Oracle Cloud Support Specialist Assessment P3

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Test: Oracle Cloud Support Specialist Assessment
Review your answers, feedback, and question scores below.
This 60-question assessment test is the final component of the Oracle Cloud Support guided learning path. This assessment
will allow you to test your knowledge of the information provided in the Oracle Cloud Support Learning Plan. Receiving a
passing score of 80% or higher makes you eligible to become an Oracle Cloud Support Specialist. Please note that you are
only able to access the assessment once within a 24-hour period.
Introduction to Oracle Cloud Support Accreditation
(Answer all questions in this section)
1. As a Cloud Support user, you will ONLY need to use the Cloud Support Portal. Mark for Review
(1) Points
True
False
Correct
2. You should have your study guide open prior to undertaking the accreditation series. A
recommended best practice is to review the guide before starting to preview the video learning
content.
Mark for Review
(1) Points
True
False
Correct
3. Which of the following actions are recommended to help you have the best experience with
your Oracle Cloud Support Accreditation?
Mark for Review
(1) Points
(Choose all correct answers)
Complete at least one Level 2 accreditation before attempting Oracle Cloud Support
Accreditation
Leverage the study guide throughout your accreditation. Have the appropriate module
open and use it while watching the video
Try it yourself to fully understand the functionality
Call your Account Manager to set up a customer-facing training session prior to
undertaking Oracle Cloud Support Accreditation
Correct
4. As a Cloud Support user, you may need to leverage both the Cloud Support Portal and My
Oracle Support Portal. One objective of this accreditation is to highlight functional differences
so you can use both portals effectively.
Mark for Review
(1) Points
True
False
Correct
Oracle Cloud Support Policies
(Answer all questions in this section)
5. As an experienced Oracle Cloud Support user, you should review your support policies ONCE
per week to ensure you are up to speed.
Mark for Review
(1) Points
True
False
Correct
6. John has a number of recommended ways to stay informed that he learned about in the
accreditation series. Check all that apply:
Mark for Review
(1) Points
Set up favorites and email notifications in Cloud Support Portal
Follow Twitter @myoraclesupport and read the My Oracle Support Blog
Have monthly meetings with his account manager for the latest updates about My Oracle
Support
Log a non-technical service request to ask about the latest portal updates
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Incorrect
7. John is getting ready for his weekly project team meeting, and he needs to provide an update.
To prepare for that, he can access documentation from cloud.oracle.com for his Cloud
Services.
Mark for Review
(1) Points
True
False
Correct
8. John wants to review information for Oracle BigMachines CPQ Cloud Service. He can do this
from the Cloud documentation (docs.oracle.com) and then selecting Configure, Price, and
Quote to drill into more detailed information on Oracle CPQ Cloud.
Mark for Review
(1) Points
True
False
Correct
Customer User Administrator and Support Identifiers
(Answer all questions in this section)
9. Where can John change his phone number? Mark for Review
(1) Points
My Account in Cloud Support, under Personal Information
He should send a request to his CUAs to update the phone number.
My Oracle Support on the Service Requests tab.
My Account in Cloud Support, under Personalization
Incorrect
10. The CUA can turn on Email Updates for SRs in the Cloud Support Portal. There is no action for
the user.
Mark for Review
(1) Points
True
False
Correct
11. What is a recommended best practice when requesting access to a new SI? Mark for Review
(1) Points
Click Request Access and submit.
Use the fast track feature to automatically request access to the target SI
Provide a specific business reason for the request such as joining a new project team
Provide contact information for all users on the project team. These users need to be
associated with the SI.
None of the above
Incorrect
12. John wants to implement some best practices for the CUA. He understands it is a
recommended best practice for the CUA to review who has access to each Support Identifier
each quarter.
Mark for Review
(1) Points
True
False
Incorrect
13. In Cloud Support, you can log a service request for a product NOT associated to your support
identifier.
Mark for Review
(1) Points
True
False
Correct
14. A best practice for managing service requests is to always update those in Needs Attention
status as quickly as possible when you log into Cloud Support Portal.
Mark for Review
(1) Points
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True
False
Correct
Cloud Support Portal Overview
(Answer all questions in this section)
15. The Cloud Support Portal search displays all cloud services available to ANY Cloud Support
user.
Mark for Review
(1) Points
True
False
Correct
16. In personalization, you can ONLY set your language to English to log a service request. Mark for Review
(1) Points
True
False
Correct
17. John is looking at his dashboard in the Cloud Support Portal. His service requests are grouped
into Open, Oracle Working, and Needs Attention. As a best practice, which of these statuses
should he update first?
Mark for Review
(1) Points
Oracle Working
Needs Attention
Open
Correct
18. John is using the Cloud Support Portal, and he enters his search phrase. How should he deal
with Services in most scenarios?
Mark for Review
(1) Points
The portal will select the appropriate service based on the search
Click ALL SERVICES
Leave the default and click the magnifying glass search icon
Scroll through service list and pick the service associated to his search need
Incorrect
19. In Cloud Support, the service types are displayed in a set alphabetical order with no option to
sort.
Mark for Review
(1) Points
True
False
Correct
20. In the Cloud Support Portal, users have the ability to click the Help menu to see the
documentation for the page displayed.
Mark for Review
(1) Points
True
False
Correct
Searching in Cloud Support Portal
(Answer all questions in this section)
21. In the Cloud Support Portal, the search results are from the Knowledge base source of content.
There are additional search resources available in My Oracle Support.
Mark for Review
(1) Points
True
False
Correct
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22. In the Cloud Support Portal, you select the ALL KNOWLEDGE search filter to see all documents
in the Knowledge Base that meet your criteria. This may include documents about services that
you are not subscribed to.
Mark for Review
(1) Points
True
False
Correct
23. When John enters a document number in the cloud support portal, ONLY the document
number entered is returned.
Mark for Review
(1) Points
True
False
Correct
24. A recommended best practice is to enter your search phase and THEN select the service you
are using.
Mark for Review
(1) Points
True
False
Incorrect
25. The Cloud Support Portal search is divided into two areas: The search area and the Oracle
Products you have.
Mark for Review
(1) Points
True
False
Correct
26. What functions are NOT available in the Cloud Support Portal associated to a Knowledge
document you have open?
Mark for Review
(1) Points
(Choose all correct answers)
Create a browser bookmark for the document for future reference
Provide feedback on the document
Add the document to your list of Favorites by clicking the Gold Star
Ability to see the Document ID number
Incorrect
Using Oracle Community
(Answer all questions in this section)
27.What is the FASTEST way to see all of the discussions in a My Oracle Support Community
subspace?
Mark for Review
(1) Points
Click the Banner navigation and then click your subspace
Click the Activity button on the top of the screen
Go to View Profile, Activity
Click the Content Tab
Correct
28. Based on your Cloud Services products: when you click the Community tab in the Cloud
Support portal, some links will take you to My Oracle Support Community or Cloud Customer
Connect. Both of these sites are considered Community sites.
Mark for Review
(1) Points
True
False
Correct
29. John had to register for Cloud Customer Connect Community as it is outside of My Oracle
Support Community
Mark for Review
(1) Points
True
False
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Correct
30. Cloud Customer Connect is just for cloud services users and allows users to see upcoming
calendar events, discussion forums, maintenance windows and other targeted information.
Mark for Review
(1) Points
True
False
Correct
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