ITIL 4 Foundation ITILFND_V4 Dumps Questions 2023

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ITILFND_V4 
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ITIL 4 Foundation ITILFND_V4 Dumps
1. Which is recommended as part of the 'progress iteratively with 
feedback' guiding principle?
A. Prohibit changes to plans after they have been finalized
B. Organize work into small manageable units
C. Reduce the number of steps that produce tangible results
D. Analyse the whole situation in detail before taking any action
Answer: B 
ITIL 4 Foundation ITILFND_V4 Dumps
2. What is included in the purpose of the 'continual improvement' practice?
A. Ensuring that delivery of services is properly assessed, monitored, and 
improved against targets
B. Identifying and continually improving relationships with and between 
stakeholders
C. Creating collaborative relationships with key suppliers to realize new value
D. Aligning the organization's practices and services with changing business 
needs
Answer: D 
ITIL 4 Foundation ITILFND_V4 Dumps
3. How does the 'incident management' practice set user expectations?
A. By using collaboration tools to communicate effectively
B. By agreeing, and communicating target resolution time
C. By assigning resources to ensure that all incidents are resolved as quickly as 
possible
D. By automated matching of incidents to known errors
Answer: C
ITIL 4 Foundation ITILFND_V4 Dumps
4. Which statement about the inputs and outputs of the value chain activities is 
CORRECT?
A. Inputs and outputs are fixed for each value chain activity
B. Each value chain activity receives inputs and provides outputs
C. Some value chain activities only have inputs, whereas others only have 
outputs
D. The organization's governance will determine the inputs and outputs of each 
value chain activity
Answer: B 
ITIL 4 Foundation ITILFND_V4 Dumps
5. What is included in the purpose of the IT asset management' practice?
A. Making new and changed assets available for use
B. Supporting decision-making about purchase, re-use, retirement, and 
disposal of assets
C. Providing information on how assets are configured and the 
relationships between them
D. Moving assets to live or other environments for testing or staging
Answer: B 
ITIL 4 Foundation ITILFND_V4 Dumps
6. Which component is focused on the activities need ed by an 
organization to help it co-create value?
A. Practices
B. Continual improvement
C. Service value chain
D. Guiding principles
Answer: C 
ITIL 4 Foundation ITILFND_V4 Dumps
7. Which practice performs reviews to ensure that services continue to 
meet the needs of the customers?
A. Monitoring and event management
B. Service level management
C. Change enablement
D. Service desk
Answer: B 
ITIL 4 Foundation ITILFND_V4 Dumps
8. Which ITIL concept help san organization to make good decisions?
A. Practices
B. Guiding principles
C. Service value chain
D. Four dimensions of service management
Answer: B 
ITIL 4 Foundation ITILFND_V4 Dumps
9. .What is the customer of a service responsible for?
A. Provisioning the service
B. Defining the requirements for the service
C. Using the service
D. Authorizing the budget for the service
Answer: B
ITIL 4 Foundation ITILFND_V4 Dumps
10. Which practice performs reviews to ensure that services continue to 
meet the needs of the customers?
A. Monitoring and event management
B. Service level management
C. Change enablement
D. Service desk
Answer: B