Baixe o app para aproveitar ainda mais
Prévia do material em texto
7HRULDV�GD�$GPLQLVWUDomR Autoria: José Batista de Carvalho Filho Tema 04 Teoria Geral de Sistemas, da Burocracia, Estruturalista e Comportamental 7HPD��� Teoria Geral de Sistemas, da Burocracia, Estruturalista e Comportamental Autoria: José Batista de Carvalho Filho Como citar esse documento: CARVALHO FILHO, José Batista de. Teorias da Administração: Teoria Geral de Sistemas, da Burocracia, Estruturalista e Comportamental. Caderno de Atividades. Valinhos: Anhanguera Educacional, 2015. Índice ������$QKDQJXHUD�(GXFDFLRQDO�� 3URLELGD� D� UHSURGXomR� ¿QDO� RX� SDUFLDO� SRU� TXDOTXHU�PHLR� GH� LPSUHVVmR�� HP� IRUPD� LGrQWLFD�� UHVXPLGD� RX�PRGL¿FDGD� HP� OtQJXD� SRUWXJXHVD�RX�TXDOTXHU�RXWUR�LGLRPD� Pág. 20 Pág. 21 Pág. 23 Pág. 20 Pág. 17Pág. 16 ACOMPANHENAWEB Pág. 3 CONVITEÀLEITURA Pág. 3 PORDENTRODOTEMA � Teoria Geral de Sistemas, da Burocracia, Estruturalista e Comportamental 4.1 – Introdução I. Este tema será dividido em quatro teorias clássicas: i) a Teoria Geral de Sistemas (TGS), que tem como idealizador R�FLHQWLVWD�DOHPmR�/XGZLJ�9RQ�%HUWDODQII\�QR�¿QDO�GRV�DQRV������H�FXMD�HVVrQFLD��D�GR�HQIRTXH�VLVWrPLFR��p�D�LGHLD�GH� HOHPHQWRV�TXH�LQWHUDJHP�H�IRUPDP�FRQMXQWRV�SDUD�UHDOL]DU�REMHWLYRV�QR�FRQMXQWR��LL��D�7HRULD�%XURFUiWLFD��LGHDOL]DGD� SRU�0D[�:HEHU��TXH�SULPD�SHODV�UHJUDV�OHJDLV�H�RUJDQL]DomR�IRUPDO�VLVWHPiWLFD��FRP�IRFR�QDV�UHVSRQVDELOLGDGHV�H� 1HVWH� WHPD��VHUi�GHVHQYROYLGD�XPD�DQiOLVH�VREUH�TXDWUR� WHRULDV�TXH� UHYROXFLRQDUDP�R�SHQVDPHQWR� WHyULFR�GD� $GPLQLVWUDomR��DSyV�R�GRPtQLR�GDV�HUDV�FLHQWt¿FDV�H�FOiVVLFDV��$OpP�GLVVR��Gi�VH�VHTXrQFLD�DR�SHQVDPHQWR�FOiVVLFR�Mi� HVWXGDGR�H�DR�SHQVDPHQWR�FOiVVLFR��DSHUIHLoRDQGR�DV�WHRULDV�Mi�GHVHQYROYLGDV��8PD�GDV�TXDWUR�WHRULDV�FRUUHVSRQGH�j� 7HRULD�*HUDO�GH�6LVWHPDV��TXH�FRQWULEXLX�FRP�D�LGHLD�GH�TXH�VH�GHYH�HQ[HUJDU�D�RUJDQL]DomR�GH�IRUPD�PDLV�DPSOD��FRP� RXWURV�ROKDUHV��DJUHJDQGR�YDORUHV�DRV�GLULJHQWHV��UHXQLQGR�DV�SDUWHV�QR�WRGR��FRP�KDUPRQLD�H�VRPDWyULD�HQWUH�HODV��H� DOLDQGR�RV�DRV�REMHWLYRV�GD�RUJDQL]DomR��2XWUD�WHRULD��FRP�XPD�YLVmR�GLIHUHQFLDGD�TXH�YDL�SURSRUFLRQDU�D�IRUPDOLGDGH� QDV�RUJDQL]Do}HV��p�D�7HRULD�GH�0D[�:HEHU���������FRP�RV�DUJXPHQWRV�GD�LPSRUWkQFLD�GD�EXURFUDFLD��RV�TXDLV�UHYHUWHP� D�LPDJHP�GH�TXH�HVWD�p�UXLP��:HEHU�PRVWUD�R�ODGR�ERP�GD�EXURFUDFLD�SDUD�D�VHJXUDQoD�GD�RUJDQL]DomR��$GYHUVDPHQWH� D�HVVD� LGHLD��HQFRQWUD�VH�D�$ERUGDJHP�(VWUXWXUDOLVWD��TXH�VH�SUHRFXSD�FRP�D�SDUWH� IRUPDO�H� LQIRUPDO�HP� WRGRV�RV� QtYHLV�GD�RUJDQL]DomR��FRP�D�LQWHUDWLYLGDGH�GDV�SHVVRDV�HQWUH�VL�H�FRP�R�PHLR�DPELHQWH��7UDWD�VH�GH�XPD�FRQWULEXLomR� GLIHUHQFLDGD�H�DPSOD��(QWUHWDQWR��D�$ERUGDJHP�&RPSRUWDPHQWDO��SRU�VXD�YH]��DSUHVHQWD�XPD�GLYHUVLGDGH�GH�VLWXDo}HV� SRVVtYHLV� TXH� OHYDP� RV� IXQFLRQiULRV� D� EXVFDU�PRWLYDomR� H�PHLRV� DOWHUQDWLYRV� GH� FRPSRUWDPHQWR��$� TXDOLGDGH� GRV� WHyULFRV�FLWDGRV�QHVWH�WHPD�p�EHP�GLYHUVL¿FDGD�H�DPSOD��(Q¿P��DV�TXDWUR�DERUGDJHQV�DSUHVHQWDGDV�HQULTXHFHP�DV� DQiOLVHV�GD�7HRULD�GD�$GPLQLVWUDomR�GH�IRUPD�EULOKDQWH�H�LQWHOLJHQWH� CONVITEÀLEITURA T i G l d Si t d B i E t t li t C t t l DQiOLVHV�GD�7HRULD�GD�$GPLQLVWUDomR�GH�IRUPD�EULOKDQWH�H�LQWHOLJHQWH� PORDENTRODOTEMA � QRV�FDUJRV��QmR�QDV�UHODo}HV�LQIRUPDLV�HQWUH�DV�SHVVRDV��LLL��D�7HRULD�(VWUXWXUDOLVWD��TXH�WHP�FRPR�¿JXUD�FHQWUDO�R� DOHPmR�H�VRFLyORJR�$PLWDL�(W]LRQL��WUDWD�GR�UHODFLRQDPHQWR�GDV�SDUWHV�QD�FRQVWLWXLomR�GR�WRGR��LPSOLFD�WRWDOLGDGH�H� LQWHUGHSHQGrQFLD��H[FOXL�RV�FRQMXQWRV�TXH�QmR�VmR�LQWHUHVVDQWHV�DR�HVWUXWXUDOLVPR�H�HQIDWL]D�R�IDWR�GH�TXH�R�WRGR� p�PDLRU�TXH�D�VLPSOHV�VRPD�GDV�SDUWHV��LY��H�D�7HRULD�&RPSRUWDPHQWDO��TXH�WHYH�FRPR�SURWDJRQLVWDV�RV�¿OyVRIRV� JUHJRV��TXH�H[SORUDUDP�DV�GLIHUHQoDV�LQGLYLGXDLV��D�OLGHUDQoD��D�PRWLYDomR��D�FXOWXUD�RUJDQL]DFLRQDO��D�pWLFD�H�D� UHVSRQVDELOLGDGH�VRFLDO� 4.2 Teoria de Sistemas (TGS) $�7*6�� LGHDOL]DGD� SRU� %HUWDODQII\�� H[SORUD� D� WRWDOLGDGH�� RX� VHMD�� XP� FRQMXQWR� GH� GHWHUPLQDGRV� HOHPHQWRV� TXH� LQWHUDJHP�HQWUH�VL��GH�PDQHLUD�OyJLFD�H�RUGHQDGD��FRP�R�SURSyVLWR�GH�DWLQJLU�XP�REMHWLYR�FRPXP��3RU�H[HPSOR��XPD� HPSUHVD�TXH�WHP�GHSDUWDPHQWRV�GH�FRPSUDV��YHQGDV��¿QDQoDV�H�RXWURV�QmR�SRGH�IXQFLRQDU�LVRODGDPHQWH��p�QHFHVViULR�� HP�YH]�GLVVR��TXH�WRGRV�WUDEDOKHP�GH�IRUPD�KDUP{QLFD��VHQGR�GLUHFLRQDGRV�SDUD�R�REMHWLYR�PDLRU�TXH�p�SUHHVWDEHOHFLGR� SHOD�HPSUHVD��&DVR�FRQWUiULR��QmR�IDULD�VHQWLGR�TXH�FDGD�GHSDUWDPHQWR�DOFDQoDVVH�VHXV�REMHWLYRV�LVRODGDPHQWH�H�D� HPSUHVD�QmR�FRQVHJXLVVH�DWLQJLU�VHXV�REMHWLYRV�PDLV�DPSORV� 4.2.1 A TGS traz duas ideias básicas: D��$�UHDOLGDGH�p�IHLWD�GH�VLVWHPDV�TXH�VmR�FRQVWLWXtGRV�GH�HOHPHQWRV�LQWHUGHSHQGHQWHV��1D�SUiWLFD��WRGDV�DV�Do}HV� H�WRGRV�RV�HOHPHQWRV�LVRODGRV�HVWmR�HQYROYLGRV�HP�XP�FRQMXQWR��D�YLGD��RX�R�FRWLGLDQR"��QmR�p�IHLWD��SRUWDQWR��GH� HOHPHQWRV�LVRODGRV��TXH�QmR�WHQKDP�TXDOTXHU�UHODomR�HQWUH�VL� E��3DUD�FRPSUHHQGHU�D� UHDOLGDGH�p�QHFHVViULR�DQDOLVDU�R�FRQMXQWR��QmR�DSHQDV�RV�HOHPHQWRV� LVRODGRV��$�DQiOLVH� GDV� LQWHU�UHODo}HV�HQWUH� RV�HOHPHQWRV�p�R�SRQWR�FKDYH�GR� UHVXOWDGR�� GR� VXFHVVR�RX�GD� FRQTXLVWD� DOPHMDGD�SHOD� RUJDQL]DomR� 4.2.2 Complexidade 6HJXQGR�%HUWDODQII\� �DSXG�0$;,0,$12���������D� WHFQRORJLD�H�D� VRFLHGDGH�¿FDUDP� WmR�FRPSOH[DV�TXH�D� UHDOLGDGH� FRQWHPSRUkQHD�QmR�WHP�PDLV�HVSDoR�SDUD�UHVROYHU�SUREOHPDV�GH�GLItFLO�FRPSUHHQVmR�FRP�VROXo}HV�WUDGLFLRQDLV��2V� HOHPHQWRV�QmR� IXQFLRQDP� LQGLYLGXDOPHQWH��VHQGR�R�FRQMXQWR�PDLRU�TXH�RV�HOHPHQWRV� LVRODGRV��e�SUHFLVR� UHFRUUHU�D� DERUGDJHQV�GH�QDWXUH]D�KROtVWLFD�RX�VLVWrPLFD��JHQHUDOLVWDV�RX� LQWHUGLVFLSOLQDUHV��9DOH�GHVWDFDU�TXH�%HUWDODQII\�YHP� TXHEUDU�QmR�Vy�R�SHQVDPHQWR�PHFDQLFLVWD�FULDGR�SRU�7D\ORU�H�FRPSOHPHQWDGR�SRU�)RUG��PDV�WDPEpP�R�SHQVDPHQWR� OLQHDU�GHVHQYROYLGR�SRU�)D\RO� PORDENTRODOTEMA � 4.2.3 Ideia de Sistema 2�SRQWR�FKDYH�GR�HQIRTXH�VLVWrPLFR�p�D�LGHLD�GH�sistema��4XDOTXHU�TXH�VHMD�R�HQWHQGLPHQWR�RX�LGHLD�GH�VLVWHPD�GHYH� FRPSUHHQGHU� I. 8P�FRQMXQWR�GH�HQWLGDGHV�GHQRPLQDGDV�SDUWHV��HOHPHQWRV�RX�FRPSRQHQWHV� II. $OJXP�WLSR�GH�UHODomR�RX�LQWHU�UHODomR�HQWUH�HVVDV�HQWLGDGHV� III. $�JHUDomR�GH�XPD�HQWLGDGH�QRYD�RX�GLVWLQWD��FULDGD�D�SDUWLU�GD�UHODomR�HQWUH�DV�HQWLGDGHV�PHQRUHV��FRP�YLVmR�GR� WRGR��GR�FRQMXQWR��QmR�GDV�SDUWHV�LVRODGDV� 4.2.4 Exemplos de Sistemas 3DUD�PHOKRU�FRPSUHHQGHU�R�FRQFHLWR��YHMD�DOJXQV�H[HPSORV�GHVFULWRV� a) &RUSR�KXPDQR��R�FRUSR�KXPDQR�p�IRUPDGR�GH�FDEHoD��ROKRV��IDFH��EUDoRV��PmRV��SHUQDV��HQ¿P��GH�PXLWRV�PHPEURV� LQIHULRUHV�H�VXSHULRUHV��LVRODGRV�HQWUH�VL��(VVHV�PHPEURV��VH�FRQVWLWXtGRV�LVRODGDPHQWH��QmR�WHULDP�UD]mR�GH�VHU�� 1R� HQWDQWR�� TXDQGR� XQLGRV� HQWUH� VL�� IRUPDP�R� FRUSR� KXPDQR� FRP�VXEVWDQFLDO� FDSDFLGDGH� GH� FRQVWLWXLU� R� VHU� KXPDQR��D�SHVVRD��3RU�RXWUR�ODGR��D�SHVVRD�p�SDUWH�LQWHJUDQWH�GH�XPD�VRFLHGDGH��&DGD�VHU�KXPDQR��FRQVWLWXtGR� SRU�GLIHUHQWHV�PHPEURV��WHP�XPD�PLVVmR�GH�YLGD��H�HVVD�PLVVmR�Vy�WHP�VHQWLGR�VH�FRQWULEXLU�SDUD�D�FRQVWUXomR�GR� FRQMXQWR�GD�VRFLHGDGH��1D�VRFLHGDGH�H[LVWHP�SHVVRDV��FDGD�TXDO�FRP�VXDV�UHVSRQVDELOLGDGHV�H�FDUDFWHUtVWLFDV� GLIHUHQWHV��4XDQWR�PDLRU�VmR�D�KDUPRQLD�H�D�LQWHUDWLYLGDGH�HQWUH�RV�LQGLYtGXRV��PHOKRU�VHUi�R�WRGR��R�FRQMXQWR�GD� sociedade. E��ÈUYRUH��RXWUR�H[HPSOR�TXH�UHWUDWD�FRP�SUHFLRVLGDGH�D�LGHLD�GH�VLVWHPD�p�D�iUYRUH��7UDWD�VH�GH�XPD�SODQWD�OHQKRVD� FRP�PXLWDV� UDPL¿FDo}HV�� FRPSRVWD� GH� JDOKRV�� FDGD� TXDO� FRP�XP�SHVR��2V� JDOKRV� LVRODGRV� QmR� FRQVHJXHP� VREUHYLYHU��PDV��VH�SHUPDQHFHUHP�QD�iUYRUH��TXH�WHP�WURQFR�H�UDt]HV�VyOLGDV��SRU�HVWD�VmR�VXVWHQWDGRV��3DUD� DOJXPDV�SHVVRDV�D�iUYRUH�WHP�R�LPSRUWDQWH�SDSHO�GH�SURSRUFLRQDU�VRPEUD�H�EHOH]D�QR�DPELHQWH�XUEDQR��3DUD�RV� DPELHQWDOLVWDV��DV�iUYRUHV�GHQWUR�GR�DPELHQWH�XUEDQR�WrP�R�LPSRUWDQWH�SDSHO�GH�DEVRUYHU�R�FDUERQR�HPLWLGR�SHORV� YHtFXORV�H�GHPDLV�DWLYLGDGHV�KXPDQDV�H�LQGXVWULDLV��DOpP�GH�DXPHQWDU�D�XPLGDGH�GR�DU�SHOD�OLEHUDomR�GH�YDSRU�GD� iJXD��6H�D�iUYRUH�H[HUFH�FRP�SUHFLRVLGDGH�R�VHX�SDSHO��WRGD�D�QDWXUH]D�H�RV�VHUHV�KXPDQRV�VHUmR�EHQH¿FLDGRV� QR�VHX�FRQMXQWR� PORDENTRODOTEMA � � (PSUHVD��R�~OWLPR�H[HPSOR�p�R�IXQFLRQDPHQWR�GH�XPD�RUJDQL]DomR��VHMD�HVWD�S~EOLFD��SULYDGD�RX�GR�WHUFHLUR�VHWRU��,PDJLQHP�XP�GHSDUWDPHQWR�GH�¿QDQoDV�TXH�QmR�HVWHMD�LQWHJUDGR�D�YHQGDV�QHP�DR�GHSDUWDPHQWR�GH�FRPSUDV�� 7HULD�VHQWLGR�VXD�H[LVWrQFLD"�e�HYLGHQWH�TXH�QmR��7RGRV�RV�GHSDUWDPHQWRV�HP�XPD�RUJDQL]DomR�Vy�WHUmR�VHQWLGR�VH� HVWLYHUHP�DWUHODGRV�H�OLJDGRV�DR�FRQMXQWR�PDLRU�TXH�p�D�SHVVRD�MXUtGLFD��GHQRPLQDGD�HPSUHVD��&DGD�GHSDUWDPHQWR� WHP�XPD� IXQomR�TXH�� VH� EHP�GLUHFLRQDGD�� FRQWULEXL� SRVLWLYDPHQWH� FRP�D� FRQVWUXomR� H� R� GHVHQYROYLPHQWR� GD� RUJDQL]DomR�HPSUHVDULDO�H�RX�GR�HPSUHHQGLPHQWR�� 4.2.5 Estrutura dos Sistemas 2XWUR�SRQWR�LPSRUWDQWH�QD�DERUGDJHP�VLVWrPLFD�p�D�IRUPDomR�GH�VXD�HVWUXWXUD�IXQFLRQDO��2V�GHSDUWDPHQWRV�SUHFLVDP� WHU�UHODomR�HQWUH�VL��FRP�WDUHIDV�HVSHFt¿FDV�OLJDGDV�DR�WRGR��2V�HOHPHQWRV�IRUPDP�RV�VLVWHPDV�PHQRUHV��TXH��SRU�VXD� YH]��VH�LQWHUOLJDGRV��IRUPDP�R�VLVWHPD�SULQFLSDO�FRPR�XP�WRGR��$LQGD�VREUH�HVVH�SULVPD�p�LPSRUWDQWH�GHVWDFDU�DOJXQV� FRQFHLWRV�QD�RSHUDFLRQDOLGDGH�GR�HQIRTXH�VLVWrPLFR� a) Entradas: conhecidas como inputs��DV�HQWUDGDV�FRPSUHHQGHP�RV�HOHPHQWRV�RX�UHFXUVRV�ItVLFRV�H�DEVWUDWRV�TXH� FRPS}HP�R�VLVWHPD��1HVVH�TXHVLWR��FRQVLGHUDP�VH�WRGDV�DV�LQÀXrQFLDV�H�WRGRV�RV�UHFXUVRV�UHFHELGRV�GR�DPELHQWH� E��3URFHVVR��WRGR�VLVWHPD�p�GLQkPLFR�H�PXWiYHO��FRPSRVWR�SRU�SURFHVVRV�TXH�LQWHUOLJDP�RV�FRPSRQHQWHV�H�WUDQVIRUPDP� os elementos de entrada em resultados. c) 6DtGDV��VmR�RV�UHVXOWDGRV��GHQRPLQDGRV�outputs�RX�SURGXWRV��1D�HPSUHVD�VmR�RV�SURGXWRV�H�VHUYLoRV�GHVWLQDGRV� DRV�FOLHQWHV�RX�XVXiULRV��VDOiULRV��LPSRVWRV��OXFUR�GRV�DFLRQLVWDV��TXDOL¿FDomR�GH�PmR�GH�REUD�H�RXWURV�LWHQV��TXH� IRUPDP�RV�UHVXOWDGRV�GRV�WUDEDOKRV�GHVHQYROYLGRV�QDV�RUJDQL]Do}HV�HPSUHVDULDLV� d) Feedback�� VLJQL¿FD� UHWRUQR� RX� JHUDGRU� GH� HIHLWR� GH� UHWURDOLPHQWDomR�� 2� feedback� UHIRUoD� RX� PRGL¿FD� R� FRPSRUWDPHQWR�GR�VLVWHPD��$�IDOWD�GHOH�WDPEpP�SRGH�WHU�R�PHVPR�HIHLWR� H��(QWURSLD�� p�R�GHVJDVWH�RX�D�SHUGD�TXH�D�HPSUHVD� WHP�DR� ORQJR�GR� WHPSR�SRU�QmR� LQRYDU�H�QmR�GHVHQYROYHU� QRYDV�IRUPDV�GH�WUDEDOKR�RX�QRYR�IRUPDWR�GH�VLVWHPDWL]DomR�FRP�DWXDOL]DomR�GH�DFRUGR�FRP�D�QHFHVVLGDGH�GH� PHUFDGR��$�HQWURSLD�WHP�FRPR�FRQVHTXrQFLDV�D�SHUGD�GH�PHUFDGR��D�UHGXomR�QR�IDWXUDPHQWR��D�GHVPRWLYDomR� GRV�IXQFLRQiULRV��D�TXHGD�QD�SURGXomR�H�RXWURV�LWHQV�GHVTXDOL¿FDGRUHV�GR�SURFHVVR�SURGXWLYR��$�QmR�HQWURSLD�Mi� VH�GHVHQFDGHLD�FRPR�DOJR�IDYRUiYHO�j�RUJDQL]DomR�HPSUHVDULDO� PORDENTRODOTEMA � 4.2.6 Aprendendo a usar o enfoque sistêmico. 3DUD�XWLOL]DU�R�HQIRTXH�VLVWrPLFR��DQWHV�GH�WXGR�p�QHFHVViULR�FRPSUHHQGr�OR��6HP�HVVD�FRPSUHHQVmR��R�ULVFR�GH�SHUGD� p�HOHYDGtVVLPR��4XHP�SUHWHQGH�XWLOL]i�OR�SUHFLVD�WHU�D�FDSDFLGDGH�GH�HQ[HUJDU�R�VLVWHPD�H�VXDV�FRPSOH[LGDGHV�FRP�XP� ROKDU�FUtWLFR�H�DSXUDGR��e�SUHFLVR�HQWHQGHU�R�SDSHO�GH�FDGD�HOHPHQWR�GHQWUR�GR�WRGR��3RU�H[HPSOR��XPD�URGRYLD�p�SDUWH� GR�VLVWHPD�GH� WUDQVSRUWHV��TXH�HQYROYH�YHtFXORV��PRWRULVWDV��SRVWRV�GH�VHUYLoRV��SRVWRV�GH�SHGiJLR�� UHFDSHDPHQWR�� HPSUHVDV�GH�PDQXWHQomR�H�RXWURV�FRPSRQHQWHV��FRPR�D�3ROtFLD�5RGRYLiULD��R�'HWUDQ�HWF��'D�PHVPD�IRUPD�� WRGDV� DV�RUJDQL]Do}HV�GR�VLVWHPD�GH�WUDQVSRUWH�VmR�VLVWHPDV�GR�VLVWHPD�SULQFLSDO��3DUD�XVDU�R�HQIRTXH�VLVWrPLFR�p�SUHFLVR� GHOLPLWDU�IURQWHLUDV�GH�VLVWHPDV�PHQRUHV�SDUD�HQWHQGHU�VHX�IXQFLRQDPHQWR�H�SRGHU�PDQXVHi�OR��(Q¿P��RV�OLPLWHV�GH� FDGD�VLVWHPD�VHPSUH�GHSHQGHP�GR�ROKDU�FOtQLFR�GR�REVHUYDGRU��TXH�SRGH�HQ[HUJDU�VHJXQGR�VXD�YLVmR�GH�PXQGR� 