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Prévia do material em texto

40
Novembro/17
40SISTEMAS DE INFORMAÇÃOBACHARELADO
LEIA COM ATENÇÃO AS INSTRUÇÕES ABAIXO.
ϭ͘��sĞƌŝĮƋƵĞ�ƐĞ͕�ĂůĠŵ�ĚĞƐƚĞ��ĂĚĞƌŶŽ͕�ǀŽĐġ�ƌĞĐĞďĞƵ�Ž���Zd�KͳZ�^WK^d�͕�ĚĞƐƟŶĂĚŽ�ă�ƚƌĂŶƐĐƌŝĕĆŽ�ĚĂƐ�
ƌĞƐƉŽƐƚĂƐ�ĚĂƐ�ƋƵĞƐƚƁĞƐ�ĚĞ�ŵƷůƟƉůĂ�ĞƐĐŽůŚĂ͕�ĚĂƐ�ƋƵĞƐƚƁĞƐ�ĚŝƐĐƵƌƐŝǀĂƐ�;�Ϳ�Ğ�ĚĂƐ�ƋƵĞƐƚƁĞƐ�ĚĞ�ƉĞƌĐĞƉĕĆŽ�
ĚĂ�ƉƌŽǀĂ͘
Ϯ͘���ŽŶĮƌĂ�ƐĞ�ĞƐƚĞ��ĂĚĞƌŶŽ�ĐŽŶƚĠŵ�ĂƐ�ƋƵĞƐƚƁĞƐ�ĚŝƐĐƵƌƐŝǀĂƐ�Ğ�ĂƐ�ŽďũĞƟǀĂƐ�ĚĞ�ŵƷůƟƉůĂ�ĞƐĐŽůŚĂ͕�ĚĞ�ĨŽƌŵĂĕĆŽ�
ŐĞƌĂů�Ğ�ĚĞ�ĐŽŵƉŽŶĞŶƚĞ�ĞƐƉĞĐşĮĐŽ�ĚĂ�ĄƌĞĂ͕�Ğ�ĂƐ�ƌĞůĂƟǀĂƐ�ă�ƐƵĂ�ƉĞƌĐĞƉĕĆŽ�ĚĂ�ƉƌŽǀĂ͘��Ɛ�ƋƵĞƐƚƁĞƐ�ĞƐƚĆŽ�
ĂƐƐŝŵ�ĚŝƐƚƌŝďƵşĚĂƐ͗
WĂƌƚĞƐ EƷŵĞƌŽ�ĚĂƐ�ƋƵĞƐƚƁĞƐ
WĞƐŽ�ĚĂƐ�ƋƵĞƐƚƁĞƐ�
ŶŽ�ĐŽŵƉŽŶĞŶƚĞ
WĞƐŽ�ĚŽƐ�ĐŽŵƉŽŶĞŶƚĞƐ�
ŶŽ�ĐĄůĐƵůŽ�ĚĂ�ŶŽƚĂ
&ŽƌŵĂĕĆŽ�'ĞƌĂů͗��ŝƐĐƵƌƐŝǀĂƐ �ϭ�Ğ��Ϯ 40%
25%
&ŽƌŵĂĕĆŽ�'ĞƌĂů͗�KďũĞƟǀĂƐ ϭ�Ă�ϴ 60%
�ŽŵƉŽŶĞŶƚĞ��ƐƉĞĐşĮĐŽ͗��ŝƐĐƵƌƐŝǀĂƐ �ϯ�Ă��ϱ 15%
75%
�ŽŵƉŽŶĞŶƚĞ��ƐƉĞĐşĮĐŽ͗�KďũĞƟǀĂƐ ϵ�Ă�ϯϱ ϴϱй
YƵĞƐƟŽŶĄƌŝŽ�ĚĞ�WĞƌĐĞƉĕĆŽ�ĚĂ�WƌŽǀĂ ϭ�Ă�ϵ - -
ϯ͘��sĞƌŝĮƋƵĞ�ƐĞ�Ă�ƉƌŽǀĂ�ĞƐƚĄ�ĐŽŵƉůĞƚĂ�Ğ�ƐĞ�Ž�ƐĞƵ�ŶŽŵĞ�ĞƐƚĄ�ĐŽƌƌĞƚŽ�ŶŽ���Zd�KͲZ�^WK^d�͘��ĂƐŽ�ĐŽŶƚƌĄƌŝŽ͕�
ĂǀŝƐĞ�ŝŵĞĚŝĂƚĂŵĞŶƚĞ�ĂŽ��ŚĞĨĞ�ĚĞ�^ĂůĂ͘
ϰ͘���ƐƐŝŶĞ�Ž���Zd�KͲZ�^WK^d��ŶŽ�ůŽĐĂů�ĂƉƌŽƉƌŝĂĚŽ͕�ĐŽŵ�ĐĂŶĞƚĂ�ĞƐĨĞƌŽŐƌĄĮĐĂ�ĚĞ�ƟŶƚĂ�ƉƌĞƚĂ͕�ĨĂďƌŝĐĂĚĂ�
Ğŵ�ŵĂƚĞƌŝĂů�ƚƌĂŶƐƉĂƌĞŶƚĞ.
ϱ͘���Ɛ�ƌĞƐƉŽƐƚĂƐ�ĚĂ�ƉƌŽǀĂ�ŽďũĞƟǀĂ͕�ĚĂ�ƉƌŽǀĂ�ĚŝƐĐƵƌƐŝǀĂ�Ğ�ĚŽ�ƋƵĞƐƟŽŶĄƌŝŽ�ĚĞ�ƉĞƌĐĞƉĕĆŽ�ĚĂ�ƉƌŽǀĂ�ĚĞǀĞƌĆŽ�
ƐĞƌ�ƚƌĂŶƐĐƌŝƚĂƐ͕�ĐŽŵ�ĐĂŶĞƚĂ�ĞƐĨĞƌŽŐƌĄĮĐĂ�ĚĞ�ƟŶƚĂ�ƉƌĞƚĂ͕�ĨĂďƌŝĐĂĚĂ�Ğŵ�ŵĂƚĞƌŝĂů�ƚƌĂŶƐƉĂƌĞŶƚĞ͕�ƉĂƌĂ�Ž�
��Zd�KͲZ�^WK^d��ƋƵĞ�ĚĞǀĞƌĄ�ƐĞƌ�ĞŶƚƌĞŐƵĞ�ĂŽ��ŚĞĨĞ�ĚĞ�^ĂůĂ�ĂŽ�ƚĠƌŵŝŶŽ�ĚĂ�ƉƌŽǀĂ͘
ϲ͘��ZĞƐƉŽŶĚĂ�ĐĂĚĂ�ƋƵĞƐƚĆŽ�ĚŝƐĐƵƌƐŝǀĂ�Ğŵ͕�ŶŽ�ŵĄdžŝŵŽ͕�ϭϱ�ůŝŶŚĂƐ͘�YƵĂůƋƵĞƌ�ƚĞdžƚŽ�ƋƵĞ�ƵůƚƌĂƉĂƐƐĞ�Ž�ĞƐƉĂĕŽ�
ĚĞƐƟŶĂĚŽ�ă�ƌĞƐƉŽƐƚĂ�ƐĞƌĄ�ĚĞƐĐŽŶƐŝĚĞƌĂĚŽ͘
ϳ͘��sŽĐġ�ƚĞƌĄ�ƋƵĂƚƌŽ�ŚŽƌĂƐ�ƉĂƌĂ�ƌĞƐƉŽŶĚĞƌ�ĂƐ�ƋƵĞƐƚƁĞƐ�ĚĞ�ŵƷůƟƉůĂ�ĞƐĐŽůŚĂ͕�ĂƐ�ƋƵĞƐƚƁĞƐ�ĚŝƐĐƵƌƐŝǀĂƐ�Ğ�Ž�
ƋƵĞƐƟŽŶĄƌŝŽ�ĚĞ�ƉĞƌĐĞƉĕĆŽ�ĚĂ�ƉƌŽǀĂ͘
ϴ͘���Ž�ƚĞƌŵŝŶĂƌ�Ă�ƉƌŽǀĂ͕�ůĞǀĂŶƚĞ�Ă�ŵĆŽ�Ğ�ĂŐƵĂƌĚĞ�Ž��ŚĞĨĞ�ĚĞ�^ĂůĂ�Ğŵ�ƐƵĂ�ĐĂƌƚĞŝƌĂ�ƉĂƌĂ�ƉƌŽĐĞĚĞƌ�Ă�ƐƵĂ�
ŝĚĞŶƟĮĐĂĕĆŽ͕�ƌĞĐŽůŚĞƌ�Ž�ƐĞƵ�ŵĂƚĞƌŝĂů�ĚĞ�ƉƌŽǀĂ�Ğ�ĐŽůĞƚĂƌ�Ă�ƐƵĂ�ĂƐƐŝŶĂƚƵƌĂ�ŶĂ�>ŝƐƚĂ�ĚĞ�WƌĞƐĞŶĕĂ͘
ϵ͘���ƚĞŶĕĆŽ͊�sŽĐġ�ĚĞǀĞƌĄ�ƉĞƌŵĂŶĞĐĞƌ�ŶĂ�ƐĂůĂ�ĚĞ�ĂƉůŝĐĂĕĆŽ͕�ŶŽ�ŵşŶŝŵŽ͕�ƉŽƌ�ƵŵĂ�ŚŽƌĂ�Ă�ƉĂƌƟƌ�ĚŽ�ŝŶşĐŝŽ�ĚĂ�
ƉƌŽǀĂ�Ğ�Ɛſ�ƉŽĚĞƌĄ�ůĞǀĂƌ�ĞƐƚĞ��ĂĚĞƌŶŽ�ĚĞ�WƌŽǀĂ�ƋƵĂŶĚŽ�ĨĂůƚĂƌĞŵ�ϯϬ�ŵŝŶƵƚŽƐ�ƉĂƌĂ�Ž�ƚĠƌŵŝŶŽ�ĚŽ��džĂŵĞ͘
40
*R4020171*
2 SISTEMAS DE INFORMAÇÃO
FORMAÇÃO GERAL
QUESTÃO DISCURSIVA 01
TEXTO 1
�ŵ�ϮϬϬϭ͕�Ă�ŝŶĐŝĚġŶĐŝĂ�ĚĂ�ƐşĮůŝƐ�ĐŽŶŐġŶŝƚĂ�͸�ƚƌĂŶƐŵŝƟĚĂ�ĚĂ�ŵƵůŚĞƌ�ƉĂƌĂ�Ž�ĨĞƚŽ�ĚƵƌĂŶƚĞ�Ă�ŐƌĂǀŝĚĞnj�͸�
ĞƌĂ�ĚĞ�Ƶŵ�ĐĂƐŽ�Ă� ĐĂĚĂ�ŵŝů�ďĞďġƐ�ŶĂƐĐŝĚŽƐ� ǀŝǀŽƐ͘�,ĂǀŝĂ�ƵŵĂ�ŵĞƚĂ�ĚĂ�KƌŐĂŶŝnjĂĕĆŽ�WĂŶͲ�ŵĞƌŝĐĂŶĂ�
ĚĞ�^ĂƷĚĞ�Ğ�ĚĂ�hŶŝĐĞĨ�ĚĞ�ĞƐƐĂ�ŽĐŽƌƌġŶĐŝĂ�ĚŝŵŝŶƵŝƌ�ŶŽ��ƌĂƐŝů͕�ĐŚĞŐĂŶĚŽ͕�Ğŵ�ϮϬϭϱ͕�Ă�ϱ�ĐĂƐŽƐ�ĚĞ�ƐşĨŝůŝƐ�
ĐŽŶŐġŶŝƚĂ�ƉŽƌ�ϭϬ�ŵŝů�ŶĂƐĐŝĚŽƐ�ǀŝǀŽƐ͘�K�ƉĂşƐ�ŶĆŽ�ĂƚŝŶŐŝƵ�ĞƐƐĞ�ŽďũĞƚŝǀŽ͕� ƚĞŶĚŽ�ƐĞ�ĚŝƐƚĂŶĐŝĂĚŽ�ĂŝŶĚĂ�
ŵĂŝƐ�ĚĞůĞ͕�ĞŵďŽƌĂ�Ž�ƚƌĂƚĂŵĞŶƚŽ�ƉĂƌĂ�ƐşĨŝůŝƐ�ƐĞũĂ�ƌĞůĂƚŝǀĂŵĞŶƚĞ�ƐŝŵƉůĞƐ͕�ă�ďĂƐĞ�ĚĞ�ĂŶƚŝďŝſƚŝĐŽƐ͘�dƌĂƚĂͲ
ƐĞ�ĚĞ�ƵŵĂ�ĚŽĞŶĕĂ�ƉĂƌĂ�Ă�ƋƵĂů�Ă�ŵĞĚŝĐŝŶĂ�ũĄ�ĞŶĐŽŶƚƌŽƵ�Ă�ƐŽůƵĕĆŽ͕�ŵĂƐ�Ă�ƐŽĐŝĞĚĂĚĞ�ĂŝŶĚĂ�ŶĆŽ͘
�ŝƐƉŽŶşǀĞů�Ğŵ͗�фŚƩƉ͗ͬͬǁǁǁϭ͘ĨŽůŚĂ͘ƵŽů͘ĐŽŵ͘ďƌх͘��ĐĞƐƐŽ�Ğŵ͗�Ϯϯ�ũƵů͘�ϮϬϭϳ�;ĂĚĂƉƚĂĚŽͿ͘
TEXTO 2
K�DŝŶŝƐƚĠƌŝŽ�ĚĂ�^ ĂƷĚĞ�ĂŶƵŶĐŝŽƵ�ƋƵĞ�ŚĄ�ƵŵĂ�ĞƉŝĚĞŵŝĂ�ĚĞ�ƐşĮůŝƐ�ŶŽ��ƌĂƐŝů͘�EŽƐ�ƷůƟŵŽƐ�ĐŝŶĐŽ�ĂŶŽƐ͕�ĨŽƌĂŵ�
ϮϯϬ�ŵŝů�ŶŽǀŽƐ�ĐĂƐŽƐ͕�Ƶŵ�ĂƵŵĞŶƚŽ�ĚĞ�ϯϮй�ƐŽŵĞŶƚĞ�ĞŶƚƌĞ�ϮϬϭϰ�Ğ�ϮϬϭϱ͘�WŽƌ�ƋƵĞ�ŝƐƐŽ�ĂĐŽŶƚĞĐĞƵ͍
WƌŝŵĞŝƌŽ͕� ĂŵƉůŝŽƵͲƐĞ� Ž� ĚŝĂŐŶſƐƟĐŽ� ĐŽŵ� Ž� ƚĞƐƚĞ� ƌĄƉŝĚŽ� ƉĂƌĂ� ƐşĮůŝƐ� ƌĞĂůŝnjĂĚŽ� ŶĂ� ƵŶŝĚĂĚĞ� ďĄƐŝĐĂ� ĚĞ�
ƐĂƷĚĞ�Ğ�ĐƵũŽ�ƌĞƐƵůƚĂĚŽ�ƐĂŝ�Ğŵ�ϯϬ�ŵŝŶƵƚŽƐ͘��ş�ǀĞŵ�Ž�ƐĞŐƵŶĚŽ�ƉŽŶƚŽ͕�Ƶŵ�ĚŽƐ�ŵĂŝƐ�ŶĞŐĂƟǀŽƐ͕�ƋƵĞ� ĨŽŝ�
Ž� ĚĞƐĂďĂƐƚĞĐŝŵĞŶƚŽ͕� ŶŽ� ƉĂşƐ͕� ĚĂ� ŵĂƚĠƌŝĂͲƉƌŝŵĂ� ƉĂƌĂ� Ă� ƉĞŶŝĐŝůŝŶĂ͘� K� DŝŶŝƐƚĠƌŝŽ� ĚĂ� ^ĂƷĚĞ� ŝŵƉŽƌƚŽƵ�
ĞƐƐĂ�ƉĞŶŝĐŝůŝŶĂ͕�ŵĂƐ͕�ƉŽƌ�Ƶŵ�ďŽŵ�ƚĞŵƉŽ͕�ŶĆŽ�ĞƐƚĞǀĞ�ĚŝƐƉŽŶşǀĞů͕�Ğ� ŝƐƐŽ� ĨĞnj�ĐŽŵ�ƋƵĞ�ŵĂŝƐ�ƉĞƐƐŽĂƐ�ƐĞ�
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ƉƌĞƐĞƌǀĂƟǀŽ͕�Ž�ƋƵĞ�ĂƵŵĞŶƚŽƵ͕�Ğ�ŵƵŝƚŽ͕�Ă�ƚƌĂŶƐŵŝƐƐĆŽ͘
��ŝŶĐŝĚġŶĐŝĂ�ĚĞ�ĐĂƐŽƐ�ĚĞ�ƐşĮůŝƐ͕�ƋƵĞ͕�Ğŵ�ϮϬϭϬ͕�ĞƌĂ�ŵĂŝŽƌ�ĞŶƚƌĞ�ŚŽŵĞŶƐ͕�ŚŽũĞ�ƌĞĐĂŝ�ƐŽďƌĞ�ĂƐ�ŵƵůŚĞƌĞƐ͘�
WŽƌ�ƋƵĞ�Ă�ǀƵůŶĞƌĂďŝůŝĚĂĚĞ�ŶĞƐƚĞ�ŐƌƵƉŽ�ĞƐƚĄ�ĂƵŵĞŶƚĂŶĚŽ͍
�Ɛ�ŵƵůŚĞƌĞƐ�ĂŝŶĚĂ�ƐĆŽ�ĂƐ�ŵĂŝƐ�ǀƵůŶĞƌĄǀĞŝƐ�Ă�ĚŽĞŶĕĂƐ�ƐĞdžƵĂůŵĞŶƚĞ�ƚƌĂŶƐŵŝƐƐşǀĞŝƐ�;�^dͿ͕�ĚĞ�ƵŵĂ�ĨŽƌŵĂ�ŐĞƌĂů͘�
�ůĂƐ� ƚġŵ�ĚŝĮĐƵůĚĂĚĞ�ĚĞ�ŶĞŐŽĐŝĂƌ�Ž�ƉƌĞƐĞƌǀĂƟǀŽ�ĐŽŵ�Ž�ƉĂƌĐĞŝƌŽ͕�ƉŽƌ�ĞdžĞŵƉůŽ͘�DĂƐ�Ž�ĂĐĞƐƐŽ�ĚĂ�ŵƵůŚĞƌ�
ĂŽ�ĚŝĂŐŶſƐƟĐŽ� ƚĂŵďĠŵ�Ġ�ŵĂŝŽƌ͕ �ƉŽƌ� ŝƐƐŽ͕�Ġ�ŵĂŝƐ� ĨĄĐŝů� ĐŽŶƚĂďŝůŝnjĂƌ�ĞƐƐĂ�ƉŽƉƵůĂĕĆŽ͘�YƵĂŶĚŽ�Ƶŵ�ŚŽŵĞŵ�
ĨĂnj�ĞdžĂŵĞ�ƉĂƌĂ�Ă�ƐşĮůŝƐ͍�^ŽŵĞŶƚĞ�ƋƵĂŶĚŽ�ƚĞŵ�ƐŝŶƚŽŵĂ�ĂƉĂƌĞŶƚĞ�ŽƵ�ŽƵƚƌĂ�ĚŽĞŶĕĂ͘���Ă�ƐşĮůŝƐ�ƉŽĚĞ�ƐĞƌ�ƵŵĂ�
ĚŽĞŶĕĂ�ƐŝůĞŶĐŝŽƐĂ͘���ŵƵůŚĞƌ͕ �ƉŽƌ�ŽƵƚƌŽ�ůĂĚŽ͕�ǀĂŝ�ĨĂnjĞƌ�Ž�ƉƌĠͲŶĂƚĂů�Ğ͕�ĂƵƚŽŵĂƟĐĂŵĞŶƚĞ͕�ĨĂnj�Ž�ƚĞƐƚĞ�ƉĂƌĂ�Ă�
ƐşĮůŝƐ͘�EŽ��ƌĂƐŝů͕�ĞƐƟŵĂͲƐĞ�ƋƵĞ�ĂƉĞŶĂƐ�ϭϮй�ĚŽƐ�ƉĂƌĐĞŝƌŽƐ�ƐĞdžƵĂŝƐ�ƌĞĐĞďĂŵ�ƚƌĂƚĂŵĞŶƚŽ�ƉĂƌĂ�ƐşĮůŝƐ͘
�ŶƚƌĞǀŝƐƚĂ�ĐŽŵ��ŶĂ�'ĂďƌŝĞůĂ�dƌĂǀĂƐƐŽƐ͕�ƉƌĞƐŝĚĞŶƚĞ�ĚĂ�ƌĞŐŝŽŶĂů�ďĂŝĂŶĂ�ĚĂ�^ŽĐŝĞĚĂĚĞ��ƌĂƐŝůĞŝƌĂ�ĚĞ��ŽĞŶĕĂƐ�^ĞdžƵĂůŵĞŶƚĞ�
dƌĂŶƐŵŝƐƐşǀĞŝƐ͘��ŝƐƉŽŶşǀĞů�Ğŵ͗�фŚƩƉ͗ͬͬǁǁǁ͘ĂŐĞŶĐŝĂƉĂƚƌŝĐŝĂŐĂůǀĂŽ͘ŽƌŐ͘ďƌх͘��ĐĞƐƐŽ�Ğŵ͗�Ϯϱ�ũƵů͘�ϮϬϭϳ�;ĂĚĂƉƚĂĚŽͿ͘
TEXTO 3
sĄƌŝŽƐ�ĞƐƚƵĚŽƐ�ĐŽŶƐƚĂƚĂŵ�ƋƵĞ�ŽƐ�ŚŽŵĞŶƐ͕�Ğŵ�ŐĞƌĂů͕�ƉĂĚĞĐĞŵ�ŵĂŝƐ�ĚĞ�ĐŽŶĚŝĕƁĞƐ�ƐĞǀĞƌĂƐ�Ğ�ĐƌƀŶŝĐĂƐ�ĚĞ�
ƐĂƷĚĞ�ƋƵĞ�ĂƐ�ŵƵůŚĞƌĞƐ�Ğ�ŵŽƌƌĞŵ�ŵĂŝƐ�ƋƵĞ�ĞůĂƐ�Ğŵ�ƌĂnjĆŽ�ĚĞ�ĚŽĞŶĕĂƐ�ƋƵĞ� ůĞǀĂŵ�Ă�ſďŝƚŽ͘��ŶƚƌĞƚĂŶƚŽ͕�
ĂƉĞƐĂƌ�ĚĞ�ĂƐ�ƚĂdžĂƐ�ĚĞ�ŵŽƌďŝŵŽƌƚĂůŝĚĂĚĞ�ŵĂƐĐƵůŝŶĂƐ�ĂƐƐƵŵŝƌĞŵ�Ƶŵ�ƉĞƐŽ�ƐŝŐŶŝĮĐĂƟǀŽ͕�ŽďƐĞƌǀĂͲƐĞ�ƋƵĞ�Ă�
ƉƌĞƐĞŶĕĂ�ĚĞ�ŚŽŵĞŶƐ�ŶŽƐ�ƐĞƌǀŝĕŽƐ�ĚĞ�ĂƚĞŶĕĆŽ�ƉƌŝŵĄƌŝĂ�ă�ƐĂƷĚĞ�Ġ�ŵƵŝƚŽ�ŵĞŶŽƌ�ƋƵĞ�Ă�ĚĞ�ŵƵůŚĞƌĞƐ͘
'KD�^͕�Z͖͘�E�^�/D�EdK͕��͖͘��Z�h:K͕�&͘ �WŽƌ�ƋƵĞ�ŽƐ�ŚŽŵĞŶƐ�ďƵƐĐĂŵ�ŵĞŶŽƐ�ŽƐ�ƐĞƌǀŝĕŽƐ�ĚĞ�ƐĂƷĚĞ�ĚŽ�ƋƵĞ�ĂƐ�ŵƵůŚĞƌĞƐ͍��Ɛ�ĞdžƉůŝĐĂĕƁĞƐ�
ĚĞ�ŚŽŵĞŶƐ�ĐŽŵ�ďĂŝdžĂ�ĞƐĐŽůĂƌŝĚĂĚĞ�Ğ�ŚŽŵĞŶƐ�ĐŽŵ�ĞŶƐŝŶŽ�ƐƵƉĞƌŝŽƌ͘ ��ĂĚ͘�^ĂƷĚĞ�WƷďůŝĐĂ [online΁͕�ǀ͘ �Ϯϯ͕�Ŷ͘�ϯ͕�ϮϬϬϳ�;ĂĚĂƉƚĂĚŽͿ͘
*R4020172*
ϯSISTEMAS DE INFORMAÇÃO
��ƉĂƌƟƌ�ĚĂƐ�ŝŶĨŽƌŵĂĕƁĞƐ�ĂƉƌĞƐĞŶƚĂĚĂƐ͕�ƌĞĚŝũĂ�Ƶŵ�ƚĞdžƚŽ�ĂĐĞƌĐĂ�ĚŽ�ƚĞŵĂ͗
�ƉŝĚĞŵŝĂ�ĚĞ�ƐşĮůŝƐ�ĐŽŶŐġŶŝƚĂ�ŶŽ��ƌĂƐŝů�Ğ�ƌĞůĂĕƁĞƐ�ĚĞ�ŐġŶĞƌŽ
�ŵ�ƐĞƵ�ƚĞdžƚŽ͕�ĂďŽƌĚĞ�ŽƐ�ƐĞŐƵŝŶƚĞƐ�ĂƐƉĞĐƚŽƐ͗
ͻ� Ă�ǀƵůŶĞƌĂďŝůŝĚĂĚĞ�ĚĂƐ�ŵƵůŚĞƌĞƐ�ăƐ��^dƐ�Ğ�Ž�ƉĂƉĞů� ƐŽĐŝĂů�ĚŽ�ŚŽŵĞŵ�Ğŵ�ƌĞůĂĕĆŽ�ă�ƉƌĞǀĞŶĕĆŽ�
ĚĞƐƐĂƐ�ĚŽĞŶĕĂƐ͖
ͻ� ĚƵĂƐ�ĂĕƁĞƐ�ĞƐƉĞĐŝĮĐĂŵĞŶƚĞ�ǀŽůƚĂĚĂƐ�ƉĂƌĂ�Ž�ƉƷďůŝĐŽ�ŵĂƐĐƵůŝŶŽ͕�Ă�ƐĞƌĞŵ�ĂĚŽƚĂĚĂƐ�ŶŽ�ąŵďŝƚŽ�ĚĂƐ�
ƉŽůşƟĐĂƐ�ƉƷďůŝĐĂƐ�ĚĞ�ƐĂƷĚĞ�ŽƵ�ĚĞ�ĞĚƵĐĂĕĆŽ͕�ƉĂƌĂ�ƌĞĚƵnjŝƌ�Ž�ƉƌŽďůĞŵĂ͘�
;ǀĂůŽƌ͗�ϭϬ͕Ϭ�ƉŽŶƚŽƐͿ
RASCUNHO
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�ƌĞĂ�ůŝǀƌĞ
*R4020173*
4 SISTEMAS DE INFORMAÇÃO
QUESTÃO DISCURSIVA 02
�� ƉĞƐƐŽĂ� trans ƉƌĞĐŝƐĂ� ƋƵĞ� ĂůŐƵĠŵ� ĂƚĞƐƚĞ͕� ĐŽŶĮƌŵĞ� Ğ� ĐŽŵƉƌŽǀĞ� ƋƵĞ� ĞůĂ� ƉŽĚĞ� ƐĞƌ� ƌĞĐŽŶŚĞĐŝĚĂ� ƉĞůŽ�
ŶŽŵĞ� ƋƵĞ� ĞůĂ� ĞƐĐŽůŚĞƵ͘� EĆŽ� ĂĐĞŝƚĂŵ� ƋƵĞ� ĞůĂ� ƐĞ� ĂƵƚŽĚĞĐůĂƌĞ�ŵƵůŚĞƌ� ŽƵ� ŚŽŵĞŵ͘� �džŝŐĞŵ� ƋƵĞ� Ƶŵ�
ƉƌŽĮƐƐŝŽŶĂů� ĚĞ� ƐĂƷĚĞ� ĚŝŐĂ� ƋƵĞŵ� ĞůĂ� Ġ͘� ^ƵĂ� ĚĞĐůĂƌĂĕĆŽ� Ġ� Ž� ƋƵĞ�ŵĞŶŽƐ� ĐŽŶƚĂ� ŶĂ� ŚŽƌĂ� ĚĞ� ƐŽůŝĐŝƚĂƌ͕ �
ũƵĚŝĐŝĂůŵĞŶƚĞ͕�Ă�ŵƵĚĂŶĕĂ�ĚŽƐ�ĚŽĐƵŵĞŶƚŽƐ͘
�ŝƐƉŽŶşǀĞů�Ğŵ͗�фŚƩƉ͗ͬͬǁǁǁ͘ĞďĐ͘ĐŽŵ͘ďƌх͘��ĐĞƐƐŽ�Ğŵ͗�ϯϭ�ĂŐŽ͘�ϮϬϭϳ�;ĂĚĂƉƚĂĚŽͿ͘
EŽ�ĐŚĆŽ͕�Ă�ƚƌĂǀĞƐƟ�ŵŽƌƌĞ
EŝŶŐƵĠŵ�ũĂŵĂŝƐ�ƐĂďĞƌĄ�ƐĞƵ�ŶŽŵĞ
EŽƐ�ũŽƌŶĂŝƐ͕�ĨĂůĂͲƐĞ�ĚĞ�ŽƵƚƌĂ�ŵŽƌƚĞ
�Ğ�ƚĂů�ŚŽŵĞŵ�ƋƵĞ�ŶŝŶŐƵĠŵ�ĐŽŶŚĞĐĞƵ
�ŝƐƉŽŶşǀĞů�Ğŵ͗�фŚƩƉ͗ͬͬǁǁǁ͘ĂŵŝŶŽĂƉƉƐ͘ĐŽŵх͘��ĐĞƐƐŽ�Ğŵ͗�ϯϭ�ĂŐŽ͘�ϮϬϭϳ�;ĂĚĂƉƚĂĚŽͿ͘
hƐĂǀĂ�ŵĞƵ� ŶŽŵĞ� ŽĮĐŝĂů͕� ĨĞŵŝŶŝŶŽ͕� ŶŽ� ĐƵƌƌşĐƵůŽ� ƉŽƌƋƵĞ� ĚŝnjŝĂŵ� ƋƵĞ� ĞƵ� ĞƐƚĂǀĂ� ĐŽŵĞƚĞŶĚŽ� Ƶŵ� ĐƌŝŵĞ͕�
ƋƵĞ�ĞƌĂ�ĨĂůƐŝĚĂĚĞ�ŝĚĞŽůſŐŝĐĂ�ƐĞ�ĞƵ�ƵƐĂƐƐĞ�ŽƵƚƌŽ�ŶŽŵĞ͘��ĞƉŽŝƐ�ĨƵŝ�ƉĞƐƋƵŝƐĂƌ�Ğ�ĚĞƐĐŽďƌŝ�ƋƵĞ�ŶĆŽ�Ġ�ĂƐƐŝŵ͘�
/ŶĨĞůŝnjŵĞŶƚĞ͕�ĂŝŶĚĂ�ĞdžŝƐƚĞ�ŵƵŝƚĂ�ĚĞƐŝŶĨŽƌŵĂĕĆŽ�ƐŽďƌĞ�ŽƐ�ĚŝƌĞŝƚŽƐ�ĚĂƐ�ƉĞƐƐŽĂƐ�trans.
