<div id="pf1" class="pf w0 h0" data-page-no="1"><div class="pc pc1 w0 h0"><div class="t m0 x0 h1 y0 ff1 fs0 fc0 sc0 ls0 ws0">GESTÃO DA</div><div class="t m0 x0 h1 y1 ff1 fs0 fc0 sc0 ls0">QUALIDADE</div><div class="t m0 x1 h2 y2 ff2 fs1 fc0 sc0 ls1 ws0">Teoria e Casos</div></div><div class="pi" data-data='{"ctm":[1.000000,0.000000,0.000000,1.000000,0.000000,0.000000]}'></div></div> <div id="pf2" class="pf w0 h0" data-page-no="2"><div class="pc pc2 w0 h0"><img class="bi x2 y3 w1 h3" alt="" src="https://files.passeidireto.com/9dd1f454-c2f8-429a-93ad-5ad7630a79df/bg2.png"><div class="t m0 x3 h4 y4 ff3 fs2 fc0 sc0 ls2 ws2">Preencha a <span class="ff4">ÀFKD\ue003GH\ue003FDGDVWUR<span class="ff5">\ue003QR\ue003ÀQDO\ue003GHVWH\ue003OLYUR</span></span></div><div class="t m0 x4 h5 y5 ff5 fs2 fc0 sc0 ls2">H\ue003UHFHED\ue003JUDWXLWDPHQWH\ue003LQIRUPDo}HV\ue003</div><div class="t m0 x5 h5 y6 ff5 fs2 fc0 sc0 ls2 ws1">VREUH\ue003RV\ue003ODQoDPHQWRV\ue003H\ue003DV\ue003SURPRo}HV\ue003GD\ue003(OVHYLHU<span class="_0 blank"></span>\ue011</div><div class="t m0 x6 h5 y7 ff5 fs2 fc0 sc0 ls2">&RQVXOWH\ue003WDPEpP\ue003QRVVR\ue003FDWiORJR\ue003FRPSOHWR\ue00f\ue003</div><div class="t m0 x7 h5 y8 ff5 fs2 fc0 sc0 ls3">~OWLPRV\ue003ODQoDPHQWRV\ue003H\ue003VHUYLoRV\ue003H[FOXVLYRV\ue003QR\ue003VLWH</div><div class="t m0 x8 h4 y9 ff4 fs2 fc0 sc0 ls2 ws1">ZZZ<span class="_1 blank"></span>\ue011HOVHYLHU<span class="_0 blank"></span>\ue011FRP\ue011EU</div></div><div class="pi" data-data='{"ctm":[1.000000,0.000000,0.000000,1.000000,0.000000,0.000000]}'></div></div> <div id="pf3" class="pf w0 h0" data-page-no="3"><div class="pc pc3 w0 h0"><img fetchpriority="low" loading="lazy" class="bi x9 ya w2 h6" alt="" src="https://files.passeidireto.com/9dd1f454-c2f8-429a-93ad-5ad7630a79df/bg3.png"><div class="t m0 xa h7 yb ff6 fs3 fc0 sc0 ls5 ws0">Marly Monteiro de Carvalho </div><div class="t m0 xb h7 yc ff6 fs3 fc0 sc0 ls5 ws0">Edson Pacheco Paladini </div><div class="t m0 xc h8 yd ff6 fs2 fc0 sc0 ls6">(coordenadores)</div><div class="t m0 x1 h9 ye ff7 fs4 fc0 sc0 ls4 ws3">COLEÇÃO<span class="_2 blank"></span></div><div class="t m0 xd ha yf ff8 fs5 fc1 sc0 ls2 ws4">C<span class="_1 blank"></span>AMPUS<span class="ff9 ws0"> <span class="ffa">\ue014</span> <span class="ffb ws5">AB E<span class="_3 blank"> </span>PRO</span></span></div><div class="t m0 xe hb y10 ffc fs6 fc1 sc0 ls2 ws0">Engenharia de Produção</div><div class="t m0 xf h1 y11 ff1 fs0 fc0 sc0 ls0 ws0">GESTÃO DA</div><div class="t m0 xf h1 y12 ff1 fs0 fc0 sc0 ls0">QUALIDADE</div><div class="t m0 x10 h2 y13 ff2 fs1 fc0 sc0 ls1 ws0">Teoria e Casos</div><div class="t m0 x11 hc y14 ff6 fs7 fc0 sc0 ls7 ws6">Edson Pacheco Paladini</div><div class="t m0 x12 hc y15 ff6 fs7 fc0 sc0 ls7 ws0">Gregório Bouer</div><div class="t m0 x13 hc y16 ff6 fs7 fc0 sc0 ls7 ws6">José Joaquim do Amaral Ferreira </div><div class="t m0 xb hc y17 ff6 fs7 fc0 sc0 ls7 ws6">Marly Monteiro de Carvalho</div><div class="t m0 x14 hc y18 ff6 fs7 fc0 sc0 ls7 ws6">Paulo Augusto Cauchick Miguel</div><div class="t m0 x15 hc y19 ff6 fs7 fc0 sc0 ls7 ws6">Robert Wayne Samohyl</div><div class="t m0 x16 hc y1a ff6 fs7 fc0 sc0 ls7 ws6">Roberto Gilioli Rotondaro</div><div class="t m0 x17 hd y1b ff1 fs7 fc0 sc0 ls7 ws6">2ª edição revista e ampliada</div></div><div class="pi" data-data='{"ctm":[1.000000,0.000000,0.000000,1.000000,0.000000,0.000000]}'></div></div> <div id="pf4" class="pf w0 h0" data-page-no="4"><div class="pc pc4 w0 h0"><img fetchpriority="low" loading="lazy" class="bi x18 y1c w3 he" alt="" src="https://files.passeidireto.com/9dd1f454-c2f8-429a-93ad-5ad7630a79df/bg4.png"><div class="t m0 x19 hf y1d ffd fs8 fc0 sc0 ls2 ws7">&,3<span class="_1 blank"></span>\ue010%UDVLO\ue011\ue003&DWDORJDomR\ue010QD\ue010IRQWH\ue011</div><div class="t m0 x1a hf y1e ffd fs8 fc0 sc0 ls2">6LQGLFDWR\ue0031DFLRQDO\ue003GRV\ue003(GLWRUHV\ue003GH\ue003/LYURV\ue00f\ue0035-</div><div class="t m0 x2 h10 y1f ffe fs8 fc0 sc0 lsb">_________________________________________________________________________</div><div class="t m0 x2 h10 y20 ffe fs8 fc0 sc0 lsb">G333</div><div class="t m0 x2 hf y21 ffd fs8 fc0 sc0 lsb">\ue015\ue011HG\ue011</div><div class="t m0 x2 h10 y22 ffe fs8 fc0 sc0 ls2 ws0"> </div><div class="t m0 x2 hf y23 ffd fs8 fc0 sc0 lsb ws8">*HVWmR\ue003GD\ue003TXDOLGDGH\ue003\ue012\ue003FRRUGHQDGRUHV\ue00f\ue0030DUO\\ue0030RQWHLUR\ue003GH\ue003&DUYDOKR\ue00f\ue003(GVRQ\ue003</div><div class="t m0 x2 hf y24 ffd fs8 fc0 sc0 lsb ws9">3<span class="_2 blank"></span>DFKHFR\ue0033<span class="_1 blank"></span>DODGLQL\ue011\ue003²\ue003\ue015\ue011\ue003HG\ue011\ue003²\ue0035LR\ue003GH\ue003-DQHLUR\ue01d\ue003(OVHYLHU\ue01d\ue003$%(352\ue00f\ue003<span