Assuming that the services provided by gas stations are intangible, which of the following statements is true? I - The services are based on the r...
Assuming that the services provided by gas stations are intangible, which of the following statements is true?
I - The services are based on the reputation of the service provider company.
II - The services are created and consumed at the same time.
III - The simultaneity between production and consumption does not apply to the case, as the products purchased at the gas station will only be consumed after the end of the service provision.
IV - Heterogeneity does not apply to the case, as every time consumers come to the station to receive a service, whether it is refueling, oil change, general washing, etc., they will receive exactly the same service.
IV, apenas.
I, apenas.
I e III, apenas.
I, II, III e IV.
II e IV, apenas.
I - The services are based on the reputation of the service provider company.
II - The services are created and consumed at the same time.
III - The simultaneity between production and consumption does not apply to the case, as the products purchased at the gas station will only be consumed after the end of the service provision.
IV - Heterogeneity does not apply to the case, as every time consumers come to the station to receive a service, whether it is refueling, oil change, general washing, etc., they will receive exactly the same service.
IV, apenas.
I, apenas.
I e III, apenas.
I, II, III e IV.
II e IV, apenas.
💡 1 Resposta
Ed 
A alternativa correta é a letra I e III, apenas. I - Os serviços são baseados na reputação da empresa prestadora de serviços. III - A simultaneidade entre produção e consumo não se aplica ao caso, pois os produtos comprados no posto de gasolina só serão consumidos após o término da prestação de serviços.
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