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Strategy Designer Exam Name: Salesforce Certified Strategy Designer Full version: 60 Q&As Full version of Strategy Designer Dumps Share some Strategy Designer exam dumps below. 1. Cloud Kicks (CK) has gone through a comprehensive redesign of its internal sales process to better embed it into the capabilities of Sales Cloud. CK's executive stakeholders are concerned there will be limited adoption by the sales team, as Sales Cloud is too new to them and their processes were mostly based on guided documents within Excel. 1 / 6 https://www.certqueen.com/Strategy-Designer.html Which approach should the strategy designer recommend to aid the sales team in onboarding to Sales Cloud? A. Sync an Excel file with Salesforce Connect. B. Use In-App Guidance and invest in change management. C. Customize Sales Cloud to mimic existing sales process. Answer: B Explanation: The strategy designer should recommend using In-App Guidance and investing in change management to aid the sales team in onboarding to Sales Cloud. In-App Guidance is a feature that allows creating prompts and walkthroughs within Salesforce to guide users through new features or processes. Change management is a process that involves planning, communicating, and supporting users through organizational changes, such as adopting new technologies or workflows. Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy- designer-certification-prep/use-in-app-guidance-and-invest-in-change-management 2. Cloud Kicks (CK) works with various technology platforms built up over decades of acquisitions. Each platform has a different level of design maturity, which creates a very inconsistent user experience. To prioritize what to address first, CK needs to assess the business impact. Which method is typically used to Quantify design debt7 A. User interviews B. Heuristic analysis C. NPS or CSAT Answer: C Explanation: NPS or CSAT are methods that are typically used to quantify design debt. NPS stands for Net Promoter Score, which measures how likely customers are to recommend a product or service to others. CSAT stands for Customer Satisfaction Score, which measures how satisfied customers are with a product or service. Both methods help evaluate the impact of design debt on customer loyalty and satisfaction, and prioritize areas for improvement or redesign. Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy- designer-certification-prep/quantify-design-debt 3. A Sale5force Architect is asked to engage and help facilitate a journey mapping workshop with a strategy designer. The architect is unsure how it will help in the creation of deliverables 2 / 6 they are required to produce. What value should the architect get by engaging in this workshop? A. A journey map allows for the creation of a solution architecture diagram. B. A journey map will allow the developers to start building. C. A journey mapping exercise will provide ail of their technical requirements. Answer: C Explanation: A journey map is a tool that helps the architect engage and facilitate a journey mapping workshop with a strategy designer. A journey map is a visual representation of the customer’s experience with a product or service, from their perspective. It helps identify the customer’s needs, goals, pain points, emotions, and touchpoints across different stages of their journey. It also helps inform the design and development of solutions that meet the customer’s expectations and improve their satisfaction. Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy- designer-certification-prep/conduct-a-journey-mapping-session 4. Cloud Kicks (CK) is creating a high-priority loyalty program as part of a larger engagement strategy for the company. Several top leaders want to remain involved but don't have much time to invest. What should CK's strategy designer do to keep these leaders informed and invested, avoiding project disruption due to a lack of alignment? A. Create three moments that matter, where top leaders will be invited to provide feedback. B. Create a communication plan based on leaders' interest, influence, and level of support for the work. C. Create individual plans for working with top leaders based on their preferred cadence and type of involvement. Answer: B Explanation: The strategy designer should create a communication plan based on leaders’ interest, influence, and level of support for the work, to keep them informed and invested, avoiding project disruption due to a lack of alignment. This helps tailor the communication frequency, format, and content to the needs and preferences of each leader, and ensure they are engaged and aligned throughout the project. Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy- designer-certification-prep/create-a-communication-plan 3 / 6 5. As part of Cloud Kicks' new self-service strategy, researchers want to collect personally identifiable information to share in an aggregate format. Which considerations should a strategy designer share*? A. Applicable privacy acts B. Globally-accepted privacy act C. Cookie consent requirements Answer: A Explanation: The strategy designer should share applicable privacy acts as a consideration when collecting personally identifiable information to share in an aggregate format. Privacy acts are laws or regulations that protect the privacy and security of personal data collected by organizations. They vary by country or region, and may have different requirements or restrictions for data collection, processing, storage, and sharing. Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy- designer-certification-prep/consider-applicable-privacy-acts 6. A strategy designer at Cloud Kicks conducted a series of interviews with business stakeholders and customers to gain insights into existing customer support operations and wrote the design challenge statement. Which option reflects the format of the design challenge statement"? A. As a user, I want to see trending support resources upon the first login to customer support so I can save my time. B. Unify platforms and centralize support operations to save customers time and reduce business costs. C. How might we save our existing customers time by preemptively serving the info they need to deflect the customer support calls. Answer: C Explanation: This option reflects the format of the design challenge statement. A design challenge statement is a statement that frames the problem to be solved in a human-centered and open-ended way. It typically follows the format of “How might we (HMW) + user + need + outcome”. It helps inspire and guide the ideation and solution generation process. Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy- designer-certification-prep/write-a-design-challenge-statement 4 / 6 7. In an effort to increase revenue, the Cloud Kicks design team proposes creating a new ecommerce tool where customers can easily search for products and access a bot that makes personalized recommendations. The team knows the cost to implement this new experience is significant. Which tool should the team use to justify the strategy7 A. Business model canvas B. Criteria scorecard C. Prioritization matrix Answer: C Explanation: The team should use a prioritization matrix to justify the strategy. A prioritization matrix is a tool that helps evaluate and rank ideas or features based on two criteria, such as impact and effort. It helps determine the most valuable and viable solutions, and communicate the benefits and trade-offs of each option. Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/prioritize-ideas-with-a-priority-matrix 8. The design team at Cloud Kicks used qualitative research to uncover an opportunity to create a new line of sustainable footwear. What should the strategy designer do to build a shared understanding and agreement among business leaders to move forward with this new initiative7 A. Select the most senior stakeholder's goal as a path forward. B. Share customer needs and tie them to business goals. C. Complete a competitive analysis collaboratively in a workshop. Answer: B Explanation: The strategy designer should share customer needs and tie them to business goals to build a shared understanding and agreement among business leaders to move forward with the new initiative of creating a new line of sustainable footwear. This helps demonstrate the value and relevance of the initiative, and how it aligns with the business vision and objectives. Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy- designer-certification-prep/share-customer-needs-and-tie-them-to-business-goals 9. The design team at Cloud Kicks is making the case for analogous research as part of the design process for a brand new experience. What should analogous research help them accomplish? 5 / 6 A. Bring fun into an otherwise boring project. B. Explain a complex strategy to varied stakeholders. C. Generate unexpected ideas and increase empathy. Answer: C Explanation: Analogous research is a type of research that involves looking at examples from other domains or industries that have similar challenges or goals as the design project. It helps generate unexpected ideas and increase empathy by exposing the design team to different perspectives and solutions. Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy- designer-certification-prep/conduct-analogous-research More Hot Exams are available. 350-401 ENCOR Exam Dumps 350-801 CLCOR Exam Dumps 200-301 CCNA Exam Dumps Powered by TCPDF (www.tcpdf.org) 6 / 6 https://www.certqueen.com/promotion.asp https://www.certqueen.com/350-401.html https://www.certqueen.com/350-801.html https://www.certqueen.com/200-301.html http://www.tcpdf.org
