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phases, as well as for Continuous Business Improvement during production 
operation of the SAP System. 
„ SAP provides services for certain tasks from the ASAP Roadmap. SAP Services can speed up these 
tasks and help to reach a higher level of quality in the implementation project, as well as in 
production operation. 
„ These services, which are closely linked with the project phases, are tailored to meet your individual 
© SAP AG TSCM52 24-17 
\uf8e9 SAP AG 2001
Define System Configuration Standards
Define Testing Strategies
Define Post-Implementation Service
and Support Strategy
Define System Authorization Standards
for Project Team
Define Change Request Management
Define System Enhancement and
Modification Approval Process
Define ABAP Development Standards
Define Support Package Strategy
Define Upgrade Strategy
Define Implementation Standards and Procedures
„ The purpose of this activity is to establish the overall implementation standards and procedures for 
the project. Some of these elements should be established by the technical members of the project 
team, and others by the business or functional members. All team members should have input in this 
process, and should understand the basic procedures once these have been defined. As with project 
management standards and procedures, it is important to address the implementation standards 
during Phase 1 and to establish clear guidelines. Some of the key issues to be defined are: 
\u2022 Overall configuration standards for the project 
\u2022 Initial system authorization standards 
\u2022 How system enhancements are handled 
\u2022 How and when testing occurs 
© SAP AG TSCM52 24-18 
\uf8e9 SAP AG 2001
Production System
Development/Customizing System
Quality Assurance System
Production System
Development System
Data conversions
z Three database infrastructure with
Development, Quality Assurance
and Production Systems
z Complete testing of development
and upgrades possible
z Suitable development environment
Define System Landscape Strategy
„ A three-system infrastructure is the ideal solution for most customers: 
y It affords you unlimited testing of your development. 
y You can implement system upgrades without disturbing your live system. 
y With a separate quality assurance system, you can integrate developments and run consistency 
checks on objects for a transport before they are introduced to the production system. 
„ This three-system solution supports the R/3 System Landscape (System and Client Deployment 
Strategy) which has the following aims: 
y Development, quality assurance and production should take place in separate environments. 
y In the event of data loss, you should be able to restore a client with consistent data. 
y Transport systems for setting up and maintaining the system infrasturcture are predefined. 
y The infrastructure supports the import of business data from an existing system. 
© SAP AG TSCM52 24-19 
\uf8e9 SAP AG 2001
 Procedures Procedures
Initial Project Initial Project 
PlanningPlanning Project KickoffProject Kickoff
Phase 1: Project Preparation - Work Packages (3)
TechnicalTechnical Req Req. . 
Training PlansTraining Plans
„ The purpose of this work package is to create a project team training plan including business 
processes, SAP system functionality, and change management. During this phase, level one or 
awareness training should be conducted for the project team. 
„ This phase also includes defining an end user training and documentation strategy. This strategy 
needs to be developed by reference to, and to support, the overall implementation strategy and 
project plan. 
© SAP AG TSCM52 24-20 
\uf8e9 SAP AG 2001
ASAP Roadmap
Preparation Go Live &
Create Project Team Training Plan
SAP Training Courses: \u25cf comprise level 1 (awareness), level 2 (readiness) & level
3 (proficiency)
\u25cf should ideally have been completed for levels 1 & 2
before starting the Business Process Workshops
\u25cf address function and use of the SAP product
Note! \u25cf Management and project team may have training needs
in addition to SAP product. These should also be
addressed in the training plan
\u25a0Training Services for
the Project Team
„ The purpose of this activity is to create a training plan for the project team involved in the SAP 
implementation. While training costs can be viewed as relatively expensive, it is critically important 
that the project team be given this training. Once initial training is completed, the project team has a 
much better understanding of basic SAP functions, how configuration works, and how to maximize 
SAP\u2019s impact to meet your business requirements. This initial training does not cover user training \u2013 
it will be addressed later in the implementation. 
„ Key factors during this activity include: 
y Background of each team member 
y Specific area of business involvement of team member (application or technical) 
y Timing of team member participation during the implementation. 
„ This key factor information can be used to determine the appropriate classes for each team member, 
thereby avoiding redundancy, or time spent in classes that are not applicable, and to make sure the 
course material is timed accordingly. When developing this plan, decide which courses are to be 
conducted at an SAP training center, or at the company site. The project team training plan is 
regularly updated throughout the life of the implementation. 
© SAP AG TSCM52 24-21 
\uf8e9 SAP AG 2001
End User Training and Documentation Strategy
Develop End User Needs Assessment
Develop End User Training and Documentation
Project Plan
Develop End User Proposal and Conduct
Project Proposal Meeting
„ End User Training and Documentation Needs Assessment
„ End User Training and Documentation Methodology
„ The purpose of this activity is to develop an end user training and documentation strategy and to 
develop a work plan. You will begin with an assessment of the needs of the end users, develop a 
project work plan, and then create a project plan that will be the basis of your end user training and 
documentation implementation. 
© SAP AG TSCM52 24-22 
\uf8e9 SAP AG 2001
 Procedures Procedures
Initial ProjectInitial Project
PlanningPlanning Project KickoffProject Kickoff
Phase 1: Project Preparation - Work Packages (4)
TechnicalTechnical Req Req. . 
Training PlansTraining Plans
„ The objective of this work package is to identify the technical requirements needed to implement the 
SAP technical environment, clarify the customer\u2019s expectations, review hardware sizing, and procure 
the required hardware. 
„ During the planning, keep in mind that all required SAP systems are unlikely to be procured and 
installed at the same time. The development system is the initial system and is needed at the start of 
an SAP implementation project. Early on, this may be the only SAP system in the system landscape. 
Other required SAP systems, such as the quality assurance and production systems, are not needed 
until a later phase; therefore, part of the planning includes taking expected delivery lead-times into 
consideration so that subsequent systems and hardware can