class="lsc">\ue015\ue013\ue014\ue015\ue011</span></div><div class="t m0 x2 hf y25 ffd fs8 fc0 sc0 lsb">\ue003\ue003\ue003\ue003\ue003\ue003\ue003\ue003\ue003\ue003\ue003\ue003\ue003\ue003\ue003\ue003\ue00b6pULH\ue003$%(352\ue00c</div><div class="t m0 x2 h10 y26 ffe fs8 fc0 sc0 ls2 ws0"> </div><div class="t m0 x2 hf y27 ffd fs8 fc0 sc0 lsb">\ue003\ue003\ue003\ue003,QFOXL\ue003ELEOLRJUDÀD</div><div class="t m0 x2 hf y28 ffd fs8 fc0 sc0 lsb">\ue003\ue003\ue003\ue003,6%1\ue003\ue01c\ue01a\ue01b\ue010\ue01b\ue018\ue010\ue016\ue018\ue015\ue010\ue017\ue01b\ue01b\ue01a\ue010\ue019</div><div class="t m0 x2 h10 y29 ffe fs8 fc0 sc0 ls2 ws0"> </div><div class="t m0 x2 hf y2a ffd fs8 fc0 sc0 lsd wsa">\ue003\ue003\ue003\ue003\ue014\ue011\ue003*HVWmR\ue003GD\ue003TXDOLGDGH\ue003WRWDO\ue011\ue003\ue015\ue011\ue003&RQWUROH\ue003GH\ue003SURFHVVR\ue011\ue003,\ue011\ue003&DUYDOKR\ue00f\ue0030DUO\\ue003</div><div class="t m0 x2 hf y2b ffd fs8 fc0 sc0 lsd wsa">0RQWHLUR\ue003GH\ue00f\ue003\ue014\ue01c\ue019\ue018\ue010\ue011\ue003,,\ue011\ue0033<span class="_2 blank"></span>DODGLQL\ue00f\ue003(GVRQ\ue0033<span class="_4 blank"></span>\ue011\ue003\ue00b(GVRQ\ue0033<span class="_2 blank"></span>DFKHFR\ue00c\ue00f\ue003\ue014\ue01c\ue018\ue017\ue010\ue011\ue003,,,\ue011\ue0036pULH\ue011\ue003</div><div class="t m0 x2 hf y2c ffd fs8 fc0 sc0 lsd wsb">\ue014\ue014\ue010\ue016\ue01a\ue014\ue016\ue011\ue003 &''\ue01d\ue003\ue019\ue018\ue01b\ue011\ue018\ue019\ue015</div><div class="t m0 x2 hf y2d ffd fs8 fc0 sc0 lsd wsc">\ue003 &'8\ue01d\ue003\ue013\ue013\ue018\ue011\ue019</div><div class="t m0 x2 h10 y2e ffe fs8 fc0 sc0 lsd wsd">___________________________________________________________________<span class="ls2">______</span></div><div class="t m0 x2 hf y2f ffd fs8 fc0 sc0 ls2">\ue08b\ue003\ue015\ue013\ue014\ue015\ue00f\ue003(OVHYLHU\ue003(GLWRUD\ue003/WGD\ue011</div><div class="t m0 x2 hf y30 ffd fs8 fc0 sc0 ls2 wse">7<span class="_0 blank"></span>RGRV\ue003RV\ue003GLUHLWRV\ue003UHVHUYDGRV\ue003H\ue003SURWHJLGRV\ue003SHOD\ue003/HL\ue003Q<span class="ffe fs9 wsf v1">o</span><span class="lsa">\ue003\ue01c\ue011\ue019\ue014\ue013\ue00f\ue003GH\ue003\ue014\ue01c\ue012\ue013\ue015\ue012\ue014\ue01c\ue01c\ue01b\ue011</span></div><div class="t m0 x2 hf y31 ffd fs8 fc0 sc0 ls8 ws10">1HQKXPD\ue003SDUWH\ue003GHVWH\ue003OLYUR\ue00f\ue003VHP\ue003DXWRUL]DomR\ue003SUpYLD\ue003SRU\ue003HVFULWR\ue003GD\ue003HGLWRUD\ue00f\ue003SRGHUi\ue003VHU\ue003UHSURGX]LGD\ue003RX\ue003</div><div class="t m0 x2 hf y32 ffd fs8 fc0 sc0 ls9 ws11">WUDQVPLWLGD\ue003 VHMDP\ue003 TXDLV\ue003 IRUHP\ue003 RV\ue003 PHLRV\ue003 HPSUHJDGRV\ue01d\ue003 HOHWU{QLFRV\ue00f\ue003 PHFkQLFRV\ue00f\ue003 IRWRJUiÀFRV\ue00f\ue003 JUDYDomR\ue003</div><div class="t m0 x2 hf y33 ffd fs8 fc0 sc0 ls9">RX\ue003TXDLVTXHU\ue003RXWURV\ue011</div><div class="t m0 x2 hf y34 fff fs8 fc0 sc0 ls2">Copidesque:<span class="ffd wse">\ue0030DULD\ue003/XL]D\ue0032OLYHLUD\ue003%ULOKDQWH\ue003%ULWR</span></div><div class="t m0 x2 hf y35 fff fs8 fc0 sc0 lsa ws12">Revisão:<span class="ffd ls2">\ue0030DUtOLD\ue0033LQWR\ue003GH\ue0032OLYHLUD</span></div><div class="t m0 x2 hf y36 fff fs8 fc0 sc0 ls2 ws18">Editoração Eletrônica:<span class="ffd wse">\ue0036%1,*5,\ue003$UWHV\ue003H\ue0037<span class="_0 blank"></span>H[WRV\ue003/WGD\ue011</span></div><div class="t m0 x2 hf y37 ffd fs8 fc0 sc0 ls2">(OVHYLHU\ue003(GLWRUD\ue003/WGD\ue011</div><div class="t m0 x2 hf y38 ffd fs8 fc0 sc0 ls2 wse">&RQKHFLPHQWR\ue003VHP\ue003)URQWHLUDV</div><div class="t m0 x2 h11 y39 ffd fs8 fc0 sc0 ls2 wse">5XD\ue0036HWH\ue003GH\ue0036HWHPEUR\ue00f\ue003\ue014\ue014\ue014\ue003²\ue003\ue014\ue019<span class="ffe fs9 wsf v1">o</span><span class="lsa v0">\ue003DQGDU</span></div><div class="t m0 x2 hf y3a ffd fs8 fc0 sc0 ls2">\ue015\ue013\ue013\ue018\ue013\ue010\ue013\ue013\ue019\ue003²\ue003&HQWUR\ue003²\ue0035LR\ue003GH\ue003-DQHLUR\ue003²\ue0035-\ue003²\ue003%UDVLO</div><div class="t m0 x2 hf y3b ffd fs8 fc0 sc0 lsa ws13">5XD\ue0034XLQWDQD\ue00f\ue003\ue01a\ue018\ue016\ue003²\ue003\ue01b<span class="ffe fs9 ls2 wsf v1">o</span>\ue003DQGDU</div><div class="t m0 x2 hf y3c ffd fs8 fc0 sc0 ls2 wse">\ue013\ue017\ue018\ue019\ue01c\ue010\ue013\ue014\ue014\ue003²\ue003%URRNOLQ\ue003²\ue0036mR\ue0033<span class="_2 blank"></span>DXOR\ue003²\ue00363\ue003²\ue003%UDVLO</div><div class="t m0 x2 hf y3d ffd fs8 fc0 sc0 ls2">6HUYLoR\ue003GH\ue003$WHQGLPHQWR\ue003DR\ue003&OLHQWH</div><div class="t m0 x2 hf y3e ffd fs8 fc0 sc0 lse">\ue013\ue01b\ue013\ue013\ue010\ue013\ue015\ue019\ue018\ue016\ue017\ue013</div><div class="t m0 x2 hf y3f ffd fs8 