4.3 Teoria da Burocracia 2�VRFLyORJR�DOHPmR��FLHQWLVWD�SROtWLFR�H�HFRQRPLVWD�0D[�:HEHU�������±�������FRQVHJXLX�ID]HU�FRP�TXH�VXD�WHRULD� WLYHVVH�r[LWR�QD�GpFDGD�GH�������2V�HVWXGLRVRV�GD�$GPLQLVWUDomR�HQWHQGHP�H�FRPSDUWLOKDP�GD�SUHPLVVD�GH�TXH�DV� FRQWULEXLo}HV�GH�:HEHU�VmR�GH�HQRUPH�LPSRUWkQFLD�SDUD�R�ERP�IXQFLRQDPHQWR�GDV�RUJDQL]Do}HV� Quando se fala em burocracia��D�SULPHLUD�LGHLD�TXH�YHP�j�PHQWH�p�D�GD�SRVVLELOLGDGH�GH�DOJR�HPSHUUDGR�H�GLItFLO�GH� PRYHU��2�H[FHVVR�GH�URWLQD�H�UHJUDV�OHYD�D�RUJDQL]DomR�D�XPD�VpULH�GH�DWLYLGDGHV�LQ~WHLV�H�j�FRPRGLGDGH��VHP�OLEHUGDGH� GH�XVR�GD�FULDWLYLGDGH��2�HVWXGR�GH�:HEHU� WHYH� LQtFLR�QDV� UHODo}HV�VRFLDLV�� VRPHQWH�GHSRLV� IRL� WUDQVIHULGR�SDUD�DV� HPSUHVDV��1D�GH¿QLomR�GH�:HEHU��DV�HPSUHVDV�QmR�SRGHP�VH�VXEPHWHU�jV�YRQWDGHV�GRV�LQGLYtGXRV��XPD�YH]�TXH�HOHV� SHUPDQHFHP�DSHQDV�SRU�XP�SHUtRGR�QDV�HPSUHVDV�DR�SDVVR�TXH�HVWDV�FRQWLQXDP�H[LVWLQGR��3RUWDQWR��QmR�p�FRUUHWR� TXH�FDGD�LQGLYtGXR�YHQKD�LPSRU�VXD�PDQHLUD�GH�VHU�H�TXH�D�HPSUHVD�¿TXH�HP�FRQVWDQWH�PXGDQoD�RX�HP�LQGH¿QLomR�� $V�RUJDQL]Do}HV�VH�SHUSHWXDP��RV�LQGLYtGXRV�QmR��2�IRFR�GHYH�HVWDU�QD�YRQWDGH�GD�RUJDQL]DomR��QD�IRUPDOLGDGH��H�QmR� QR�LQGLYtGXR� 3DUD�:HEHU� GHYHULD�KDYHU�XP�PRGHOR�SXUR�RX� LGHDO�GH�RUJDQL]DomR��$�EXURFUDFLD�VHULD�R�PRGHOR�GH�UHIHUrQFLD��1D� YHUWHQWH�GH�:HEHU��DV�UHJUDV�GR�MRJR�GHYHP�VHU�FRQKHFLGDV�SRU�WRGRV�RV�QtYHLV�KLHUiUTXLFRV��$�SDUWLU�GHVVH�PRPHQWR�� WRGRV�RV�SDSpLV�VHUmR�H[HFXWDGRV�SHORV�LQGLYtGXRV��GHVGH�TXH�KDMD�XP�VLVWHPD�GH�EXURFUDFLD� $SURIXQGDQGR�VREUH�DV�RUJDQL]Do}HV�IRUPDLV�RX�EXURFUiWLFDV��0D[�:HEHU DSRQWD�WUrV�FDUDFWHUtVWLFDV�HVVHQFLDLV�SDUD� TXH�R�VLVWHPD�SRVVD�IXQFLRQDU�GH�IRUPD�HIHWLYD� I. )RUPDOLGDGH��EDVLFDPHQWH�VLVWHPDV�GH�QRUPDV��RQGH�D�¿JXUD�GD�DXWRULGDGH�p�GH¿QLGD�SRU� OHL�� TXH� WHP�FRPR� REMHWLYR�D�UDFLRQDOLGDGH�QDV�GHFLV}HV�EDVHDGDV�HP�FULWpULRV�LPSHVVRDLV� PORDENTRODOTEMA � II. ,PSHVVRDOLGDGH�� SHVVRDV� RFXSDP� FDUJRV� RX� SRVLo}HV� IRUPDLV�� $� REHGLrQFLD� p� GHYLGD� DRV� FDUJRV�� QmR� DRV� RFXSDQWHV��7RGDV�DV�SHVVRDV�VHJXHP�D�OHL� III. 3UR¿VVLRQDOLVPR��DV�EXURFUDFLDV�VmR�IRUPDGDV�SRU� IXQFLRQiULRV��2V�IXQFLRQiULRV�VmR�UHPXQHUDGRV��REWHQGR�RV� PHLRV�SDUD�VXD�VXEVLVWrQFLD� As ideias de 0D[�:HEHU DLQGD�GHIHQGHP�TXH�R�SULQFLSDO�PRWLYR�SDUD�D�H[LVWrQFLD�GDV�RUJDQL]Do}HV�p�R�IDWR�GH�TXH� FHUWRV�REMHWLYRV�Vy�SRGHP�VHU�DOFDQoDGRV�SRU�PHLR�GD�DomR�FRRUGHQDGD�GH�JUXSRV�GH�SHVVRDV�� 6HJXHP�DOJXQV�DVSHFWRV�HVVHQFLDLV�GD�EXURFUDFLD�GH�:HEHU� ���ÇQIDVH�QD�IRUPD��VH�PDWHULDOL]D�HP�XP�FRQFHLWR�GH¿QLGR�GH�KLHUDUTXLD��XPD�RUJDQL]DomR��VHTXrQFLDV�GH�FDUJRV�� FRP�GHOLPLWDo}HV��UHJUDV�H�QRUPDV�UtJLGDV�H�UDFLRQDLV��FRP�REMHWLYR�GH�REWHU�D�Pi[LPD�H¿FLrQFLD�HP�FDGD�SURFHVVR� SDUD�DWLQJLU�RV�REMHWLYRV� ���(VSHFLDOL]DomR�GD�WDUHID�H�FRPSHWrQFLD��HVWDU�FDSDFLWDGR�D��SDUD�DVVXPLU�XP�FDUJR�HVSHFt¿FR��R�IXQFLRQiULR�WHP� SUHSDUR�WpFQLFR�DGHTXDGR�RX�DSWLG}HV��3RUWDQWR��R�WUHLQDPHQWR�DGTXLUH�UHTXLVLWR�SULRULWiULR�QD�HVSHFLDOL]DomR�GRV� funcionários. ���5HJUDV�H�QRUPDV��p�QHFHVViULR�TXH�VHMDP�GH¿QLGRV��SHOD�HPSUHVD��FHUWRV�SDUkPHWURV�R¿FLDLV�D�VHUHP�VHJXLGRV�� FRP�YLVWDV�D�JDUDQWLU�TXH�RV�REMHWLYRV�VHMDP�DWLQJLGRV��LQGHSHQGHQWHPHQWH�GD�FDSDFLGDGH�GRV�LQGLYtGXRV� ���5HVSRQVDELOLGDGHV�GH¿QLGDV��RV�RFXSDQWHV�GRV�FDUJRV�GHYHP�WHU�UHVSRQVDELOLGDGHV�EHP�GH¿QLGDV�SDUD�TXH�SRVVDP� H[HUFHU�D�DXWRULGDGH�QHFHVViULD�H�GLUHFLRQDU�DWLYLGDGHV�GRV�IXQFLRQiULRV�FRP�R�PHOKRU�GHVHPSHQKR�SRVVtYHO� 5. 5HJLVWURV��WRGRV�RV�FRQKHFLPHQWRV�UHOHYDQWHV�GD�YLGD�GD�RUJDQL]DomR�HPSUHVDULDO�GHYHP�VHU�GRFXPHQWDGRV� :HEHU�HQWHQGH�TXH�XPD�EXURFUDFLD�GHYH�WHU� ���8P�VLVWHPD�EHP�GH¿QLGR�H�FODUDPHQWH�HVSHFL¿FDGR�GH�UHODo}HV�HQWUH�WDUHIDV�H�SDSpLV�GH�UHODFLRQDPHQWR� ���6LVWHPD�GH�VHOHomR�H�DYDOLDomR�TXH�UHFRPSHQVD�RV�HPSUHJDGRV�GH�PDQHLUD�MXVWD�H�HTXLWDWLYD� ���+LHUDUTXLD�GH�DXWRULGDGH�FODUDPHQWH�HVSHFL¿FDGD� ���6LVWHPDV�GH�QRUPDV�HVFULWDV�H�SURFHGLPHQWRV�RSHUDFLRQDLV�SDGURQL]DGRV�TXH�HVSHFL¿FDP�FRPR�RV�HPSUHJDGRV� GHYHP�VH�FRPSRUWDU� PORDENTRODOTEMA � (P�VtQWHVH��D�7HRULD�GH�:HEHU�DSUHVHQWD�RV�VHJXLQWHV�SRQWRV�UHOHYDQWHV� a) &DUDFWHUtVWLFDV�DGPLQLVWUDWLYDV��UHJUDV��LPSHVVRDOLGDGH��GLYLVmR�GH�WUDEDOKR��KLHUDUTXLD��HVWUXWXUD�GH�DXWRULGDGH�H� racionalidade. E��)RFR��QD�RUJDQL]DomR�HPSUHVDULDO�SRU�FRPSOHWR� c) 9DQWDJHQV��FRQVLVWrQFLD�H�H¿FLrQFLD� d) 'HVYDQWDJHQV��PXLWD�ULJLGH]��OHQWLGmR��GHVSHUVRQDOL]DomR�GR�UHODFLRQDPHQWR��UHVLVWrQFLD�D�PXGDQoDV��H[FHVVR�GH� IRUPDOLVPR�H�SDSHOyULR��LPSHUDWLYR�WHFQROyJLFR�H�DPELHQWH�WXUEXOHQWR� 4.4 Teoria Estruturalista 1HVWH�LWHP�YRFr�YDL�LGHQWL¿FDU�DV�FDUDFWHUtVWLFDV�EiVLFDV�GD�7HRULD�(VWUXWXUDOLVWD��DOpP�GH�SURFXUDU�HQWHQGHU�D�SURSRVWD� GHVVD�HVFROD�H�VXD�SUR[LPLGDGH�GDV�(VFRODV�&OiVVLFDV�H�GH�5HODo}HV�+XPDQDV��$�$ERUGDJHP�(VWUXWXUDOLVWD�SRGH�VHU�GH¿QLGD�FRPR�XPD�WHQWDWLYD�GH�HQJOREDU�DVSHFWRV�WUDEDOKDGRV�QD�$ERUGDJHP�&OiVVLFD�H�DVSHFWRV�UHOHYDQWHV�GD�7HRULD� GDV�5HODo}HV�+XPDQDV�� $�PHOKRU�VtQWHVH�GH�DERUGDJHP�GD�7HRULD�(VWUXWXUDOLVWD�IRL�IHLWD�SRU�(W]LRQL�������DSXG�&$5$9$17(6��������S���������� SULQFLSDO�SURWDJRQLVWD�GR�SHQVDPHQWR� $�$GPLQLVWUDomR�&LHQWt¿FD�H�D�(VFROD�GH�5HODo}HV�+XPDQDV�HUDP��HP�FHUWRV�DVSHFWRV��GLDPHWUDOPHQWH�RSRVWDV�� 2V�IDWRUHV�TXH�XPD�HVFROD�FRQVLGHUDYD�FUtWLFRV�H�FUXFLDLV��D�RXWUD�VLPSOHVPHQWH�LJQRUDYD��(QWUHWDQWR��DV�GXDV� WLQKDP�XP�HOHPHQWR�FRPXP��QHQKXPD�GHODV�YLD�TXDOTXHU�FRQWUDGLomR�EiVLFD�RX�GLOHPD�LQVRO~YHO�QDV�UHODo}HV�HQWUH� D�EXVFD�GH�UDFLRQDOLGDGH�SRU�SDUWH�GD�RUJDQL]DomR�H�D�EXVFD�GH�IHOLFLGDGH�GH�SDUWH�GR�LQGLYtGXR��$�$GPLQLVWUDomR� &LHQWt¿FD�HQWHQGLD�TXH�D�RUJDQL]DomR�PDLV�H¿FLHQWH�VHULD�WDPEpP�D�RUJDQL]DomR�PDLV�VDWLVIDWyULD��XPD�YH]�TXH� HOD�PD[LPL]DULD�WDQWR�D�SURGXWLYLGDGH�FRPR�R�SDJDPHQWR�GR�LQGLYtGXR���� $�DERUGDJHP�GDV�5HODo}HV�+XPDQDV�HQWHQGLD�TXH�D�RUJDQL]DomR�PDLV�VDWLVIDWyULD�VHULD�WDPEpP�D�PDLV�H¿FLHQWH�� (OD�VXJHULD�TXH�RV�WUDEDOKDGRUHV�QmR�¿FDULDP�VDWLVIHLWRV�QXPD�RUJDQL]DomR�IULD�� IRUPDO�� UDFLRQDO��TXH�DSHQDV� VDWLV¿]HVVH�VXDV�QHFHVVLGDGHV�HFRQ{PLFDV��� 