7049_TSCM_50-_1ª_parte_(1-5)
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7049_TSCM_50-_1ª_parte_(1-5)


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e.g.
Campaign
Management
e.g.
Supply Chain
Planning
e.g.
Collaborative
Engineering
Internal, Co
re
Focus
Extended,
Collaborati
ve
Focus
 
 
 
„ This slide outlines some of the key functionality available in SAP R/3 and examples of extended 
functionality, which is available when the solution (such as mySAP SCM or mySAP HR) is 
purchased. 
„ So for example in the area of HR, SAP R/3 provides functional coverage of much of the \u201cstandard\u201d 
enterprise centric processes, whereas with mySAP HR, there are many additional benefits in the 
collaborative environment, such as E-Recruiting. 
„ Here it is important to differentiate that ERP is not just financials and HR, it contains elements from 
all core business processes, including elements of CRM, PLM, and SCM. 
 
© SAP AG TSCM50 3-12 
\uf8e9 SAP AG 2002
SAP-
KW
...
SAP
BW
SAP
APO
SAP
SEM
SAP
...
SAP
...
SAP
KW
ILOG
mySAP Enterprise Portals
SRM
mySAP
SRM
HR
mySAP
HR
SCM
mySAP
SCM
FI
mySAP
Finan.
PLM
mySAP
PLM
CRM
mySAP
CRM
BI
mySAP
BI
Exchange
mySAP Exchanges
SAP
R/3
The R/3 Component within mySAP.com
 
 
 
„ All the above mentioned mySAP solutions englobe various components. One of the main 
components is SAP R/3 (or SAP R/3 Enterprise). 
„ The blue components are SAP products, the red ones aren\u2018t. ILOG for example is a third-party 
product providing the optimization algorithm for APO. 
 
© SAP AG TSCM50 3-13 
\uf8e9 SAP AG 2002
Example: SCM Processes
ERP
z mySAP SCM Extended Capabilities:
„ Supply Chain Design
„ Event Management
„ Performance Management
„ Demand and Supply Planning
„ Transportation Planning
z SCM in SAP R/3 (Core Processes)
„ Manufacturing Execution (Production
Orders)
„ Order Management
„ Transportation Management
„ Warehouse Management
„ Billing
„ Foreign Trade Logistics
„ Purchasing
Extended,
Collaborati
ve
Focus
Internal, Co
re
Focus
 
 
 
„ Above you find an example of the difference between ERP and the corresponding mySAP.com 
solution. 
 
© SAP AG TSCM50 3-14 
\uf8e9 SAP AG 2002
mySAP Enterprise Portals
Company border
Access via Web browser
Enterprise Portals
Industry-specific
Role-based
Personalized
Drag & Relate
Enterprise Portals
Industry-specific
Role-based
Personalized
Drag & Relate
MarketplaceMarketplace
Single
Sign on
R/3 4.6
FIFI LOLO
CRMCRM
APOAPO
BWBW
mySAP.com applications
Open
Internet
standards
R/2R/2
3rd-party
systems
3rd-party
systems
Legacy
system
Legacy
system
PartnerPartner
SAPSAP
inside
outside
mySAP Internet services
Other Internet services
Cock-
pits
Cock-
pits
 
 
 
„ Once they log on to their Enterprise Portals, users can access a wide range (depending on their role 
in the organization) of applications, such as R/3, legacy systems, mySAP Business Intelligence 
(mySAP BI) and mySAP CRM. They can also use various Internet services.. 
 
© SAP AG TSCM50 3-15 
\uf8e9 SAP AG 2002
SAP BW Overview: Architecture
Business
Information 
Warehouse
Server
Administrator
Workbench
Business Explorer
Client
Web Reporting Third-party Tools
Data
sources
 
 
 
„ The SAP Business Information Warehouse (SAP BW) can extract and use data from a variety of 
sources including R/3 and R/2 systems, non-SAP systems, commercial data services, and other SAP 
BW systems. 
„ The BW Server provides all essential tools for modeling, extracting, converting, compressing, 
storing, and accessing data. 
„ To access data in SAP BW, users can use the SAP Business Explorer, a standard Web browser, or 
presentation tools from other suppliers. 
 
