C_FSM_2211 SAP Certification Exam Questions and Answers

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C_FSM_2211 SAP Certified Application Associate - SAP Field Service
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SAP Certified Application Associate - SAP Field Service Management
C_FSM_2211 exam free dumps questions are available below for you to
study. 
Full version: C_FSM_2211 Exam Dumps Questions
1.What object is bidirectional when integrating FSM with C4C? Choose the correct answer.
A. Service Contract
B. Service call
C. Equipment Item
D. Activity
Answer: D
2.Which actions are possible with the data loader? Note: There are 2 correct answers to this question.
A. Export
B. Choose Data update option
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C. Enable data validation
D. Generate sample upload file
Answer: B, D
3.What needs to be done for the service call by the dispatcher at the end? Note: There are 2 correct
answers to this question.
A. Set Status to Finished
B. Edit Reserved material
C. Approve EMME
D. Set Status to technically complete
Answer: C, D
4.How Does SAP Field Service Management Crowd Service allow you to cater to next generation
employees? Choose the correct answer.
A. By helping Employees learn more about next generation technologies
B. By giving service technicians the ability to register for upcoming certifications
C. By adopting your workforce to accommodate for workers shifting perspectives
D. By giving service technicians the ability to schedule the additional training
Answer: D
5.You are a field service technician using an iOS device, and you have just completed a repair.
How can you check the travel time to the next repair location address?
A. Click on the navigation icon within the service call.
B. Click on the navigation icon within the home page.
C. Click on the navigation icon within the activity.
D. Click on the navigation icon within the equipment.
Answer: C
6.What should you advise a customer to do when integrating SAP Field Service Management with
SAP CRM? Note: There are 3 correct answers to this question.
A. Check the list of the existing known limitations.
B. Ensure that the SAP Field Service Management system version is supported.
C. Enter value list mappings for product types.
D. Validate the RFC destination and IDoc setup.
E. Maintain code list mappings for service call types.
Answer: B, C, E
7.You want to retrieve data from the system using the query API. In which format will you receive the
response?
A. Text
B. XML
C. HTML
D. JSON
Answer: D
8.What are key functionalities of the SAP Field Service Management solution? Note: There are 2
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correct answers to this question.
A. Mobile-Self Service
B. Ticket Routing rules
C. Service Level Agreement
D. Automated Scheduling
Answer: A, D
9.Which actions can you use in a Business Rule configuration? Note: There are 3 correct answers to
this question.
A. Delete Report
B. Create Requirement
C. Build Query
D. Delete Object
E. Create Object
Answer: B, D, E
10.What are some of the main security characteristics of the SAP Field Service Management mobile
app? Note: There are 2 correct answers to this question.
A. Advanced perimeter security
B. SSL-secured communication
C. Full backup protection of customer data
D. OAuth token for login-free access
Answer: B, C
11.In the overview of Smartform Templates, which fields can be used for both Sorting and Filtering?
Note: There are 2 correct answers to this question.
A. Description
B. State
C. Revision
D. Language
Answer: B, D
12.Which aspect of SAP Field Service Management helps businesses to expand their service area
beyond their own list of qualified technicians?
A. Customer Self-Service
B. Crowd Service
C. Service Contracts
D. Service Maps
Answer: B
13.In Which steps of the end to end service process does SAP Field service management contribute
to the overall customer experience? Note: There are 2 correct answers to this question.
A. Workforce management
B. Parts Logistics
C. Customer Feedback Management
D. Mobile Field service execution
Answer: C, D
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14.You are a service planner in SAP Field Service Management.
How can you find a suitable technician in the planning board?
A. Use a workflow.
B. Use a checklist.
C. Use a filter.
D. Use a business rule.
Answer: C
15.Which customizations are possible with the Screen Configuration feature? Note: There are 3
correct answers to this question.
A. Used to display, hide, sort, and group fields
B. Can be used for field validation expressions
C. Can only be defined for mobile screens
D. Can define color coding
E. Able to display custom translations
Answer: A, B, E
16.What are some functionalities of the SAP Field Service Management solution? Note: There are 2
correct answers to this question.
A. Service level agreement
B. Ticket routing rules
C. Customer self-service
D. Automated scheduling
Answer: C, D
17.As a technician, you have just completed a job. You now need to book a second visit for the
customer.
What option is available in the SAP Field Service Management mobile app for you to do this?
A. Create a follow-up activity from within the service call.
B. Create a follow-up activity from the Expenses page.
C. Create a follow-up activity from the Efforts page.
D. Create a follow-up activity from the Smartform page.
Answer: A
18.Which statements apply to Reserved Material? Note: There are 2 correct answers to this question
A. Is used to book material in advance for a technician
B. Enabling stock integration with ERP for standalone scenarios
C. Organization of parts for a particular activity and reservation of stock
D. Reserve parts for service call reporting
Answer: A, C
19.What are some of the available options to create dashboard reports? Note: There are 2 correct
answers to this question.
A. Use Pre-assembled Reports
B. Import Report Templates
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C. Use Pre-assembled queries
D. Import Queries
Answer: B, C
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