7HQGR�PXLWDV�IRQWHV��PDV�VRPHQWH�XP�DGYHUViULR��D�$ERUGDJHP�(VWUXWXUDOLVWD�p�XPD�VtQWHVH�GD�(VFROD�&OiVVLFD� �RX�IRUPDO��FRP�D�(VFROD�GH�5HODo}HV�+XPDQDV��RX�LQIRUPDO�����0DV�VHX�GLiORJR�PDLRU�IRL�FRP�D�DERUGDJHP�GDV� 5HODo}HV�+XPDQDV��6HXV�IXQGDPHQWRV�VmR�PHOKRU�FRPSUHHQGLGRV�DWUDYpV�GR�H[DPH�GD�FUtWLFD�TXH�HOD�OHYDQWD� FRQWUD�HVVD�HVFROD��e�H[DWDPHQWH�DR�H[SOLFDU�D�YLVmR�KDUP{QLFD�GRV�HVFULWRUHV�GD�(VFROD�GH�5HODo}HV�+XPDQDV� TXH�RV�HVFULWRUHV�HVWUXWXUDOLVWDV�SHOD�SULPHLUD�YH]�UHFRQKHFHUDP�LQWHJUDOPHQWH�R�GLOHPD�RUJDQL]DFLRQDO��RX�VHMD�� R�LQHYLWiYHO�FRQÀLWR�HQWUH�>RV�REMHWLYRV@�RUJDQL]DFLRQDLV�H�DV�QHFHVVLGDGHV�LQGLYLGXDLV��FRQÀLWR�HVVH�TXH�SRGH�VHU� reduzido, mas não eliminado. PORDENTRODOTEMA �� 3ULPHLUDPHQWH� SHUFHEH�VH�TXH�R�(VWUXWXUDOLVPR� LQWURGX]�XPD�QRYD� OyJLFD� LQWHJUDWLYD� H� QmR�GLFRW{PLFD�DR� WUDWDU� GD� RUJDQL]DomR� H� QmR� GR� LQGLYtGXR�� R� TXH� HQULTXHFH� R� FDPSR�GH� DQiOLVH��(P�VHJXQGR� OXJDU�� RV� WHPDV� FRPR� FRQÀLWR�� DOLHQDomR�H�SRGHU�SDVVDP�D�HQFRQWUDU�HVSDoR�QD� WHRULD�RUJDQL]DFLRQDO��(�R� WHUFHLUR�SRQWR� LPSRUWDQWH�p�R�GH�TXH�D� 7HRULD�(VWUXWXUDOLVWD�DEUH�XP�QRYR�OHTXH�GH�RSo}HV�GH�DQiOLVHV��TXH�YDL�DOpP�GDV�RUJDQL]Do}HV�HPSUHVDULDLV�FRP�¿QV� OXFUDWLYRV��FRPR�KRVSLWDLV��SULV}HV��HVFRODV��XQLYHUVLGDGHV��FOXEHV��RUGHQV�UHOLJLRVDV��HQWUH�RXWUDV� $�DQiOLVH�RUJDQL]DFLRQDO�SHOD�7HRULD�GR�(VWUXWXUDOLVPR�DPSOLRX�VXDV�SUHRFXSDo}HV�SDUD�LQFOXLU� I. 7DQWR�D�RUJDQL]DomR�IRUPDO�TXDQWR�D�LQIRUPDO�H�VXDV�LQWHU�UHODo}HV� II. 2�REMHWLYR�H�R�DOFDQFH�GRV�JUXSRV�LQIRUPDLV�GHQWUR�H�IRUD�GD�RUJDQL]DomR�� III. 2V�QtYHLV�KLHUiUTXLFRV�PDLV�DOWRV�H�RV�PDLV�EDL[RV�GD�RUJDQL]DomR� IV. 5HFRPSHQVDV�PDWHULDLV�H�QmR�PDWHULDLV�� V. $�LQWHUDomR�GD�RUJDQL]DomR�FRP�VHX�DPELHQWH�LQWHUQR�H�H[WHUQR� VI. $V�RUJDQL]Do}HV�GH�WUDEDOKR�H�RXWUDV�GH�QDWXUH]D�GLIHUHQFLDGDV�� 3DUD�PHOKRU�HQWHQGLPHQWR�GD�DQiOLVH�GD�7HRULD�(VWUXWXUDOLVWD��RV�SRQWRV�FKDYHV�HVWmR�UHVXPLGRV�QRV�VHJXLQWHV�LWHQV� I. $�OyJLFD�SUHGRPLQDQWH�p�LQWHJUDWLYD�H�QmR�GLFRW{PLFD�� II. $�rQIDVH�HVWi�YROWDGD�SDUD�R�LQGLYtGXR�H�D�RUJDQL]DomR�� III. $�WHRULD�DEUDQJH�D�(VFROD�&OiVVLFD�H�D�GDV�5HODo}HV�+XPDQDV� IV. ,GHQWL¿FDomR�GH�XP�GLOHPD��FRQÀLWR�LQHYLWiYHO�HQWUH�RV�REMHWLYRV�GD�RUJDQL]DomR�H�DV�QHFHVVLGDGHV�GRV�LQGLYtGXRV� V. 2�REMHWR�GH�HVWXGR��DOpP�GDV�RUJDQL]Do}HV�HPSUHVDULDLV�FRP�¿QV�OXFUDWLYRV��LQFOXL�WDPEpP�KRVSLWDLV��XQLYHUVLGDGHV�� SUHVtGLRV��FOXEHV��LQVWLWXLo}HV�UHOLJLRVDV�H�RXWUDV�RUJDQL]Do}HV�QmR�JRYHUQDPHQWDLV� VI. 4XDQWR�j�WHPiWLFD��LQWURGX]�D�GLVFXVVmR�GH�QRYRV�WySLFRV��FRPR��FRQÀLWR��SRGHU�H�DOLHQDomR� PORDENTRODOTEMA �� 4.5 Enfoque Comportamental 4.5.1 Introdução 'HVGH�R� LQtFLR�GD�PRGHUQD�VRFLHGDGH� LQGXVWULDO��¿FRX�FODUR�TXH�D�SURGXWLYLGDGH�H�R�GHVHPSHQKR�GDV�RUJDQL]Do}HV� GHSHQGHP�WDPEpP�GR�FRPSRUWDPHQWR�GDV�SHVVRDV�H�QmR�DSHQDV�GD�H¿FLrQFLD�WpFQLFD�GRV�SURFHVVRV��3DUD�TXHP�DGRWD� D�SHUVSHFWLYD�FRPSRUWDPHQWDO��R�LPSRUWDQWH�HP�XPD�RUJDQL]DomR�p�R�VLVWHPD�VRFLDO��2�PRGHUQR�HQIRTXH�FRPSRUWDPHQWDO� WHP�GRLV�WHPDV�EiVLFRV�GH�HVWXGR��TXH�HVWmR�HQJOREDGRV�GHQWUR�GD�LGHLD�GH�FRPSRUWDPHQWR�RUJDQL]DFLRQDO� ��� $V�FDUDFWHUtVWLFDV�TXH�GLIHUHQFLDP�DV�SHVVRDV�XPDV�GDV�RXWUDV� ��� 2�FRPSRUWDPHQWR�FROHWLYR�GDV�SHVVRDV��FRPR�LQWHJUDQWHV�GH�JUXSRV�GH�RUJDQL]Do}HV�H�GD�VRFLHGDGH� $�SVLFRORJLD�WDPEpP�FRQWULEXLX�VLJQL¿FDWLYDPHQWH�SDUD�HQWHQGHU�R�FRPSRUWDPHQWR�GDV�SHVVRDV��2V�SULPHLURV�SVLFyORJRV� VH�SUHRFXSDUDP�FRP�D�VHOHomR�H�R�WUHLQDPHQWR�GH�SHVVRDO��$�¿JXUD�PDLV�LPSRUWDQWH�GHVVH�PRYLPHQWR�p�R�DOHPmR�+XJR� 0XVWHQEHUJ�������������� $�GLQkPLFD�GH�JUXSR�H� OLGHUDQoD� WHYH�FRPR�SLRQHLUR�.XUW�/HZLQ��������������6HXV�HVWXGRV�SLRQHLURV�� UHDOL]DGRV�QR� ¿QDO�GD�GpFDGD�GH�������WLYHUDP�XP�SURIXQGR�LPSDFWR�VREUH�D�WHRULD�H�D�SUiWLFD�GD�$GPLQLVWUDomR��1HVVHV�HVWXGRV��IRL� GHWHFWDGR�XP�SRQWR�LQTXHVWLRQiYHO��TXH�p�D�SUHIHUrQFLD�GDV�SHVVRDV�SHOR�OtGHU�GHPRFUiWLFR� 'H�DFRUGR�FRP�5REELQV���������DOJXPDV�SURSRVLo}HV�GHYHP�VHU�OHYDGDV�HP�FRQVLGHUDomR�QR�HVWXGR�GR�FRPSRUWDPHQWR� organizacional. São elas: I. &DGD�FLrQFLD�GLVFLSOLQD�R�FDPSR�GH�FRQKHFLPHQWR�H�RIHUHFH�XPD�FRQWULEXLomR�HVSHFLDOL]DGD�SDUD�FDGD�XP�GRV� WHPDV�TXH�LQWHUHVVDP�DR�HQIRTXH�FRPSRUWDPHQWDO� II. 1HQKXPD�FLrQFLD�WHP�D�SURSULHGDGH�H[FOXVLYD�GH�DVSHFWRV�HVSHFt¿FRV�GR�FRPSRUWDPHQWR�RUJDQL]DFLRQDO��SRUTXH� DV�IURQWHLUDV�HQWUH�HODV�QmR�VmR�PXLWR�FODUDV��([HPSOR��OLGHUDQoD�H�SRGHU��VRFLRORJLD�H�FLrQFLD�SROtWLFD� III. 0XLWRV� DVSHFWRV� GR� FRPSRUWDPHQWR� KXPDQR� QmR� VmR� REVHUYiYHLV� GLUHWDPHQWH� QHP� SDVVtYHLV� GH� GH¿QLomR� LQTXHVWLRQiYHO�� 3HUVRQDOLGDGH�� LQWHOLJrQFLD�� DWLWXGHV� H� VHQWLPHQWRV� VmR� FRPSRUWDPHQWRV� GLItFHLV� GH� VHUHP� mensurados. IV. 1mR�Ki�YHUGDGHV�DEVROXWDV�H�PXLWR�PHQRV�FRQKHFLPHQWRV�GH¿QLWLYRV�VREUH�R�FRPSRUWDPHQWR�KXPDQR�GH�IRUPD� geral. PORDENTRODOTEMA �� 4.5.2 As ciências comportamentais consideradas são: I. 3VLFRORJLD��DQiOLVH�QD�SHUVSHFWLYD�GR�LQGLYtGXR��$QDOLVD�D�DSUHQGL]DJHP�FRJQLWLYD��D�SHUVRQDOLGDGH��D�OLGHUDQoD��D� PRWLYDomR��R�SURFHVVR�GH�WRPDGD�GH�GHFLV}HV��D�VHOHomR�GH�SHVVRDO��R�QtYHO�GH�stress e a qualidade de vida. II. 6RFLRORJLD�� QD� SHUVSHFWLYD� GD� HTXLSH�� GHVHQYROYH� HVWXGRV� VREUH� GLQkPLFD� GH� JUXSR�� WHRULD� GDV� RUJDQL]Do}HV�� SRGHU��FRQÀLWR��FRPSRUWDPHQWR�GRV�JUDQGHV�JUXSRV� III. 3VLFRORJLD�VRFLDO��QD�SHUVSHFWLYD�GD�RUJDQL]DomR�H�GRV�VLVWHPDV��'HVHQYROYH�WHRULDV�VREUH�GLQkPLFD�GH�JUXSR�� OLGHUDQoD��SUHYHQomR��SURFHVVR�GH�GHFLVmR�HP�SHTXHQRV�JUXSRV�H�PXGDQoD�GH�DWLWXGHV� IV. $QWURSRORJLD��QD�SHUVSHFWLYD�GD�RUJDQL]DomR�H�GRV�VLVWHPDV��7UDEDOKD�DVSHFWRV�UHODFLRQDGRV�j�FXOWXUD�RUJDQL]DFLRQDO� H�DR�DPELHQWH�RUJDQL]DFLRQDO� V. &LrQFLD�3ROtWLFD��QD�SHUVSHFWLYD�GD�RUJDQL]DomR�H�GRV�VLVWHPDV��&XLGD�GH�DVSHFWRV�UHODFLRQDGRV�D�SRGHU��FRQÀLWR�� SROtWLFD��UHODo}HV�HQWUH�RUJDQL]DomR�H�SRGHUHV� VI. 