fc0 sc0 lsf ws14">VDF#HOVHYLHU<span class="_0 blank"></span>\ue011FRP\ue011EU</div><div class="t m0 x2 hf y40 ffd fs8 fc0 sc0 lsa">,6%1\ue003\ue01c\ue01a\ue01b\ue010\ue01b\ue018\ue010\ue016\ue018\ue015\ue010\ue017\ue01b\ue01b\ue01a\ue010\ue019</div><div class="t m0 x2 hf y41 ff10 fs8 fc0 sc0 ls2">Nota:<span class="ffd ws15">\ue0030XLWR\ue003 ]HOR\ue003 H\ue003 WpFQLFD\ue003 IRUDP\ue003 HPSUHJDGRV\ue003 QD\ue003 HGLomR\ue003 GHVWD\ue003 REUD\ue011\ue003 1R\ue003 HQWDQWR\ue00f\ue003 SRGHP\ue003 RFRUUHU\ue003 HUURV\ue003</span></div><div class="t m0 x2 hf y42 ffd fs8 fc0 sc0 ls2 ws16">GH\ue003 GLJLWDomR\ue00f\ue003 LPSUHVVmR\ue003 RX\ue003 G~YLGD\ue003 FRQFHLWXDO\ue011\ue003 (P\ue003 TXDOTXHU\ue003 GDV\ue003 KLSyWHVHV\ue00f\ue003 VROLFLWDPRV\ue003 D\ue003 FRPXQLFDomR\ue003</div><div class="t m0 x2 hf y43 ffd fs8 fc0 sc0 ls2">DR\ue003QRVVR\ue0036HUYLoR\ue003GH\ue003$WHQGLPHQWR\ue003DR\ue003&OLHQWH\ue00f\ue003SDUD\ue003TXH\ue003SRVVDPRV\ue003HVFODUHFHU\ue003RX\ue003HQFDPLQKDU\ue003D\ue003TXHVWmR\ue011</div><div class="t m0 x1b hf y44 ffd fs8 fc0 sc0 ls2 ws17">1HP\ue003 D\ue003 HGLWRUD\ue003 QHP\ue003 R\ue003 DXWRU\ue003 DVVXPHP\ue003 TXDOTXHU\ue003 UHVSRQVDELOLGDGH\ue003 SRU\ue003 HYHQWXDLV\ue003 GDQRV\ue003 RX\ue003 SHUGDV\ue003 D\ue003</div><div class="t m0 x2 hf y45 ffd fs8 fc0 sc0 ls2">SHVVRDV\ue003RX\ue003EHQV\ue00f\ue003RULJLQDGRV\ue003GR\ue003XVR\ue003GHVWD\ue003SXEOLFDomR\ue011</div></div><div class="pi" data-data='{"ctm":[1.000000,0.000000,0.000000,1.000000,0.000000,0.000000]}'></div></div> <div id="pf5" class="pf w0 h0" data-page-no="5"><div class="pc pc5 w0 h0"><div class="t m0 x5 h12 y46 ff11 fs7 fc0 sc0 ls2 ws0">Às nossas famílias e aos nossos alunos, fontes de inspiração e motivação.</div></div><div class="pi" data-data='{"ctm":[1.000000,0.000000,0.000000,1.000000,0.000000,0.000000]}'></div></div> <div id="pf6" class="pf w0 h0" data-page-no="6"><div class="pc pc6 w0 h0"><img fetchpriority="low" loading="lazy" class="bi x1c y47 w4 h13" alt="" src="https://files.passeidireto.com/9dd1f454-c2f8-429a-93ad-5ad7630a79df/bg6.png"><div class="t m0 x1d h14 y48 ff12 fsa fc0 sc0 ls12 ws2d">Os Autores</div><div class="t m0 x2 h15 y49 ff13 fsb fc0 sc0 ls2 ws0">EQUIPE PRO/POLI/USP</div><div class="t m0 x2 h15 y4a ff13 fsb fc0 sc0 ls2 ws0">Marly Monteiro de Carvalho</div><div class="t m0 x7 h16 y4b ff14 fsb fc0 sc0 ls2 ws19">UÊ<span class="_5 blank"> </span>\ue00eÊ «À\ue09cviÃÃ\ue09cÀ>Ê\ue08f\ue088ÛÀi\ue087`\ue09cVi\ue098ÌiÊ `>Ê \ue00dÃV\ue09c\ue08f>Ê *\ue09c\ue08f\ue088ÌjV\ue098\ue088V>Ê `>Ê 1-*<span class="_4 blank"></span>]Ê >ÌÕ>\ue098`\ue09cÊ \ue098>Ê }À>`Õ>XK\ue09cÊ iÊ</div><div class="t m0 x1e h16 y4c ff14 fsb fc0 sc0 ls2 ws1a">«\ue09dÃ\ue087}À>`Õ>XK\ue09cÊ`\ue09cÊ\ue00ci«>ÀÌ>\ue093i\ue098Ì\ue09cÊ`iÊ\ue00d\ue098}i\ue098\ue085>À\ue088>Ê`iÊ*À\ue09c`ÕXK\ue09c]Ê`iÃ`iÊ£\ue099\ue099Ó°Ê</div><div class="t m0 x7 h16 y4d ff14 fsb fc0 sc0 ls2 ws1b">UÊ<span class="_5 blank"> </span>\ue00a\ue09c\ue09cÀ`i\ue098>Ê \ue09cÊ }ÀÕ«\ue09cÊ `iÊ «iõÕ\ue088Ã>Ê +Õ>\ue08f\ue088`>`iÊ iÊ \ue00d\ue098}i\ue098\ue085>À\ue088>Ê `\ue09cÊ *À<span class="_2 blank"></span>\ue09c`ÕÌ\ue09cÊ \ue0ad+\ue00d*®Ê iÊ \ue09cÊ</div><div class="t m0 x1e h16 y4e ff14 fsb fc0 sc0 ls2 ws1c">\ue01d>L\ue09cÀ>Ì\ue09dÀ\ue088\ue09cÊ`iÊ \ue014iÃÌK\ue09cÊ `iÊ *À\ue09c\ue08diÌ\ue09cÃÊ\ue0ad\ue01d\ue014*Ê \ue087Ê ÜÜÜ<span class="_0 blank"></span>°«À<span class="_2 blank"></span>\ue09c°«\ue09c\ue08f\ue088°Õë°LÀÉ\ue08f}«®]Ê\ue09c\ue098`iÊ `iÃi\ue098\ue087</div><div class="t m0 x1e h16 y4f ff14 fsb fc0 sc0 ls10 ws1d">Û\ue09c\ue08fÛiÊ«À\ue09c\ue08diÌ\ue09cÃÊ`iÊ«iõÕ\ue088Ã>ÊV\ue09c\ue093Êi\ue093«À<span class="_2 blank"></span><span class="ls11 ws1e">iÃ>ÃÊiÊV\ue09c\ue093Ê>«\ue09c\ue088\ue09cÊ`iÊ\ue09dÀ<span class="_2 blank"></span>}K\ue09cÃÊ`<span class="ls13">iÊv\ue09c\ue093i\ue098Ì\ue09c]ÊÌ>\ue088ÃÊ</span></span></div><div class="t m0 x1e h16 y50 ff14 fsb fc0 sc0 ls2 ws0">V\ue09c\ue093\ue09cÊ\ue00a\ue001*\ue00d-]Ê\ue00a *µ]Ê\ue013<span class="_1 blank"></span>\ue001*\ue00d-*Êi\ue098ÌÀiÊ\ue09cÕÌÀ\ue09cðÊ</div><div class="t m0 x7 h16 y51 ff14 fsb fc0 sc0 ls2 ws1f">UÊ \ue00a\ue09c\ue09cÀ`i\ue098>Ê<span class="_1 blank"></span>\ue09cÊ<span class="_2 blank"></span>VÕÀÃ\ue09cÊ<span class="_1 blank"></span>`iÊ\ue00dëiV\ue088>\ue08f\ue088â>XK\ue09cÊ<span class="_1 blank"></span>i\ue093Ê<span class="_2 blank"></span>\ue014iÃÌK\ue09cÊ<span class="_1 blank"></span>`iÊ*À<span class="_2 blank"></span>\ue09c\ue08diÌ\ue09cÃÊ<span class="_1 blank"></span>`>Ê<span class="_2 blank"></span>\ue013Õ\ue098`>XK\ue09cÊ<span class="_2 blank"></span>6<span class="_0 blank"></span>>\ue098â\ue09c\ue08f\ue088\ue098\ue088Ê</div><div class="t m0 