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csirt-handbook

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Handbook for Computer Security Incident Response Teams (CSIRTs)
	Preface to the Second Edition
	Preface to the First Edition
	Acknowledgements
	Abstract
	1 Introduction
	1.1 Scope of the Document
	1.2 Intended Audience
	1.3 Use of This Document
	1.4 Document Structure
	2 Basic Issues
	2.1 CSIRT Framework
	2.2 Service and Quality Framework
	2.3 CSIRT Services
	2.4 Information Flow
	2.5 Policies
	2.6 Quality Assurance
	2.7 Adapting to Specific Needs
	3 Incident Handling Service
	3.1 Service Description
	3.2 Service Functions Overview
	3.3 Triage Function
	3.4 Handling Function
	3.5 Announcement Function
	3.6 Feedback Function
	3.7 Interactions
	3.8 Information Handling
	4 Team Operations
	4.1 Operational Elements
	4.2 Fundamental Policies
	4.3 Continuity Assurance
	4.4 Security Management
	4.5 Staff Issues
	5 Closing Remarks
	5.1 Closing Remarks from the First Edition
	5.2 Closing Remarks for the Second Edition
	Appendix A: About the Authors
	Appendix B: Glossary
	Bibliography

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