Oracle Cloud Support Specialist Assessment P1

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Test: Oracle Cloud Support Specialist Assessment
Review your answers, feedback, and question scores below.
This 60-question assessment test is the final component of the Oracle Cloud Support guided learning path. This assessment will allow you to
test your knowledge of the information provided in the Oracle Cloud Support Learning Plan. Receiving a passing score of 80% or higher makes
you eligible to become an Oracle Cloud Support Specialist. Please note that you are only able to access the assessment once within a 24-hour
period.
Introduction to Oracle Cloud Support Accreditation
(Answer all questions in this section)
1. As a Cloud Support user, you will ONLY need to use the Cloud Support Portal. Mark for Review 
(1) Points
True
False
Correct
2. Which of the following actions are recommended to help you have the best experience with your Oracle Cloud
Support Accreditation?
 Mark for Review 
(1) Points
(Choose all correct answers)
Try it yourself to fully understand the functionality
Complete at least one Level 2 accreditation before attempting Oracle Cloud Support Accreditation
Call your Account Manager to set up a customer-facing training session prior to undertaking Oracle Cloud
Support Accreditation
Leverage the study guide throughout your accreditation. Have the appropriate module open and use it
while watching the video
Correct
3. What does your Oracle Cloud Support Accreditation deliver to you? Mark for Review 
(1) Points
This accreditation will help you build proficiency with Portal basics, refresh and expand your existing
knowledge, and provide easy-to-implement best practices that deliver immediate impact.
This accreditation delivers basic training on core features of the Cloud Support Portal for brand-new users
with no previous experience.
This accreditation is solely focused on creating and managing service requests in the Cloud Support Portal.
This accreditation delivers a deep-dive review of using Favorites and Hot Topics Email notifications in the
Cloud Support Portal.
Correct
4. What is the recommended best practice to LOCATE additional basic training if you need to learn the basics
about using Oracle Cloud Support Portal and My Oracle Support?
 Mark for Review 
(1) Points
From My Oracle Support, access the Getting Started region from your dashboard and click on training for
NEW USERS
From My Oracle Support, click on Contact Us to log a non-technical service request
Call your Account Manager and ask for a personal 1x1 session
Call Technical Support and ask for assistance
Correct
Oracle Cloud Support Policies
(Answer all questions in this section)
5. John wants to review information for Oracle BigMachines CPQ Cloud Service. He can do this from the Cloud
documentation (docs.oracle.com) and then selecting Configure, Price, and Quote to drill into more detailed
information on Oracle CPQ Cloud.
 Mark for Review 
(1) Points
True
False
Correct
6. What options enable a user to LOCATE support policies for SaaS? Mark for Review 
(1) Points
Go to documents.oracle.com and look up your product to find support policies
Access your browser favorites that you created during the accreditation training to quickly access the
support policy information you bookmarked
Add the Support Policy region to your dashboard in My Oracle Support and use the links there
Click the LEARN MORE link on the bottom of the Cloud Support Portal to jump to support policy information
Incorrect
7. John is getting ready for his weekly project team meeting, and he needs to provide an update. To prepare for
that, he can access documentation from cloud.oracle.com for his Cloud Services.
 Mark for Review 
(1) Points
True
False
Correct
8. John has a number of recommended ways to stay informed that he learned about in the accreditation series.
Check all that apply:
 Mark for Review 
(1) Points
Set up favorites and email notifications in Cloud Support Portal
Log a non-technical service request to ask about the latest portal updates
Have monthly meetings with his account manager for the latest updates about My Oracle Support
Follow Twitter @myoraclesupport and read the My Oracle Support Blog
Incorrect
Customer User Administrator and Support Identifiers
(Answer all questions in this section)
9. In Cloud Support, My Account, clicking the support identifier will display the products and the contract end date. Mark for Review 
(1) Points
True
False
Correct
10. A best practice for managing service requests is to always update those in Needs Attention status as quickly as
possible when you log into Cloud Support Portal.
 Mark for Review 
(1) Points
True
False
Correct
11. It is a recommended best practice for the CUA to group users and assets when applicable. John learned about
this and is going to recommend it to his project team.
 Mark for Review 
(1) Points
True
False
Correct
12. What is a recommended best practice when requesting access to a new SI? Mark for Review 
(1) Points
Click Request Access and submit.
Use the fast track feature to automatically request access to the target SI
Provide a specific business reason for the request such as joining a new project team
Provide contact information for all users on the project team. These users need to be associated with the
SI.
