SEMI_TRH2_Processos_Gerenciais_06

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P r o c e s s o s G e r e n c i a i s
A u t o r i a : R e i m y S o l a n g e C h a g a s | 2
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A I n f l u ê n c i a d a C u l t u r a O r g a n i z a c i o n a l s o b r e o Tr a b a l h o e m E q u i p e e s e u s 
E l e m e n t o s C o n s t i t u t i v o s : L i d e r a n ç a , C l i m a O r g a n i z a c i o n a l e M o t i v a ç ã o
T e m a 0 6
A I n f l u ê n c i a d a C u l t u r a O r g a n i z a c i o n a l s o b r e o Tr a b a l h o e m E q u i p e e s e u s E l e m e n t o s C o n s t i t u t i v o s : L i d e r a n ç a , C l i m a O r g a n i z a c i o n a l e M o t i v a ç ã o
A u t o r i a : R e i m y S o l a n g e C h a g a s
C o m o c i t a r e s s e d o c u m e n t o :
C H A G A S , R e i m y S o l a n g e . P r o c e s s o s G e r e n c i a i s : $ � , Q À X r Q F L D � G D � & X O W X U D � 2 U J D Q L ] D F L R Q D O � V R E U H � R � 7 U D E D O K R � H P � ( T X L S H � H � V H X V � ( O H P H Q W R V �
& R Q V W L W X W L Y R V � � / L G H U D Q o D � � & O L P D � 2 U J D Q L ] D F L R Q D O � H � 0 R W L Y D o m R . & D G H U Q R � G H � $ W L Y L G D G H V � � $ Q K D Q J X H U D � 3 X E O L F D o } H V � � 9 D O L Q K R V � � � � � � �
Í n d i c e
‹ � � � � � � $ Q K D Q J X H U D � ( G X F D F L R Q D O � � 3 U R L E L G D � D � U H S U R G X o m R � ¿ Q D O � R X � S D U F L D O � S R U � T X D O T X H U � P H L R � G H � L P S U H V V m R � � H P � I R U P D � L G r Q W L F D � � U H V X P L G D � R X � P R G L ¿ F D G D � H P � O t Q J X D �
S R U W X J X H V D � R X � T X D O T X H U � R X W U R � L G L R P D �
P á g . 1 5
P á g . 1 5 P á g . 1 6
P á g . 1 5
P á g . 1 1P á g . 9
A C O M PA N H E N A W E B
P á g . 3
C O N V I T E À L E I T U R A
P á g . 4
P O R D E N T R O D O T E M A
3
E s t e C a d e r n o d e A t i v i d a d e s f o i e l a b o r a d o c o m b a s e n o l i v r o A d m i n i s t r a ç ã o : t e o r i a , p r o c e s s o e p r á t i c a , d o a u t o r 
I d a l b e r t o C h i a v e n a t o , E d i t o r a E l s e v i e r , 2 0 1 1 . L i v r o - T e x t o .
C o n t e ú d o 
N e s t a a u l a , v o c ê e s t u d a r á :
‡ � A i m p o r t â n c i a d a c u l t u r a o r g a n i z a c i o n a l p a r a a c o m p r e e n s ã o d o c o n t e x t o i n t e r n o e m p r e s a r i a l .
‡ � O s n í v e i s d i f e r e n c i a d o s n o s q u a i s a c u l t u r a o r g a n i z a c i o n a l s e a p r e s e n t a .
‡ � C o n c e i t u a ç ã o d e l i d e r a n ç a e s u a r e l a ç ã o c o m a s n o ç õ e s d e a u t o r i d a d e e p o d e r .
‡ � ' H ¿ Q L o } H V � H � W L S R V � G H � W H R U L D V � P R W L Y D F L R Q D L V �
H a b i l i d a d e s 
$ R � ¿ Q D O � � Y R F r � G H Y H U i � V H U � F D S D ] � G H � U H V S R Q G H U � D V � V H J X L Q W H V � T X H V W } H V �
‡ � 4 X D L V � V m R � D V � F D U D F W H U t V W L F D V � � D V � G L ¿ F X O G D G H V � H � R V � Q t Y H L V � G D � F X O W X U D � R U J D Q L ] D F L R Q D O "
‡ � 4 X D L V � V m R � D V � G L I H U H Q o D V � H Q W U H � D X W R U L G D G H � H � S R G H U � Q R � F R Q W H [ W R � R U J D Q L ] D F L R Q D O "
‡ � 2 � T X H � p � O L G H U D Q o D � H � T X D L V � V m R � R V � P R G R V � G L I H U H Q F L D G R V � H P � T X H � H O D � V H � D S U H V H Q W D "
‡ � 4 X D O � D � U H O D o m R � H Q W U H � F O L P D � R U J D Q L ] D F L R Q D O � H � P R W L Y D o m R "
‡ � 4 X D L V � V m R � D V � S U L Q F L S D L V � W H R U L D V � P R W L Y D F L R Q D L V "
C O N V I T E À L E I T U R A
4
P O R D E N T R O D O T E M A
$ � , Q À X r Q F L D � G D � & X O W X U D � 2 U J D Q L ] D F L R Q D O � V R E U H � R � 7 U D E D O K R � H P � ( T X L S H � H � V H X V � ( O H P H Q W R V � & R Q -
V W L W X W L Y R V � � / L G H U D Q o D � � & O L P D � 2 U J D Q L ] D F L R Q D O � H � 0 R W L Y D o m R �
O d e s e n v o l v i m e n t o e a f o r m a ç ã o d o m e r c a d o d e t r a b a l h o n o s m o l d e s c a p i t a l i s t a s t a l c o m o s e a p r e s e n t a m a t u a l m e n t e 
D G Y r P � G R � V p F X O R � ; 9 , , , � Q D � ( X U R S D � H � V R I U H X � P R G L ¿ F D o } H V � � J U D o D V � j � Q H F H V V L G D G H � G H � D G H T X D o m R � j V � Y D U L i Y H L V � G D � F R Q M X Q W X U D �
D � T X H � D V � H P S U H V D V � H V W D Y D P � V X M H L W D V � H � Q D V � T X D L V � H V W D Y D P � L Q V H U L G D V �
O p a p e l d o a d m i n i s t r a d o r n e s s e c o n t e x t o é f u n d a m e n t a l , p o i s a s a ç õ e s e s t r a t é g i c a s i m p l e m e n t a d a s n ã o a c o n t e c e m 
D R � D F D V R � � $ O p P � G H � H O D V � Y L V D U H P � j � D G H T X D o m R � D R � F R Q W H [ W R � H [ W H U Q R � � H O D V � G H Y H P � H V W D U � D O L Q K D G D V � D R � F R Q W H [ W R � L Q W H U Q R � G D V �
o r g a n i z a ç õ e s .
N e s s a p e r s p e c t i v a , a F X O W X U D � R U J D Q L ] D F L R Q D O é c a p a z d e p r o m o v e r a a p r e e n s ã o d e s s e c o n t e x t o i n t e r n o , n o q u a l s u a s 
c a r a c t e r í s t i c a s e s e u m o d o s d e f u n c i o n a m e n t o m u i t a s v e z e s n ã o e s t ã o e x p l í c i t o s e p r e c i s a m d e u m a l e i t u r a e i n t e r p r e t a ç ã o 
D F X U D G D � � ' H � D F R U G R � F R P � & K L D Y H Q D W R � � � � � � � � S � � � � � � � � D � F X O W X U D � R U J D Q L ] D F L R Q D O � F R U U H V S R Q G H � D R � ³ F R Q M X Q W R � G H � K i E L W R V � H �
c r e n ç a s , e s t a b e l e c i d o s p o r n o r m a s , v a l o r e s , a t i t u d e s e e x p e c t a t i v a s e c o m p a r t i l h a d o s p o r t o d o s o s m e m b r o s d e u m a 
o r g a n i z a ç ã o ” .
