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<p>CAPACITY PLANNING</p><p>TRAINING</p><p>MODULE</p><p>CAPACITY PLANNING</p><p>Call center staffing is one of the most critical functions of planning and managing a call center. Since the majority of costs associated with a call center are attributable to personnel, it is imperative to get the just right number of staff in place. Overstaffing results in spending needless money, while understaffing results in poor service, over worked staff and the risk of lost revenues.</p><p>Staffing a call center properly is not an easy task. It requires a systematic approach with attention devoted to each of the major steps.</p><p>Observing the varied outputs and the horizon, planning for staffing is commonly referred by the following terms:</p><p>· Capacity Planning – As planning for staff allows us to assess the capacity against the forecasted volume it is also called Capacity Planning</p><p>· Long Term Planning – As the staffing planning is normally done for coming 4-6 months it is also called Long Term Planning</p><p>· Hiring Planning – Determination of the hiring required being one of the outputs, planning for staffing is also called Hiring Planning.</p><p>· Resource Planning – As Capacity Planning ensures the optimum utilization of Staffing & Seat which are the most important resource of a Call Center that’s why it is also called Resource Planning.</p><p>Accordingly, the excel template used to draw out the plan is referred to as Capacity Planner or Staffing Planner or Long Term Planner or Hiring Planner.</p><p>Several parameters\variables from multiple sources have to be taken into consideration for Capacity Planning. Work in Capacity Planning Service line can be understood by going through following major sections:</p><p>· Gatekeeper Process</p><p>· Headcount Tracking</p><p>· Attrition</p><p>· Requirement Calculation</p><p>· Headcount projection</p><p>· Outbound</p><p>· Overtime Calculation</p><p>· Seat Requirement</p><p>· Introduction to Capacity Planner Template</p><p>· Hiring</p><p>GATEKEEPER PROCESS</p><p>This process is a monthly procedure where in CWFM department at WBPO evaluate and collates the Hiring numbers for all the accounts of WBPO and shares it further with CSF Team or Central Sourcing Function. By 25th of every month CWFM team gets all the requisite data such as (Forecasted Volume, validated Headcount, and all the other Validated Assumptions like AHT, Shrinkage, and Attrition) from operations & Client.</p><p>Based on the all the shared assumption’s CWFM Capacity Planning team or SLC team evaluates the future Requirement and map it against the projected Headcount. Subsequently SLC team also analyzes the Over & Understaffing at an account and at BU level.</p><p>Post closure of the above activity, by the 5th of every month SLC team proposes the Hiring numbers for the approaching three months. Afterwards CWFM’s CRM team take forward the proposed Hiring numbers to Operations or Process Owners and discuss and finalize the Hiring requirement.</p><p>Once Hiring is finalized CWFM Gatekeeper SPOC’s collates the Hiring numbers for all the process at WBPO level and by 10th of every month publish these numbers to Position Management or PM Team as well as to CSF Team. Thereafter PM team creates Indent in SAP (SICRO MIS) and meanwhile CSF teams reviews the final Hiring numbers and if they find numbers are sufficed (Not above the potential hiring target they can fulfill in a month) then in next 48 hrs from 10th they share the next month Hiring numbers with TA or Talent Acquisition team.</p><p>Now in case, after 10th if there is any revision in the final Hiring numbers that goes to CSF team on a best effort basis and would roll up to the next month Hiring if not filled in the requested month.</p><p>So far we have covered the entire process of Gatekeeper Resource Planner now let’s goes through the Hiring Process that gets followed post the Hiring numbers are finalized.</p><p>Based upon the inputs received from CSF team TA team initiates the Hiring process where in HR or recruitment team interview and select the candidates with a specific date of joining.</p><p>Resources Joins the organization and are on board on every Monday & Thursday and by the end of every week TA team updates the Hiring fulfillment tracker (Demand to fulfillment tracker) and share it with CSF & CWFM team also by the end of every month CSF team compiles the complete hiring handovers for the month and in case of shortfall, the differential number gets carried forward to the next month Hiring requirement.</p><p>HEADCOUNT TRACKING</p><p>Headcount Tracking is one of the critical parameter to do effective resource planning, as in order to evaluate the Hiring ask for a process, it’s imperative to have information of headcount available with sourcing, training & operations. Headcount Tracking refers to end to end tracking of daily and weekly records of an employee’s function during all the phases of work life cycle of an employee such as Training, On Job Training, and Full Production.</p><p>Employee life cycle at WBPO</p><p>Every employee undergoes a series of events as they climb up the career ladder. These series of events is called as life cycle of an employee. The orientation stage of an employee at Wipro BPO starts with CSF (Central Sourcing Function) it covers the searching, screening, interviewing, to hiring the employee. After hiring, the new employees learn to fit in. Now depending on the nature of the business training gets conducted as the training phase brings out the performance characteristics of a new employee. Learning phase or Training Phase at Wipro BPO is designed in 3 segments Pre Process, Process Training and On Job Training.</p><p>Pre Process Training at WBPO is head by Talent Transformation. It is a highly intensive and interactive 5 to 15 days Voice and Accent coaching program. This program is conducted by experts through meticulous coaching. While undergoing these training program trainees get help to neutralize the mother tongue influence, gets insight of the multi notational cultures and also learn the way people interact in the west as well as in the right code of conduct.</p><p>Process Training is a procedure of bringing a person to an agreed standard of skill by practice and instruction’s. Process Training at WBPO gets conducted by Operations. During this phase of employee life cycle process trainer’s work towards making an employee familiarize with standard operating procedures and operating applications of the process through lectures, case studies, role play etc. After going through process training all employees undergoes a post training certification which is basically done to assess their so far. After completion of process training and certification all the employee moves to the next phase of the employee life cycle which is OJT (On Job Training).</p><p>On Job Training or OJT refers to Employee training at the place of work while he/she is doing the actual job. An identical 3 to 4 weeks OJT phase happen at WBPO however most of time a professional trainer or an experienced employee serve as the course instructor and employs the principle of learning, participation, and feedback are often supported by classroom trainers.