© SAP AG TSCM50 3-16 
\uf8e9 SAP AG 2002
mySAP CRM Overview: Focus
SalesSales
ForceForce
InternetInternet
CallCall
CenterCenter
EnterpriseEnterprise
CustomerCustomer
Contact
Channels
Contact
Channels
 
 
 
„ Generally the sales force maintains direct contact with the customer. Members of the sales force can 
enter information about customers using their laptop computers. 
„ The Call Center is a central location in the enterprise where employees receive and process 
incoming calls and e-mail. 
„ Companies frequently use the Internet for purchasing and sales activities. Two distinct scenarios 
come into play here: 
y Business-to-Consumer (B2C) 
y Business-to-Business (B2B) 
 
© SAP AG TSCM50 3-17 
\uf8e9 SAP AG 2002
Call CenterHelp Desk
Internet E-mail
Customer
mySAP CRM Overview: Traditional
Sales Force
 
 
 
„ Different departments of an enterprise capture incoming customer information using different 
methods. As a result, some individual departments have different information at their disposal. This 
makes it very difficult to achieve optimum customer service.. 
 
© SAP AG TSCM50 3-18 
\uf8e9 SAP AG 2002
Help Desk
Internet E-mail
Call Center
Customer
mySAP CRM Overview: Today
Sales Force
 
 
 
„ With the mySAP Customer Relationship Management (mySAP CRM) solutions \u2013 CRM Mobile, 
CRM Interaction Center, and CRM Internet Sales \u2013 information about a particular customer is 
managed centrally and can be accessed from all areas (sales force, call center, and so forth). Sales 
force employees thus have the same level of knowledge about the customer and can guarantee 
optimum customer service.. 
 
© SAP AG TSCM50 3-19 
\uf8e9 SAP AG 2002
SAP APO Overview: Supply Chain Planning
BWR/3 APO
Demand Planning (DP)
Supply Network
Planning (SNP)
Production Planning
and Detailed
Scheduling (PP/DS)
LIS
Flexible Planning
(Preliminary
Demand and 
 Production
Planning)
Demand mgmt S&D
Capacity
Scheduling (CRP)
Material Requirements
Planning (MRP)
PurchasingProduction
 
 
 
„ You perform a forecast in APO Demand Planning based on aggregated historical data from SAP R/3 
or the SAP Business Information Warehouse (SAP BW). The aggregated historical data is uploaded 
from R/3 or SAP BW through the APO Administrator Workbench. As a result of Demand Planning, 
in APO you can generate planned independent requirements (release of forecast to APO Demand 
Planning), which are used for characteristics-based forecasting, independent of sales orders. 
„ Sales orders and planned independent requirements are the starting point for Supply Network 
Planning (SNP) and Production Planning and Detailed Scheduling (APO-PPS) in APO. In addition, 
existing warehouse stock flows into scheduling. Sales orders are created in the R/3 System (Sales 
and Distribution), however, the availability check can occur in APO. Depending on the requirements 
strategy in APO, you consume the sales orders with the planned independent requirements in APO. 
„ In Supply Network Planning, you perform rough-cut short-term or medium-term scheduling across 
the entire supply chain. Here stock transport requisitions (for planning stock transport) are generated 
between distribution centers and plants; however, with Supply Network Planning you can also 
generate direct planned orders (for planning in-house production) and purchase requisitions (for 
planning external procurement) in a long-term planning interval in the production plant. 
„ With Production Planning and Detailed Scheduling you create planned orders and purchase 
requisitions directly in the production plant in a short-term planning interval. 
 
© SAP AG TSCM50 3-20 
\uf8e9 SAP AG 2002
mySAP SRM
Suppliers CustomersThe Corporation
SCM
ERP
PLM
CRM
se
lli
ng
coll. design
coll. planning,
inventory mgmt
pa
ym
en
ts
,
fu
lfi
llm
en
t
SRMSRM
 AUTOMATION OF CROSS COMPANY PROCESSES
z Designed to integrate with
„ any SCM, PLM, CRM or ERP solution
„ with mySAP.com