Salesforce Sales Representative Actual Questions

Text Material Preview

Salesforce Sales Representative Salesforce Certified Sales Representative exam
dumps questions are the best material for you to test all the related Salesforce
exam topics. By using the Salesforce Sales Representative exam dumps
questions and practicing your skills, you can increase your confidence and
chances of passing the Salesforce Sales Representative exam.
Features of Dumpsinfo’s products
Instant Download
Free Update in 3 Months
Money back guarantee
PDF and Software
24/7 Customer Support
Besides, Dumpsinfo also provides unlimited access. You can get all
Dumpsinfo files at lowest price.
Salesforce Certified Sales Representative Salesforce Sales Representative
exam free dumps questions are available below for you to study. 
Full version: Salesforce Sales Representative Exam Dumps Questions
1.After a sales representative presents a value proposition to customers, they raise some objections.
The sales rep understands their reasoning and negative emotional reaction.
Which step should the sales rep take next to address these objections?
A. Ask questions to determine if they can get the deal back on track.
B. Stand by the solution and point out their misunderstanding.
C. Compare risks and benefits using features, advantages, and benefits (FAB).
Answer: A
Explanation:
Asking questions to determine if they can get the deal back on track is the next step that the sales rep
should take to address the objections from the customers after understanding their reasoning and
negative emotional reaction. Asking questions helps to understand the root cause, scope, and impact
of the objections, as well as to show empathy and respect for the customers’ concerns. Asking
 1 / 4
https://www.dumpsinfo.com/unlimited-access/
https://www.dumpsinfo.com/exam/salesforce-sales-representative
questions also helps to clarify any misunderstandings, provide relevant information, and propose
solutions that address the objections.
Reference: https://www.salesforce.com/resources/articles/sales-objections/#sales-objections-handling
2.A sales representative is fulfilling an order using the step-by-step instructions for that specific
customer
What are these instructions known as?
A. Fulfilment procedures
B. Standard operating procedures
C. Standard engagement steps
Answer: B
Explanation:
Standard operating procedures (SOPs) are detailed instructions that describe how to perform a
specific task or process. SOPs help to ensure consistency, quality, and compliance in fulfilling orders
for different customers.
Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-essentials-
basics/salesforce-essentials-sales-process
3.What is the desired outcome of an upsell proposal?
A. To optimize existing product offerings
B. To decrease customer churn rate
C. To maintain current agreement during a renewal
Answer: A
Explanation:
The desired outcome of an upsell proposal is to optimize existing product offerings by selling more
features or services to an existing customer. Upselling helps to increase customer satisfaction,
loyalty, and retention by providing them with more value and benefits from the product. Upselling also
helps to increase revenue and profitability for the sales rep and the company.
Reference: https://www.salesforce.com/resources/articles/upselling/#upselling-definition
4.How does understanding a customer's business strategies and goals help a sales representative
scope a solution?
A. Helps predict if the opportunity will close in the current quarter
B. Tailors the sales pitch and offers to align with the customers objectives
C. Allows the sales rep to move on to their next deal more quickly
Answer: B
Explanation:
Tailoring the sales pitch and offers to align with the customers objectives is how understanding a
customer’s business strategies and goals helps a sales rep scope a solution. Scoping a solution
means defining and presenting the features, benefits, and value of the product that can address the
customer’s pain points and needs. Tailoring the sales pitch and offers helps to show how the solution
can help the customer achieve their desired outcomes, as well as to differentiate it from competitors.
Reference: https://www.salesforce.com/resources/articles/sales-process/#present
5.A sales representative is working on an opportunity that has recently progressed to a more
advanced stage in the deal lifecycle.
Which action should the sales rep take to ensure accurate forecasting?