x1e h16 y52 ff14 fsb fc0 sc0 ls2 ws1a">\ue0ad\ue00a\ue00d\ue014*É\ue013\ue00a\ue001<span class="_1 blank"></span>6®°Ê\ue001ÕÌ\ue09cÀ>Ê<span class="_1 blank"></span>`iÊ`\ue088ÛiÀÃ\ue09cÃÊ>ÀÌ\ue088}\ue09cÃÊ<span class="_2 blank"></span>iÊ<span class="_2 blank"></span>\ue08f\ue088ÛÀ<span class="_2 blank"></span>\ue09cÃÊ<span class="_2 blank"></span>«ÕL\ue08f\ue088V>`\ue09cÃÊ<span class="_2 blank"></span>\ue098\ue09cÊ<span class="_2 blank"></span>\ue009À>Ã\ue088\ue08fÊ<span class="_2 blank"></span>\ue0ad\ue014iÃÌK\ue09cÊ<span class="_2 blank"></span>`>Ê</div><div class="t m0 x1e h16 y53 ff14 fsb fc0 sc0 ls2 ws20">+Õ>\ue08f\ue088`>`iÆÊ \ue016\ue098\ue09cÛ>XK\ue09c\Ê iÃÌÀ>Ìj}\ue088>Ê iÊ V\ue09c\ue093Õ\ue098\ue088`>`iÃÊ `iÊ V\ue09c\ue098\ue085iV\ue088\ue093i\ue098Ì\ue09c]Ê \ue013Õ\ue098`>\ue093i\ue098Ì\ue09cÊ</div><div class="t m0 x1e h16 y54 ff14 fsb fc0 sc0 ls2 ws1a">i\ue093Ê<span class="_2 blank"></span>\ue014iÃÌK\ue09cÊ<span class="_2 blank"></span>`iÊ<span class="_1 blank"></span>«À\ue09c\ue08diÌ\ue09cÃÆÊ<span class="_2 blank"></span>\ue014iÃÌK\ue09cÊ<span class="_2 blank"></span>`iÊ<span class="_1 blank"></span>*À\ue09c\ue08diÌ\ue09cÃÊ<span class="_2 blank"></span>\ue098>Ê<span class="_2 blank"></span>*À?Ì\ue088V>Ê<span class="_1 blank"></span>\ue016ÊiÊ<span class="_2 blank"></span>\ue016\ue016]Ê<span class="_1 blank"></span>\ue00dÃ<span class="ls14 ws21">ÌÀ>Ìj}\ue088>ÃÊ«>À>Ê<span class="_1 blank"></span>>ÊV\ue09c\ue093\ue087</span></div><div class="t m0 x1e h16 y55 ff14 fsb fc0 sc0 ls2 ws1a">«iÌ\ue088Ì\ue088Û\ue088`>`iÆÊi\ue098ÌÀ<span class="_2 blank"></span>iÊ<span class="_2 blank"></span>\ue09cÕÌÀ<span class="_2 blank"></span>\ue09cîÊ<span class="_2 blank"></span>iÊ<span class="_2 blank"></span>\ue098\ue09cÃÊ<span class="_2 blank"></span>\ue00dÃÌ>`\ue09cÃÊ<span class="_2 blank"></span>1\ue098\ue088`\ue09cÃÊ<span class="_2 blank"></span>\ue0ad-ÌÀ>Ìi}\ue088VÊ\ue001\ue08f\ue088}\ue098\ue093i\ue098ÌÊ<span class="_1 blank"></span>*À\ue09cViÃÃÊ>\ue098`Ê</div><div class="t m0 x1e h16 y56 ff14 fsb fc0 sc0 ls2 ws1a">\ue00ciV\ue088Ã\ue088\ue09c\ue098Ê-Õ««\ue09cÀÌÊ-ÞÃÌi\ue093Ã\Ê/\ue085i\ue09cÀÞÊ>\ue098`Ê\ue00a>ÃiÊ-ÌÕ`\ue088iî°Ê</div><div class="t m0 x7 h16 y57 ff14 fsb fc0 sc0 ls2 ws22">UÊ<span class="_5 blank"> </span>*\ue09cÃÃÕ\ue088Ê \ue08f\ue088ÛÀi\ue087`\ue09cVk\ue098V\ue088>Ê «i\ue08f>Ê \ue00dÃV\ue09c\ue08f>Ê *\ue09c\ue08f\ue088ÌjV\ue098\ue088V>Ê `>Ê 1-*Ê \ue0adÓääÈ®]Ê «\ue09dÃ\ue087`\ue09cÕÌ\ue09cÀ>\ue093i\ue098Ì\ue09cÊ</div><div class="t m0 x1e h16 y58 ff14 fsb fc0 sc0 ls2 ws23">i\ue093Ê \ue00d\ue098}i\ue098\ue085>À\ue088>Ê \ue014iÃÌ\ue088\ue09c\ue098>\ue08fÊ «i\ue08f\ue09cÊ *\ue09c\ue08f\ue088ÌjV\ue098\ue088V\ue09cÊ `iÊ \ue01f\ue088\ue08fK\ue09cÊ \ue0ad\ue016Ì?\ue08f\ue088>®Ê \ue0adÓää{®]Ê `\ue09cÕÌ\ue09cÀ>`\ue09cÊ iÊ</div><div class="t m0 x1e h16 y59 ff14 fsb fc0 sc0 ls2 ws24">\ue093iÃÌÀ>`\ue09cÊ i\ue093Ê \ue00d\ue098}i\ue098\ue085>À\ue088>Ê `iÊ *À\ue09c`ÕXK\ue09cÊ «i\ue08f>Ê 1\ue098\ue088ÛiÀÃ\ue088`>`iÊ \ue013i`iÀ>\ue08fÊ `i<span class="ls15 ws25">Ê ->\ue098Ì>Ê \ue00a>Ì>\ue087</span></div><div class="t m0 x1e h16 y5a ff14 fsb fc0 sc0 ls16 ws26">À\ue088\ue098>]Êi\ue093Ê£\ue099\ue099£ÊiÊ£\ue099\ue099Ç]ÊÀ<span class="ls17">iëiVÌ\ue088Û>\ue093i\ue098Ìi]ÊiÊ}À>`Õ>XK\ue09cÊi\ue093Ê\ue00d\ue098}i\ue098\ue085>À\ue088<span class="ls18 ws27">>Ê`iÊ*À<span class="_2 blank"></span>\ue09c`ÕXK\ue09cÊ</span></span></div><div class="t m0 x1e h16 y5b ff14 fsb fc0 sc0 ls2">\ue01fiV@\ue098\ue088V>Ê«i\ue08f>Ê\ue00dÃV\ue09c\ue08f>Ê`iÊ\ue00d\ue098}i\ue098\ue085>À\ue088>Ê`iÊ-K\ue09cÊ\ue00a>À\ue08f\ue09cÃÊ`>Ê1-*Ê\ue0ad£\ue099nÇ®°Ê</div><div class="t m0 x7 h16 y5c ff14 fsb fc0 sc0 ls2 ws28">UÊ<span class="_5 blank"> </span>\ue013\ue09c\ue088Ê i`\ue088Ì\ue09cÀ>Ê `>Ê ,iÛ\ue088ÃÌ>Ê *À\ue09c`ÕXK\ue09cÊ«\ue09cÀÊ Ãi\ue088ÃÊ >\ue098\ue09cÃÊ \ue0adÓääÓÊ >Ê ÓääÇ®]Ê `\ue088ë\ue09c\ue098\ue089Ûi\ue08fÊ \ue098>Ê L>ÃiÊ</div><div class="t m0 x1e h16 y5d ff14 fsb fc0 sc0 ls2">`iÊ`>`\ue09cÃÊ-V\ue088i\ue08f\ue09c]ÊiÊjÊ>ÌÕ>\ue08f\ue093i\ue098ÌiÊ`\ue09cÊV\ue09cÀ«\ue09cÊi`\ue088Ì\ue09cÀ\ue088>\ue08f°Ê</div><div class="t m0 x7 h16 y5e ff14 fsb fc0 sc0 ls2 ws1f">UÊ \ue00eÊ<span class="_2 blank"></span>\ue093i\ue093LÀ<span class="_2 blank"></span>\ue09cÊ<span class="_1 blank"></span>`\ue09cÊ<span class="_2 blank"></span>V\ue09c\ue098Ãi\ue08f\ue085\ue09cÊ<span class="_1 blank"></span>i`\ue088Ì\ue09cÀ\ue088>\ue08fÊ<span class="_2 blank"></span>\ue0adi`\ue088Ì\ue09cÀ\ue088>\ue08fÊ<span class="_1 blank"></span>>`Û\ue088Ã\ue09cÀ<span class="_3 blank"> </span>ÞÊ<span class="_1 blank"></span>L\ue09c>À`®Ê<span class="_1 blank"></span>`\ue09cÊ<span class="_2 blank"></span><span class="ls14 ws29">\ue01b\ue09cÕÀ\ue098>\ue08fÊ<span