P e l o f a t o d e a c u l t u r a o r g a n i z a c i o n a l a p r e s e n t a r u m p a d r ã o d e a s s u n t o s e n o r m a s i n f o r m a i s q u e a s p e s s o a s c o m p a r t i l h a m 
Q D V � R U J D Q L ] D o } H V � � H O D � U H À H W H � D � P H Q W D O L G D G H � Y L J H Q W H � G H ¿ Q L Q G R � � D W p � F H U W R � S R Q W R � � D � P L V V m R � H � R V � R E M H W L Y R V � Q X P D � H P S U H V D � � 3 R U �
D S U H V H Q W D U � X P � F D U i W H U � R F X O W R � � L Q I R U P D O � H � G L U H W D P H Q W H � O L J D G R � D R V � K i E L W R V � G D V � S H V V R D V � � V X D � P R G L ¿ F D o m R � H � R X � W U D Q V I R U P D o m R �
é m u i t o d i f í c i l .
( V V D � G L ¿ F X O G D G H � H V W i � U H O D F L R Q D G D � j V � P D Q H L U D V � S H O D V � T X D L V � D V � S H V V R D V � H � D V � R U J D Q L ] D o } H V � V H � S R V L F L R Q D U D P � H � U H V R O Y H U D P �
G H W H U P L Q D G R V � S U R E O H P D V � � R � T X H � V H � W U D Q V I R U P R X � Q X P � D S U H Q G L ] D G R � Q R � P D Q H M R � G D V � Y D U L i Y H L V � D P E L H Q W D L V � H � Q D � P D Q X W H Q o m R �
d a c o e s ã o d o g r u p o . E s s e s f a t o r e s p o d e m s e d e s d o b r a r e m m i t o s , c r e n ç a s , p r e s s u p o s i ç õ e s e c o m p o r t a m e n t o s d o 
c o t i d i a n o o r g a n i z a c i o n a l q u e s e a p r e s e n t a m e m n í v e i s d i f e r e n c i a d o s : n a f o r m a d e a r t e f a t o s , d e v a l o r e s c o m p a r t i l h a d o s 
e d e p r e s s u p o s i ç õ e s b á s i c a s .
N a f o r m a d e a r t e f a t o s , a a p r e e n s ã o d a c u l t u r a o r g a n i z a c i o n a l s e d á f a c i l m e n t e , p o i s a s c o i s a s e a s s i t u a ç õ e s s e a p r e s e n t a m 
d e m o d o v i s u a l e a u d i t i v o n a e m p r e s a ,t a l c o m o o s m o d o s d e s e v e s t i r , o s c o m p o r t a m e n t o s , a s c e r i m ô n i a s , a s h i s t ó r i a s , 
o s l e m a s e o s s í m b o l o s . C o r r e s p o n d e a o p r i m e i r o n í v e l d a c u l t u r a c o r p o r a t i v a .
5
P O R D E N T R O D O T E M A
$ � I R U P D � G H � Y D O R U H V � F R P S D U W L O K D G R V � � F R P R � R � S U y S U L R � W H U P R � H [ S U L P H � � F R Q V L V W H � H P � Y D O R U H V � T X H � P R W L Y D P � H � M X V W L ¿ F D P � D V �
a ç õ e s d a s p e s s o a s c o m r e l a ç ã o a o t r a b a l h o n a o r g a n i z a ç ã o . C o r r e s p o n d e a o s e g u n d o n í v e l d a c u l t u r a c o r p o r a t i v a .
N a f o r m a d e p r e s s u p o s i ç õ e s b á s i c a s , o a s p e c t o i n f o r m a l p r e v a l e c e n a c u l t u r a o r g a n i z a c i o n a l , s e t r a n s f o r m a n d o e m 
c r e n ç a s i n c o n s c i e n t e s e s e n t i m e n t o s q u e o s i n t e g r a n t e s d a o r g a n i z a ç ã o c o m p a r t i l h a m . C o r r e s p o n d e a o t e r c e i r o n í v e l d a 
c u l t u r a c o r p o r a t i v a .
N e s s e s e n t i d o , a c u l t u r a o r g a n i z a c i o n a l t e m u m p a p e l f u n d a m e n t a l n a f o r m a p e l a q u a l a g e s t ã o d e u m a o r g a n i z a ç ã o o u 
d e p a r t a m e n t o o c o r r e . A t u a l m e n t e p r e v a l e c e a t e n t a t i v a d a s e m p r e s a s e m s u b s t i t u i r u m m o d e l o d e c u l t u r a o r g a n i z a c i o n a l 
d e o b e d i ê n c i a p a r a o u t r o m a i s c o m p r o m i s s a d o e p a r t i c i p a t i v o , c o m n o v a P R G H O D J H P � G R � W U D E D O K R � � R X � V H M D � � Q R � ³ P R G R �
F R P R � R � W U D E D O K R � R S H U D F L R Q D O � G H Y H U i � V H U � D W U L E X t G R � j V � S H V V R D V � H � U H D O L ] D G R � H P � F D G D � X Q L G D G H � R U J D Q L ] D F L R Q D O ´ � � & + , $ 9 ( 1 $ 7 2 � �
2 0 1 1 , p . 2 5 3 ) .
E s s a s u b s t i t u i ç ã o é c a p a z d e p r o d u z i r e v i a b i l i z a r a f o r m a ç ã o d e e q u i p e s e m v e z d e g r u p o s n u m a o r g a n i z a ç ã o , p o i s u m a 
e q u i p e p r e s s u p õ e r e s p o n s a b i l i d a d e s o l i d á r i a e c o m p r o m i s s o n a e x e c u ç ã o d a s t a r e f a s , o q u e t r a d i c i o n a l m e n t e p o d e n ã o 
e s t a r p r e s e n t e n o s g r u p o s , n o s q u a i s s e u f u n c i o n a m e n t o o c o r r e d e m a n e i r a i n d i v i d u a l i s t a e d e s a r t i c u l a d a . 
A c u l t u r a o r g a n i z a c i o n a l p o d e p r o m o v e r o u n ã o o t r a b a l h o e m e q u i p e . P o r é m e m a m b o s o s c a s o s , a d i r e ç ã o – c o m o 
D O J X p P � F D S D ] � G H � F R P X Q L F D o m R � H � L Q W H U S U H W D o m R � H ¿ F D ] � G H � L Q V W U X o } H V � V R E U H � D � H [ H F X o m R � G H � X P D � W D U H I D � ± � p � I X Q G D P H Q W D O �
n e s s e p r o c e s s o , p o i s a c u l t u r a o r g a n i z a c i o n a l e o t r a b a l h o e m e q u i p e p r e s s u p õ e m d i v e r s i d a d e ( d e c u l t u r a s , p e s s o a s , 
i n t e r e s s e s , n í v e l i n t e l e c t u a l , e t c . ) q u e p r e c i s a s e r a d m i n i s t r a d a p o r a l g u é m q u e d e t e n h a o p o d e r o u a a u t o r i d a d e p a r a 
p r o m o v e r m u d a n ç a s .