�ŝƐƉŽŶşǀĞů�Ğŵ͗�фŚƩƉƐ͗ͬͬǁǁǁ͘ďƌĂƐŝů͘ĞůƉĂŝƐ͘ĐŽŵх͘��ĐĞƐƐŽ�Ğŵ͗�ϯϭ�ĂŐŽ͘�ϮϬϭϳ�;ĂĚĂƉƚĂĚŽͿ͘
hŵĂ�ǀĞnj�Ž�ƐĞŐƵƌĂŶĕĂ�ĚĂ�ďĂůĂĚĂ�ĂĐŚŽƵ�ƋƵĞ�ĞƵ�ƟŶŚĂ͕�ƉŽƌ�ĞŶŐĂŶŽ͕�ŵŽƐƚƌĂĚŽ�Ž�Z'�ĚŽ�ŵĞƵ�ŶĂŵŽƌĂĚŽ͘�
/ƐƐŽ�ƋƵĂŶĚŽ�ŝŶƐŝƐƚĞŵ�Ğŵ�ŶĆŽ�ĐŽůŽĐĂƌ�ŵĞƵ�ŶŽŵĞ�ƐŽĐŝĂů�ŶĂ�ŵŝŶŚĂ�ĮĐŚĂ�ĚĞ�ĐŽŶƐƵŵĂĕĆŽ͘
�ŝƐƉŽŶşǀĞů�Ğŵ͗�фŚƩƉƐ͗ͬͬǁǁǁ͘ďƌĂƐŝů͘ĞůƉĂŝƐ͘ĐŽŵ�х͘��ĐĞƐƐŽ�Ğŵ͗�ϯϭ�ĂŐŽ͘�ϮϬϭϳ�;ĂĚĂƉƚĂĚŽͿ͘
�Žŵ� ďĂƐĞ� ŶĞƐƐĂƐ� ĨĂůĂƐ͕� ĚŝƐĐŽƌƌĂ� ƐŽďƌĞ� Ă� ŝŵƉŽƌƚąŶĐŝĂ� ĚŽ� ŶŽŵĞ� ƉĂƌĂ� ĂƐ� ƉĞƐƐŽĂƐ� ƚƌĂŶƐŐġŶĞƌĂƐ� Ğ͕�
ŶĞƐƐĞ�ĐŽŶƚĞdžƚŽ͕�ƉƌŽƉŽŶŚĂ�ƵŵĂ�ŵĞĚŝĚĂ͕�ŶŽ�ąŵďŝƚŽ�ĚĂƐ�ƉŽůşƚŝĐĂƐ�ƉƷďůŝĐĂƐ͕�ƋƵĞ�ƚĞŶŚĂ�ĐŽŵŽ�ŽďũĞƚŝǀŽ�
ĨĂĐŝůŝƚĂƌ�Ž�ĂĐĞƐƐŽ�ĚĞƐƐĂƐ�ƉĞƐƐŽĂƐ�ă�ĐŝĚĂĚĂŶŝĂ͘�;ǀĂůŽƌ͗�ϭϬ͕Ϭ�ƉŽŶƚŽƐͿ
RASCUNHO
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*R4020174*
5SISTEMAS DE INFORMAÇÃO
QUESTÃO 01
KƐ�ďƌŝƚąŶŝĐŽƐ�ĚĞĐŝĚŝƌĂŵ�ƐĂŝƌ�ĚĂ�hŶŝĆŽ��ƵƌŽƉĞŝĂ�;h�Ϳ͘���ĚĞĐŝƐĆŽ�ĚŽ�ƌĞĨĞƌĞŶĚŽ�ĂďĂůŽƵ�ŽƐ�ŵĞƌĐĂĚŽƐ�
ĨŝŶĂŶĐĞŝƌŽƐ�Ğŵ�ŵĞŝŽ�ăƐ�ŝŶĐĞƌƚĞnjĂƐ�ƐŽďƌĞ�ŽƐ�ƉŽƐƐşǀĞŝƐ�ŝŵƉĂĐƚŽƐ�ĚĞƐƐĂ�ƐĂşĚĂ͘
KƐ�ŐƌĄĮĐŽƐ�Ă�ƐĞŐƵŝƌ�ĂƉƌĞƐĞŶƚĂŵ͕�ƌĞƐƉĞĐƟǀĂŵĞŶƚĞ͕�ĂƐ�ĐŽŶƚƌŝďƵŝĕƁĞƐ�ĚŽƐ�ƉĂşƐĞƐ�ŝŶƚĞŐƌĂŶƚĞƐ�ĚŽ�ďůŽĐŽ�ƉĂƌĂ�Ă�h�͕�Ğŵ�ϮϬϭϰ͕�ƋƵĞ�ƐŽŵĂŵ�Φ�ϭϰϰ͕ϵ�ďŝůŚƁĞƐ�ĚĞ�ĞƵƌŽƐ͕�Ğ�Ă�ĐŽŵƉĂƌĂĕĆŽ�ĞŶƚƌĞ�Ă�ĐŽŶƚƌŝďƵŝĕĆŽ�ĚŽ�
ZĞŝŶŽ�hŶŝĚŽ�ƉĂƌĂ�Ă�h��Ğ�Ă�ĐŽŶƚƌĂƉĂƌƟĚĂ�ĚŽƐ�ŐĂƐƚŽƐ�ĚĂ�h��ĐŽŵ�Ž�ZĞŝŶŽ�hŶŝĚŽ͘
�ŝƐƉŽŶşǀĞů�Ğŵ͗�фŚƩƉ͗ͬͬǁǁǁ͘Őϭ͘ŐůŽďŽ͘ĐŽŵх͘��ĐĞƐƐŽ�Ğŵ͗�ϲ�ƐĞƚ͘�ϮϬϭϳ�;ĂĚĂƉƚĂĚŽͿ͘
�ŽŶƐŝĚĞƌĂŶĚŽ�Ž�ƚĞdžƚŽ�Ğ�ĂƐ�ŝŶĨŽƌŵĂĕƁĞƐ�ĂƉƌĞƐĞŶƚĂĚĂƐ�ŶŽƐ�ŐƌĄĮĐŽƐ�ĂĐŝŵĂ͕�ĂƐƐŝŶĂůĞ�Ă�ŽƉĕĆŽ�ĐŽƌƌĞƚĂ͘
A ��ĐŽŶƚƌŝďƵŝĕĆŽ�ĚŽƐ�ƋƵĂƚƌŽ�ŵĂŝŽƌĞƐ�ƉĂşƐĞƐ�ĚŽ�ďůŽĐŽ�ƐŽŵŽƵ�ϰϭ͕ϭϯй͘
B K�ŐƌƵƉŽ�͞KƵƚƌŽƐ�ƉĂşƐĞƐ͟�ĐŽŶƚƌŝďƵŝƵ�ƉĂƌĂ�ĞƐƐĞ�ďůŽĐŽ�ĞĐŽŶƀŵŝĐŽ�ĐŽŵ�ϰϮ͕ϭй͘
C ��ĚŝĨĞƌĞŶĕĂ�ĚĂ�ĐŽŶƚƌŝďƵŝĕĆŽ�ĚŽ�ZĞŝŶŽ�hŶŝĚŽ�Ğŵ�ƌĞůĂĕĆŽ�ĂŽ�ƌĞĐĞďŝĚŽ�ĚŽ�ďůŽĐŽ�ĞĐŽŶƀŵŝĐŽ�ĨŽŝ�ϯϴ͕ϵϰй͘
D ��ƐŽŵĂ�ĚĂƐ�ƉĂƌƟĐŝƉĂĕƁĞƐ�ĚŽƐ�ƚƌġƐ�ƉĂşƐĞƐ�ĐŽŵ�ŵĂŝŽƌ�ĐŽŶƚƌŝďƵŝĕĆŽ�ƉĂƌĂ�Ž�ďůŽĐŽ�ĞĐŽŶƀŵŝĐŽ�ƐƵƉĞƌĂ�ϱϬй͘
E K�ƉĞƌĐĞŶƚƵĂů�ĚĞ�ƉĂƌƟĐŝƉĂĕĆŽ�ĚŽ�ZĞŝŶŽ�hŶŝĚŽ�ĐŽŵ�Ž�ďůŽĐŽ�ĞĐŽŶƀŵŝĐŽ�Ğŵ�ϮϬϭϰ�ĨŽŝ�ĚĞ�ϭϳ͕ϴй͕�Ž�ƋƵĞ�Ž�
ĐŽůŽĐŽƵ�ĞŶƚƌĞ�ŽƐ�ƋƵĂƚƌŽ�ŵĂŝŽƌĞƐ�ƉĂƌƟĐŝƉĂŶƚĞƐ͘
Contribuições para a UE
Dados de 2014, em € bilhões 
40
30
20
10
0
Al
em
an
ha
Fr
an
ça
Itá
lia
Re
in
o 
U
ni
do
Es
pa
nh
a
Ho
la
nd
a
Su
éc
ia
Bé
lg
ic
a
Po
lô
ni
a
Áu
st
ria
Di
na
m
ar
ca
O
ut
ro
s p
aí
se
s
50
42,1
25,8
19,5
14,3
11,3
9,9
6,3
3,8 3,6 3,5 2,6 2,2
Reino Unido e UE
Dados de 2014, em € bilhões
Contribuição do Reino Unido com a UE
Gasto da UE com o Reino Unido
15
11,3
6,9
10
5
0
*R4020175*
6 SISTEMAS DE INFORMAÇÃO
QUESTÃO 02
^ĞŐƵŶĚŽ�Ž�ƌĞůĂƚſƌŝŽ�ĚĂ�KƌŐĂŶŝnjĂĕĆŽ�ĚĂƐ�EĂĕƁĞƐ�hŶŝĚĂƐ�ƉĂƌĂ�Ă��ůŝŵĞŶƚĂĕĆŽ�Ğ�Ă��ŐƌŝĐƵůƚƵƌĂ�ĚĞ�ϮϬϭϰ͕�
Ă�ĂŐƌŝĐƵůƚƵƌĂ�ĨĂŵŝůŝĂƌ�ƉƌŽĚƵnj�ĐĞƌĐĂ�ĚĞ�ϴϬй�ĚŽƐ�ĂůŝŵĞŶƚŽƐ�ŶŽ�ŵƵŶĚŽ�Ğ�Ġ�ŐƵĂƌĚŝĆ�ĚĞ�ĂƉƌŽdžŝŵĂĚĂŵĞŶƚĞ�ϳϱй�
ĚĞ� ƚŽĚŽƐ�ŽƐ� ƌĞĐƵƌƐŽƐ�ĂŐƌşĐŽůĂƐ�ĚŽ�ƉůĂŶĞƚĂ͘�EĞƐƐĞ� ƐĞŶƟĚŽ͕�Ă�ĂŐƌŝĐƵůƚƵƌĂ� ĨĂŵŝůŝĂƌ�Ġ� ĨƵŶĚĂŵĞŶƚĂů�ƉĂƌĂ�Ă�
ŵĞůŚŽƌŝĂ�ĚĂ�ƐƵƐƚĞŶƚĂďŝůŝĚĂĚĞ�ĞĐŽůſŐŝĐĂ͘
�ŝƐƉŽŶşǀĞů�Ğŵ͗�фŚƩƉ͗ͬͬǁǁǁ͘ĨĂŽ͘ŽƌŐх͘��ĐĞƐƐŽ�Ğŵ͗�Ϯϵ�ĂŐŽ͘�ϮϬϭϳ�;ĂĚĂƉƚĂĚŽͿ͘
�ŽŶƐŝĚĞƌĂŶĚŽ�ĂƐ�ŝŶĨŽƌŵĂĕƁĞƐ�ĂƉƌĞƐĞŶƚĂĚĂƐ�ŶŽ�ƚĞdžƚŽ͕�ĂǀĂůŝĞ�ĂƐ�ĂĮƌŵĂĕƁĞƐ�Ă�ƐĞŐƵŝƌ͘
/͘� KƐ� ƉƌŝŶĐŝƉĂŝƐ� ĚĞƐĂĨŝŽƐ� ĚĂ� ĂŐƌŝĐƵůƚƵƌĂ� ĨĂŵŝůŝĂƌ� ĞƐƚĆŽ� ƌĞůĂĐŝŽŶĂĚŽƐ� ă� ƐĞŐƵƌĂŶĕĂ� ĂůŝŵĞŶƚĂƌ͕ �
ă�ƐƵƐƚĞŶƚĂďŝůŝĚĂĚĞ�ĂŵďŝĞŶƚĂů�Ğ�ă�ĐĂƉĂĐŝĚĂĚĞ�ƉƌŽĚƵƚŝǀĂ͘
//͘� �Ɛ� ƉŽůşƚŝĐĂƐ� ƉƷďůŝĐĂƐ� ƉĂƌĂ� Ž� ĚĞƐĞŶǀŽůǀŝŵĞŶƚŽ� ĚĂ� ĂŐƌŝĐƵůƚƵƌĂ� ĨĂŵŝůŝĂƌ� ĚĞǀĞŵ� ĨŽŵĞŶƚĂƌ� Ă�
ŝŶŽǀĂĕĆŽ͕�ƌĞƐƉĞŝƚĂŶĚŽ�Ž�ƚĂŵĂŶŚŽ�ĚĂƐ�ƉƌŽƉƌŝĞĚĂĚĞƐ͕�ĂƐ�ƚĞĐŶŽůŽŐŝĂƐ�ƵƚŝůŝnjĂĚĂƐ͕�Ă�ŝŶƚĞŐƌĂĕĆŽ�
ĚĞ�ŵĞƌĐĂĚŽƐ�Ğ�ĂƐ�ĐŽŶĨŝŐƵƌĂĕƁĞƐ�ĞĐŽůſŐŝĐĂƐ͘
///͘���ŵĂŝŽƌŝĂ�ĚĂƐ�ƉƌŽƉƌŝĞĚĂĚĞƐ�ĂŐƌşĐŽůĂƐ�ŶŽ�ŵƵŶĚŽ�ƚĞŵ�ĐĂƌĄƚĞƌ�ĨĂŵŝůŝĂƌ͕ �ĞŶƚƌĞƚĂŶƚŽ�Ž�ƚƌĂďĂůŚŽ�
ƌĞĂůŝnjĂĚŽ� ŶĞƐƐĂƐ� ƉƌŽƉƌŝĞĚĂĚĞƐ� Ġ� ŵĂũŽƌŝƚĂƌŝĂŵĞŶƚĞ� ƌĞƐƵůƚĂŶƚĞ� ĚĂ� ĐŽŶƚƌĂƚĂĕĆŽ� ĚĞ� ŵĆŽ� ĚĞ�
ŽďƌĂ�ĂƐƐĂůĂƌŝĂĚĂ͘
��ĐŽƌƌĞƚŽ�Ž�ƋƵĞ�ƐĞ�ĂĮƌŵĂ�Ğŵ
A /͕�ĂƉĞŶĂƐ͘
B ///͕�ĂƉĞŶĂƐ͘
C /�Ğ�//͕�ĂƉĞŶĂƐ͘
D //�Ğ�///͕�ĂƉĞŶĂƐ͘
E /͕�//�Ğ�///͘
�ƌĞĂ�ůŝǀƌĞ
*R4020176*
7SISTEMAS DE INFORMAÇÃO
QUESTÃO 03
K�ƐŝƐƚĞŵĂ�ĚĞ�ƚĂƌŝĨĂĕĆŽ�ĚĞ�ĞŶĞƌŐŝĂ�ĞůĠƚƌŝĐĂ�ĨƵŶĐŝŽŶĂ�ĐŽŵ�ďĂƐĞ�Ğŵ�ƚƌġƐ�ďĂŶĚĞŝƌĂƐ͘�EĂ�ďĂŶĚĞŝƌĂ�ǀĞƌĚĞ͕�
ĂƐ�ĐŽŶĚŝĕƁĞƐ�ĚĞ�ŐĞƌĂĕĆŽ�ĚĞ�ĞŶĞƌŐŝĂ�ƐĆŽ�ĨĂǀŽƌĄǀĞŝƐ�Ğ�Ă�ƚĂƌŝĨĂ�ŶĆŽ�ƐŽĨƌĞ�ĂĐƌĠƐĐŝŵŽ͘�EĂ�ďĂŶĚĞŝƌĂ�ĂŵĂƌĞůĂ͕�
Ă�ƚĂƌŝĨĂ�ƐŽĨƌĞ�ĂĐƌĠƐĐŝŵŽ�ĚĞ�ZΨ�Ϭ͕ϬϮϬ�ƉĂƌĂ�ĐĂĚĂ�ŬtŚ�ĐŽŶƐƵŵŝĚŽ͕�Ğ�ŶĂ�ďĂŶĚĞŝƌĂ�ǀĞƌŵĞůŚĂ͕�ĐŽŶĚŝĕĆŽ�ĚĞ�
ŵĂŝŽƌ�ĐƵƐƚŽ�ĚĞ�ŐĞƌĂĕĆŽ�ĚĞ�ĞŶĞƌŐŝĂ͕�Ă�ƚĂƌŝĨĂ�ƐŽĨƌĞ�ĂĐƌĠƐĐŝŵŽ�ĚĞ�ZΨ�Ϭ͕Ϭϯϱ�ƉĂƌĂ�ĐĂĚĂ�ŬtŚ�ĐŽŶƐƵŵŝĚŽ͘��ƐƐŝŵ͕�
ƉĂƌĂ�ƐĂďĞƌ�Ž�ƋƵĂŶƚŽ�ƐĞ�ŐĂƐƚĂ�ĐŽŵ�Ž�ĐŽŶƐƵŵŽ�ĚĞ�ĞŶĞƌŐŝĂ�ĚĞ�ĐĂĚĂ�ĂƉĂƌĞůŚŽ͕�ďĂƐƚĂ�ŵƵůƟƉůŝĐĂƌ�Ž�ĐŽŶƐƵŵŽ�
Ğŵ�ŬtŚ�ĚŽ�ĂƉĂƌĞůŚŽ�ƉĞůĂ�ƚĂƌŝĨĂ�Ğŵ�ƋƵĞƐƚĆŽ͘
�ŝƐƉŽŶşǀĞů�Ğŵ͗�фŚƩƉ͗ͬͬǁǁǁ͘ĂŶĞĞů͘ŐŽǀ͘ ďƌх͘��ĐĞƐƐŽ�Ğŵ͗�ϭϳ�ũƵů͘�ϮϬϭϳ�;ĂĚĂƉƚĂĚŽͿ͘
EĂ� ƚĂďĞůĂ� Ă� ƐĞŐƵŝƌ͕ � ƐĆŽ� ĂƉƌĞƐĞŶƚĂĚĂƐ� Ă� ƉŽƚġŶĐŝĂ� Ğ� Ž� ƚĞŵƉŽ� ĚĞ� ƵƐŽ� ĚŝĄƌŝŽ� ĚĞ� ĂůŐƵŶƐ� ĂƉĂƌĞůŚŽƐ�
ĞůĞƚƌŽĞůĞƚƌƀŶŝĐŽƐ�ƵƐƵĂŝƐ�Ğŵ�ƌĞƐŝĚġŶĐŝĂƐ͘
�ƉĂƌĞůŚŽ� WŽƚġŶĐŝĂ�(kW)
dĞŵƉŽ�ĚĞ�ƵƐŽ�
ĚŝĄƌŝŽ�;ŚͿ� ŬtŚ�
�ĂƌƌĞŐĂĚŽƌ�ĚĞ�ĐĞůƵůĂƌ� Ϭ͕ϬϭϬ� 24 Ϭ͕ϮϰϬ�
�ŚƵǀĞŝƌŽ�ϯ�ϱϬϬ�t� ϯ͕ϱϬϬ� Ϭ͕ϱ� ϭ͕ϳϱϬ�
�ŚƵǀĞŝƌŽ�ϱ�ϱϬϬ�t� ϱ͕ϱϬϬ� Ϭ͕ϱ� Ϯ͕ϮϱϬ�
>ąŵƉĂĚĂ�ĚĞ�>��� Ϭ͕ϬϬϴ� 5 Ϭ͕ϬϰϬ�
>ąŵƉĂĚĂ�ŇƵŽƌĞƐĐĞŶƚĞ� Ϭ͕Ϭϭϱ� 5 Ϭ͕Ϭϳϱ�
>ąŵƉĂĚĂ�ŝŶĐĂŶĚĞƐĐĞŶƚĞ� Ϭ͕ϬϲϬ� 5 Ϭ͕ϯϬϬ�
Modem�ĚĞ�ŝŶƚĞƌŶĞƚ�Ğŵ�stand-by Ϭ͕ϬϬϱ� 24 Ϭ͕ϭϮϬ�
Modem�ĚĞ�ŝŶƚĞƌŶĞƚ�Ğŵ�ƵƐŽ� Ϭ͕ϬϭϮ� ϴ� Ϭ͕Ϭϵϲ�
�ŝƐƉŽŶşǀĞů�Ğŵ͗�фŚƩƉƐ͗ͬͬǁǁǁ͘ĞĚƵĐĂŶĚŽƐĞƵďŽůƐŽ͘ďůŽŐ͘ďƌх͘��ĐĞƐƐŽ�Ğŵ͗�ϭϳ�ũƵů͘�ϮϬϭϳ�;ĂĚĂƉƚĂĚŽͿ͘
�ŽŶƐŝĚĞƌĂŶĚŽ�ĂƐ�ŝŶĨŽƌŵĂĕƁĞƐ�ĚŽ�ƚĞdžƚŽ͕�ŽƐ�ĚĂĚŽƐ�ĂƉƌĞƐĞŶƚĂĚŽƐ�ŶĂ�ƚĂďĞůĂ͕�ƵŵĂ�ƚĂƌŝĨĂ�ĚĞ�ZΨ�Ϭ͕ϱϬ�ƉŽƌ�ŬtŚ�
Ğŵ�ďĂŶĚĞŝƌĂ�ǀĞƌĚĞ�Ğ�Ƶŵ�ŵġƐ�ĚĞ�ϯϬ�ĚŝĂƐ͕�ĂǀĂůŝĞ�ĂƐ�ĂĮƌŵĂĕƁĞƐ�Ă�ƐĞŐƵŝƌ͘
/͘� �ŵ�ďĂŶĚĞŝƌĂ�ĂŵĂƌĞůĂ͕�Ž�ǀĂůŽƌ�ŵĞŶƐĂů�ĚĂ�ƚĂƌŝĨĂ�ĚĞ�ĞŶĞƌŐŝĂ�ĞůĠƚƌŝĐĂ�ƉĂƌĂ�Ƶŵ�ĐŚƵǀĞŝƌŽ�ĚĞ�ϯ�ϱϬϬ�t�
ƐĞƌŝĂ�ĚĞ�ZΨ�ϭ͕Ϭϱ͕�Ğ�ĚĞ�ZΨ�ϭ͕ϲϱ͕�ƉĂƌĂ�Ƶŵ�ĐŚƵǀĞŝƌŽ�ĚĞ�ϱ�ϱϬϬ�t͘
//͘� �ĞŝdžĂƌ�Ƶŵ�ĐĂƌƌĞŐĂĚŽƌ�ĚĞ�ĐĞůƵůĂƌ�Ğ�Ƶŵ�modem�ĚĞ� ŝŶƚĞƌŶĞƚ�Ğŵ�stand-by� ĐŽŶĞĐƚĂĚŽƐ�ŶĂ�ƌĞĚĞ�ĚĞ�
ĞŶĞƌŐŝĂ�ĚƵƌĂŶƚĞ�Ϯϰ�ŚŽƌĂƐ�ƌĞƉƌĞƐĞŶƚĂ�Ƶŵ�ŐĂƐƚŽ�ŵĞŶƐĂů�ĚĞ�ZΨ�ϱ͕ϰϬ�ŶĂ�ƚĂƌŝĨĂ�ĚĞ�ĞŶĞƌŐŝĂ�ĞůĠƚƌŝĐĂ�Ğŵ�
ďĂŶĚĞŝƌĂ�ǀĞƌĚĞ͕�Ğ�ĚĞ�ZΨ�ϱ͕ϳϴ͕�Ğŵ�ďĂŶĚĞŝƌĂ�ĂŵĂƌĞůĂ͘
///͘� �ŵ�ďĂŶĚĞŝƌĂ�ǀĞƌĚĞ͕�Ž�ĐŽŶƐƵŵŝĚŽƌ�ŐĂƐƚĂƌŝĂ�ŵĞŶƐĂůŵĞŶƚĞ�ZΨ�ϯ͕ϵϬ�Ă�ŵĂŝƐ�ŶĂ�ƚĂƌŝĨĂ�ĚĞ�ĞŶĞƌŐŝĂ�ĞůĠƚƌŝĐĂ�
Ğŵ�ƌĞůĂĕĆŽ�Ă�ĐĂĚĂ�ůąŵƉĂĚĂ�ŝŶĐĂŶĚĞƐĐĞŶƚĞ�ƵƐĂĚĂ�ŶŽ�ůƵŐĂƌ�ĚĞ�ƵŵĂ�ůąŵƉĂĚĂ�>��͘
��ĐŽƌƌĞƚŽ�Ž�ƋƵĞ�ƐĞ�ĂĮƌŵĂ�Ğŵ
A //͕�ĂƉĞŶĂƐ͘
B ///͕�ĂƉĞŶĂƐ͘
C /�Ğ�//͕�ĂƉĞŶĂƐ͘
D /�Ğ�///͕�ĂƉĞŶĂƐ͘
E /͕�//�Ğ�///͘
*R4020177*
ϴ SISTEMAS DE INFORMAÇÃO
Yh�^d�K�Ϭϰ�
^ŽďƌĞ�Ă�ƚĞůĞǀŝƐĆŽ͕�ĐŽŶƐŝĚĞƌĞ�Ă�ƟƌŝŶŚĂ�Ğ�Ž�ƚĞdžƚŽ�Ă�ƐĞŐƵŝƌ͘
TEXTO 1
�ŝƐƉŽŶşǀĞů�Ğŵ͗�фŚƩƉƐ͗ͬͬǁǁǁ͘ĐŽůĞƟǀĂŶĚŽ͘ĮůĞƐ͘ǁŽƌĚƉƌĞƐƐ͘ĐŽŵх͘��ĐĞƐƐŽ�Ğŵ͗�Ϯϱ�ũƵů͘�ϮϬϭϱ͘
TEXTO 2
��ƚĞůĞǀŝƐĆŽ�Ġ�ĞƐƚĞ�ĐŽŶơŶƵŽ�ĚĞ�ŝŵĂŐĞŶƐ͕�Ğŵ�ƋƵĞ�Ž�ƚĞůĞũŽƌŶĂů�ƐĞ�ĐŽŶĨƵŶĚĞ�ĐŽŵ�Ž�ĂŶƷŶĐŝŽ�ĚĞ�ƉĂƐƚĂ�ĚĞ�
ĚĞŶƚĞƐ͕�ƋƵĞ�Ġ�ƐĞŵĞůŚĂŶƚĞ�ă�ŶŽǀĞůĂ͕�ƋƵĞ�ƐĞ�ŵŝƐƚƵƌĂ�ĐŽŵ�Ă�ƚƌĂŶƐŵŝƐƐĆŽ�ĚĞ�ĨƵƚĞďŽů͘�KƐ�ƉƌŽŐƌĂŵĂƐ�ŵĂů�
ƐĞ�ĚŝƐƟŶŐƵĞŵ�ƵŶƐ�ĚŽƐ�ŽƵƚƌŽƐ͘�K�ĞƐƉĞƚĄĐƵůŽ�ĐŽŶƐŝƐƚĞ�ŶĂ�ƉƌſƉƌŝĂ�ƐĞƋƵġŶĐŝĂ͕�ĐĂĚĂ�ǀĞnj�ŵĂŝƐ�ǀĞƌƟŐŝŶŽƐĂ͕�
ĚĞ�ŝŵĂŐĞŶƐ͘
W�/yKdK͕�E͘��͘��Ɛ�ŝŵĂŐĞŶƐ�ĚĞ�ds�ƚġŵ�ƚĞŵƉŽ͍�/Ŷ͗�EKs��^͕��͘�ZĞĚĞ�ŝŵĂŐŝŶĄƌŝĂ͗�ƚĞůĞǀŝƐĆŽ�Ğ�ĚĞŵŽĐƌĂĐŝĂ͘�
^ĆŽ�WĂƵůŽ͗��ŽŵƉĂŶŚŝĂ�ĚĂƐ�>ĞƚƌĂƐ͕�ϭϵϵϭ�;ĂĚĂƉƚĂĚŽͿ͘
�Žŵ�ďĂƐĞ�ŶŽƐ�ƚĞdžƚŽƐ�ϭ�Ğ�Ϯ͕�Ġ�ĐŽƌƌĞƚŽ�ĂĮƌŵĂƌ�ƋƵĞ�Ž�ƚĞŵƉŽ�ĚĞ�ƌĞĐĞƉĕĆŽ�ơƉŝĐŽ�ĚĂ�ƚĞůĞǀŝƐĆŽ�ĐŽŵŽ�ǀĞşĐƵůŽ�
ĚĞ�ĐŽŵƵŶŝĐĂĕĆŽ�ĞƐƟŵƵůĂ�Ă
A ĐŽŶƚĞŵƉůĂĕĆŽ�ĚĂƐ�ŝŵĂŐĞŶƐ�ĂŶŝŵĂĚĂƐ�ĐŽŵŽ�ŵĞŝŽ�ĚĞ�ƌĞŇĞdžĆŽ�ĂĐĞƌĐĂ�ĚŽ�ĞƐƚĂĚŽ�ĚĞ�ĐŽŝƐĂƐ�ŶŽ�ŵƵŶĚŽ�
ĐŽŶƚĞŵƉŽƌąŶĞŽ͕�ƚƌĂĚƵnjŝĚŽ�Ğŵ�ĨŽƌŵĂ�ĚĞ�ĞƐƉĞƚĄĐƵůŽ͘
B ĨƌĂŐŵĞŶƚĂĕĆŽ�Ğ�Ž�ĞdžĐĞƐƐŽ�ĚĞ�ŝŶĨŽƌŵĂĕĆŽ͕�ƋƵĞ�ĞǀŝĚĞŶĐŝĂŵ�Ă�ŽƉĂĐŝĚĂĚĞ�ĚŽ�ŵƵŶĚŽ�ĐŽŶƚĞŵƉŽƌąŶĞŽ͕�
ĐĂĚĂ�ǀĞnj�ŵĂŝƐ�ŝŵƉƌĞŐŶĂĚŽ�ĚĞ�ŝŵĂŐĞŶƐ�Ğ�ŝŶĨŽƌŵĂĕƁĞƐ�ƐƵƉĞƌĮĐŝĂŝƐ͘
C ĞƐƉĞĐŝĂůŝnjĂĕĆŽ�ĚŽ�ĐŽŶŚĞĐŝŵĞŶƚŽ͕�ĐŽŵ�ǀŝƐƚĂƐ�Ă�ƉƌŽŵŽǀĞƌ�ƵŵĂ�ĚŝĨƵƐĆŽ�ĚĞ�ǀĂůŽƌĞƐ�Ğ�ƉƌŝŶĐşƉŝŽƐ�ĂŵƉůŽƐ͕�
ĐŽŵ�ĞƐƉĂĕŽ�ŐĂƌĂŶƟĚŽ�ƉĂƌĂ�Ă�ĚŝĨĞƌĞŶĕĂ�ĐƵůƚƵƌĂů�ĐŽŵŽ�ĐĂƉŝƚĂů�ƐŝŵďſůŝĐŽ�ǀĂůŽƌŝnjĂĚŽ͘
D ĂƚĞŶĕĆŽ�ĐŽŶĐĞŶƚƌĂĚĂ�ĚŽ�ƚĞůĞƐƉĞĐƚĂĚŽƌ�Ğŵ�ĚĞƚĞƌŵŝŶĂĚŽ�ĂƐƐƵŶƚŽ͕�ƵŵĂ�ǀĞnj�ƋƵĞ�ŽƐ�ƌĞĐƵƌƐŽƐ�ĞdžƉƌĞƐƐŝǀŽƐ�
ƉƌſƉƌŝŽƐ�ĚŽ�ŵĞŝŽ�ŐĂƌĂŶƚĞŵ�Ă�ŵŽƟǀĂĕĆŽ�ŶĞĐĞƐƐĄƌŝĂ�ƉĂƌĂ�Ž�ĨŽĐŽ�Ğŵ�ĚĞƚĞƌŵŝŶĂĚŽ�ĂƐƐƵŶƚŽ͘
E ƌĞĨůĞdžĆŽ�ĐƌşƚŝĐĂ�ĚŽ�ƚĞůĞƐƉĞĐƚĂĚŽƌ͕ �ƵŵĂ�ǀĞnj�ƋƵĞ�ƉĞƌŵŝƚĞ�Ž�ĂĐĞƐƐŽ�Ă�ƵŵĂ�ƐĞƋƵġŶĐŝĂ�ĚĞ�ĂƐƐƵŶƚŽƐ�ĚĞ�
ŝŶƚĞƌĞƐƐĞ�ƉƷďůŝĐŽ�ƋƵĞ�ƐĆŽ�ĂƉƌĞƐĞŶƚĂĚŽƐ�ĚĞ�ĨŽƌŵĂ�ũƵƐƚĂƉŽƐƚĂ͕�Ž�ƋƵĞ�ƉĞƌŵŝƚĞ�Ž�ĞƐƚĂďĞůĞĐŝŵĞŶƚŽ�
ĚĞ�ĐŽŵƉĂƌĂĕƁĞƐ͘
�ƌĞĂ�ůŝǀƌĞ
*R4020178*
9SISTEMAS DE INFORMAÇÃO
Yh�^d�K�Ϭϱ�
,ŝĚƌŽŐĠŝƐ�ƐĆŽ�ŵĂƚĞƌŝĂŝƐ�ƉŽůŝŵĠƌŝĐŽƐ�Ğŵ�ĨŽƌŵĂ�ĚĞ�Ɖſ͕�ŐƌĆŽ�ŽƵ�ĨƌĂŐŵĞŶƚŽƐ�ƐĞŵĞůŚĂŶƚĞƐ�Ă�ƉĞĚĂĕŽƐ�ĚĞ�
ƉůĄƐƚŝĐŽ�ŵĂůĞĄǀĞů͘�^ƵƌŐŝƌĂŵ�ŶŽƐ�ĂŶŽƐ�ϭϵϱϬ͕�ŶŽƐ��ƐƚĂĚŽƐ�hŶŝĚŽƐ�ĚĂ��ŵĠƌŝĐĂ�Ğ͕�ĚĞƐĚĞ�ĞŶƚĆŽ͕�ƚġŵ�ƐŝĚŽ�
ƵƐĂĚŽƐ�ŶĂ�ĂŐƌŝĐƵůƚƵƌĂ͘�KƐ�ŚŝĚƌŽŐĠŝƐ�ŽƵ�ƉŽůşŵĞƌŽƐ�ŚŝĚƌŽƌƌĞƚĞŶƚŽƌĞƐ�ƉŽĚĞŵ�ƐĞƌ�ĐƌŝĂĚŽƐ�Ă�ƉĂƌƚŝƌ�ĚĞ�
ƉŽůşŵĞƌŽƐ�ŶĂƚƵƌĂŝƐ�ŽƵ�ƐŝŶƚĞƚŝnjĂĚŽƐ�Ğŵ� ůĂďŽƌĂƚſƌŝŽ͘�KƐ�ĞƐƚƵĚŽƐ�ĐŽŵ�ƉŽůşŵĞƌŽƐ�ŶĂƚƵƌĂŝƐ�ŵŽƐƚƌĂŵ�
ƋƵĞ�ĞůĞƐ�ƐĆŽ�ǀŝĄǀĞŝƐ�ĞĐŽůŽŐŝĐĂŵĞŶƚĞ͕�ŵĂƐ�ĂŝŶĚĂ�ŶĆŽ�ĐŽŵĞƌĐŝĂůŵĞŶƚĞ͘
EŽ�ŝŶĨŽŐƌĄĮĐŽ�ĂďĂŝdžŽ͕�ĞdžƉůŝĐĂͲƐĞ�ĐŽŵŽ�ŽƐ�ƉŽůşŵĞƌŽƐ�ŶĂƚƵƌĂŝƐ�ƐƵƉĞƌĂďƐŽƌǀĞŶƚĞƐ͕�ƋƵĂŶĚŽ�ŵŝƐƚƵƌĂĚŽƐ�ĂŽ�
ƐŽůŽ͕�ƉŽĚĞŵ�ǀŝĂďŝůŝnjĂƌ�ĐƵůƚƵƌĂƐ�ĂŐƌşĐŽůĂƐ�Ğŵ�ƌĞŐŝƁĞƐ�ĄƌŝĚĂƐ͘
�ŝƐƉŽŶşǀĞů�Ğŵ͗�фŚƩƉ͗ͬͬǁǁǁ͘ƌĞǀŝƐƚĂƉĞƐƋƵŝƐĂ͘ĨĂƉĞƐƉ͘ďƌх͘��ĐĞƐƐŽ�Ğŵ͗�ϭϴ�ũƵů͘�ϮϬϭϳ�;ĂĚĂƉƚĂĚŽͿ͘
��ƉĂƌƟƌ�ĚĂƐ�ŝŶĨŽƌŵĂĕƁĞƐ�ĂƉƌĞƐĞŶƚĂĚĂƐ͕�ĂƐƐŝŶĂůĞ�Ă�ŽƉĕĆŽ�ĐŽƌƌĞƚĂ͘
A K�ƵƐŽ�ĚŽ�ŚŝĚƌŽŐĞů͕�Ğŵ�ĐĂƐŽ�ĚĞ�ĞƐƟĂŐĞŵ͕�ƉƌŽƉŝĐŝĂ�Ă�ŵŽƌƚĂůŝĚĂĚĞ�ĚŽƐ�ƉĠƐ�ĚĞ�ĐĂĨĠ͘
B K�ŚŝĚƌŽŐĞů�ĐƌŝĂĚŽ�Ă�ƉĂƌƟƌ�ĚĞ�ƉŽůşŵĞƌŽƐ�ŶĂƚƵƌĂŝƐ�ĚĞǀĞ�ƚĞƌ�ƐĞƵ�ƵƐŽ�ƌĞƐƚƌŝƚŽ�Ă�ƐŽůŽƐ�ĄƌŝĚŽƐ͘
C KƐ�ŚŝĚƌŽŐĠŝƐ�ƐĆŽ�ƵƐĂĚŽƐ�Ğŵ�ĐƵůƚƵƌĂƐ�ĂŐƌşĐŽůĂƐ�Ğ�ŇŽƌĞƐƚĂŝƐ�Ğ�Ğŵ�ĚŝĨĞƌĞŶƚĞƐ�ƟƉŽƐ�ĚĞ�ƐŽůŽƐ͘
D K�ƵƐŽ�ĚĞ�ŚŝĚƌŽŐĠŝƐ�ŶĂƚƵƌĂŝƐ�Ġ�ĞĐŽŶŽŵŝĐĂŵĞŶƚĞ�ǀŝĄǀĞů�Ğŵ�ůĂǀŽƵƌĂƐ�ƚƌĂĚŝĐŝŽŶĂŝƐ�ĚĞ�ůĂƌŐĂ�ĞƐĐĂůĂ͘
E K�ƵƐŽ�ĚŽƐ�ŚŝĚƌŽŐĠŝƐ�ƉĞƌŵŝƚĞ�ƋƵĞ�ĂƐ�ƉůĂŶƚĂƐ�ƐŽďƌĞǀŝǀĂŵ�ƐĞŵ�Ă�ĄŐƵĂ�ĚĂ�ŝƌƌŝŐĂĕĆŽ�ŽƵ�ĚĂƐ�ĐŚƵǀĂƐ͘
�ƌĞĂ�ůŝǀƌĞ
*R4020179*
10 SISTEMASDE INFORMAÇÃO
QUESTÃO 06
�� ŝŵŝŐƌĂĕĆŽ�ŚĂŝƟĂŶĂ�ƉĂƌĂ� Ž� �ƌĂƐŝů� ƉĂƐƐŽƵ� Ă� ƚĞƌ� ŐƌĂŶĚĞ� ƌĞƉĞƌĐƵƐƐĆŽ�ŶĂ� ŝŵƉƌĞŶƐĂ� Ă� ƉĂƌƟƌ� ĚĞ� ϮϬϭϬ͘�
�ĞǀŝĚŽ� ĂŽ� ƉŝŽƌ� ƚĞƌƌĞŵŽƚŽ� ĚŽ� ƉĂşƐ͕� ŵƵŝƚŽƐ� ŚĂŝƟĂŶŽƐ� ƌĞĚĞƐĐŽďƌŝƌĂŵ� Ž� �ƌĂƐŝů� ĐŽŵŽ� ƌŽƚĂ� ĂůƚĞƌŶĂƟǀĂ�
ƉĂƌĂ�ŵŝŐƌĂĕĆŽ͘�K�ƉĂşƐ� ũĄ�ŚĂǀŝĂ�ƐŝĚŽ�ƵŵĂ�ĂůƚĞƌŶĂƟǀĂ�ƉĂƌĂ�ŽƐ�ŚĂŝƟĂŶŽƐ�ĚĞƐĚĞ�ϮϬϬϰ͕�Ğ� ŝƐƐŽ�ƐĞ�ĚĞǀĞ�ă�
ƌĞŽƌŝĞŶƚĂĕĆŽ�ĚĂ�ƉŽůşƟĐĂ�ĞdžƚĞƌŶĂ�ŶĂĐŝŽŶĂů�ƉĂƌĂ�ĂůĐĂŶĕĂƌ�ůŝĚĞƌĂŶĕĂ�ƌĞŐŝŽŶĂů�ŶŽƐ�ĂƐƐƵŶƚŽƐ�ŚƵŵĂŶŝƚĄƌŝŽƐ͘
�� ĚĞƐĐŽďĞƌƚĂ� Ğ� Ă� ƉƌĞĨĞƌġŶĐŝĂ� ƉĞůŽ� �ƌĂƐŝů� ƚĂŵďĠŵ� ƐŽĨƌĞƌĂŵ� ŝŶĨůƵġŶĐŝĂ� ĚĂ� ƉƌĞƐĞŶĕĂ� ĚŽ� ĞdžĠƌĐŝƚŽ�
ďƌĂƐŝůĞŝƌŽ�ŶŽ�,Ăŝƚŝ͕�ƋƵĞ�ŝŶƚĞŶƐŝĨŝĐŽƵ�Ă�ƌĞůĂĕĆŽ�ĚĞ�ƉƌŽdžŝŵŝĚĂĚĞ�ĞŶƚƌĞ�ďƌĂƐŝůĞŝƌŽƐ�Ğ�ŚĂŝƚŝĂŶŽƐ͘��ŵ�ŵĞŝŽ�
Ă�ĞƐƐĞ�ĐůŝŵĂ�ĂŵŝƐƚŽƐŽ͕�ŽƐ�ŚĂŝƚŝĂŶŽƐ�ƉƌĞƐƵŵŝƌĂŵ�ƋƵĞ�ƐĞƌŝĂŵ�ďĞŵ�ĂĐŽůŚŝĚŽƐ�Ğŵ�ƵŵĂ�ƉŽƐƐşǀĞů�ŵŝŐƌĂĕĆŽ�
ĂŽ�ƉĂşƐ�ƋƵĞ�ƉĂƐƐĂƌĂ�Ă�ůŝĚĞƌĂƌ�Ă�ŵŝƐƐĆŽ�ĚĂ�KEh͘
EŽ� ĞŶƚĂŶƚŽ͕� ŽƐ� ŝŵŝŐƌĂŶƚĞƐ� ŚĂŝƟĂŶŽƐ� ƚġŵ� ƐŽĨƌŝĚŽ� ĂƚĂƋƵĞƐ� džĞŶŽĨſďŝĐŽƐ� ƉŽƌ� ƉĂƌƚĞ� ĚĂ� ƉŽƉƵůĂĕĆŽ�
ďƌĂƐŝůĞŝƌĂ͘�ZĞĐĞŶƚĞŵĞŶƚĞ͕�ƵŵĂ�ĚĂƐ�ŐƌĂŶĚĞƐ�ĐŝĚĂĚĞƐ�ďƌĂƐŝůĞŝƌĂƐ�ƐĞƌǀŝƵ�ĐŽŵŽ�ƉĂůĐŽ�ƉĂƌĂ�ƵŵĂ�ŵĂƌĐŚĂ�
ĂŶƟͲŝŵŝŐƌĂĕĆŽ͕�ĐŽŵ�ĚĞŵŽŶƐƚƌĂĕƁĞƐ�ĚĞ�Ƶŵ�ĐƌĞƐĐĞŶƚĞ�ĚŝƐĐƵƌƐŽ�ĚĞ�ſĚŝŽ�Ğŵ�ƌĞůĂĕĆŽ�Ă�ƉŽǀŽƐ�ŝŵŝŐƌĂŶƚĞƐ�
ŵĂƌŐŝŶĂůŝnjĂĚŽƐ͘
KďƐĞƌǀĂͲƐĞ͕� ŶĂ� ŵĂŶĞŝƌĂ� ĐŽŵŽ� ĞƐƐĞƐ� ĚŝƐĐƵƌƐŽƐ� ƐĞ� ĐŽŶĨŽƌŵĂŵ͕� ƋƵĞ� Ă� ƌĞĂĕĆŽ� ĚĞ� ƵŵĂ� ƉĂƌĐĞůĂ� ĚŽƐ�
ďƌĂƐŝůĞŝƌŽƐ�ĂŽƐ�ŝŵŝŐƌĂŶƚĞƐ�ƐĞ�ĚĄ�Ğŵ�ƚĞƌŵŽƐ�ďĞŵ�ĞƐƉĞĐşĮĐŽƐ͗�ŽƐ�ƋƵĞ�ƐŽĨƌĞŵ�ĐŽŵ�Ă�ǀŝŽůġŶĐŝĂ�ĚŽƐ�ĂƚŽƐ�
ĚĞ�džĞŶŽĨŽďŝĂ͕�Ğŵ�ŐĞƌĂů͕�ƐĆŽ�ŶĞŐƌŽƐ�Ğ�ƚġŵ�ŽƌŝŐĞŵ�Ğŵ�ƉĂşƐĞƐ�ŵĂŝƐ�ƉŽďƌĞƐ͘
^/>s�͕��͘��͘�^͖͘�DKZ��^͕�D͘�d͘ ���ƉŽůşƟĐĂ�ŵŝŐƌĂƚſƌŝĂ�ďƌĂƐŝůĞŝƌĂ�ƉĂƌĂ�ƌĞĨƵŐŝĂĚŽƐ�Ğ�Ă�ŝŵŝŐƌĂĕĆŽ�ŚĂŝƟĂŶĂ͘�ZĞǀŝƐƚĂ�ĚŽ��ŝƌĞŝƚŽ.
