Apostila de estudo
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Apostila de estudo


DisciplinaSic para O Setor Público19 materiais65 seguidores
Pré-visualização9 páginas
Capital de Inovação .......................................................................................113
Capital de Processo ......................................................................................113
Balanced Scorecard (BSC) ....................................................................................115
Perspectiva Financeira ..................................................................................116 
Perspectiva do Cliente/Cidadão ....................................................................117
Perspectiva de Processos Internos .................................................................118
Perspectiva de Aprendizado e Crescimento ...................................................118
Alinhamento entre Estratégia de Negócio e Estratégia de TI .................................121
Modelos que Consideram Fatores Estruturais de TI .......................................122
Modelos que Consideram Fatores de Organização da TI ...............................130
Considerações finais .............................................................................................140
Referências ...........................................................................................................141
Minicurrículo ........................................................................................................148
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Caro estudante,
Bem-vindo aos estudos da disciplina Sistemas de Informação 
e Comunicação no Setor Público. Esta disciplina tem por objetivo 
apresentar os principais conceitos de Sistemas de Informação para 
os estudantes do curso de Bacharelado em Administração Pública na 
modalidade a distância. 
Para sua melhor compreensão, as Unidades deste livro-
texto estão padronizadas em tópicos contendo: objetivos; conteúdo 
específico; resumo; atividades de aprendizagem; estudos de caso, 
visando ilustrar os conceitos; além de fontes alternativas para a 
ampliação do entendimento dos conceitos apresentados. 
A Unidade 1 é denominada de Introdução aos Sistemas 
e Processos de Informação e nela abordaremos os conceitos 
contemporâneos de estrutura organizacional, os métodos de gestão, 
os conceitos fundamentais de sistemas e suas diversas classificações. 
De posse desses conceitos, você será capaz de estabelecer relações 
entre Sistemas de Informação não computadorizados, sistemas 
computadorizados e respectivos modelos de gestão. Sugerimos, 
portanto, atenção à revisão de conceitos discutidos nas disciplinas 
Teorias da Administração I e II.
A Unidade 2 é denominada de Tecnologias e Sistemas 
de Informação. Ela destina-se a descrever as principais tecnologias 
de Sistemas Integrados de Informação; apresentar, além das suas 
características técnicas, as suas funções nas organizações; e introduzir 
o conceito de governo eletrônico. Ao final desta Unidade, você 
deverá ser capaz de relacionar tecnologias integradas de Sistemas de 
Informação com áreas de negócio e necessidades organizacionais, 
e estar apto a identificar características desejáveis em cada grupo 
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de software. Procure dedicar atenção especial nesta Unidade à 
descrição de vários termos técnicos, com os quais iremos dialogar 
em seu transcurso. 
A Unidade 3 é chamada de Gestão Estratégica e 
Sistemas de Informação (SIs). Nesta Unidade, apresentaremos 
modelos de análise estratégica que podem contribuir para orientar os 
investimentos na área de Sistemas de Informação de órgãos públicos, 
buscando alinhá-los com os objetivos de governo; e discutiremos 
os processos de Gestão Estratégica inovadores, como Gestão do 
Conhecimento e Balanced Scorecard. Ao final da Unidade, que 
encerra o nosso módulo, você estará preparado para entender e para 
identificar modelos de Sistemas de Informação capazes de apoiar 
adequadamente as estratégias organizacionais em sentido amplo. 
Atenção nesta Unidade para o resgate de conceitos estudados e 
discutidos no transcurso da disciplina Organização, Processos e 
Tomadas de Decisão. 
Agora que você tem uma visão geral desta disciplina, seria 
produtivo começar, desde já, a estabelecer as relações iniciais entre 
as Unidades a serem estudadas e a sua experiência profissional, 
quando for o caso. Ao longo da leitura do material, procure visualizar 
a aplicabilidade dos conteúdos estudados no cotidiano da organização 
onde você trabalha, estuda e todas as outras que estão próximas a 
você. Convém assumir uma postura pró-ativa ao realizar as tarefas 
que propomos. Além do auxílio dos professores e dos tutores, procure 
apoio e esclarecimentos com colegas dentro e fora do seu curso e com 
os profissionais da área de informática que estão ao seu redor, essa 
rede colaborativa de troca de experiências e de conhecimento pode 
auxiliar a sedimentar e a ampliar a sua compreensão sobre o tema.
Bom estudo!
Professor Jader Cristiano Magalhães de Albuquerque
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Ao estudarmos os conceitos introdutórios de Administração, 
uma das temáticas essenciais é a Teoria Geral de Sistemas. 
Essa teoria, derivada das Ciências Naturais, procura entender o 
mundo como um grande organismo vivo que interage com o meio 
ambiente, retirando dele elementos e devolvendo outros. As Ciências 
Sociais aplicadas adaptaram esse modelo amplo para explicar os 
fenômenos organizacionais de interação com o ambiente de negócios. 
Nesse sentido, o termo \u201csistema\u201d, poderia ser definido como: um 
conjunto de partes, componentes, que interagem entre si, de forma 
ordenada, a fim de atingir um objetivo comum (STAIR, 1998; 
LAUDON; LAUDON, 2004). 
Esse conceito pode ser utilizado para compreendermos sistemas 
de quaisquer naturezas, sejam eles organizacionais ou naturais. 
Para sedimentar esses conhecimentos,