$ X W R U L G D G H � H � S R G H U � V m R � F R Q F H L W R V � P X L W R � S U y [ L P R V � � S R L V � D P E R V � V H � U H I H U H P � D R � H [ H U F t F L R � G D � L Q À X r Q F L D � � 1 R � H Q W D Q W R � �
a a u t o r i d a d e é u m t i p o d e p o d e r i n s t i t u c i o n a l i z a d o , p o i s e s t á l i g a d o a o d e s e m p e n h o d e u m p a p e l o u p o s i ç ã o n a 
R U J D Q L ] D o m R � � D R � S D V V R � T X H � R � S R G H U � p � R � H [ H U F t F L R � � X W L O L ] D G R � R X � Q m R � � G D � L Q À X r Q F L D � V R E U H � D O J X p P � � T X H � Q R � F R Q W H [ W R �
R U J D Q L ] D F L R Q D O � H V W i � U H O D F L R Q D G R � j � ¿ J X U D � G R � O t G H U � F R P R � D O J X p P � F D S D ] � G H � L Q À X H Q F L D U � S H V V R D V � P R W L Y D Q G R � D V � H � P H O K R U D Q G R �
o F O L P D � R U J D Q L ] D F L R Q D O .
A s s i m c o m o a u t o r i d a d e e p o d e r s ã o c o n f u n d i d o s , d i r e ç ã o e O L G H U D Q o D t a m b é m s ã o . S e g u n d o C h i a v e n a t o ( 2 0 1 1 , p . 
� � � � � O L G H U D Q o D � ³ p � D � L Q À X r Q F L D � L Q W H U S H V V R D O � H [ H U F L G D � H P � X P D � V L W X D o m R � H � G L U L J L G D � S R U � P H L R � G R � S U R F H V V R � G D � F R P X Q L F D o m R �
K X P D Q D � j � F R Q V H F X o m R � G H � X P � R X � P D L V � R E M H W L Y R V � H V S H F t ¿ F R V ´ � � D W U D Y p V � G L V V R � � D V � S H U F H S o } H V � G D V � S H V V R D V � S R G H P � P X G D U � �
I D Y R U H F H Q G R � R � D O F D Q F H � G H � G H W H U P L Q D G R V � R E M H W L Y R V �
6
N o c o n t e x t o o r g a n i z a c i o n a l , d e m o d o g e r a l , a m u d a n ç a d e p e r c e p ç ã o p r o p o r c i o n a d a p e l a l i d e r a n ç a v i s a m o t i v a r a s 
p e s s o a s n a e x e c u ç ã o d e t a r e f a s . I s s o s e d á m e d i a n t e t i p o s v a r i a d o s d e l i d e r a n ç a , t a i s c o m o a s s e g u i n t e s :
‡ � / L G H U D Q o D � D X W R F U i W L F D � � D � S D U W L F L S D o m R � G R � J U X S R � p � U H V W U L W D � � F H Q W U D O L ] D G D � Q D � ¿ J X U D � G R � O t G H U � T X H � G H F L G H � H � D W U L E X L � G L U H W U L ] H V �
a s e r e m s e g u i d a s .
‡ � L i d e r a n ç a d e m o c r á t i c a : h á e s t í m u l o e a s s i s t ê n c i a p o r p a r t e d o l í d e r n a s t o m a d a s d e d e c i s õ e s , q u e s ã o c o l e t i v a s e 
d e b a t i d a s . A c o m u n i c a ç ã o e n t r e o l í d e r e o s d e m a i s é f r a n c a e a b e r t a .
‡ � L i d e r a n ç a l i b e r a l ( l a i s s e z - f a i r e ) : a p a r t i c i p a ç ã o d o l í d e r é l i m i t a d a o u i n e x i s t e n t e e m r a z ã o d a s d e c i s õ e s e t a r e f a s 
r e l e g a d a s a o g r u p o , r e s t a n d o a o l í d e r a p e n a s c o m e n t á r i o s , q u a n d o e s t e s s ã o s o l i c i t a d o s .
E s s e s t i p o s v a r i a d o s d e l i d e r a n ç a s ã o d e c o r r e n t e s d o c l i m a o r g a n i z a c i o n a l , p e l o f a t o d e e s t e e s t a r d i r e t a m e n t e r e l a c i o n a d o 
a o s a s p e c t o s i n t e r n o s d a o r g a n i z a ç ã o q u e p e r m i t e m a s a t i s f a ç ã o d a s n e c e s s i d a d e s i n d i v i d u a i s d a s p e s s o a s , p o d e n d o 
s e r p o s i t i v o ( s a t i s f a t ó r i o ) o u n e g a t i v o ( i n s a t i s f a t ó r i o ) .
D e a c o r d o c o m C h i a v e n a t o ( 2 0 1 1 , p . 3 0 6 ) , c l i m a o r g a n i z a c i o n a l “ é a q u a l i d a d e o u p r o p r i e d a d e d o a m b i e n t e o r g a n i z a c i o n a l , 
S H U F H E L G D � R X � H [ S H U L P H Q W D G D � S H O R V � S D U W L F L S D Q W H V � G D � H P S U H V D � H � T X H � L Q À X H Q F L D � V H X � F R P S R U W D P H Q W R ” � � H � � S R U � H V V H � P R W L Y R � �
t e m u m a r e l a ç ã o d i r e t a c o m a m o t i v a ç ã o .
0 R W L Y D o m R � Q m R � p � X P � H O H P H Q W R � T X H � S R V V D � V H U � R I H U W D G R � j V � S H V V RD V � Q X P D � R U J D Q L ] D o m R � G H � I R U P D � S U R Q W D � H � D F D E D G D � � K D M D �
Y L V W D � T X H � H V W D V � V m R � X P � V R P D W y U L R � G H � Q H F H V V L G D G H V � E L R O y J L F D V � � S V L F R O y J L F D V � H � V R F L D L V � � S R U W D Q W R � V X D V � P R W L Y D o } H V � W D P E p P �
p o d e m s e r m u l t i d e t e r m i n a d a s .
S e g u n d o C h i a v e n a t o ( 2 0 1 1 , p . 2 9 6 ) , a P R W L Y D o m R � K X P D Q D � p � G H W H U P L Q D G D � S H O R V � P R W L Y R V � � R X � V H M D � � S H O D � “ f o r ç a o u i m p u l s o 
T X H � O H Y D � D � S H V V R D � D � D J L U � G H � G H W H U P L Q D G D � P D Q H L U D � � L V W R � p � � G i � R U L J H P � D � X P � F R P S R U W D P H Q W R � H V S H F t ¿ F R ´ � � H � H V V H V � L P S X O V R V �
p o d e m t e r o r i g e m e x t e r n a ( a m b i e n t a l ) o u i n t e r n a ( p s i c o l ó g i c a ) n a s p e s s o a s .
E m v i r t u d e d e n ã o s e r p r o n t a e a c a b a d a , a m o t i v a ç ã o t e m u m e l e m e n t o q u e a c o m p õ e : o c i c l o m o t i v a c i o n a l , s e g u n d o 
o q u a l a s n e c e s s i d a d e s c o n d i c i o n a m o c o m p o r t a m e n t o b u s c a n d o a r e s o l u ç ã o d e s t a s . O c i c l o m o t i v a c i o n a l é c o m p o s t o 
p e l o d i n a m i s m o e n t r e o s u r g i m e n t o d e u m a n e c e s s i d a d e q u e g e r a u m a t e n s ã o n a p e s s o a e i m p u l s i o n a s u a a ç ã o q u e , 
p o r s u a v e z , g e r a s a t i s f a ç ã o e e q u i l í b r i o i n t e r n o .
