Buscar

AV Gestao de processos

Faça como milhares de estudantes: teste grátis o Passei Direto

Esse e outros conteúdos desbloqueados

16 milhões de materiais de várias disciplinas

Impressão de materiais

Agora você pode testar o

Passei Direto grátis

Você também pode ser Premium ajudando estudantes

Faça como milhares de estudantes: teste grátis o Passei Direto

Esse e outros conteúdos desbloqueados

16 milhões de materiais de várias disciplinas

Impressão de materiais

Agora você pode testar o

Passei Direto grátis

Você também pode ser Premium ajudando estudantes

Faça como milhares de estudantes: teste grátis o Passei Direto

Esse e outros conteúdos desbloqueados

16 milhões de materiais de várias disciplinas

Impressão de materiais

Agora você pode testar o

Passei Direto grátis

Você também pode ser Premium ajudando estudantes
Você viu 3, do total de 3 páginas

Prévia do material em texto

�
$YDOLDomR��&&7����B$9B�������������ª�*(67­2�'(�352&(6626
7LSR�GH�$YDOLDomR��$9
$OXQR�����������������/8$1$�&25'(,52�/23(6�0$57,16
3URIHVVRU� -$&48(/,1(�5,26�)217(/(6�$/%848(548($51$/'2�3,1+(,52�&267$�*$,2 7XUPD�������$$
1RWD�GD�3URYD���������1RWD�GH�3DUWLF�������$Y��3DUFLDO����'DWD���������������������
� �D�4XHVWmR��5HI���������������� 3RQWRV������������
(VWDEHOHoD�GLIHUHQoDV�HQWUH�D�*HVWmR�SRU�3URFHVVRV�H�D�*HVWmR�)XQFLRQDO�
5HVSRVWD��$�*HVWmR�SRU�SURFHVVRV�HQYROYH�DX[LOLD�QR�SODQHMDPHQWR�H�QD�H[HFXomR�GRV�VHUYLoRV�HP�WRGDV�DV
iUHDV��$�*HVWmR�)XQFLRQDO�p�PDLV�IRFDGD�HP�iUHDV�LVRODGDV�
*DEDULWR��*HVWmR�)XQFLRQDO����DXVrQFLD�GH�YLVmR�VLVWrPLFD��FRP�SHUFHSomR�IRFDGD�QD�IXQomR����IRFR�GLUHFLRQDGR
iV�WDUHIDV���QmR�Ki�HQYROYLPHQWR�GDV�SDUWHV�IXQFLRQDLV���IRFR�QR�FKHIH�*HVWmR�SRU�SURFHVVRV���SUHVHQoD�GH
YLVmR�VLVWrPLFD���IRFR�GLUHFLRQDGR�DRV�SURFHVVRV���Ki�HQYROYLPHQWR�GDV�SDUWHV���IRFR�QR�FOLHQWH
� �D�4XHVWmR��5HI���������������� 3RQWRV������������
&LWH�XPD�GDV�YDQWDJHQV�GH�VH�XWLOL]DU�R�)OX[RJUDPD��FLWDGDV�SRU�&XU\��������
5HVSRVWD��&RP�R�IOX[RJUDPD�PDSHD�VH�DV�DWLYLGDGHV�GH�IRUPD�JUiILFD��GHWDOKDGD�H�FRP�D�VHTXHQFLD�OyJLFD�GH
WRGRV�RV�SURFHVVRV�
*DEDULWR��)DFLOLWD�D�RUJDQL]DomR�GR�UDFLRFtQLR��GDV�DWLYLGDGHV�H�GDV�WDUHIDV�3RVVLELOLWD�LGHQWLILFDU�WHQGrQFLDV�
UHODFLRQDPHQWRV��SRQWRV�GH�HVWUDQJXODPHQWRV�H�DWLYLGDGHV�TXH�QmR�JHUDP�YDORU�DRV�SURFHVVRV�/RFDOL]DU�HORV
GHVFRQH[RV�&RQWURODU�RV�3URFHVVRV
� �D�4XHVWmR��5HI���������������� 3RQWRV������������
���$V�DILUPDo}HV�DEDL[R�FRQFHLWXDP�SURFHVVRV�
�,��&RQMXQWR�GHILQLGR�GH�SDVVRV�SDUD�D�UHDOL]DomR�GH�WDUHIDV�
,,��6HPSUH�HQYROYH�WRGDV�XQLGDGHV�RUJDQL]DFLRQDLV�
,,,��'HVFULWR�HP�GHWDOKHV�SDUD�TXH�SRVVD�VHU�XVDGR�GH�IRUPD�FRQVLVWHQWH�
,9��6XD�XWLOL]DomR�VHPSUH�WRUQD�DV�RUJDQL]Do}HV�PDLV�EXURFUiWLFDV�H�HQJHVVDGDV�
9��3URFHVVRV�GHILQLGRV�TXH�DX[LOLDP�QR�SODQHMDPHQWR�H�QD�H[HFXomR�GH�XP�VHUYLoR�
�,QGLTXH�D�DOWHUQDWLYD�FRUUHWD�
G��$OWHUQDWLYDV�,��,,,�H�,9��DSHQDV�
H��$OWHUQDWLYDV�,,��,,,�H�,9��DSHQDV�
D��$OWHUQDWLYDV�,��,,�H�,,,��DSHQDV�
E��$OWHUQDWLYDV�,,��,,,�H�9��DSHQDV�
� F��$OWHUQDWLYDV�,��,,,�H�9��DSHQDV�
� �D�4XHVWmR��5HI���������������� 3RQWRV������������
$�JHVWmR�SRU�SURFHVVRV�DSUHVHQWD�JUDQGH�SRWHQFLDO�SDUD�DJUHJDomR�GH�YDORU�H�DODYDQFDJHP�GR�QHJyFLR��,VVR
RFRUUH�GHYLGR�jV�H[LJrQFLDV�GD�SUySULD�JHVWmR�GH�SURFHVVRV��'H�DFRUGR�FRP�DV�DILUPDo}HV�FLWDGDV�D�VHJXLU�
PDUTXH�D�DOWHUQDWLYD�FRUUHWD�TXH�HQYROYH�HVWH�WLSR�GH�JHVWmR�
,��0DSHDPHQWR�GDV�DWLYLGDGHV�SULQFLSDLV�
,,��$�WHQGrQFLD�GRV�JHVWRUHV�IRFDUHP�HP�VXDV�iUHDV�IXQFLRQDLV�VRPHQWH�
,,,��(PSUHJR�GH�WHFQRORJLD�GH�LQIRUPDomR�SDUD�GRFXPHQWDomR�GRV�SURFHGLPHQWRV�H�SDUD�DVVHJXUDU
FRQWLQXLGDGH�H�SDGUmR�GH�TXDOLGDGH�
,9��$JUXSDU�LQGLYtGXRV�H�DWLYLGDGHV�HP�GHSDUWDPHQWRV�IXQFLRQDLV�UHVWULWRV�
9��&ULDomR�GH�IRFR�QR�FOLHQWH��WDQWR�LQWHUQR�TXDQWR�H[WHUQR�
6RPHQWH�D�DILUPDomR�,9�p�IDOVD�
6RPHQWH�D�DILUPDomR�,�p�YHUGDGHLUD�
6RPHQWH�D�DILUPDomR�9�p�IDOVD�
� 6RPHQWH�DV�DILUPDo}HV�,��,,,�H�9�VmR�YHUGDGHLUDV�
6RPHQWH�DV�DILUPDo}HV�,,�H�,,,�VmR�YHUGDGHLUDV�
� �D�4XHVWmR��5HI���������������� 3RQWRV������������
6HJXQGR�6WHLQHU��R�SODQHMDPHQWR�QmR�GHYH�VHU�FRQIXQGLGR�FRP�SUHYLVmR��SURMHomR��SUHGLomR��UHVROXomR�GH
SUREOHPDV�RX�SODQR��SRLV�FDGD�XP�GHVVHV�FRQFHLWRV�WUD]HP�DVSHFWRV�HVSHFtILFRV��4XDO�DOWHUQDWLYD�DEDL[R
DSUHVHQWD�D�GHILQLomR�GR�FRQFHLWR�GH�SURMHomR"
� VLWXDomR�HP�TXH�R�IXWXUR�WHQGH�D�VHU�LJXDODGR�DR�SDVVDGR�HP�VXD�HVWUXWXUD�EiVLFD�
HVIRUoR�SDUD�YHULILFDU�TXDLV�VHUmR�RV�HYHQWRV�TXH�SRGHUmR�RFRUUHU��FRP�EDVH�QR�UHJLVWUR�GH�XPD�VpULH
GH�SUREDELOLGDGHV�
GRFXPHQWR�IRUPDO�TXH�FRQVWLWXL�D�FRQVROLGDomR�GDV�LQIRUPDo}HV�H�DWLYLGDGHV�GHVHQYROYLGDV�QR�SURFHVVR
GH�SODQHMDPHQWR�
� VLWXDomR�HP�TXH�R�IXWXUR�WHQGH�D�VHU�GLIHUHQWH�GR�SDVVDGR��PDV�D�HPSUHVD�QmR�WHP�QHQKXP�FRQWUROH
VREUH�VHX�SURFHVVR�H�GHVHQYROYLPHQWR�
DVSHFWRV�LPHGLDWRV�TXH�SURFXUDP��WmR�VRPHQWH��D�FRUUHomR�GH�FHUWDV�GHVFRQWLQXLGDGHV�H�FHUWRV
GHVDMXVWHV�HQWUH�D�HPSUHVD�H�DV�IRUoDV�H[WHUQDV�TXH�OKH�VHMDP�SRWHQFLDOPHQWH�UHOHYDQWHV�
� �D�4XHVWmR��5HI���������������� 3RQWRV������������
6REUH�D�YLVmR�GH�PRGHODJHP�GRV�SURFHVVRV�SRGHPRV�DILUPDU�TXH�
,���3UHFLVDPRV�DQDOLVDU�R�SURFHVVR�SHOD�yWLFD�GH�TXHP�R�FULRX��D�ILP�GH�HYLWDU�D�FULDomR�GH�H[SHFWDWLYDV�
,,���$R�PRGHODUPRV�XP�SURFHVVR�SUHFLVDPRV�IXJLU�XP�SRXFR�GH�QRVVD�SUHRFXSDomR�HP�VLPSOHVPHQWH�WHUPLQDU
XPD�WDUHID�
,,,���7HPRV�TXH�HYLWDU�XPD�GLVFLSOLQD�PDLRU��XPD�YLVmR�PDLV�REMHWLYD�GH�SDGURQL]DomR��FRQVLVWrQFLD�H
VHJXUDQoD��IXJLQGR�WRWDOPHQWH�GH�XPD�EDVH�FLHQWtILFD�
,,�H�,,,�HVWmR�FRUUHWDV
,�H�,,,�HVWmR�FRUUHWDV
6RPHQWH�D�,�HVWi�FRUUHWD
6RPHQWH�D�,,,�HVWi�FRUUHWD
� 6RPHQWH�D�,,�HVWi�FRUUHWD
� �D�4XHVWmR��5HI���������������� 3RQWRV������������
(QWUH�DV�YDQWDJHQV�GH�HVWDEHOHFHU�XP�(53��(QWHUSULVH�5HVRXUFH�3ODQQLQJ��QXPD�HPSUHVD�GH�FRPSRQHQWHV
HOHWU{QLFRV�QmR�VH�LQFOXL�D�VHJXLQWH�DomR�
,QFRUSRUDU�PHOKRUHV�SUiWLFDV��FRGLILFDGDV�QR�(53��DRV�SURFHVVRV�H[WHUQRV�GD�HPSUHVD�
5HGX]LU�RV�OLPLWHV�GH�WHPSR�GH�UHVSRVWD�DR�PHUFDGR�
(OLPLQDU�D�UHGXQGkQFLD�GH�DWLYLGDGHV�
� (OLPLQDU�R�XVR�GH�LQWHUIDFHV�PDQXDLV�
� 5HGX]LU�R�HVWRTXH
� �D�4XHVWmR��5HI���������������� 3RQWRV������������
6HJXQGR�%DUEDUi�������WUDWD�VH�GD�UHSUHVHQWDomR�JUiILFD��GH�IRUPD�GHWDOKDGD�GD�VHTrQFLD�OyJLFD�GRV
SURFHVVRV��6XDV�Do}HV�H�VHXV�GHVYLRV
)OX[RJUDPD�+LHUiUTXLFR
2UJDQRJUDPD
� )OX[RJUDPD
2UJDQRJUDPD�)XQFLRQDO
2UJDQRJUDPD�+LHUiUTXLFR
� �D�4XHVWmR��5HI���������������� 3RQWRV������������
3DUD� D� LPSODQWDomR� GR� JHUHQFLDPHQWR� GRV� SURFHVVRV� H� GR� UHVSHFWLYR� VLVWHPD� GH� LQGLFDGRUHV� H� PHGLomR� p
SUHFLVR�ID]HU�D�GLVWLQomR�FRQFHLWXDO�HQWUH�LQGLFDGRU��XQLGDGH��UHVXOWDGR�H�PHWD�UHODWLYRV�D�XP�SURFHVVR�SURGXWR�
([LVWH�XP�FRQFHLWR�TXH�p�GHVFULWR�GD�VHJXLQWH�PDQHLUD�� �7UDWD�VH�GD� IRUPD�GH�UHSUHVHQWDomR�TXDQWLILFDGD�GH
XPD�FDUDFWHUtVWLFD�GR�SURGXWR���(VWD�GHVFULomR�UHIHUH�VH�D�
� ,QGLFDGRU�
� 8QLGDGH�
0HWD�
5HVXOWDGR�
3URFHVVR�
� ��D�4XHVWmR��5HI���������������� 3RQWRV������������
2�WHUPR�.DL]HQ�VLJQLILFD�PXGDQoD�SDUD�PHOKRU��PHOKRULD�FRQWtQXD�QD�YLGD�HP�JHUDO��VHMD�HOD�SHVVRDO��IDPLOLDU�
VRFLDO�H�QR�WUDEDOKR��'H�DFRUGR�FRP�HVVD�ILORVRILD��p�VHPSUH�SRVVtYHO�ID]HU�PHOKRU��1HQKXP�GLD�GHYH�SDVVDU
VHP�TXH�DOJXPD�PHOKRULD�WHQKD�VLGR�LPSODQWDGD�QD�HVWUXWXUD�GD�HPSUHVD�RX�QR�LQGLYtGXR��&RP�EDVH�QHVWH
FRQFHLWR�SRGHPRV�GL]HU�TXH�R�.DL]HQ�
SURYDFD�PXGDQoDV�QXP�SURGXWR�RX�QXP�SURFHVVR�SDUD�HQWUHJi�OR�DR�FOLHQWH��QmR�LPSRUWDQGR�VH�HVVDV
DJUHJDUDP�YDORU�
� DERUGD�GH�PDQHLUD�IXQFLRQDO�D�HVWUXWXUD�H�RV�SURFHVVRV�GD�HPSUHVD�D�ILP�PHOKRUDU�RV�UHVXOWDGRV�GD
PHVPD�
FULD�SURFHVVRV�RX�URWLQDV�IHFKDGRV�D�ILP�GH�PDQWHU�RV�SDGU}HV�SUp�HVWDEHOHFLGRV�H�HYLWDU�PXGDQoDV�
SURFXUD�UHDOL]DU�PXGDQoDV�GUiVWLFDV�H�SHUPDQHQWHV�QRV�SURFHVVRV�TXH�DSUHVHQWDP�LQGLFDGRUHV�DEDL[R
GD�PHWD�
� EXVFD�D�PHOKRULD�FRQWtQXD�GRV�SURFHVVRV�H�GRV�SURGXWRV�D�ILP�GH�DWHQGHU�DV�QHFHVVLGDGHV�LGHQWLILFDGDV
QRV�FOLHQWHV�

Outros materiais