^ĂŶƚĂ��ƌƵnj�ĚŽ�^Ƶů͕�ǀ͘ �ϯ͕�Ŷ͘�ϱϬ͕�Ɖ͘�ϵϴͲϭϭϳ͕�ƐĞƚͬ͘ĚĞnj͘�ϮϬϭϲ�;ĂĚĂƉƚĂĚŽͿ͘
��ƉĂƌƟƌ�ĚĂƐ�ŝŶĨŽƌŵĂĕƁĞƐ�ĚŽ�ƚĞdžƚŽ͕�ĐŽŶĐůƵŝͲƐĞ�ƋƵĞ
A Ž�ƉƌŽĐĞƐƐŽ�ĚĞ�ĂĐŽůŚŝŵĞŶƚŽ�ĚŽƐ�ŝŵŝŐƌĂŶƚĞƐ�ŚĂŝƟĂŶŽƐ�ƚĞŵ�ƐŝĚŽ�ƉĂƵƚĂĚŽ�ƉŽƌ�ĐĂƌĂĐƚĞƌşƐƟĐĂƐ�ĨŽƌƚĞŵĞŶƚĞ�
ĂƐƐŽĐŝĂĚĂƐ�ĂŽ�ƉŽǀŽ�ďƌĂƐŝůĞŝƌŽ͗�Ă�ƐŽůŝĚĂƌŝĞĚĂĚĞ�Ğ�Ž�ƌĞƐƉĞŝƚŽ�ăƐ�ĚŝĨĞƌĞŶĕĂƐ͘�
B ĂƐ�ƌĞĂĕƁĞƐ�džĞŶſĨŽďĂƐ�ĞƐƚĆŽ�ƌĞůĂĐŝŽŶĂĚĂƐ�ĂŽ�ĨĂƚŽ�ĚĞ�ƋƵĞ�ŽƐ�ŝŵŝŐƌĂŶƚĞƐ�ƐĆŽ�ĐŽŶĐŽƌƌĞŶƚĞƐ�ĚŝƌĞƚŽƐ�
ƉĂƌĂ�ŽƐ�ƉŽƐƚŽƐ�ĚĞ� ƚƌĂďĂůŚŽ�ĚĞ�ŵĂŝŽƌ�ƉƌĞƐƚşŐŝŽ�ŶĂ� ƐŽĐŝĞĚĂĚĞ͕� ĂƵŵĞŶƚĂŶĚŽ�Ă�ĚŝƐƉƵƚĂ�ƉŽƌ�ďŽĂƐ�
ǀĂŐĂƐ�ĚĞ�ĞŵƉƌĞŐŽ͘
C Ž�ĂĐŽůŚŝŵĞŶƚŽ�ƉƌŽŵŽǀŝĚŽ�ƉĞůŽƐ�ďƌĂƐŝůĞŝƌŽƐ�ĂŽƐ�ŝŵŝŐƌĂŶƚĞƐ�ŽƌŝƵŶĚŽƐ�ĚĞ�ƉĂşƐĞƐ�ĚŽ�ůĞƐƚĞ�ĞƵƌŽƉĞƵ�ƚĞŶĚĞ�
Ă�ƐĞƌ�ƐĞŵĞůŚĂŶƚĞ�ĂŽ�ŽĨĞƌĞĐŝĚŽ�ĂŽƐ�ŝŵŝŐƌĂŶƚĞƐ�ŚĂŝƟĂŶŽƐ͕�ƉŽŝƐ�ŶŽ��ƌĂƐŝů�ǀŝŐŽƌĂ�Ă�ŝĚĞŝĂ�ĚĞ�ĚĞŵŽĐƌĂĐŝĂ�
ƌĂĐŝĂů�Ğ�ĚŽ�ƌĞƐƉĞŝƚŽ�ăƐ�ĞƚŶŝĂƐ͘
D Ž� ŶĂĐŝŽŶĂůŝƐŵŽ� ĞdžĂĐĞƌďĂĚŽ� ĚĞ� ĐůĂƐƐĞƐ� ƐŽĐŝĂŝƐ� ŵĂŝƐ� ĨĂǀŽƌĞĐŝĚĂƐ͕� ŶŽ� �ƌĂƐŝů͕� ŵŽƟǀĂ� Ă� ƌĞũĞŝĕĆŽ� ĂŽƐ�
ŝŵŝŐƌĂŶƚĞƐ�ŚĂŝƟĂŶŽƐ�Ğ�Ă�ƉĞƌƐĞŐƵŝĕĆŽ�ĐŽŶƚƌĂ�ŽƐ�ďƌĂƐŝůĞŝƌŽƐ�ƋƵĞ�ƉƌĞƚĞŶĚĞŵ�ŵŽƌĂƌ�ĨŽƌĂ�ĚŽ�ƐĞƵ�ƉĂşƐ�Ğŵ�
ďƵƐĐĂ�ĚĞ�ŵĞůŚŽƌĞƐ�ĐŽŶĚŝĕƁĞƐ�ĚĞ�ǀŝĚĂ͘
E Ă� ĐƌĞƐĐĞŶƚĞ�ŽŶĚĂ�ĚĞ� džĞŶŽĨŽďŝĂ�ƋƵĞ� ǀĞŵ�ƐĞ�ĚĞƐƚĂĐĂŶĚŽ�ŶŽ��ƌĂƐŝů� ĞǀŝĚĞŶĐŝĂ�ƋƵĞ�Ž�ƉƌĞĐŽŶĐĞŝƚŽ�Ğ� Ă�
ƌĞũĞŝĕĆŽ�ƉŽƌ�ƉĂƌƚĞ�ĚŽƐ�ďƌĂƐŝůĞŝƌŽƐ�Ğŵ�ƌĞůĂĕĆŽ�ĂŽƐ�ŝŵŝŐƌĂŶƚĞƐ�ŚĂŝƟĂŶŽƐ�Ġ�ƉĂƵƚĂĚĂ�ƉĞůĂ�ĚŝƐĐƌŝŵŝŶĂĕĆŽ�
ƐŽĐŝĂů�Ğ�ƉĞůŽ�ƌĂĐŝƐŵŽ͘
�ƌĞĂ�ůŝǀƌĞ
*R40201710*
11SISTEMAS DE INFORMAÇÃO
QUESTÃO 07
�� ƉƌŽĚƵĕĆŽ� ĂƌƚĞƐĂŶĂů� ĚĞ� ƉĂŶĞůĂ� ĚĞ� ďĂƌƌŽ� Ġ� ƵŵĂ� ĚĂƐ�ŵĂŝŽƌĞƐ� ĞdžƉƌĞƐƐƁĞƐ� ĚĂ� ĐƵůƚƵƌĂ� ƉŽƉƵůĂƌ� ĚŽ�
�ƐƉşƌŝƚŽ�^ĂŶƚŽ͘���ƚĠĐŶŝĐĂ�ĚĞ�ƉƌŽĚƵĕĆŽ�ƉŽƵĐŽ�ŵƵĚŽƵ�Ğŵ�ŵĂŝƐ�ĚĞ�ϰϬϬ�ĂŶŽƐ͕�ĚĞƐĚĞ�ƋƵĂŶĚŽ�Ă�ƉĂŶĞůĂ�
ĚĞ�ďĂƌƌŽ�ĞƌĂ�ƉƌŽĚƵnjŝĚĂ�Ğŵ�ĐŽŵƵŶŝĚĂĚĞƐ�ŝŶĚşŐĞŶĂƐ͘��ƚƵĂůŵĞŶƚĞ͕�ĂƉƌĞƐĞŶƚĂͲƐĞ�ĐŽŵ�ŵŽĚĞůĂŐĞŵ�
ƉƌſƉƌŝĂ�Ğ�ŽƌŝŐŝŶĂů͕�ĂĚĂƉƚĂĚĂ�ăƐ�ŶĞĐĞƐƐŝĚĂĚĞƐ�ĨƵŶĐŝŽŶĂŝƐ�ĚĂ�ĐƵůŝŶĄƌŝĂ�ƚşƉŝĐĂ�ĚĂ�ƌĞŐŝĆŽ͘��Ɛ�ĂƌƚĞƐĆƐ͕�
ǀŝŶĐƵůĂĚĂƐ�ă��ƐƐŽĐŝĂĕĆŽ�ĚĂƐ�WĂŶĞůĞŝƌĂƐ�ĚĞ�'ŽŝĂďĞŝƌĂƐ͕�ĚŽ�ŵƵŶŝĐşƉŝŽ�ĚĞ�sŝƚſƌŝĂͲ�^͕�ƚƌĂďĂůŚĂŵ�Ğŵ�
Ƶŵ�ŐĂůƉĆŽ�ĐŽŵ�ĐĂďŝŶĞƐ�ŝŶĚŝǀŝĚƵĂŝƐ�ƉƌĞƉĂƌĂĚĂƐ�ƉĂƌĂ�Ă�ƌĞĂůŝnjĂĕĆŽ�ĚĞ�ƚŽĚĂƐ�ĂƐ�ĞƚĂƉĂƐ�ĚĞ�ƉƌŽĚƵĕĆŽ͘�
WĂƌĂ�ĨĂnjĞƌ�ĂƐ�ƉĂŶĞůĂƐ͕�ĂƐ�ĂƌƚĞƐĆƐ�ƌĞƚŝƌĂŵ�Ă�ĂƌŐŝůĂ�ĚŽ�sĂůĞ�ĚŽ�DƵůĞŵďĄ�Ğ�ĚŽ�ŵĂŶŐƵĞnjĂů�ƋƵĞ�ŵĂƌŐĞŝĂ�
Ă�ƌĞŐŝĆŽ�Ğ�ĐŽůĞƚĂŵ�Ă�ĐĂƐĐĂ�ĚĂ�Rhysophora mangle͕�ƉŽƉƵůĂƌŵĞŶƚĞ�ĐŚĂŵĂĚĂ�ĚĞ�ŵĂŶŐƵĞ�ǀĞƌŵĞůŚŽ͘�
�Ă� ĐĂƐĐĂ� ĚĞƐƐĂ� ƉůĂŶƚĂ� ĂƐ� ĂƌƚĞƐĆƐ� ƌĞƚŝƌĂŵ� Ă� ƚŝŶƚƵƌĂ� ŝŵƉĞƌŵĞĂďŝůŝnjĂŶƚĞ� ĐŽŵ� Ă� ƋƵĂů� ĂĕŽŝƚĂŵ� ĂƐ�
ƉĂŶĞůĂƐ�ĂŝŶĚĂ�ƋƵĞŶƚĞƐ͘�WŽƌ�ƚƌĂĚŝĕĆŽ͕�ĂƐ�ĂƵƚġŶƚŝĐĂƐ�ŵŽƋƵĞĐĂ�Ğ�ƚŽƌƚĂ�ĐĂƉŝdžĂďĂƐ͕�ĚŽŝƐ�ƉƌĂƚŽƐ�ƚşƉŝĐŽƐ�
ƌĞŐŝŽŶĂŝƐ͕�ĚĞǀĞŵ�ƐĞƌ�ƐĞƌǀŝĚĂƐ�ŶĂƐ�ƉĂŶĞůĂƐ�ĚĞ�ďĂƌƌŽ�ĂƐƐŝŵ�ƉƌŽĚƵnjŝĚĂƐ͘��ƐƐĂ�ĨƵƐĆŽ�ĞŶƚƌĞ�ĂƐ�ƉĂŶĞůĂƐ�
ĚĞ�ďĂƌƌŽ�Ğ�ŽƐ�ƉƌĂƚŽƐ�ƉƌĞƉĂƌĂĚŽƐ�ĐŽŵ�ĨƌƵƚŽƐ�ĚŽ�ŵĂƌ͕�ƉƌŝŶĐŝƉĂůŵĞŶƚĞ�Ă�ŵŽƋƵĞĐĂ͕�ƉĞůŽ�ŵĞŶŽƐ�ŶŽ�
ĞƐƚĂĚŽ�ĚŽ��ƐƉşƌŝƚŽ�^ĂŶƚŽ͕�ĨĂnj�ƉĂƌƚĞ�ĚĂƐ�ƚƌĂĚŝĕƁĞƐ�ĚĞŝdžĂĚĂƐ�ƉĞůĂƐ�ĐŽŵƵŶŝĚĂĚĞƐ�ŝŶĚşŐĞŶĂƐ͘
�ŝƐƉŽŶşǀĞů�Ğŵ͗�фŚƩƉ͗ͬͬǁǁǁ͘ǀŝƚŽƌŝĂ͘ĞƐ͘ŐŽǀ͘ ďƌх͘��ĐĞƐƐŽ�Ğŵ͗�ϭϰ�ũƵů͘�ϮϬϭϳ�;ĂĚĂƉƚĂĚŽͿ͘
�ŽŵŽ�ƉƌŝŶĐŝƉĂů�ĞůĞŵĞŶƚŽ�ĐƵůƚƵƌĂů�ŶĂ�ĞůĂďŽƌĂĕĆŽ�ĚĞ�ƉƌĂƚŽƐ�ơƉŝĐŽƐ�ĚĂ�ĐƵůƚƵƌĂ�ĐĂƉŝdžĂďĂ͕�Ă�ƉĂŶĞůĂ�ĚĞ�
ďĂƌƌŽ� ĚĞ�'ŽŝĂďĞŝƌĂƐ� ĨŽŝ� ƚŽŵďĂĚĂ͕� Ğŵ�ϮϬϬϮ͕� ƚŽƌŶĂŶĚŽͲƐĞ� Ă� ƉƌŝŵĞŝƌĂ� ŝŶĚŝĐĂĕĆŽ� ŐĞŽŐƌĄĮĐĂ� ďƌĂƐŝůĞŝƌĂ�
ŶĂ�ĄƌĞĂ�ĚŽ�ĂƌƚĞƐĂŶĂƚŽ͕�ĐŽŶƐŝĚĞƌĂĚĂ�ďĞŵ�ŝŵĂƚĞƌŝĂů͕�ƌĞŐŝƐƚƌĂĚŽ�Ğ�ƉƌŽƚĞŐŝĚŽ�ŶŽ�/ŶƐƟƚƵƚŽ�ĚŽ�WĂƚƌŝŵƀŶŝŽ�
,ŝƐƚſƌŝĐŽ�Ğ��ƌơƐƟĐŽ�EĂĐŝŽŶĂů�;/ƉŚĂŶͿ͕�ŶŽ�>ŝǀƌŽ�ĚĞ�ZĞŐŝƐƚƌŽ�ĚŽƐ�^ĂďĞƌĞƐ�Ğ�ĚĞĐůĂƌĂĚĂ�ƉĂƚƌŝŵƀŶŝŽ�ĐƵůƚƵƌĂů�
ĚŽ��ƌĂƐŝů͘
^/>s�͕��͘��ŽŵƵŶŝĚĂĚĞ�ƚƌĂĚŝĐŝŽŶĂů͕�ƉƌĄƟĐĂƐ�ĐŽůĞƟǀĂƐ�Ğ�ƌĞĐŽŶŚĞĐŝŵĞŶƚŽ͗�ŶĂƌƌĂƟǀĂƐ�ĐŽŶƚĞŵƉŽƌąŶĞĂƐ�ĚŽ�ƉĂƚƌŝŵƀŶŝŽ�ĐƵůƚƵƌĂů͘�
ϰϬΣ��ŶĐŽŶƚƌŽ��ŶƵĂů�ĚĂ��ŶƉŽĐƐ͘��ĂdžĂŵďƵ͕�ϮϬϭϲ�;ĂĚĂƉƚĂĚŽͿ͘
�ƚƵĂůŵĞŶƚĞ͕�Ž�ƚƌĂďĂůŚŽ�ĨŽŝ�ƉƌŽĮƐƐŝŽŶĂůŝnjĂĚŽ�Ğ�Ă�ĐŽŶĐŽƌƌġŶĐŝĂ�ƉĂƌĂ�ĂƚĞŶĚĞƌ�ĂŽ�ŵĞƌĐĂĚŽ�ĮĐŽƵ�ŵĂŝƐ�ĂĐŝƌƌĂĚĂ͕�
Ă� ƉƌŽĚƵĕĆŽ� ƋƵĞ� ƐĞ� ĚĞƐĞŶǀŽůǀĞ� ŶŽ� ŐĂůƉĆŽ� ŐĂŶŚŽƵ� Ƶŵ� ƌŝƚŵŽ�ŵĂŝƐ� ĞŵƉƌĞƐĂƌŝĂů� ĐŽŵ�ŵĂŝŽƌ� ǀŝƐŝďŝůŝĚĂĚĞ�
ƉƵďůŝĐŝƚĄƌŝĂ͕�ĞŶƋƵĂŶƚŽ�ĂƐ�ƉĂŶĞůĞŝƌĂƐ�ĚĞ�ĨƵŶĚŽ�ĚĞ�ƋƵŝŶƚĂů�ƐĞ�ƋƵĞŝdžĂŵ�ĚĞ�ĮĐĂƌĞŵ�ŽĨƵƐĐĂĚĂƐ�ĐŽŵĞƌĐŝĂůŵĞŶƚĞ�
ĚĞƉŽŝƐ�ƋƵĞ�Ž�ŐĂůƉĆŽ�ŐĂŶŚŽƵ�ŶŽƚŽƌŝĞĚĂĚĞ͘
D�Z>K͕�W͘ �ZĞƉĞŶƐĂŶĚŽ�Ă�ƚƌĂĚŝĕĆŽ͗�Ă�ŵŽƋƵĞĐĂ�ĐĂƉŝdžĂďĂ�Ğ�Ă�ĐŽŶƐƚƌƵĕĆŽ�ĚĂ�ŝĚĞŶƟĚĂĚĞ�ůŽĐĂů͘
/ŶƚĞƌƐĞĕƁĞƐ͘�ZŝŽ�ĚĞ�:ĂŶĞŝƌŽ͘�ǀ͘ �ϭϯ͕�Ŷ͘�ϭ͕�ϮϬϭϭ�;ĂĚĂƉƚĂĚŽͿ͘
�Žŵ�ďĂƐĞ�ŶĂƐ�ŝŶĨŽƌŵĂĕƁĞƐ�ĂƉƌĞƐĞŶƚĂĚĂƐ͕�ĂƐƐŝŶĂůĞ�Ă�ĂůƚĞƌŶĂƟǀĂ�ĐŽƌƌĞƚĂ͘
A ��ƉƌŽĚƵĕĆŽ�ĚĂƐ�ƉĂŶĞůĂƐ�ĚĞ�ďĂƌƌŽ�ĂďƌĂŶŐĞ� ŝŶƚĞƌƌĞůĂĕƁĞƐ� ĐŽŵ�Ă�ŶĂƚƵƌĞnjĂ� ůŽĐĂů͕�ĚĞ�ŽŶĚĞ� ƐĞ�ĞdžƚƌĂŝ� Ă�
ŵĂƚĠƌŝĂͲƉƌŝŵĂ�ŝŶĚŝƐƉĞŶƐĄǀĞů�ă�ĐŽŶĨĞĐĕĆŽ�ĚĂƐ�ƉĞĕĂƐ�ĐĞƌĂŵŝƐƚĂƐ͘
B ��ƌĞůĂĕĆŽ�ĞŶƚƌĞ�ĂƐ�ƚƌĂĚŝĕƁĞƐ�ĚĂƐ�ƉĂŶĞůĂƐ�ĚĞ�ďĂƌƌŽ�Ğ�Ž�ƉƌĂƚŽ�ơƉŝĐŽ�ĚĂ�ĐƵůŝŶĄƌŝĂ�ŝŶĚşŐĞŶĂ�ƉĞƌŵĂŶĞĐĞ�
ŝŶĂůƚĞƌĂĚĂ͕�Ž�ƋƵĞ�ǀŝĂďŝůŝnjĂ�Ă�ŵĂŶƵƚĞŶĕĆŽ�ĚĂ�ŝĚĞŶƟĚĂĚĞ�ĐƵůƚƵƌĂů�ĐĂƉŝdžĂďĂ͘
C ��ĚĞŵĂŶĚĂ�ƉŽƌ�ďĞŶƐ�ĐƵůƚƵƌĂŝƐ�ƉƌŽĚƵnjŝĚŽƐ�ƉŽƌ�ĐŽŵƵŶŝĚĂĚĞƐ�ƚƌĂĚŝĐŝŽŶĂŝƐ�ŝŶƐĞƌĞ�Ž�ŽİĐŝŽ�ĚĂƐ�ƉĂŶĞůĞŝƌĂƐ�ŶŽ�
ŵĞƌĐĂĚŽ�ĐŽŵĞƌĐŝĂů͕�ĐŽŵ�ƌĞƚŽƌŶŽƐ�ƉŽƐŝƟǀŽƐ�ƉĂƌĂ�ƚŽĚĂ�Ă�ĐŽŵƵŶŝĚĂĚĞ͘
D ��ŝŶƐĞƌĕĆŽ�ĚĂƐ�ƉĂŶĞůĂƐ�ĚĞ�ďĂƌƌŽ�ŶŽ�ŵĞƌĐĂĚŽ�ƚƵƌşƐƟĐŽ�ƌĞĚƵnj�Ă�ĚŝŵĞŶƐĆŽ�ŚŝƐƚſƌŝĐĂ͕�ĐƵůƚƵƌĂů�Ğ�ĞƐƚĠƟĐĂ�ĚŽ�
ŽİĐŝŽ�ĚĂƐ�ƉĂŶĞůĞŝƌĂƐ�ă�ĚŝŵĞŶƐĆŽ�ĞĐŽŶƀŵŝĐĂ�ĚĂ�ĐŽŵĞƌĐŝĂůŝnjĂĕĆŽ�ĚĞ�ƉƌŽĚƵƚŽƐ�ĂƌƚĞƐĂŶĂŝƐ͘
E K�ŽİĐŝŽ�ĚĂƐ�ƉĂŶĞůĞŝƌĂƐ� ƌĞƉƌĞƐĞŶƚĂ�ƵŵĂ� ĨŽƌŵĂ�ĚĞ� ƌĞƐŝƐƚġŶĐŝĂ� ƐŽĐŝŽĐƵůƚƵƌĂů�ĚĂ� ĐŽŵƵŶŝĚĂĚĞ� ƚƌĂĚŝĐŝŽŶĂů�
ŶĂ�ŵĞĚŝĚĂ�Ğŵ�ƋƵĞ�Ž�ĞƐƚĂĚŽ�ĚŽ��ƐƉşƌŝƚŽ�^ĂŶƚŽ�ŵĂŶƚĠŵͲƐĞ�ĂůŚĞŝŽ�ĂŽƐ�ŵŽĚŽƐ�ĚĞ�ƉƌŽĚƵĕĆŽ͕�ĚŝǀƵůŐĂĕĆŽ�Ğ�
ĐŽŵĞƌĐŝĂůŝnjĂĕĆŽ�ĚŽƐ�ƉƌŽĚƵƚŽƐ͘
*R40201711*
12 SISTEMAS DE INFORMAÇÃO
QUESTÃO 08
KƐ� KďũĞƚŝǀŽƐ� ĚĞ� �ĞƐĞŶǀŽůǀŝŵĞŶƚŽ� ^ƵƐƚĞŶƚĄǀĞů� ;K�^Ϳ� ĐŽŵƉƁĞŵ� ƵŵĂ� ĂŐĞŶĚĂ� ŵƵŶĚŝĂů� ĂĚŽƚĂĚĂ�
ĚƵƌĂŶƚĞ�Ă��ƷƉƵůĂ�ĚĂƐ�EĂĕƁĞƐ�hŶŝĚĂƐ�ƐŽďƌĞ�Ž��ĞƐĞŶǀŽůǀŝŵĞŶƚŽ�^ƵƐƚĞŶƚĄǀĞů͕�Ğŵ�ƐĞƚĞŵďƌŽ�ĚĞ�ϮϬϭϱ͘�
EĞƐƐĂ� ĂŐĞŶĚĂ͕� ƌĞƉƌĞƐĞŶƚĂĚĂ� ŶĂ� ĨŝŐƵƌĂ� Ă� ƐĞŐƵŝƌ͕ � ƐĆŽ� ƉƌĞǀŝƐƚĂƐ� ĂĕƁĞƐ� Ğŵ� ĚŝǀĞƌƐĂƐ� ĄƌĞĂƐ� ƉĂƌĂ� Ž�
ĞƐƚĂďĞůĞĐŝŵĞŶƚŽ�ĚĞ�ƉĂƌĐĞƌŝĂƐ͕�ŐƌƵƉŽƐ�Ğ�ƌĞĚĞƐ�ƋƵĞ�ĨĂǀŽƌĞĕĂŵ�Ž�ĐƵŵƉƌŝŵĞŶƚŽ�ĚĞƐƐĞƐ�ŽďũĞƚŝǀŽƐ͘
�ŝƐƉŽŶşǀĞů�Ğŵ͗�фŚƩƉ͗ͬͬǁǁǁ͘ƐƚŽĐŬŚŽůŵƌĞƐŝůŝĞŶĐĞ͘ŽƌŐх͘��ĐĞƐƐŽ�Ğŵ͗�Ϯϲ�ƐĞƚ͘�ϮϬϭϳ�;ĂĚĂƉƚĂĚŽͿ͘
�ŽŶƐŝĚĞƌĂŶĚŽ�ƋƵĞ�ŽƐ�K�^�ĚĞǀĞŵ�ƐĞƌ�ŝŵƉůĞŵĞŶƚĂĚŽƐ�ƉŽƌ�ŵĞŝŽ�ĚĞ�ĂĕƁĞƐ�ƋƵĞ�ŝŶƚĞŐƌĞŵ�Ă�ĞĐŽŶŽŵŝĂ͕�
Ă�ƐŽĐŝĞĚĂĚĞ�Ğ�Ă�ďŝŽƐĨĞƌĂ͕�ĂǀĂůŝĞ�ĂƐ�ĂĮƌŵĂĕƁĞƐ�Ă�ƐĞŐƵŝƌ͘
/͘� K�ĐĂƉŝƚĂů�ŚƵŵĂŶŽ�ĚĞǀĞ�ƐĞƌ�ĐĂƉĂĐŝƚĂĚŽ�ƉĂƌĂ�ĂƚĞŶĚĞƌ�ăƐ�ĚĞŵĂŶĚĂƐ�ƉŽƌ�ƉĞƐƋƵŝƐĂ�Ğ� ŝŶŽǀĂĕĆŽ�Ğŵ�
ĄƌĞĂƐ�ĞƐƚƌĂƚĠŐŝĐĂƐ�ƉĂƌĂ�Ž�ĚĞƐĞŶǀŽůǀŝŵĞŶƚŽ�ƐƵƐƚĞŶƚĄǀĞů͘
//͘� �� ƉĂĚƌŽŶŝnjĂĕĆŽ� ĐƵůƚƵƌĂů� ĚŝŶĂŵŝnjĂ� Ă� ĚŝĨƵƐĆŽ� ĚŽ� ĐŽŶŚĞĐŝŵĞŶƚŽ� ĐŝĞŶơĮĐŽ� Ğ� ƚĞĐŶŽůſŐŝĐŽ� ĞŶƚƌĞ� ĂƐ�
ŶĂĕƁĞƐ�ƉĂƌĂ�Ă�ƉƌŽŵŽĕĆŽ�ĚŽ�ĚĞƐĞŶǀŽůǀŝŵĞŶƚŽ�ƐƵƐƚĞŶƚĄǀĞů͘
///͘� KƐ�ƉĂşƐĞƐ�ĚĞǀĞŵ�ŝŶĐĞŶƟǀĂƌ�ƉŽůşƟĐĂƐ�ĚĞ�ĚĞƐĞŶǀŽůǀŝŵĞŶƚŽ�ĚŽ�ĞŵƉƌĞĞŶĚĞĚŽƌŝƐŵŽ�Ğ�ĚĞ�ĂƟǀŝĚĂĚĞƐ�
ƉƌŽĚƵƟǀĂƐ�ĐŽŵ�ŐĞƌĂĕĆŽ�ĚĞ�ĞŵƉƌĞŐŽƐ�ƋƵĞ�ŐĂƌĂŶƚĂŵ�Ă�ĚŝŐŶŝĚĂĚĞ�ĚĂ�ƉĞƐƐŽĂ�ŚƵŵĂŶĂ͘
��ĐŽƌƌĞƚŽ�Ž�ƋƵĞ�ƐĞ�ĂĮƌŵĂ�Ğŵ
A //͕�ĂƉĞŶĂƐ͘
B ///͕�ĂƉĞŶĂƐ͘
C /�Ğ�//͕�ĂƉĞŶĂƐ͘
D /�Ğ�///͕�ĂƉĞŶĂƐ͘
E /͕�//�Ğ�///͘
*R40201712*
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14 SISTEMAS DE INFORMAÇÃO
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15SISTEMAS DE INFORMAÇÃO
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*R40201715*
16 SISTEMAS DE INFORMAÇÃO
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17SISTEMAS DE INFORMAÇÃO
QUESTÃO 09
EĂ�ĨĂƐĞ�ĚĞ�ůĞǀĂŶƚĂŵĞŶƚŽ�ĚĞ�ƌĞƋƵŝƐŝƚŽƐ�ĚŽ�ƉƌŽĐĞƐƐŽ�
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ŝĚĞŶƟĮĐĂƌ� ĂƐ� ƌĞŐƌĂƐ� ĚĞ� ŶĞŐſĐŝŽ͕� ŽƐ� ƌĞƋƵŝƐŝƚŽƐ�
ĨƵŶĐŝŽŶĂŝƐ�Ğ�ŽƐ�ƌĞƋƵŝƐŝƚŽƐ�ŶĆŽ�ĨƵŶĐŝŽŶĂŝƐ�ĚŽ�ƐŝƐƚĞŵĂ͘�
�ŽŶƐŝĚĞƌĂŶĚŽ�Ƶŵ�ĐĞŶĄƌŝŽ�Ğŵ�ƋƵĞ�Ƶŵ�ǀĞŶĚĞĚŽƌ�ĚĞ�
ƐŽƌǀĞƚĞƐ�ƚĞŶŚĂ�Ž�ŽďũĞƟǀŽ�ĚĞ�ŐĞƌĞŶĐŝĂƌ�ƐƵĂƐ�ǀĞŶĚĂƐ�
ĐŽŵ�Ž�ƵƐŽ�ĚĞ�Ƶŵ�ĂƉůŝĐĂƟǀŽ͕�ĂǀĂůŝĞ�ŽƐ�ŝƚĞŶƐ�Ă�ƐĞŐƵŝƌ͘
/͘� ZĞŐƌĂ� ĚĞ� ŶĞŐſĐŝŽ͗� ĞŶƚƌĞŐĂƌ� Ž� ƐŽƌǀĞƚĞ� ĂŽ�
ĐůŝĞŶƚĞ� ƐŽŵĞŶƚĞ� ŵĞĚŝĂŶƚĞ� ƉĂŐĂŵĞŶƚŽ͖�
ƌĞƋƵŝƐŝƚŽ� ĨƵŶĐŝŽŶĂů͗� ƌĞĂďĂƐƚĞĐĞƌ� Ž� ĞƐƚŽƋƵĞ�
ƋƵĂŶĚŽ�Ă�ƋƵĂŶƟĚĂĚĞ�ĚĞ�ƐŽƌǀĞƚĞƐ�ĂƟŶŐŝƌ�Ž�
ŵşŶŝŵŽ͖�ƌĞƋƵŝƐŝƚŽ�ŶĆŽ�ĨƵŶĐŝŽŶĂů͗�ĞƐƉĞĐŝĮĐĂƌ�
Ž�ƚĞŵƉŽ�ĚĞ�ƌĞƐƉŽƐƚĂ�ĚŽ�ĂƉůŝĐĂƟǀŽ͘
//͘� ZĞŐƌĂ� ĚĞ� ŶĞŐſĐŝŽ͗� ĂƉůŝĐĂƌ� ƉƌŽŵŽĕƁĞƐ�
ǀŝŐĞŶƚĞƐ� ŶĂ� ƌĞĂůŝnjĂĕĆŽ� ĚĂ� ǀĞŶĚĂ͖� ƌĞƋƵŝƐŝƚŽ�
ĨƵŶĐŝŽŶĂů͗�ĐĂůĐƵůĂƌ�Ă�ƋƵĂŶƟĚĂĚĞ�ĚĞ�ƐŽƌǀĞƚĞƐ�
ŶĂ� ĞƐƚŽƋƵĞ͖� ƌĞƋƵŝƐŝƚŽ� ŶĆŽ� ĨƵŶĐŝŽŶĂů͗� Ğdžŝďŝƌ�
ƌĞůĂƚſƌŝŽ�ĐŽŵ�Ž�ďĂůĂŶĕŽ�ĚĞ�ǀĞŶĚĂƐ͘
///͘� ZĞŐƌĂ� ĚĞ� ŶĞŐſĐŝŽ͗� ĂĐĞŝƚĂƌ� ƐŽŵĞŶƚĞ�
ƉĂŐĂŵĞŶƚŽƐ� ĐŽŵ� ĐĂƌƚĆŽ� ĚĞ� ĚĠďŝƚŽ� ŽƵ�
ĐƌĠĚŝƚŽ͖� ƌĞƋƵŝƐŝƚŽ� ĨƵŶĐŝŽŶĂů͗� ĐŽŶƐƵůƚĂƌ�
Ă� ƋƵĂŶƟĚĂĚĞ� ĚĞ� ǀĞŶĚĂƐ͖� ƌĞƋƵŝƐŝƚŽ� ŶĆŽ�
ĨƵŶĐŝŽŶĂů͗� ǀĞƌŝĮĐĂƌ� Ă� ƉŽƐƐŝďŝůŝĚĂĚĞ� ĚĞ�
ŝŶĚŝƐƉŽŶŝďŝůŝĚĂĚĞ�ĚŽ�ƐŝƐƚĞŵĂ͘
/s͘� ZĞŐƌĂ� ĚĞ� ŶĞŐſĐŝŽ͗� ĐŽŶĐĞĚĞƌ� ĂŽƐ� ĐůŝĞŶƚĞƐ�
ƋƵĞ�ĐŽŵƉƌĂƌĞŵ�Ϯ�ƐŽƌǀĞƚĞƐ�Ƶŵ�ĚĞƐĐŽŶƚŽ�ĚĞ�
ϭϬй͖� ƌĞƋƵŝƐŝƚŽ� ĨƵŶĐŝŽŶĂů͗�ƉƌŽĐĞƐƐĂƌ�Ă�ǀĞŶĚĂ�
ĚŽ�ƐŽƌǀĞƚĞ͖�ƌĞƋƵŝƐŝƚŽ�ŶĆŽ�ĨƵŶĐŝŽŶĂů͗�ǀĞƌŝĮĐĂƌ�
Ž� ƚĞŵƉŽ� ŐĂƐƚŽ� ĐŽŵ� Ž� ƚƌĞŝŶĂŵĞŶƚŽ� ƉĂƌĂ� Ă�
ƵƟůŝnjĂĕĆŽ�ĚŽ�ĂƉůŝĐĂƟǀŽ͘
��ĐŽƌƌĞƚŽ�ĂƉĞŶĂƐ�Ž�ƋƵĞ�ƐĞ�ĚĞƐĐƌĞǀĞ�Ğŵ
A �/�Ğ�//͘
B �//�Ğ�///͘
C �///�Ğ�/s͘
D �/͕�//�Ğ�/s͘
E �/͕�///�Ğ�/s͘
�ƌĞĂ�ůŝǀƌĞ
QUESTÃO 10
K� 'ƵŝĂ� ĚŽ� �ŽŶŚĞĐŝŵĞŶƚŽ� Ğŵ� 'ĞƌĞŶĐŝĂŵĞŶƚŽ�
ĚĞ� WƌŽũĞƚŽƐ� ;Project Management Body of 
<ŶŽǁůĞĚŐĞ� Ͳ� WD�K<Ϳ� ŝŶĐůƵŝ� Ž� ŐĞƌĞŶĐŝĂŵĞŶƚŽ�ĚĞ�
ƌŝƐĐŽƐ�ĐŽŵŽ�ƵŵĂ�ĚĂƐ�ĄƌĞĂƐ�ĚĞ�ĐŽŶŚĞĐŝŵĞŶƚŽ�ƋƵĞ�
ĚĞǀĞŵ�ƐĞƌ�ŽďƐĞƌǀĂĚĂƐ�ƉĂƌĂ�Ž�ƐƵĐĞƐƐŽ�ĚŽ�ƉƌŽũĞƚŽ͘�
KƐ�ƌŝƐĐŽƐ�ŝĚĞŶƟĮĐĂĚŽƐ�ƐĆŽ�ĂŶĂůŝƐĂĚŽƐ�Ğŵ�ĨƵŶĕĆŽ�ĚĂ�
ƉƌŽďĂďŝůŝĚĂĚĞ�ĚĞ�ƐƵĂ�ŽĐŽƌƌġŶĐŝĂ�Ğ�ĚŽ�ŝŵƉĂĐƚŽ�ƋƵĞ�
ĐĂƵƐĂƌĆŽ�ĂŽ�ƉƌŽũĞƚŽ͕�ĐĂƐŽ�ŽĐŽƌƌĂŵ͘
��ƌĞƐƉĞŝƚŽ�ĚĂ�ĚĞĮŶŝĕĆŽ�ĚĞ�ƌŝƐĐŽ�Ğŵ�Ƶŵ�ƉƌŽũĞƚŽ͕�ĚĞ�
ĂĐŽƌĚŽ� ĐŽŵ� ĂƐ� ŽƌŝĞŶƚĂĕƁĞƐ� ĚŽ� WD�K<͕� ĂǀĂůŝĞ� ĂƐ�
ĂĮƌŵĂĕƁĞƐ�Ă�ƐĞŐƵŝƌ͘
/͘� KƐ�ƌŝƐĐŽƐ�Ğŵ�Ƶŵ�ƉƌŽũĞƚŽ�ƉŽĚĞŵ�ŽĐŽƌƌĞƌ�ĐŽŵ�
ƉƌŽďĂďŝůŝĚĂĚĞ�ĞŶƚƌĞ�Ϭ�Ğ�ϭϬϬй͘
//͘� K� ŝŵƉĂĐƚŽ� ĚŽ� ƌŝƐĐŽ͕� ĐĂƐŽ� ŽĐŽƌƌĂ͕� ƉŽĚĞ� ƐĞƌ�
ƉŽƐŝƟǀŽ�ŽƵ�ŶĞŐĂƟǀŽ͘
///͘� �ĞǀĞŵ� ƐĞƌ� ĚĞƐĐŽŶƐŝĚĞƌĂĚŽƐ� ŽƐ� ƌŝƐĐŽƐ� ƋƵĞ�
ŶĆŽ�ĂĨĞƚĂŵ�Ž�ŽďũĞƟǀŽ�ĚŽ�ƉƌŽũĞƚŽ͘
/s͘ � K�ǀĂůŽƌ�ĞƐƟŵĂĚŽ�ƌĞĨĞƌĞŶƚĞ�ĂŽ�ŝŵƉĂĐƚŽ�ĚĞǀĞ�
ƐĞƌ�ĚŝĨĞƌĞŶƚĞ�ĚĞ�njĞƌŽ͘
��ĐŽƌƌĞƚŽ�ĂƉĞŶĂƐ�Ž�ƋƵĞ�ƐĞ�ĂĮƌŵĂ�Ğŵ
A �/�Ğ�///͘
B �/�Ğ�/s͘
C �//�Ğ�/s͘
D �/͕�//�Ğ�///͘
E �//͕�///�Ğ�/s͘
�ƌĞĂ�ůŝǀƌĞ
*R40201717*
ϭϴ SISTEMAS DE INFORMAÇÃO
QUESTÃO 11
K�ĚŝĂŐƌĂŵĂ��ŶƟĚĂĚĞͲZĞůĂĐŝŽŶĂŵĞŶƚŽ� ;��ZͿ� Ă� ƐĞŐƵŝƌ� ĂƉƌĞƐĞŶƚĂ�Ă�ŵŽĚĞůĂŐĞŵ�ĐŽŶĐĞŝƚƵĂů�ĚĞ�ĚĂĚŽƐ�ĚĞ�
Ƶŵ�ƐŝƐƚĞŵĂ�ĚĞ�ŝŶĨŽƌŵĂĕĆŽ�ƉĂƌĂ�Ƶŵ�ŵƵƐĞƵ͘���ƉĂƌƟƌ�ĚĞƐƐĂ�ŵŽĚĞůĂŐĞŵ�ŽďƐĞƌǀĂͲƐĞ�Ž�ƐĞŐƵŝŶƚĞ͗�ƵŵĂ�KďƌĂ�
Ġ�ĐƌŝĂĚĂ�ƉŽƌ�Ƶŵ�ƷŶŝĐŽ��ƌƟƐƚĂ�Ğ�Ƶŵ��ƌƟƐƚĂ�ƉŽĚĞ�ĐƌŝĂƌ�ŶŽ�ŵşŶŝŵŽ�ƵŵĂ�KďƌĂ�Ğ�ŶŽ�ŵĄdžŝŵŽ�ǀĄƌŝĂƐ�KďƌĂƐ͖�ĂƐ�
ĞŶƟĚĂĚĞƐ�WŝŶƚƵƌĂ�Ğ��ƐĐƵůƚƵƌĂ�ƐĆŽ�ĞƐƉĞĐŝĂůŝnjĂĕƁĞƐ�ĚĂ�ĞŶƟĚĂĚĞ�KďƌĂ͖�Ƶŵ��ƌƟƐƚĂ�ƚĞŵ�Ž�ĚŽŵşŶŝŽ�ĚĞ�ǀĄƌŝĂƐ�
dĠĐŶŝĐĂƐ͕�ĂƐƐŝŵ�ĐŽŵŽ�ƵŵĂ�dĠĐŶŝĐĂ�Ġ�ĚŽŵŝŶĂĚĂ�ƉŽƌ�ĚŝǀĞƌƐŽƐ��ƌƟƐƚĂƐ͘
nacionalidade
dimensões
tipo de tinta material
código
descrição
dominar
criar
Obra (1,n) (1,1)
(1,n)
(1,n)
Pintura Escultura
Artista
Técnica
data de aquisição
título
código nome
código
�Žŵ�ďĂƐĞ�ŶĂƐ� ƌĞŐƌĂƐ�ĚĞ�ŵĂƉĞĂŵĞŶƚŽ�ƋƵĞ� ƚƌĂŶƐĨŽƌŵĂŵ�Ž�DŽĚĞůŽ��ŽŶĐĞŝƚƵƚĂů�Ğŵ�Ƶŵ�DŽĚĞůŽ�>ſŐŝĐŽ�
ZĞůĂĐŝŽŶĂů͕�ĂǀĂůŝĞ�ĂƐ�ĂĮƌŵĂĕƁĞƐ�Ă�ƐĞŐƵŝƌ͕ �Ă�ƌĞƐƉĞŝƚŽ�ĚŽ��ƐƋƵĞŵĂ�>ſŐŝĐŽ�ZĞůĂĐŝŽŶĂů�ŐĞƌĂĚŽ�Ă�ƉĂƌƟƌ�ĚŽ���Z�
ĂƉƌĞƐĞŶƚĂĚŽ͘
/͘� EŽ��ƐƋƵĞŵĂ�>ſŐŝĐŽ�ZĞůĂĐŝŽŶĂů͕�ŚĂǀĞƌĄ�ƵŵĂ�ƚĂďĞůĂ�ĂƐƐŽĐŝĂƟǀĂ͕�ĐƌŝĂĚĂ�Ğŵ�ĨƵŶĕĆŽ�ĚŽ�ƌĞůĂĐŝŽŶĂŵĞŶƚŽ�ŵƵŝƚŽƐ�ƉĂƌĂ�ŵƵŝƚŽƐ�ĞŶƚƌĞ�ĂƐ�ĞŶƟĚĂĚĞƐ��ƌƟƐƚĂ�Ğ�dĠĐŶŝĐĂ͕�ƋƵĞ�ƚĞƌĄ�ƵŵĂ�ĐŚĂǀĞ�ƉƌŝŵĄƌŝĂ�ĐŽŵƉŽƐƚĂ�
ƉĞůŽ�ĐſĚŝŐŽ�ĚŽ�ĂƌƟƐƚĂ�Ğ�Ž�ĐſĚŝŐŽ�ĚĂ�ƚĠĐŶŝĐĂ͘
//͘� EŽ��ƐƋƵĞŵĂ�>ſŐŝĐŽ�ZĞůĂĐŝŽŶĂů͕�ŚĂǀĞƌĄ�ƵŵĂ�ƚĂďĞůĂ��ƌƟƐƚĂ�ŶĂ�ƋƵĂů�Ž�ĂƚƌŝďƵƚŽ�ĐſĚŝŐŽ�ĚŽ�ĂƌƟƐƚĂ�ƐĞƌĄ�
Ă�ĐŚĂǀĞ�ƉƌŝŵĄƌŝĂ�ĚĂ�ƚĂďĞůĂ͕�Ğ�Ž�ĐſĚŝŐŽ�ĚĂ�ŽďƌĂ�ƐĞƌĄ�ƵŵĂ�ĐŚĂǀĞ�ĞƐƚƌĂŶŐĞŝƌĂ�ƋƵĞ�ĨĂƌĄ�ƌĞĨĞƌġŶĐŝĂ�Ă�
ƵŵĂ�ŽďƌĂ�ĞdžŝƐƚĞŶƚĞ�ŶĂ�ƚĂďĞůĂ�KďƌĂ͘
///͘� EŽ��ƐƋƵĞŵĂ�>ſŐŝĐŽ�ZĞůĂĐŝŽŶĂů͕�ŚĂǀĞƌĄ͕�Ğŵ�ĨƵŶĕĆŽ�ĚĂ�ŐĞŶĞƌĂůŝnjĂĕĆŽͬĞƐƉĞĐŝĂůŝnjĂĕĆŽ͕�ƵŵĂ�ƚĂďĞůĂ�
KďƌĂ�ĐŽŵ�ĂƉĞŶĂƐ�ŽƐ�ĂƚƌŝďƵƚŽƐ�ĐſĚŝŐŽ�ĚĂ�ŽďƌĂ͕�ơƚƵůŽ͕�ĚĂƚĂ�ĚĞ�ĂƋƵŝƐŝĕĆŽ�Ğ�ĚŝŵĞŶƐƁĞƐ͕�Ğ�ĚƵĂƐ�ŽƵƚƌĂƐ�
ƚĂďĞůĂƐ͗�Ă�ƚĂďĞůĂ�WŝŶƚƵƌĂ͕�ĐŽŵ�ĂƉĞŶĂƐ�Ž�ĂƚƌŝďƵƚŽ�ƟƉŽ�ĚĞ�ƟŶƚĂ͕�Ğ�Ă�ƚĂďĞůĂ��ƐĐƵůƚƵƌĂ�ĐŽŵ�ĂƉĞŶĂƐ�Ž�
ĂƚƌŝďƵƚŽ�ŵĂƚĞƌŝĂů͘
��ĐŽƌƌĞƚŽ�Ž�ƋƵĞ�ƐĞ�ĂĮƌŵĂ�Ğŵ
A �/͕�ĂƉĞŶĂƐ͘
B �//͕�ĂƉĞŶĂƐ͘
C �/�Ğ�///͕�ĂƉĞŶĂƐ͘
D �//�Ğ�///͕�ĂƉĞŶĂƐ͘
E �/͕�//�Ğ�///͘
*R40201718*
19SISTEMAS DE INFORMAÇÃO
QUESTÃO 12
�� d/� sĞƌĚĞ� ĞƐƚĄ� ĂƐƐŽĐŝĂĚĂ� ă� ƵƟůŝnjĂĕĆŽ� ĞĮĐŝĞŶƚĞ� ĚŽƐ� ƌĞĐƵƌƐŽƐ� ŽƌŐĂŶŝnjĂĐŝŽŶĂŝƐ� Ğ� ă� ŵŝŶŝŵŝnjĂĕĆŽ�
ĚŽƐ� ĞĨĞŝƚŽƐ� ŶŽĐŝǀŽƐ� ĂŽ� ŵĞŝŽ� ĂŵďŝĞŶƚĞ� ŽĐĂƐŝŽŶĂĚŽƐ� ƉĞůŽ� ƵƐŽ� ĚĂ� dĞĐŶŽůŽŐŝĂ� ĚĂ� /ŶĨŽƌŵĂĕĆŽ� ;d/Ϳ͘�
�ƐƐĂƐ� ƚĞĐŶŽůŽŐŝĂƐ� ƐĆŽ� ĨĞŝƚĂƐ� ĚĞ� ƉƌŽĚƵƚŽƐ� ƋƵşŵŝĐŽƐ͕� ŵĞƚĂŝƐ� ƉĞƐĂĚŽƐ͕� ŵĂƚĞƌŝĂŝƐ� ƐŝŶƚĠƟĐŽƐ� ĞƚĐ͘�
�ŽŶƐŝĚĞƌĂŶĚŽ�ƋƵĞ�ĞdžŝƐƟƌĆŽ�ϭϬ�ďŝůŚƁĞƐ�ĚĞ�ƉĞƐƐŽĂƐ�ŶŽ�ŶŽƐƐŽ�ƉůĂŶĞƚĂ�Ğŵ�ϮϬϱϬ͕�ƚĞƌĞŵŽƐ�ƋƵĞ�ŐĞƌŝƌ�ƚĂŶƚŽ�
Ž� ŝŵƉĂĐƚŽ� ĂŵďŝĞŶƚĂů� ĚĂ� ƚĞĐŶŽůŽŐŝĂ͕� ƋƵĂŶƚŽ�ƵƐĂƌ� ĞƐƚĂ�ŵĞƐŵĂ� ƚĞĐŶŽůŽŐŝĂ� ƉĂƌĂ� ĂũƵĚĂƌ� Ă� ŐĞƌĞŶĐŝĂƌ� Ž�
ŝŵƉĂĐƚŽ�ĚĂ�ĞƐƉĠĐŝĞ�ŚƵŵĂŶĂ�ŶŽ�ƉůĂŶĞƚĂ͘
�ŝƐƉŽŶşǀĞů�Ğŵ͗�фŚƩƉ͗ͬͬǁǁǁ͘ƐƵƐƚĞŶƫ͘ĐŽŵ͘ďƌх͘��ĐĞƐƐŽ�Ğŵ͗�Ϯϭ�ũƵů͘�ϮϬϭϳ�;ĂĚĂƉƚĂĚŽͿ͘
��ƉĂƌƟƌ�ĚĞƐƐĂƐ�ŝŶĨŽƌŵĂĕƁĞƐ�Ğ�ĐŽŶƐŝĚĞƌĂŶĚŽ�Ž�ĐŽŶĐĞŝƚŽ�ĚĞ�d/�sĞƌĚĞ͕�ĂǀĂůŝĞ�ĂƐ�ĂĮƌŵĂĕƁĞƐ�Ă�ƐĞŐƵŝƌ͘
/͘� hŵ� ĚŽƐ� ƉŝůĂƌĞƐ� ĚĂ� d/� sĞƌĚĞ� Ġ� Ă� ďƵƐĐĂ� ĚĞ� ĐŽŶƐĐŝĞŶƟnjĂĕĆŽ� ĚŽ� ƵƐƵĄƌŝŽ� ŶĂ� ĂĚŽĕĆŽ� ĚĞ� ĂĕƁĞƐ�
ƐƵƐƚĞŶƚĄǀĞŝƐ͕�ƚĂŝƐ�ĐŽŵŽ͗�ƌĞĚƵnjŝƌ�ŝŵƉƌĞƐƐƁĞƐ�ŝŶƷƚĞŝƐ�ĞĐŽŶŽŵŝnjĂŶĚŽ�ƉĂƉĞů�Ğ�ƟŶƚĂͬtoner�Ğ�ĞǀŝƚĂƌ�Ž�
ĞŶǀŝŽ�ĚĞƐŶĞĐĞƐƐĄƌŝŽ�ĚĞ�e-mails�ƌĞĚƵnjŝŶĚŽ�Ž�ŐĂƐƚŽ�ĚĞ�ĞŶĞƌŐŝĂ�ĚŽ�ƐŝƐƚĞŵĂ�Ğ�ĚŽ�ƌĞĐĞƉƚŽƌ͘
//͘� EĂ�ůŝŶŚĂ�ĚĞ�ĞĮĐŝġŶĐŝĂ�ĞŶĞƌŐĠƟĐĂ�ĞƐƚĆŽ�ŽƐ�data centers�ǀĞƌĚĞƐ͕�ŶŽƐ�ƋƵĂŝƐ�Ă�ǀŝƌƚƵĂůŝnjĂĕĆŽ�ĚĞ�ƐĞƌǀŝĚŽƌĞƐ�
ƉŽĚĞ�ƐĞƌ�ƵƟůŝnjĂĚĂ�ƉĂƌĂ�ĨĂnjĞƌ�ĐŽŵ�ƋƵĞ�ƵŵĂ�ƷŶŝĐĂ�ŵĄƋƵŝŶĂ�İƐŝĐĂ͕�ĐŽŶƐŝĚĞƌĂŶĚŽ�ƐƵĂ�ĐĂƉĂĐŝĚĂĚĞ�ĚĞ�
ƉƌŽĐĞƐƐĂŵĞŶƚŽ͕�ĞŵƵůĞ�ĚŝǀĞƌƐĂƐ�ŵĄƋƵŝŶĂƐ͘
///͘� hŵ�ĞƋƵşǀŽĐŽ�ĐŽŵƵŵ�Ġ�ĐŽŶƐŝĚĞƌĂƌ�ĂĕƁĞƐ� ƌĞůĂƟǀĂƐ�ĂŽ� ůŝdžŽ�ĞůĞƚƌƀŶŝĐŽ�ĐŽŵŽ�ĂĕƁĞƐ�ĚĞ�d/�sĞƌĚĞ�Ă�
ƐĞƌĞŵ�ĂĚŽƚĂĚĂƐ�ƉĞůĂ�ŽƌŐĂŶŝnjĂĕĆŽ͕�ƉŽŝƐ�ĞƐƐĂƐ�ƋƵĞƐƚƁĞƐ�ĞƐƚĆŽ�ĨŽƌĂ�ĚĞ�ƐƵĂ�ŐŽǀĞƌŶĂŶĕĂ͘
��ĐŽƌƌĞƚŽ�Ž�ƋƵĞ�ƐĞ�ĂĮƌŵĂ�Ğŵ
A �/͕�ĂƉĞŶĂƐ͘
B �///͕�ĂƉĞŶĂƐ͘
C �/�Ğ�//͕�ĂƉĞŶĂƐ͘
D �//�Ğ�///͕�ĂƉĞŶĂƐ͘
E �/͕�//�Ğ�///͘
�ƌĞĂ�ůŝǀƌĞ
*R40201719*
20 SISTEMAS DE INFORMAÇÃO
QUESTÃO 13
��ŶĂůŝƐĞ�Ă�ĮŐƵƌĂ�Ă�ƐĞŐƵŝƌ͘
Coordenação administrativa e serviços de apoio
Intranet de fluxo de trabalho colaborativo
Gerenciamento de recursos humanos
Intranet de benefícios de funcionários
Desenvolvimento tecnológico
Extranet de desenvolvimento de produtos com parceiros
Obtenção de recursos
Portais de e-commerce para fornecedores
Processos
de apoio
Logística
de entrada
Logística
de saída
Atendimento
ao cliente
Vantagem
competitiva
Gestão do
relacionamento
com o cliente
Marketing
e vendas
Marketing
direcionado
Pontos de
venda e 
processamento
de pedidos
on-line
Operações
Produção
flexível
apoiada por
computador
Armazenamento
automatizado
just-in-time
Processos
de negócio
primários
K͛�Z/�E͕�:͘��͖͘�D�Z�<�^͕�'͘�D͘��ĚŵŝŶŝƐƚƌĂĕĆŽ�ĚĞ�ƐŝƐƚĞŵĂƐ�ĚĞ�ŝŶĨŽƌŵĂĕĆŽ͘�ϭϱ͘�ĞĚ͘�WŽƌƚŽ��ůĞŐƌĞ͗��D',͕�ϮϬϭϮ�;ĂĚĂƉƚĂĚŽͿ͘
��ƉĂƌƟƌ�ĚĂ�ĂŶĄůŝƐĞ�ĚĂ�ĮŐƵƌĂ͕�ĂǀĂůŝĞ�ĂƐ�ĂĮƌŵĂĕƁĞƐ�Ă�ƐĞŐƵŝƌ͘
/͘� ��ĂƉƌĞƐĞŶƚĂĚŽ�Ƶŵ�ĞdžĞŵƉůŽ�ĚĞ�ĐŽŵŽ�Ğ�ŽŶĚĞ�ĂƐ�ƚĞĐŶŽůŽŐŝĂƐ�ĚĂ�ŝŶĨŽƌŵĂĕĆŽ�ƉŽĚĞŵ�ƐĞƌ�ĂƉůŝĐĂĚĂƐ�ŶŽƐ�
ƉƌŽĐĞƐƐŽƐ�ĚĞ�ŶĞŐſĐŝŽƐ�ƉŽƌ�ŵĞŝŽ�ĚĂ�ĞƐƚƌƵƚƵƌĂ�ĚĞ�ĐĂĚĞŝĂ�ĚĞ�ǀĂůŽƌ͘
//͘� ��ƐƵŐĞƌŝĚŽ�ƋƵĞ�Ƶŵ�ŇƵdžŽ�ĚĞ�ƚƌĂďĂůŚŽ�ĐŽůĂďŽƌĂƟǀŽ�ƉĞůĂ�ŝŶƚƌĂŶĞƚ�ƉŽĚĞ�ĂƵŵĞŶƚĂƌ�ĂƐ�ĐŽŵƵŶŝĐĂĕƁĞƐ�
Ğ�ĐŽůĂďŽƌĂĕƁĞƐ�ŶĞĐĞƐƐĄƌŝĂƐ�ă�ƐŝŐŶŝĮĐĂƟǀĂ�ŵĞůŚŽƌŝĂ�ĚĂ�ĐŽŽƌĚĞŶĂĕĆŽ�ĂĚŵŝŶŝƐƚƌĂƟǀĂ�Ğ�ĚŽƐ�ƐĞƌǀŝĕŽƐ�
ĚĞ�ĂƉŽŝŽ͘
///͘� ��ƐƵŐĞƌŝĚŽ�ƋƵĞ�ŽƐ�ƉŽƌƚĂŝƐ�ĚĞ�E-Commerce�ƉŽĚĞŵ�ŵĞůŚŽƌĂƌ�Ă�ĞĐŽŶŽŵŝĂ�ĚĞ�ƌĞĐƵƌƐŽƐ�ĂŽ�ŽĨĞƌĞĐĞƌ�
ŵĞƌĐĂĚŽƐ�on-line�ƉĂƌĂ�ŽƐ�ĨŽƌŶĞĐĞĚŽƌĞƐ͘
/s͘ � �� ĚĞŵŽŶƐƚƌĂĚŽ� ƋƵĞ� Ă� ǀĂŶƚĂŐĞŵ� ĐŽŵƉĞƟƟǀĂ� Ġ� ĂŵƉůŝĂĚĂ� ƋƵĂŶĚŽ� Ă� ĄƌĞĂ� ĚĞ� dĞĐŶŽůŽŐŝĂ� ĚĂ�
/ŶĨŽƌŵĂĕĆŽ�;d/Ϳ�ĞƐƚĄ�ĂůŝŶŚĂĚĂ�ĂŽ�ŶĞŐſĐŝŽ͘
��ĐŽƌƌĞƚŽ�Ž�ƋƵĞ�ƐĞ�ĂĮƌŵĂ�Ğŵ
A �/͕�//�Ğ�///͕�ĂƉĞŶĂƐ͘
B �/͕�//�Ğ�/s͕�ĂƉĞŶĂƐ͘
C /͕�///�Ğ�/s͕�ĂƉĞŶĂƐ͘
D �//͕�///�Ğ�/s͕�ĂƉĞŶĂƐ͘
E �/͕�//͕�///�Ğ�/s͘
�ƌĞĂ�ůŝǀƌĞ
*R40201720*
21SISTEMAS DE INFORMAÇÃO
Yh�^d�K�ϭϰ�
EŽ� ƉĂƐƐĂĚŽ͕� ƌĞŐŝƐƚƌĂƌ� Ğ� ŵŽŶƚĂƌ� ĞƐƚĂơƐƟĐĂƐ� ƐŽďƌĞ� ũŽŐĂĚĂƐ� Ğ� ĂƐƐŽĐŝĄͲůĂƐ� Ă� ǀşĚĞŽƐ� ĐŽŵ� ŵŽŵĞŶƚŽƐ� ĚŽ�
ũŽŐŽ�ŶĆŽ�ĞƌĂ�ƚƌŝǀŝĂů͕�Ž�ƋƵĞ�ĚŝĮĐƵůƚĂǀĂ�Ă�ƚŽŵĂĚĂ�ĚĞ�ĚĞĐŝƐĆŽ�ƉŽƌ�ƵŵĂ�ŽƌŐĂŶŝnjĂĕĆŽ�ĞƐƉŽƌƟǀĂ͘��ƚƵĂůŵĞŶƚĞ͕�
ĞdžŝƐƚĞŵ�ƐŝƐƚĞŵĂƐ�ĚĞ�ŝŶĨŽƌŵĂĕĆŽ�ĐŽŵ�ĐĂƉĂĐŝĚĂĚĞ�ƉĂƌĂ�ĐŽůĞƚĂƌ�ũŽŐĂĚĂƐ͕�ŽƌŐĂŶŝnjĄͲůĂƐ�Ğŵ�ĚĂĚŽƐ�ĞƐƚĂơƐƟĐŽƐ�
Ğ�ƌĞůĂĐŝŽŶĄͲůĂƐ�ăƐ�ŝŵĂŐĞŶƐ�ĚĞ�ũŽŐŽƐ͘�
WŽƌ� ŵĞŝŽ� ĚĞƐƐĞƐ� ƐŝƐƚĞŵĂƐ͕� ĐĂĚĂ� ůĂŶĐĞ� ĚŽƐ� ũŽŐŽƐ� Ġ� ƌĞŐŝƐƚƌĂĚŽ� ĚĞ� ĨŽƌŵĂ� ĚĞƚĂůŚĂĚĂ͕� ĚŝƐƐĞĐĂŶĚŽͲŽƐ� Ğ�
ŵĂƌĐĂŶĚŽͲŽƐ�ĐŽŵ�Ž�ƵƐŽ�ĚĞ�ĐĞŶƚĞŶĂƐ�ĚĞ�ĚĞƐĐƌŝƚŽƌĞƐ�Ğ�ĂƐƐŽĐŝĂŶĚŽͲŽƐ�Ă�ǀşĚĞŽƐ�Ğŵ�ĂůƚĂ�ƌĞƐŽůƵĕĆŽ͘��ƐƐŝŵ͕�
ƚƌĞŝŶĂĚŽƌĞƐ�ƉŽĚĞŵ�ƵƟůŝnjĂƌ�Ž�ƐŝƐƚĞŵĂ�ƉĂƌĂ͕�Ğŵ�ƐĞŐƵŶĚŽƐ͕�ĂĐĞƐƐĂƌ�ŵŽŵĞŶƚŽƐ�ĚĞ�ŝŶƚĞƌĞƐƐĞ�Ğ�ĂǀĂůŝĂƌ�ĨŽƌĕĂƐ�
Ğ�ĚĞďŝůŝĚĂĚĞƐ�ĚĞ�ũŽŐĂĚŽƌĞƐ͖�ũŽŐĂĚŽƌĞƐ�ƉŽĚĞŵ�ĂŶĂůŝƐĂƌ�ƐƵĂƐ�ũŽŐĂĚĂƐ�Ğ�ƐĞ�ƉƌĞƉĂƌĂƌ�ƉĂƌĂ�ŽƐ�ƉƌſdžŝŵŽƐ�ũŽŐŽƐ͖�
ƚŽƌĐĞĚŽƌĞƐ͕�ΗŽůŚĞŝƌŽƐΗ�Ğ�ƉĂƚƌŽĐŝŶĂĚŽƌĞƐ�ƉŽĚĞŵ�ĂĐĞƐƐĂƌ�ĞƐƚĂơƐƟĐĂƐ�Ğ�ũŽŐĂĚĂƐ͘�WŽƌƚĂŶƚŽ͕�Ġ�ƉŽƐƐşǀĞů�ĐƌŝĂƌ�
ƵŵĂ�ƌĞĚĞ�ĚĞ�ƚŽŵĂĚĂ�ĚĞ�ĚĞĐŝƐƁĞƐ͕�ƌĞůĂĐŝŽŶĂŵĞŶƚŽƐ�Ğ�ǀĂůŽƌĞƐ�ĚĞ�ŶĞŐſĐŝŽ͘
>�h�KE͕�<͘��͖͘�>�h�KE͕�:͘�W͘ �DĂŶĂŐĞŵĞŶƚ�ŝŶĨŽƌŵĂƟŽŶ�ƐLJƐƚĞŵƐ͘�ϭϭ͘��Ě͘�EĞǁ�:ĞƌƐĞLJ͗�WĞĂƌƐŽŶ͕�ϮϬϭϬ�;ĂĚĂƉƚĂĚŽͿ͘
�ŵ�ƌĞůĂĕĆŽ�ĂŽ�ĐĞŶĄƌŝŽ�ĚĞƐĐƌŝƚŽ͕�ĂǀĂůŝĞ�ĂƐ�ĂĮƌŵĂĕƁĞƐ�Ă�ƐĞŐƵŝƌ͘
/͘� K�ĂůƚŽ�ĐƵƐƚŽ�ĚŽƐ� ũŽŐĂĚŽƌĞƐ͕�Ă�ĂůƚĂ�ƉƌĞƐƐĆŽ�ĐŽŵƉĞƟƟǀĂ�Ğ�Ă�ďĂŝdžĂ�ƋƵĂůŝĚĂĚĞ�ĞƐƚĂơƐƟĐĂ�ĚŽƐ� ũŽŐŽƐ�
ƐĆŽ�ƉƌŽďůĞŵĂƐ�ŽƵ�ĚĞƐĂĮŽƐ�ƐƵƉĞƌĂĚŽƐ�ƉŽƌ�ƵŵĂ�ŽƌŐĂŶŝnjĂĕĆŽ�ĞƐƉŽƌƟǀĂ�ƋƵĞ�ƵƟůŝnjĂ�Ƶŵ�ƐŝƐƚĞŵĂ�ĚĞ�
ŝŶĨŽƌŵĂĕĆŽ͘
//͘� K� ĚĞƐĞŶǀŽůǀŝŵĞŶƚŽ� ĚĞ� ĞƐƚƌĂƚĠŐŝĂ� ƉĂƌĂ� Ž� ƟŵĞ͕� Ž� ƚƌĞŝŶĂŵĞŶƚŽ� Ğ� Ă� ĂǀĂůŝĂĕĆŽ� ĚĞ� ũŽŐĂĚŽƌĞƐ͕� ƐĆŽ�
ĨƵŶĕƁĞƐ�ŐĞƌĞŶĐŝĂŝƐ�ĚĞ�ƵŵĂ�ŽƌŐĂŶŝnjĂĕĆŽ�ĞƐƉŽƌƟǀĂ�ĂƉŽŝĂĚĂƐ�ƉŽƌ�Ƶŵ�ƐŝƐƚĞŵĂ�ĚĞ�ŝŶĨŽƌŵĂĕĆŽ͘
///͘� ^ĆŽ�ĨƵŶĐŝŽŶĂůŝĚĂĚĞƐ�ĚĞ�Ƶŵ�ƐŝƐƚĞŵĂ�ĚĞ� ŝŶĨŽƌŵĂĕĆŽ�ƉĂƌĂ�ƵŵĂ�ŽƌŐĂŶŝnjĂĕĆŽ�ĞƐƉŽƌƟǀĂ͗�ŐĞƌĂĕĆŽ�ĚĞ�
ƌĞůĂƚſƌŝŽƐ� ĚĞ� ĂŶĄůŝƐĞ� ĚŽ� ĚĞƐĞŵƉĞŶŚŽ� ĚĞ� ũŽŐĂĚŽƌĞƐ� Ğ� ƌĞůĂƚſƌŝŽƐ� ĚĞ� ĂŶĄůŝƐĞ� ĚŽ� ĚĞƐĞŵƉĞŶŚŽ� ĚĞ�
ĞƋƵŝƉĞƐ͘
/s͘ � K�ĂƵŵĞŶƚŽ�ĚŽ�ĚĞƐĞŵƉĞŶŚŽ�Ğ�ĚĂ�ƌĞĐĞŝƚĂ�ĚŽƐ�ƟŵĞƐ�ƐĆŽ�ŽďũĞƟǀŽƐ�ĚĞ�ŶĞŐſĐŝŽ�ŝŵƉĂĐƚĂĚŽƐ�ĐŽŵ�Ă�
ƵƟůŝnjĂĕĆŽ�ĚĞ�Ƶŵ�ƐŝƐƚĞŵĂ�ĚĞ�ŝŶĨŽƌŵĂĕĆŽ�ƉŽƌ�ƵŵĂ�ŽƌŐĂŶŝnjĂĕĆŽ�ĞƐƉŽƌƟǀĂ͘
��ĐŽƌƌĞƚŽ�Ž�ƋƵĞ�ƐĞ�ĂĮƌŵĂ�Ğŵ
A �/͕�ĂƉĞŶĂƐ͘
B �/�Ğ�///͕�ĂƉĞŶĂƐ͘
C �//�Ğ�/s͕�ĂƉĞŶĂƐ͘
D �//͕�///�Ğ�/s͕�ĂƉĞŶĂƐ͘
E �/͕�//͕�///�Ğ�/s͘
�ƌĞĂ�ůŝǀƌĞ
*R40201721*
22 SISTEMAS DE INFORMAÇÃO
Yh�^d�K�ϭϱ�
KƐ� ƐŝƐƚĞŵĂƐ� ĚĞ� ŝŶĨŽƌŵĂĕĆŽ� ĂŵƉůŝĂƌĂŵ� ƐƵĂ�
ƉĞƌƐƉĞĐƟǀĂ� ĚĞ� ĂƚƵĂĕĆŽ� ĚŽ� ƐŝŵƉůĞƐ� ƵƐŽ� ĚŽ�
ĐŽŵƉƵƚĂĚŽƌ� ĐŽŵŽ� ĨĞƌƌĂŵĞŶƚĂ� ƉĂƌĂ� Ă� ƌĄƉŝĚĂ�
ĞdžĞĐƵĕĆŽ� ĚĞ� ƚĂƌĞĨĂƐ� ƌŽƟŶĞŝƌĂƐ� ĂƚĠ� Ž� ĐĂŵƉŽ� ĚŽƐ�
ŶĞŐſĐŝŽƐ͘�dĂů�ĨĂƚŽ͕�ĂůŝĂĚŽ�ăƐ�ƉŽƐƐŝďŝůŝĚĂĚĞƐ�ƉƌŽǀŝĚĂƐ�
ƉĞůĂƐ� dĞĐŶŽůŽŐŝĂƐ� ĚĂ� /ŶĨŽƌŵĂĕĆŽ� Ğ� �ŽŵƵŶŝĐĂĕĆŽ�
;d/�Ϳ� Ğ� ƉĞůŽƐ� ĂǀĂŶĕŽƐ� ĞƐƉĞĐşĮĐŽƐ� Ğŵ� ŚĂƌĚǁĂƌĞ͕�
ƐŽŌǁĂƌĞ͕� ŶƵǀĞŵ͕� ĐŽŶĞĐƟǀŝĚĂĚĞ� Ğ� ƌĞĚĞƐ� ƐŽĐŝĂŝƐ͕�
ĂŵƉůŝŽƵ�ĂƐ�ĞdžŝŐġŶĐŝĂƐ�Ğŵ�ƌĞůĂĕĆŽ�ĂŽƐ�ƐŝƐƚĞŵĂƐ͘
�ŽŵŽ� ĨŽƌŵĂ� ĚĞ� ĐŽŶƚƌŝďƵŝƌ� ƉĂƌĂ� Ž� ƉƌŽĐĞƐƐŽ� ĚĞ�
ĚĞƐĞŶǀŽůǀŝŵĞŶƚŽ� Ğ� ŝŵƉůĂŶƚĂĕĆŽ �͕ ƐƵƌŐŝƵ� Ă� ĂďŽƌĚĂŐĞŵ�
ĚĂ� �ƌƋƵŝƚĞƚƵƌĂ� ĚĞ� ^ŝƐƚĞŵĂƐ� ĚĞ� /ŶĨŽƌŵĂĕĆŽ� ;�^/Ϳ͘�
/ŶŝĐŝĂůŵĞŶƚĞ� ƚƌĂƚĂĚĂ� ĐŽŵŽ� ĂƌƋƵŝƚĞƚƵƌĂ� ĚĞ� ĚĂĚŽƐ͕�
Ă� �^/� ĂĐŽŵƉĂŶŚŽƵ� Ă� ĞǀŽůƵĕĆŽ� ĚŽƐ� ƐŝƐƚĞŵĂƐ�
ĚĞ� ŝŶĨŽƌŵĂĕĆŽ� Ğ� ŝŶĐŽƌƉŽƌŽƵ� ƵŵĂ� ǀŝƐĆŽ� ŵĂŝƐ�
ĂďƌĂŶŐĞŶƚĞ͕� ĐŽŵ� Ă� ŝŶĐůƵƐĆŽ� ĚĂƐ� ƉĞƌƐƉĞĐƟǀĂƐ� ĚĞ�
ŶĞŐſĐŝŽ͕�ĚĂ�ǀŝƐĆŽ�ŽƌŐĂŶŝnjĂĐŝŽŶĂů͕�ĚĂ�ĞǀŽůƵĕĆŽ�ĚĂƐ�
d/��Ğ�ĚŽƐ�ƵƐƵĄƌŝŽƐ͘
d�/d͕ �d͘ �&͘ ��͖͘�W��,��K͕�Z͘��͘�^͖͘���Z�h͕��͘�&͘ ��ƌƋƵŝƚĞƚƵƌĂ�ĚĞ�ƐŝƐƚĞŵĂƐ�
ĚĞ�ŝŶĨŽƌŵĂĕĆŽ͗�ĂŶĄůŝƐĞ�ĐŽŵƉĂƌĂƟǀĂ�ĚĞ�ŵŽĚĞůŽƐ͘��WƌŽĚƵĕĆŽ͕��
ZŝŽ�ĚĞ�:ĂŶĞŝƌŽ͕�ǀ͘ �ϵ͕�Ŷ͘�ϭ�Ɖ͘�ϱϱͲϲϰ͕�ϭϵϵϵ�;ĂĚĂƉƚĂĚŽͿ͘
�ŽŶƐŝĚĞƌĂŶĚŽ� ĞƐƐĞ� ĐĞŶĄƌŝŽ͕� ĂǀĂůŝĞ� ĂƐ� ĂƐƐĞƌĕƁĞƐ� Ă�
ƐĞŐƵŝƌ�Ğ�Ă�ƌĞůĂĕĆŽ�ƉƌŽƉŽƐƚĂ�ĞŶƚƌĞ�ĞůĂƐ͘
/͘� �� ĂďŽƌĚĂŐĞŵ� �^/� ĞƐƚĂďĞůĞĐĞ� Ƶŵ�
ŵĂƉĞĂŵĞŶƚŽ�ĚĂ�ŽƌŐĂŶŝnjĂĕĆŽ�ƋƵĞ�ĐŽŶƐŝĚĞƌĂ�
ŽƐ�ĞůĞŵĞŶƚŽƐ�ĞŶǀŽůǀŝĚŽƐ�ĐŽŵ�Ž�ƉƌŽĐĞƐƐŽ�ĚĞ�
ĚĞƐĞŶǀŽůǀŝŵĞŶƚŽͬŝŵƉůĂŶƚĂĕĆŽ� ĚĞ� ƐŝƐƚĞŵĂƐ�
ĚĞ�ŝŶĨŽƌŵĂĕĆŽ͘
WKZYh�
//͘� K� ŽďũĞƟǀŽ� ĚĂ� �^/� Ġ� ŝŶƚĞƌͲƌĞůĂĐŝŽŶĂƌ�
ĚĂĚŽƐ͕� ĚŝƐƉŽŶŝďŝůŝnjĂƌ� ŚĂƌĚǁĂƌĞ͕� ƐŽŌǁĂƌĞ
Ğ� ƌĞĐƵƌƐŽƐ�ĚĞ� ƌĞĚĞƐ͕� ƉĂƌĂ� ƉƌŽĐĞƐƐĂƌ�
ƚƌĂŶƐĂĕƁĞƐ͕�ƉƌŽĚƵnjŝƌ�ŝŶĨŽƌŵĂĕĆŽ�Ğ�ƐƵƉŽƌƚĂƌ�
ƵŵĂ�ǀĂƌŝĞĚĂĚĞ�ĚĞ�ĚŽŵşŶŝŽƐ�ĚĞ�ĂƉůŝĐĂĕĆŽ͘
�� ƌĞƐƉĞŝƚŽ� ĚĞƐƐĂƐ� ĂƐƐĞƌĕƁĞƐ͕� ĂƐƐŝŶĂůĞ� Ă� ŽƉĕĆŽ�
ĐŽƌƌĞƚĂ͘
A ��Ɛ�ĂƐƐĞƌĕƁĞƐ�/�Ğ�//�ƐĆŽ�ƉƌŽƉŽƐŝĕƁĞƐ�ǀĞƌĚĂĚĞŝƌĂƐ͕�
Ğ�Ă�//�Ġ�ƵŵĂ�ũƵƐƟĮĐĂƟǀĂ�ĐŽƌƌĞƚĂ�ĚĞ�/͘
B ��Ɛ�ĂƐƐĞƌĕƁĞƐ�/�Ğ�//�ƐĆŽ�ƉƌŽƉŽƐŝĕƁĞƐ�ǀĞƌĚĂĚĞŝƌĂƐ͕�
ŵĂƐ�Ă�//�ŶĆŽ�Ġ�ƵŵĂ�ũƵƐƟĮĐĂƟǀĂ�ĐŽƌƌĞƚĂ�ĚĞ�/͘
C ����ĂƐƐĞƌĕĆŽ�/�Ġ�ƵŵĂ�ƉƌŽƉŽƐŝĕĆŽ�ǀĞƌĚĂĚĞŝƌĂ͕�Ğ�Ă�//�
Ġ�ƵŵĂ�ƉƌŽƉŽƐŝĕĆŽ�ĨĂůƐĂ͘
D ���ĂƐƐĞƌĕĆŽ�/�Ġ�ƵŵĂ�ƉƌŽƉŽƐŝĕĆŽ�ĨĂůƐĂ͕�Ğ�Ă�//�Ġ�ƵŵĂ�
ƉƌŽƉŽƐŝĕĆŽ�ǀĞƌĚĂĚĞŝƌĂ͘
E ��Ɛ�ĂƐƐĞƌĕƁĞƐ�/�Ğ�//�ƐĆŽ�ƉƌŽƉŽƐŝĕƁĞƐ�ĨĂůƐĂƐ͘
QUESTÃO 16
K� ƉƌŽĐĞƐƐŽ� ĚĞ� design� ĚĞ� ŝŶƚĞƌĂĕĆŽ� ƉŽƐƐƵŝ� ƋƵĂƚƌŽ�
ĂƟǀŝĚĂĚĞƐ� ďĄƐŝĐĂƐ͗� ŝĚĞŶƟĮĐĂƌ� ĂƐ� ŶĞĐĞƐƐŝĚĂĚĞƐ�
Ğ� ĞƐƚĂďĞůĞĐĞƌ� ƌĞƋƵŝƐŝƚŽƐ͕� ĚĞƐĞŶǀŽůǀĞƌ� designs
ĂůƚĞƌŶĂƟǀŽƐ� ƋƵĞ� ƉƌĞĞŶĐŚĂŵ� ĞƐƚĞƐ� ƌĞƋƵŝƐŝƚŽƐ͕�
ĐŽŶƐƚƌƵŝƌ� ǀĞƌƐƁĞƐ� ŝŶƚĞƌĂƟǀĂƐ� ĚŽƐ� designs e 
ĂǀĂůŝĂĕĆŽ͘
EĞƐƐĞ�ĐŽŶƚĞdžƚŽ͕�ĂǀĂůŝĞ�ĂƐ�ĂĮƌŵĂĕƁĞƐ�Ă�ƐĞŐƵŝƌ͘
/͘� K� ƉƌŽĐĞƐƐŽ� ĚĞ� design� ĚĞ� ŝŶƚĞƌĂĕĆŽ� Ġ�
ĐŽŵƉůĞŵĞŶƚĂƌ�ĂŽƐ�ŵŽĚĞůŽƐ�ĚĞ�ĐŝĐůŽ�ĚĞ�ǀŝĚĂ�
ĚĞ�ĚĞƐĞŶǀŽůǀŝŵĞŶƚŽ�ĚĞ�ƐŽŌǁĂƌĞ.
//͘� �� ƉĂƌƟĐŝƉĂĕĆŽ� ĚŽ� ƵƐƵĄƌŝŽ� ĚŽ� ƐŝƐƚĞŵĂ� ŶŽ�
ƉƌŽĐĞƐƐŽ�ĚĞ�design�ĚĞ� ŝŶƚĞƌĂĕĆŽ�Ġ�ĚŝƐƉĞŶƐĄǀĞů͕ �
ƵŵĂ�ǀĞnj�ƋƵĞ�ŽƐ�ĚĞƐĞŶǀŽůǀĞĚŽƌĞƐ�ĐŽŶŚĞĐĞŵ�
ƚŽĚĂƐ�ĂƐ�ƌĞŐƌĂƐ�ƌĞĨĞƌĞŶƚĞƐ�ĂŽ�ǁĞď�ĚĞƐŝŐŶ.
///͘� �� ŽďƐĞƌǀĂĕĆŽ� ĚĞ� designs� ĚĞ� ŝŶƚĞƌĂĕĆŽ�
ĚĞƐĞŶǀŽůǀŝĚŽƐ� ƉŽƌ� ŽƵƚƌŽƐ� ƉƌŽĮƐƐŝŽŶĂŝƐ�
ŵŽƟǀĂ� ŽƐ� designers� ƉĂƌĂ� ƐŽůƵĕƁĞƐ�
ĂůƚĞƌŶĂƟǀĂƐ͘
/s͘ � ��ƉƌŽƚŽƟƉĂĕĆŽ�Ġ�ƵŵĂ�ƚĠĐŶŝĐĂ�ƉĂƌĂ�ĨĂĐŝůŝƚĂƌ�
o feedback� ĚŽ� ƵƐƵĄƌŝŽ� ŶĂƐ� ĞƚĂƉĂƐ� ĚŽ�
ƉƌŽĐĞƐƐŽ�ĚĞ�design�ĚĞ�ŝŶƚĞƌĂĕĆŽ͘
��ĐŽƌƌĞƚŽ�ĂƉĞŶĂƐ�Ž�ƋƵĞ�ĂĮƌŵĂ�Ğŵ
A �/͘
B �//�Ğ�/s͘
C �/͕�//�Ğ�///͘
D �/͕�///�Ğ�/s͘
E //͕�///�Ğ�/s͘
�ƌĞĂ�ůŝǀƌĞ
*R40201722*
ϮϯSISTEMAS DE INFORMAÇÃO
QUESTÃO 17
hŵĂ�ĞƋƵŝƉĞ�ĚĞ�ƉƌŽũĞƚŽ�ĚĞƐĞŶǀŽůǀĞƵ�Ƶŵ�ĂƉůŝĐĂƟǀŽ�mobile�ƉĂƌĂ�Ă�ŐĞƐƚĆŽ�ĚĞ�ĨƌŽƚĂƐ�ĚĞ�ĐĂŵŝŶŚƁĞƐ�ĞŶƚƌĞ�ŽƐ�
ŵĞƐĞƐ�ĚĞ�ũĂŶĞŝƌŽ�Ğ�ũƵŶŚŽ�ĚĞ�ϮϬϭϳ͘�K�ƉƌŽũĞƚŽ�ƐĞŐƵŝƵ�Ƶŵ�ƉƌŽĐĞƐƐŽ�ďĂƐĞĂĚŽ�ŶŽ�ŵŽĚĞůŽ�ĚĞ�ĐŝĐůŽ�ĚĞ�ǀŝĚĂ�ĚĞ�
ĚĞƐĞŶǀŽůǀŝŵĞŶƚŽ�Ğŵ�ĐĂƐĐĂƚĂ͕�ĐŽŵ�ĂƟǀŝĚĂĚĞƐ�ƌĞĂůŝnjĂĚĂƐ�ƐĞƋƵĞŶĐŝĂůŵĞŶƚĞ�Ğ�ƐĞŵ�ƐŽďƌĞƉŽƐŝĕĆŽ͘
�Ž�ĮŶĂů�ĚŽ�ƉƌŽũĞƚŽ͕�Ă�ĞƋƵŝƉĞ�ƉƌĞĐŝƐŽƵ�ƚƌĂƚĂƌ�ƵŵĂ�ŐƌĂŶĚĞ�ƋƵĂŶƟĚĂĚĞ�ĚĞ�ĚĞĨĞŝƚŽƐ�ĞŶĐŽŶƚƌĂĚŽƐ�ŶŽ�ĂƉůŝĐĂƟǀŽ�
Ğŵ�Ƶŵ�ĐƵƌƚŽ�ĞƐƉĂĕŽ�ĚĞ�ƚĞŵƉŽ͘��ŽŵŽ�ŵŽƐƚƌĂ�Ž�ŐƌĄĮĐŽ�Ă�ƐĞŐƵŝƌ͕ �Ă�ŵĂŝŽƌ�ƉĂƌƚĞ�ĚŽƐ�ĚĞĨĞŝƚŽƐ�ĨŽŝ�ŝĚĞŶƟĮĐĂĚĂ�
ĂŽ�ĮŶĂů�ĚŽ�ƉƌŽũĞƚŽ͕�Ž�ƋƵĞ�ĞůĞǀŽƵ�Ž�ƌŝƐĐŽ�ĚĞ�ƐĞ�ĞŶƚƌĞŐĂƌ�Ž�ĂƉůŝĐĂƟǀŽ�ĐŽŵ�ŵƵŝƚŽƐ�ĚĞĨĞŝƚŽƐ�ĂŽ�ĐůŝĞŶƚĞ͘
Frequência mensal de defeitos do aplicativo desenvolvido no projeto
Q
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id
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e 
de
 d
ef
ei
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id
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20
15
10
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0
1 2 3
Mês
4 5 6
�ŝĂŶƚĞ�ĚĞƐƐĞ�ĐĞŶĄƌŝŽ͕�Ă�ĞƋƵŝƉĞ�ĚŽ�ƉƌŽũĞƚŽ�ĚĞĐŝĚŝƵ�ƋƵĞ͕�Ğŵ�ŶŽǀŽƐ�ƉƌŽũĞƚŽƐ͕�ƌĞĂůŝnjĂƌŝĂ�ĂĕƁĞƐ�ƋƵĞ�ƉƵĚĞƐƐĞŵ�
ĚŝƐƚƌŝďƵŝƌ�Ž�ĞƐĨŽƌĕŽ�ĚĞ�ƚƌĂƚĂŵĞŶƚŽ�ĚĞ�ĚĞĨĞŝƚŽƐ�ĂŽ� ůŽŶŐŽ�ĚŽƐ�ŵĞƐĞƐ͕�ĚŝŵŝŶƵŝŶĚŽ�Ž�ƌŝƐĐŽ�ĚĞ�ĂŝŶĚĂ�ŚĂǀĞƌ�
ŵƵŝƚŽƐ�ĚĞĨĞŝƚŽƐ�ŶĆŽ�ƚƌĂƚĂĚŽƐ�ŶŽ�ŵŽŵĞŶƚŽ�ƉƌſdžŝŵŽ�ă�ĞŶƚƌĞŐĂ�ĚŽ�ƉƌŽĚƵƚŽ͘�
�ŽŶƐŝĚĞƌĂŶĚŽ�Ă�ƐŝƚƵĂĕĆŽ͕�Ž�ŐƌĄĮĐŽ�ĂƉƌĞƐĞŶƚĂĚŽ�Ğ�Ž�ŵŽĚĞůŽ�ĚĞ�ĐŝĐůŽ�ĚĞ�ǀŝĚĂ�ĚĞ�ĚĞƐĞŶǀŽůǀŝŵĞŶƚŽ�ƵƟůŝnjĂĚŽ�
ŶŽ�ƉƌŽũĞƚŽ�;ĐĂƐĐĂƚĂͿ͕�ĂƐƐŝŶĂůĞ�Ă�ŽƉĕĆŽ�ƋƵĞ�ĚĞƐĐƌĞǀĞ�ƵŵĂ�ĂĕĆŽ�ĐĂƉĂnj�ĚĞ�ƉƌŽĚƵnjŝƌ�Ž�ƌĞƐƵůƚĂĚŽ�ĞƐƉĞƌĂĚŽ�
ƉĞůĂ�ĞƋƵŝƉĞ͘
A �ZĞĂůŝnjĂƌ�ƚĞƐƚĞƐ�ĂƐƐŝŵ�ƋƵĞ�Ž�ĂƉůŝĐĂƟǀŽ�ĞƐƟǀĞƌ�ƉƌŽŶƚŽ�ƉĂƌĂ�ƵƐŽ͘
B ��ƉůŝĐĂƌ�ƚĠĐŶŝĐĂƐ�ĚĞ�ǀĞƌŝĮĐĂĕĆŽ�Ğ�ǀĂůŝĚĂĕĆŽ�ĚĞƐĚĞ�Ž�ŝŶşĐŝŽ�ĚŽ�ƉƌŽũĞƚŽ͘
C �DĂƉĞĂƌ�Ğ�ĚŽĐƵŵĞŶƚĂƌ�Ž�ƉƌŽĐĞƐƐŽ�ĚĞ�ĚĞƐĞŶǀŽůǀŝŵĞŶƚŽ�ƵƟůŝnjĂĚŽ�Ğ�ĐŽŵƵŶŝĐĄͲůŽ�ă�ĞƋƵŝƉĞ͘
D ��ůŝĐŝƚĂƌ�Ğ�ĚŽĐƵŵĞŶƚĂƌ�ŽƐ�ƌĞƋƵŝƐŝƚŽƐ�ĨƵŶĐŝŽŶĂŝƐ�Ğ�ŶĆŽ�ĨƵŶĐŝŽŶĂŝƐ�ĚŽ�ƉƌŽĚƵƚŽ�ůŽŐŽ�ŶŽ�ŝŶşĐŝŽ�ĚŽ�ƉƌŽũĞƚŽ͘
E �ZĞŐŝƐƚƌĂƌ͕ �ĞǀŝĚĞŶĐŝĂƌ�Ğ�ĐŽŵƵŶŝĐĂƌ�ŝŵĞĚŝĂƚĂŵĞŶƚĞ�ŽƐ�ĚĞĨĞŝƚŽƐ�ĞŶĐŽŶƚƌĂĚŽƐ�ĂŽƐ�ĚĞŵĂŝƐ�ŵĞŵďƌŽƐ�ĚĂ�ĞƋƵŝƉĞ.