P O R D E N T R O D O T E M A
7
$ V � S U L Q F L S D L V � W H R U L D V � P R W L Y D F L R Q D L V � E X V F D P � D S U H H Q G H U � D � P R W L Y D o m R � G H � S H U V S H F W L Y D V � G L I H U H Q F L D G D V � � + i � D � W H R U L D � G D �
m o t i v a ç ã o d e A b r a h a m M a s l o w q u e p r o p õ e a e x i s t ê n c i a d e u m a h i e r a r q u i a ( p i r a m i d a l ) d a s n e c e s s i d a d e s , q u e p o d e m 
V H U � S U L P i U L D V � � F R P R � D V � Q H F H V V L G D G H V � ¿ V L R O y J L F D V � H � D V � G H � V H J X U D Q o D � � R X � V H F X Q G i U L D V � � Q H F H V V L G D G H V � V R F L D L V � G H � H V W L P D � H �
a u t o r r e a l i z a ç ã o ) . O c u m p r i m e n t o d a s n e c e s s i d a d e s p r i m á r i a s m o t i v a a s p e s s o a s a s a t i s f a z e r e m o u t r a s m a i s e l e v a d a s .
+ i � D � W H R U L D � G R V � G R L V � I D W R U H V � G H � + H U ] E H U J � � T X H � W H P � F R P R � S U H P L V V D � D � H [ L V W r Q F L D � G H � I D W R U H V � P R W L Y D F L R Q D L V � H [ W U t Q V H F R V �
K L J L r Q L F R V � � U H O D F L R Q D G R V � D R � D P E L H Q W H � � j V � F R Q G L o } H V � G H � W U D E D O K R � � D R � V D O i U L R � � D R V � E H Q H I t F L R V � � H P � V X P D � � D � W X G R � R � T X H � G L ] �
r e s p e i t o a o t r a b a l h o d e f o r m a c o n c r e t a e q u e , q u a n d o n ã o a d e q u a d o , c o r r e s p o n d e a e l e m e n t o s g e r a d o r e s d e i n s a t i s f a ç ã o 
( f a t o r e s i n s a t i s f a c i e n t e s ) . O s f a t o r e s m o t i v a c i o n a i s i n t r í n s e c o s e s t ã o r e l a c i o n a d o s a o c r e s c i m e n t o , a o r e c o n h e c i m e n t o 
S U R ¿ V V L R Q D O � H � D R V � V H Q W L P H Q W R V � G H � D X W R U U H D O L ] D o m R � � H P � V X P D � � D � W X G R � R � T X H � G L ] � U H V S H L W R � D R � W U D E D O K R � G H � I R U P D � V X E M H W L Y D �
p s i c o l ó g i c a e q u e c o r r e s p o n d e a e l e m e n t o s g e r a d o r e s d e s a t i s f a ç ã o ( f a t o r e s s a t i s f a c i e n t e s ) .
+ i � D � D E R U G D J H P � F R Q W L Q J H Q F L D O � G D � P R W L Y D o m R � K X P D Q D � T X H � � S R V W X O D G D � S R U � 9 U R R P � � U H F R Q K H F H � R V � I D W R U H V � P R W L Y D F L R Q D L V �
S U R S R V W R V � S R U � 0 D V O R Z � H � S R U � + H U ] E H U J � � H Q I D W L ] D Q G R � D � T X H V W m R � G D � S U R G X W L Y L G D G H � F R P R � H O H P H Q W R � T X H � G H S H Q G H � G D V �
r e c o m p e n s a s e d a s r e l a ç õ e s e n t r e e x p e c t a t i v a e r e c o m p e n s a s . 
+ i � D � W H R U L D � G D � H [ S H F W k Q F L D � G H � / D Z O H U � � Q D � T X D O � K i � r Q I D V H � Q R � G L Q K H L U R � F R P R � L W H P � P R W L Y D G R U � F D S D ] � G H � P H O K R U D U � R � G H V H P S H Q K R �
d a s p e s s o a s , p o i s a c r e n ç a d a s p e s s o a s e m o b t e r m e l h o r d e s e m p e n h o e m s u a s t a r e f a s t r a n s f o r m a o d e s e m p e n h o n u m 
H O H P H Q W R � L Q W H U P H G L i U L R � Q D � R E W H Q o m R � G H � G L Q K H L U R � � T X H � S R U � V X D � Y H ] � � p � F R Q V L G H U D G R � D O J R � F D S D ] � G H � V D W L V I D ] H U � T X D O T X H U �
n e c e s s i d a d e d a p e s s o a .
N e s s a p e r s p e c t i v a , e m t o d a s a s t e o r i a s m o t i v a c i o n a i s é p o s s í v e l o b s e r v a r q u e a s p e s s o a s p r e t e n d e m a t i n g i r r e s u l t a d o s 
G L I H U H Q W H V � H P � V X D V � D o } H V � � H � H V W H V � D G T X L U H P � G L I H U H Q W H V � Y D O r Q F L D V � � G H V H M R V � � D V � T X D L V � S R G H P � V H U � S R V L W L Y D V � � G H V H M R � G H �
D O F D Q o D U � X P � G H W H U P L Q D G R � U H V X O W D G R � � R X � Q H J D W L Y D V � � G H V H M R � G H � I X J L U � G H � G H W H U P L Q D G R � U H V X O W D G R � � � 2 � L P S R U W D Q W H � p � T X H � Y R F r �
V H M D � F D S D ] � G H � U H F R Q K H F H U � W H R U L F D P H Q W H � D � L Q W H U � U H O D o m R � H Q W U H � D � F X O W X U D � R U J D Q L ] D F L R Q D O � � R � W U D E D O K R � H P � H T X L S H � � D � O L G H U D Q o D �
e a m o t i v a ç ã o n a c o n s t r u ç ã o d o s e u p r o c e s s o d e a p r e e n s ã o e i n t e r p r e t a ç ã o f u n d a m e n t a d a d e q u e s t õ e s r e l a c i o n a d a s 
a o c o t i d i a n o d o t r a b a l h o .
P O R D E N T R O D O T E M A
8
F o n t e : K W W S � � � Z Z Z � I U H H L P D J H V � F R P � E U R Z V H � S K W P O " I G R Z Q O R D G 	 L G � � � � � � . A c e s s o e m : 1 0 m a i o 2 0 1 3 .
A c o m p r e e n s ã o d a c u l t u r a o r g a n i z a c i o n a l d e v e l e v a r e m c o n t a a d i v e r s i d a d e , a m o t i v a ç ã o , o s e s t i l o s d e l i d e r a n ç a e o 
c l i m a o r g a n i z a c i o n a l , q u e v a r i a m m u i t o d e u m a o r g a n i z a ç ã o p a r a o u t r a .
P O R D E N T R O D O T E M A
9
$ U W L J R � ( V W y U L D V � � P L W R V � � K H U y L V � ± � F X O W X U D � R U J D Q L ] D F L R Q D O � H � U H O D o } H V � G H � W U D E D O K R
‡ � L e i a o a r t i g o E s t ó r i a s , m i t o s , h e r ó i s – c u l t u r a o r g a n i z a c i o n a l e r e l a ç õ e s d e t r a b a l h o , d e M a r i a T . 
L . F l e u r y . R e v i s t a A d m i n i s t r a ç ã o d e E m p r e s a s – F G V , 1 9 8 7 . O a r t i g o a p r e s e n t a u m a d i s c u s s ã o 
s o b r e a i n t e r f a c e e n t r e o c a m p o s i m b ó l i c o , a d i m e n s ã o p o l í t i c a e a s r e l a ç õ e s d e t r a b a l h o p a r a 
F R P S U H H Q G H U � D � F X O W X U D � R U J D Q L ] D F L R Q D O � � 9 R F r � S R G H U i � U H À H W L U � V R E U H � D V � T X H V W } H V � T X H � R � D U W L J R �
a b o r d a , c o r r e l a c i o n a n d o - a s c o m o s c o n c e i t o s a p r e s e n t a d o s n o t e x t od e s t a a u l a .