1R�FDPSR�GD�DQiOLVH�HQWUH�GLYHUVLGDGH�H�VLQJXODULGDGH��VHJXQGR�D�YLVmR�KXPDQLVWD��DV�SHVVRDV�VmR�LJXDLV��1R� HQWDQWR��GR�SRQWR�GH�YLVWD� ItVLFR�H�FRPSRUWDPHQWDO��QmR�Ki�GXDV�SHVVRDV� LJXDLV��&DGD�SHVVRD�p�GLIHUHQWH�QmR� DSHQDV�GH�WRGDV�DV�GHPDLV��PDV�WDPEpP�GH�VL�SUySULD�HP�GLVWLQWRV�PRPHQWRV��DR�ORQJR�GH�VXD�YLGD�H�HP�GLIHUHQWHV� VLWXDo}HV� $�SHUFHSomR�p�R�SURFHVVR�GH�VHOHFLRQDU��RUJDQL]DU�H�LQWHUSUHWDU�RV�HVWtPXORV TXH�R�DPELHQWH�RIHUHFH��e�R�SURFHVVR�GH� SHUFHSomR�TXH�WUDQVIRUPD�D�UHDOLGDGH�HP�XP�SDGUmR�TXH�YRFr�UHFRQKHFH��2�DPELHQWH�p�LPSRUWDQWH�SDUD�D�WUDQVIRUPDomR� GR�FRPSRUWDPHQWR�GR�LQGLYtGXR� $WLWXGHV�VmR�HVWDGRV�PHQWDLV�GH�SUHGLVSRVLomR�RX�SURQWLGmR�TXH�LQÀXHQFLDP�D�DYDOLDomR�GRV�HVWtPXORV��'HSHQGHQGR� GDV�DWLWXGHV�H�GDV�PRWLYDo}HV��D�DYDOLDomR�SRGH�VHU�SRVLWLYD�RX�QHJDWLYD��$V�DWLWXGHV�ID]HP�SDUWH�GDV�FDUDFWHUtVWLFDV� DGTXLULGDV�SRU�PHLR�GDV�GLYHUVDV�IRUPDV�GH�DSUHQGL]DJHP�� $V� DSWLG}HV� VmR� SRWHQFLDLV� SDUD� GHVHQYROYHU� FRPSHWrQFLDV�� 4XDQGR� UHDOL]DP� WDUHIDV� RX� DWLYLGDGHV� FRPR� WRFDU� LQVWUXPHQWRV�PXVLFDLV��QDGDU��DQGDU�GH�ELFLFOHWD��FDQWDU��GHVHQKDU�� FDOFXODU�� FRQVWUXLU�� FRUUHU�RX� UHODFLRQDUHP�VH��DV� SHVVRDV�XVDP�DSWLG}HV��e�D�WHQGrQFLD�SDUD�DOJR�TXH�SRGH�VHU�XPD�YRFDomR�RX�XP�WDOHQWR� $�LQWHOLJrQFLD�SRGH�VH�UHVXPLU�FRPR�D�FDSDFLGDGH�GH�UHVROYHU�SUREOHPDV�H�GH�OLGDU�FRP�D�FRPSOH[LGDGH��+i�WUrV�WHRULDV� SULQFLSDLV�VREUH�D�LQWHOLJrQFLD��TXH�VmR��³$�7HRULD�GR�)DWRU�*HUDO´��³7HRULD�GDV�,QWHOLJrQFLDV�0~OWLSODV´�H�³Inteligência Emocional´� PORDENTRODOTEMA �� 4.5.3 A personalidade:� WRGRV�RV�FRQFHLWRV�DQDOLVDGRV�DQWHULRUPHQWH�FRQYHUJHP�SDUD�D�SHUVRQDOLGDGH��e�LPSRVVtYHO� VHSDUDU�GD�SHUVRQDOLGDGH�SHUFHSomR��DWLWXGHV�H�DSWLG}HV��e�XP�FRQFHLWR�GLQkPLFR�TXH�SURFXUD�GHVFUHYHU�R�FUHVFLPHQWR� H�R�GHVHQYROYLPHQWR�GR�VLVWHPD�SVLFROyJLFR�LQGLYLGXDO�FRPR�XP�WRGR��EHP�FRPR�DWULEXWRV�TXH�FDUDFWHUL]DP�XPD�SHVVRD�� VHX�GHVWDTXH�SHVVRDO��VRFLDO�H�SUR¿VVLRQDO� 0RWLYDomR�WHP�VXD�RULJHP�QR�WHUPR�³PRWLYR´��³0RYHU´��³PRYLPHQWDU´�H�³PRWRU´�VmR�WRGDV�SDODYUDV�PRGHUQDV�TXH�WrP�D� PHVPD�RULJHP�H�HVWmR�DVVRFLDGDV�j�PHVPD�LGHLD��D�SDODYUD�ODWLQD�motivus��TXH�VLJQL¿FD�DTXLOR�TXH�PRYLPHQWD��TXH�ID]� andar. $�PRWLYDomR�p�HVSHFt¿FD��8PD�SHVVRD�PRWLYDGD�SDUD� WUDEDOKDU�SRGH�QmR� WHU�PRWLYDomR�SDUD�HVWXGDU�RX�YLFH�YHUVD�� 1mR�Ki�QHQKXP�HVWDGR�JHUDO�GH�PRWLYDomR�TXH�OHYD�XPD�SHVVRD�D�VHPSUH�WHU�GLVSRVLomR�SDUD�WXGR��$V�WHRULDV�VREUH�D� PRWLYDomR��TXH�H[SOLFDP�R�GHVHPSHQKR�GDV�SHVVRDV�HP�VLWXDo}HV�GH�WUDEDOKR��GLYLGHP�VH�HP�GRLV�JUXSRV��FRQIRUPH� quadro a seguir: Teorias de Processo Teorias de Conteúdo 3URFXUDP�H[SOLFDU�FRPR�IXQFLRQD�D� PRWLYDomR 3URFXUDP�H[SOLFDU�TXDLV�IDWRUHV�RX� HVWtPXORV�PRWLYDP�DV�SHVVRDV ���Modelo do comportamento. ���Teoria da expectativa. ���Behaviorismo. ���Teoria da equidade. ���Teoria das necessidades. �� Teoria da Frustração. �� Teoria dos dois fatores. 4.5.4 Liderança��D�FDSDFLGDGH�GH�OLGHUDU�p�LPSRUWDQWH�SDUD�WRGRV�RV�TXH�GLULJHP�HTXLSHV��&DGD�¿JXUD�GH�OLGHUDQoD�WHP� REMHWLYR��FXMD�UHDOL]DomR�GHSHQGH�GH�VXD�HTXLSH��$R�GHVHPSHQKDU�SDSHO�WmR�LPSRUWDQWH�HP�RUJDQL]Do}HV�GH�WRGRV�RV� WLSRV��D�OLGHUDQoD�UHFHEH�JUDQGH�DWHQomR�GHQWUR�GR�HQIRTXH�FRPSRUWDPHQWDO�QD�DGPLQLVWUDomR��+i�PXLWDV�GH¿QLo}HV� GHVVH�FRPSOH[R�SURFHVVR�VRFLDO�TXH�p�D�OLGHUDQoD�� PORDENTRODOTEMA �� 1mR�VH�GHYH�HQ[HUJDU�D�OLGHUDQoD�DSHQDV�FRPR�KDELOLGDGH�SHVVRDO��PDV�WDPEpP�FRPR�SURFHVVR�LQWHUSHVVRDO�GHQWUR�GH� XP�FRQWH[WR�FRPSOH[R�QR�TXDO�RXWURV�HOHPHQWRV�HVWmR�SUHVHQWHV� ���$V�FDUDFWHUtVWLFDV�GR�OtGHU��HVSHFLDOPHQWH�VXDV�KDELOLGDGHV�H�VXD�PRWLYDomR�SDUD�H[HUFHU�D�OLGHUDQoD� ���$V�PRWLYDo}HV�GRV�OLGHUDGRV� ���$V�FDUDFWHUtVWLFDV�GD�PLVVmR�RX�GD�WDUHID�D�VHUHP�UHDOL]DGDV� ���$�FRQMXQWXUD�VRFLDO��HFRQ{PLFD�H�SROtWLFD� $�SHVVRD�GR�OtGHU��R�HVWXGR�GD�¿JXUD�KXPDQD�GR�OtGHU�WHQWD�HQWHQGHU�TXDLV�comportamentos, traços de personalidade, habilidades, atitudes e outras FDUDFWHUtVWLFDV�SHVVRDLV�VmR�GHWHUPLQDQWHV�GH�XP�GHVHPSHQKR�H¿FD]��-i�RV�HVWLORV�GH� OLGHUDQoD�GH¿QHP�D�IRUPD�GH�XVDU�D�DXWRULGDGH��2V�WLSRV�GH�OLGHUDQoD�SUHGRPLQDQWHV�VmR��³autocracia´��³democracia´�� ³tirania´�H�³demagogia´� $� OLGHUDQoD�VLWXDFLRQDO�GL]�UHVSHLWR�j�H¿FiFLD�GR�HVWLOR�GH� OLGHUDQoD��TXH�GHSHQGH�GD�VLWXDomR��2�SULQFLSDO�SUREOHPD� GHVVD� WHRULD�p�GHVFREULU�TXDO�HVWLOR�VH�DMXVWD�D�GHWHUPLQDGD�VLWXDomR��3DUD�PHOKRU�H[SODQDomR�H�DUJXPHQWR�D�HVVH� UHVSHLWR��VHUmR�DSRQWDGRV�WUrV�PRGHORV�SULQFLSDLV�GH�DQiOLVH�GD�VLWXDomR� 4.5.5 O Modelo de Tannenbaum e Schmidt propõe três critérios para avaliar a situação: a) 2� SUySULR� JHUHQWH�� D� IRUPD� FRPR� R� OtGHU� VH� FRPSRUWD� p� LQÀXHQFLDGD� SULQFLSDOPHQWH� SRU� VXD� IRUPDomR�� VHX� FRQKHFLPHQWR��VHXV�YDORUHV�H�VXD�H[SHULrQFLD��$�SHVVRD�TXH�YDORUL]D�D�LQLFLDWLYD�GH�OLEHUGDGH�WHQGH�D�VHU�GHPRFUiWLFD� E��2V� IXQFLRQiULRV�� DV� FDUDFWHUtVWLFDV� GRV� IXQFLRQiULRV� LQÀXHQFLDP� D� HVFROKD� H� D� H¿FiFLD� GR� HVWLOR� GH� OLGHUDQoD�� )XQFLRQiULRV�PRWLYDGRV�H�FRPSHWHQWHV��SRU�H[HPSOR��SUHFLVDP�GH�SRXFD�OLGHUDQoD� c) $�VLWXDomR��R�FOLPD�GD�RUJDQL]DomR��R�JUXSR�GH�WUDEDOKR��D�QDWXUH]D�GD�WDUHID�H�D�SUHVVmR�GR�WHPSR�FDUDFWHUL]DP� D�VLWXDomR�GHQWUR�GD�TXDO�RV�HVWLORV�IXQFLRQDP�FRP�PDLRU�RX�PHQRU�H¿FiFLD��2�HVWLOR�DSURSULDGR�SDUD�GLULJLU�XP� GHV¿OH�PLOLWDU�p�XP��HP�FRQWUDSDUWLGD��SDUD�GLULJLU�XP�FHQWUR�DFDGrPLFR��p�RXWUR�� PORDENTRODOTEMA �� 4.5.6 Modelo de Fiedler: cumpre destacar a visão de Fiedler ao entender que as situações que os líderes enfrentam podem ser avaliadas em termos de três características, que permitem observar o grau de favorabilidade da situação para o líder: I. $V�UHODo}HV�HQWUH�R�OtGHU�H�RV�VHJXLGRUHV� II. 2�JUDX�GH�HVWUXWXUDomR�GD�WDUHID� III. 2�SRGHU�GD�SRVLomR� 4.5.7 Modelo de Hersey e Blanchard: compartilham a importância de analisar a maturidade em relação a uma WDUHID�HVSHFt¿FD��4XDQWR�PDLV�PDGXUR�p�R�VHJXLGRU��PHQRV�LQWHQVR�GHYH�VHU�R�XVR�GD�DXWRULGDGH�SHOR�OtGHU�H� mais intensa deve ser a orientação para o relacionamento. O inverso também é verdadeiro. 