GCP-GC-ARC Genesys Cloud Architect Certified Specialist Dumps

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GCP-GC-ARC
Exam Name: Genesys Cloud Architect Certified
Specialist
Full version: 44 Q&As
Full version of GCP-GC-ARC Dumps
Share some GCP-GC-ARC exam dumps
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1. Select the correct naming convention for a bulk import prompt if the admin wants to create a
user prompt named “Welcome” that adds the audio within the .wav file under the English
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(United States) (en-us) language.
A. prompt user Welcome/en-us
B. prompt_user_Welcome/en-us
C. prompt user Welcome_en-us
D. prompt_user_Welcome_en-us
Answer: D
2. Which function is used as part of the decision to route to a different location based on the
domain of the sender’s email address?
A. MakeEmailAddress()
B. EmailAddressLocalPart()
C. EmailAddressDomainPart()
D. EmailAddressDomain()
Answer: C
3. Which of the following are valid options under the Data category for Inbound call flows?
(Choose four.)
A. Call Data Action
B. Call Back
C. Set Flow Outcome
D. Collect Input
E. Data Table Lookup
F. Get Participant Data
Answer: ACDE
4. Which of the following selects the interaction path and enhances the caller’s experience
before agent assignment?
A. Prompts
B. Flow
C. DTMF
D. IVR
Answer: A
5. What is the correct term for the setting that determines how long a caller can pause between
entering digits in the IVR?
A. Timeout
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B. Inter-Digit Timeout
C. No Entry Timeout
D. Menu Selection Timeout
Answer: B
6. Publish the flow.
7. Which type of call flow is used to create the call route that routes the incoming call to the
respective ACD queue based on the customer’s response?
A. In-queue Call Flow
B. Inbound Call Flow
C. Outbound Call Flow
D. Secure Call Flow
Answer: B
8. To route an incoming call based on the current time, _____ is the best method.
A. Inbound call flow
B. Scheduling
C. Call route
D. Callable time sets
Answer: C
9. Holiday
A. 2,3,4,1
B. 2,4,1,3
C. 2,3,1,4
D. 2,1,4,3
Answer: C
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