class="_2 blank"></span>\ue09cvÊ<span class="_1 blank"></span>\ue01f>\ue098Õv>V\ue087</span></div><div class="t m0 x1e h16 y5f ff14 fsb fc0 sc0 ls2 ws1a">ÌÕÀ\ue088\ue098}Ê/<span class="_0 blank"></span>iV\ue085\ue098\ue09c\ue08f\ue09c}ÞÊ\ue01f>\ue098>}i\ue093i\ue098Ì]Ê`\ue088ë\ue09c\ue098\ue089Ûi\ue08fÊ\ue098>ÊL>ÃiÊ`iÊ`>`\ue09cÃÊ\ue00d\ue093iÀ>\ue08f`°Ê</div><div class="t m0 x7 h16 y60 ff14 fsb fc0 sc0 ls2 ws2a">UÊ<span class="_5 blank"> </span>\ue013\ue09c\ue088Ê \ue093i\ue093LÀ\ue09cÊ `>Ê `\ue088À<span class="_2 blank"></span>iÌ\ue09cÀ\ue088>Ê `>Ê \ue001ÃÃ\ue09cV\ue088>XK\ue09cÊ \ue009À>Ã\ue088\ue08fi\ue088À>Ê `iÊ \ue00d\ue098}i\ue098\ue085>À\ue088>Ê `iÊ *À<span class="_2 blank"></span>\ue09c`ÕXK\ue09cÊ</div><div class="t m0 x1e h16 y61 ff14 fsb fc0 sc0 ls19 ws2b">\ue0ad\ue001\ue009\ue00d*,"®]Ê«\ue09cÀÊ`Õ>ÃÊ}iÃ̪iÃÊV\ue09c\ue098ÃiVÕÌ\ue088Û>Ã]Ê<span class="ls17 ws2c">\ue09cVÕ«>\ue098`\ue09cÊ\ue09cÊV>À}\ue09cÊ`iÊ\ue00c\ue088<span class="ls14 ws21">À<span class="_2 blank"></span>iÌ\ue09cÀ>Ê/jV\ue098\ue088V>Ê</span></span></div></div><div class="pi" data-data='{"ctm":[1.000000,0.000000,0.000000,1.000000,0.000000,0.000000]}'></div></div> <div id="pf7" class="pf w0 h0" data-page-no="7"><div class="pc pc7 w0 h0"><img fetchpriority="low" loading="lazy" class="bi x1c y62 w5 h17" alt="" src="https://files.passeidireto.com/9dd1f454-c2f8-429a-93ad-5ad7630a79df/bg7.png"><div class="t m0 x1f h18 y63 ff15 fsc fc0 sc0 ls2 ws30">Gestão da Qualidade<span class="_6 blank"> </span><span class="ff16 fsd ls1a v2">ELSEVIER</span></div><div class="t m0 x20 h19 y64 ff17 fs2 fc0 sc0 ls1b">VIII</div><div class="t m0 x1e h16 y65 ff18 fsb fc0 sc0 ls2 ws31">e de 2<span class="fse ws2e v3">a</span> Vice-Pr<span class="_2 blank"></span>esidência. Foi vice-coor<span class="_2 blank"></span>denadora de pesquisa da Escola Politécnica. </div><div class="t m0 x1e h16 y66 ff18 fsb fc0 sc0 ls2 ws32">Foi pesquisadora do Instituto de Pesquisas T<span class="_0 blank"></span>ecnológicas do Estado de São Paulo </div><div class="t m0 x1e h16 y67 ff18 fsb fc0 sc0 ls2 ws0">de 1992 a 2000.</div><div class="t m0 x2 h15 y68 ff13 fsb fc0 sc0 ls2 ws0">Roberto Gilioli Rotondaro</div><div class="t m0 x7 h16 y69 ff14 fsb fc0 sc0 ls2 ws1f">UÊ <span class="ff18 ws33">É professor da Engenharia de Pr<span class="_2 blank"></span>odução da Escola Politécnica da USP desde 1996, </span></div><div class="t m0 x1e h16 y6a ff18 fsb fc0 sc0 ls2 ws34">com mestrado e doutorado (EPUSP) em Engenharia Metalúrgica. Che\ufb01a o grupo </div><div class="t m0 x1e h16 y6b ff18 fsb fc0 sc0 ls2 ws35">de Qualidade e Engenharia do Produto (QEP), e é o Coor<span class="_2 blank"></span>denador da Comissão de </div><div class="t m0 x1e h16 y6c ff18 fsb fc0 sc0 ls2 ws0">Extensão do Departamento de Engenharia de Produção.</div><div class="t m0 x7 h16 y6d ff14 fsb fc0 sc0 ls2 ws1f">UÊ <span class="ff18 ws36">É o responsável pelo MBA Gestão de Operações do pr<span class="_2 blank"></span>ograma de Extensão do </span></div><div class="t m0 x1e h16 y6e ff18 fsb fc0 sc0 ls2 ws37">Departamento de Engenharia de Produção que é operacionalizado pela Fundação </div><div class="t m0 x1e h16 y6f ff18 fsb fc0 sc0 ls2 ws2f">V<span class="_0 blank"></span>anzolini.</div><div class="t m0 x7 h16 y70 ff14 fsb fc0 sc0 ls2 ws1f">UÊ <span class="ff18 ws38">É membro do conselho curador da Fundação V<span class="_0 blank"></span>anzolini. Foi gerente geral da Qua-</span></div><div class="t m0 x1e h16 y71 ff18 fsb fc0 sc0 ls2 ws0">lidade e Gerente de Pr<span class="_2 blank"></span>oduto na iniciativa privada de 1980 a 1996.</div><div class="t m0 x2 h15 y72 ff13 fsb fc0 sc0 ls2 ws0">Gregório Bouer</div><div class="t m0 x7 h16 y73 ff14 fsb fc0 sc0 ls2 ws1f">UÊ <span class="ff18 ws39">É professor da Engenharia de Pr<span class="_2 blank"></span>odução da Escola Politécnica da USP<span class="_4 blank"></span>, com mes-</span></div><div class="t m0 x1e h16 y74 ff18 fsb fc0 sc0 ls2 ws3a">trado e doutorado (EPUSP) em Engenharia de Produção. Membr<span class="_2 blank"></span>o do grupo de </div><div class="t m0 x1e h16 y75 ff18 fsb fc0 sc0 ls2 ws0">Qualidade e Engenharia do Produto (QEP).</div><div class="t m0 x7 h16 y76 ff14 fsb fc0 sc0 ls2 ws1f">UÊ <span class="ff18 ws0">Foi vicepresidente e presidente da Fundação V<span class="_0 blank"></span>anzolini.</span></div><div class="t m0 x7 h16 y77 ff14 fsb fc0 sc0 ls2 ws1f">UÊ <span class="ff18 ws3b">É coordenador dos cursos de Capacitação em Gestão de Pr<span class="_2 blank"></span>ojetos da Fundação </span></div><div class="t m0 x1e h16 y78 ff18 fsb fc0 sc0 ls2 ws3c">V<span class="_0 blank"></span>anzolini. É membro do conselho curador da Fundação V<span class="_0 blank"></span>anzolini. É diretor da </div><div class="t m0 x1e h16 y79 ff18 fsb fc0 sc0 ls2 ws0">TQS Engenharia Ltda.