*R40201723*
24 SISTEMAS DE INFORMAÇÃO
QUESTÃO 18
hŵĂ�ĞŵƉƌĞƐĂ�ŝŶŝĐŝŽƵ�Ƶŵ�ƉƌŽũĞƚŽ�ƉĂƌĂ�ŝŵƉůĂŶƚĂĕĆŽ�
ĚĞ�Ƶŵ��ZW� ;Enterprise Resource PlanningͿ͕� ĐŽŵ�Ž�
ŽďũĞƟǀŽ�ĚĞ�ĂƵŵĞŶƚĂƌ�Ă�ƉƌŽĚƵƟǀŝĚĂĚĞ�Ğ�ĞůĞǀĂƌ�ƐĞƵ�
ƉĂƚĂŵĂƌ� ƚĞĐŶŽůſŐŝĐŽ͘�K� ƐŝƐƚĞŵĂ� ƋƵĞ� ĞƌĂ� ƵƟůŝnjĂĚŽ�
ĂŶƚĞƌŝŽƌŵĞŶƚĞ� ĨŽŝ� ĚĞƐĞŶǀŽůǀŝĚŽ� ƉĞůĂ� ƉƌſƉƌŝĂ�
ĞŵƉƌĞƐĂ� Ğ� ŶĆŽ� ŵĂŝƐ� ĂƚĞŶĚŝĂ� ăƐ� ŶĞĐĞƐƐŝĚĂĚĞƐ�
ŽƉĞƌĂĐŝŽŶĂŝƐ͘� �� ĞŵƉƌĞƐĂ� ŽƉƚŽƵ� ƉŽƌ� ŝŵƉůĂŶƚĂƌ�
Ƶŵ� ŵſĚƵůŽ� tD^� ;Warehouse Management 
SystemͿ͕� ƋƵĞ� ƐĞ� ŽĐƵƉĂ� ĚĞ� ƚĂƌĞĨĂƐ� ƌĞůĂĐŝŽŶĂĚĂƐ�
ĂŽ� ŐĞƌĞŶĐŝĂŵĞŶƚŽ� ĚĂƐ� ŽƉĞƌĂĕƁĞƐ� ĚĞ� ĞƐƚŽƋƵĞƐ͘�
K� ŵſĚƵůŽ� ĨŽŝ� ƉĂƌĂŵĞƚƌŝnjĂĚŽ� Ğ� ĐƵƐƚŽŵŝnjĂĚŽ� ĚĞ�
ĂĐŽƌĚŽ�ĐŽŵ�ĂƐ�ŶĞĐĞƐƐŝĚĂĚĞƐ� ŝĚĞŶƟĮĐĂĚĂƐ�ŶĂ� ĨĂƐĞ�
ĚĞ�ƉůĂŶĞũĂŵĞŶƚŽ�ĚŽ�ƉƌŽũĞƚŽ�ĚĞ�ŝŵƉůĂŶƚĂĕĆŽ͘
��ƉĂƌƟƌ�ĚŽ�ĐĂƐŽ�ĂƉƌĞƐĞŶƚĂĚŽ͕�ĂǀĂůŝĞ�ĂƐ�ĂƐƐĞƌĕƁĞƐ�Ă�
ƐĞŐƵŝƌ�Ğ�Ă�ƌĞůĂĕĆŽ�ƉƌŽƉŽƐƚĂ�ĞŶƚƌĞ�ĞůĂƐ͘
/͘� �ƵƐƚŽŵŝnjĂĕĆŽ� Ġ� Ă� ŵŽĚŝĮĐĂĕĆŽ� ĚĞ� Ƶŵ�
ƐŝƐƚĞŵĂ� �ZW� ƉĂƌĂ� ƋƵĞ� ĞůĞ� ƉŽƐƐĂ� ĂĚĂƉƚĂƌͲƐĞ�
Ă� ĚĞƚĞƌŵŝŶĂĚĂ� ƐŝƚƵĂĕĆŽ� ĞŵƉƌĞƐĂƌŝĂů� ƋƵĞ�
ŶĆŽ�ƉŽĚĞ�ƐĞƌ� ƌĞƉƌŽĚƵnjŝĚĂ�ƉŽƌ�ƉĂƌąŵĞƚƌŽƐ�
ƉƌĞĞdžŝƐƚĞŶƚĞƐ͘
WKZYh�
//͘� �� ƉĂƌĂŵĞƚƌŝnjĂĕĆŽ� Ġ� Ž� ƉƌŽĐĞƐƐŽ� ĚĞ�
ĚĞƚĞƌŵŝŶĂĕĆŽ� ĚŽ� ĐŽŵƉŽƌƚĂŵĞŶƚŽ� ĚĞ� Ƶŵ�
ƐŝƐƚĞŵĂ� �ZW� ƉŽƌ� ŵĞŝŽ� ĚĂ� ĚĞĮŶŝĕĆŽ� ĚŽƐ�
ǀĂůŽƌĞƐ�ĚĞ�ƉĂƌąŵĞƚƌŽƐ�ĚŝƐƉŽŶŝďŝůŝnjĂĚŽƐ�ƉŽƌ�
ĞůĞ͕�ƋƵĞ�ƐĆŽ�ǀĂƌŝĄǀĞŝƐ�ŝŶƚĞƌŶĂƐ͘
�� ƌĞƐƉĞŝƚŽ� ĚĞƐƐĂƐ� ĂƐƐĞƌĕƁĞƐ͕� ĂƐƐŝŶĂůĞ� Ă� ŽƉĕĆŽ�
ĐŽƌƌĞƚĂ͘
A ��Ɛ�ĂƐƐĞƌĕƁĞƐ�/�Ğ�//�ƐĆŽ�ƉƌŽƉŽƐŝĕƁĞƐ�ǀĞƌĚĂĚĞŝƌĂƐ�Ğ�
Ă�//�Ġ�ƵŵĂ�ũƵƐƟĮĐĂƟǀĂ�ĐŽƌƌĞƚĂ�ĚĂ�/͘
B ��Ɛ�ĂƐƐĞƌĕƁĞƐ�/�Ğ�//�ƐĆŽ�ƉƌŽƉŽƐŝĕƁĞƐ�ǀĞƌĚĂĚĞŝƌĂƐ͕�
ŵĂƐ�Ă�//�ŶĆŽ�Ġ�ƵŵĂ�ũƵƐƟĮĐĂƟǀĂ�ĐŽƌƌĞƚĂ�ĚĂ�/͘
C ���ĂƐƐĞƌĕĆŽ�/�Ġ�ƵŵĂ�ƉƌŽƉŽƐŝĕĆŽ�ǀĞƌĚĂĚĞŝƌĂ͕�Ğ�Ă�//�
Ġ�ƵŵĂ�ƉƌŽƉŽƐŝĕĆŽ�ĨĂůƐĂ͘
D ���ĂƐƐĞƌĕĆŽ�/�Ġ�ƵŵĂ�ƉƌŽƉŽƐŝĕĆŽ�ĨĂůƐĂ͕�Ğ�Ă�//�Ġ�ƵŵĂ�
ƉƌŽƉŽƐŝĕĆŽ�ǀĞƌĚĂĚĞŝƌĂ͘
E ��Ɛ�ĂƐƐĞƌĕƁĞƐ�/�Ğ�//�ƐĆŽ�ƉƌŽƉŽƐŝĕƁĞƐ�ĨĂůƐĂƐ͘
QUESTÃO 19
�� ƚĞŽƌŝĂ� ĚŽƐ� ŐƌĂĨŽƐ� ĞƐƚƵĚĂ� ĂƐ� ƌĞůĂĕƁĞƐ� ĞŶƚƌĞ�
ĞůĞŵĞŶƚŽƐ� Ğŵ� Ƶŵ� ĚĞƚĞƌŵŝŶĂĚŽ� ĐŽŶũƵŶƚŽ͘�
hŵ�ŐƌĂĨŽ�G ;V͕ EͿ�Ġ�ĚĞƚĞƌŵŝŶĂĚŽ�ƉŽƌ�Ƶŵ�ĐŽŶũƵŶƚŽ�
ŶĆŽ�ǀĂnjŝŽ�ĚĞ�ǀĠƌƟĐĞƐ�;VͿ�Ğ�Ƶŵ�ƐƵďĐŽŶũƵŶƚŽ�ĚĞ�ƉĂƌĞƐ�
ĚĞ�ǀĠƌƟĐĞƐ�ŶĆŽ�ŽƌĚĞŶĂĚŽƐ͕�ĐŚĂŵĂĚŽƐ�ĂƌĞƐƚĂƐ�;EͿ͘�
�� ĮŐƵƌĂ� Ă� ƐĞŐƵŝƌ� ƌĞƉƌĞƐĞŶƚĂ� Ă� ƉŽƐƐŝďŝůŝĚĂĚĞ�
ĚĞ� ǀŽŽƐ� ĚĞ� ƵŵĂ� ĐŽŵƉĂŶŚŝĂ� ĂĠƌĞĂ� ƚĂů� ƋƵĞ�
V = {WŽƌƚŽ� �ůĞŐƌĞ͕� �ƵƌŝƚŝďĂ͕� ^ĆŽ� WĂƵůŽ͕�
ZŝŽ� ĚĞ� :ĂŶĞŝƌŽ� Ğ� �ƌĂƐşůŝĂ}͕� ƌĞƉƌĞƐĞŶƚĂ�
Ž� ĐŽŶũƵŶƚŽ� ĚĂƐ� ĐĂƉŝƚĂŝƐ� ;ǀĠƌƚŝĐĞƐͿ͕� Ğ�
E = {{WŽƌƚŽ��ůĞŐƌĞ͕��ƵƌŝƚŝďĂ}͕�{�ƵƌŝƚŝďĂ͕�^ĆŽ�
WĂƵůŽ΃͕� {^ĆŽ� WĂƵůŽ͕� ZŝŽ� ĚĞ� :ĂŶĞŝƌŽ}͕� {WŽƌƚŽ�
�ůĞŐƌĞ͕�ZŝŽ�ĚĞ�:ĂŶĞŝƌŽ}͕�{^ĆŽ�WĂƵůŽ͕��ƌĂƐşůŝĂ}}͕�
ƌĞƉƌĞƐĞŶƚĂ�ĞƐƐĂƐ�ƉŽƐƐşǀĞŝƐ� ĐŽŶĞdžƁĞƐ� ;ĂƌĞƐƚĂƐͿ�
ĞŶƚƌĞ�ĂƐ�ĐĂƉŝƚĂŝƐ͘
Brasília
Curitiba
São Paulo
Rio de Janeiro
Porto Alegre
�Žŵ�ďĂƐĞ�ŶĂƐ�ŝŶĨŽƌŵĂĕƁĞƐ�ĂƉƌĞƐĞŶƚĂĚĂƐ͕�ĂǀĂůŝĞ�ĂƐ�
ĂĮƌŵĂĕƁĞƐ�Ă�ƐĞŐƵŝƌ͘
/͘� ^ĆŽ�WĂƵůŽ�Ġ�ĂĚũĂĐĞŶƚĞ�Ă�WŽƌƚŽ��ůĞŐƌĞ͘
//͘� WŽƌƚŽ��ůĞŐƌĞ�ƉŽƐƐƵŝ�ǀĂůġŶĐŝĂ�ŝŐƵĂů�Ă�Ϯ͘
///͘� ZŝŽ�ĚĞ� :ĂŶĞŝƌŽ�Ġ� ŝŶĐŝĚĞŶƚĞ�Ğŵ�^ĆŽ�WĂƵůŽ�Ğ�
WŽƌƚŽ��ůĞŐƌĞ͘
/s͘ � �ƵƌŝƟďĂ�ƉŽƐƐƵŝ�ĐŽŵƉƌŝŵĞŶƚŽ�ŝŐƵĂů�Ă�Ϯ͘
��ĐŽƌƌĞƚŽ�ĂƉĞŶĂƐ�Ž�ƋƵĞ�ƐĞ�ĂĮƌŵĂ�Ğŵ
A �/�Ğ�//͘
B //�Ğ�///͘
C �///�Ğ�/s͘
D �/͕�//�Ğ�/s͘
E /͕�///�Ğ�/s͘
*R40201724*
25SISTEMAS DE INFORMAÇÃO
QUESTÃO 20
�ŵ�ƵŵĂ�ƐĞůĞĕĆŽ�ƉĂƌĂ�ƵŵĂ�ǀĂŐĂ�ĚĞ�ƉƌŽŐƌĂŵĂĚŽƌ͕ �Ž�ƐĞƚŽƌ�ĚĞ�ƌĞĐƵƌƐŽƐ�ŚƵŵĂŶŽƐ�ĚĞ�ƵŵĂ�ĞŵƉƌĞƐĂ�ĐƌŝŽƵ�ƚƌġƐ�
ƐĞŶƚĞŶĕĂƐ�ĞƐƐĞŶĐŝĂŝƐ�ƉĂƌĂ�Ă�ĞƐĐŽůŚĂ�ĚŽ�ĐĂŶĚŝĚĂƚŽ͕�ƌĞƉƌĞƐĞŶƚĂĚĂƐ�ƉĞůĂƐ�ǀĂƌŝĄǀĞŝƐ�ƉƌŽƉŽƐŝĐŝŽŶĂŝƐ�p͕�q e r͗
ͻ� p͗�Ž�ĐĂŶĚŝĚĂƚŽ�ƚĞŵ�ĞdžƉĞƌŝġŶĐŝĂ�ĐŽŵ�Ă�ůŝŶŐƵĂŐĞŵ�WLJƚŚŽŶ͖
mÅ q͗�Ž�ĐĂŶĚŝĚĂƚŽ�ƚĞŵ�ĞdžƉĞƌŝġŶĐŝĂ�ĐŽŵ�Ă�ůŝŶŐƵĂŐĞŵ�:ĂǀĂ͖
mÅ r͗�Ž�ĐĂŶĚŝĚĂƚŽ�Ġ�ƉŽƵĐŽ�ĞdžƉĞƌŝĞŶƚĞ�ĐŽŵŽ�ƉƌŽŐƌĂŵĂĚŽƌ͘
��ƉĂƌƟƌ�ĚĂƐ�ƚƌġƐ�ƐĞŶƚĞŶĕĂƐ�ĐƌŝĂĚĂƐ͕�ĨŽŝ�ŐĞƌĂĚĂ�ƵŵĂ�ƉƌŽƉŽƐŝĕĆŽ�ĐŽŵƉŽƐƚĂ�S�ƉĂƌĂ�ĂǀĂůŝĂĕĆŽ�ĚŽƐ�ĐĂŶĚŝĚĂƚŽƐ͗�
S = (p ड़ q) ज़ (q ज़ ¬ r).
�ƐƐŝŶĂůĞ�Ă�ŽƉĕĆŽ�ƋƵĞ�ƌĞƉƌĞƐĞŶƚĂ�ĐŽƌƌĞƚĂŵĞŶƚĞ�Ă�ƚĂďĞůĂͲǀĞƌĚĂĚĞ�ĚŽ�ĐĄůĐƵůŽ�ƉƌŽƉŽƐŝĐŝŽŶĂů�S.
A
p q r (p ड़ q) (qज़¬ r) S
V V V V V V
V V F V V V
V F V V F F
V F F V V V
F V V V V V
F V F V F F
F F V F F F
F F F F V F
D
p q r (p ड़ q) (qज़¬ r) S
V V V V F V
V V F V V V
V F V V F V
V F F V F V
F V V V F V
F V F V V V
F F V F F F
F F F F F F
B
p q r (p ड़ q) (qज़¬ r) S
V V V V V V
V V F V F F
V F V V F F
V F F V F F
F V V V V V
F V F V F F
F F V F F F
F F F F F F
E
p q r (p ड़ q) (qज़¬ r) S
V V V V F F
V V F V V V
V F V V F F
V F F V F F
F V V V F F
F V F V V V
F F V F F F
F F F F F F
C
p q r (p ड़ q) (qज़¬ r) S
V V V V V V
V V F V V V
V F V F F F
V F F F V V
F V V F V V
F V F F V V
F F V F F F
F F F F V V
*R40201725*
26 SISTEMAS DE INFORMAÇÃO
QUESTÃO 21
hŵĂ�startup ĚĞ�ƚĞĐŶŽůŽŐŝĂ�ƉƌĞƚĞŶĚĞ�ĚĞƐĞŶǀŽůǀĞƌ�Ƶŵ�ĂƉůŝĐĂƟǀŽ�ƋƵĞ�ĂƉƌŽdžŝŵĞ�ĞŵƉƌĞƐĂƐ�ƋƵĞ�ƉƌĞĐŝƐĂŵ�
ƚƌĂŶƐƉŽƌƚĂƌ�ŵĞƌĐĂĚŽƌŝĂƐ� ĚĞ� ĐŽŶĚƵƚŽƌĞƐ� ĂƵƚƀŶŽŵŽƐ� ĚĞ� ǀĞşĐƵůŽƐ� ĚĞ� ĐĂƌŐĂ� ;ƚƌĂŶƐƉŽƌƚĂĚŽƌĞƐͿ͘�K� ƵƐŽ� ĚŽ�
ĂƉůŝĐĂƟǀŽ�ƉĞƌŵŝƟƌĄ�Ƶŵ�ĂƵŵĞŶƚŽ�ĚŽ�ŶƷŵĞƌŽ�ƉŽƚĞŶĐŝĂů�ĚĞ�ƚƌĂŶƐƉŽƌƚĂĚŽƌĞƐ�Ğ�ĚĞ�ƟƉŽƐ�ĚĞ�ǀĞşĐƵůŽƐ͕�ďĞŵ�ĐŽŵŽ�Ž�ĐŽŵƉĂƌƟůŚĂŵĞŶƚŽ�ĚĞ�ĨƌĞƚĞ͕�ĐŽŵ�ƌĞĚƵĕĆŽ�ĚŽ�ĐƵƐƚŽ�ĚĞ�ƚƌĂŶƐƉŽƌƚĞ�Ğ�ĚŽ�ĐƵƐƚŽ�ĚĞ�ĂƌŵĂnjĞŶĂŵĞŶƚŽ�
ĚĞ�ŵĞƌĐĂĚŽƌŝĂƐ�ƉĞůĂƐ�ĞŵƉƌĞƐĂƐ͘��ůĠŵ�ĚŝƐƐŽ͕�Ă�ǀŝƐŝďŝůŝĚĂĚĞ�ĚĂ�ĚŝƐƉŽŶŝďŝůŝĚĂĚĞ�ĚŽƐ�ƚƌĂŶƐƉŽƌƚĂĚŽƌĞƐ�ƉĞůŽ�
ĂƉůŝĐĂƟǀŽ�ƉŽĚĞ�ĂƵŵĞŶƚĂƌ�ƐƵĂƐ�ƉŽƐƐŝďŝůŝĚĂĚĞƐ�ĚĞ�ŶĞŐſĐŝŽƐ͘��ƵƌĂŶƚĞ�Ă�ĐŽŶĐĞƉĕĆŽ�Ğ�Ž�ƉƌŽũĞƚŽ�ĚŽ�ĂƉůŝĐĂƟǀŽ͕�
ĨŽƌĂŵ�ĞůĂďŽƌĂĚŽƐ�ŵŽĚĞůŽƐ�hD>�;hŶŝĮĞĚ�DŽĚĞůŝŶŐ�>ĂŶŐƵĂŐĞͿ͕�ƐĞŶĚŽ�Ƶŵ�ĚĞůĞƐ�Ž�ĚŝĂŐƌĂŵĂ�ĚĞ�ĂƟǀŝĚĂĚĞƐ͕�
ĐŽŶĨŽƌŵĞ�ĂƉƌĞƐĞŶƚĂĚŽ�ŶĂ�ĮŐƵƌĂ�Ă�ƐĞŐƵŝƌ͘
Empresa que precisa do transporte
Informar origem, destino
e tipo de carga
Verificar veículos
disponíveis
Verificar rota e
destinos
Informar
indisponibilidade
estado final
estado inicial
Preparar a carga
para transporte
Informar dados do caminhão, valor
e tempo de espera
calcular valor e tempo de espera
confirmar disponibilidade
[rota ou destino
atende ao pedido
inicial]
[tipo de veículo é
adequado ao tipo
de carga]
[o motorista atende
à solicitação positivamente]
[há veículos disponíveis]
Verificar tipo de veículo
Aplicativo Transportador
ponto de decisão 3
ponto de decisão 1
ponto de decisão 2
*R40201726*
27SISTEMAS DE INFORMAÇÃO
�Žŵ�ďĂƐĞ�ŶŽ�ĚŝĂŐƌĂŵĂ�ĂƉƌĞƐĞŶƚĂĚŽ͕�ĂǀĂůŝĞ�ĂƐ�ĂĮƌŵĂĕƁĞƐ�Ă�ƐĞŐƵŝƌ͘
/͘� KƐ�ƐĞƌǀŝĕŽƐ�ŽĨĞƌĞĐŝĚŽƐ�ƉŽƌ�ŽƵƚƌŽƐ�ĂƉůŝĐĂƟǀŽƐ͕�ĐŽŵŽ�ŵĂƉĂƐ�ƉĂƌĂ�Ž�ĐĄůĐƵůŽ�ĚĞ�ƌŽƚĂƐ͕�ƉŽƌ�ĞdžĞŵƉůŽ͕�
ƉŽĚĞƌĆŽ�ƐĞƌ�ƵƐĂĚŽƐ�ŶŽ�ĚĞƐĞŶǀŽůǀŝŵĞŶƚŽ�ĚŽ�ĂƉůŝĐĂƟǀŽ͕�ŵĞƐŵŽ�ƋƵĞ�ŶĆŽ�ƚĞŶŚĂŵ�ƐŝĚŽ�ƌĞƉƌĞƐĞŶƚĂĚŽƐ�
ŶŽ�ĚŝĂŐƌĂŵĂ͘
//͘� KƐ�ŇƵdžŽƐ�ƉĂƌĂůĞůŽƐ� ŝŶĚŝĐĂĚŽƐ�ŶŽƐ�ƉŽŶƚŽƐ�ĚĞ�ĚĞĐŝƐĆŽ�Ϯ�Ğ�ϯ� ůĞǀĂŵ�Ă�ĞƌƌŽƐ�ŶŽ� ĨƵŶĐŝŽŶĂŵĞŶƚŽ�ĚŽ�
ĂƉůŝĐĂƟǀŽ͕�ƵŵĂ�ǀĞnj�ƋƵĞ�ƉĞƌŵŝƚĞŵ�Ă�ĐŽŶƟŶƵŝĚĂĚĞ�ĚŽ�ƉƌŽĐĞƐƐŽ�ŵĞƐŵŽ�ƋƵĞ�ŶĆŽ�ŚĂũĂ�ƌŽƚĂ͕�ĚĞƐƟŶŽ�
ŽƵ�ƟƉŽ�ĚĞ�ǀĞşĐƵůŽ�ĂĚĞƋƵĂĚŽ͘
///͘� K�ĚŝĂŐƌĂŵĂ�ĂƉƌĞƐĞŶƚĂ�ĂƟǀŝĚĂĚĞƐ�ĚĞƐĞŵƉĞŶŚĂĚĂƐ�ƉĞůĂ�Η�ŵƉƌĞƐĂ�ƋƵĞ�ƉƌĞĐŝƐĂ�ĚĞ�ƚƌĂŶƐƉŽƌƚĞΗ�Ğ�ƉĞůŽ�
ΗdƌĂŶƐƉŽƌƚĂĚŽƌΗ͕�ŶŽ�ĞŶƚĂŶƚŽ͕�ĂƐ�ĂƟǀŝĚĂĚĞƐ�ƋƵĞ�ƉƌĞĐŝƐĂƌĆŽ�ƐĞƌ�ŵŽĚĞůĂĚĂƐ�ŶŽ�ƐŝƐƚĞŵĂ�ƌĞƐƚƌŝŶŐĞŵͲƐĞ�
ăƐ�ĚĞƐĞŵƉĞŶŚĂĚĂƐ�ƉĞůŽ�Η�ƉůŝĐĂƟǀŽΗ͘
/s͘ � �Ɛ� ĂĕƁĞƐ� Η/ŶĨŽƌŵĂƌ� ŝŶĚŝƐƉŽŶŝďŝůŝĚĂĚĞΗ� Ğ� Η�ŽŶĮƌŵĂƌ� ĚŝƐƉŽŶŝďŝůŝĚĂĚĞΗ� ĐŽƌƌĞƐƉŽŶĚĞŵ� Ă�
ĨƵŶĐŝŽŶĂůŝĚĂĚĞƐ� ĚŝƐƟŶƚĂƐ� ŶŽ� ƐŝƐƚĞŵĂ͕� ǀŝƐƚŽ� ƋƵĞ� Ă� ƉƌŝŵĞŝƌĂ� ƐĞ� ƌĞůĂĐŝŽŶĂ� ă� ĞdžŝƐƚġŶĐŝĂ� ĚĞ� ƟƉŽ� ĚĞ�
ǀĞşĐƵůŽ͕�ƌŽƚĂ�Ğ�ĚĞƐƟŶŽ�Ğ�Ă�ƐĞŐƵŶĚĂ�ƐĞ�ƌĞůĂĐŝŽŶĂ�ă�ĂŐĞŶĚĂ�ĚŽ�ƚƌĂŶƐƉŽƌƚĂĚŽƌ͘
��ĐŽƌƌĞƚŽ�ĂƉĞŶĂƐ�Ž�ƋƵĞ�ƐĞ�ĂĮƌŵĂ�Ğŵ
A �/�Ğ�//͘
B �/�Ğ�/s͘
C �//�Ğ�///͘
D �/͕�///�Ğ�/s͘
E �//͕�///�Ğ�/s͘
QUESTÃO 22
�� ƚĞŶĚġŶĐŝĂ� ĂƚƵĂů� ĚĞ� ĚĞƐĞŶǀŽůǀĞƌ� ĂƉůŝĐĂĕƁĞƐ� ƋƵĞ� ƉŽƐƐĂŵ� ƐĞƌ� ƵƚŝůŝnjĂĚĂƐ� Ğŵ� ŶƵǀĞŵ� ŽƚŝŵŝnjĂ� Ž�
ĚĞƐĞŵƉĞŶŚŽ� ĚĞ� ŵĄƋƵŝŶĂƐ� ůŽĐĂŝƐ͕� ŵƵŶŝĚĂƐ� ĚĞ� ƉŽƵĐŽƐ� ƌĞĐƵƌƐŽƐ� ĐŽŵƉƵƚĂĐŝŽŶĂŝƐ͕� Ğŵ� ƵŵĂ� ƌĞĚĞ�
Ğ� ŐĂƌĂŶƚĞ� Ă� ƉŽƐƐŝďŝůŝĚĂĚĞ� ĚĞƐƐĞƐ� ĐŽŵƉƵƚĂĚŽƌĞƐ� ƵƚŝůŝnjĂƌĞŵ� ŽƵƚƌŽƐ� ƌĞĐƵƌƐŽƐ� ĐŽŵƉƵƚĂĐŝŽŶĂŝƐ� ĚĞ�
ŵĂŝŽƌ� ĚĞƐĞŵƉĞŶŚŽ͕� ďĞŵ� ĐŽŵŽ� Ă� ŝŶƐĞƌĕĆŽ� ĚĞ� ŶŽǀŽƐ� hosts� ŶĞƐƚĞ� ĂŵďŝĞŶƚĞ� ĐŽŵƉƵƚĂĐŝŽŶĂů͕� ƐĞŵ�
ĐŽŵƉƌŽŵĞƚŝŵĞŶƚŽ�ĚŽ�ƐŝƐƚĞŵĂ�ĐŽŵŽ�Ƶŵ�ƚŽĚŽ͘
�ƐƐĞ�ĐĞŶĄƌŝŽ�ƉƌĞƐƐƵƉƁĞ�Ă�ƵƟůŝnjĂĕĆŽ�ĚĞ�ƐŝƐƚĞŵĂ�ŽƉĞƌĂĐŝŽŶĂů�ĐŽŵ
A ĂƌƋƵŝƚĞƚƵƌĂ�ŵŽŶŽůşƟĐĂ͘
B ĂƌƋƵŝƚĞƚƵƌĂƐ�Ğŵ�ĐĂŵĂĚĂƐ͘
C ĂƌƋƵŝƚĞƚƵƌĂ�ŵŽŶŽĐĂŵĂĚĂƐ͘
D ĂƌƋƵŝƚĞƚƵƌĂƐ�ĐůŝĞŶƚĞͲƐĞƌǀŝĚŽƌ͘
E ĂƌƋƵŝƚĞƚƵƌĂƐ�ĚĞ�ŵĄƋƵŝŶĂƐ�ǀŝƌƚƵĂŝƐ͘
�ƌĞĂ�ůŝǀƌĞ
*R40201727*
Ϯϴ SISTEMAS DE INFORMAÇÃO
QUESTÃO 23
EŽ�ŵŽĚĞůŽ� ĚĞ� ĚĂĚŽƐ� ƌĞůĂĐŝŽŶĂů͕� ƵŵĂ� ũƵŶĕĆŽ� ĞŶƚƌĞ� ƚĂďĞůĂƐ� ĐƌŝĂ� ƵŵĂ� ƉƐĞƵĚŽͲƚĂďĞůĂ� ĚĞƌŝǀĂĚĂ� ĚĞ� ĚƵĂƐ�
ŽƵ�ŵĂŝƐ� ƚĂďĞůĂƐ� ĚĞ� ĂĐŽƌĚŽ� ĐŽŵ� ŽƐ� ĐƌŝƚĠƌŝŽƐ� ĞƐƉĞĐŝĮĐĂĚŽƐ͕� ƐŝŵŝůĂƌ� ăƐ� ƌĞŐƌĂƐ� ĚĂ� ƚĞŽƌŝĂ� ĚŽƐ� ĐŽŶũƵŶƚŽƐ͘�
EŽƐ�ĐŽŶũƵŶƚŽƐ�Ă�ƐĞŐƵŝƌ͕ �ĂƐ�ĄƌĞĂƐ�ŚĂĐŚƵƌĂĚĂƐ�ƌĞƉƌĞƐĞŶƚĂŵ�ŽƐ�ƌĞƐƵůƚĂĚŽƐ�ĚĂƐ�ĐŽŶƐƵůƚĂƐ�^Y>�;ƉĂĚƌĆŽͿ�Ğŵ�
ƋƵĞ͕�id�Ġ�ƵŵĂ�ĐŚĂǀĞ�ƉƌŝŵĄƌŝĂ�Ğ�fk�ƵŵĂ�ĐŚĂǀĞ�ĞƐƚƌĂŶŐĞŝƌĂ͘
Conjuntos Consultas SQL equivalentes
SELECT * FROM Tabela1;
SELECT * FROM Tabela2;
SELECT * FROM Tabela1 t1;
INNER JOIN Tabela2 t2
ON t1.id = t2.fk;
SELECT * FROM Tabela1 t1;
LEFT JOIN Tabela2 t2
ON t1.id = t2.fk;
Tabela1
Tabela1 Tabela2
Tabela2
Tabela1 Tabela2
�ƐƐŝŶĂůĞ�Ă�ŽƉĕĆŽ�Ğŵ�ƋƵĞ�Ă�ĚĞĐůĂƌĂĕĆŽ�^Y>�Ġ�ĞƋƵŝǀĂůĞŶƚĞ�ĂŽ�ĐŽŶũƵŶƚŽ�ĂƉƌĞƐĞŶƚĂĚŽ�Ă�ƐĞŐƵŝƌ͘
A SELECT * FROM Tabela1 t1 JOIN Tabela2 t2 ON t1.id = t2.fk;
B SELECT * FROM Tabela1 t1 RIGHT JOIN Tabela2 ON t1.id = t2.fk WHERE 
t2.fk <> NULL;
C SELECT * FROM Tabela1 t1 WHERE EXISTS (SELECT 1 FROM Tabela2 t2 WHERE 
t2.id = t1.fk);
D SELECT * FROM Tabela1 t1 RIGHT JOIN Tabela2 t2 ON t1.id = t2.fk WHERE 
t1.id is NULL;
E SELECT * FROM Tabela1 t1 WHERE NOT EXISTS (SELECT 1 FROM Tabela2 t2 
WHERE t2.id = t1.fk);
�ƌĞĂ�ůŝǀƌĞ
Tabela1 Tabela2
*R40201728*
29SISTEMAS DE INFORMAÇÃO
Yh�^d�K�Ϯϰ�
�ŵ�ƵŵĂ�ƉĞƐƋƵŝƐĂ�ĚĞ�ƐĂƟƐĨĂĕĆŽ�ĐŽŵ�ŶŽƚĂƐ�ĚĞ�Ϭ�Ă�
ϭϬ͕�ƐĞŶĚŽ�Ϭ�ŵƵŝƚŽ�ŝŶƐĂƟƐĨĞŝƚŽ�Ğ�ϭϬ�ŵƵŝƚŽ�ƐĂƟƐĨĞŝƚŽ͕�
ƵŵĂ� ĞŵƉƌĞƐĂ� ĐŽŶƐƚƌƵŝƵ� Ƶŵ� ƋƵĂĚƌŽ͕� ŵŽƐƚƌĂĚŽ� Ă�
ƐĞŐƵŝƌ͕ � ĐŽŵ� Ž� ƌĞƐƵŵŽ� ĚĂƐ� ŶŽƚĂƐ� ĂƚƌŝďƵşĚĂƐ� ƉĞůŽƐ�
ƐĞƵƐ�ĐůŝĞŶƚĞƐ�ĂŽƐ�ƐĞƌǀŝĕŽƐ�ƌĞĐĞďŝĚŽƐ͘
NOTA QUANTIDADE DE CLIENTES
0 0
1 0
2 0
ϯ 1
4 2
5 2
6 2
7 2
ϴ 2
9 1
10 0
�ŽŶƐŝĚĞƌĂŶĚŽ� ĞƐƐĂ� ƐŝƚƵĂĕĆŽ� Ğ� ĂƐ� ŝŶĨŽƌŵĂĕƁĞƐ�
ĂƉƌĞƐĞŶƚĂĚĂƐ͕�ĂǀĂůŝĞ�ĂƐ�ĂĮƌŵĂĕƁĞƐ�Ă�ƐĞŐƵŝƌ͘
/͘� ��ŵĠĚŝĂ�ĚĂƐ�ŶŽƚĂƐ�ĚŽƐ�ĐůŝĞŶƚĞƐ�Ġ�ŝŐƵĂů�Ă�ϲ͕Ϭ͘
//͘� ��ŵĞĚŝĂŶĂ�ĚĂƐ�ŶŽƚĂƐ�ĚŽƐ�ĐůŝĞŶƚĞƐ�Ġ�ŝŐƵĂů�Ă�ϲ͕Ϭ͘
///͘� K� ĚĞƐǀŝŽ� ƉĂĚƌĆŽ� ƉŽƉƵůĂĐŝŽŶĂů� Ġ�ŵĞŶŽƌ� ĚŽ�
ƋƵĞ�ϯ͕Ϭ͘
/s͘ � K�ĐŽŶũƵŶƚŽ�ĚĞ�ĚĂĚŽƐ�Ġ�ĂŵŽĚĂů͘
V. hŵ�ĐůŝĞŶƚĞ�ƋƵĞ�ĂƚƌŝďƵŝƵ�ŶŽƚĂ�ϯ͕Ϭ�ĞŶĐŽŶƚƌĂͲƐĞ�
ŶŽ�ϭǑ�ƋƵĂƌƟů͘
��ĐŽƌƌĞƚŽ�ĂƉĞŶĂƐ�Ž�ƋƵĞ�ƐĞ�ĂĮƌŵĂ�Ğŵ
A �/͕�//�Ğ�///͘
B �/͕�//�Ğ�s͘
C �/͕�///�Ğ�/s͘
D �//͕�/s�Ğ�s͘
E ///͕�/s�Ğ�s͘
�ƌĞĂ�ůŝǀƌĞ
Yh�^d�K�Ϯϱ�
EŽƐ� ƷůƟŵŽƐ� ĂŶŽƐ͕� Ă� ŵĞůŚŽƌŝĂ� ĚŽ� ĚĞƐĞŵƉĞŶŚŽ�
ŽƌŐĂŶŝnjĂĐŝŽŶĂů� ƉŽƌ� ŵĞŝŽ� ĚĂ� ŝĚĞŶƟĮĐĂĕĆŽ͕�
ĂǀĂůŝĂĕĆŽ� Ğ� ŵĞůŚŽƌŝĂ� ĚŽƐ� ƉƌŽĐĞƐƐŽƐ� ĚĞ� ŶĞŐſĐŝŽ�
ŽƌŐĂŶŝnjĂĐŝŽŶĂŝƐ� ƚĞŵͲƐĞ� ƚŽƌŶĂĚŽ� ƵŵĂ� ƉƌĄƟĐĂ�
ƉĂĚƌĆŽ� ŶĂƐ� ŽƌŐĂŶŝnjĂĕƁĞƐ� ĂŽ� ƌĞĚŽƌ� ĚŽ� ŵƵŶĚŽ�
Ğ� ƚĞŵ� ƐŝĚŽ� ƌĞĐŽŶŚĞĐŝĚĂ� ĐŽŵŽ� ƵŵĂ� ĚŝƐĐŝƉůŝŶĂ͕�
ĚĞŶŽŵŝŶĂĚĂ�'ĞƐƚĆŽ�ĚĞ�WƌŽĐĞƐƐŽƐ�ĚĞ�EĞŐſĐŝŽ͘�
K� ƉƌŝŵĞŝƌŽ� ƉĂƐƐŽ� ĚĂ� ŐĞƐƚĆŽ� ĚĞ� ƉƌŽĐĞƐƐŽƐ� Ġ�
ŝĚĞŶƟĮĐĂƌ� ƋƵĞ� ƉƌŽĐĞƐƐŽ� ĚĞ� ŶĞŐſĐŝŽ� ƐĞ� ĚĞƐĞũĂ�
ŵĞůŚŽƌĂƌ͘ � ^Ğŵ� ĐůĂƌŝĮĐĂƌ� ĞdžĂƚĂŵĞŶƚĞ� ƋƵĂů� Ġ� Ž�
ƉƌŽĐĞƐƐŽ͕� ƚŽƌŶĂͲƐĞ� ĚŝİĐŝů� ĐŽŶƚƌŽůĂƌ� Ž� ĞƐĐŽƉŽ� ĚĞ�
Ƶŵ� ƉƌŽũĞƚŽ� ĚĞ� ŵĞůŚŽƌŝĂ� ĚĞ� ƉƌŽĐĞƐƐŽƐ͕� ƉŽŝƐ͕� Ğŵ�
ƋƵĂůƋƵĞƌ� ŽƌŐĂŶŝnjĂĕĆŽ͕� ƚŽĚĂƐ� ĂƐ� ĂƟǀŝĚĂĚĞƐ� ĞƐƚĆŽ͕�
ĚĞ�ĂůŐƵŵĂ�ĨŽƌŵĂ͕�ƌĞůĂĐŝŽŶĂĚĂƐ͘
^,�ZW͕ ��͖͘�D���ZDKdd͕ �W͘ �tŽƌŬŇŽǁ�ŵŽĚĞůŝŶŐ͘�Ϯ͘�ĞĚ͘��ŽƐƚŽŶ͗�
�ƌƚĞĐŚ�,ŽƵƐĞ͕�ϮϬϬϵ�;ĂĚĂƉƚĂĚŽͿ͘
�ŽŶƐŝĚĞƌĂŶĚŽ� ĂƐ� ŝŶĨŽƌŵĂĕƁĞƐ� ĂƉƌĞƐĞŶƚĂĚĂƐ͕�
ĂƐƐŝŶĂůĞ�Ă�ŽƉĕĆŽ�ƋƵĞ�ĐŽƌƌĞƐƉŽŶĚĞ�Ă�Ƶŵ�ƉƌŽĐĞƐƐŽ�
ĚĞ�ŶĞŐſĐŝŽ�ƋƵĞ�ĚĞǀĞ�ƐĞƌ�ƐĞůĞĐŝŽŶĂĚŽ�ƉĂƌĂ�ĂŶĄůŝƐĞ�
ƉĞůŽ� ƉƌŽũĞƚŽ� ĚĞ� ŵĞůŚŽƌŝĂ� ĚĞ� ƉƌŽĐĞƐƐŽƐ� ĚĞ� ƵŵĂ�
ŽƌŐĂŶŝnjĂĕĆŽ͘
A ��ƌŝĂƌ�ĐŽŶƚĂ�ĚĞ�ĐůŝĞŶƚĞ͘
B WƌŽƐƉĞĐƚĂƌ�ŶŽǀŽƐ�ĐůŝĞŶƚĞƐ͘
C �ŽŵĠƌĐŝŽ�ĞůĞƚƌƀŶŝĐŽ�ǀŝĂ�Web.