D i s p o n í v e l e m : � K W W S � � � U D H � I J Y � E U � V L W H V � U D H � I J Y � E U � I L O H V � D U W L J R V � � � � � � � � B 6 � � � � � � � � � � � � � � � � � � � � � � � S G I > . A c e s s o 
H P � � � � � P D L R � � � � � �
$ U W L J R � & X O W X U D � R U J D Q L ] D F L R Q D O � H P � R U J D Q L ] D o } H V � S ~ E O L F D V � Q R � % U D V L O
‡ � L e i a o a r t i g o C u l t u r a o r g a n i z a c i o n a l e m o r g a n i z a ç õ e s p ú b l i c a s n o B r a s i l , d e J o s é C . S . P i r e s , 
K á t i a B . M a c e d o . R e v i s t a d e A d m i n i s t r a ç ã o P ú b l i c a , 2 0 0 6 . O t e x t o e m q u e s t ã o a r g u m e n t a s o b r e 
a c u l t u r a o r g a n i z a c i o n a l a p r e s e n t a d a n a s o r g a n i z a ç õ e s p ú b l i c a s , o n d e h á e s t a b i l i d a d e n o s 
H P S U H J R V � � 3 U R E O H P D W L ] D � D L Q G D � T X H V W } H V � L Q W H U H V V D Q W H V � O L J D G D V � j � L Q À X r Q F L D � G D � F X O W X U D � E U D V L O H L U D �
s o b r e a s o r g a n i z a ç õ e s , f a z e n d o u m a b r e v e c o n t e x t u a l i z a ç ã o s ó c i o - h i s t ó r i c a . E s t a d i s c u s s ã o 
I D ] � F R P � T X H � Y R F r � U H À L W D � F R P � P D L R U � S U R I X Q G L G D G H � D � U H V S H L W R � G R V � F R Q W H ~ G R V � G H V H Q Y R O Y L G R V � Q H V W D �
a u l a .
D i s p o n í v e l e m : � K W W S � � � Z Z Z � V F L H O R � E U � S G I � U D S � Y � � Q � � Y � � Q � D � � � S G I > � � $ F H V V R � H P � � � � � P D L R � G H � � � � � �
$ U W L J R � ( V W y U L D V � � P L W R V � � K H U y L V � ± � F X O W X U D � R U J D Q L ] D F L R Q D O � H � U H O D o } H V � G H � W U D E D O K R
A C O M PA N H E N A W E B
1 0
$ U W L J R � ( V W X G R � V R E U H � D � S H U F H S o m R � G R � F O L P D � R U J D Q L ] D F L R Q D O � G R � F H Q W U R � F L U ~ U J L F R �
G H � X P � K R V S L W D O � H V S H F L D O L ] D G R
‡ � L e i a o a r t i g o E s t u d o s o b r e a p e r c e p ç ã o d o c l i m a o r g a n i z a c i o n a l d o c e n t r o c i r ú r g i c o d e u m 
h o s p i t a l e s p e c i a l i z a d o , d e W i l z a C . S p i r i . G o n ç a l v e s . R e v i s t a L a t i n o A m e r i c a n a d e E n f e r m a g e m , 
1 9 9 7 . O a r t i g o a p r e s e n t a u m a d i s c u s s ã o s o b r e a p e r c e p ç ã o d o c l i m a o r g a n i z a c i o n a l n u m 
c e n t r o c i r ú r g i c o p o r p a r t e d e f u n c i o n á r i o s r e c é m - a d m i t i d o s . A p r e s e n t a t a m b é m u m a a n á l i s e 
q u a n t i t a t i v a d o s d i s c u r s o s d o s f u n c i o n á r i o s , a p r e s e n t a n d o a s v a r i á v e i s a m b i e n t a i s e p s i c o l ó g i c a s 
F R P R � U H O H Y D Q W H V � S D U D � D � U H À H [ m R � G R � D V V X Q W R � � R � T X H � Y H P � D R � H Q F R Q W U R � � G R � F R Q W H ~ G R � G H V W D � D X O D � �
D S U R I X Q G D Q G R � D � U H À H [ m R � V R E U H � H V W H �
D i s p o n í v e l e m : � K W W S � � � Z Z Z � V F L H O R � E U � V F L H O R � S K S " V F U L S W V F L B D U W W H [ W 	 S L G 6 � � � � � � � � � � � � � � � � � � � � � � 	 O Q J S W 	 Q -
U P L V R > � � � $ F H V V R � H P � � � � � P D L R � � � � � �
$ F H V V H � R � V L W H � G R � & R Q V H O K R � U H J L R Q D O � G H � $ G P L Q L V W U D o m R � G H � 6 m R � 3 D X O R
‡ � P e l o l i n k � ³ & H Q W U R � G R � F R Q K H F L P H Q W R ´ � � j � G L U H L W D � G R � s i t e ) , é p o s s í v e l a c e s s a r a s s u n t o s i n t e r e s s a n t e s 
s o b r e o t e m a d e s t a a u l a , c o m i n f o r m a ç õ e s r e l e v a n t e s n o q u e d i z r e s p e i t o a o s t e m a s a b o r d a d o s . 
A o c l i c a r n o l i n k “ G r u p o s d e e x c e l ê n c i a ” ( n a s e ç ã o E v e n t o s ) e d i g i t a r c o m o p a l a v r a - c h a v e a l g u m 
d o s c o n c e i t o s d e s t a a u l a , c o n t e ú d o s d i v e r s o s e p e r t i n e n t e s p o d e m s e r v i s u a l i z a d o s .
D i s p o n í v e l e m : � K W W S � � � w w w . c r a s p . g o v . b r > � � $ F H V V R � H P � � � � � P D L R � � � � � �
$ V V L V W D � D R � Y t G H R � ³ * H V W m R � G H � 3 H T X H Q D V � ( P S U H V D V � � / L G H U D Q o D � H � 0 R W L Y D o m R � ´
‡ � O v í d e o e m q u e s t ã o a p r e s e n t a u m a d r a m a t i z a ç ã o s o b r e o s c o n c e i t o s d e l i d e r a n ç a n o a m b i e n t e 
c o r p o r a t i v o , d e s t a c a n d o o p a p e l d o l í d e r c o m o c a t a l i s a d o r d e m u d a n ç a s p o s i t i v a s . D i s c u t e 
t a m b é m s u a i m p o r t â n c i a n a a r t i c u l a ç ã o d a m o t i v a ç ã o d e u m a e q u i p e d e t r a b a l h o , m o s t r a n d o o s 
i n c e n t i v o s q u e s ã o o f e r e c i d o s c o m o e l e m e n t o s q u e c o m p õ e m u m c i c l o m o t i v a c i o n a l . O s c o n t e ú d o s 
e c o n c e i t o s a p r e s e n t a d o s n o v í d e o v ã o a o e n c o n t r o d a s d i s c u s s õ e s t e ó r i c a s d e s e n v o l v i d a s a o 
l o n g o d o t e x t o d e s t a a u l a .
