Respostas curso

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Pergunta 1
1 / 2 pts
Which two of the following actions should a user take when a printer does not print a document? (Choose two.)
Correto!
  
Check if the data cable is securely connected
 
  
Resend the job to print
 
  
Tap on the side of the printer to release the head
 
Resposta correta
  
Check if the printer's driver is properly installed
 
  
Clean the printer with a damp cloth to remove dirt
Check if the printer's driver is properly installed
 
 
 
Pergunta 2
0 / 2 pts
What might be a possible reason for a computer to be operating slowly and crashing?
  
Poor connection with the power outlet
 
Respondeu
  
Poor connection with the VGA cable
 
  
Wear on the motherboard battery
 
Resposta correta
  
Processor overheating
 
 
Pergunta 3
2 / 2 pts
Amanda wants to send an email to John, but her Internet connection is not working. What should she do to try to solve the problem?
  
Check if she entered her login and password information correctly
 
Correto!
  
Restart the modem
 
  
Change her Internet provider
 
  
Create a new email account
 
 
Pergunta 4
2 / 2 pts
Why should a user seek support when troubleshooting a computer problem is beyond his or her technical knowledge?
  
To learn and be able to solve the problem independently if it happens again
 
  
To spend as little money as possible
 
Correto!
  
So as to avoid risk to the user and the machine
 
  
To prevent the problem from spreading throughout the media
 
Refer to curriculum topic: 5.1.199
Page 199, Station 5, Theme 1
 
Pergunta 5
0 / 2 pts
A user tries to open a movie in Windows Media Player but no image is displayed, and only audio plays. Which software must be installed on the computer?
Respondeu
  
Adobe Reader
 
  
Flash plug-in
 
Resposta correta
  
Codec
 
  
Anti-virus
 
Pergunta 1
0 / 2 pts
In the default configuration of Windows, how do you open a folder located on the desktop?
Respondeu
  
Right-click on the folder
 
Resposta correta
  
Double-click the folder
 
  
Left-click on the folder
 
  
Place the mouse pointer on the folder for 3 seconds
 
Refer to curriculum topic: 1.4.53
Page 53, Station 1, Theme 4
 
Pergunta 2
0 / 2 pts
When typing text, which key should be pressed together with a letter to change it from lower to uppercase?
  
Ctrl
 
Resposta correta
  
Shift
 
Respondeu
  
Alt
 
  
Esc
 
 
Pergunta 3
2 / 2 pts
Which Windows 7 feature allows a user to open multiple programs at the same time?
Correto!
  
Multi-tasking
 
  
Multi-user
 
  
Multi-purpose
 
  
Multi-processing
 
 
Pergunta 4
2 / 2 pts
What is the main difference between a notebook and an ultrabook?
  
The notebook has a keyboard separate to the cabinet.
 
  
The notebook may have a touch screen.
 
Correto!
  
The ultrabook is thinner, lighter and its battery has more autonomy.
 
  
The notebook has a much smaller screen.
 
Refer to curriculum topic: 1.1.15
Page 15, Station 1, Theme 1
 
Pergunta 5
2 / 2 pts
Which two steps should be performed to shut down a computer with a Windows 7 operating system? (Choose two.)
  
Click the Control Panel
 
Correto!
  
Click Start
 
  
Click Suspend
 
Correto!
  
Click Shut down
 
  
Click Block
 
 
Pergunta 6
2 / 2 pts
Which set of keys must be used to switch back and forth between the open windows in Windows 7?
  
Shift+Tab
 
Correto!
  
Alt+Tab
 
  
Shift+Alt
 
  
Ctrl+Alt
 
Pergunta 7
2 / 2 pts
At what stage of Windows startup must users provide their credentials for authentication?
  
Logout
 
  
POST
 
  
Boot
 
Correto!
  
Login