D ZĞůĂĐŝŽŶĂŵĞŶƚŽ�ĐŽŵ�ĐůŝĞŶƚĞƐ͘
E ��ĂůĐƵůĂƌ�Ă�ĨĂŝdžĂ�ĚĞ�ĐƌĠĚŝƚŽ�ĚĞ�ĐůŝĞŶƚĞ͘
�ƌĞĂ�ůŝǀƌĞ
*R40201729*
ϯϬ SISTEMAS DE INFORMAÇÃO
QUESTÃO 26
�ůŐƵŵĂƐ� ůŝŶŐƵĂŐĞŶƐ� ĚĞ� ƉƌŽŐƌĂŵĂĕĆŽ� ŽďĞĚĞĐĞŵ�
Ă� ƵŵĂ� ŽƌĚĞŵ� ĞƐƉĞĐşĮĐĂ� ŶŽ� ƋƵĞ� Ěŝnj� ƌĞƐƉĞŝƚŽ� ă�
ĂǀĂůŝĂĕĆŽ� ĚĞ� ŽƉĞƌĂĚŽƌĞƐ͘� �� ƉƌĞĐĞĚġŶĐŝĂ� ĚŽƐ�
ŽƉĞƌĂĚŽƌĞƐ� ĂƌŝƚŵĠƟĐŽƐ͕� ƌĞůĂĐŝŽŶĂŝƐ� Ğ� ůĞĂŶŽƐ�
Ġ� ĚĞŵŽŶƐƚƌĂĚĂ� ŶĂ� ƚĂďĞůĂ� Ă� ƐĞŐƵŝƌ͕ � ŶĂ� ƋƵĂů�
ŽƐ� ŽƉĞƌĂĚŽƌĞƐ� ++ e --͕� ƉƌĠ� ŽƵ� ƉſƐͲĮdžĂĚŽƐ͕�
ƌĞƐƉĞĐƟǀĂŵĞŶƚĞ͕� ŝŶĐƌĞŵĞŶƚĂŵ�ŽƵ�ĚĞĐƌĞŵĞŶƚĂŵ�Ă�
ǀĂƌŝĄǀĞů͕� ĐŽŵŽ�ŶŽ�ĞdžĞŵƉůŽ͗� ǀĂƌŝĄǀĞů�x� ĐŽŵ�ǀĂůŽƌ�Ϭ͕�
ƌĞƐƵůƚĂĚŽ�ĚĞ�++x Ġ�ŝŐƵĂů Ă 1�Ğ�Ž�ĚĞ�--x Ġ�ŝŐƵĂů�
Ă -1.
KƌĚĞŵ�ĚĞ�ƉƌĞĐĞĚġŶĐŝĂ�
;ĚŽ�ŵĂŝŽƌ�ƉĂƌĂ�Ž�ŵĞŶŽƌͿ KƉĞƌĂĚŽƌĞƐ
1 ++ e -- �ƉſƐͲĮdžĂĚŽƐ
2 + e -��ƵŶĄƌŝŽƐ͕�++ e--��ƉƌĠͲĮdžĂĚŽƐ͕�!
ϯ *͕��/͕���
4 + e -��ďŝŶĄƌŝŽƐ
5 <���>���<=���>=
6 =���!=
7 &&
ϴ ||
^���^d�͕�Z͘�t͘��ŽŶĐĞŝƚŽƐ�ĚĞ�ůŝŶŐƵĂŐĞŶƐ�ĚĞ�ƉƌŽŐƌĂŵĂĕĆŽ.
WŽƌƚŽ��ůĞŐƌĞ͗��ŽŽŬŵĂŶ͕�ϮϬϭϭ�;ĂĚĂƉƚĂĚŽͿ͘
�ŽŶƐŝĚĞƌĂŶĚŽ�ĞƐƐĂƐ� ŝŶĨŽƌŵĂĕƁĞƐ� Ğ� ƐĂďĞŶĚŽ�ƋƵĞ�
ĂƐ�ǀĂƌŝĄǀĞŝƐ�a͕ b e c� ƚġŵ͕�Ğŵ�ĚĞƚĞƌŵŝŶĂĚŽ�
ŵŽŵĞŶƚŽ͕�ŽƐ�ǀĂůŽƌĞƐ�ϭ͕�Ϯ�Ğ�Ϭ͕�ƌĞƐƉĞĐƚŝǀĂŵĞŶƚĞ͕�
ĂƐƐŝŶĂůĞ� Ă� ŽƉĕĆŽ� Ğŵ� ƋƵĞ� Ž� ƌĞƐƵůƚĂĚŽ� ĚĂ�
ĞdžƉƌĞƐƐĆŽ� ĂƉƌĞƐĞŶƚĂĚĂ� ĐŽƌƌĞƐƉŽŶĚĞ� ĂŽ� ĚĂ�
ĞdžƉƌĞƐƐĆŽ�-a * ++b - --c.
A a * b++ - --c
B --b > a * c
C --c/a * --b
D ++c/--b * ++a
E -a * b++ - c--
�ƌĞĂ�ůŝǀƌĞ
QUESTÃO 27
�� ĨŽƌŵĂ� ĐŽŵŽ� Ž� ĐŽŶŚĞĐŝŵĞŶƚŽ� ƐĞ� ĂƉƌĞƐĞŶƚĂ�
ƉŽĚĞ� ƐĞƌ� ĐůĂƐƐŝĨŝĐĂĚĂ� Ğŵ� ƚĄĐŝƚĂ� Ğ� ĞdžƉůşĐŝƚĂ͘�
K� ĐŽŶŚĞĐŝŵĞŶƚŽ� ƚĄĐŝƚŽ� Ġ� ĚĞƐĞŶǀŽůǀŝĚŽ� ƉĞůĂƐ�
ĞdžƉĞƌŝġŶĐŝĂƐ� Ğ� ƌĞůĂĐŝŽŶĂŵĞŶƚŽƐ� ƉĞƐƐŽĂŝƐ� ŽƵ�
ƉƌŽĨŝƐƐŝŽŶĂŝƐ�ĚĞ�Ƶŵ�ŝŶĚŝǀşĚƵŽ͕�ŶĆŽ�Ġ�ŵĞŶƐƵƌĄǀĞů�
Ğ� Ġ� ƉĞƐƐŽĂů͘� K� ĐŽŶŚĞĐŝŵĞŶƚŽ� ĞdžƉůşĐŝƚŽ� Ġ� Ă�
ĚŝƐƐĞŵŝŶĂĕĆŽ͕� ĂƉůŝĐĂĕĆŽ͕� ƚƌĂŶƐŵŝƐƐĆŽ͕� ĚĞ�
ŵĂŶĞŝƌĂ�ĨŽƌŵĂů͕�ĚŽ�ĐŽŶŚĞĐŝŵĞŶƚŽ�ĂĚƋƵŝƌŝĚŽ͘
d�<�h�,/͕�,͖͘�EKE�<�͕�/͘�'ĞƐƚĆŽ�ĚŽ�ĐŽŶŚĞĐŝŵĞŶƚŽ.WŽƌƚŽ��ůĞŐƌĞ͗��ŽŽŬŵĂŶ͕�ϮϬϬϴ�;ĂĚĂƉƚĂĚŽͿ͘
�ŽŶƐŝĚĞƌĂŶĚŽ�Ž�ĚĞƐĞŶǀŽůǀŝŵĞŶƚŽ�ĚĞ�ƐŽŌǁĂƌĞ�Ğ�Ă�
ƵƟůŝnjĂĕĆŽ�ĚŽ�ĐŽŶŚĞĐŝŵĞŶƚŽ�ƚĄĐŝƚŽ�Ğ�ĞdžƉůşĐŝƚŽ͕�ĂǀĂůŝĞ�
ĂƐ�ĂĮƌŵĂĕƁĞƐ�Ă�ƐĞŐƵŝƌ͘
/͘� �ƵƌĂŶƚĞ� ĂƐ� ĞƚĂƉĂƐ� ĚĞ� ĚĞƐĞŶǀŽůǀŝŵĞŶƚŽ�
ĚŽ� ƐŽŌǁĂƌĞ͕� ƐĆŽ� ƵƟůŝnjĂĚŽƐ� ƚĂŶƚŽ� ŽƐ�
ĐŽŶŚĞĐŝŵĞŶƚŽƐ�ƉƌĠ�ĞdžŝƐƚĞŶƚĞƐ�ĚŽ� ŝŶĚŝǀşĚƵŽ�
ƋƵĂŶƚŽ� ŽƐ� ĐŽŶŚĞĐŝŵĞŶƚŽƐ� ĂĚƋƵŝƌŝĚŽƐ�
ĚƵƌĂŶƚĞ�Ž�ĚĞƐĞŶǀŽůǀŝŵĞŶƚŽ͘
//͘� K�ƵƐŽ�ĚŽ�ĐŽŶŚĞĐŝŵĞŶƚŽ�ĞdžƉůşĐŝƚŽ�ƌĞƐƚƌŝŶŐĞͲƐĞ�
ăƐ� ĨĂƐĞƐ� ĚĞ� ůĞǀĂŶƚĂŵĞŶƚŽ� ĚŽƐ� ƌĞƋƵŝƐŝƚŽƐ͕�
ƋƵĂŶĚŽ� Ž� ƵƐƵĄƌŝŽ� ŝŶĚŝĐĂ� ƐƵĂ� ŶĞĐĞƐƐŝĚĂĚĞ�
Ğ� ĂƐ� ĨƵŶĐŝŽŶĂůŝĚĂĚĞƐ� ƌĞƋƵĞƌŝĚĂƐ� ƉĂƌĂ� Ž�
ĚĞƐĞŶǀŽůǀŝŵĞŶƚŽ�ĚŽ�ƐŽŌǁĂƌĞ.
///͘� K� ƵƐŽ� ĚŽ� ĐŽŶŚĞĐŝŵĞŶƚŽ� ƚĄĐŝƚŽ� ƌĞƐƚƌŝŶŐĞͲƐĞ�
ăƐ� ĨĂƐĞƐ� ĚĞ� ĚĞƐĞŶǀŽůǀŝŵĞŶƚŽ͕� ƋƵĂŶĚŽ� ƐĞ�
ĞŵƉƌĞŐĂ� ĐŽŶŚĞĐŝŵĞŶƚŽ� ĚĞ� ƚƌĂŶƐĨŽƌŵĂĕĆŽ�
ĚĂ�ŶĞĐĞƐƐŝĚĂĚĞ�ĚŽ�ƵƐƵĄƌŝŽ�Ğ�ĐĂƌĂĐƚĞƌşƐƟĐĂƐ�
ƚĠĐŶŝĐĂƐ� ƉĂƌĂ� ƉƌŽĚƵnjŝƌ� Ƶŵ� ƐŝƐƚĞŵĂ� ĚĞ�
ŝŶĨŽƌŵĂĕĆŽ͘
��ĐŽƌƌĞƚŽ�Ž�ƋƵĞ�ƐĞ�ĂĮƌŵĂ�Ğŵ
A �/͕�ĂƉĞŶĂƐ͘
B �///͕�ĂƉĞŶĂƐ͘
C �/�Ğ�//͕�ĂƉĞŶĂƐ͘
D �//�Ğ�///͕�ĂƉĞŶĂƐ͘
E �/͕�//�Ğ�///͘
�ƌĞĂ�ůŝǀƌĞ
*R40201730*
ϯϭSISTEMAS DE INFORMAÇÃO
QUESTÃO 28
K� ŐƵŝĂ� WD�K<� ;Project Management Body 
ŽĨ� <ŶŽǁůĞĚŐĞͿ� ŽƌŝĞŶƚĂ� Ă� ŐĞƐƚĆŽ� ĚĞ� ƉƌŽũĞƚŽƐ�
ĐŽŶƐŝĚĞƌĂŶĚŽ�ƋƵĞ�ƉƌŽĐĞƐƐŽƐ�ĚĞǀĞŵ�ƐĞƌ�ĞdžĞĐƵƚĂĚŽƐ�
ŶĂƐ� ĚŝǀĞƌƐĂƐ� ĨĂƐĞƐ� ĚŽ� ŐĞƌĞŶĐŝĂŵĞŶƚŽ͕� Ă� ƐĂďĞƌ͗�
ŝŶŝĐŝĂĕĆŽ͕�ƉůĂŶĞũĂŵĞŶƚŽ͕�ĞdžĞĐƵĕĆŽ�Ğ�ĞŶĐĞƌƌĂŵĞŶƚŽ͘
�ŵ� Ƶŵ� ĚĞƚĞƌŵŝŶĂĚŽ� ƉƌŽũĞƚŽ͕� ĨŽŝ� ĚĞƐĞŶǀŽůǀŝĚŽ�
Ƶŵ� ƐŝƐƚĞŵĂ� ƐĞŐƵŶĚŽ� Ž� ŵŽĚĞůŽ� ĚĞ� ĐŝĐůŽ� ĚĞ� ǀŝĚĂ�
Ğŵ� ĐĂƐĐĂƚĂ͕� ĐƵũĂƐ� ĂƟǀŝĚĂĚĞƐ� ƐĆŽ� ƌĞĂůŝnjĂĚĂƐ�
ƐĞƋƵĞŶĐŝĂůŵĞŶƚĞ�Ğ�ƐĞŵ�ƐŽďƌĞƉŽƐŝĕĆŽ͘�EĂ�ĂƟǀŝĚĂĚĞ�
ĚĞ� ŚŽŵŽůŽŐĂĕĆŽ� ĚŽ� ƐŝƐƚĞŵĂ͕� ăƐ� ǀĠƐƉĞƌĂƐ� ĚĂ�
ĚĂƚĂ� ƉůĂŶĞũĂĚĂ� ĚĞ� ƐƵĂ� ŝŵƉůĂŶƚĂĕĆŽ͕� Ƶŵ� ƵƐƵĄƌŝŽ�
ŝĚĞŶƟĮĐŽƵ� Ă� ŝŶǀŝĂďŝůŝĚĂĚĞ� ĚĞ� ƵŵĂ� ĨƵŶĐŝŽŶĂůŝĚĂĚĞ�
ƚĞƐƚĂĚĂ͕�ƉŽŝƐ�ĂůŐƵŶƐ�ƌĞƋƵŝƐŝƚŽƐ�ďĄƐŝĐŽƐ�ŶĆŽ�ŚĂǀŝĂŵ�
ƐŝĚŽ� ĐŽŶƐŝĚĞƌĂĚŽƐ� ĚƵƌĂŶƚĞ� Ž� ůĞǀĂŶƚĂŵĞŶƚŽ� ĚŽƐ�
ƌĞƋƵŝƐŝƚŽƐ͘���ĂůƚĞƌĂĕĆŽ�ƋƵĞ�ƐĞ�ŵŽƐƚƌŽƵ�ŶĞĐĞƐƐĄƌŝĂ�
ĂƚƌĂƐŽƵ� Ž� ƉƌŽũĞƚŽ� Ğŵ� ƌĞůĂĕĆŽ� ă� ůŝŶŚĂ� ĚĞ� ďĂƐĞ� ĚŽ�
ƉůĂŶŽ�ĚŽ�ƉƌŽũĞƚŽ͘
^ĞŐƵŶĚŽ�Ž�WD�K<͕�ƉŽĚĞͲƐĞ�ĐŽŶƐŝĚĞƌĂƌ�ƋƵĞ�Ă�ĨĂůŚĂ�
ĨŽŝ�ŽƌŝŐŝŶĂĚĂ�ŶĂ�ĨĂƐĞ�ĚĞ
A �ŝŶŝĐŝĂĕĆŽ�ŽƵ�ƉůĂŶĞũĂŵĞŶƚŽ͕�Ğŵ�Ƶŵ�ƉƌŽĐĞƐƐŽ�ĚĂ�
ĄƌĞĂ�ĚĞ�ĐŽŶŚĞĐŝŵĞŶƚŽ�ŐĞƐƚĆŽ�ĚŽ�ƚĞŵƉŽ͘
B �ƉůĂŶĞũĂŵĞŶƚŽ�ŽƵ�ĞdžĞĐƵĕĆŽ͕�Ğŵ�Ƶŵ�ƉƌŽĐĞƐƐŽ�ĚĂ�
ĄƌĞĂ�ĚĞ�ĐŽŶŚĞĐŝŵĞŶƚŽ�ŐĞƐƚĆŽ�ĚŽ�ƚĞŵƉŽ͘�
C ĞdžĞĐƵĕĆŽ�ŽƵ�ĞŶĐĞƌƌĂŵĞŶƚŽ͕�Ğŵ�Ƶŵ�ƉƌŽĐĞƐƐŽ�ĚĂ�
ĄƌĞĂ�ĚĞ�ĐŽŶŚĞĐŝŵĞŶƚŽ�ŐĞƐƚĆŽ�ĚŽ�ƚĞŵƉŽ͘
D �ŝŶŝĐŝĂĕĆŽ�ŽƵ�ĞŶĐĞƌƌĂŵĞŶƚŽ͕�Ğŵ�Ƶŵ�ƉƌŽĐĞƐƐŽ�ĚĂ�
ĄƌĞĂ�ĚĞ�ĐŽŶŚĞĐŝŵĞŶƚŽ�ŐĞƐƚĆŽ�ĚŽ�ĞƐĐŽƉŽ͘
E �ƉůĂŶĞũĂŵĞŶƚŽ�ŽƵ�ĞdžĞĐƵĕĆŽ͕�Ğŵ�Ƶŵ�ƉƌŽĐĞƐƐŽ�ĚĂ�
ĄƌĞĂ�ĚĞ�ĐŽŶŚĞĐŝŵĞŶƚŽ�ŐĞƐƚĆŽ�ĚŽ�ĞƐĐŽƉŽ͘
�ƌĞĂ�ůŝǀƌĞ
QUESTÃO 29
hŵĂ� ĞŵƉƌĞƐĂ� ƋƵĞ� ǀĞŶĚĞ� ƉƌŽĚƵƚŽƐ� ĐŽƐŵĠƟĐŽƐ�
ĐŽŵ�ǀĞŶĚĂƐ�ĚŝƌĞƚĂƐ�ĐŽŶƚĂ�ĐŽŵ�ĚŝĨĞƌĞŶƚĞƐ�ŵſĚƵůŽƐ�
ĚĞ� ƐŽŌǁĂƌĞ� ƋƵĞ� ĂƚĞŶĚĞŵ�ĂŽƐ� ŶşǀĞŝƐ� ŽƉĞƌĂĐŝŽŶĂů͕�
ƚĄƟĐŽ� Ğ� ĞƐƚƌĂƚĠŐŝĐŽ͘� �ƉſƐ� ĚŝĂŐŶſƐƟĐŽ� ƐŝƚƵĂĐŝŽŶĂů͕�
ǀĞƌŝĮĐŽƵͲƐĞ� Ă� ƉŽƐƐŝďŝůŝĚĂĚĞ� ĚĞ� ŵĞůŚŽƌŝĂ� ŶĂ�
ŽƉĞƌĂĕĆŽ� Ğ� ŶŽ� ƐƵƉŽƌƚĞ� ĚŽ� ƉƌŽĐĞƐƐŽ� ΗZĞǀŝƐĆŽ� ĚŽ�
ƉůĂŶŽ�ĚĞ�ǀĞŶĚĂƐΗ͕�ĞdžŝďŝĚŽ�ŶĂ�ĮŐƵƌĂ�Ă�ƐĞŐƵŝƌ͘
Diretoria de
marketing
Revisão do
plano de 
vendas
Departamento
de vendas
Setor de
vendas
Comparação
com o 
previsto
Apuração
das vendas
KƐ� ĂƚŽƌĞƐ� ĞŶǀŽůǀŝĚŽƐ� ŶŽ� ƉƌŽĐĞƐƐŽ� ƐĆŽ� Ž� ƐĞƚŽƌ� ĚĞ�
ǀĞŶĚĂƐ͕� Ž� ĚĞƉĂƌƚĂŵĞŶƚŽ� ĚĞ� ǀĞŶĚĂƐ� Ğ� Ă� ĚŝƌĞƚŽƌŝĂ�
ĚĞ� ŵĂƌŬĞƟŶŐ͘� /ŶŝĐŝĂůŵĞŶƚĞ͕� Ž� ƐĞƚŽƌ� ĚĞ� ǀĞŶĚĂƐ�
ĨĂnj�Ă�ĂƉƵƌĂĕĆŽ�ĚĂƐ� ǀĞŶĚĂƐ�ŶŽ�ƉĞƌşŽĚŽ͘��Žŵ�ďĂƐĞ�
ŶĞƐƐĂ� ŝŶĨŽƌŵĂĕĆŽ͕� Ž� ĚĞƉĂƌƚĂŵĞŶƚŽ� ĚĞ� ǀĞŶĚĂƐ�
ĨĂnj�Ă� ĐŽŵƉĂƌĂĕĆŽ�ĞŶƚƌĞ�ĂƐ� ǀĞŶĚĂƐ� ƌĞĂůŝnjĂĚĂƐ�Ğ�ĂƐ�
ƉƌĞǀŝƐƚĂƐ͘�WŽƌ�Įŵ͕�Ă�ĚŝƌĞƚŽƌŝĂ�ĚĞ�ŵĂƌŬĞƟŶŐ͕�ďĂƐĞĂĚĂ�
ŶĞƐƐĂ�ĐŽŵƉĂƌĂĕĆŽ͕�ƌĞĂůŝnjĂ�Ž�ƉůĂŶŽ�ĚĞ�ǀĞŶĚĂƐ͘
EĞƐƐĂ� ƐŝƚƵĂĕĆŽ͕� ĐĂƐŽ� ƐĞ� ĚĞĐŝĚĂ� ŝŵƉůĞŵĞŶƚĂƌ�
Ă� ƚĞĐŶŽůŽŐŝĂ� �WD^� ;Business Process 
Management SystemͿ͕� Ž� ŝŵƉĂĐƚŽ� ĚĞĐŽƌƌĞŶƚĞ�
ĚĞƐƐĂ�ŝŵƉůĞŵĞŶƚĂĕĆŽ�ƐĞƌĄ
A �ƌĞĚƵĕĆŽ�ĚŽ�ƚĞŵƉŽ�ĚĞ�ĞŶǀŝŽ�Ğ�ƌĞĐĞďŝŵĞŶƚŽ�ĚŽƐ�
ĚĂĚŽƐ�ĞŶƚƌĞ�ŽƐ�ŶşǀĞŝƐ�ŽƌŐĂŶŝnjĂĐŝŽŶĂŝƐ͘
B �ƌĞĚƵĕĆŽ� ĚĞ� ĚĞƐƉĞƐĂƐ� ĚĞ� ǀĞŶĚĂƐ� ĐŽŵŽ�
ĚĞĐŽƌƌġŶĐŝĂ�ĚĂ�ŵĞůŚŽƌŝĂ�ĚŽ�ƉƌŽĐĞƐƐŽ͘
C �ƌĞĚƵĕĆŽ� ŶĂ� ƋƵĂŶƟĚĂĚĞ� ĚĞ� ŵſĚƵůŽƐ�
ŝŶĚĞƉĞŶĚĞŶƚĞƐ� ŶĞĐĞƐƐĄƌŝŽƐ� ƉĂƌĂ� ŽƉĞƌĂƌ� Ž�
ƐŝƐƚĞŵĂ͘
D �ŵĂŝŽƌ� ƉƌĞĐŝƐĆŽ� ŶĂ� ƉƌĞǀŝƐĆŽ� ĚĞ� ǀĞŶĚĂƐ� ĐŽŵŽ�
ĚĞĐŽƌƌġŶĐŝĂ�ĚĂ�ŵĞůŚŽƌŝĂ�ĚŽ�ƉƌŽĐĞƐƐŽ͘
E �ŵĂŝŽƌ� ƉƌĞĐŝƐĆŽ� ŶŽ� ƉůĂŶŽ� ĚĞ� ǀĞŶĚĂƐ� ĐŽŵŽ�
ĚĞĐŽƌƌġŶĐŝĂ�ĚĂ�ŵĞůŚŽƌŝĂ�ĚŽ�ƉƌŽĐĞƐƐŽ͘
*R40201731*
ϯϮ SISTEMAS DE INFORMAÇÃO
QUESTÃO 30
WĂƌĂ� ŐĂƌĂŶƟƌ� Ă� ƋƵĂůŝĚĂĚĞ� ŶŽ� ĚĞƐĞŶǀŽůǀŝŵĞŶƚŽ� ĚĞ�
ƐŽŌǁĂƌĞ� Ġ� ŝŶĚŝƐƉĞŶƐĄǀĞů� ĚĞĮŶŝƌ� ƉƌŽĐĞƐƐŽƐ� ƉĂƌĂ�
ŐĞƌĞŶĐŝĂƌ� ŵƵĚĂŶĕĂƐ� ŶŽ� ĞƐĐŽƉŽ� ĚŽ� ƉƌŽĚƵƚŽ� Ğ�
ĐŽŶĮŐƵƌĂĕƁĞƐ� ĚŽ� ƐŽŌǁĂƌĞ� Ğŵ� ĚĞƐĞŶǀŽůǀŝŵĞŶƚŽ͘�
�ƐƐĞƐ�ƉƌŽĐĞƐƐŽƐ� ŝŶĐůƵĞŵ�ĂƟǀŝĚĂĚĞƐ�ĚĞ�ƉůĂŶĞũĂŵĞŶƚŽ͕�
ǀĂůŝĚĂĕĆŽ͕�ǀĞƌŝĮĐĂĕĆŽ�Ğ�ŐĞƌĞŶĐŝĂŵĞŶƚŽ�ĚĞ�ǀĞƌƐƁĞƐ�
;ŵƵĚĂŶĕĂƐ�ŽƵ�releasesͿ͘
�ŽŶƐŝĚĞƌĂŶĚŽ�ĂƐ�ŝŶĨŽƌŵĂĕƁĞƐ�ĂƉƌĞƐĞŶƚĂĚĂƐ͕�ĂǀĂůŝĞ�
ĂƐ�ĂĮƌŵĂĕƁĞƐ�Ă�ƐĞŐƵŝƌ͘
/͘� K�ŐĞƌĞŶĐŝĂŵĞŶƚŽ�ĚĞ�ŵƵĚĂŶĕĂƐ�ĂĐŽŵƉĂŶŚĂ�
Ă� ƐŽůŝĐŝƚĂĕĆŽ� ĚĞ� ĂůƚĞƌĂĕƁĞƐ� ŶŽ� ƐŽŌǁĂƌĞ͕�
ĚĞĮŶĞ�ŽƐ� ĐƵƐƚŽƐ͕� ƐĞƵƐ� ŝŵƉĂĐƚŽƐ�Ğ�ƋƵĂŶĚŽ�
ĞƐƚĂƐ�ĚĞǀĞŵ�ƐĞƌ�ŝŵƉůĞŵĞŶƚĂĚĂƐ͘
//͘� �� ƌĞǀŝƐĆŽ� ĚŽƐ� ĂƌƚĞĨĂƚŽƐ� ĚĞ� ƐŽŌǁĂƌĞ� ƚĞŵ�
ƉŽƌ� ŽďũĞƟǀŽ� ĂƌŵĂnjĞŶĂƌ� Ă� ĚŽĐƵŵĞŶƚĂĕĆŽ�
Ğŵ�Ƶŵ�ƌĞƉŽƐŝƚſƌŝŽ�ĐĞŶƚƌĂů͘
///͘� ��ǀĞƌŝĮĐĂĕĆŽ�ĚĞ�ƐŽŌǁĂƌĞ�ƚĞŵ�Ž�ŽďũĞƟǀŽ�ĚĞ�
ĐŽŶƚƌŽůĞ�ĚĞ�ǀĞƌƐƁĞƐ�ĚĂ�ĚŽĐƵŵĞŶƚĂĕĆŽ͘
/s͘ � ��ǀĂůŝĚĂĕĆŽ�ĚĞ�ƐŽŌǁĂƌĞ�ƚĞŵ�Ž�ŽďũĞƟǀŽ�ĚĞ�
ŐĂƌĂŶƟƌ�ƋƵĞ�ĂƐ�ŶĞĐĞƐƐŝĚĂĚĞƐ�Ğ�ĞdžƉĞĐƚĂƟǀĂƐ�
ĚŽ�ĐůŝĞŶƚĞ�ƐĞũĂŵ�ĂƚĞŶĚŝĚĂƐ͘
V. K�ŐĞƌĞŶĐŝĂŵĞŶƚŽ�ĚĞ�ĐŽŶĮŐƵƌĂĕĆŽ�ĐŽŶƚƌŽůĂ�
Ă� ĞĚŝĕĆŽ� ƐŝŵƵůƚąŶĞĂ� ĚŽƐ� ĂƌƚĞĨĂƚŽƐ� ĚŽ�
ƐŽŌǁĂƌĞ͕�ŵĂŶƚĠŵ� Ž� ĐŽŶƚƌŽůĞ� ĚĂƐ� ǀĞƌƐƁĞƐ�
ĚŽ� ƐŽŌǁĂƌĞ� Ğ� ƌĞĐŽŵĞŶĚĂ� Ă� ĂƵĚŝƚŽƌŝĂ� ĚĂƐ�
ĐŽŶĮŐƵƌĂĕƁĞƐ͘
��ĐŽƌƌĞƚŽ�ĂƉĞŶĂƐ�Ž�ƋƵĞ�ƐĞ�ĂĮƌŵĂ�Ğŵ
A �/͕�//�Ğ�///͘
B �/͕�//�Ğ�/s͘
C �/͕�/s�Ğ�s͘
D �//͕�///�Ğ�s͘
E �///͕�/s�Ğ�s͘
�ƌĞĂ�ůŝǀƌĞ
QUESTÃO 31
�� ĐůŽƵĚ� ĐŽŵƉƵƟŶŐ� ;ĐŽŵƉƵƚĂĕĆŽ� Ğŵ� ŶƵǀĞŵͿ� ƚĞŵ�
Ž� ŽďũĞƟǀŽ� ĚĞ� ĨŽƌŶĞĐĞƌ� ƌĞĐƵƌƐŽƐ� ĚĞ� ŚĂƌĚǁĂƌĞ e 
ƐŽŌǁĂƌĞ� ƐŽď� ĚĞŵĂŶĚĂ� Ă� ƉĂƌƟƌ� ĚĞ� ƐĞƌǀŝĚŽƌĞƐ�
ŝŶƚĞƌůŝŐĂĚŽƐ� ƉĞůĂ� ŝŶƚĞƌŶĞƚ͕� ƐĞŐƵŝŶĚŽ� Ž� ƉƌŝŶĐşƉŝŽ�
ĚĂ� ĐŽŵƉƵƚĂĕĆŽ�Ğŵ�grid� ;ŐƌĂĚĞͿ͘�hŵĂ�ĂƌƋƵŝƚĞƚƵƌĂ�
em grid�Ġ�ĚĞƐĐƌŝƚĂ�ƉŽƌ�ŵĞŝŽ�ĚĂƐ�ƋƵĂƚƌŽ�ĐĂŵĂĚĂƐ�Ă�
ƐĞŐƵŝƌ͘
ͻ� ZĞĚĞ͗�ĞdžĞĐƵƚĂ�Ă�ĐŽŵƵŶŝĐĂĕĆŽ�Ğ�ƐĞ�ƵƟůŝnjĂ�ĚĂ�
ƉĂƌƚĞ�İƐŝĐĂ͖�
ͻ� ZĞĐƵƌƐŽƐ͗� ĨŽƌŵĂĚĂ� ƉĞůŽƐ� ƐĞƌǀŝĚŽƌĞƐ� ĚĞ�
ĂƌŵĂnjĞŶĂŵĞŶƚŽ�ĞͬŽƵ�ƉƌŽĐĞƐƐĂŵĞŶƚŽ͖�
ͻ� DŝĚĚůĞǁĂƌĞ͗� ĨŽƌŵĂĚĂ� ƉĞůŽ� ƐŽŌǁĂƌĞ
ƌĞƐƉŽŶƐĄǀĞů�ƉĞůĂ�ƚƌŽĐĂ�ĚĞ�ŝŶĨŽƌŵĂĕƁĞƐ͖�
ͻ� &ĞƌƌĂŵĞŶƚĂƐ� Ğ� ĂƉůŝĐĂĕƁĞƐ͗� ƌĞƉƌĞƐĞŶƚĂĚĂ�
ƉĞůŽƐ�ĂƉůŝĐĂƟǀŽƐ͘
�Ğ� ĂĐŽƌĚŽ� ĐŽŵ� Ž� ƚĞdžƚŽ͕� ĂǀĂůŝĞ� ĂƐ� ĂĮƌŵĂĕƁĞƐ� Ă�
ƐĞŐƵŝƌ͘
/͘� �� ĐĂŵĂĚĂ� ĚĞ� ĨĞƌƌĂŵĞŶƚĂƐ� Ğ� ĂƉůŝĐĂĕƁĞƐ� Ġ�
ƌĞƐƉŽŶƐĄǀĞů�ƉĞůĂ�ŶĞŐŽĐŝĂĕĆŽ�ĚĂƐ�ƚƌĂŶƐĂĕƁĞƐ�
ĚĞ�ĚĂĚŽƐ�ŶŽ�grid.
//͘� �� ĐĂŵĂĚĂ�ŵŝĚĚůĞǁĂƌĞ� Ġ� ƌĞƐƉŽŶƐĄǀĞů� ƉĞůĂ�
ŝŶƚĞƌĐŽŶĞĐƟǀŝĚĂĚĞ�Ğ�ĐŽŵƵŶŝĐĂĕĆŽ�ĞŶƚƌĞ�ŽƐ�
ŵĞŵďƌŽƐ�ĚŽ�grid.
///͘� �� ĐĂŵĂĚĂ� ĚĞ� ƌĞĚĞ� Ġ� ƌĞƉŽŶƐĄǀĞů� ƉĞůĂ�
ĐŽŶĐĞĐƟǀŝĚĂĚĞ�ĞŶƚƌĞ�ŽƐ�ĚŝĨĞƌĞŶƚĞƐ�ŵĞŵďƌŽƐ�
̎�grid.
/s͘ � �� ĐĂŵĂĚĂ� ĚĞ� ƌĞĐƵƌƐŽƐ� Ġ� ƌĞƐƉŽŶƐĄǀĞů� ƉĞůĂ�
ƐĞŐƵƌĂŶĕĂ�ĚŽƐ�ĚĂĚŽƐ�ŶĂƐ�ĂƉůŝĐĂĕƁĞƐ�ĚŽ�grid.