</p><p>Headcount Tracking Structure at WBPO</p><p>Present Headcount Tracking Structure at WBPO</p><p>CWFM or Central Workforce Management at WBPO has primary responsibility of validating the Hiring ask for all the operational Voice and Non Voice Process in WBPO. Post Validating the Hiring Ask CWFM sends the request to PM Team or Position Management Team who creates position and an Indent in SAP against the CWFM validated Hiring number. Then after CSF or Central Staffing function team tailors the manpower requirement and fulfills it through New Hire, Bench and by Redeploying Employees from one process to other.</p><p>The entire group of new hired employees gets handed over to TA Team or Talent Acquisition and during this phase individually employee ID and SAP ID gets generated. Post this TA team handovers all the newly joined individuals to TT Cost Centre (Location Specific).</p><p>Once the employees are through from Pre Process Training their handover is done to Operations training team or (Account Specific</p><p>MDEL		4/10/10		RTF		Yes		Yes</p><p>577929		577929		A		PRASHANT CHANDRA MUDGAL		M		3/28/83		1/31/10		MDEL		1A		S5226		AOL UK BBN		Production Agent (L1)[Production Agent		Production Agent		Y		7/30/10		N				401072		SATYAM BARSAINYA		MDEL		4/6/10		RTF		Yes		Yes</p><p>578018		578018		A		ASGAR ALI		M		2/10/85		1/31/10		MDEL		1A		S5226		AOL UK BBN		Production Agent (L1)[Production Agent		Production Agent		Y		7/30/10		N				401072		SATYAM BARSAINYA		MDEL		4/6/10		RTF		Yes		Yes</p><p>590389		590389		A		DILIP KUMAR		M		7/12/85		12/21/10		MDEL		1A		S5226		AOL UK BBN		Production Agent (L1)[Production Agent		Production Agent		Y		6/21/11		N				401072		SATYAM BARSAINYA		MDEL		4/14/11		RTF		Yes		Yes</p><p>590394		590394		A		ANAND KRISHNA		M		10/15/87		12/21/10		MDEL		1A		S5226		AOL UK BBN		Production Agent (L1)[Production Agent		Production Agent		Y		6/21/11		N				401072		SATYAM BARSAINYA		MDEL		4/18/11		RTF		Yes		Yes</p><p>590581		590581		A		PANKAJ KUMAR		M		5/28/84		12/24/10		MDEL		1A		S5226		AOL UK BBN		Production Agent (L1)[Production Agent		Production Agent		Y		6/24/11		N				401072		SATYAM BARSAINYA		MDEL		4/18/11		RTF		Yes		Yes</p><p>592008		592008		A		Mehdi Zama Zahir		M		1/26/91		1/25/11		MDEL		1A		S5226		AOL UK BBN		Production Agent (L1)[Production Agent		Production Agent		Y		7/25/11		N				401072		SATYAM BARSAINYA		MDEL		4/18/11		RTF		Yes		Yes</p><p>592524		592524		A		Rajiv Rajak		M		1/6/87		2/8/11		MDEL		1A		S5226		AOL UK BBN		Production Agent (L1)[Production Agent		Production Agent		Y		8/8/11		N				401072		SATYAM BARSAINYA		MDEL		4/22/11		RTF		Yes		Yes</p><p>590607		590607		A		GIRISH RANA		M		10/15/86		12/24/10		MDEL		1A		S5226		AOL UK BBN		Production Agent (L1)[Production Agent		Production Agent		Y		6/24/11		N				401072		SATYAM BARSAINYA		MDEL		4/18/11		RTF		Yes		Yes</p><p>590763		590763		A		AKANKSHA GUPTA		F		3/4/89		12/28/10		MDEL		1A		S5226		AOL UK BBN		Production Agent (L1)[Production Agent		Production Agent		Y		6/28/11		N				401072		SATYAM BARSAINYA		MDEL		4/18/11		RTF		Yes		Yes</p><p>591243		591243		A		KARAN GILOTRA		M		11/17/89		1/7/11		MDEL		1A		S5226		AOL UK BBN		Production Agent (L1)[Production Agent		Production Agent		Y		7/7/11		N				401072		SATYAM BARSAINYA		MDEL		4/12/11		RTF		Yes		Yes</p><p>591380		591380		A		Punit Kumar		M		6/27/87		1/11/11		MDEL		1A		S5226		AOL UK BBN		Production Agent (L1)[Production Agent		Production Agent		Y		7/11/11		Y				401072		SATYAM BARSAINYA		MDEL		4/18/11		RTF		Yes		Yes</p><p>591828		591828		A		Manish Maurya		M		3/7/87		1/21/11		MDEL		1A		S5226		AOL UK BBN		Production Agent (L1)[Production Agent		Production Agent		Y		7/21/11		N				401072		SATYAM BARSAINYA		MDEL		4/18/11		RTF		Yes		Yes</p><p>591852		591852		A		Biprojeet Nath		M		12/19/85		1/21/11		MDEL		1A		S5226		AOL UK BBN		Production Agent (L1)[Production Agent		Production Agent		Y		7/21/11		N				401072		SATYAM BARSAINYA		MDEL		4/13/11		RTF		Yes		Yes</p><p>593980		593980		A		Utkarsh Tyagi		M		1/10/88		3/11/11		MDEL		1A		S6131		Delhi-HP-Tech		Production - Agent[Production Agent		Production Agent		N				Y				402669		AVIJIT BOSE		NJSL		5/31/11		Trainee		Yes		Yes</p><p>596102		596102		A		Shiraz Khan		M		3/12/79		4/29/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y		Training Dropout		402669		AVIJIT BOSE		NJSL		5/31/11				Yes		Yes</p><p>596169		596169		A		Shubham Suneja		M		10/3/90		4/29/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y		Training Dropout		402669		AVIJIT BOSE		NJSL		5/31/11				Yes		Yes</p><p>596387		596387		A		SHWETA SHUKLA		F		8/31/91		5/3/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				402669		AVIJIT BOSE		NJSL		5/31/11		OJT		Yes		Yes</p><p>598505		598505		A		SHRISH DUBEY		M		2/7/88		6/7/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				402669		AVIJIT BOSE		NJSL		7/26/11		Trainee		Yes		Yes</p><p>599281		599281		A		Ruhi Kumaria		F		5/26/87		6/21/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				402669		AVIJIT BOSE		NJSL		7/26/11		Trainee		Yes		Yes</p><p>599718		599718		A		AMJAD SIDDIQUI		M		11/5/86		6/28/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				402669		AVIJIT BOSE		NJSL		7/26/11		Trainee		Yes		Yes</p><p>599719		599719		A		AMIT JOHN		M		1/13/87		6/28/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				402669		AVIJIT BOSE		NJSL		7/26/11		Trainee		Yes		Yes</p><p>599720		599720		A		ANKIT JAIN		M		1/14/90		6/28/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				402669		AVIJIT BOSE		NJSL		7/25/11		Trainee		Yes		Yes</p><p>599722		599722		A		SAMRIDH MATHUR		M		10/15/89		6/28/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				402669		AVIJIT BOSE		NJSL		7/26/11		Trainee		Yes		Yes</p><p>599723		599723		A		Deepak Thakur		M		8/17/89		6/28/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				402669		AVIJIT BOSE		NJSL		7/25/11		Trainee		Yes		Yes</p><p>599724		599724		A		TANYA GERA		F		2/21/91		6/28/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				402669		AVIJIT BOSE		NJSL		7/25/11		Trainee		Yes		Yes</p><p>599700		599700		A		Satish Gune Ghatwal		M		7/24/86		6/28/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				402669		AVIJIT BOSE		NJSL		7/26/11		Trainee		Yes		Yes</p><p>599701		599701		A		RAHUL SINGH		M		4/6/86		6/28/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				402669		AVIJIT BOSE		NJSL		7/26/11		Trainee		Yes		Yes</p><p>599703		599703		A		PRERNA PARASHAR		F		11/4/89		6/28/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				402669		AVIJIT BOSE		NJSL		7/26/11		Trainee		Yes		Yes</p><p>599704		599704		A		GAUTAM MAINI		M		2/2/90		6/28/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				402669		AVIJIT BOSE		NJSL		7/26/11		Trainee		Yes		Yes</p><p>599706		599706		A		AMIT SARASWAT		M		2/10/89		6/28/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				402669		AVIJIT BOSE		NJSL		7/26/11		Trainee		Yes		Yes</p><p>599715		599715		A		NIKIT GULYANI		M		1/6/89		6/28/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				402669		AVIJIT BOSE		NJSL		7/26/11		Trainee		Yes		Yes</p><p>599510		599510		A		Rajender Pandey		M		1/10/91		