Genesys GCX-ARC Questions and Answers

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Genesys Cloud CX: Architect Certification GCX-ARC exam free dumps questions
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Full version: GCX-ARC Exam Dumps Questions
1.Which speech recognition feature is enabled by default for new Inbound call flows?
A. Enable speech recognition for the entire flow
B. Company Directory speech recognition
C. Complete match timeout
D. Incomplete match timeout
Answer: B
2. Closed
3.Your contact center wants to track the outcome of calls and chats.
What can be configured within Genesys Cloud to provide this functionality?
A. Account Codes
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B. Wrap-up Codes
C. Resolution Codes
D. Status
Answer: B
Explanation:
Reference: https://help.mypurecloud.com/articles/specify-wrap-codes/
4.1.Which of the following components can be configured to read and write data from a CRM?
A. Set UUI Data
B. Get Participant Data
C. Call Data Action
D. Set Participant Data
Answer: D
5.Select the correct naming convention for a bulk import prompt if the admin wants to create a user
prompt named “Welcome” that adds the audio within the .wav file under the English (United States)
(en-us) language.
A. prompt user Welcome/en-us
B. prompt_user_Welcome/en-us
C. prompt user Welcome_en-us
D. prompt_user_Welcome_en-us
Answer: D
6.Which of the Performance views shows real-time data with historical metrics to give you both short
term and long-term views?
A. Reports
B. Dashboards
C. Dynamic Views
D. All of the above
Answer: C
Explanation:
Reference: https://help.mypurecloud.com/articles/about-reports-views-and-dashboards/
7.Changes in system prompts will take effect within a couple of minutes, whereas changes to user
prompts may take up to an hour to take effect.
A. True
B. False
Answer: A
8.Which of the following are valid response actions under Call Analysis Responses for Outbound
Dialing? (Choose three.)
A. Transfer
B. Transfer to ACD Flow
C. Transfer to Outbound Flow
D. Transfer to Flow
E. Hangup
F. Transfer to Secure Flow
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Answer: A,B,F
9.What is the correct term for the setting that determines how long a caller can pause
between entering digits in the IVR?
A. Timeout
B. Inter-Digit Timeout
C. No Entry Timeout
D. Menu Selection Timeout
Answer: B
10.What is the minimum value for the number of times to repeat a menu?
A. 1
B. 2
C. 5
D. 0
Answer: D
11.Why must you create queues for ACD functionality to work?
A. Queues are the waiting lines for the agents who will be assigned interactions through ACD
B. Queues provide ACD with a means to determine the skill level requirement of an interaction
C. Queues are the waiting lines for interactions that are routed using ACD
D. Queues match agents to an appropriate interaction using ACD
Answer: D
Explanation:
Reference:
https://help.genesys.com/pureconnect/mergedprojects/wh_ia/desktop/sag_tell_me_about_
acd_queues.htm
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