D i s p o n í v e l e m : � K W W S � � � Z Z Z � \ R X W X E H � F R P � Z D W F K " Y ; . H ) 1 � ( U � 0 $ > � � $ F H V V R � H P � � � � � P D L R � � � � � �
A C O M PA N H E N A W E BA C O M PA N H E N A W E B
1 1
, Q V W U X o } H V �
A g o r a , c h e g o u a s u a v e z d e e x e r c i t a r s e u a p r e n d i z a d o . A s e g u i r , v o c ê e n c o n t r a r á a l g u m a s q u e s t õ e s d e m ú l t i p l a 
e s c o l h a e d i s s e r t a t i v a s . L e i a c u i d a d o s a m e n t e o s e n u n c i a d o s e a t e n t e - s e p a r a o q u e e s t á s e n d o p e d i d o .
A G O R A É A S U A V E Z
4 X H V W m R � �
A s r e l a ç õ e s n o a m b i e n t e d e t r a b a l h o s ã o t ã o i m p o r t a n t e s p a r a a s p e s s o a s q u a n t o a s c o n d i ç õ e s f í s i c a s d o l u g a r o n d e s e d e s e n -
Y R O Y H P � D V � D W L Y L G D G H V � S U R ¿ V V L R Q D L V � � 0 X L W D V � Y H ] H V � Q R � W U D E D O K R � R F R U U H P � F R Q À L W R V � T X H � S R G H P � V H � W R U Q D U � U R W L Q H L U R V � F D V R � Q m R � K D M D � L Q -
t e r v e n ç ã o d e a l g u é m c a p a z d e c o n c i l i a r i n t e r e s s e s e m e l h o r a r o c l i m a d o d i a a d i a d o t r a b a l h o , p o d e n d o d e s m o t i v a r a s p e s s o a s 
n e s t e c o n t e x t o o u a t é a d o e c ê - l a s .
7 D U H I D � � & R P � E D V H � Q R � S D U i J U D I R � D Q W H U L R U � � D S U H V H Q W H � D V � S U L Q F L S D L V � U D ] } H V � G H � F R Q À L W R � Q R � D P E L H Q W H � G H � W U D E D O K R � � H [ S O L F D Q G R � T X D O � V H U L D �
o i m p a c t o d i s s o s o b r e u m a o r g a n i z a ç ã o e a s m a n e i r a s p e l a s q u a i s a l g u é m r e s p o n s á v e l p o s s a i n t e r v i r .
4 X H V W m R � �
$ � D G P L Q L V W U D o m R � G H � H P S U H V D V � U H T X H U � G R � D G P L Q L V W U D G R U � X P � S D S H O � G H � H V W U D W H J L V W D � � F R P � Y L V W D V � j � D G H T X D o m R � G R � Q H J y F L R � Q m R � V y � D R �
F R Q W H [ W R � H [ W H U Q R � � P D V � W D P E p P � D R � L Q W H U Q R � � T X H � p � W m R � F R P S O H [ R � T X D Q W R � R � R X W U R � � $ � Q R o m R � G H � F X O W X U D � R U J D Q L ] D F L R Q D O � p � F D S D ] � G H � D M X -
G D U � X P � S U R ¿ V V L R Q D O � F R P � H V V H � R E MH W L Y R � S R U T X H � I R U Q H F H � T X D O � W L S R � G H � F R P S U H H Q V m R " �
D � � A d o f u n c i o n a m e n t o e x p l í c i t o o r g a n i z a c i o n a l .
E � � $ � G R � F R Q M X Q W R � G H � K i E L W R V � H � F U H Q o D V � F R P S D U W L O K D G R V �
F � � A d o f u n c i o n a m e n t o d o c l i m a o r g a n i z a c i o n a l .
G � � $ � G R � F R Q M X Q W R � G H � H V W U D W p J L D V � L P S O H P H Q W D G D V �
H � � A d o f u n c i o n a m e n t o i n t e r n o d a s o r g a n i z a ç õ e s .
1 2
A G O R A É A S U A V E Z
4 X H V W m R � �
$ � O L G H U D Q o D � Q D V � R U J D Q L ] D o } H V � p � I X Q G D P H Q W D O � � S R L V � p � D W U D Y p V � G H O D � T X H � D V � S H U F H S o } H V � G D V � S H V V R D V � S R G H P � V H � P R G L ¿ F D U � F R P � U H O D o m R �
D R � W U D E D O K R � � I D Y R U H F H Q G R � D V V L P � R � D O F D Q F H � G H � G H W H U P L Q D G R V � R E M H W L Y R V � � 4 X H � H O H P H Q W R � H V W i � S U H V H Q W H � Q D � O L G H U D Q o D � H � S U R P R Y H � H V W D V �
D o } H V "
D � � , Q À X r Q F L D �
E � � D i r e ç ã o .
F � � P o d e r .
G � � C o e s ã o .
H � � P r o t e ç ã o .
4 X H V W m R � �
D e a c o r d o c o m o c l i m a o r g a n i z a c i o n a l n u m a e m p r e s a , o e s t i l o d e l i d e r a n ç a p o d e v a r i a r r a d i c a l m e n t e . Q u a n d o o c l i m a o r g a n i z a -
F L R Q D O � V D W L V I D ] � D V � Q H F H V V L G D G H V � G R V � L Q W H J U D Q W H V � G H � X P D � R U J D Q L ] D o m R � � S R G H � V H � D ¿ U P D U � T X H � H O H � p � G H � T X D O � W L S R " �
D � � I n s a t i s f a c i e n t e .
E � � S a t i s f a c i e n t e .
F � � + L J L r Q L F R �
G � � P o s i t i v o
H � � N e g a t i v o .
1 3
4 X H V W m R � �
& R P S U H H Q G H U � D � P R W L Y D o m R � K X P D Q D � p � G L I t F L O � � S R L V � H O D � p � F R P S O H [ D � H P � Y L U W X G H � G D � P X O W L G H W H U P L Q D o m R � G D V � S H V V R D V � � H V W D V � V m R � D � V R -
m a t ó r i a d e f a t o r e s b i o l ó g i c o s , p s i c o l ó g i c o s e s o c i a i s . P o r e s t a r a z ã o , t a m b é m a m o t i v a ç ã o n ã o é p r o n t a e a c a b a d a , p o i s d e p e n d e 
G H � X P � H O H P H Q W R � I X Q G D P H Q W D O � S D U D � V X D � F R P S R V L o m R � � ' H � T X D O � H O H P H Q W R � V H � W U D W D "
D � � D o c i c l o m o t i v a c i o n a l .
E � � D a s n e c e s s i d a d e s .
F � � D a s r e s o l u ç õ e s .
G � � D o c o n d i c i o n a m e n t o .
H � � D o a m b i e n t e .
4 X H V W m R � �
$ � F R P S U H H Q V m R � G D � F X O W X U D � R U J D Q L ] D F L R Q D O � H V W i � G L U H W D P H Q W H � U H O D F L R Q D G D � j � D S U H H Q V m R � G D T X L O R � T X H � H V W i � R F X O W R � H � L P S O t F L W R � Q D V � R U -
J D Q L ] D o } H V � � 1 R � H Q W D Q W R � D V � S H V V R D V � X V D P � H V V D V � L Q I R U P D o } H V � S D U D � R � P D Q H M R � G D V � Y D U L i Y H L V � T X H � V H � G H V G R E U D P � H P � F U H Q o D V � G H �
Q t Y H L V � G L I H U H Q F L D G R V � � 6 H Q G R � D V V L P � � L G H Q W L ¿ T X H � T X D L V � W L S R V � G H � Q t Y H L V � V m R � H V W H V � � H [ S O L F D Q G R � D V � F D U D F W H U t V W L F D V � G H � F D G D � X P � G H � P R G R �
s u c i n t o .