6/24/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				402669		AVIJIT BOSE		NJSL		7/26/11		Trainee		Yes		Yes</p><p>599515		599515		A		Sachin Sahni		M		2/28/91		6/24/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				402669		AVIJIT BOSE		NJSL		7/26/11		Trainee		Yes		Yes</p><p>599533		599533		A		Prabind Prabhakaran		M		6/5/91		6/24/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				402669		AVIJIT BOSE		NJSL		7/26/11		Trainee		Yes		Yes</p><p>599697		599697		A		Ali Aamir		M		6/10/89		6/28/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				402669		AVIJIT BOSE		NJSL		7/26/11		Trainee		Yes		Yes</p><p>599698		599698		A		DHAWAL PRAKASH		M		7/2/90		6/28/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				402669		AVIJIT BOSE		NJSL		7/26/11		Trainee		Yes		Yes</p><p>599699		599699		A		SAREETA AA		F		12/5/89		6/28/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				402669		AVIJIT BOSE		NJSL		7/26/11		Trainee		Yes		Yes</p><p>599470		599470		A		NEHA SINGH		F		2/21/91		6/24/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				402669		AVIJIT BOSE		NJSL		7/26/11		Trainee		Yes</p><p>Yes</p><p>599472		599472		A		Vinamra Tiwari		M		7/25/88		6/24/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				402669		AVIJIT BOSE		NJSL		7/26/11		Trainee		Yes		Yes</p><p>599474		599474		A		Vivek Ahlawat		M		3/16/90		6/24/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				402669		AVIJIT BOSE		NJSL		7/26/11		Trainee		Yes		Yes</p><p>599489		599489		A		Onica Sapra		F		7/9/91		6/24/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				402669		AVIJIT BOSE		NJSL		7/26/11		Trainee		Yes		Yes</p><p>599500		599500		A		Joginder Prem Kumar		M		3/5/89		6/24/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				402669		AVIJIT BOSE		NJSL		7/26/11		Trainee		Yes		Yes</p><p>599504		599504		A		Varun Negi		M		6/6/88		6/24/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				402669		AVIJIT BOSE		NJSL		7/26/11		Trainee		Yes		Yes</p><p>554558		554558		A		Pankaj Nath		M		7/10/83		9/15/08		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent[Production Agent		Production Agent		Y		3/15/09		N				403144		ABHISHEK TYAGI		NJSL		10/28/10		RTF		Yes		Yes</p><p>589683		589683		A		MEHTAB THAKUR		M		10/30/86		12/7/10		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent.[Production Agent		Production Agent		Y		6/7/11		N				403144		ABHISHEK TYAGI		NJSL		1/12/11		RTF		Yes		Yes</p><p>413356		413356		A		RIMA KUMARI		F		6/17/77		1/28/08		MDEL		2A		S6083		Delhi-F&A-Pep Boys		Ist level supervisor[Supervisor Level 1		Supervisor - Level 1		Y		7/28/08		N				403258		NARESH CHANDER KAPOOR		MDEL		2/16/08				Yes		Yes</p><p>492976		492976		A		NISHTHA SINGHAL		F		11/21/74		1/22/07		MDEL		1B		S6083		Delhi-F&A-Pep Boys		Ist level supervisor[Supervisor Level 1		Supervisor - Level 1		N		7/22/07		N				403258		NARESH CHANDER KAPOOR		MDEL		6/30/08				Yes		Yes</p><p>597053		597053		A		VIKAS SHARMA		M		6/18/79		5/16/11		MDEL		2A		S6083		Delhi-F&A-Pep Boys		2 level supervisor[Supervisor Level 2		Supervisor - Level 2		N				N				403258		NARESH CHANDER KAPOOR		MDEL		5/17/11				Yes		Yes</p><p>581144		581144		A		BRIJESH KUMAR SHARMA		M		9/21/85		4/9/10		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent[Production Agent		Production Agent		Y		10/9/10		Y				403346		FARRUKH IMAMUDDIN		NGND		9/9/10		RTF		Yes		Yes</p><p>582929		582929		A		JYOTI KHARE		F		1/11/89		5/18/10		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent[Production Agent		Production Agent		Y		11/18/10		Y				403346		FARRUKH IMAMUDDIN		NGND		7/12/10				Yes		Yes</p><p>585685		585685		A		JASMEET KAUR		F		6/8/88		9/3/10		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent[Production Agent		Production Agent		Y		3/3/11		Y				403346		FARRUKH IMAMUDDIN		NGND		10/26/10		RTF		Yes		Yes</p><p>588050		588050		A		KELVIN WATSON THOMAS		M		5/3/92		11/3/10		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent.[Production Agent		Production Agent		Y		7/3/11		Y				403346		FARRUKH IMAMUDDIN		NGND		1/19/11		RTF		Yes		Yes</p><p>588492		588492		A		HONEY PURI		M		1/8/87		11/16/10		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent.[Production Agent		Production Agent		Y		5/16/11		Y				403346		FARRUKH IMAMUDDIN		NGND		1/19/11		RTF		Yes		Yes</p><p>589871		589871		A		SANJEEV SINGH DADHWAL		M		8/16/71		12/10/10		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent.[Production Agent		Production Agent		Y		6/10/11		N				403346		FARRUKH IMAMUDDIN		NGND		1/12/11		RTF		Yes		Yes</p><p>587727		587727		A		GAURAV PANWAR		M		8/6/92		10/29/10		MDEL		1A		S6188		GN-Cenlar-FM		Production Agen[Production Agent		Production Agent		Y		4/29/11		N				403690		AVISHEK MITRA		NGND		2/2/11		OJT		Yes		Yes</p><p>588063		588063		A		MADHUSHREE SHARMA		F		12/25/91		11/3/10		MDEL		1A		S6188		GN-Cenlar-FM		Production Agent[Production Agent		Production Agent		Y		5/3/11		N				403690		AVISHEK MITRA		NGND		11/8/10		OJT		No		No</p><p>588438		588438		A		THOKCHOM ASHWINI KUMAR		M		1/5/87		11/16/10		MDEL		1A		S6188		GN-Cenlar-FM		Production Agent[Production Agent		Production Agent		Y		5/16/11		N				403690		AVISHEK MITRA		NGND		11/18/10		OJT		No		No</p><p>588753		588753		A		NEHA SHARMA		F		7/11/91		11/23/10		MDEL		1A		S6188		GN-Cenlar-FM		Production Agent[Production Agent		Production Agent		Y		5/23/11		N				403690		AVISHEK MITRA		NGND		11/25/10		OJT		Yes		Yes</p><p>588795		588795		A		MOHAMMAD NOOR QURAISHI		M		2/3/83		11/23/10		MDEL		1A		S6188		GN-Cenlar-FM		Production Agen[Production Agent		Production Agent		Y		5/23/11		Y				403690		AVISHEK MITRA		NGND		2/2/11		OJT		Yes		Yes</p><p>592232		592232		A		MDNAYEEM AKHTAR		M		2/15/84		1/31/11		MDEL		1A		S6188		GN-Cenlar-FM		Production Agent.[Production Agent		Production Agent		Y		7/31/11		N				403690		AVISHEK MITRA		NGND		2/2/11		OJT		Yes		Yes</p><p>589479		589479		A		ANAND JAIN		M		5/5/86		12/3/10		MDEL		1A		S6193		GNDC-Bloom-berg		Production - Agent[Production Agent		Production Agent		Y		6/3/11		N				403919		SACHIN TYAGI		NGND		7/28/11				Yes		Yes</p><p>402071		402071		A		SURAJ SHARMA		M		6/6/80		6/21/07		MDEL		1A		S6083		Delhi-F&A-Pep Boys		Production Agent[Production Agent		Production Agent		Y		12/21/07		N				404115		RAHUL KANOJIA		MDEL		7/22/08		RTF		Yes		Yes</p><p>551650		551650		A		PARTHA CHAKRAVARTY		M		12/17/84		7/17/08		MDEL		1A		S6083		Delhi-F&A-Pep Boys		Production Agent[Production Agent		Production Agent		Y		1/17/09		N				404115		RAHUL KANOJIA		MDEL		11/7/10		RTF		Yes		Yes</p><p>582414		582414		A		VINEETA SHUKLA		F		6/23/90		5/7/10		MDEL		1A		S6083		Delhi-F&A-Pep Boys		Production Age[Production Agent		Production Agent		Y		11/7/10		N				404115		RAHUL KANOJIA		MDEL		8/23/10				Yes		Yes</p><p>591617		591617		A		Md Ali Sheru		M		2/7/85		1/18/11		MDEL		1A		S6083		Delhi-F&A-Pep Boys		Production Agent[Production Agent		Production Agent		Y		7/18/11		Y				404115		RAHUL KANOJIA		MDEL		3/21/11				Yes		Yes</p><p>572317		572317		A		Manish Khanna		M		1/6/81		10/31/09		MDEL		1A		S6166		Delhi-AOL-CS&B		Production Agent (Level[Production Agent		Production Agent		Y		4/30/10		N				404336		VISHAL AHLUWALIA		MDEL		5/25/10		RTF		Yes		Yes</p><p>572425		572425		A		Ravinder Singh		M		4/17/85		10/31/09		MDEL		1A		S6166		Delhi-AOL-CS&B		Production Agent (Level[Production Agent		Production Agent		Y		4/30/10		N				404336		VISHAL AHLUWALIA		MDEL		4/1/10		RTF		Yes		Yes</p><p>572790		572790		A		Gaurav Taneja		M		1/10/85		11/6/09		MDEL		1A		S6166		Delhi-AOL-CS&B		Production Agent (Level[Production Agent		Production Agent		Y		5/6/10		Y				404336		VISHAL AHLUWALIA		MDEL		4/22/10		RTF		Yes		Yes</p><p>515020		515020		A		VIVEK SINGH		M		4/25/89		7/8/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				N				404347		SANDEEP KOUL		NJSL		8/9/11		Trainee		Yes		Yes</p><p>515049		515049		A		DEEPAK KUMAR		M		9/18/89		7/8/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				Y				404347		SANDEEP KOUL		NJSL		8/9/11		Trainee		Yes		Yes</p><p>515059		515059		A		BIVOR KUMAR		M		9/29/86		7/8/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				Y				404347		SANDEEP KOUL		NJSL		8/9/11		Trainee		Yes		Yes</p><p>515064		515064		A		KANWAR SUMER SINGH		M		9/13/90		7/8/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				N				404347		SANDEEP KOUL		NJSL		8/9/11		Trainee		Yes		Yes</p><p>554072		554072		A		SHEFALI SHUKLA		F		9/25/89		7/1/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				Y				404347		SANDEEP KOUL		NJSL		8/9/11		Trainee		Yes		Yes</p><p>554074		554074		A		CHANDAN KUMAR ROUTH		M		12/27/83		7/1/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				Y				404347		SANDEEP KOUL		NJSL		8/9/11		Trainee		Yes		Yes</p><p>599966		599966		A		KAUSHAL KAUSHIK		M		1/25/90		6/30/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				Y				404347		SANDEEP KOUL		NJSL		8/9/11		Trainee		Yes		Yes</p><p>561865		561865		A		SEEMA KUSHWAH		F		9/11/84		7/5/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent</p><p>Production Agent		N				Y				404347		SANDEEP KOUL		NJSL		8/9/11		Trainee		Yes		Yes</p><p>562086		562086		A		BINITA DEEPAK GARNAIK		F		5/15/87		7/5/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				Y				404347		SANDEEP KOUL		NJSL		8/9/11		Trainee		Yes		Yes</p><p>599331		599331		A		Akash Singh		M		9/19/92		7/8/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				Y				404347		SANDEEP KOUL		NJSL		8/9/11		Trainee		Yes		Yes</p><p>599782		599782		A		ROHIT YADAV		M		10/30/89		6/29/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				N				404347		SANDEEP KOUL		NJSL		8/9/11		Trainee		Yes		Yes</p><p>599786		599786		A		MOHTASIB MOHD KHAN		M		7/13/90		6/29/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				N				404347		SANDEEP KOUL		NJSL		8/9/11		Trainee		Yes		Yes</p><p>599791		599791		A		ABHISHEK KAWADKAR		M		2/18/87		6/29/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				N				404347		SANDEEP KOUL		NJSL		8/9/11		Trainee		Yes		Yes</p><p>561403		561403		A		ABHISHEK UNIYAL		M		5/21/88		7/5/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				Y				404347		SANDEEP KOUL		NJSL		8/9/11		Trainee		Yes		Yes</p><p>561452		561452		A		ANITA SINGH		F		6/5/88		7/5/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				Y				404347		SANDEEP KOUL		NJSL		8/9/11		Trainee		Yes		Yes</p><p>561453		561453		A		UDAI SINGH		M		2/14/88		7/5/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				Y				404347		SANDEEP KOUL		NJSL		8/9/11		Trainee		Yes		Yes</p><p>561532		561532		A		KAMAL MANCHANDA		M		7/29/88		7/5/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				N				404347		SANDEEP KOUL		NJSL		8/9/11		Trainee		Yes		Yes</p><p>561853		561853		A		BHAWNA SHARMA		F		10/24/90		7/5/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				N				404347		SANDEEP KOUL		NJSL		8/9/11		Trainee		Yes		Yes</p><p>561854		561854		A		NAVNEET GAYAKI		M		12/25/89		7/5/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				N				404347		SANDEEP KOUL		NJSL		8/9/11		Trainee		Yes		Yes</p><p>560586		560586		A		NIKHIL PANDEY		M		12/9/89		7/5/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				N				404347		SANDEEP KOUL		NJSL		8/9/11		Trainee		Yes		Yes</p><p>560961		560961		A		ANKIT SHARMA		M		2/7/89		7/5/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				N				404347		SANDEEP KOUL		NJSL		8/9/11		Trainee		Yes		Yes</p><p>561148		561148		A		ANUJA SINGH		F		12/4/89		7/5/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				Y				404347		SANDEEP KOUL		NJSL		8/9/11		Trainee		Yes		Yes</p><p>561346		561346		A		UDAAR RATTAN		M		5/14/89		7/5/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				Y				404347		SANDEEP KOUL		NJSL		8/9/11		Trainee		Yes		Yes</p><p>561390		561390		A		NIYATI DUGGAL		F		11/23/88		7/5/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				Y				404347		SANDEEP KOUL		NJSL		8/9/11		Trainee		Yes		Yes</p><p>561402		561402		A		SAKSHI ARORA		F		12/20/89		7/5/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				Y				404347		SANDEEP KOUL		NJSL		8/9/11		Trainee		Yes		Yes</p><p>557319		557319		A		Neha Bhateja		F		10/2/81		11/20/08		MDEL		1A		S6210		GNDC-Kodak-CC		Quality Analyst[QA		Supervisor - Level 1		N		5/20/09		N				404739		APOORV KHANNA		MDEL		2/1/11				No		No</p><p>576354		576354		A		AMIT SRIVASTAVA		M		11/4/84		1/5/10		MDEL		1A		S5226		AOL UK BBN		Production Agent (L1)[Production Agent		Production Agent		Y		7/5/10		N				405003		DEVDIPTA PAUL		NJSL		3/6/10		RTF		Yes		Yes</p><p>576769		576769		A		AMIT JHUNJHUNWALA		M		3/16/86		1/12/10		MDEL		1A		S5226		AOL UK BBN		Production Agent (L1)[Production Agent		Production Agent		Y		7/12/10		N				405003		DEVDIPTA PAUL		NJSL		3/6/10		RTF		Yes		Yes</p><p>581428		581428		A		PARAMVIR SINGH		M		4/30/88		4/16/10		MDEL		1A		S5226		AOL UK BBN		Production Age[Production Agent		Production Agent		Y		10/16/10		N				405003		DEVDIPTA PAUL		NJSL		9/1/10		RTF		Yes		Yes</p><p>581666		581666		A		MANOJ KUMAR		M		10/20/84		4/20/10		MDEL		1A		S5226		AOL UK BBN		Production Age[Production Agent		Production Agent		Y		10/20/10		N				405003		DEVDIPTA PAUL		NJSL		9/1/10		RTF		Yes		Yes</p><p>595774		595774		A		Arvinder Singh Gujral		M		11/1/89		4/21/11		MDEL		1A		S5226		AOL UK BBN		Production Agent (L1)[Production Agent		Production Agent		N				N				405003		DEVDIPTA PAUL		NJSL		6/7/11		RTF		Yes		Yes</p><p>597166		597166		A		Puneet Kumar		M		4/30/88		5/17/11		MDEL		1A		S5226		AOL UK BBN		Production Agent (L1)[Production Agent		Production Agent		N				N				405003		DEVDIPTA PAUL		NJSL		6/7/11		RTF		Yes		Yes</p><p>597185		597185		A		Bhavpriya Kapoor		F		10/27/87		5/17/11		MDEL		1A		S5226		AOL UK BBN		Production Agent (L1)[Production Agent		Production Agent		N				N				405003		DEVDIPTA PAUL		NJSL		6/7/11		RTF		Yes		Yes</p><p>515355		515355		A		RAKESH NISCHAL		M		10/21/83		7/13/11		MDEL		1B		S1820		WSM-GNDC-CC-CWFM		sr exe[Sr. Executive		Individual Contributor		N				N				405594		VIKAS SHARMA		MDEL		7/15/11		New Joinee		No		No</p><p>562121		562121		A		ANKITA TANEJA		F		12/8/86		7/7/11		MDEL		1B		S1820		WSM-GNDC-CC-CWFM		Voice - MIS/Reporting Analyst[MIS Execut		Individual Contributor		N				N				405594		VIKAS SHARMA		MDEL		7/11/11				No		No</p><p>584502		584502		A		NIRMIT KALRA		F		10/11/91		7/15/10		MDEL		1A		S1801		WSM-Delhi-CC-CWFM		Voice - MIS/Reporting Analyst[MIS Execut		Individual Contributor		Y		1/15/11		N				405594		VIKAS SHARMA		MDEL		7/19/10				No		No</p><p>515006		515006		A		Manish Verma		M		7/1/88		7/8/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				405642		AMIT KATOCH		MDEL		8/17/11		