A. Continue forecasting based on the previous stage until the deal closes.
 2 / 4
https://www.dumpsinfo.com/
B. Focus on unrelated opportunities and assume the current opportunity will close.
C. Update the opportunity's stage and forecast category to reflect the recent progress.
Answer: C
Explanation:
Updating the opportunity’s stage and forecast category to reflect the recent progress is what the
sales rep should do to ensure accurate forecasting. An opportunity is a qualified prospect who has a
high probability of buying the product. An opportunity stage is a measure of how far along the
opportunity is in the sales process, such as prospecting, qualification, proposal, negotiation, etc. A
forecast category is a measure of how likely the opportunity is to close as won, such as pipeline, best
case, commit, closed, etc. Updating the opportunity’s stage and forecast category helps to reflect the
current status and potential outcome of the opportunity, as well as to provide a realistic and reliable
prediction of future sales revenue.
Reference: https://www.salesforce.com/resources/articles/sales-forecasting/#sales-forecasting-
definition
6.In which way should a sales representative drive trust through professional competency?
A. Asking questions to look for common interests, personal motivators, and hesitation
B. Collecting and processing information on products, competitors, and industries
C. Understanding the buyer's experience in the market and years of service
Answer: B
Explanation:
Professional competency is the ability to demonstrate knowledge and skills that are relevant and
valuable to the customer. By collecting and processing information on products, competitors, and
industries, a sales rep can show their expertise, credibility, and confidence in providing solutions that
meet the customer’s needs and expectations.
Reference: https://trailhead.salesforce.com/en/content/learn/modules/sales-representative-
certification-prep/sales-representative-certification-prep-prepare-for-your-exam
7.A customer has questions about the features of one product they are evaluating.
What is the first step the sales representative should take to address this?
A. Supply product references.
B. Schedule new product demo.
C. Dispatch service technician.
Answer: A
Explanation:
Supplying product references is the first step that the sales rep should take to address a customer’s
questions about the features of one product they are evaluating. Product references are testimonials
or case studies from existing customers who have used the product and can vouch for its features
and benefits. Product references help to answer questions, provide proof points, build trust and
credibility, and influence purchase decisions.
Reference: https://www.salesforce.com/resources/articles/customer-stories/#customer-stories-
definition
8.A sales representative wants to interact with prospects on platforms they use regularly.
Which approach should the sales rep take?
A. Social selling
B. Cold calling
C. Lead nurturing
Answer: A
 3 / 4
https://www.dumpsinfo.com/
Explanation:
Social selling is the approach that the sales rep should take to interact with prospects on platforms
they use regularly. Social selling means using social media platforms (such as LinkedIn, Twitter,
Facebook, etc.) to connect with prospects, build relationships, and generate leads. Social selling
helps to increase brand awareness, trust, and credibility, as well as to provide value andinsights to
prospects.
Reference: https://www.salesforce.com/resources/articles/social-selling/#social-selling-definition
9.A customer's order was sent to the incorrect warehouse for fulfillment. The order has yet to be
fulfilled.
What should the sales representative check to fulfill the order through a different warehouse?
A. Product inventory
B. Shipping time
C. Pricing information
Answer: A
Explanation:
Product inventory is what the sales rep should check to fulfill the order through a different warehouse.
Product inventory shows the availability and location of the product in different warehouses. Checking
product inventory helps to ensure that the order can be fulfilled in a timely and efficient manner, as
well as to avoid any delays or errors.
Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-essentials-
basics/salesforce-essentials-sales-process
10.How can whitespace analysis improve a sales representative's account management strategy?
A. Analyzes contract length and segment to identify retention opportunities.
B. Identifies key stakeholders and decision makers to nurture relationships.
C. Determines current products and opportunities to sell additional products.
Answer: C
Explanation:
Determining current products and opportunities to sell additional products is how whitespace analysis
can improve a sales rep’s account management strategy. Whitespace analysis is the process of
identifying gaps or opportunities in an account where the sales rep can offer more products or
services that can add value to the customer. Whitespace analysis helps to increase revenue,
profitability, and customer loyalty, as well as to prevent competitors from entering the account.
Powered by TCPDF (www.tcpdf.org)
 4 / 4
https://www.dumpsinfo.com/
http://www.tcpdf.org