</div><div class="t m0 x2 h15 y7a ff13 fsb fc0 sc0 ls2 ws0">José Joaquim do Amaral Ferreira</div><div class="t m0 x7 h16 y7b ff14 fsb fc0 sc0 ls2 ws1f">UÊ <span class="ff18 ws3d">É professor da Engenharia de Pr<span class="_2 blank"></span>odução da Escola Politécnica da USP<span class="_4 blank"></span>, com gradu-</span></div><div class="t m0 x1e h16 y7c ff18 fsb fc0 sc0 ls2 ws3e">ação em Engenharia Mecânica (EPUSP), opção Produção, mestr<span class="_2 blank"></span>e em Engenharia </div><div class="t m0 x1e h16 y7d ff18 fsb fc0 sc0 ls2 ws3f">de Produção (EPUSP) e Master of Science in Industrial Engineering, Stanfor<span class="_2 blank"></span>d Uni-</div><div class="t m0 x1e h16 y7e ff18 fsb fc0 sc0 ls2 ws0">versity<span class="_7 blank"></span>, USA, e doutor em Engenharia (EPUSP).</div><div class="t m0 x7 h16 y7f ff14 fsb fc0 sc0 ls2 ws1f">UÊ <span class="ff18 ws40">É diretor de certi\ufb01cação da Fundação Carlos Alberto V<span class="_0 blank"></span>anzolini (FCA<span class="_0 blank"></span>V) e <span class="_3 blank"> </span><span class="ff19 ls1c ws41">lead as-</span></span></div><div class="t m0 x1e h16 y80 ff19 fsb fc0 sc0 ls2">sessor<span class="ff18 ws0">, pela International Register of Certi\ufb01cated Auditors, Inglaterra.</span></div><div class="t m0 x2 h15 y81 ff13 fsb fc0 sc0 ls2 ws0">EQUIPE UFSC</div><div class="t m0 x2 h15 y82 ff13 fsb fc0 sc0 ls2 ws0">Edson Pacheco Paladini (Coordenador)</div><div class="t m0 x7 h16 y83 ff14 fsb fc0 sc0 ls2 ws1f">UÊ <span class="ff18 ws42">Professor T<span class="_1 blank"></span>itular do Departamento de Engenharia de Produção e Sistemas da Uni-</span></div><div class="t m0 x1e h16 y84 ff18 fsb fc0 sc0 ls2 ws0">versidade Federal de Santa Catarina. </div></div><div class="pi" data-data='{"ctm":[1.000000,0.000000,0.000000,1.000000,0.000000,0.000000]}'></div></div> <div id="pf8" class="pf w0 h0" data-page-no="8"><div class="pc pc8 w0 h0"><img fetchpriority="low" loading="lazy" class="bi x2 y85 w6 h1a" alt="" src="https://files.passeidireto.com/9dd1f454-c2f8-429a-93ad-5ad7630a79df/bg8.png"><div class="t m0 x21 h18 y63 ff15 fsc fc0 sc0 ls2 ws30">Os Autores<span class="_8 blank"> </span><span class="ff17 fs2 ls1b v2">IX</span></div><div class="t m0 x7 h16 y86 ff14 fsb fc0 sc0 ls2 ws1f">UÊ <span class="ff18 ws43">Doutorado em Engenharia de Produção (UFSC, 1992), Mestrado em Engenharia </span></div><div class="t m0 x1e h16 y87 ff18 fsb fc0 sc0 ls2 ws44">de Sistemas (UFPb - Campina Grande - 1979), Especialização em Administração </div><div class="t m0 x1e h16 y88 ff18 fsb fc0 sc0 ls2 ws0">da Produção (UFPb, 1981) e Graduação em Matemática (UFSC, 1975). </div><div class="t m0 x7 h16 y89 ff14 fsb fc0 sc0 ls2 ws1f">UÊ <span class="ff18 ws0">Atua nas áreas de Engenharia, Gestão e A<span class="_0 blank"></span>valiação da Qualidade. </span></div><div class="t m0 x7 h16 y8a ff14 fsb fc0 sc0 ls2 ws1f">UÊ <span class="ff18 ws45">É autor de vários livros sobr<span class="_2 blank"></span>e temas inseridos em suas áreas de atuação e de artigos </span></div><div class="t m0 x1e h16 y8b ff18 fsb fc0 sc0 ls2 ws0">técnicos publicados em periódicos quali\ufb01cados no país e no exterior<span class="_1 blank"></span>. </div><div class="t m0 x7 h16 y8c ff14 fsb fc0 sc0 ls2 ws1f">UÊ <span class="ff18 ws46">Integrou o Comitê de A<span class="_0 blank"></span>valiação dos Programas de Pós-graduação da CAPES na </span></div><div class="t m0 x1e h16 y8d ff18 fsb fc0 sc0 ls2 ws47">área das Engenharias III. Coor<span class="_2 blank"></span>denador do Pr<span class="_2 blank"></span>ograma de Pós-graduação em Enge-</div><div class="t m0 x1e h16 y8e ff18 fsb fc0 sc0 ls2 ws0">nharia de Produção da UFSC (2002-2006).</div><div class="t m0 x2 h15 y8f ff13 fsb fc0 sc0 ls2 ws0">Robert W<span class="_0 blank"></span>ayne Samohyl</div><div class="t m0 x7 h16 y90 ff14 fsb fc0 sc0 ls2 ws1f">UÊ <span class="ff18 ls1d ws48">Professor titular do Departamento de Engenharia de Pr<span class="_2 blank"></span>odução e Sistemas da Uni-</span></div><div class="t m0 x1e h16 y91 ff18 fsb fc0 sc0 ls2 ws49">versidade Federal de Santa Catarina. Doutor em Economia na área de Pesquisa </div><div class="t m0 x1e h16 y92 ff18 fsb fc0 sc0 ls2 ws4a">Operacional pela Rice University (RU) com Pós-doutorado na Vir<span class="_2 blank"></span>ginia Polytech-</div><div class="t m0 x1e h16 y93 ff18 fsb fc0 sc0 ls2 ws4b">nic Institute and State University e na University of Illinois, ambos nos Estados </div><div class="t m0 x1e h16 y94 ff18 fsb fc0 sc0 ls2">Unidos.