33160X Avaya Workforce Engagement Support Certified Exam Updated Dumps

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33160X
Exam Name: Avaya Workforce Engagement Support
Certified Exam
Full version: 69 Q&As
Full version of 33160X Dumps
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1. On a new computer, you are trying to log into the Enterprise Manager for the Application
Server. Enterprise Manager is accessible from your Old PC. On the new computer, when you
navigate to http://*frameworkserver*wfo, Internet Explorer closes with no error.
What is causing this problem?
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A. You so not have network connectivity to the Application Server.
B. You are using the wrong URL.
C. You have the pop-up blocker turned on.
D. You are using Internet explorer 11.
Answer: D
Explanation:
According to the Avaya Workforce Optimization Select Installation Guide, one of the possible
causes for Internet Explorer closing with no error when trying to log into the Enterprise Manager
for the Application Server is that the browser version is Internet Explorer 11. Internet Explorer
11 is not supported by Avaya Workforce Engagement, and it may cause compatibility issues or
unexpected behaviors. The supported browsers for Avaya Workforce Engagement are Internet
Explorer 10, Google Chrome, Mozilla Firefox, and Microsoft Edge.
References: Avaya Workforce Optimization Select Installation Guide
2. In Avaya Contact Recorder Advanced (ACRA), you want to view information related to your
configuration such as adapters, data sources, recording rules and real time monitors.
Which monitoring tool collects this information?
A. Recorder Status Summary
B. Configuration Checker
C. Integration Service Status
D. Capture Status
Answer: D
Explanation:
According to the Avaya Contact Recorder Administration Guide, the Capture Status tool is a
web-based application that provides information related to the configuration of Avaya Contact
Recorder Advanced (ACRA), such as adapters, data sources, recording rules, and real time
monitors. The Capture Status tool can be used for troubleshooting and monitoring the recording
system. The tool can display the status of each component, such as online, offline, or error. The
tool can also show the details of each component, such as name, type, IP address, port,
version, and configuration. The tool can also provide logs and statistics for each component,
such as number of calls recorded, number of errors encountered, and number of active
channels.
References: Avaya Contact Recorder Administration Guide
3. A technician has installed Screen Capture on an employee Workstation and reads to verify if
Screen Capture is running. The technician checks Task Manager
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Which two processes must be running to ensure that communication with the recorder is
enabled for capturing the screen? (Choose two)
A. Wcapwlistener.exe
B. ScreenRecorder.exe
C. ScreenCapture.exe
D. WCapW32.exe
Answer: B D
Explanation:
According to the Avaya Workforce Engagement Support Installation Guide, Screen Captureis a
feature that allows administrators to capture and record the screen activity of employees’
workstations. Screen Capture requires two processes to be running on the employee
workstation to ensure that communication with the recorder is enabled for capturing the screen:
ScreenRecorder.exe and WCapW32.exe. ScreenRecorder.exe is the process that captures the
screen activity and sends it to the recorder. WCapW32.exe is the process that listens for
commands from the recorder and controls the ScreenRecorder.exe process. The other
processes, such as Wcapwlistener.exe and ScreenCapture.exe, are not related to Screen
Capture.
References: Avaya Workforce Engagement Support Installation Guide, page 57.
4. In the Avaya Workforce Engagement, which twostatementsabout framework license
activation are true? (Choose two)
A. License activation requires Enterprise Manager access to the internet
B. The License Reference number is generated when the customer order is placed
C. The License Registration Key is generated during installation
D. The License Registration Key isgeneratedbefore the Enterprise Suite is installed
Answer: A D
Explanation:
License activation requires Enterprise Manager access to the internet because it needs to
communicate with the Avaya License Server to validate the license authorization code (LAC)
and generate the license registration key (LRK). The LRK is generated before the Enterprise
Suite is installed and it is used to activate the framework license during the installation process.
The license reference number is not generated when the customer order is placed, but it is
provided by Avaya after the order is processed. The license registration key is not generated
during installation, but it is entered by the installer to activate the license.
References:
Selecting entitlements to activate - Avaya
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Avaya Engagement Platform
5. The technician is configuring the voice recording solution
What is the first step to properly setting up the voice recording in an Avaya Contact Recorder
Advanced (ACRA) environment
A. Create a phone Data Source
B. Create Phones and Extensions
C. Set up recording Environtment
D. Create a Member Group
Answer: A
Explanation:
According to the Avaya Contact Recorder Installation Guide, the first step to properly setting up
the voice recording in an ACRA environment is to create a phone Data Source. A phone Data
Source defines the type of phone system that is being recorded, such as Avaya Aura
Communication Manager, Avaya IP Office, or Avaya Communication Server 1000. A phone
Data Source also specifies the connection details and recording parameters for the phone
system.
References: [Avaya Contact Recorder Installation Guide]
6. Which utility is designed to Verify that the framework server has passed the prerequisite
check and is ready to install?
A. SR Validator
B. WFO setup.exe
C. Avaya WTF Preinstall Utility
D. Audit Test
Answer: C
Explanation:
The Avaya WTF Preinstall Utility is a tool that checks the prerequisites for installing the Avaya
Workforce Engagement Framework Server. It verifies that the server meets the minimum
hardware and software requirements, and that the necessary ports and services are available. It
also generates a report that shows the
results of the validation and any issues that need to be resolved before installation.
7. Which Avaya Workforce Engagement component can help customers evaluate an agent and
increase customer satisfaction?