Trainee		Yes		Yes</p><p>515014		515014		A		Bijoy Mathew		M		4/13/87		7/8/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				405642		AMIT KATOCH		MDEL		8/17/11		Trainee		Yes		Yes</p><p>515015		515015		A		Nitin Sharma		M		12/27/79		7/8/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				405642		AMIT KATOCH		MDEL		8/17/11		Trainee		Yes		Yes</p><p>515256		515256		A		Abhishek Kumar Singh		M		6/16/89		7/12/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				405642		AMIT KATOCH		MDEL		8/17/11		Trainee		Yes		Yes</p><p>515279		515279		A		Megha Saxena		F		2/15/89		7/12/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				405642		AMIT KATOCH		MDEL		8/17/11		Trainee		Yes		Yes</p><p>515280		515280		A		Rahul Tandon		M		9/16/88		7/12/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				405642		AMIT KATOCH		MDEL		8/17/11		Trainee		Yes		Yes</p><p>595025		595025		A		Bikash Chetry		M		2/26/91		7/8/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				405642		AMIT KATOCH		MDEL		8/17/11		Trainee		Yes		Yes</p><p>599335		599335		A		Abhishek Sharma		M		7/28/88		7/8/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				405642		AMIT KATOCH		MDEL		8/17/11		Trainee		Yes		Yes</p><p>599716		599716		A		Ashutosh Kumar Singh		M		9/11/88		7/8/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				405642		AMIT KATOCH		MDEL		8/17/11		Trainee		Yes		Yes</p><p>515503		515503		A		Asheem Suneja		M		1/15/92		7/15/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				405642		AMIT KATOCH		MDEL		8/17/11		Trainee		Yes		Yes</p><p>515540		515540		A		Bhavya Mahajan		M		6/16/92		7/15/11		MDEL		1A		S6131		Delhi-HP-Tech</p><p>Production Agent.[Production Agent		Production Agent		N				N				405642		AMIT KATOCH		MDEL		8/17/11		Trainee		Yes		Yes</p><p>515546		515546		A		Deepti Damle		F		5/19/90		7/15/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				405642		AMIT KATOCH		MDEL		8/17/11		Trainee		Yes		Yes</p><p>515574		515574		A		Ketan Sharma		M		11/7/90		7/15/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				405642		AMIT KATOCH		MDEL		8/17/11		Trainee		Yes		Yes</p><p>515578		515578		A		BOBBY RAIS KHAN		M		12/31/87		7/15/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				405642		AMIT KATOCH		MDEL		8/17/11		Trainee		Yes		Yes</p><p>595021		595021		A		Sanjeev Kumar		M		8/10/89		7/8/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				405642		AMIT KATOCH		MDEL		8/17/11		Trainee		Yes		Yes</p><p>515301		515301		A		Abhinav Sharma		M		12/16/89		7/12/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				405642		AMIT KATOCH		MDEL		8/17/11		Trainee		Yes		Yes</p><p>515319		515319		A		ABHISHEK MISHRA		M		10/14/87		7/12/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				405642		AMIT KATOCH		MDEL		8/17/11		Trainee		Yes		Yes</p><p>515320		515320		A		ZUHAIR AHMAD		M		5/1/91		7/12/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				405642		AMIT KATOCH		MDEL		8/17/11		Trainee		Yes		Yes</p><p>515324		515324		A		PRIYANKA YADAV		F		9/5/89		7/12/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				405642		AMIT KATOCH		MDEL		8/17/11		Trainee		Yes		Yes</p><p>515325		515325		A		ABHISHEK BHOWMICK		M		1/2/90		7/12/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				405642		AMIT KATOCH		MDEL		8/17/11		Trainee		Yes		Yes</p><p>515470		515470		A		Rahul Singh		M		11/4/88		7/15/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				405642		AMIT KATOCH		MDEL		8/17/11		Trainee		Yes		Yes</p><p>598698		598698		A		Edward Sushmit John		M		5/22/89		6/10/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				405650		MANISH K KESARWANI		NJSL		7/19/11		Trainee		Yes		Yes</p><p>599280		599280		A		Varun Gupta		M		8/7/86		6/21/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				405650		MANISH K KESARWANI		NJSL		7/19/11		Trainee		Yes		Yes</p><p>599283		599283		A		Kartik Gaur		M		3/4/91		6/21/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				405650		MANISH K KESARWANI		NJSL		7/19/11		Trainee		Yes		Yes</p><p>599285		599285		A		Deepika Kannaujia		F		2/20/88		6/21/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				405650		MANISH K KESARWANI		NJSL		7/19/11		Trainee		Yes		Yes</p><p>599290		599290		A		Ashish Kumar Pandey		M		3/25/87		6/21/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				405650		MANISH K KESARWANI		NJSL		7/19/11		Trainee		Yes		Yes</p><p>599296		599296		A		Lijo Mathew		M		4/13/91		6/21/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				405650		MANISH K KESARWANI		NJSL		7/19/11		Trainee		Yes		Yes</p><p>599344		599344		A		ANURAG UPADHYAY		M		2/13/88		6/21/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				405650		MANISH K KESARWANI		NJSL		7/19/11		Trainee		Yes		Yes</p><p>599345		599345		A		JYOTIKA THAKUR		F		8/29/89		6/21/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				405650		MANISH K KESARWANI		NJSL		7/19/11		Trainee		Yes		Yes</p><p>599315		599315		A		Abhishek Singh		M		5/6/89		6/21/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				405650		MANISH K KESARWANI		NJSL		7/19/11		Trainee		Yes		Yes</p><p>599316		599316		A		Aman Sharma		M		7/19/87		6/21/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				405650		MANISH K KESARWANI		NJSL		7/19/11		Trainee		Yes		Yes</p><p>599317		599317		A		Alka Singh		F		11/1/90		6/21/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				405650		MANISH K KESARWANI		NJSL		7/19/11		Trainee		Yes		Yes</p><p>599319		599319		A		Amit Tripathi		M		8/22/89		6/21/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				405650		MANISH K KESARWANI		NJSL		7/19/11		Trainee		Yes		Yes</p><p>599320		599320		A		Sharat Bhaskar		M		8/19/88		6/21/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				405650		MANISH K KESARWANI		NJSL		7/19/11		Trainee		Yes		Yes</p><p>599321		599321		A		Munish Kumar Gupta		M		11/12/90		6/21/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				405650		MANISH K KESARWANI		NJSL		7/19/11		Trainee		Yes		Yes</p><p>599305		599305		A		Monalisa Bose		F		9/14/83		6/21/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				405650		MANISH K KESARWANI		NJSL		7/19/11		Trainee		Yes		Yes</p><p>599306		599306		A		Abhinav Rastogi		M		12/8/88		6/21/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				405650		MANISH K KESARWANI		NJSL		7/19/11		Trainee		Yes		Yes</p><p>599308		599308		A		Nakul Jain		M		3/28/89		6/21/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				405650		MANISH K KESARWANI		NJSL		7/19/11		Trainee		Yes		Yes</p><p>599309		599309		A		Harman Swami		F		12/16/89		6/21/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				405650		MANISH K KESARWANI		NJSL		7/19/11		Trainee		Yes		Yes</p><p>599313		599313		A		Ankur Suri		M		12/23/80		6/21/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				405650		MANISH K KESARWANI		NJSL		7/19/11		Trainee		Yes		Yes</p><p>599314		599314		A		Puneet Chaturvedi		M		8/25/87		6/21/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				405650		MANISH K KESARWANI		NJSL		7/19/11		Trainee		Yes		Yes</p><p>403999		403999		A		SANGEETA KUMARI		F		8/14/79		7/23/07		MDEL		1A		S6083		Delhi-F&A-Pep Boys		Production Agent[Production Agent		Production Agent		Y		1/23/08		N				406267		MUKUL ARORA		MDEL		12/21/10				Yes		Yes</p><p>404765		404765		A		NAVIN VERMA		M		12/19/83		8/2/07		MDEL		1A		S6083		Delhi-F&A-Pep Boys		Production Agent[Production Agent		Production Agent		Y		2/2/08		N				406267		MUKUL ARORA		MDEL		10/30/07		RTF		Yes		Yes</p><p>409540		409540		A		ASHISH SHANKER		M		3/1/77		10/29/07		MDEL		1A		S6083		Delhi-F&A-Pep Boys		Production Agent[Production Agent		Production Agent		Y		4/29/08		N				406267		MUKUL ARORA		MDEL		12/12/07		RTF		Yes		Yes</p><p>570637		570637		A		Raj Kumar Singh		M		11/1/75		9/30/09		MDEL		1A		S6083		Delhi-F&A-Pep Boys		Production Agent[Production Agent		Production Agent		Y		3/30/10		N				406267		MUKUL ARORA		MDEL		12/22/10		RTF		Yes		Yes</p><p>595756		595756		A		Dipol Bhardwaj		M		10/5/88		4/21/11		MDEL		1A		S6083		Delhi-F&A-Pep Boys		Production Agent.