</div><div class="t m0 x7 h16 y95 ff14 fsb fc0 sc0 ls2 ws1f">UÊ <span class="ff18 ws4c">Coordenador do Núcleo de Normalização e Qualimetria da Universidade Federal </span></div><div class="t m0 x1e h16 y96 ff18 fsb fc0 sc0 ls2 ws4d">de Santa Catarina, autor do livro <span class="ff19 ws4e">Contr<span class="_1 blank"></span>ole Estatístico de Qualidade<span class="ff18 ls1c ws4f"> da Editora Cam-</span></span></div><div class="t m0 x1e h16 y97 ff18 fsb fc0 sc0 ls2 ws0">pus/Elsevier<span class="_1 blank"></span>, 2009.</div><div class="t m0 x2 h15 y98 ff13 fsb fc0 sc0 ls2 ws0">Paulo Augusto Cauchick Miguel</div><div class="t m0 x7 h16 y99 ff14 fsb fc0 sc0 ls2 ws1f">UÊ <span class="ff18 ws3b">Professor Adjunto do Departamento de Engenharia de Pr<span class="_2 blank"></span>odução e Sistemas da </span></div><div class="t m0 x1e h16 y9a ff18 fsb fc0 sc0 ls2 ws0">Universidade Federal de Santa Catarina (UFSC) desde 2010. </div><div class="t m0 x7 h16 y9b ff14 fsb fc0 sc0 ls2 ws1f">UÊ <span class="ff18 ws50">Foi professor da Escola Politécnica da USP de 2004 a 2010 e atualmente atua </span></div><div class="t m0 x1e h16 y9c ff18 fsb fc0 sc0 ls2 ws51">como professor colaborador do Pr<span class="_2 blank"></span>ograma de Pós-graduação da Escola Politécnica </div><div class="t m0 x1e h16 y9d ff18 fsb fc0 sc0 ls2 ws52">da USP<span class="_4 blank"></span>. T<span class="_0 blank"></span>em graduação em Engenharia de Produção Mecânica (UNIMEP), Mestra-</div><div class="t m0 x1e h16 y9e ff18 fsb fc0 sc0 ls2 ws53">do em Engenharia Mecânica (UNICAMP), ph.D. em Manufacturing Engineering </div><div class="t m0 x1e h16 y9f ff18 fsb fc0 sc0 ls2 ws54">pela Universidade de Birmingham, Inglaterra, e Pós-Doutorado pelo Baldrige Na-</div><div class="t m0 x1e h16 ya0 ff18 fsb fc0 sc0 ls2 ws55">tional Quality Program no National Institute of Standar<span class="_2 blank"></span>ds and T<span class="_0 blank"></span>echnology - NIST<span class="_0 blank"></span>, </div><div class="t m0 x1e h16 ya1 ff18 fsb fc0 sc0 ls2">EUA.</div><div class="t m0 x7 h16 ya2 ff14 fsb fc0 sc0 ls2 ws1f">UÊ <span class="ff18 ws56">De 1985 a 1990 atuou como engenheiro de pr<span class="_2 blank"></span>ocessos na Fr<span class="_2 blank"></span>eios V<span class="_0 blank"></span>arga, em Limeira, <span class="_4 blank"></span><span class="ws0"> </span></span></div><div class="t m0 x1e h16 ya3 ff18 fsb fc0 sc0 ls2 ws0">e Bendix do Brasil, em Campinas. </div><div class="t m0 x7 h16 ya4 ff14 fsb fc0 sc0 ls2 ws1f">UÊ <span class="ff18 ws35">T<span class="_0 blank"></span>ambém foi diretor<span class="_1 blank"></span>-técnico (2000-2001) e diretor administrativo (2002-2003) do </span></div><div class="t m0 x1e h16 ya5 ff18 fsb fc0 sc0 ls2 ws57">Instituto de Desdobramento da Função Qualidade e Gestão de Desenvolvimento </div><div class="t m0 x1e h16 ya6 ff18 fsb fc0 sc0 ls2 ws58">de Produto, membr<span class="_2 blank"></span>o do Conselho Fiscal da ABEPRO \u2013 Associação Brasileira de </div><div class="t m0 x1e h16 ya7 ff18 fsb fc0 sc0 ls2 ws59">Engenharia de Produção (2000-2001) e foi editor do <span class="ff19 ws5a">Brazilian Journal of Ope-</span></div><div class="t m0 x1e h16 ya8 ff19 fsb fc0 sc0 ls2 ws5b">rations & Pr<span class="_2 blank"></span>oduction Management<span class="ff18 ws5c"> da ABEPRO (2004-2008). Atua nos seguintes </span></div><div class="t m0 x1e h16 ya9 ff18 fsb fc0 sc0 ls2 ws5d">grupos de pesquisa: Qualidade e Engenharia do Produto do departamento de En-</div><div class="t m0 x1e h16 yaa ff18 fsb fc0 sc0 ls2 ws4d">genharia de Produção da Escola Politécnica da USP<span class="_4 blank"></span>, Grupo de Engenharia de Pr<span class="_2 blank"></span>o-</div><div class="t m0 x1e h16 yab ff18 fsb fc0 sc0 ls2 ws0">dutos, Processos e Serviços e Núcleo de Garantia da Qualidade, ambos da UFSC.</div></div><div class="pi" data-data='{"ctm":[1.000000,0.000000,0.000000,1.000000,0.000000,0.000000]}'></div></div> <div id="pf9" class="pf w0 h0" data-page-no="9"><div class="pc pc9 w0 h0"><img fetchpriority="low" loading="lazy" class="bi x1c y47 w4 h13" alt="" src="https://files.passeidireto.com/9dd1f454-c2f8-429a-93ad-5ad7630a79df/bg9.png"><div class="t m0 xe h1b y48 ff1a fsa fc0 sc0 ls12 ws0">Prefácio à segunda edição</div><div class="t m0 x1e h15 y49 ff1b fsb fc0 sc0 ls2 ws0">Esta segunda edição traz signi\ufb01cativas alterações com relação à edição anterior<span class="_1 blank"></span>.