ISO-IEC 20000 Foundation Exam Dumps

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<p>ISO-IEC 20000</p><p>Foundation</p><p>Exam Name: ISO/IEC 20000 Foundation Exam</p><p>Full version: 53 Q&As</p><p>Full version of ISO-IEC 20000 Foundation</p><p>Dumps</p><p>Share some ISO-IEC 20000 Foundation exam</p><p>dumps below.</p><p>1 / 4</p><p>https://www.certqueen.com/ISO-IEC-20000-Foundation.html</p><p>https://www.certqueen.com/ISO-IEC-20000-Foundation.html</p><p>1. Which would NOT be included in a service management plan?</p><p>A. Service desk contact details and hours of service</p><p>B. Technology used to support the service management system</p><p>C. Resources required to operate the service management system</p><p>D. List of services</p><p>Answer: A</p><p>2. "How do the information security requirements of ISO/IEC 20000-1 and ISO/IEC 27001 relate</p><p>to each other?"</p><p>A. The requirements of ISO/IEC 20000-1 are the same as the requirements of ISO/IEC 27001</p><p>B. The requirements of ISO/IEC 20000-1 are lighter than the requirements of ISO/IEC 27001</p><p>C. They don't relate</p><p>D. The requirements of ISO/IEC 20000-1 are more elaborate than the requirements of ISO/IEC</p><p>27001</p><p>Answer: B</p><p>3. What do the principles Adapt and Adopt mean?</p><p>A. Adapt means changing tne ISSO/IEC 20000-1 standard to meet the organization's</p><p>needs.Adopt means implementing the ISSO/IEC 20000-1 standard in this changed way</p><p>B. Adapt means tailoring the ISSO/IEC 20000-1 standard to the needs of the organization.</p><p>Adopt means using any service management guidance</p><p>C. Adapt means taking ITIL guidance Adopt means using that guidance to conform to the</p><p>requirements from the ISO/IEC 20000 standard</p><p>D. Adapt means using and tailoring any service management guidance. Adopt means using that</p><p>to create the Service Management practices</p><p>Answer: D</p><p>4. Where an external supplier is using a sub-contracted supplier, who is responsible for</p><p>ensuring that the sub-contracted supplier meets their contractual obligations?</p><p>A. The external supplier</p><p>B. The service provider's business relationship manager</p><p>C. The service provider's contract manager</p><p>D. The sub-contracted supplier</p><p>Answer: A</p><p>5. What is an example of a requirement for the service management objectives?</p><p>2 / 4</p><p>A. They should be shared with the customers</p><p>B. They should be left unchanged, even if services change</p><p>C. They should be consistent with the service management policy</p><p>D. They should be easy to realize</p><p>Answer: C</p><p>6. What is an audit observation?</p><p>A. A conformity to the standard where there is an opportunity for improvement</p><p>B. A recommendation that has to be actioned</p><p>C. A finding against an area which is NOT in the scope of the standard</p><p>D. A non-fulfilment of a requirement</p><p>Answer: A</p><p>7. What is the intent of the service availability management process?</p><p>A. To ensure that agreed levels of service commitments to customers can be met in all</p><p>circumstances</p><p>B. To ensure agreed effective communication towards customers</p><p>C. To ensure that agreed service availability commitments to providers can be met in all</p><p>circumstances</p><p>D. To ensure that agreed service availability commitments to customers can be met within</p><p>agreed targets</p><p>Answer: D</p><p>8. How should a problem requiring a change to a configuration item be resolved?</p><p>A. Escalate the problem to service level management</p><p>B. Update the configuration management database</p><p>C. Use a service request</p><p>D. Raise a request for change</p><p>Answer: D</p><p>3 / 4</p><p>More Hot Exams are available.</p><p>350-401 ENCOR Exam Dumps</p><p>350-801 CLCOR Exam Dumps</p><p>200-301 CCNA Exam Dumps</p><p>Powered by TCPDF (www.tcpdf.org)</p><p>4 / 4</p><p>https://www.certqueen.com/promotion.asp</p><p>https://www.certqueen.com/350-401.html</p><p>https://www.certqueen.com/350-801.html</p><p>https://www.certqueen.com/200-301.html</p><p>http://www.tcpdf.org</p>