Solved questions
3. A sales manager at Cloud Kicks wants the sales team to stay informed about the team's progress in Quip. Which approach should a consultant recommend?
A. Use Salesforce Chatter groups and enable access to the sales team.
B. Utilize Salesforce Notes standalone related list in Lightning Experience.
C. Connect a document or spreadsheet to a Slack channel.
D. Use Salesforce Chatter groups and restrict access to the sales team.
a) A
b) B
c) C
d) D
5. Cloud Kicks just deployed SalesCloud globally and wants to make sure that all of its users are using Salesforce. How should the consultant determine if all regions are using Salesforce?
a) Assign all users to a region, build a report using user login history, and filter on region.
b) Create an Opportunity report per region, filtering by User.
c) Ask each regional sales manager to run the standard User Adoption report.
d) Install Salesforce Adoption Dashboards from the AppExchange and use the region chart.
7. A Consultant for Cloud Kicks Sales Cloud has proposed implementing an Account Hierarchy. What impact could the redesign have on the org?
a) A user who owns an Account at the bottom of the hierarchy has access to all parent Accounts.
b) The Account Hierarchy can be visualized from all levels in the structure.
c) The value of all Opportunities in an Account Hierarchy are visible on the parent Account
d) The ownership of an Account determines the visibility of the Account Hierarchy.
8. A Sales Cloud consultant is working on an implementation that has multi-currency, multi-language and region-specific sales processes and workflows. Which two actions are essential for optimizing user adoption? Choose 2 answers
A. Employing realistic training data in the corporate standard currency
B. Communicating the training plan well in advance of training start date
C. Developing only a standardized, global training curriculum for all users
D. Customizing the training curriculum for each specific region
a) A and B
b) A and C
c) B and D
d) C and D
What should a consultant recommend to meet the NTO sales team's requirement of easily seeing customer purchasing activity on account, contact, and contract detail pages?
A. Create a global publisher action to view all customer purchasing activity
B. Enable the orders object in Salesforce to track customer purchases
C. Enable Salesforce console for sales to see customer purchasing activity
D. Create a custom object related to the account, contact and contact objects.
1. Answer: A,D
2. Answer: A,C
3. Answer: C
4. Answer: C,D
5. Answer: D
6. Answer: C
7. Answer: B
8. Answer: B,D
9. Answer: A,C
10. Answer: B
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Certified Sales Cloud Consultant https://www.certspots.com/exam/certified-sales- cloud-consultant/ Practice Test Questions 1. A consultant has conducted Discovery sessions with Cloud Kicks stakeholders and is ready to start gathering user cases for Sales Processes. Which two groups should provide content for the use cases? Choose 2 answers A. Sales reps B. Executives C. Finance team D. Sales operations Practice Test Questions 2. A consultant has conducted Discovery sessions with Cloud Kicks stakeholders and is ready to start gathering use cases for Sales Processes. Which two groups should provide content for the use cases? Choose 2 answers A. Sales reps B. Finance team C. Sales operations D. Executives Practice Test Questions 3. A sales manager at Cloud Kicks wants the sales team to stay informed about the team's progress in Quip. Which approach should a consultant recommend? A. Use Salesforce Chatter groups and enable access to the sales team. B. Utilize Salesforce Notes standalone related list in Lightning Experience. C. Connect a document or spreadsheet to a Slack channel. D. Use Salesforce Chatter groups and restrict access to the sales team. Practice Test Questions 4. Cloud Kicks (CK) has implemented different sales stages across its varied product lines. CK wants to deploy Collaborative Forecasting to all sales users. Which two statements should a consultant consider when enabling forecasting? Choose 2 answers A. Opportunity Splits must be enabled at the same time. B. Multiple Forecast Types must be created and activated. C. A Single Category or Cumulative Forecast Rollup should be defined. D. The Forecast tab should bevisible to easily view the forecasts. Practice Test Questions 5. Cloud Kicks just deployed SalesCloud globally and wants to make sure that all of its users are using Salesforce. How should the consultant determine if all regions are using Salesforce? A. Assign all users to a region, build a report using user login history, and filter on region. B. Create an Opportunity report per region, filtering by User. C. Ask each regional sales manager to run the standard User Adoption report. D. Install Salesforce Adoption Dashboards from the AppExchange and use the region chart. Practice Test Questions 6. A consultant has completed the Build and Validate phases of a Sales Cloud implementation at Cloud Kicks. Which step should the consultant complete next? A. Upgrade to the latest Salesforce Release. B. Sign off on the statement of work. C. Deliver training. D. Complete a post-mortem. Practice Test Questions 7. A Consultant for Cloud Kicks Sales Cloud has proposed implementing an Account Hierarchy. What impact could the redesign have on the org? A. A user who owns an Account at the bottom of the hierarchy has access to all parent Accounts. B. The Account Hierarchy can be visualized from all levels in the structure. C. The value of all Opportunities in an Account Hierarchy are visible on the parent Account D. The ownership of an Account determines the visibility of the Account Hierarchy. Practice Test Questions 8. A Sales Cloud consultant is working on an implementation that has multi- currency, multi-language and region-specific sales processes and workflows. Which two actions are essential for optimizing user adoption? Choose 2 answers A. Employing realistic training data in the corporate standard currency B. Communicating the training plan well in advance of training start date C. Developing only a standardized, global training curriculum for all users D. Customizing the training curriculum for each specific region Practice Test Questions 9. A consultant is preparing for a Sales Cloud deployment at Universal Containers. Which two bestpractices should the consultant follow to make user training effective? Choose 2 answers A. Choose one training modality to simplify the user experience. B. Conduct hands-on training for users in production. C. Provide user training based on relevant business scenarios. D. Include a user training milestone in the implementation plan. Practice Test Questions 10. Northern Trail Outfitters (NTO) is planningto implement salesforce sales cloud to support its professional services division. The NTO sales team wants to easily see customer purchasing activity on account, contact, and contract detail pages. What should a consultant recommend to meet this requirement? A. Create a global publisher action to view all customer purchasing activity B. Enable the orders object in salesforce to track customer purchases C. Enable salesforce console for sales to see customer purchasing activity D. Create a custom objectrelated to the account, contact and contact objects. 1. Answer: A,D 2. Answer: A,C 3. Answer: C 4. Answer: C,D 5. Answer: D 6. Answer: C 7. Answer: B 8. Answer: B,D 9. Answer: A,C 10. Answer: B Exam Answers