</div><div class="t m0 x1e h15 yac ff1b fsb fc0 sc0 ls2 ws5e">As mais signi\ufb01cativas incluem preciosas contribuições que atentos leitores têm </div><div class="t m0 x2 h15 y4a ff1b fsb fc0 sc0 ls2 ws5f">repassado aos autores, sempr<span class="_2 blank"></span>e visando à melhoria do texto. Somos muito agradecidos a </div><div class="t m0 x2 h15 y4b ff1b fsb fc0 sc0 ls2 ws0">todos eles.</div><div class="t m0 x1e h15 y4c ff1b fsb fc0 sc0 ls2 ws60">Dentre as inovações intr<span class="_2 blank"></span>oduzidas nesta nova edição, a primeira e mais evidente </div><div class="t m0 x2 h15 y4d ff1b fsb fc0 sc0 ls2 ws61">refere-se ao alinhamento de seu conteúdo às novas versões das normas da série ISO </div><div class="t m0 x2 h15 y4e ff1b fsb fc0 sc0 ls2 ws40">9000, publicadas em 2008, e às alterações processadas r<span class="_2 blank"></span>ecentemente no Prêmio Nacio-</div><div class="t m0 x2 h15 y4f ff1b fsb fc0 sc0 ls2 ws0">nal da Qualidade.</div><div class="t m0 x1e h15 y50 ff1b fsb fc0 sc0 ls1c ws62">Além disso, também por sugestão de nossos leitores, intr<span class="_2 blank"></span>oduzimos dois novos ca-</div><div class="t m0 x2 h15 y51 ff1b fsb fc0 sc0 ls2 ws63">pítulos, que incorporam as ferramentas da qualidade e a Gestão da Qualidade integrada </div><div class="t m0 x2 h15 y52 ff1b fsb fc0 sc0 ls2 ws0">à sustentabilidade.</div><div class="t m0 x1e h15 y53 ff1b fsb fc0 sc0 ls2 ws64">As ferramentas da qualidade foram incluídas no Capítulo 12. Nele são discutidas </div><div class="t m0 x2 h15 y54 ff1b fsb fc0 sc0 ls2 ws65">as características gerais das ferramentas, sua inserção no processo da Gestão da Qualida-</div><div class="t m0 x2 h15 y55 ff1b fsb fc0 sc0 ls2 ws66">de e também sua lógica de operação. A partir de um modelo de classi\ufb01cação proposto, </div><div class="t m0 x2 h15 y56 ff1b fsb fc0 sc0 ls2 ws37">um conjunto de ferramentas notáveis é desc rito e analisado sob o ponto de vista prático </div><div class="t m0 x2 h15 y57 ff1b fsb fc0 sc0 ls2 ws67">de sua aplicação. As ferramentas aqui descritas incluem-se na análise das relações entre </div><div class="t m0 x2 h15 y58 ff1b fsb fc0 sc0 ls2 ws68">causas e efeitos; descrevem expressões simpli\ufb01cadas e r<span class="_2 blank"></span>epresentações da operação do </div><div class="t m0 x2 h15 y59 ff1b fsb fc0 sc0 ls2 ws69">processo; e estudam os mecanismos de or<span class="_2 blank"></span>ganização, desenvolvimento e otimização de </div><div class="t m0 x2 h15 y5a ff1b fsb fc0 sc0 ls1c ws6a">ações do processo. T<span class="_0 blank"></span>ambém investem no envolvimento dos recursos humanos no pr<span class="_2 blank"></span>o-</div><div class="t m0 x2 h15 y5b ff1b fsb fc0 sc0 ls2 ws0">cesso produtivo.</div><div class="t m0 x1e h15 y5c ff1b fsb fc0 sc0 ls1e ws6b">Já o Capítulo 13 traz a visão dos sistemas integrados de gestão. A meta, aqui, é </div><div class="t m0 x2 h15 y5d ff1b fsb fc0 sc0 ls1e ws54">mostrar como as empresas fundem o sistema de Gestão da Qualidade com outr<span class="_2 blank"></span>os sistemas </div><div class="t m0 x2 h15 y5e ff1b fsb fc0 sc0 ls1e ws6c">gerenciais, sempre mantendo o foco na sustentabilidade. Em especial, integra-se a perspec-</div><div class="t m0 x2 h15 y5f ff1b fsb fc0 sc0 ls1e ws5f">tiva ambiental, a da saúde e da segurança ocupacional (que as empresas têm denominado </div><div class="t m0 x2 h15 y60 ff1b fsb fc0 sc0 ls1e ws0">de SMS \u2013 saúde, meio ambiente e segurança), além da responsabilidade social.</div></div><div class="pi" data-data='{"ctm":[1.000000,0.000000,0.000000,1.000000,0.000000,0.000000]}'></div></div> <div id="pfa" class="pf w0 h0" data-page-no="a"><div class="pc pca w0 h0"><img fetchpriority="low" loading="lazy" class="bi x1c y85 w5 h1c" alt="" src="https://files.passeidireto.com/9dd1f454-c2f8-429a-93ad-5ad7630a79df/bga.png"><div class="t m0 x22 h19 y64 ff1c fs2 fc0 sc0 ls3">XII</div><div class="t m0 x1e h15 yad ff1b fsb fc0 sc0 ls2 ws59">Finalmente, há varias alterações desenvolvidas ao longo dos demais capítulos, </div><div class="t m0 x2 h15 yae ff1b fsb fc0 sc0 ls2 ws6d">realizadas tanto com o intuito de atender pertinentes sugestões feitas, quanto de ampliar </div><div class="t m0 x2 h15 yaf ff1b fsb fc0 sc0 ls2 ws67">o público-alvo a que o livro pr<span class="_2 blank"></span>etende atender<span class="_1 blank"></span>, além de atualizar e contextualizar o con-</div><div class="t m0 x2 h15 yb0 ff1b fsb fc0 sc0 ls2 ws0">teúdo discutido.</div><div class="t m0 x23 h1d yb1 ff1b fs7 fc0 sc0 ls2 ws0">Marly Monteiro de Carvalho e Edson Pacheco Paladini</div></div><div class="pi" data-data='{"ctm":[1.000000,0.000000,0.000000,1.000000,0.000000,0.000000]}'></div></div>
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