4.5.8 A liderança carismática e a liderança transacional $�OLGHUDQoD�FDULVPiWLFD��WHP�FRPR�FDUDFWHUtVWLFDV�SHVVRDLV�DVVRFLDo}HV�jV�LGHLDV�GH�FDULVPD��DGPLUDomR�H�UHVSHLWR��6mR� PXLWR�KXPDQDV�H�UHODWLYDPHQWH�EHP�GLVWULEXtGDV�� $�OLGHUDQoD�WUDQVDFLRQDO��p�DTXHOD�FRP�TXH�R�OtGHU�DSHOD�DRV�LQWHUHVVHV��HVSHFLDOPHQWH�jV�QHFHVVLGDGHV�SULPiULDV��GR� VHJXLGRU��(OH�SURPHWH�UHFRPSHQVDV�RX�DPHDoDV�SDUD�FRQVHJXLU�TXH�RV�VHJXLGRUHV��RX�VXERUGLQDGRV��WUDEDOKHP�SDUD� realizar as metas. PORDENTRODOTEMA �� TGA – Teoria Geral de Sistemas – Aula VI � 'HVHQYROYLGR�SHOR�JUXSR�8QLYHUVR�9LUWXDO�GD�8QLYHUVLGDGH�6DOJDGR�)LOKR�H�DSUHVHQWDGR�SHOD� 3URIHVVRUD�9DOHVND�5HLFKHOW��(VVH�YtGHR�DSUHVHQWD�FRPR�IXQFLRQD�D�7HRULD�*HUDO�GH�6LVWHPDV�� FRP�GH¿QLomR�H�¿[DomR�GRV�FRQFHLWRV�XWLOL]DGRV�QD�7HRULD�*HUDO�GH�6LVWHPDV� 'LVSRQtYHO�HP��<KWWSV���ZZZ�\RXWXEH�FRP�ZDWFK"Y .�.$R1EKKF4>��$FHVVR�HP�����GH]������� 7HPSR�������� Teoria da Burocracia � $SUHVHQWD�FODUDPHQWH�FRPR�p�R�IXQFLRQDPHQWR�GD�7HRULD�GD�%XURFUDFLD��D�FODVVL¿FDomR�GDV� sociedades, suas vantagens e limites. 'LVSRQtYHO�HP��<KWWSV���ZZZ�\RXWXEH�FRP�ZDWFK"Y -:;E<;RX*-Z>��$FHVVR�HP����GH]������� 7HPSR�������� Abordagem Estruturalista da PUCRS � ([SOLFD�FRP�SURSULHGDGH�R�IXQFLRQDPHQWR�GD�7HRULD�(VWUXWXUDOLVWD�FRP�H[HPSORV�H�GLQkPLFD� convincentes. 'LVSRQtYHO�HP��<KWWSV���ZZZ�\RXWXEH�FRP�ZDWFK"Y .6777::*'�$>��$FHVVR�HP�����GH]������� 7HPSR�������� G G S ACOMPANHENAWEB �� Sapateado, Liderança e Motivação – NY USA � 9RFr�WHUi�RSRUWXQLGDGH�GH�DQDOLVDU��FRP�SUHFLRVLGDGH��R�TXH�XPD�HTXLSH�SUHFLVD�SDUD�DWLQJLU� REMHWLYRV�GH�IRUPD�KDUP{QLFD��FRP�OLGHUDQoD�H�PRWLYDomR� 'LVSRQtYHO�HP��<KWWS���ZZZ�\RXWXEH�FRP�ZDWFK"Y TBG42;.,RF8>��$FHVVR�HP�����GH]������� 7HPSR�������� O Enfoque Comportamental na Administração � Acesse o site� FRP�R�DUWLJR�GH�0DULDQD�/RUHQ]R� LQWLWXODGR� ³2�(QIRTXH�&RPSRUWDPHQWDO� QD� $GPLQLVWUDomR´�� 'LVSRQtYHO�HP��<KWWS���PDULDQDSORUHQ]R�FRP������������R�HQIRTXH�FRPSRUWDPHQWDO�QD�DGPLQLVWUDFDR>. Acesso HP�����GH]������� ACOMPANHENAWEBACOMPANHENAWEB Instruções: $JRUD��FKHJRX�D�VXD�YH]�GH�H[HUFLWDU�VHX�DSUHQGL]DGR��$�VHJXLU��YRFr�HQFRQWUDUi�DOJXPDV�TXHVW}HV�GH�P~OWLSOD� HVFROKD�H�GLVVHUWDWLYDV��/HLD�FXLGDGRVDPHQWH�RV�HQXQFLDGRV�H�DWHQWH�VH�SDUD�R�TXH�HVWi�VHQGR�SHGLGR� H GH � AGORAÉASUAVEZ 4XHVWmR�� $V�RUJDQL]Do}HV�VmR�FRQVLGHUDGDV�R�EHUoR�GDV�FRPSOH[LGDGHV�H�GRV�GHVD¿RV�GR�PXQGR�FRQWHPSRUkQHR��$�FDGD�GLD�RV�GHVD¿RV�DX� PHQWDP�H�VH�WRUQDP�PDLV�FRPSOH[RV��2V�GLULJHQWHV��GLUHWRUHV�H�JHUHQWHV�VmR�RV�DJHQWHV�GH�PXGDQoD�QDV�RUJDQL]Do}HV�HPSUHVDULDLV�� (QWHQGH�VH�FRPR�YLVmR�VLVWrPLFD�D�FDSDFLGDGH�GH�DV�RUJDQL]Do}HV�EXVFDUHP�VROXo}HV�SDUD�DGPLQLVWUDU�SUREOHPDV�FRPSOH[RV� &RP�EDVH�HP�VXD�H[SHULrQFLD�SHVVRDO�H�SUR¿VVLRQDO��GLVVHUWH�VREUH�R�VHX�HQWHQGLPHQWR�SUpYLR�GH�YLVmR�VLVWrPLFD��FRP�GHVWDTXH� SDUD�R�SODQHMDPHQWR�GR�HOHPHQWR�³REMHWLYR´� �� AGORAÉASUAVEZ 4XHVWmR�� 0D[�:HEHU�HQWHQGH�TXH�WRGD�RUJDQL]DomR�HPSUHVDULDO�GHYH�WHU�WUrV�FDUDFWHUtVWLFDV�SULQFLSDLV��4XDLV�VmR�HODV" a) 3URGXWLYLGDGH��IRUPDඇLGDGH�H�LPSHVVRDඇLGDGH�b) /HJDඇLGDGH��IRUPDඇLGDGH�H�SUR¿VVLRQDඇLVPR� c) )RUPDඇLGDGH��ඇHJDඇLGDGH�H�LPSHVVRDඇLGDGH� d) )RUPDඇLGDGH��LPSHVVRDඇLGDGH�H�SUR¿VVLRQDඇLVPR� e) 3UR¿VVLRQDඇLVPR��IRUPDඇLGDGH�H�SHVVRDඇLGDGH� 4XHVWmR�� 5HODFLRQH�FDGD�XPD�GDV�HQXPHUDGDV�FLrQFLDV�FRPSRUWDPHQWDLV�FRP�VXD�UHVSHFWLYD�GH¿QLomR�ORJR�D�VHJXLU� ����3VLFRORJLD� ����3VLFRORJLD�6RFLDO� ����&LrQFLD�SROtWLFD� ����$QWURSRORJLD�� (5) Sociologia. a. �� ��1D�SHUVSHFWLYD�GD�RUJDQL]DomR�H�VLVWHPDV��&XLGD�GH�DVSHFWRV�UHODFLRQDGRV�DR�SRGHU��FRQÀLWR��SROLWLFD��UHODo}HV�HQWUH� RUJDQL]DomR�H�SRGHUHV� E�� �� ��1D�SHUVSHFWLYD�GR�JUXSR��'HVHQYROYH�HVWXGRV�VREUH�GLQkPLFD�GH�JUXSR��WHRULD�GDV�RUJDQL]Do}HV��SRGHU��FRQÀLWR��FRPSRU� WDPHQWR�GRV�JUDQGHV�JUXSRV� c. �� ��1D�SHUVSHFWLYD�GD�RUJDQL]DomR�H�VLVWHPDV��7UDEDOKD�DVSHFWRV�UHODFLRQDGRV�j�FXOWXUD�RUJDQL]DFLRQDO�H�DPELHQWH�RUJDQL]D� cional. d. �� ��1D�SHUVSHFWLYD�GD�RUJDQL]DomR�H�VLVWHPDV��'HVHQYROYH�WHRULDV�VREUH�GLQkPLFD�GH�JUXSR��OLGHUDQoD��SURFHVVR�GH�GHFLVmR� HP�SHTXHQRV�JUXSRV�H�PXGDQoD�GH�DWLWXGHV� �� AGORAÉASUAVEZ e. �� ��$QiOLVH�QD�SHUVSHFWLYD�GR�LQGLYtGXR��$QDOLVD�DSUHQGL]DJHP��SHUVRQDOLGDGH��OLGHUDQoD��PRWLYDomR��SURFHVVR�GH�WRPDU�GH� FLV}HV��VHOHomR�GH�SHVVRDO��VWUHVV�H�TXDOLGDGH�GH�YLGD� 4XDO�p�D�VHTXrQFLD�FRUUHWD�GH�LQGLFDo}HV" 4XHVWmR�� $�&LD��3UREOHPD�6�$�FRPHUFLDOL]D�DSDUHOKRV�GH�WHOHIRQLD�H�ID]�GLVWULEXLomR�QD�UHJLmR�³;´��7RGRV�RV�SURGXWRV�VmR�IDEULFDGRV�SRU�VXD� XQLGDGH�QR�LQWHULRU�GH�0LQDV��$�PHQFLRQDGD�RUJDQL]DomR�WHP�GRLV�GHSDUWDPHQWRV��R�DGPLQLVWUDWLYR�H�R�GH�YHQGDV��2V�JUXSRV�GH� SHVVRDV�TXH�WUDEDOKDP�QR�GHSDUWDPHQWR�DGPLQLVWUDWLYR�FXPSUHP�KRUiULR�FRPHUFLDO�QD�VHGH�GD�HPSUHVD��R�JUXSR�GH�YHQGHGRUHV� GHVHQYROYH�WUDEDOKR�H[WHUQR��GLYLGLGRV�JHRJUD¿FDPHQWH��e�QRUPDO�TXH�RV�GLVWULEXLGRUHV�HQWUHP�HP�FRQWDWR�FRP�R�GHSDUWDPHQWR� DGPLQLVWUDWLYR�H�VXEVLGLHP�RV�YHQGHGRUHV�FRP�LQIRUPDo}HV�GLYHUVDV�H�TXH�RV�YHQGHGRUHV�SRU�VXD�YH]�IRUQHoDP�PXLWDV�LQIRUPD� o}HV�SDUD�R�PHOKRU�FRQWUROH�H�PDSHDPHQWR�GD�iUHD�DGPLQLVWUDWLYD� 