4 X H V W m R � �
& R P � R � R E M H W L Y R � G H � V H � D G H T X D U � D R � F R Q W H [ W R � H [ W H U Q R � � D V � R U J D Q L ] D o } H V � S U R P R Y H P � P X G D Q o D V � H P � V X D � F X O W X U D � V X E V W L W X L Q G R � R � P R G H O R �
G H � R E H G L r Q F L D � S R U � R X W U R � P D L V � S D U W L F L S D W L Y R � H � F R P S U R P L V V D G R � � 3 D U D � T X H � L V V R � V H M D � I H L W R � � p � Q H F H V V i U L D � D � D O W H U D o m R � G R � W U D E D O K R � � ' H ¿ Q D �
W H F Q L F D P H Q W H � R � T X H � G H Y H � V H U � D O W H U D G R � � D S U H V H Q W D Q G R � H P � V X D � U H V S R V W D � D � G H ¿ Q L o m R � W p F Q L F D � G R � F R Q F H L W R � H P � T X H V W m R �
A G O R A É A S U A V E Z
1 4
4 X H V W m R � �
1 X P D � R U J D Q L ] D o m R � � D V � Q H F H V V L G D G H V � G R V � L Q W H J U D Q W H V � S R G H P � V H U � V D W L V I H L W D V � R X � Q m R � � L Q À X H Q F L D Q G R � S R U � H V V D � U D ] m R � R � F O L P D � R U J D -
Q L ] D F L R Q D O � T X H � � S R U � V X D � Y H ] � � W H P � X P D � U H O D o m R � G L U H W D � F R P � D � P R W L Y D o m R � G D V � S H V V R D V � Q R � H [ H U F t F L R � S U R ¿ V V L R Q D O � � ( [ S O L T X H � S R U � T X D L V �
U D ] } H V � L V V R � D F R Q W H F H � � G H ¿ Q L Q G R � W H R U L F D P H Q W H � H P � V X D � U H V S R V W D � Q R � T X H � F R Q V L V W H � R � F O L P D � R U J D Q L ] D F L R Q D O �
4 X H V W m R � �
A m o t i v a ç ã o q u e a s p e s s o a s a p r e s e n t a m n a e x e c u ç ã o d e s u a s t a r e f a s n a o r g a n i z a ç ã o é f r u t o d e m u d a n ç a s c o n s t a n t e s d a s u a 
p e r c e p ç ã o d o t r a b a l h o e d o c l i m a o r g a n i z a c i o n a l . E s s a é u m a d a s m a i o r e s d e m o n s t r a ç õ e s e c o n s e q u ê n c i a s q u e s e p o d e m o b -
s e r v a r e m u m a a ç ã o d e l i d e r a n ç a . E x p l i q u e q u a i s s ã o o s t i p o s d e l i d e r a n ç a e x i s t e n t e s , d e s t a c a n d o e m s u a r e s p o s t a a p r i n c i p a l 
c a r a c t e r í s t i c a d e c a d a u m a d e l e s .
4 X H V W m R � � �
A m o t i v a ç ã o h u m a n a é r e s u l t a n t e d e i m p u l s o s i n t e r n o s e e x t e r n o s p a r a a a ç ã o , q u e g e r a m d e t e r m i n a d o s c o m p o r t a m e n t o s , s e n d o , 
S R U � H V V D � U D ] m R � � I X Q G D P H Q W D O � D � V X D � S U H Y D O r Q F L D � Q R V � L Q W H J U D Q W H V � G H � X P D � R U J D Q L ] D o m R � � + i � G L I H U H Q W H V � P R G R V � G H � H Q W H Q G H U � D � P R W L Y D -
ç ã o . N e s s e s e n t i d o , e x p l i q u e q u a i s s ã o a s p r i n c i p a i s t e o r i a s m o t i v a c i o n a i s , d e s t a c a n d o e m s u a s r e s p o s t a a s p r i n c i p a i s c a r a c t e -
r í s t i c a s d e c a d a u m a d e l a s .
A G O R A É A S U A V E Z
1 5
R E F E R Ê N C I A S
& + , $ 9 ( 1 $ 7 2 � � , � � A d m i n i s t r a ç ã o : t e o r i a , p r o c e s s o e p r á t i c a . R i o d e J a n e i r o , E l s e v i e r , 2 0 1 1 .
G L O S S Á R I O
& O L P D � 2 U J D Q L ] D F L R Q D O � é a q u a l i d a d e o u a p r o p r i e d a d e d o a m b i e n t e o r g a n i z a c i o n a l , p e r c e b i d a o u e x p e r i m e n t a d a p e l o s 
S D U W L F L S D Q W H V � G D � H P S U H V D � � T X H � L Q À X H Q F L D � V H X � F R P S R U W D P H Q W R � �
& X O W X U D � R U J D Q L ] D F L R Q D O � p � R � F R Q M X Q W R � G H � K i E L W R V � H � F U H Q o D V � � H V W D E H O H F L G R � S R U � Q R U P D V � � Y D O R U H V � � D W L W X G H V � H � H [ S H F W D W L Y D V � H �
c o m p a r t i l h a d o p o r t o d o s o s m e m b r o s d e u m a o r g a n i z a ç ã o .
F I N A L I Z A N D O
C o m b a s e n a l e i t u r a d o t e x t o , v o c ê p ô d e p e r c e b e r q u e o s c o n c e i t o s d e c u l t u r a e c l i m a o r g a n i z a c i o n a l , t r a b a l h o 
e m e q u i p e , l i d e r a n ç a e m o t i v a ç ã o e s t ã o e n t r e l a ç a d o s . C o m o n u m a e n g r e n a g e m , q u a n d o a l g u m d e s s e s e l e m e n t o s 
I X Q F L R Q D � P D O � � W R G R � R � U HV W R � p � D W L Q J L G R � G H � I R U P D � S U H M X G L F L D O � � $ V � F U H Q o D V � H � R V � F R P S R U W D P H Q W R V � T X H � F R P S } H P � D � F X O W X U D �
R U J D Q L ] D F L R Q D O � F D U D F W H U L ] D P � R � W U D E D O K R � H P � H T X L S H � T X H � � S R U � V X D � Y H ] � � Q H F H V V L W D � G H � X P D � O L G H U D Q o D � F X M D V � F D U D F W H U t V W L F D V �
a f e t a r ã o a m o t i v a ç ã o d o s t r a b a l h a d o r e s n a e x e c u ç ã o d e t a r e f a s e n o a l c a n c e d e m e t a s . M a s v o c ê p ô d e o b s e r v a r q u e 
R � F R Q K H F L P H Q W R � W H y U L F R � G H V V H V � I D W R U H V � S H U P L W H � T X H � V X D � L Q W H U S U H W D o m R � G D V � F R Q M X Q W X U D V � R U J D Q L ] D F L R Q D L V � V H M D � P D L V � U L F D � �
a m p l a e f u n d a m e n t a d a .