��ĐŽƌƌĞƚŽ�ĂƉĞŶĂƐ�Ž�ƋƵĞ�ƐĞ�ĂĮƌŵĂ�Ğŵ
A �/�Ğ�//͘
B �//�Ğ�///͘
C �///�Ğ�/s͘
D �/͕�//�Ğ�/s͘
E �/͕�///�Ğ�/s͘
�ƌĞĂ�ůŝǀƌĞ
*R40201732*
ϯϯSISTEMAS DE INFORMAÇÃO
QUESTÃO 32
��ůĞŝ�^ĂƌďĂŶĞƐͲKdžůĞLJ�;^KyͿ͕�ƉƵďůŝĐĂĚĂ�Ğŵ�ĂŐŽƐƚŽ�ĚĞ�ϮϬϬϮ͕�ĂƉſƐ�ĞƐĐąŶĚĂůŽƐ�ĮŶĂŶĐĞŝƌŽƐ�ĂĐŽŶƚĞĐŝĚŽƐ�Ğŵ�
ĐŽŵƉĂŶŚŝĂƐ�ĂŵĞƌŝĐĂŶĂƐ�ĂďĞƌƚĂƐ�ŶŽƐ��ƐƚĂĚŽƐ�hŶŝĚŽƐ͕�ŽďũĞƟǀĂ�ƉƌŽƚĞŐĞƌ�ŽƐ�ŝŶǀĞƐƟĚŽƌĞƐ͕�ŶŽ�ŵĞƌĐĂĚŽ�ĚĞ�
ĐĂƉŝƚĂů�ĂŵĞƌŝĐĂŶŽ͕�ĚĞ� ĨƌĂƵĚĞƐ�ĐŽŶƚĄďĞŝƐ�Ğ�ĮŶĂŶĐĞŝƌĂƐ͘��ŶƚƌĞ�ŽƐ�ĚŝǀĞƌƐŽƐ�ĐŽŶƚƌŽůĞƐ�ƋƵĞ�ĞƐƐĂ� ůĞŝ� ƌĞŐƵůĂ͕�
ĚĞƐƚĂĐĂŵͲƐĞ�ĂƋƵĞůĞƐ�ƋƵĞ�ĚĞǀĞŵ�ŐĂƌĂŶƟƌ�Ă�ŝŶƚĞŐƌŝĚĂĚĞ�ĚĞ�ŝŶĨŽƌŵĂĕƁĞƐ�ĐŽŶƚĄďĞŝƐ�Ğ�ĮŶĂŶĐĞŝƌĂƐ͘�dĂů�ĐƌŝƐĞ�
ĚĞƐƉĞƌƚŽƵ�Ă�ŝŵƉŽƌƚąŶĐŝĂ�ĚĂ�ƚĞŵĄƟĐĂ�'ŽǀĞƌŶĂŶĕĂ�ĚĞ�dĞĐŶŽůŽŐŝĂ�ĚĂ�/ŶĨŽƌŵĂĕĆŽ�;d/Ϳ�ƉĂƌĂ�ĂƐ�ŽƌŐĂŶŝnjĂĕƁĞƐ͕�
ĚĞ�ŵŽĚŽ�Ă�ƐĞƌĞŵ�ĐŽŶƐŝĚĞƌĂĚŽƐ�ƌĞƋƵŝƐŝƚŽƐ�ůĞŐĂŝƐ�Ă�ƚƌŽĐĂ�ĚĞ�ŝŶĨŽƌŵĂĕƁĞƐ�ĞŶƚƌĞ�ƉĂƌĐĞŝƌŽƐ�ĞƐƚƌĂƚĠŐŝĐŽƐ�ĚĂƐ�
ŽƌŐĂŶŝnjĂĕƁĞƐ�Ğ�Ă�ĨŽƌŵĂůŝnjĂĕĆŽ�ĚĞ�ƵŵĂ�ƉŽůşƟĐĂ�ĚĞ�ƐĞŐƵƌĂŶĕĂ�ĚĂ�ŝŶĨŽƌŵĂĕĆŽ͕�ĞŶƚƌĞ�ŽƵƚƌŽƐ͘��ĞƐƚĂ�ĨŽƌŵĂ͕�
ĐĂďĞ�ĚĞƐƚĂĐĂƌ� ƋƵĞ�Ž� ŽďũĞƟǀŽ�ĚĂ�'ŽǀĞƌŶĂŶĕĂ� ĚĞ� d/� Ğŵ�ƵŵĂ�ŽƌŐĂŶŝnjĂĕĆŽ� Ġ� ĂůŝŶŚĂƌ� Ă� d/� ĂŽƐ� ƌĞƋƵŝƐŝƚŽƐ�
ĚĞ� ŶĞŐſĐŝŽ͕� ĚĞ�ŵŽĚŽ� Ă� ŐĂƌĂŶƟƌ� Ă� ĐŽŶƟŶƵŝĚĂĚĞ� ĚŽƐ� ƐĞƌǀŝĕŽƐ� ƉƌĞƐƚĂĚŽƐ͕� ďĞŵ� ĐŽŵŽ� Ă�ŵŝŶŝŵŝnjĂĕĆŽ� ĚĂ�
ĞdžƉŽƐŝĕĆŽ�ĚŽ�ŶĞŐſĐŝŽ�ĂŽƐ�ƌŝƐĐŽƐ�ĚĞ�d/͘
&�ZE�E��^͕��͘�͖͘���Z�h͕�s͘ ��͘�/ŵƉůĂŶƚĂŶĚŽ�Ă�ŐŽǀĞƌŶĂŶĕĂ�ĚĞ�d/͗�ĚĂ�ĞƐƚƌĂƚĠŐŝĂ�ă�ŐĞƐƚĆŽ�ĚŽƐ�ƉƌŽĐĞƐƐŽƐ�Ğ�ƐĞƌǀŝĕŽƐ͘�
ZŝŽ�ĚĞ�:ĂŶĞŝƌŽ͗��ƌĂƐƉŽƌƚ͕�ϮϬϭϮ�;ĂĚĂƉƚĂĚŽͿ͘
��ƌĞƐƉĞŝƚŽ�ĚĞƐƐĞ�ĐŽŶƚĞdžƚŽ͕�ĂǀĂůŝĞ�ĂƐ�ĂĮƌŵĂĕƁĞƐ�Ă�ƐĞŐƵŝƌ͘
/͘� K�ĂƚĞŶĚŝŵĞŶƚŽ�Ă�ŵĂƌĐŽƐ�ĚĞ�ƌĞŐƵůĂĕĆŽ�;complianceͿ�ŝŵƉůŝĐĂŵ͕�ƉĂƌĂ�Ă�ĄƌĞĂ�ĚĞ�d/͕�ƋƵĞ�ŽƐ�ƐŝƐƚĞŵĂƐ�
ĚĞ� ŝŶĨŽƌŵĂĕĆŽ� ƚƌĂŶƐĂĐŝŽŶĂŝƐ� ĚĞ� ƵŵĂ� ŽƌŐĂŶŝnjĂĕĆŽ͕� ŐĞƌĂĚŽƌĞƐ� ĚĞ�ĨĂƚŽƐ� ĐŽŶƚĄďĞŝƐ� Ğ� ĮŶĂŶĐĞŝƌŽƐ͕�
ƉŽƐƐŝďŝůŝƚĞŵ�Ž�ĂĐĞƐƐŽ�Ğ�Ă�ĞŵŝƐƐĆŽ�ĚĞ�ƌĞůĂƚſƌŝŽƐ�ĚĞ�ƌĞƐƵůƚĂĚŽƐ͘
//͘� �� ƐĞŐƵƌĂŶĕĂ�ĚĂ� ŝŶĨŽƌŵĂĕĆŽ�ĚĞǀĞ� ƐĞƌ� ĨŽĐĂĚĂ�ƉƌŝŽƌŝƚĂƌŝĂŵĞŶƚĞ�ŶĂ�ƉƌŽƚĞĕĆŽ�ĚĂ� ŝŶĨƌĂĞƐƚƌƵƚƵƌĂ� ĚĞ�
ƐĞƌǀŝĚŽƌĞƐ�ƋƵĞ�ĂƌŵĂnjĞŶĂŵ�ĂƐ�ŝŶĨŽƌŵĂĕƁĞƐ�ƚƌĂŶƐĂĐŝŽŶĂŝƐ͕�ĐŽŵŽ�ĐŽŶƚĄďĞŝƐ�Ğ�ĮŶĂŶĐĞŝƌĂƐ͘
///͘� ��ŝŶƚĞŐƌĂĕĆŽ�ƚĞĐŶŽůſŐŝĐĂ�ĞŶƚƌĞ�ĮůŝĂŝƐ�ĚĞ�ƵŵĂ�ŽƌŐĂŶŝnjĂĕĆŽ͕�ŽƵ�ƐĞũĂ͕�ĞŶƚƌĞ�ĞůŽƐ�ĚĞ�ƵŵĂ�ĐĂĚĞŝĂ�ĚĞ�
ĚŝƐƚƌŝďƵŝĕĆŽ͕�ďĞŵ�ĐŽŵŽ�Ă�ŐĞƐƚĆŽ�ĚĞ�ĐůŝĞŶƚĞƐ�ĂůƚĂŵĞŶƚĞ�ƐŽĮƐƟĐĂĚŽƐ͕�ŽƵ�ƐĞũĂ͕�ĞŶƚƌĞ�ĞůĞŵĞŶƚŽƐ�ƋƵĞ�
ƵůƚƌĂƉĂƐƐĂŵ�ĂƐ�ĨƌŽŶƚĞŝƌĂƐ�ĚĂ�ŽƌŐĂŶŝnjĂĕĆŽ͕�ĚĞǀĞŵ�ƐĞƌ�ĐŽŶƐŝĚĞƌĂĚĂƐ�ŶŽ�ŵŽŵĞŶƚŽ�ĚĞ�ƐĞ�ĂůŝŶŚĂƌ�Ă�d/�
ĂŽƐ�ƌĞƋƵŝƐŝƚŽƐ�ĚĞ�ŶĞŐſĐŝŽ͘
/s͘ � �ŵ�ŐƌĂŶĚĞƐ�ŽƌŐĂŶŝnjĂĕƁĞƐ�ďƌĂƐŝůĞŝƌĂƐ� Ğ�ŵƵůƟŶĂĐŝŽŶĂŝƐ͕� Ă� ŝŵƉůĞŵĞŶƚĂĕĆŽ�ĚĞ� ͞ĐĞŶƚƌŽ�ĚĞ� ƐĞƌǀŝĕŽƐ�
ĐŽŵƉĂƌƟůŚĂĚŽƐ͟�ǀŝƐĂ�ĐĞŶƚƌĂůŝnjĂƌ�ĚŝǀĞƌƐĂƐ�ĄƌĞĂƐ�ĚĞ�ŶĞŐſĐŝŽ͕�ĂƐƐŝŵ�ĐŽŵŽ�ĚĞƚĞƌŵŝŶĂĚĂƐ�ŽƉĞƌĂĕƁĞƐ�
ĞͬŽƵ�ƐĞƌǀŝĕŽƐ�ĚĞ�d/͘
��ĐŽƌƌĞƚŽ�ĂƉĞŶĂƐ�Ž�ƋƵĞ�ƐĞ�ĂĮƌŵĂ�Ğŵ
A �/�Ğ�//͘
B �/�Ğ�///͘
C //�Ğ�/s͘
D �/͕�///�Ğ�/s͘
E �//͕�///�Ğ�/s͘
�ƌĞĂ�ůŝǀƌĞ
*R40201733*
ϯϰ SISTEMAS DE INFORMAÇÃO
QUESTÃO 33
dĞŶĚŽ� Ğŵ� ǀŝƐƚĂ� ƋƵĞ� Ă� ŝŶĨŽƌŵĂĕĆŽ� ĞƐƚĄ� ĞŶƚƌĞ� ŽƐ�
ďĞŶƐ�ŵĂŝƐ� ŝŵƉŽƌƚĂŶƚĞƐ�ƉĂƌĂ�ƵŵĂ�ŽƌŐĂŶŝnjĂĕĆŽ͕�Ƶŵ�
ĚŽƐ�ĨĂƚŽƌĞƐ�ĚĞĐŝƐŝǀŽƐ�ŶĂ�ĚĞĮŶŝĕĆŽ�ĚĞ�ƵŵĂ�ƌĞĚĞ�ĚĞ�
ĐŽŵƉƵƚĂĚŽƌĞƐ�Ġ�Ă� ƐĞŐƵƌĂŶĕĂ�ĚĂ� ŝŶĨŽƌŵĂĕĆŽ͘�WĂƌĂ�
ŐĂƌĂŶƟƌ�ƚĂů�ƐĞŐƵƌĂŶĕĂ�Ğ�ĞǀŝƚĂƌ�ƋƵĂůƋƵĞƌ�ĚĞƐǀŝŽ�ŽƵ�
ĂĕĆŽ� ƋƵĞ� ƉŽƐƐĂ�ŵŽĚŝĮĐĂƌ� ĞƐƐĂƐ� ŝŶĨŽƌŵĂĕƁĞƐ� ƐĞŵ�
ĂƵƚŽƌŝnjĂĕĆŽ�ŽƵ͕�ĂŝŶĚĂ͕�ƉĂƌĂ�ƉƌŽƚĞŐġͲůĂƐ�ĚĞ�ĂƚĂƋƵĞƐ�
ĐŝďĞƌŶĠƟĐŽƐ͕� ƐĆŽ� ŶĞĐĞƐƐĄƌŝŽƐ� ƉůĂŶĞũĂŵĞŶƚŽƐ� Ğ�
ĞƐƚƌƵƚƵƌĂĕĆŽ�ĚĂ�ƌĞĚĞ�Ğ�ĚĞ�ƐĞƵƐ�ĂĐĞƐƐŽƐ͘
&KEd�^͕��͘�WƌĂƟĐĂŶĚŽ�Ă�ƐĞŐƵƌĂŶĕĂ�ĚĂ�ŝŶĨŽƌŵĂĕĆŽ͘�ϭ͘�ĞĚ͘�
^ĆŽ�WĂƵůŽ͗��Z�^WKZd͕ �ϮϬϬϴ�;ĂĚĂƉƚĂĚŽͿ͘
��ŽŶƐŝĚĞƌĂŶĚŽ�Ž�ƚĞdžƚŽ͕�ĂǀĂůŝĞ�ĂƐ�ĂĮƌŵĂĕƁĞƐ�Ă�ƐĞŐƵŝƌ͘
/͘� �� ƉƌŽƚĞĕĆŽ� ĚĂ� ŝŶĨŽƌŵĂĕĆŽ� Ğŵ� ƵŵĂ�
ŽƌŐĂŶŝnjĂĕĆŽ� Ġ� ĐŽŵƉĞƚġŶĐŝĂ� ƌĞƐƚƌŝƚĂ� ă�
ĄƌĞĂ� ĚĞ� ƚĞĐŶŽůŽŐŝĂ͕� ƋƵĞ� ĂƐƐƵŵĞ� ƚŽƚĂů�
ƌĞƐƉŽŶƐĂďŝůŝĚĂĚĞ�ƐŽďƌĞ�ƐƵĂ�ƐĞŐƵƌĂŶĕĂ͘
//͘� �� ƉƌŽƚĞĕĆŽ� ĚĂ� ŝŶĨŽƌŵĂĕĆŽ� ĞdžŝŐĞ� ƉŽƐƚƵƌĂ� Ğ�
ĐŽŵƉƌŽŵĞƟŵĞŶƚŽ� ĚŽƐ� ĞŶǀŽůǀŝĚŽƐ� ŶĂ� ƐƵĂ�
ĞdžĞĐƵĕĆŽ͕� ƉŽƌƚĂŶƚŽ͕� ĚĞǀĞ� ƐĞƌ� ƚƌĂƚĂĚĂ� ĚĞ�
ĨŽƌŵĂ�ƉƌŽĮƐƐŝŽŶĂů͘
///͘� �� ƉƌĞƐĞŶĕĂ� ĚĞ� ĨƵŶĐŝŽŶĄƌŝŽƐ� ĠƟĐŽƐ� ŶĂ�
ĞŵƉƌĞƐĂ� ĞůŝŵŝŶĂ� Ă� ŶĞĐĞƐƐŝĚĂĚĞ� ĚĞ�
ŝŶǀĞƐƟŵĞŶƚŽƐ� ŶĂ� ĄƌĞĂ� ĚĞ� ƐĞŐƵƌĂŶĕĂ� ĚĂ�
ŝŶĨŽƌŵĂĕĆŽ͘
/s͘ � KƐ� ĂƚĂƋƵĞƐ� ĐŝďĞƌŶĠƟĐŽƐ� ƐĆŽ� ĐĂĚĂ� ĚŝĂ�
ŵĂŝƐ� ĨƌĞƋƵĞŶƚĞƐ͕� ƉŽƌ� ŝƐƐŽ͕� Ă� ƐĞŐƵƌĂŶĕĂ� ĚĂ�
ŝŶĨŽƌŵĂĕĆŽ�ĚĞǀĞ�ƐĞƌ�ĐŽŶƐŝĚĞƌĂĚĂ�ĞƐƐĞŶĐŝĂů͘
��ĐŽƌƌĞƚŽ�Ž�ƋƵĞ�ƐĞ�ĂĮƌŵĂ�Ğŵ
A �//͕�ĂƉĞŶĂƐ͘
B �/�Ğ�///͕�ĂƉĞŶĂƐ͘
C �//�Ğ�/s͕�ĂƉĞŶĂƐ͘
D �/͕�///�Ğ�/s͕�ĂƉĞŶĂƐ͘
E �/͕�//͕�///�Ğ�/s͘
�ƌĞĂ�ůŝǀƌĞ
Yh�^d�K�ϯϰ�
EŽ� ĐŽŶƚĞdžƚŽ� ĚĞ� ĂƌƋƵŝƚĞƚƵƌĂ� Ğ� ŽƌŐĂŶŝnjĂĕĆŽ� ĚĞ�
ĐŽŵƉƵƚĂĚŽƌĞƐ͕�Ž�ƚĞƌŵŽ�cluster�Ġ�ƵƐĂĚŽ�ƉĂƌĂ�ĚĞƐŝŐŶĂƌ�
Ƶŵ� ŐƌƵƉŽ� ĚĞ� ĐŽŵƉƵƚĂĚŽƌĞƐ� ŝŶƚĞƌĐŽŶĞĐƚĂĚŽƐ͕�
ƚƌĂďĂůŚĂŶĚŽ� ĐŽŵŽ� Ƶŵ� ƌĞĐƵƌƐŽ� ĚĞ� ĐŽŵƉƵƚĂĕĆŽ�
ƵŶŝĮĐĂĚŽ͘��ĂĚĂ�ĐŽŵƉƵƚĂĚŽƌ�ƉĞƌƚĞŶĐĞŶƚĞ�ĂŽ�cluster
Ġ�ƵƐƵĂůŵĞŶƚĞ�ĚĞŶŽŵŝŶĂĚŽ�Ŷſ͘��Clusters�ĐŽƐƚƵŵĂŵ�
ƐĞƌ� ƵƟůŝnjĂĚŽƐ� Ğŵ� ĂŵďŝĞŶƚĞƐ� ĐŽƌƉŽƌĂƟǀŽƐ͕� ƐĞŶĚŽ�
ƉĂƌƟĐƵůĂƌŵĞŶƚĞ� ĂĚĞƋƵĂĚŽƐ� ƉĂƌĂ� ĂƉůŝĐĂĕƁĞƐ�
ďĂƐĞĂĚĂƐ�Ğŵ�ƐĞƌǀŝĚŽƌĞƐ͘�
^d�>>/E'^͕�t͘��ƌƋƵŝƚĞƚƵƌĂ�Ğ�ŽƌŐĂŶŝnjĂĕĆŽ�ĚĞ�ĐŽŵƉƵƚĂĚŽƌĞƐ.
ϴ͘�ĞĚ͘�^ĆŽ�WĂƵůŽ͗�WƌĞŶƟĐĞ�,Ăůů͕�ϮϬϭϬ�;ĂĚĂƉƚĂĚŽͿ͘
�ŽŶƐŝĚĞƌĂŶĚŽ�ĂƐ�ŝŶĨŽƌŵĂĕƁĞƐ�ĂƉƌĞƐĞŶƚĂĚĂƐ͕�ĂǀĂůŝĞ�
ĂƐ�ĂĮƌŵĂĕƁĞƐ�Ă�ƐĞŐƵŝƌ͘
/͘� hŵĂ�ĨĂůŚĂ�Ğŵ�Ƶŵ�Ŷſ�ĚĞ�Ƶŵ�cluster�ŝŵƉůŝĐĂ�
Ğŵ�ƉĞƌĚĂ�ƚŽƚĂů�ĚĞ�ƐĞƌǀŝĕŽ͘
//͘� �� ŝŶƚĞƌůŝŐĂĕĆŽ� ĞŶƚƌĞ� ŽƐ� ŶſƐ� ĚĞ� Ƶŵ� cluster
ƌĞĂůŝnjĂͲƐĞ� ƉŽƌ�ŵĞŝŽ� ĚĞ� Ƶŵ� ďĂƌƌĂŵĞŶƚŽ� ĚĞ�
ĐŽŶƚƌŽůĞ͘
///͘� �� ĞƐĐĂůĂďŝůŝĚĂĚĞ� ĚĞ� Ƶŵ� cluster� Ġ�ŵĂŝŽƌ� ĚŽ�
ƋƵĞ� Ă� ĚĞ� Ƶŵ� ƉƌŽĐĞƐƐĂĚŽƌ� ĐŽŵ� ŵƷůƟƉůŽƐ�
ŶƷĐůĞŽƐ͘
/s͘ � ��ƌĞůĂĕĆŽ�ĐƵƐƚŽͬĚĞƐĞŵƉĞŶŚŽ�ĚĞ�Ƶŵ�cluster
Ġ�ŵĞůŚŽƌ�ĚŽ�ƋƵĞ�Ă�ĚĞ�ƵŵĂ�ƷŶŝĐĂ�ŵĄƋƵŝŶĂ�ĚĞ�
ŐƌĂŶĚĞ�ƉŽƌƚĞ͘
��ĐŽƌƌĞƚŽ�ĂƉĞŶĂƐ�Ž�ƋƵĞ�ƐĞ�ĂĮƌŵĂ�Ğŵ
A �/�Ğ�///͘
B //�Ğ�/s͘
C �///�Ğ�/s͘
D /͕�//�Ğ�///͘
E /͕�//�Ğ�/s͘
�ƌĞĂ�ůŝǀƌĞ
*R40201734*
ϯϱSISTEMAS DE INFORMAÇÃO
Yh�^d�K�ϯϱ�
K�ĐŽŽƌĚĞŶĂĚŽƌ�ŐĞƌĂů�ĚĞ�Ƶŵ�ĐŽŵŝƚġ�ŽůşŵƉŝĐŽ�ƐŽůŝĐŝƚŽƵ�Ă�ŝŵƉůĞŵĞŶƚĂĕĆŽ�ĚĞ�Ƶŵ�ĂƉůŝĐĂƟǀŽ�ƋƵĞ�ƉĞƌŵŝƚĂ�Ž�
ƌĞŐŝƐƚƌŽ�ĚŽƐ�ƌĞĐŽƌĚĞƐ�ĚŽƐ�ĂƚůĞƚĂƐ�ă�ŵĞĚŝĚĂ�ƋƵĞ�ĨŽƌĞŵ�ƐĞŶĚŽ�ƋƵĞďƌĂĚŽƐ͕�ŵĂŶƚĞŶĚŽ�Ă�ŽƌĚĞŵ�ĐƌŽŶŽůſŐŝĐĂ�
ĚŽƐ�ĂĐŽŶƚĞĐŝŵĞŶƚŽƐ͕�Ğ�ƉŽƐƐŝďŝůŝƚĂŶĚŽ�Ă�ůĞŝƚƵƌĂ�ĚŽƐ�ĚĂĚŽƐ�Ă�ƉĂƌƟƌ�ĚŽƐ�ŵĂŝƐ�ƌĞĐĞŶƚĞƐ͘
�ŽŶƐŝĚĞƌĂŶĚŽ� ŽƐ� ƌĞƋƵŝƐŝƚŽƐ� ĚŽ� ĂƉůŝĐĂƟǀŽ͕� Ă� ĞƐƚƌƵƚƵƌĂ� ĚĞ� ĚĂĚŽƐ�ŵĂŝƐ� ĂĚĞƋƵĂĚĂ� ƉĂƌĂ� Ă� ƐŽůƵĕĆŽ� Ă� ƐĞƌ�
ŝŵƉůĞŵĞŶƚĂĚĂ�Ġ
A �Ž� ĚĞƋƵĞ͗� ƟƉŽ� ĞƐƉĞĐŝĂů� ĚĞ� ůŝƐƚĂ� ĞŶĐĂĚĞĂĚĂ͕� ƋƵĞ� ƉĞƌŵŝƚĞ� Ă� ŝŶƐĞƌĕĆŽ� Ğ� Ă� ƌĞŵŽĕĆŽ� Ğŵ�ƋƵĂůƋƵĞƌ� ĚĂƐ�
ĚƵĂƐ�ĞdžƚƌĞŵŝĚĂĚĞƐ�ĚĂ�ĮůĂ�Ğ�ƋƵĞ�ĚĞǀĞ�ƉŽƐƐƵŝƌ�Ƶŵ�Ŷſ�ĐŽŵ�Ă�ŝŶĨŽƌŵĂĕĆŽ�;ƌĞĐŽƌĚĞͿ�Ğ�ĚŽŝƐ�ĂƉŽŶƚĂĚŽƌĞƐ͕�
ƌĞƐƉĞĐƟǀĂŵĞŶƚĞ͕�ƉĂƌĂ�ŽƐ�ŶſƐ�ƉƌſdžŝŵŽ�Ğ�ĂŶƚĞƌŝŽƌ͘
B �Ă�ĮůĂ͗�ƟƉŽ�ĞƐƉĞĐŝĂů�ĚĞ�ůŝƐƚĂ�ĞŶĐĂĚĞĂĚĂ͕�ƚĂů�ƋƵĞ�Ž�ƉƌŝŵĞŝƌŽ�ŽďũĞƚŽ�Ă�ƐĞƌ�ŝŶƐĞƌŝĚŽ�ŶĂ�ĮůĂ�Ġ�Ž�ƉƌŝŵĞŝƌŽ�Ă�ƐĞƌ�
ůŝĚŽ͖�ŶĞƐƐĞ�ŵĞĐĂŶŝƐŵŽ͕�ĐŽŶŚĞĐŝĚŽ�ĐŽŵŽ�ĞƐƚƌƵƚƵƌĂ�&/&K�;First In – First OutͿ͕�Ă�ŝŶƐĞƌĕĆŽ�Ğ�Ă�ƌĞŵŽĕĆŽ�
ƐĆŽ�ĨĞŝƚĂƐ�Ğŵ�ĞdžƚƌĞŵŝĚĂĚĞƐ�ĐŽŶƚƌĄƌŝĂƐ�Ğ�Ă�ĞƐƚƌƵƚƵƌĂ�ĚĞǀĞ�ƉŽƐƐƵŝƌ�Ƶŵ�Ŷſ�ĐŽŵ�Ă�ŝŶĨŽƌŵĂĕĆŽ�;ƌĞĐŽƌĚĞͿ�Ğ�
Ƶŵ�ĂƉŽŶƚĂĚŽƌ͕ �ƌĞƐƉĞĐƟǀĂŵĞŶƚĞ͕�ƉĂƌĂ�Ž�ƉƌſdžŝŵŽ�Ŷſ͘
C �Ă�ƉŝůŚĂ͗�ƟƉŽ�ĞƐƉĞĐŝĂů�ĚĞ�ůŝƐƚĂ�ĞŶĐĂĚĞĂĚĂ͕�ŶĂ�ƋƵĂů�Ž�ƷůƟŵŽ�ŽďũĞƚŽ�Ă�ƐĞƌ�ŝŶƐĞƌŝĚŽ�ŶĂ�ĮůĂ�Ġ�Ž�ƉƌŝŵĞŝƌŽ�Ă�
ƐĞƌ�ůŝĚŽ͖�ŶĞƐƐĞ�ŵĞĐĂŶŝƐŵŽ͕�ĐŽŶŚĞĐŝĚŽ�ĐŽŵŽ�ĞƐƚƌƵƚƵƌĂ�>/&K�;>ĂƐƚ�/Ŷ�ʹ �&ŝƌƐƚ�KƵƚͿ͕�Ă�ŝŶƐĞƌĕĆŽ�Ğ�Ă�ƌĞŵŽĕĆŽ�
ƐĆŽ�ĨĞŝƚĂƐ�ŶĂ�ŵĞƐŵĂ�ĞdžƚƌĞŵŝĚĂĚĞ�Ğ�Ă�ĞƐƚƌƵƚƵƌĂ�ĚĞǀĞ�ƉŽƐƐƵŝƌ�Ƶŵ�Ŷſ�ĐŽŵ�Ă�ŝŶĨŽƌŵĂĕĆŽ�;ƌĞĐŽƌĚĞͿ�Ğ�Ƶŵ�
ĂƉŽŶƚĂĚŽƌ�ƉĂƌĂ�Ž�ƉƌſdžŝŵŽ�Ŷſ͘
D �Ă�ĮůĂ�ŝŶǀĞƌƟĚĂ͗�ƟƉŽ�ĞƐƉĞĐŝĂů�ĚĞ�ůŝƐƚĂ�ĞŶĐĂĚĞĂĚĂ͕�ƚĂů�ƋƵĞ�Ž�ƉƌŝŵĞŝƌŽ�ŽďũĞƚŽ�Ă�ƐĞƌ�ŝŶƐĞƌŝĚŽ�ŶĂ�ĮůĂ�Ġ�Ž�
ƉƌŝŵĞŝƌŽ�Ă�ƐĞƌ�ůŝĚŽ͖�ŶĞƐƐĞ�ŵĞĐĂŶŝƐŵŽ͕�ĐŽŶŚĞĐŝĚŽ�ĐŽŵŽ�ĞƐƚƌƵƚƵƌĂ�&/&K�;First In – First OutͿ͕�Ă�ŝŶƐĞƌĕĆŽ�Ğ�
Ă�ƌĞŵŽĕĆŽ�ƐĆŽ�ĨĞŝƚĂƐ�Ğŵ�ĞdžƚƌĞŵŝĚĂĚĞƐ�ĐŽŶƚƌĄƌŝĂƐ�Ğ�Ă�ĞƐƚƌƵƚƵƌĂ�ĚĞǀĞ�ƉŽƐƐƵŝƌ�Ƶŵ�Ŷſ�ĐŽŵ�Ă�ŝŶĨŽƌŵĂĕĆŽ�
;ƌĞĐŽƌĚĞͿ�Ğ�Ƶŵ�ĂƉŽŶƚĂĚŽƌ͕ �ƌĞƐƉĞĐƟǀĂŵĞŶƚĞ͕�ƉĂƌĂ�Ž�Ŷſ�ĂŶƚĞƌŝŽƌ͘
E �Ă� ůŝƐƚĂ� ĐŝƌĐƵůĂƌ͗� ƟƉŽ� ĞƐƉĞĐŝĂů� ĚĞ� ůŝƐƚĂ� ĞŶĐĂĚĞĂĚĂ͕� ŶĂ�ƋƵĂů� Ž� ƷůƟŵŽ�ĞůĞŵĞŶƚŽ� ƚĞŵ� ĐŽŵŽ�ƉƌſdžŝŵŽ�Ž�
ƉƌŝŵĞŝƌŽ�ĞůĞŵĞŶƚŽ�ĚĂ�ůŝƐƚĂ͕�ĨŽƌŵĂŶĚŽ�Ƶŵ�ĐŝĐůŽ͕�ŶĆŽ�ŚĂǀĞŶĚŽ�ĚŝĨĞƌĞŶĕĂ�ĞŶƚƌĞ�ƉƌŝŵĞŝƌŽ�Ğ�ƷůƟŵŽ͕�Ğ�Ă�
ĞƐƚƌƵƚƵƌĂ�ĚĞǀĞ�ƉŽƐƐƵŝƌ�Ƶŵ�Ŷſ�ĐŽŵ�Ă�ŝŶĨŽƌŵĂĕĆŽ�;ƌĞĐŽƌĚĞͿ�Ğ�Ƶŵ�ĂƉŽŶƚĂĚŽƌ͕ �ƌĞƐƉĞĐƟǀĂŵĞŶƚĞ͕�ƉĂƌĂ�Ž�
ƉƌſdžŝŵŽ�Ŷſ͘
�ƌĞĂ�ůŝǀƌĞ
*R40201735*
ϯϲ SISTEMAS DE INFORMAÇÃO
QUESTIONÁRIO DE PERCEPÇÃO DA PROVA
As questões abaixo visam levantar sua opinião sobre a qualidade e a adequação da prova que você acabou de realizar.
Formação Geral?
A Muito fácil.
B Fácil.
C Médio.
D
E
A Muito fácil.
B Fácil.
C Médio.
D
E
Considerando a extensão da prova, em relação ao tempo
total, você considera que a prova foi
A muito longa.
B longa.
C adequada.
D curta.
E muito curta.
Os enunciados das questões da prova na parte de
A Sim, todos.
B Sim, a maioria.
C Apenas cerca da metade.
D
E Não, nenhum.
Os enunciados das questões da prova na parte de
A Sim, todos.
B Sim, a maioria.
C Apenas cerca da metade.
D
E Não, nenhum.
As informações/instruções fornecidas para a resolução
A Sim, até excessivas.
B Sim, em todas elas.
C Sim, na maioria delas.
D Sim, somente em algumas.
E Não, em nenhuma delas.
Você se deparou com alguma ĚŝĮculdade ao responder
à prova. Qual?
A Desconhecimento do conteúdo.
B Forma diferente de abordagem do conteúdo.
C
D
E
à prova.
você percebeu que
A não estudou ainda a maioria desses conteúdos.
B estudou alguns desses conteúdos, mas não os aprendeu.
Cestudou a maioria desses conteúdos, mas não os aprendeu.
D estudou e aprendeu muitos desses conteúdos.
E estudou e aprendeu todos esses conteúdos.
Qual foi o tempo gasto por você para concluir a prova?
A Menos de uma hora.
B Entre uma e duas horas.
C Entre duas e três horas.
D Entre três e quatro horas.
E Quatro horas, e não consegui terminar.
CARTÃO-RESPOSTA.
*R40201736*
ϯϳSISTEMAS DE INFORMAÇÃO
�ƌĞĂ�ůŝǀƌĞ
*R40201737*
ϯϴ SISTEMAS DE INFORMAÇÃO
�ƌĞĂ�ůŝǀƌĞ
*R40201738*
ϯϵSISTEMAS DE INFORMAÇÃO
�ƌĞĂ�ůŝǀƌĞ
*R40201739*
40 SISTEMAS DE INFORMAÇÃO
40
*R40201740*

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