[Production Agent		Production Agent		N				Y				406267		MUKUL ARORA		MDEL		4/25/11				Yes		Yes</p><p>595767		595767		A		Amit Kumar Dash		M		5/12/88		4/21/11		MDEL		1A		S6083		Delhi-F&A-Pep Boys		Production Agent.[Production Agent		Production Agent		N				Y				406267		MUKUL ARORA		MDEL		4/25/11		Trainee		Yes		Yes</p><p>467128		467128		A		NISHANT SETH		M		8/8/77		9/26/05		MDEL		2B		S1801		WSM-Delhi-CC-CWFM		Voice - Account Lead[Supervisor Level 1		Supervisor - Level 1		Y		3/26/06		N				406451		ASHWINI PANWAR		MDEL		9/11/06				No		No</p><p>469878		469878		A		VENKATESH</p><p>SINGH RAIKWAR		M		3/18/80		12/12/05		MDEL		2A		S1801		WSM-Delhi-CC-CWFM		Voice - Account Lead[Supervisor Level 1		Supervisor - Level 1		Y		6/12/06		N				406451		ASHWINI PANWAR		MDEL		10/1/09				No		No</p><p>489319		489319		A		RAJ VARDHAN GUPTA		M		9/11/84		11/27/06		MDEL		2B		S1801		WSM-Delhi-CC-CWFM		Voice - Account Lead[Supervisor Level 1		Supervisor - Level 1		Y		5/27/07		N				406451		ASHWINI PANWAR		MDEL		2/13/08				No		No</p><p>592015		592015		A		RAHUL MISHRA		M		11/15/90		1/25/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				N				407218		SATENDER SINGH PATIAL		MDEL		2/15/11		OJT		Yes		Yes</p><p>593889		593889		A		Samiksha Rani		F		2/26/88		3/8/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				Y				407218		SATENDER SINGH PATIAL		MDEL		4/19/11		OJT		Yes		Yes</p><p>594314		594314		A		Rintu Roy		F		7/18/83		3/18/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				Y				407218		SATENDER SINGH PATIAL		MDEL		4/25/11		OJT		Yes		Yes</p><p>515019		515019		A		NIDEESH NAIR		M		2/13/90		7/8/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				Y				407219		VIKAS SINGH		MDEL		8/16/11		Trainee		Yes		Yes</p><p>515032		515032		A		Chandni Gandhi		F		8/29/89		7/8/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				Y				407219		VIKAS SINGH		MDEL		8/16/11		Trainee		Yes		Yes</p><p>515047		515047		A		PRATEEK AGNIHOTRI		M		10/11/86		7/8/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				Y				407219		VIKAS SINGH		MDEL		8/16/11		Trainee		Yes		Yes</p><p>515088		515088		A		VISHESH SHUKLA		M		5/22/89		7/8/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				Y				407219		VIKAS SINGH		MDEL		8/16/11		Trainee		Yes		Yes</p><p>515090		515090		A		MOHIT KAPIL		M		1/30/89		7/8/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				Y				407219		VIKAS SINGH		MDEL		8/16/11		Trainee		Yes		Yes</p><p>515747		515747		A		Saajid Usmani		M		3/9/89		7/19/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				Y				407219		VIKAS SINGH		MDEL		8/16/11		Trainee		Yes		Yes</p><p>597404		597404		A		Ankit Handa		M		9/1/90		5/20/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				Y				407219		VIKAS SINGH		MDEL		6/16/11		Trainee		Yes		Yes</p><p>599708		599708		A		Deepak Rishikumar Sharma		M		11/9/88		6/28/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				N				407219		VIKAS SINGH		MDEL		7/19/11		Trainee		Yes		Yes</p><p>599788		599788		A		DIPIKA DEODE		F		1/5/90		6/28/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				N				407219		VIKAS SINGH		MDEL		7/19/11		Trainee		Yes		Yes</p><p>515803		515803		A		SAURABH KUMAR		M		7/1/90		7/19/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				Y				407219		VIKAS SINGH		MDEL		8/16/11		Trainee		Yes		Yes</p><p>515825		515825		A		SHIKHA SINGLA		F		6/12/89		7/20/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				Y				407219		VIKAS SINGH		MDEL		8/16/11		Trainee		Yes		Yes</p><p>515827		515827		A		RAHUL DHIMAN		M		2/5/88		7/20/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				Y				407219		VIKAS SINGH		MDEL		8/16/11		Trainee		Yes		Yes</p><p>515828		515828		A		PIYUSH JAIN		M		4/18/89		7/20/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				Y				407219		VIKAS SINGH		MDEL		8/16/11		Trainee		Yes		Yes</p><p>561367		561367		A		KRITIKA PARGANIHA		F		9/10/89		7/5/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				Y				407219		VIKAS SINGH		MDEL		8/16/11		Trainee		Yes		Yes</p><p>561860		561860		A		GOURAV GUPTA		M		1/8/87		7/5/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				Y				407219		VIKAS SINGH		MDEL		8/16/11		Trainee		Yes		Yes</p><p>515767		515767		A		Vijay Sharma		M		8/23/85		7/19/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				Y				407219		VIKAS SINGH		MDEL		8/16/11		Trainee		Yes		Yes</p><p>515771		515771		A		Nikhil Kumar Dubey		M		1/3/90		7/19/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				Y				407219		VIKAS SINGH		MDEL		8/16/11		Trainee		Yes		Yes</p><p>515777		515777		A		Sumit Verma		M		8/31/88		7/19/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				Y				407219		VIKAS SINGH		MDEL		8/16/11		Trainee		Yes		Yes</p><p>515780		515780		A		Anita Khanna		F		8/18/72		7/19/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				Y				407219		VIKAS SINGH		MDEL		8/16/11		Trainee		Yes		Yes</p><p>515789		515789		A		Akshay Anil Rathore		M		4/23/93		7/19/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				Y				407219		VIKAS SINGH		MDEL		8/16/11		Trainee		Yes		Yes</p><p>515799		515799		A		PUSHP CHAMOLA		M		9/23/88		7/19/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				Y				407219		VIKAS SINGH		MDEL		8/16/11		Trainee		Yes		Yes</p><p>515753		515753		A		Sanjeet Chhoker		M		9/5/90		7/19/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				Y				407219		VIKAS SINGH		MDEL		8/16/11		Trainee		Yes		Yes</p><p>515755		515755		A		Satyam Pal		M		6/7/87		7/19/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				Y				407219		VIKAS SINGH		MDEL		8/16/11		Trainee		Yes		Yes</p><p>515759		515759		A		Sagar Dhawan		M		6/17/93		7/19/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				Y				407219		VIKAS SINGH		MDEL		8/16/11		Trainee		Yes		Yes</p><p>515763		515763		A		Divyesh Sharma		M		2/18/91		7/19/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				N				407219		VIKAS SINGH		MDEL		8/16/11		Trainee		Yes		Yes</p><p>515765		515765		A		Ravinder Negi		M		5/19/87		7/19/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				N				407219		VIKAS SINGH		MDEL		8/16/11		Trainee		Yes		Yes</p><p>515766		515766		A		Vikas Walker		M		4/22/89		7/19/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				Y				407219		VIKAS SINGH		MDEL		8/16/11		Trainee		Yes		Yes</p><p>411509		411509		A		SIVA SHYAM KUMAR MOGILI		M		8/24/76		12/19/07		MDEL		3B		S6045		Chennai-C&W-F&A		3rd Level Supervisor (C&W-Sup-TI&IC)[Sup		Supervisor - Level 3		Y		6/19/08		N				408242		RAGHURAMAN