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C: Let me get this straight….
 I called yesterday trying to cancel my reservation and I was told 
 it was not refundable
C: And now you tell me that we don't have a reservation?
R: I don't know what to say.
R: She doesn't know what to say!
4P'S DA FLUÊNCIA
1
WE DON'T HAVE A RESERVATION
/uí Rôn rréva RézâRveishin/
nós não temos uma reserva
DIALOGUE
vocabulary - POTE 1
structure - POTE 2
LET ME GET THIS STRAIGHT….
I CALLED YESTERDAY TRYING TO CANCEL MY RESERVATION
deixa eu entender direito… 
eu liguei ontem tentando cancelar minha reserva 
/lémi guét thîstRêit… 
ái kóLd IÉStâRdei tRáin 2 KÊNssôL mái
RézâRvêishîn 
1
GET (SOMETHING) STRAIGHT
entender (algo) direito
/guét ... stRêit/
= get something right
2
Let's get this ___________________- you really wanna go?
________________ get this straight - you want $ 1,000?
_____________________ - you're traveling tomorrow, ________?
Complete as lacunas com os exemplos explorados na aula:
TO CALL
ligar
/2 kóL/
__________ you call the front desk?
Please, ________________ when you get to the US!
I __________________ the hotel. What number do I dial?
Complete as lacunas com os exemplos explorados na aula:
YESTERDAY
ontem
/IÉS tâR dei/
TO CANCEL
cancelar
/2 KÊN ssôL/
I'm here because ______________________________________
Can you _________________ my reservation?
If you want to cancel room service, you need to call 
 _________________________
Complete as lacunas com os exemplos explorados na aula:
...AND I WAS TOLD IT WAS NOT REFUNDABLE
...e eu fui informado que ela não era reembolsável
/ênái uâz tôLRítuáz nóót RíFÂNdabôL/
2
3
3
I WAS TOLD...
REFUNDABLE
TO TELL
eu fui informado; me falaram
reembolsável
/ái uâz tôLd/
/Ri FÂN da bôL/
_________________ tell you a secret?
Can you tell me _____________ the gym is?
Can I _____________________________________?
Complete as lacunas com os exemplos explorados na aula:
in the past 
quando te dão uma ordem, 
te informam algo
...AND NOW YOU TELL ME THAT 
WE DON'T HAVE A RESERVATION?
...e agora você me conta que
nós não temos uma reserva?
/enáu iú téL mi thét 
uí Rôn rrêva RézâRvêishîn/
3
dizer [no sentido de contar]
/2 téL/
I DON'T KNOW WHAT TO SAY
eu não sei o que dizer
/ái Rônôu uatchú ssêi/
4
TO KNOW
saber
/2 nôu/
3
4
SHE DOESN'T KNOW WHAT TO SAY!
ela não sabe o que dizer!
/shí dazênt nôu uâ 2 ssêi/
5
Complete as lacunas com os exemplos explorados na aula:
Complete as lacunas com os exemplos explorados na aula:
I have ______________________ to say.
Can you __________ it again?
How do you say that ________ English?
I ______________________ what you want!
I don’t know ___________________________!
I _______________ how to speak English!
TO SAY
dizer
/2 ssêi/
Quando falamos sobre o presente e estamos usando o SIMPLE PRESENT 
para falarmos sobre a rotina, vamos encontrar o seguinte padrão: 
affirmative: I know >>>>>> She knows
negative: I don't know >>>>>> She doesn't know
affirmative: I want >>>>>> He wants
negative: I don't want >>>>>> He doesn't want
affirmative: I need >>>>>> My mother needs
negative: I don't need >>>>>> My mother doesn't need
Na afirmativa com I, YOU, WE, THEY o verbo fica na forma normal. 
Na negativa com I, YOU, WE, THEY colocamos DON'T.
Na afirmativa com HE, SHE, IT adicionamos -S ao verbo.
Na negativa com HE, SHE, IT colocamos DOESN'T.
NOW YOU! TIME TO PRACTICE
FILL IN THE BLANKS
1) ________________________________ >>> /________________________/
2) ________________________________ >>> /________________________/
3) ________________________________ >>> /________________________/
5
C: Let me get this ________________________….
 I ___________ yesterday trying to cancel _____ reservation and I was told 
 it was not __________________________.
C: And now you ___________ me that we ___________have a reservation?
R: I don't ____________ what to _____________.
R: She _______________ know what to say!
[PRÁTICA DE PRONÚNCIA]PRONUNCIATION PRACTICE
Escolha 3 vocabularies da aula e escreva ao lado o código com Técnica //
NEW POSSIBILITIES
1) I don't know what to say.
____________________________________________________________ 
2) Let me get this straight...
____________________________________________________________ 
3) We don't have a reservation.
____________________________________________________________ 
4) She doesn't know what I like.
____________________________________________________________
5) I called yesterday trying to cancel my reservation.
____________________________________________________________
Substitua a palavra sublinhada por outro vocabulary reescrevendo a frase:
Escolha 3 vocabulários/estruturas dessa aula e alimente seu CI com os 3
exemplos explorados na aula. Nos próximos dias você pode voltar nessa aula 
e escolher +3 vocabulários/estruturas para continuar sua prática. Mas é
importante respeitar o limite de 3 por dia!
6
CADERNO DE INSIGHT
Drinks
1) know - what - say - She - to - doesn't
_____________________________________________________________
2) get - me - straight - Let - this
_____________________________________________________________
3) not - It - refundable - was
_____________________________________________________________
4) reservation - don't - a - have - We
_____________________________________________________________
UNSCRAMBLE THE SENTENCES
THINK OF...
1) 3 places: ________________________________________________________
2) 4 objects: _______________________________________________________
3) 6 actions: _______________________________________________________
4) 2 occupations:___________________________________________________
5) 3 words with C: __________________________________________________
pense em...

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