None of the above
Incorrect
13. How do you view your Support Identifiers and access levels in the Cloud Support portal? Mark for Review 
(1) Points
From My Account, review the table in the Support Identifiers section
Select Personalization and review your current settings
This option is only available in My Oracle Support
From My Account, review the content under Personal Information
Correct
14. John wants to implement some best practices for the CUA. He understands it is a recommended best practice
for the CUA to review who has access to each Support Identifier each quarter.
 Mark for Review 
(1) Points
True
False
Correct
Cloud Support Portal Overview
(Answer all questions in this section)
15. John has the ability to track bugs as favorites in the Cloud Support Portal. Mark for Review 
(1) Points
True
False
Correct
16. In Cloud Support Portal, you can ONLY create service requests from the Service Requests tab. Mark for Review 
(1) Points
True
False
Correct
17. In personalization, you can ONLY set your language to English to log a service request. Mark for Review 
(1) Points
True
False
Correct
18. John recently created a new Service Request. When he returns to the Cloud Support Portal, he does NOT see
the SR. What is the recommended way to resolve this?
 Mark for Review 
(1) Points
He needs to use the Customize Page link in the Cloud Support Portal to add My Service Requests region to
his Dashboard.
It is likely a browser refresh issue. He should log out and then log back in to see the SR.
He can pick a different Support Identifier and create a new ticket that he will be able to see.
He can reach out to his CUA to get the correct SI assigned or use the Contact Us link in My Oracle Support.
Correct
19. John is using the Cloud Support Portal, and he enters his search phrase. How should he deal with Services in
most scenarios?
 Mark for Review 
(1) Points
Leave the default and click the magnifying glass search icon
Scroll through service list and pick the service associated to his search need
The portal will select the appropriate service based on the search
Click ALL SERVICES
Correct
20. John is looking at his dashboard in the Cloud Support Portal. His service requests are grouped into Open, Oracle
Working, and Needs Attention. As a best practice, which of these statuses should he update first?
 Mark for Review 
(1) Points
Open
Oracle Working
Needs Attention
Correct
Searching in Cloud Support Portal
(Answer all questions in this section)
21. A recommended best practice is to enter your search phase and THEN select the service you are using. Mark for Review 
(1) Points
True
False
Correct
22. When searching in Cloud Support portal, John can see results from the Cloud Communitydiscussions just like in
My Oracle Support portal.
 Mark for Review 
(1) Points
True
False
Correct
23. The Cloud Support Portal search is divided into two areas: The search area and the Oracle Products you have. Mark for Review 
(1) Points
True
False
Correct
24. What functions are NOT available in the Cloud Support Portal associated to a Knowledge document you have
open?
 Mark for Review 
(1) Points
(Choose all correct answers)
Ability to see the Document ID number
Provide feedback on the document
Create a browser bookmark for the document for future reference
Add the document to your list of Favorites by clicking the Gold Star
Correct
25. When John enters a document number in the cloud support portal, ONLY the document number entered is
returned.
 Mark for Review 
(1) Points
True
False
Correct
26. When viewing search results, the book icon means the content is a dynamically created support center for a
Cloud product.
 Mark for Review 
(1) Points
True
False
The book icon is a how-to question and answer or how to perform tasks.
Using Oracle Community
(Answer all questions in this section)
27. John is in the Human Capital Management subspace, and he wants to ask a BigMachines question. What is the
recommended best practice he should follow?
 Mark for Review 
(1) Points
Go ahead and ask the question in this community space
Use the banner navigation to locate Cloud (MOSC), and click on Oracle BigMachines CPQ subspace to
review content or post a question
Use the new redirect feature in community to automatically push your question to the right community
Log a service request as a severity 4 as this is a how-to question
Correct
28. The Communities tab on the Cloud Support portal takes you DIRECTLY into My Oracle Support Community when
you access it.
 Mark for Review 
(1) Points
True
False
From the Communities tab, you would select a Community of interest.
29. Based on your Cloud Services products: when you click the Community tab in the Cloud Support portal, some
links will take you to My Oracle Support Community or Cloud Customer Connect. Both of these sites are
considered Community sites.
 Mark for Review 
(1) Points
True
False
Correct
30. It is a recommended best practice to FOLLOW the Oracle Community FAQ. Mark for Review 
(1) Points
True
False
Correct
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