CHANDRASEKARAN		MCHEN		12/19/07				No		No</p><p>445968		445968		A		MAYANK MALIK		M		12/15/81		5/3/04		MDEL		2B		S6154		01-Delhi-CC-HP-APAC-NonVo		2nd Level Supervisor (G[Supervisor Level		Supervisor - Level 2		Y		11/3/04		Y				408694		PRABJYOT KAUR AHLUWALIA		MDEL		12/16/09				No		No</p><p>21051		421051		A		VINEET PILLAI		M		4/9/80		10/10/01		MDEL		3B		S6131		Delhi-HP-Tech		2nd Level Supervisor[Supervisor Level 2		Supervisor - Level 2		Y		4/10/02		N				408858		AJAY KUMAR BHATIA		MDEL		2/14/09				No		No</p><p>21505		421505		A		VENKATESH KINNI		M		5/2/76		1/2/02		MDEL		3A		S6131		Delhi-HP-Tech		2nd Level Supervisor[Supervisor Level 2		Supervisor - Level 2		Y		7/2/02		Y				408858		AJAY KUMAR BHATIA		MDEL		6/24/10				No		No</p><p>456141		456141		A		RAHUL DANDRIYAL		M		9/8/81		11/16/04		MDEL		2A		S6154		01-Delhi-CC-HP-APAC-NonVo		1st Level Supervisor (Chat[Supervisor Le		Supervisor - Level 1		Y		5/16/05		N				408858		AJAY KUMAR BHATIA		MDEL		1/4/09				No		No</p><p>457255		457255		A		ANKIT KUMAR		M		9/11/81		12/13/04		MDEL		2A		S6154		01-Delhi-CC-HP-APAC-NonVo		1st Level Supervisor (Chat[Supervisor Le		Supervisor - Level 1		Y		6/13/05		N				408858		AJAY KUMAR BHATIA		MDEL		2/5/09				No		No</p><p>405913		405913		A		A RAMESH</p><p>M		8/24/87		8/20/07		MDEL		1A		S6166		Delhi-AOL-CS&B		Production Agent (Level[Production Agent		Production Agent		Y		2/20/08		N				409417		SIDDHARTH SINHA		MDEL		1/1/11		RTF		Yes		Yes</p><p>414474		414474		A		SAURAV SINHA		M		4/26/86		2/21/08		MDEL		1A		S6166		Delhi-AOL-CS&B		Production Agent (Level[Production Agent		Production Agent		Y		8/21/08		Y				409417		SIDDHARTH SINHA		MDEL		1/1/11		RTF		Yes		Yes</p><p>476749		476749		A		IVON MASSEY		M		2/24/82		4/10/06		MDEL		1A		S6166		Delhi-AOL-CS&B		Production Agent (Level[Production Agent		Production Agent		Y		10/10/06		N				409417		SIDDHARTH SINHA		MDEL		1/1/11		RTF		Yes		Yes</p><p>574992		574992		A		SAURABH MUNDEPI		M		4/24/87		12/15/09		MDEL		1A		S6166		Delhi-AOL-CS&B		Production Agent (Level[Production Agent		Production Agent		Y		6/15/10		N				409417		SIDDHARTH SINHA		MDEL		2/24/10		RTF		Yes		Yes</p><p>581772		581772		A		NARENDER KASHYAP		M		8/24/85		4/23/10		MDEL		1A		S6166		Delhi-AOL-CS&B		Production Agent (Level-1)[Production Ag		Production Agent		Y		10/23/10		Y				409417		SIDDHARTH SINHA		MDEL		6/24/10		RTF		Yes		Yes</p><p>581778		581778		A		PREETI TRIVEDI		F		3/22/91		4/23/10		MDEL		1A		S6166		Delhi-AOL-CS&B		Production Agent (Level-1)[Production Ag		Production Agent		Y		10/23/10		N				409417		SIDDHARTH SINHA		MDEL		6/24/10		RTF		Yes		Yes</p><p>406905		406905		A		SUNIL BHATIA		M		3/29/77		9/6/07		MDEL		1A		S5226		AOL UK BBN		Production Agent (L1)[Production Agent		Production Agent		Y		3/6/08		N				410476		PRABHAT SINGH		MDEL		12/18/07		RTF		Yes		Yes</p><p>407205		407205		A		SHAHRUKH JAMAL KHAN		M		7/12/88		9/13/07		MDEL		1A		S5226		AOL UK BBN		Production Agent (L1)[Production Agent		Production Agent		Y		3/13/08		Y				410476		PRABHAT SINGH		MDEL		3/9/09		RTF		Yes		Yes</p><p>408778		408778		A		JACK GENGMEI		M		7/20/81		10/11/07		MDEL		1A		S5226		AOL UK BBN		Production Agent (L1)[Production Agent		Production Agent		Y		4/11/08		N				410476		PRABHAT SINGH		MDEL		5/17/09		RTF		Yes		Yes</p><p>409188		409188		A		SUSHIL KUMAR		M		8/3/85		10/22/07		MDEL		1A		S5226		AOL UK BBN		Production Agent (L1)[Production Agent		Production Agent		Y		4/22/08		Y				410476		PRABHAT SINGH		MDEL		3/11/08		RTF		Yes		Yes</p><p>409237		409237		A		RAJESH KUMAR SHARMA		M		7/5/75		10/22/07		MDEL		1A		S5226		AOL UK BBN		Production Agent (L1)[Production Agent		Production Agent		Y		4/22/08		N				410476		PRABHAT SINGH		MDEL		3/11/08		RTF		Yes		Yes</p><p>410356		410356		A		RAKESH SHARMA		M		6/12/65		11/19/07		MDEL		1A		S5226		AOL UK BBN		Production Agent (L1)[Production Agent		Production Agent		Y		5/19/08		Y				410476		PRABHAT SINGH		MDEL		3/11/08		RTF		Yes		Yes</p><p>575409		575409		A		SIDDHARTH KHOLIA		M		2/25/85		12/22/09		MDEL		1A		S5226		AOL UK BBN		Production Agent (L1)[Production Agent		Production Agent		Y		6/22/10		N				410476		PRABHAT SINGH		MDEL		2/7/10		RTF		Yes		Yes</p><p>576444		576444		A		JAVED ALI		M		11/22/87		1/5/10		MDEL		1A		S5226		AOL UK BBN		Production Agent (L1)[Production Agent		Production Agent		Y		7/5/10		N				410476		PRABHAT SINGH		MDEL		2/17/10		RTF		Yes		Yes</p><p>578459		578459		A		PALLAVI VERMA		F		7/22/87		2/5/10		MDEL		1A		S5226		AOL UK BBN		Production Agent (L1)[Production Agent		Production Agent		Y		8/5/10		N				410476		PRABHAT SINGH		MDEL		4/27/10		RTF		Yes		Yes</p><p>578510		578510		A		ANKIT JAIN		M		3/19/86		2/5/10		MDEL		1A		S5226		AOL UK BBN		Production Agent (L1)[Production Agent		Production Agent		Y		8/5/10		N				410476		PRABHAT SINGH		MDEL		4/27/10		RTF		Yes		Yes</p><p>578824		578824		A		DIVYA WADHWA		F		11/24/83		2/12/10		MDEL		1A		S5226		AOL UK BBN		Production Agent (L1)[Production Agent		Production Agent		Y		8/12/10		N				410476		PRABHAT SINGH		MDEL		4/27/10		RTF		Yes		Yes</p><p>585390		585390		A		NAMITA SHARMA		F		9/28/89		8/26/10		MDEL		1A		S5226		AOL UK BBN		Production Agent (L1)[Production Agent		Production Agent		Y		2/26/11		Y				410476		PRABHAT SINGH		MDEL		9/2/10		RTF		Yes		Yes</p><p>573157		573157		A		AMIT CHAUHAN		M		2/14/88		11/15/09		MDEL		1A		S5226		AOL UK BBN		Production Agent (L1)[Production Agent		Production Agent		Y		5/15/10		N				410476		PRABHAT SINGH		MDEL		2/24/10		RTF		Yes		Yes</p><p>573225		573225		A		RAJAT SHUKLA		M		11/8/87		11/15/09		MDEL		1A		S5226		AOL UK BBN		Production Agent (L1)[Production Agent		Production Agent		Y		5/15/10		N				410476		PRABHAT SINGH		MDEL		2/27/10		RTF		Yes		Yes</p><p>574937		574937		A		AKHILESH KUMAR SHUKLA		M		12/9/87		12/15/09		MDEL		1A		S5226		AOL UK BBN		Production Agent[Production Agent		Production Agent		Y		6/15/10		N				410476		PRABHAT SINGH		MDEL		3/9/10		RTF		Yes		Yes</p><p>574959		574959		A		MOHD RAMEEZ		M		4/22/88		12/15/09		MDEL		1A		S5226		AOL UK BBN		Production Agent[Production Agent		Production Agent		Y		6/15/10		N				410476		PRABHAT SINGH		MDEL		2/7/10		RTF		Yes		Yes</p><p>575126		575126		A		SAHIL RAINA		M		6/2/86		12/18/09		MDEL		1A		S5226		AOL UK BBN		Production Agent (L1)[Production Agent		Production Agent		Y		6/18/10		N				410476		PRABHAT SINGH		MDEL		2/7/10		RTF		Yes		Yes</p><p>575309		575309		A		SWATI SRIVASTAVAA		F		4/19/87		12/22/09		MDEL		1A		S5226		AOL UK BBN		Production Agent (L1)[Production Agent		Production Agent		Y		6/22/10		N				410476		PRABHAT SINGH		MDEL		2/7/10		RTF		Yes		Yes</p><p>462734		462734		A		SHABAB ABDULLAH		F		8/2/75		3/21/05		MDEL		1A		S5226		AOL UK BBN		Production Agent (L1)[Production Agent		Production Agent		Y		9/21/05		Y				410476		PRABHAT SINGH		MDEL		4/1/06		RTF		Yes		Yes</p><p>470961		470961		A		JINU PC		M		8/31/84		1/2/06		MDEL		1A		S5226		AOL UK BBN		Production Agent (L1)[Production Agent		Production Agent		Y		7/2/06		N				410476		PRABHAT SINGH		MDEL		7/28/08		RTF		Yes		Yes</p><p>556149		556149		A		Gaaurav Thakur		M		8/10/85		10/27/08		MDEL		1A		S5226		AOL UK BBN		Production Agent (L1)[Production Agent		Production Agent		Y		4/27/09		N				410476		PRABHAT SINGH		MDEL		5/24/09		RTF		Yes		Yes</p><p>562347		562347		A		Sanjiv Kumar		M		2/1/88		2/27/09		MDEL		1A		S5226		AOL UK