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PUBLIC
SAP Integrated Business Planning 
Upgrade Planning and Notification Process
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Upgrading in the Cloud
New Features
Contract: Software Changes
SAP will proactively apply software updates and patches during the defined maintenance windows. 
In case a patch needs to be applied outside a maintenance window, SAP will notify Customer in 
advance.
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Major Releases
4 times per year
Quarterly upgrades and regular patches
Plans are subject to change without notice by SAP
IBP Release Timeline
Nov Feb May
IBP 2008 IBP 2011
2020 / 2021
IBP 2102
Regular Maintenance / Patches
every 2-3 weeks
Hot Fix Collections
Emergency Patches
Aug
IBP 2105
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Cloud and IBP SLA’s
Customers should plan for systems not to be accessible during maintenance and major upgrade windows.
http://www.sap.com/corporate-en/about/our-company/policies/cloud/service-level-agreement.html
Major upgrade windows for SAP Cloud 
Services (dates for SAP IBP)
Weekly maintenance windows for SAP 
Cloud Services (4h for SAP IBP)
http://www.sap.com/corporate-en/about/our-company/policies/cloud/service-level-agreement.html
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Upgrade Communications
Prior to Upgrade: Customer Notification with Important Notes & Date confirmation. 
Please see next slide for an example.
For releases of the software, SAP produces a What´s New section in the SAP Help with all news and changes and 
Upgrade Notification email to communicate the updates and impact. Link to SAP IBP Upgrade Planning Wiki
SAP Help Portal for SAP IBP: Link
What´s new Section in SAP Help for each release:
You can filter by different tasks, e.g. mandatory 
tasks. How to use the table: Link
SAP KBAs (Knowledge Base Article): Major release upgrades: KBA 2862310 , Hotfix related changes: KBA 2862365
Category (Types) Description
Mandatory Task Accomplish the mandatory post-upgrade tasks
Must-know change Take note of changes that require a changed 
approach later after the upgrade
Prepare next release Start preparing the next release
Changed Take note of smaller improvements
New Identify new features and enhancements
https://wiki.scn.sap.com/wiki/display/SCM/SAP+IBP+Upgrade+Planning
https://help.sap.com/viewer/p/SAP_INTEGRATED_BUSINESS_PLANNING
https://help.sap.com/viewer/58f5db44d4f047e0b60cf4cdb45b76cc/latest/en-US
https://help.sap.com/viewer/665bbebb2d0245e08b8dbfbdeb83d5f6/latest/en-US/c6955233681f49a4a44f86f5380d0343.html
https://launchpad.support.sap.com/#/notes/2862310
https://launchpad.support.sap.com/#/notes/2862365
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Upgrade Notification Communication
Sent out within a few days of Release Date
• Emails are sent from: sapcloudsupport@alerts.ondemand.com
• Tip: make sure your email software doesn’t block this email 
address to avoid it going to your SPAM/Junk Mail email.
• Emails are sent to System Notification contacts.
• Any SAP IBP contact adjustments should be sent to engage-
ibp@sap.com
Information Newsletter for each SAP IBP 
release coming from engage-ibp@sap.com
mailto:sapcloudsupport@alerts.ondemand.com
mailto:engage-ibp@sap.com
mailto:engage-ibp@sap.com
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Upgrade Planning WIKI
Where to find information?
Upcoming Planned 
Release Dates
SAP IBP Upgrade Planning wiki
https://wiki.scn.sap.com/wiki/display/SCM/SAP+IBP+Upgrade+Planning
Planning Area Activation 
Help
HFC Release Plans
Excel Add-in update 
guidelines
Scheduling Questions
https://wiki.scn.sap.com/wiki/display/SCM/SAP+IBP+Upgrade+Planning
https://wiki.scn.sap.com/wiki/display/SCM/SAP+IBP+Upgrade+Planning
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2020 / 2021 Upcoming Planned Upgrades
SAP IBP 2008: 
• Applied to Customer Systems August 1 to August 15, 2020 
SAP IBP 2011: 
• Applied to Customer Systems October 31 to November 14, 2020
SAP IBP 2102: 
• Applied to Customer Systems February 6 to February 20, 2021
SAP IBP 2105: 
• Applied to Customer Systems May 8 to May 22, 2021
Future timings of upgrades are subject to change.
Upgrade Window: Upgrade timeframe during which systems will be scheduled for upgrade.
Upgrade questions should be communicated via customer support incident – SCM-IBP-OPS-SRV
Useful links: Wiki: https://wiki.scn.sap.com/wiki/display/SCM/SAP+IBP+Upgrade+Planning
SAP KBAs: Major release upgrades: KBA 2862310 , Hotfix related changes: KBA 2862365
https://wiki.scn.sap.com/wiki/display/SCM/SAP+IBP+Upgrade+Planning
https://launchpad.support.sap.com/#/notes/2862310
https://launchpad.support.sap.com/#/notes/2862365
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1. SAP will email customers and communicate a date for the Test and Production upgrades
2. SAP will send an email notification approximately 3 weeks prior to the upgrade of the Test system
3. Test system will be upgraded within the contractual window per planned date
4. SAP will send an email notification that Test system has been upgraded
5. Testing period will run for 2 weeks following the upgrade of the Test system
6. Production system will be upgraded at the end of the testing period per planned communicated date
7. Production system will be upgraded within the contractual window per planned date
8. SAP will send an email notification that the Production system has been upgraded
SAP Integrated Business Planning applications Upgrade Process
Major Release
Note: For multi-tier landscapes, SAP will incorporate the customer's upgrade strategy into the upgrade plan.
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SAP Integrated Business Planning applications Upgrade Approach
Major Release
Test Tenant(s)
Productive Tenant(s)
Current Release New Release
Productive
Upgrade
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10 working days
Customer Test 
Period
Test
Upgrade
Current Release New Release
Customer Notification Mails 
~ 2 weeks~ 21 days
no system 
availability
no system 
availability
Mail 1 / 3
Mail 3 / 3
Note: Check your System Data Center for specific Major Release Upgrade timing
For multi-tier landscapes, SAP will incorporate the customer's upgrade strategy into the upgrade plan.
Mail 2 / 3
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Appendix
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3-Step Upgrade Process
SAP offers different upgrade options
1) Dev → Test & Prod
2) Dev & Test → Prod
3) Dev → Test → Prod
SAP IBP customers use their systems for different purposes and therefore the 
upgrade order is different
SYSTEM DEFINITIONS
Dev: Reflect Prod configuration; QA of 
new configuration; performance 
testing
Test: Initial Testing (new configuration, 
upgrade testing)
Pro: Used for production
Note:
For 3-level landscapes, SAP will incorporate the customer's upgrade strategy into the upgrade plan
SAP has a recommended process for transporting configuration from one landscape to the next level. 
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