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December 7, 2020
THE PEOPLE WHO DEFINED 
AN UNPRECEDENTED YEAR 41
Supply chain technology is only beneficial when it connects you, your suppliers and 
manufacturers, your transportation networks, and your customers together. And, when 
implemented, the technology integrates with your current systems, creating a continuous 
web to capture data that creates business intelligence and predictive analytics. That’s why, 
at Ryder, our technology RyderShare™ connects your supply chain more than ever before 
and builds a digitalized network with complete visibility across your operation. Discover how 
Ryder Supply Chain Solutions can make you Ever better™ at ryder.com/everbetter.
Innovative technology that breaks down silos
EVER
CONNECTED
Sponsored by
Learn more at www.ryder.com
2
An outsourced transportation network 
can be a competitive advantage.
As business needs to shift instantaneously 
during these uncertain times, companies 
must be able to rely on their fleets to 
meet quickly changing demands. Ryder 
proved its reliability last spring when 
shipments to its consumer packaged 
goods (CPG) customers skyrocketed 
150% as they stocked up on everything 
from toilet paper to thermometers.
At the same time, as many of Ryder’s
automotive clients shuttered temporarily
due to shelter-in-place orders, Ryder 
was able to redirect its thousands of 
trucks, tractors, trailers and drivers 
from automotive routes to CPG runs. 
“That flexibility allowed us to 
support those food-and-beverage 
customers and keep those trucks 
running to their warehouses and to their
retail storefronts,” Sensing says.
3 
 The shift to e-commerce 
has accelerated, along with 
customer expectations.
Customers nervous about visiting 
stores during the pandemic have shifted 
more of their shopping to e-commerce, 
with sales expected to reach nearly 
$800 billion this year—a 32% increase 
over last year and a figure analysts 
didn’t expect to see until 2022.
More than a thousand new retail 
customers have turned to Ryder since 
the pandemic hit to help them meet 
increased demand, particularly because 
consumers still expect total transparency 
in the status of deliveries. This is provided 
by Ryder’s RyderShare™ platform, which 
allows retailers to give their consumers 
real-time insight into the location and 
expected timing of each delivery. 
“Having that real-time visibility—to know 
exactly where the product is and when 
it will arrive—is critical to our customers 
and our operations team,” says Sensing.
Ryder Last Mile delivery service also 
benefits retailers shifting into e-commerce, 
providing delivery of bulk items at whichever 
level a retail customer prefers—from simply 
dropping them inside the consumer’s 
front door to a full-service setup. 
Reactive data and technology evolve
to become more predictive.
In addition to providing transparency 
around delivery, the RyderShare™ platform 
also generates valuable data, which Ryder 
uses to automate its warehouses and 
find other cost savings for customers. 
“It’s helping us drive more waste 
out of the system and be more 
effective in moving out customers’ 
product on the right transportation 
mode and carrier,” Sensing says.
While challenges remain as businesses 
rebound from the effects of the pandemic, 
ample opportunities exist for agile 
enterprises. Companies with operational 
flexibility, reliable partners and a focus 
on efficiency will adjust—and flourish—
as the new normal takes shape.
ADVERT ISEMENT
Virtually no business has escaped 
the supply chain disruptions wrought 
by the coronavirus pandemic.
In March, 95% of companies said that 
their supply chains had been or would be 
disrupted by Covid-19. But in the eight 
months since the pandemic’s emergence,
forward-thinking businesses have been
able to strengthen their supply chains
and seize the opportunity to prove their
dependability to their customers.
Covid taught companies that they 
need to be flexible and quickly adapt to 
changing conditions across both their 
supply chains and transportation networks. 
Those that have managed to do so are 
poised to thrive, not only for the duration 
of the pandemic, but also in the “new 
normal” that lies on the other side of it. 
Here’s a look at three trends 
shaping supply chains now:
1
Diverse, regional supplier networks 
have never been more important.
At the height of disruption last 
spring, companies that fared the best 
were those not dependent on a single 
supplier, and those in geographic 
proximity to their suppliers. 
“Step one to a resilient supply chain 
is not having all of your eggs in one 
basket, and step two is being in the region 
with your suppliers, as much as you 
can be,” says Steve Sensing, President, 
Global Supply Chain Solutions, Ryder 
System. “When the pandemic came, 
those companies that were positioned 
locally were in a much better position.
Driving Business Forward: 
Three Trends Impacting Supply 
Chains During Covid-19
ADVERTISEMENT
Powering the
WFH Revolution
bloomberg.com/thewayahead
The Way Ahead
How businesses are responding 
to the pandemic
Kelly Steckelberg 
CFO, Zoom Video Communications
Wells Fargo customer since 2011
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Gearing up
As companies transitioned to working
from home, Zoom’s number of daily
meeting participants exploded from 10
million to 300 million almost overnight.
Wells Fargo has been Zoom’s commercial bank since
its inception, is one of its investment managers and
handled part of its 2019 IPO. “Their support has
enabled us to change how communication happens,”
says CFO Kelly Steckelberg.
Like Xerox and Google before it, Zoom became a verb.
Everyone from grandmothers to CEOs were Zooming
from their kitchen tables and home offices.
Do you Zoom?
Henry Li 
Director, Technology Banking
Wells Fargo Commercial Banking
Sudden success wasn’t without its challenges. 
The company had to add thousands of servers 
daily to handle the increased load. And it hired 
1,000 employees – over a third of its workforce – 
since the pandemic began.
It’s gratifying to see Wells 
Fargo help take a founder’s
idea from inception to IPO
and beyond.
“
From the beginning
Video conferencing service Zoom had been preparing 
for a moment like the pandemic since it was founded in 
2011. Designed to be easy to use, it became a cultural 
phenomenon when governments asked citizens to stay 
at home.
9 years to overnight success
Corporate &
Investment Banking
Business surges
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hand at the IMF I Morgan Stanley’s strategist I Sudan’s pioneering 
reformer I A best friend to

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