1 6
G A B A R I T O
4 X H V W m R � �
5 H V S R V W D � � 9 R F r � S R G H � L Q G L F D U � � S R U � H [ H P S O R � � T X H � F R Q À L W R V � V X U J H P � S R U � U D ] } H V � F R Q F U H W D V � � D W U L E X L o m R � G H V L J X D O � G H � W U D E D O K R � �
H � S R U � U D ] } H V � V X E M H W L Y D V � � D Q W L S D W L D V � � � I D ] H Q G R � F R P � T X H � D V � H P S U H V D V � V R I U D P � F R P � R � F O L P D � R U J D Q L ] D F L R Q D O � Q H J D W L Y R � � 3 D U D �
H Y L W D U � S U H M X t ] R V � F D X V D G R V � S R U � S U R F H V V R V � G H � D V V p G L R � P R U D O � H � W U D E D O K L V W D V � H P � J H U D O � � p � Q H F H V V i U L R � K D Y H U � L Q W H U Y H Q o m R � G H �
X P � O t G H U � M X V W R � H � F R P S H W H Q W H � � H [ H U F H Q G R � V X D � D X W R U L G D G H � R X � V H X � S R G H U �
4 X H V W m R � �
5 H V S R V W D � � A l t e r n a t i v a B .
4 X H V W m R � �
5 H V S R V W D � � A l t e r n a t i v a A . 
4 X H V W m R � �
5 H V S R V W D � A l t e r n a t i v a D .
/ L G H U D Q o D � p � D � L Q À X r Q F L D � L Q W H U S H V V R D O � H [ H U F L G D � H P � X P D � V L W X D o m R � H � G L U L J L G D � S R U � P H L R � G R � S U R F H V V R � G D � F R P X Q L F D o m R �
K X P D Q D � j � F R Q V H F X o m R � G H � X P � R X � P D L V � R E M H W L Y R V � H V S H F t ¿ F R V �
0 R G H O D J H P � G R � W U D E D O K R � � F R Q V L V W H � Q R � P R G R � F R P R � R � W U D E D O K R � R S H U D F L R Q D O � G H Y H � V H U � D W U L E X t G R � j V � S H V V R D V � H � U H D O L ] D G R � H P �
c a d a u n i d a d e o r g a n i z a c i o n a l .
0 R W L Y D o m R � + X P D Q D � c o n s i s t e n a f o r ç a o u n o i m p u l s o q u e l e v a m a p e s s o a a a g i r d e d e t e r m i n a d a m a n e i r a , i s t o é , a q u i l o 
T X H � G i � R U L J H P � D � X P � F R P S R U W D P H Q W R � H V S H F t ¿ F R �
G L O S S Á R I O
1 7
4 X H V W m R � �
5 H V S R V W D � A l t e r n a t i v a A . 
4 X H V W m R � �
5 H V S R V W D � � S e g u n d o C h i a v e n a t o ( 2 0 1 1 ) , e s s e s f a t o r e s p o d e m s e d e s d o b r a r e m m i t o s , c r e n ç a s , p r e s s u p o s i ç õ e s e 
c o m p o r t a m e n t o s d o c o t i d i a n o o r g a n i z a c i o n a l q u e s e a p r e s e n t a m e m n í v e i s d i f e r e n c i a d o s : n a f o r m a d e a r t e f a t o s ( s e 
D S U H V H Q W D P � G H � P R G R � Y L V X D O � H � D X G L W L Y R � � � Q D � I R U P D � G H � Y D O R U H V � F R P S D U W L O K D G R V � � Y D O R U H V � T X H � P R W L Y D P � H � M X V W L ¿ F D P � D V � D o } H V �
d a s p e s s o a s ) e n a f o r m a d e p r e s s u p o s i ç õ e s b á s i c a s ( c r e n ç a s i n c o n s c i e n t e s e s e n t i m e n t o s q u e o s i n t e g r a n t e s d a 
o r g a n i z a ç ã o c o m p a r t i l h a m ) .
4 X H V W m R � �
5 H V S R V W D � � ' H � D F R U G R � F R P � & K L D Y H Q D W R � � � � � � � � S � � � � � � � � W U D W D � V H � G D � P R G H O D J H P � G R � W U D E D O K R � � R X � V H M D � � R � ³ P R G R � F R P R � R �
W U D E D O K R � R S H U D F L R Q D O � G H Y H U i � V H U � D W U L E X t G R � j V � S H V V R D V � H � U H D O L ] D G R � H P � F D G D � X Q L G D G H � R U J D Q L ] D F L R Q D O ´ �
4 X H V W m R � �
5 H V S R V W D � � 2 F R U U H � H P � Y L U W X G H � G D � P R W L Y D o m R � � T X H � Q m R � S R G H � V H U � R I H U W D G D � G H � I R U P D � S U R Q W D � H � D F D E D G D � � M i � T X H � p � P X O W L G H W H U P L Q D G D � �
D e a c o r d o c o m C h i a v e n a t o ( 2 0 1 1 , p . 3 0 6 ) , c l i m a o r g a n i z a c i o n a l “ é a q u a l i d a d e o u p r o p r i e d a d e d o a m b i e n t e o r g a n i z a c i o n a l , 
S H U F H E L G D � R X � H [ S H U L P H Q W D G D � S H O R V � S D U W L F L S D Q W H V � G D � H P S U H V D � H � T X H � L Q À X H Q F L D � V H X � F R P S R U W D P H Q W R ´ � � H � S R U � H V V H � P R W L Y R �
t e m r e l a ç ã o d i r e t a c o m a m o t i v a ç ã o .
4 X H V W m R � �
5 H V S R V W D � � 6 H J X Q G R � & K L D Y H Q D W R � � � � � � � � � K i � W L S R V � Y D U L D G R V � G H � O L G H U D Q o D � � W D L V � F R P R � D � D X W R F U i W L F D � � F H Q W U D O L ] D G D � Q D � ¿ J X U D �
G R � O t G H U � � � D � G H P R F U i W L F D � � D � F R P X Q L F D o m R � H Q W U H � R � O t G H U � H � R V � G H P D L V � p � I U D Q F D � H � D E H U W D � � � D � O L E H U D O � l a i s s e z - f a i r e ( a p a r t i c i p a ç ã o 
d o l í d e r é l i m i t a d a o u i n e x i s t e n t e ) .
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4 X H V W m R � � �
5 H V S R V W D � � D e a c o r d o c o m C h i a v e n a t o ( 2 0 1 1 ) , a s t e o r i a s m o t i v a c i o n a i s b u s c a m a p r e e n d e r a m o t i v a ç ã o d e p e r s p e c t i v a s 
G L I H U H Q F L D G D V � � + i � D � W H R U L D � G D � P R W L Y D o m R � G H � 0 D V O R Z � T X H � S U R S } H � D � H [ L V W r Q F L D � G H � X P D � K L H U D U T X L D � � S L U D P L G D O � � G D V � Q H F H V V L G D G H V � �
K i � D � W H R U L D � G R V � G R L V � I D W R U H V � G H � + H U ] E H U J � � T X H � W H P � F R P R � S U H P L V V D � D � H [ L V W r Q F L D � G H � H O H P H Q W R V � P R W L Y D F L R Q D L V � H [ W U t Q V H F R V �
K L J L r Q L F R V � � L Q V D W L V I D F L H Q W H V � � H � L Q W U t Q V H F R V � � V D W L V I D F L H Q W H V � � � + i � W D P E p P � D � D E R U G D J H P � F R Q W L Q J H Q F L D O � G D � P R W L Y D o m R � K X P D Q D �
T X H � � S R V W X O D G D � S R U � 9 U R R P � � U H F R Q K H F H � R V � I D W R U H V � P R W L Y D F L R Q D L V � S U R S R V W R V � S R U � 0 D V O R Z � H � S R U � + H U ] E H U J � � H Q I D W L ] D Q G R � D �
T X H V W m R � G D � S U R G X W L Y L G D G H � � H � K i � D L Q G D � D � W H R U L D � G D � H [ S H F W k Q F L D � G H � / D Z O H U � � Q D � T X D O � K i � r Q I D V H � Q R � G L Q K H L U R � F R P R � L W H P �
m o t i v a d o r , c a p a z d e m e l h o r a r o d e s e m p e n h o d a s p e s s o a s .
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