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Questão 1
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Texto da questão
Analyze the actions below and correlate with the phases of the PDCA cycle:
( 1 ) Plan
( 2 ) Do
( 3 ) Check
( 4 ) Action
( ) Identify the problem and find out where and why it begins.
( ) Train people.
( ) Make sure that everything ran as planned and that the expected result occurred.
( ) If it worked out, share the learning and standardize the process.
( ) Plan improvements and create an action plan.
( ) Execute and track the plan.
Check the CORRECT alternative:
Escolha uma opção:
a.
2 – 3 – 1 – 2 – 4 - 4.
b.
1 – 4 – 3 – 2 – 1 - 3.
c.
1 – 2 – 3 – 4 – 2 – 1.
d.
4 – 3 – 2 – 1 – 1 - 4.
e.
1 – 2 – 3 – 4 – 1 - 2.
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Sua resposta está correta.
A resposta correta é: 1 – 2 – 3 – 4 – 1 - 2.
Questão 2
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"The operationalization of the strategy causes a set of hierarchies, at different levels and with different perspectives of time, which entails the deployment of tactical and operational plans”. Considering the hierarchical levels presented in the Organizational Pyramid, analyze the assertive below and correlate them with the planning levels:
( 1 ) Strategic Planning
( 2 ) Tactical Planning
( 3 ) Operational Planning
( ) It is designed for the short-term, for the immediate.
( ) It is designed in the long-term, having its effects and consequences extended to several years ahead.
( ) It is planning that covers each department or unit of the organization.
( ) It is defined by the top of the organization (at the institutional level) and corresponds to the larger plan to which all others are subordinate.
( ) It is planning that covers each specific task or activity.
( ) It is designed for the medium-term, usually for the annual exercise.
Check the CORRECT alternative:
Escolha uma opção:
a.
3 – 2 – 1 – 3 – 2 - 1.
b.
1 – 2 – 3 - 1 – 3 - 2.
c.
3 – 1 – 2 – 1 – 3 - 2.
d.
3 – 3 – 2 – 2 – 1 - 1.
e.
1 – 1 – 2 – 2 – 3 - 3.
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Sua resposta está correta.
A resposta correta é: 3 – 1 – 2 – 1 – 3 - 2.
Questão 3
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Texto da questão
Analyze the characteristics provided in the question and, based on the management system to achieve goals, associate the ideas that best match:
( 1 ) Strategy
( 2 ) Goal
( 3 ) Management of task routines
( 4 ) Goal management
( ) Management of available resources (time, money, and people) towards the organizational objectives of a company.
( ) We are talking about quantifying specific tasks (definition of responsibilities), which must be carried out on a regular basis (in a term, a specific time), and at a certain cost (values) to achieve the specific objectives.
( ) It is to ensure the means for the operational level to achieve productivity and quality results expected by the institutional level.
( ) Guides the form in which the institution will relate to its employees, partners, and customers. Define when an executive discovers the best form to use his/her institution to meet challenges or to exploit opportunities.
Check the CORRECT alternative:
Escolha uma opção:
a.
4 – 3 – 2 – 1.
b.
4 – 2 – 3 - 1.
c.
3 – 4 – 2 - 1.
d.
3 – 1 – 4 - 2.
e.
1 – 2 – 3 – 4.
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Sua resposta está correta.
A resposta correta é: 4 – 2 – 3 - 1.
Questão 4
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Considering the concepts studied in Module 2, specifically on the relationship of the PDCA cycle with the POP, analyze the questions below and check the only INCORRECT option:
Escolha uma opção:
a.
It was Walter A. Shewhart who made a significant leap in the concept of quality, developing control graphics, which massively use statistical principles, as well as the PDCA cycle itself.
b.
The SARA model was inspired by the PDCA cycle, becoming a technique aimed at improving the quality of police service.
c.
The PDCA cycle details the sequence of tasks that must be triggered to achieve a goal and consequently improve the quality of a company.
d.
The PDCA method seeks better results in the area of applied activity but is flawed in the diffusion of organizational knowledge.
e.
One of the advantages of the PDCA cycle is the standardization of language and the improvement of communication.
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Sua resposta está correta.
A resposta correta é: The PDCA method seeks better results in the area of applied activity but is flawed in the diffusion of organizational knowledge.
Questão 5
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Efficiency, efficacy, and effectiveness interact with each other and make up one of the principles of planning. Analyze the assertions below and check the only INCORRECT option:
Escolha uma opção:
a.
Efficacy is performing the right tasks to produce creative alternatives, maximize resource use, obtain results, and increase profit.
b.
The organizational objectives are defined according to the planning objectives, which even increasing the uncertainties involved in the decision process, decreases the chances of overcoming the challenges faced.
c.
Effectiveness is the ability of the company to constantly coordinate time, efforts, and energies to achieve global results.
d.
Efficiency is performing the tasks in an appropriate way to solve the problems, save the resources, fulfill your duty, and reduce your costs.
e.
Planning should enhance the results and minimize the deficiencies, seeking to provide the organization with a situation of greater effectiveness.
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Sua resposta está incorreta.
A resposta correta é: The organizational objectives are defined according to the planning objectives, which even increasing the uncertainties involved in the decision process, decreases the chances of overcoming the challenges faced.