AnaPaulaW Pischke_S40064799_AdvancedTeamwork_Assesment1

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Family Name: 
Wolmann Pischke 
Given Name: 
Ana Paula 
Student ID: Course: 
 S40064799 Certificate III in Business 
Subject: Trainer’s name: 
Advanced Teamwork Gail Corrie 
Declaration: I certify that this assignment is entirely my own work. I have provided full referencing 
to the work of others. The material in this paper has not been submitted before. 
IMPORTANT – READ THIS FIRST 
PLAGIARISM: You must compose your answers in your own words. Simply pasting text from the 
Internet OR the APC workbook may result in a failing grade. It is better to write your own thoughts 
in your own words – even if your English is not perfect – rather than copy word-for-word the 
thoughts of someone else. 
SUBMITTING IDENTICAL ANSWERS: You may discuss your assessments with other students, 
but submitting identical answers to other students may result in a failing grade. Your answers 
must be yours alone. 
TUTORIALS: Tutorials are run every week to help you answer the assessments. The schedule 
for tutorials will be announced during the first week of term. You are urged to attend the tutorial 
that pertains to your online subject. 
 
 
Advanced Teamwork – Assessment 1 
 
Part A 
 
1. How would you ensure that relations with customers and clients demonstrate that diversity is 
valued by your business? 
 
Most companies are proud of their diverse employees and are often made up of individuals with such 
distinct characteristics and experiences. Some examples of these characteristics of diversity are 
race, ethnicity, gender, age, religion, ability, and sexual orientation. If you hire people with different 
backgrounds and who speak several languages, those people who have different ideas on the same 
subject and a varied variety of skills would demonstrate that diversity is valued by the company, in 
addition the success of the team and the company will be enormous. 
 
2. What diversity issues do you think are relevant to modern Australian society? 
 
I believe that diversity generates discrimination based on race and culture, violence against women, 
stereotypes. Often without realizing it, we have a "mentality" about how things should be, which we 
learn from the culture in which we grew up. This "mentality" affects many people if the opinion is not 
said correctly. 
 
3. How do the following assist an organisation in developing a diversity policy? 
 
a. Anti-discrimination legislation 
 
It is applicable by law and must be complied with. The Anti-Discrimination Law promotes equal 
opportunities for all, protecting them from unfair discrimination in certain areas of activity and sexual 
harassment. 
 
b. Ethical principles 
 
They are the moral values by which an organization and its employees are governed. Ethical 
principles help the organization to identify and resolve ethical problems that may arise. They are 
designed to guide you in dealing with other people, whether they are customers, co-workers, 
suppliers, etc. 
 
c. Practice Codes 
 
The Code of Practice determines employees’ rights to be treated fairly in the workplace, ways to 
resolve complaints or violations of policies and codes, and the legal and ethical obligations and 
expectations of all employees to act in accordance with standards expressed in conduct, integrity 
and responsibility contained in the relevant legislation, labour policies and agreements. 
 
d. Privacy Laws 
 
Many of the companies with business transactions depend on the use of their customers' personal 
information. When your company collects and uses personal information, you must protect and 
respect your customers' privacy. Respecting privacy helps to attract customers. The Privacy Act 
establishes rules on the handling of information, including how the organization can collect, use, 
store and disclose personal information. 
 
e. Health and safety at work 
 
This law aims to protect the health and safety of everyone in the workplace, while carrying out work 
activities or using specified high-risk facilities. As an employer, there are standards that must be 
respected, such as: providing and maintaining a safe workplace, developing and monitoring 
procedures for the use, handling, storage and transportation of goods and substances, maintaining 
the workplace in a safe and healthy manner, etc. 
 
f. Disability law 
 
This law can protect everyone from discrimination based on disability. It ensures that people with 
disabilities have the same opportunities to access employment, as do other members of the 
community who are not disabled. The legislation also covers persons with disabilities, their family 
friends, against the law. 
 
Part B 
 
1. What are the top 5 major groups in Australia as defined by: 
 
a. Cultural background (where have they come from): Australia, United Kingdom, New Zealand, 
China and India. 
 
b. Religion: Christianity, Buddhism, Islamism, Hinduism and Judaism. 
 
2. What is the value of diversity to the economy and society in terms of: 
 
a. The workforce operating today behind all businesses and organizations remains the asset 
available to create a competitive advantage: a diverse workforce can generate greater innovation 
and, ultimately, business growth. 
 
B. Cultural diversity has the capacity to produce jobs and thus connect us with the rest of the world 
and can be used as a great resource. Australia is a model country on the issue of global diversity. 
 
c. Diversity creates a diverse environment, in which people can create different ideas and develop 
new ideas and products, to keep the market competitive. 
 
d. Social justice promotes a just society as the name implies, challenging injustice and valuing 
diversity. The government defines a socially just Australia as one in which there is a fair distribution 
of resources; equal access to essential services, such as housing, health care and education; equal 
rights in civil and civil legal matters. 
 
Part C 
 
1. Describe what kind of diversity is evident at Australia Post. 
 
The diversity that has been identified is in relation to culture and language. 
 
2. How did Australia Post respond to the differences in individuals employed by the organisation? 
 
Australia Post innovated by developing a system using its own diverse workforce. They sought to listen 
carefully to the team's feedback and thus produced excellent results for the new initiative. 
 
3. Describe the innovation that has been made possible by Australia Post staff contributions 
because of their individual differences. What type of innovation is the “Language Assist” program? 
 
The Australia Post spent a certain amount on very expensive external interpreter services and 
developed a training program for staff and thus helping themselves with an added bonus, very little 
training and changing the organization's infrastructure was possible to implement the process and 
this was considered an evolutionary innovation. 
 
4. What are the benefits to Australia Post from the innovation and the innovative team discussed 
in this case study? 
 
The benefits for the Australia Post of the innovation and the innovative team discussed in this case 
study were financial, team interaction and team commitment. 
 
5. What are some of the factors, internal and external, that have contributed to the Australia Post 
Team being innovative and remaining innovative? 
 
The internal and external factors that contributed to Australia's Post Office team being innovative 
and remaining innovative are problems with commitment to teamwork, multilingual communication 
and cost reduction.