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II.1 ASKING QUESTIONS Let’s see some ways for requesting extra information. POLITE / FORMAL NEUTRAL LEAST POLITE / INFORMAL I'd like to ask a question about... May I ask a question about...? I wonder if you could tell me / us... Do you happen to know...? I'd like to know... Where / how can I find out...? Do you know...? What happens if...? Can you tell me...? I have a question! I want to know... Tell me... What about...? II. 2 SEEKING CLARIFICATION (A) ASKING FOR SOMETHING TO BE REPEATED, REPHRASED OR SUMMARISED POLITE / FORMAL NEUTRAL LEAST POLITE / INFORMAL I beg your pardon but I don't quite follow / understand. Pardon me. Can / Could / Would you repeat that again, please? Do you think we could / Can we / go over that again? Would you mind repeating that? Would you mind saying that again? Sorry, but I'm not sure I'm following you. Excuse me, but I didn't catch the last part / the part about... I'm sorry, but what did you say about...? Do you think you could repeat the part about...once again please? I didn't / don't get that. What was that? You lost me. What did you say? Again, please. Say that again. I don't get it. I'm lost / confused. What? Huh? (B) ASKING SOMEONE TO GIVE EXAMPLES AND ILLUSTRATIONS POLITE / FORMAL NEUTRAL LEAST POLITE / INFORMAL Could you possibly give us / cite an example? I wonder if you could give an illustration. Would you have an illustration / example of what you mean? Do you think you could give an illustration / example? Are you able to give another example of that? For example? For instance? Give us / me an example. (C) CHECKING THAT YOU HAVE UNDERSTOOD POLITE / FORMAL NEUTRAL LEAST POLITE / INFORMAL If I understand you correctly, you mean / this means... Do you / Does this mean then that... Would it be correct to say that... Can I conclude from this that... May I assume that... / Am I right in assuming that... Let's see if I understand / understood you correctly. ... So what you're really saying is... Does that / this mean... So in other words... OK. You mean / this means... What if... Below are 5 situations which need your attention. Rewrite each of them, adding what is necessary to make them appropriate to the situation. Use the sentences above to help you. 1. Sir, tell us again what happens to the heating and ventilation system. 2. I didn't understand what you said about the project. Explain to us again. 3. Why doesn't the machine operate in this case? 4. I couldn't hear your last point about hospital care. 5. You didn't explain that clearly enough. Say it again. Possible answers - of course others may be suitable. Basically the LEAST POLITE / INFORMAL part would be inappropriate. 1. Sir, do you think you could repeat the part about the heating and ventilation system once again please. 2. Sorry, but I'm not sure I'm following you. Would you mind repeating the part about the project? 3. Do you think you could give a reason why the machine doesn't operate in this case? 4. Excuse me, but I didn't catch the last point about hospital care. 5. Can we go over that again. Would you have an illustration of what you mean?
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