2FRUUH�TXH�QRV�~OWLPRV�PHVHV�R�IDWXUDPHQWR�YHP�FDLQGR�H�XP�GRV�PRWLYRV�p�D�GH¿FLrQFLD�QD�FRPXQLFDomR�HQWUH�R�GHSDUWDPHQWR� DGPLQLVWUDWLYR�H�R�GHSDUWDPHQWR�GH�YHQGDV��1HVVH�FRQWH[WR��DFRQWHFHP�FRP�IUHTXrQFLD�R�UHWUDEDOKR�H�D�GXSOLFLGDGH�GH�DWLYLGD� GHV��¬V�YH]HV�RFRUUH�TXH�RV�GRLV�GHSDUWDPHQWRV�HQWUDP�HP�FRQWDWR�FRP�R�PHVPR�FOLHQWH�ID]HQGR�D�PHVPD�SHUJXQWD��R�TXH�WHP� FDXVDGR�FRQVWUDQJLPHQWR�j�&LD��3UREOHPD�6�$��$�VLWXDomR�p�WmR�FUtWLFD�TXH�VH�FKHJRX�DR�SRQWR�GH�FDGD�FRODERUDGRU�WHU�R�VHX� FRQWUROH�VHSDUDGDPHQWH��GDGD�D�LQVHJXUDQoD�QD�WURFD�GH�LQIRUPDo}HV��2V�YHQGHGRUHV�HVWmR�SUHRFXSDGRV�SRUTXH��DOpP�GH�QmR� FRQVHJXLUHP�DWLQJLU�VXDV�PHWDV��SHUFHEHP�TXH�DV�LQIRUPDo}HV�VmR�VRFLDOL]DGDV�VRPHQWH�XPD�YH]�SRU�PrV��QD�UHXQLmR�PHQVDO�� 'DGD�D�SUREOHPiWLFD��R�JHUHQWH�GD�&LD��SUREOHPD�6�$�IRL�GHPLWLGR�H�YRFr�IRL�FRQWUDWDGR�SDUD�ID]HU�FRP�TXH�D�HPSUHVD�YROWH�D�WHU� YLGD�QRUPDO�H�UHFXSHUH�D�FUHGLELOLGDGH�FRP�R�FOLHQWH��2V�FRODERUDGRUHV�HVWmR�GHVPRWLYDGRV��1R�DWR�GD�FRQWUDWDomR�D�GLUHWRULD� FRORFRX�FRPR�SRQWR�SULQFLSDO�D�VHU�WUDEDOKDGR�D�TXHVWmR�GD�PRWLYDomR��2V�FRODERUDGRUHV�HVWmR�GHVPRWLYDGRV�H�GHVDFUHGLWDGRV�� 4XDO�VHUi�VXD�OLQKD�GH�DomR�SDUD�PRWLYDU�RV�FRODERUDGRUHV" 4XHVWmR�� 9RFr�p�R�JHUHQWH�GH�XPD�HVFROD�WpFQLFD��(VVD�HVFROD�UHFHEHX�LQYHVWLPHQWRV�SDUD�VH�WRUQDU�UHIHUrQFLD�QD�UHJLmR�RQGH�DWXD��&RPR� GLUHWRU��YRFr�DVVXPLUi�QRYRV�FRODERUDGRUHV�UHQRPDGRV�QR�PHUFDGR��RV�TXDLV�HVWDUmR�DX[LOLDQGR�VXDV�WRPDGDV�GH�GHFLVmR�QD� UHWRPDGD�SDUD�FRQTXLVWD�GH�HVSDoR�QR�PHUFDGR��&RP�EDVH�QD�VLWXDomR�SUREOHPD�DSUHVHQWDGD��IRL�VROLFLWDGR�D�YRFr�TXH�PRGHU� QL]DVVH�D�JHVWmR�FRP�DSOLFDELOLGDGH�GD�IHUUDPHQWD�GH�HVWUXWXUD�GH�VLVWHPDV��4XDLV�PHGLGDV�TXH�YRFr�DGRWDULD�SDUD�HODERUDU�D� HVWUXWXUD�GH�VLVWHPDV�VROLFLWDGD" �� 1HVWH�WHPD�YRFr�DSUHQGHX�TXH�Ki�XPD�JDPD�GH�WHRULDV�GHVHQYROYLGDV��DSyV�DV�DERUGDJHQV�FLHQWt¿FDV�H�FOiVVLFDV�� VRPDQGR�VH�jV� Mi� H[LVWHQWHV�� FRP�YLVmR�GLIHUHQFLDGD��$V� WHRULDV� GH�7D\ORU� H�)D\RO� IRUDP�VXSHUDGDV� FRP�D�JUDQGH� GLYHUVLGDGH�DSUHVHQWDGD�SHORV�VRFLyORJRV�H�HFRQRPLVWDV�QR�FDPSR�GD�DGPLQLVWUDomR��9RFr�SHUFHEHX�WDPEpP�TXH�D� DGPLQLVWUDomR�QmR�GHYH�¿FDU�Vy�QD�IRUPDOLGDGH��QD�IULH]D�GDV�Do}HV��e�QHFHVViULR�YDORUL]DU�D�SHVVRD�KXPDQD��SURFXUDU� HQWHQGHU�VXDV�H[SHFWDWLYDV�H�DYDOLDU�DV�PRWLYDo}HV�H[LVWHQWHV��TXH�MXVWL¿FDP�GHWHUPLQDGRV�FRPSRUWDPHQWRV��$V�WHRULDV� GH� VLVWHPDV�� D� GD� EXURFUDFLD�� D� HVWUXWXUDOLVWD� H� D� FRPSRUWDPHQWDO� DSUHVHQWDP� GHVD¿RV� TXH� DWp� KRMH� DV� HPSUHVDV� FRQVLGHUDP�FRPSOH[RV�H�GHVD¿DGRUHV� 1 r G Ki G L G O LG y E G L t¿ Oi L FINALIZANDO $%25'$*(0�(VWUXWXUDOLVWD��9tGHR��'LVSRQtYHO�HP��<KWWSV���ZZZ�\RXWXEH�FRP�ZDWFK"Y .6777::*'�$>��$FHVVR�HP����� GH]��������7HPSR�������� &$5$9$17(6��*��5��Teoria Geral da Administração��3HQVDQGR�H�)D]HQGR�����HG��3RUWR�$OHJUH��$*(������� &$5$9$17(6��*��5���&$5$9$17(6��&��%���&/2(&.1(5��0��&��Administração��7HRULDV�H�3URFHVVR��6mR�3DXOR��3HDUVRQ� 3UHQWLFH�+DOO������� &+,$9(1$72��,GDOEHUWR��Princípios da Administração��2�(VVHQFLDO�HP�7HRULD�*HUDO�GD�$GPLQLVWUDomR��5LR�GH�-DQHLUR��(OVHYLHU������� (7=,21,��$��Modern Organizations��(QJOHZRRG�&OLIIV��3UHQWLFH�+DOO�,QF�������� /25(1=2��0DULDQD��2�(QIRTXH�&RPSRUWDPHQWDO�QD�$GPLQLVWUDomR��'LVSRQtYHO�HP��<KWWS���PDULDQDSORUHQ]R�FRP������������R� HQIRTXH�FRPSRUWDPHQWDO�QD�DGPLQLVWUDFDR>. $FHVVR�HP����GH]������� 0$;,0,$12��$QW{QLR�&HVDU�$PDUX��Introdução à Administração�����HG��5HY��H�DPSO��6mR�3DXOR��$WODV������� 0(5721��5��%XUHDXFUDWLF�6WUXFWXUH�DQG�3HUVRQDOLW\�,Q��(7=,21,��$��A Sociological Reader��1HZ�<RUN��+ROW��5LQHKDUW�DQG� :LQWVRQ������� FRQVLGHUDP�FRPSOH[RV�H�GHVD¿DGRUHV� REFERÊNCIAS �� REFERÊNCIAS 52%%,16��6WHSKHQ�3��Comportamento Organizacional��6mR�3DXOR��3UHQWLFH�+DOO������� 6$3$7($'2��/LGHUDQoD�H�0RWLYDomR�±�1<�86$��9tGHR��'LVSRQtYHO�HP��<KWWS���ZZZ�\RXWXEH�FRP�ZDWFK"Y TBG42;.,RF8>. $FHVVR�HP�����GH]��������7HPSR�������� 7(25,$�GD�%XURFUDFLD��9tGHR��'LVSRQtYHO�HP��<KWWSV���ZZZ�\RXWXEH�FRP�ZDWFK"Y -:;E<;RX*-Z>��$FHVVR�HP�����GH]�������� 7HPSR�������� 7*$���7HRULD�*HUDO�GH�6LVWHPDV�±�$XOD�9,��9tGHR��'LVSRQtYHO�HP��<KWWSV���ZZZ�\RXWXEH�FRP�ZDWFK"Y .�.$R1EKKF4>. Acesso HP�����GH]��������7HPSR�������� Sistema:�VHJXQGR�0D[LPLDQR��������S������³6LVWHPD�p�XP�WRGR�FRPSOH[R�RX�RUJDQL]DGR��p�XP�FRQMXQWR�GH�SDUWHV�RX� HOHPHQWRV�TXH�IRUPDP�XP�WRGR�XQLWiULR�RX�FRPSOH[R´�� Burocracia:�FRQIRUPH�GH¿QLGRV�SRU�0HUWRQ���������D�EXURFUDFLD�p�XPD�HVWUXWXUD�VRFLDO�IRUPDO��UDFLRQDOPHQWH�RUJDQL]D� GD��TXH�LPSOLFD�PRGHORV�GH�DWLYLGDGHV�FODUDPHQWH�GH¿QLGRV��QRV�TXDLV�LGHDOPHQWH�FDGD�VpULH�GH�Do}HV�HVWi�OLJDGD�DRV� REMHWLYRV�GD�RUJDQL]DomR� Inteligência Emocional:�WHRULD�GHVHQYROYLGD�QR�¿QDO�GR�VpFXOR�;;��e�XPD�LGHLD�FRP�JUDQGH�SRWHQFLDO�GH�DPSOLDomR�QR� FDPSR�GD�DGPLQLVWUDomR�QDV�RUJDQL]Do}HV��e�D�FDSDFLGDGH�GH�UHFRQKHFHU�VHXV�SUySULRV�VHQWLPHQWRV��GDV�RXWUDV�SHV� VRDV�H�D�FDSDFLGDGH�GH�OLGDU�FRP�HOHV�� Modelo do Comportamento:�H[SOLFD�FRPR�RV�PRWLYRV�GHWHUPLQDP�R�FRPSRUWDPHQWR��(VVH�PRGHOR�IRUQHFH�XPD�H[SOL� FDomR�IiFLO�SDUD�R�HQWHQGLPHQWR�GDV�Do}HV�LQGLYLGXDLV��7RGR�FRPSRUWDPHQWR�p�DFLRQDGR�SRU�DOJXP�WLSR�GH�HVWtPXOR��2� PRGHOR�EDVHLD�VH�HP�WUrV�KLSyWHVHV�SULQFLSDLV� ��� 7RGR�FRPSRUWDPHQWR�p�PRWLYDGR� ��� 2�FRPSRUWDPHQWR�p�RULHQWDGR�SDUD�D�UHDOL]DomR�GH�DOJXP�REMHWLYR� ��� 2�FRPSRUWDPHQWR�TXH�SURFXUD�UHDOL]DU�DOJXP�REMHWLYR�SRGH�VHU�SHUWXUEDGR�SRU�FRQÀLWR��IUXVWUDomR�RX�DQVLHGDGH� HP�����GH]��������7HPSR�������� Si t G 0 L L ����� ��� ³6L W p W G O L G p M W G W GLOSSÁRIO �� GLOSSÁRIO Teoria de expectativa:�SURS}H�TXH�DV�SHVVRDV�VH�HVIRUFHP�SDUD�DOFDQoDU�UHVXOWDGRV�RX�UHFRPSHQVDV�TXH�SDUD�HODV� VmR�LPSRUWDQWHV��DR�PHVPR�WHPSR�HP�TXH�HYLWDP�UHVXOWDGRV�LQGHVHMiYHLV� Behaviorismo:�VHXV�SULQFLSDLV�UHSUHVHQWDQWHV�VmR�:DWVRQ�H�6NLQQHU��e�XP�UDPR�GH�HVWXGR�GD�7HRULD�GR�&RPSRUWD� PHQWR�TXH�VH�EDVHLD�HP�H[SHULPHQWDo}HV�GH�ODERUDWyULR�FRP�DQLPDLV��e�D�SDUWH�GD�3VLFRORJLD�TXH�D¿UPD�TXH�R�PHLR� GHWHUPLQD�R�VXMHLWR��(OD�EXVFD�ID]HU�SUHYLVmR�GR�FRQWUROH�GR�FRPSRUWDPHQWR��7HP�FODUH]D�QR�REMHWLYR��FRP�RUJDQL]DomR�GR�DPELHQWH��GR�PDWHULDO��GDV�DWLYLGDGHV��GR�PDLV�VLPSOHV�DR�PDLV�FRPSOH[R� Teoria