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3URFHVVRV�*HUHQFLDLV Autoria: Reimy Solange Chagas Tema 05 A Importância do Desenho Organizacional e do Desenho Departamental como Requisitos de Organização Empresarial 7HPD��� A Importância do Desenho Organizacional e do Desenho Departamental como Requisitos de Organização Empresarial Autoria: Reimy Solange Chagas Como citar esse documento: CHAGAS, Reimy Solange. Processos Gerenciais: A Importância do Desenho Organizacional e do Desenho Departamental como Requisitos de Organização Empresarial. Caderno de Atividades. Anhanguera Publicações: Valinhos, 2014. Índice ������$QKDQJXHUD�(GXFDFLRQDO�� 3URLELGD� D� UHSURGXomR� ¿QDO� RX� SDUFLDO� SRU� TXDOTXHU�PHLR� GH� LPSUHVVmR�� HP� IRUPD� LGrQWLFD�� UHVXPLGD� RX�PRGL¿FDGD� HP� OtQJXD� portuguesa ou qualquer outro idioma. Pág. 15 Pág. 15 Pág. 16 Pág. 15 Pág. 11Pág. 9 ACOMPANHENAWEB Pág. 3 CONVITEÀLEITURA Pág. 4 PORDENTRODOTEMA � Este Caderno de Atividades foi elaborado com base no livro Administração: teoria, processo e prática, do autor Idalberto Chiavenato, Editora Elsevier, 2011. Livro-Texto. Conteúdo Nesta aula, você estudará: � $V�GH¿QLo}HV�WpFQLFDV�GH�GHVHQKR�RUJDQL]DFLRQDO�H�GHVHQKR�GHSDUWDPHQWDO� � $V�SULQFLSDLV�FDUDFWHUtVWLFDV�GR�GHVHQKR�RUJDQL]DFLRQDO�H�GR�GHVHQKR�GHSDUWDPHQWDO� � 0RGRV�SHORV�TXDLV�RV�UHFXUVRV�VmR�GLVWULEXtGRV�QR�GHVHQKR�RUJDQL]DFLRQDO� � 7LSRV�GH�GHSDUWDPHQWDOL]DomR�GHFRUUHQWHV�GR�GHVHQKR�GHSDUWDPHQWDO. 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FINALIZANDO REFERÊNCIAS &+,$9(1$72��,��Administração��WHRULD��SURFHVVR�H�SUiWLFD��5LR�GH�-DQHLUR��(OVHYLHU������� GLOSSÁRIO Abordagem sistêmica: p�XP�PRGHOR�RUJDQL]DFLRQDO�FRP�LQWHJUDomR�GR�WUDEDOKR�DWUDYpV�GRV�GHSDUWDPHQWRV�H�HTXLSHV�� GH�IRUPD�PHQRV�UtJLGD�H�PHFDQLFLVWD�H��FRQVHTXHQWHPHQWH�PDLV�ÀH[tYHO�H�GHVFHQWUDOL]DGD� Desenho organizacional:�p�R�UHWUDWR�GD�HVWUXWXUD�GD�RUJDQL]DomR��GH¿QLQGR�yUJmRV��QtYHLV��DWULEXLo}HV��UHVSRQVDELOLGDGHV�� UHFXUVRV�H�FRPSHWrQFLDV�QHFHVViULDV�j�GLQkPLFD�RUJDQL]DFLRQDO� �� GABARITO Questão 1 Resposta: 9RFr�SRGH�LQGLFDU��SRU�H[HPSOR��D�TXHVWmR�GR�SRGHU�D�TXH�XPD�SHVVRD�QR�QtYHO�RSHUDFLRQDO�VH�VXEPHWH�� PRVWUDQGR�R�UHVSHLWR�j�KLHUDUTXLD��FRQKHFLPHQWR�GR�RUJDQRJUDPD�GD�HPSUHVD��FRQKHFLPHQWR�GD�HVWUXWXUD�RUJDQL]DFLRQDO� H�D�GLPHQVmR�SROtWLFD�GDV�UHODo}HV�LQWHUSHVVRDLV�QR�WUDEDOKR� Questão 2 Resposta: Alternativa B. Questão 3 Resposta: Alternativa D. Questão 4 Resposta: Alternativa A. Capital intelectual: FRUUHVSRQGH�DRV�UHFXUVRV�TXH�VmR�LQWDQJtYHLV�H�LQYLVtYHLV��FRPR�R�FRQKHFLPHQWR��DV�KDELOLGDGHV�� as atitudes, o capital humano. Desenho departamental: UHIHUH�VH�DR�QtYHO�LQWHUPHGLiULR�H�WHP�XPD�DERUGDJHP�OLPLWDGD�jV�UHODo}HV�HQWUH�RV�REMHWLYRV� H�GHFLV}HV�HVWUDWpJLFDV�GD�HPSUHVD��QtYHO�LQVWLWXFLRQDO��H�D�UHDOL]DomR�GDV�WDUHIDV�SRU�PHLR�GD�DSOLFDomR�GRV�UHFXUVRV� GLVSRQtYHLV��QtYHO�RSHUDFLRQDO�� Reengenharia de processos: FRQVLVWH�QD�UHHVWUXWXUDomR�UDGLFDO�GRV�SURFHVVRV�HPSUHVDULDLV�SDUD�DOFDQoDU�GUiVWLFDV� melhorias no desempenho, qualidade, custos velocidade e atendimento. GLOSSÁRIO �� Questão 5 Resposta: Alternativa A. Questão 6 Resposta: 6HJXQGR�&KLDYHQDWR���������QD�GLIHUHQFLDomR��R�WUDEDOKR�SRGH�VH�GLYLGLU�HP�QtYHO�YHUWLFDO��GLYHUVRV�HVFDO}HV� GH�KLHUDUTXLD��RX�QtYHO�KRUL]RQWDO��GHVGREUDPHQWR�HP�GHSDUWDPHQWRV���GH�DFRUGR�FRP�D�FRPSOH[LGDGH�H�D�GLYHUVLGDGH� GDV�DWLYLGDGHV�H�WDUHIDV�GHVHQYROYLGDV�QD�RUJDQL]DomR��4XDQWR�PDLV�QXPHURVDV�IRUHP�HVWDV��PDLRU�p�D�GLIHUHQFLDomR� na empresa. Questão 7 Resposta: 'H�DFRUGR�FRP�&KLDYHQDWR��������S�������R�GHVHQKR�GHSDUWDPHQWDO�³VH�UHIHUH�DR�QtYHO�LQWHUPHGLiULR�H�WHP� XPD�DERUGDJHP� OLPLWDGD�jV� UHODo}HV�HQWUH�RV�REMHWLYRV�H�GHFLV}HV�HVWUDWpJLFDV�GD�HPSUHVD� �QtYHO� LQVWLWXFLRQDO��H�D� UHDOL]DomR�GDV�WDUHIDV�SRU�PHLR�GD�DSOLFDomR�GRV�UHFXUVRV�GLVSRQtYHLV��QtYHO�RSHUDFLRQDO�´��1DV�HPSUHVDV�PDLRUHV��D�GH¿QLomR�H�R�DJUXSDPHQWR�GH�WDUHIDV�VmR�IXQGDPHQWDLV��GLIHUHQWHPHQWH�GDV�HPSUHVDV�PHQRUHV��RQGH�LVVR�p�PHQRV� QHFHVViULR�HP�UD]mR�GD�SRXFD�GLVWLQomR�HVSHFLDOL]DomR�GR�WUDEDOKR� Questão 8 Resposta: $�GHSDUWDPHQWDOL]DomR�GHFRUUHQWH�GR�GHVHQKR�GHSDUWDPHQWDO�VHJXH�R�FKDPDGR�SULQFtSLR�GD�KRPRJHQHLGDGH�� VHJXQGR�R�TXDO�R�FRQWH~GR�GDV�GLIHUHQWHV�DWLYLGDGHV�GH�XPD�XQLGDGH�GHYH�VHU�VLPLODU�H�DJUXSDGR�HP�XQLGDGHV�PDLRUHV�� e�SRU�LVVR�TXH�HOD�p�XPD�FDUDFWHUtVWLFD�GDV�JUDQGHV�HPSUHVDV�H�SRGH�VHU�GRV�VHJXLQWHV�WLSRV��IXQFLRQDO��SRU�SURGXWRV�H� VHUYLoRV��SRU�EDVH�WHUULWRULDO��SRU�FOLHQWHOD��SRU�SURFHVVR��SRU�SURMHWR�H�PDWULFLDO��&+,$9(1$72�������� Questão 9 Resposta: 6HJXQGR�&KLDYHQDWR���������WUDWD�VH�GD�GHSDUWDPHQWDOL]DomR�SRU�EDVH�WHUULWRULDO��UHODFLRQDGD�jV�HPSUHVDV� TXH�WrP�JUDQGH�H[WHQVmR�WHUULWRULDO�H�GH�PHUFDGR�H�TXH��SRU�LVVR��VmR�GLVSHUVDV��$WUDYpV�GR�DJUXSDPHQWR�GH�WDUHIDV� QXPD�GHWHUPLQDGD�iUHD�JHRJUi¿FD��D�H¿FLrQFLD�SRGH�DXPHQWDU�VLJQL¿FDWLYDPHQWH� �� Questão 10 Resposta: 'H�DFRUGR� FRP�&KLDYHQDWR� ������� S�� ������ D� UHHQJHQKDULD� GH�SURFHVVRV�p�D� IHUUDPHQWD��5HHQJHQKDULD� FRQVLVWH� QD� ³UHHVWUXWXUDomR� UDGLFDO� GRV� SURFHVVRV� HPSUHVDULDLV� SDUD� DOFDQoDU� GUiVWLFDV�PHOKRULDV� QR� GHVHPSHQKR�� TXDOLGDGH��FXVWRV�YHORFLGDGH�H�DWHQGLPHQWR´��1HVVH�VHQWLGR��D�UHHQJHQKDULD�p�DOJR�IXQGDPHQWDO�QDV�HPSUHVDV��SRLV�p� FDSD]�GH�UHGH¿QLU�SURFHVVRV�HP�WHPSRV�GH�LQVWDELOLGDGHV��LQFHUWH]DV��DGYHUVLGDGHV�H�LPSUHYLVWRV�QR�FRQWH[WR�DPELHQWDO�
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