A. Wfm
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B. Coaching
C. Interactions
D. eLearning
Answer: C
Explanation:
Interactions is an Avaya Workforce Engagement component that can help customers evaluate
an agent and increase customer satisfaction. Interactions allows customers to monitor, search,
replay, and evaluate voice and screen recordings of agent interactions with customers.
Customers can use Interactions to assess the quality of service, identify best practices, provide
feedback, and coach agents to improve their performance and customer satisfaction.
References:
Avaya Workforce Engagement Administration Guide, page 233
Avaya Workforce Engagement Interactions User Guide, page 94
8. Which three Avaya Workforce Engagement maintenance tasks should be completed in a
daily or weekly basis? (choose three).
A. Consider loading trends.
B. Check active alarms
C. Confirm Services are running
D. Perform Database backups
E. Check data fragmentation
Answer: B C D
Explanation:
According to the Avaya Workforce Optimization Select Administration Guide, the following are
some of the maintenance tasks that should be completed on a daily or weekly basis:
B. Check active alarms. The administrator should monitor the health status of the servers and
services in the Avaya Workforce Engagement system and check for any active alarms that
indicate critical or major issues. The administrator can use Enterprise Managerto view the
alarms and their details, such as severity, description, time, and resolution steps. The
administrator should resolve the alarms as soon as possible to avoid any impact on the system
performance or functionality.
C. Confirm Services are running. The administrator should verify that all the services and
components that are required for the Avaya Workforce Engagement system are running
properly on each server. The administrator can use Enterprise Manager to view the status of
each service and component, such as online, offline, orerror. The administrator should restart
any service or component that is not running or has an error status.
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D. Perform Database backups. The administrator should perform regular backups of the
databases that
store the configuration and data for the Avaya Workforce Engagement system, such as the
Framework database, the Recorder database, and the Quality Management database. The
administrator can use Enterprise Manager to schedule and manage the database backups, as
well as restore them in case of a disaster recovery scenario.
The statements A and E are incorrect because:
A. Consider loading trends. This is not a maintenance task that should be completed on a daily
or weekly basis, but rather a planning task that should be done before installing or scaling the
Avaya Workforce Engagement system. The administrator should consider the loading trends of
the contact center, such as the number of agents, channels, interactions, evaluations, etc., and
determine the optimal deployment level and server configuration for the system.
E. Check data fragmentation. This is not a maintenance task that should be completed on a
daily or weekly basis, but rather an optimization task that should be done periodically or when
needed. The administrator should check the data fragmentation of the databases that store the
configuration and data for the Avaya Workforce Engagement system, such as the Framework
database, the Recorder database, and the Quality Management database. Data fragmentation
occurs when data is stored in non-contiguous blocks on the disk, which can affect the
performance and efficiency of the database operations. The administrator can use Enterprise
Manager to analyze and defragment the databases to improve their performance.
References: Avaya Workforce Optimization Select Administration Guide
9. Which two statements are true about Disk Manager tasks for Avaya Contact recorder
advanced (ACRA)(choose two)
A. It removes all the data associated with a recording file when necessary.
B. It monitors the call buffer to ensure that there is enough free space to.
C. It deletes the oldest recordings from the drive to make free space for the new recordings
D. It is used to define and configure disk partitions used for storing.
Answer: A C
Explanation:
The Disk Manager is a component of the Avaya Contact Recorder Advanced that manages the
storage of recording files on disk partitions.
It performs two main tasks:
It removes all the data associated with a recording file when necessary, such as when the
retention period expires, when the file is deleted manually, or when the file is corrupted or
inaccessible.
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It monitors the disk space usage and deletes the oldest recordings from the drive to make free
space for the new recordings, according to the configured thresholds and policies.
10. When using the capture status tool for troubleshooting, what kind of information is
collected?
A. Summary of thresholds for CPU usage, memory, recordings, and lag time
B. Details for audio and screen capture, channels, extensions, and workstations
C. Information on adapters, data sources, recording rules, recorders, and real time monitors.
D. Summary of all recorded lines
Answer: C
Explanation:
According to the Avaya Contact Recorder Administration Guide, the capture status tool is a web-
based application that provides information on adapters, data sources, recording rules,
recorders, and real time monitors. The capture status tool can be used for troubleshooting and
monitoring the recording system. The tool can display the status of each component, such as
online, offline, or error. The tool can also show the details of each component, such as name,
type, IP address, port, version, and configuration. The tool can also provide logs and statistics
for each component, such as number of calls recorded, number of errors encountered, and
number of active channels.
References: [Avaya Contact Recorder Administration Guide]
11. A technician needs to verify the license applied in Framework for an Avaya Contact
Recorder Advanced (ACRA)
To enable Trusted License, which feature must be checked under License Management?
A. ACRA
B. Back Office - Item Tracking
C. Enable Named Employees Unit of Measure
D. Avaya
E. AWFO
Answer: C
Explanation:
According to the Avaya Workforce Engagement Support Installation Guide, to enable Trusted
License for Avaya Contact Recorder Advanced (ACRA), the feature Enable Named Employees
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Unit of Measure must be checked under License Management in Framework. This feature
allows the system to use the number of named employees as the unit of measure for licensing,
instead of the number of concurrent users. The other features, such as ACRA, Back Office -
Item Tracking, Avaya, and AWFO, are not related to Trusted License.
References: Avaya Workforce Engagement Support Installation Guide, page 41.
 
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