da equidade:�R�SRQWR�FHQWUDO�GHVVD�WHRULD�p�D�FUHQoD�GH�TXH�DV�UHFRPSHQVDV�GHYHP�VHU�SURSRUFLRQDLV�DR�HP� SHQKR�H�LJXDLV�SDUD�WRGRV��XPD�YH]�TXH�DV�SHVVRDV�VHPSUH�ID]HP�FRPSDUDo}HV�GH�VHXV�HVIRUoRV�H�UHFRPSHQVDV�FRP� RV�HVIRUoRV�H�UHFRPSHQVDV�GRV�RXWURV��HVSHFLDOPHQWH�TXDQGR�Ki�DOJXP�WLSR�GH�SUR[LPLGDGH�� Teoria das necessidades:�HVWDEHOHFH�TXH�DV�SHVVRDV�VHMDP�PRWLYDGDV�HVVHQFLDOPHQWH�SHODV�QHFHVVLGDGHV�KXPDQDV�� 4XDQWR�PDLV�IRUWH�p�D�QHFHVVLGDGH��PDLV�LQWHQVD�p�D�PRWLYDomR��2V�DXWRUHV�TXH�GHIHQGHP�HVVD�WHRULD�VmR�� ��� Abraham Maslow�±�+LHUDUTXLD�GDV�1HFHVVLGDGHV�+XPDQDV��DV�EiVLFDV��DV�GH�VHJXUDQoD��DV�VRFLDLV��DV�GH�HVWLPD�H� DXWRUUHDOL]DomR�� ���Clayton Aldefer�±�7HRULD�(5*��H[LVWrQFLD��UHODFLRQDPHQWR�H�FUHVFLPHQWR���'LIHUHQWHPHQWH�GH�0DVORZ��$OGHIHU�DFUHGLWD� TXH�DV�QHFHVVLGDGHV�VmR�VLPXOWkQHDV�HP�YH]�GH�VHTXHQFLDLV� ���David McClelland���7HRULD�GH�0F&OHOODQG��1HFHVVLGDGH�GH�UHDOL]DomR��DVVRFLDomR�RX�¿OLDomR�H�QHFHVVLGDGH�GH�SRGHU�� Teoria da frustração:�GHIHQGH�TXH�QHFHVVLGDGHV�LQVDWLVIHLWDV��FDGD�YH]�PDLV�LQWHQVDV��SURGX]HP�FUHVFHQWH�VHQWLPHQWR� GH�IUXVWUDomR�H�DQVLHGDGH��&RPR�FRQVHTXrQFLD�GHVVD�IUXVWDomR��SRGH�VHU�TXH�XPD�SHVVRD�DGRWH�XP�FRPSRUWDPHQWR� GH�IXJD��FRPSHQVDomR��DJUHVVmR�RX�GHVORFDPHQWR��(P�VHJXLGD��QR�LWHP�³7HRULD�GRV�GRLV�IDWRUHV´��VHUmR�DQDOLVDGRV�RV� HIHLWRV�GD�IUXVWUDomR�QR�DPELHQWH�GH�WUDEDOKR� Teoria dos dois fatores:�WHP�FRPR�DXWRU�)UHGHULFN�+HU]EHUJ��TXH�H[SOLFD�FRPR�R�DPELHQWH�GH�WUDEDOKR�H�R�SUySULR�WUD� EDOKR�LQWHUDJHP�SDUD�SURGX]LU�PRWLYDomR��6HJXQGR�+HU]EHUJ��D�PRWLYDomR�UHVXOWD�GH�IDWRUHV�TXH�SRGHP�VHU�GLYLGLGRV� HP�GXDV�FDWHJRULDV�SULQFLSDLV�� ��� )DWRUHV�PRWLYDFLRQDLV�RX�LQWUtQVHFRV��UHODFLRQDGRV�DR�FRQWH~GR�GR�WUDEDOKR� ��� )DWRUHV�KLJLrQLFRV�RX�H[WUtQVHFRV��UHODFLRQDGRV�FRP�DV�FRQGLo}HV�RX�R�DPELHQWH�GH�WUDEDOKR� �� Tirania:�DEXVR�GH�DXWRULGDGH��H[FHVVR�GH�SRGHU� Autocracia:�FHQWUDOL]DomR�GH�SRGHU�GH�GHFLVmR�QR�FKHIH� Democracia:�GLYLVmR�GRV�SRGHUHV�GH�GHFLVmR�HQWUH�FKHIH�H�JUXSR� Demagogia:�EXVFD�GH�SRSXODULGDGH�FRP�RV�OLGHUDGRV� Liderança:�p�R�SURFHVVR�GH�FRQGX]LU�DV�Do}HV�RX� LQÀXHQFLDU�R�FRPSRUWDPHQWR�H�D�PHQWDOLGDGH�GH�RXWUDV�SHVVRDV�� 3UR[LPLGDGH�ItVLFD�RX�WHPSRUDO�QmR�WHP�LPSRUWkQFLD�QR�SURFHVVR��8P�FLHQWLVWD�SRGH�VHU�LQÀXHQFLDGR�SRU�XP�FROHJD�GH� SUR¿VVmR�TXH�QXQFD�YLX�RX�PHVPR�TXH�YLYHX�HP�RXWUD�pSRFD��/tGHUHV�UHOLJLRVRV�VmR�FDSD]HV�GH�LQÀXHQFLDU�DGHSWRV�TXH� HVWmR�PXLWR�ORQJH�H�TXH�WrP�SRXTXtVVLPDV�FKDQFHV�GH�Yr�ORV�SHVVRDOPHQWH��1DV�RUJDQL]Do}HV�HPSUHVDULDLV��OLGHUDQoD� p�D�UHDOL]DomR�GH�PHWDV�SRU�PHLR�GD�GLUHomR�GH�FRODERUDGRUHV��$�SHVVRD�TXH�FRPDQGD�FRP�VXFHVVR�VHXV�FRODERUDGR� UHV�SDUD�DOFDQoDU�¿QDOLGDGHV�HVSHFt¿FDV�p�OtGHU� GLOSSÁRIO HV SD D D FD oD D GDGHV HVSHF FDV p GH GABARITO 4XHVWmR�� Resposta: 3DUD�UHVSRQGHU�D�TXHVWmR�GH�FRQKHFLPHQWR�SUpYLR��GHVFUHYD�R�VHX�HQWHQGLPHQWR�D�UHVSHLWR�GD�DSOLFDomR� GD�YLVmR�VLVWrPLFD�QD�EXVFD�GH�REMHWLYRV��UHVSRQGHQGR��SRU�H[HPSOR��R�TXHVWLRQDPHQWR�³FRPR�HODERUDU�R�SODQHMDPHQWR� YROWDGR�SDUD�RV�REMHWLYRV�GD�RUJDQL]DomR"´�� 6HJXH�XP�SHTXHQR�WH[WR�FRPR�H[HPSOR�GH�UHVSRVWD�GHVHMDGD� O mundo contemporâneo exige do administrador uma visão que esteja além das quatro paredes ou do ambiente interno da organização. Deve-se considerar, no planejamento, os objetivos em todos os seus aspectos no ambiente interno e externo. �� 4XHVWmR�� Resposta: $OWHUQDWLYD�'� )RUPDOLGDGH��,PSHVVRDOLGDGH�H�3UR¿VVLRQDOLVPR� 4XHVWmR�� Resposta: 6HTXrQFLD�FRUUHWD�GH�LQGLFDo}HV����H����G����D����F����E� 4XHVWmR�� Resposta:�3DUD�UHVSRQGHU�HVVD�TXHVWmR��HVFROKD�XPD�WHRULD�GH�PRWLYDomR�TXH�YRFr�DSOLFDULD�QD�HPSUHVD�H�MXVWL¿TXH� R�SRUTXr�GD�HVFROKD��'HQWUH�DV�WHRULDV��HVWmR��D�WHRULD�GD�H[SHFWDWLYD��R�EHKDYLRULVPR��D�WHRULD�GD�HTXLGDGH��DV�WHRULDV� GDV�QHFHVVLGDGHV�H�D�GD�IUXVWUDomR��RX�D�WHRULD�GRV�GRLV�IDWRUHV��([HPSOR�GH�UHVSRVWD� ���7HRULD�GR�EHKDYLRULVPR��D�WHRULD�D¿UPD�TXH�R�PHLR�GHWHUPLQD�R�VXMHLWR���6H�D�HPSUHVD�SDVVD�D�ID]HU�FRQWUROH�VREUH�R� FRPSRUWDPHQWR�GRV�IXQFLRQiULRV��WDQWR�RV�DGPLQLVWUDWLYRV�FRPR�RV�YHQGHGRUHV��H�H[LJH�FODUH]D�QR�SDSHO�GH�FDGD�XPD� GDV�SDUWHV��R�SUREOHPD�SRGHUi�VHU�UHGX]LGR�H�DWp�HOLPLQDGR� ���7HRULD�GD�IUXVWUDomR��SURFXUDU�YHUL¿FDU�VH�DV�QHFHVVLGDGHV�GRV�IXQFLRQiULRV�TXH�FDXVDP�SUREOHPDV�HVWmR�VDWLVIHLWDV�� )XQFLRQiULRV�LQVDWLVIHLWRV��DOpP�GH�QmR�ID]HU�DTXLOR�TXH�p�GH�VXD�UHVSRQVDELOLGDGH��LQÀXHQFLDP�QHJDWLYDPHQWH�RV�FROHJDV� GH�WUDEDOKR��$�SDUWLU�GD�LGHQWL¿FDomR�GR�SUREOHPD��HVWDEHOHFH�VH�XP�SODQR�GH�DomR�SDUD�FRPEDWHU�HVVH�FRPSRUWDPHQWR� LQDGHTXDGR�SDUD�D�RUJDQL]DomR� ([LVWHP�RXWUDV�WHRULDV�QR�WH[WR�TXH�YRFr�SRGH�XWLOL]DU�FRPR�H[HPSOR�HP�VXD�UHVSRVWD� 4XHVWmR�� Resposta:�3DUD�UHVSRQGHU�HVVD�VLWXDomR�SUREOHPD��XWLOL]H�D�IHUUDPHQWD�FRP�D�WpFQLFD�GH�³(QWUDGDV��3URFHVVR�H�6DtGDV´� RX�³Input, Processing e Output´��$�WpFQLFD�Mi�p�FRQKHFLGD��DV�HQWUDGDV�UHSUHVHQWDP�RV�UHFXUVRV�ItVLFRV�H�DEVWUDWRV�TXH� FRPS}HP�R�VLVWHPD��R�SURFHVVR�p�D�LQWHUOLJDomR�GRV�FRPSRQHQWHV�TXH�WUDQVIRUPDP�DV�HQWUDGDV��H�D�VDtGD�QmR�p�QDGD� PDLV�GR�TXH�R�UHVXOWDGR��8P�H[HPSOR�VLPSOHV�TXH�UHWUDWD�EHP�R�VLVWHPD�p�R�VHJXLQWH� ���Input�RX�(QWUDGD��SURFHVVR�GH�VHOHomR�ULJRURVR��VDOiULR�DFLPD�GD�PpGLD�GR�PHUFDGR��EHQHItFLRV�GLIHUHQFLDGRV�DRV� QRYRV�FRQWUDWDGRV��SODQR�GH�FDUUHLUD�DWUDWLYR� �� ���Processing�RX�3URFHVVR��IRUPDomR�H�WUHLQDPHQWR�FRQWtQXR��HVWDEHOHFLPHQWR�GH�PHWDV��DFRPSDQKDPHQWR�UtJLGR�QRV� HQFDPLQKDPHQWRV�H�FXPSULPHQWR�GH�SUD]RV� ���Output RX�VDtGDV��RV�UHVXOWDGRV�SUHFLVDP�DWLQJLU�SHOR�PHQRV�����GDV�PHWDV�HVWDEHOHFLGDV��GHQWUR�GR�SUD]R�HVWLSXODGR�
Compartilhar