BBN		Production Agent (L1)[Production Agent		Production Agent		Y		8/27/09		N				410476		PRABHAT SINGH		MDEL		5/11/09		RTF		Yes		Yes</p><p>571635		571635		A		Vaishali Singh		F		3/1/84		10/21/09		MDEL		1A		S5226		AOL UK BBN		Production Agent (L1)[Production Agent		Production Agent		Y		4/21/10		N				410476		PRABHAT SINGH		MDEL		2/27/10		RTF		Yes		Yes</p><p>572777		572777		A		Amit Kumar Verma		M		5/11/88		11/6/09		MDEL		1A		S5226		AOL UK BBN		Production Agent[Production Agent		Production Agent		Y		5/6/10		N				410476		PRABHAT SINGH		MDEL		3/9/10		RTF		Yes		Yes</p><p>410583		410583		A		M ISLAUDDIN KHAN		M		3/1/74		11/26/07		MDEL		1A		S5226		AOL UK BBN		Production Agent (L1)[Production Agent		Production Agent		Y		5/26/08		Y				410476		PRABHAT SINGH		MDEL		3/11/08		RTF		Yes		Yes</p><p>414124		414124		A		SHIVANI BALYAN		F		3/14/84		2/11/08		MDEL		1A		S5226		AOL UK BBN		Production Agent (L1)[Production Agent		Production Agent		Y		8/11/08		N				410476		PRABHAT SINGH		MDEL		5/23/08		RTF		Yes		Yes</p><p>414216		414216		A		JAYANT BALYAN		M		8/22/86		2/14/08		MDEL		1A		S5226		AOL UK BBN		Production Agent (L1)[Production Agent		Production Agent		Y		8/14/08		N				410476		PRABHAT SINGH		MDEL		5/26/08		RTF		Yes		Yes</p><p>414286		414286		A		SONU TOMAR		M		5/4/86		2/18/08		MDEL		1A		S5226		AOL UK BBN		Production Agent (L1)[Production Agent		Production Agent		Y		8/18/08		N				410476		PRABHAT SINGH		MDEL		5/23/08		RTF		Yes		Yes</p><p>415161		415161		A		ANUPAM MEHROTRA		M		3/20/81		3/6/08		MDEL		1A		S5226		AOL UK BBN		Production Agent (L1)[Production Agent		Production Agent		Y		9/6/08		N				410476		PRABHAT SINGH		MDEL		6/30/08		RTF		Yes		Yes</p><p>462108		462108		A		VIKAS ARYA		M		3/29/80		3/7/05		MDEL		1A		S5226		AOL UK BBN		Production Agent (L1)[Production Agent		Production Agent		Y		9/7/05		Y				410476		PRABHAT SINGH		MDEL		3/9/09		RTF		Yes		Yes</p><p>435815		435815		A		TUSHAR AGARWAL		M		12/17/82		5/19/03		MDEL		2A		S6025		Delhi-VOL-Verizon		1st Level Supervisor (Level2)[Supervisor		Supervisor - Level 1		Y		11/19/03		N				411018		SAURABH JAIN		MDEL		6/20/07				No		No</p><p>439443		439443		A		JATINDER GUJRAL		M		11/14/81		9/29/03		MDEL		2A		S6025		Delhi-VOL-Verizon		1st Level Supervisor (Level2)[Supervisor</p><p>Supervisor - Level 1		Y		3/29/04		N				411018		SAURABH JAIN		MDEL		5/25/10				No		No</p><p>444230		444230		A		SATYENDRA GANGWAR		M		9/15/79		2/23/04		MDEL		1A		S6083		Delhi-F&A-Pep Boys		Production Agent[Production Agent		Production Agent		N		8/23/04		N				411036		MADHUR GUPTA		MDEL		1/19/09		RTF		Yes		Yes</p><p>562354		562354		A		Arun Kumar		M		2/1/85		2/26/09		MDEL		1A		S6083		Delhi-F&A-Pep Boys		Production Agent[Production Agent		Production Agent		Y		8/26/09		N				411036		MADHUR GUPTA		MDEL		1/13/11		RTF		Yes		Yes</p><p>596932		596932		A		S Gopalan		M		4/24/82		5/13/11		MDEL		1A		S6083		Delhi-F&A-Pep Boys		Production Agent[Production Agent		Production Agent		N				N				411036		MADHUR GUPTA		MDEL		5/17/11				Yes		Yes</p><p>593210		593210		A		POOJA LAXMAN		F		5/7/85		2/22/11		MDEL		1A		S6131		Delhi-HP-Tech		Production - Agent[Production Agent		Production Agent		N				Y				411563		SANDEEP JAISWAL		NJSL		5/24/11		OJT		Yes		Yes</p><p>596096		596096		A		Mandeep Masih		M		3/2/71		4/29/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				411563		SANDEEP JAISWAL		NJSL		5/31/11		OJT		Yes		Yes</p><p>596099		596099		A		Daniel P Kamsuan		M		12/7/82		4/29/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y		Training Dropout		411563		SANDEEP JAISWAL		NJSL		5/31/11				Yes		Yes</p><p>596105		596105		A		Bivek Kumar		M		11/4/72		4/29/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				411563		SANDEEP JAISWAL		NJSL		5/31/11		OJT		Yes		Yes</p><p>596382		596382		A		ATISHEY JAIN		M		9/8/85		5/3/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				411563		SANDEEP JAISWAL		NJSL		5/31/11		OJT		Yes		Yes</p><p>596933		596933		A		Aradhana Kanojia		F		1/28/86		5/13/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y		Training Dropout		411563		SANDEEP JAISWAL		NJSL		5/31/11				Yes		Yes</p><p>599816		599816		A		Shaina S Siddique		F		11/11/86		6/29/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				411563		SANDEEP JAISWAL		NJSL		7/26/11		Trainee		Yes		Yes</p><p>599739		599739		A		PRIYANKA SINGH		F		6/5/88		6/28/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				411563		SANDEEP JAISWAL		NJSL		7/26/11		Trainee		Yes		Yes</p><p>599743		599743		A		Abhishek Sharma		M		12/21/88		6/29/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				411563		SANDEEP JAISWAL		NJSL		7/25/11		Trainee		Yes		Yes</p><p>599748		599748		A		Deepak A		M		1/18/89		6/29/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				411563		SANDEEP JAISWAL		NJSL		7/26/11		Trainee		Yes		Yes</p><p>599756		599756		A		Abhishek Raj		M		4/13/89		6/29/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				411563		SANDEEP JAISWAL		NJSL		7/26/11		Trainee		Yes		Yes</p><p>599798		599798		A		SAHIL DUTT		M		12/16/87		6/29/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				411563		SANDEEP JAISWAL		NJSL		7/26/11		Trainee		Yes		Yes</p><p>599803		599803		A		ANKUSH DABAS		M		6/12/89		6/29/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				411563		SANDEEP JAISWAL		NJSL		7/26/11		Trainee		Yes		Yes</p><p>599531		599531		A		Animesh Ranjan		M		3/31/88		6/24/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				411563		SANDEEP JAISWAL		NJSL		7/26/11		Trainee		Yes		Yes</p><p>599705		599705		A		ANURAGRAVI KUJUR		M		10/18/87		6/28/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				411563		SANDEEP JAISWAL		NJSL		7/26/11		Trainee		Yes		Yes</p><p>599714		599714		A		RAHUL SINHA		M		9/5/89		6/28/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				411563		SANDEEP JAISWAL		NJSL		7/26/11		Trainee		Yes		Yes</p><p>599721		599721		A		ANKITA SINGH		F		5/19/86		6/28/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				411563		SANDEEP JAISWAL		NJSL		7/26/11		Trainee		Yes		Yes</p><p>599726		599726		A		PUNEET KUMAR PATEL		M		8/16/89		6/28/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				411563		SANDEEP JAISWAL		NJSL		7/26/11		Trainee		Yes		Yes</p><p>599730		599730		A		Wilson Edwin		M		3/5/84		6/28/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				411563		SANDEEP JAISWAL		NJSL		7/26/11		Trainee		Yes		Yes</p><p>599318		599318		A		Shashank Shekhar		M		7/8/91		6/21/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				411563		SANDEEP JAISWAL		NJSL		7/25/11		Trainee		Yes		Yes</p><p>599322		599322		A		Pranauti Shah		M		11/26/90		6/21/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				411563		SANDEEP JAISWAL		NJSL		7/25/11		Trainee		Yes		Yes</p><p>599477		599477		A		Nadeesh Singh		M		4/21/88		6/24/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				411563		SANDEEP JAISWAL		NJSL		7/26/11		Trainee		Yes		Yes</p><p>599502		599502		A		Eshaan Dwivedi		M		3/3/90		6/24/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				411563		SANDEEP JAISWAL		NJSL		7/26/11		Trainee		Yes		Yes</p><p>599507		599507		A		Ritu Mittal		F		5/28/87		6/24/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				411563		SANDEEP JAISWAL		NJSL		7/26/11		Trainee		Yes		Yes</p><p>599516		599516		A		Dheeraj Sharma		M		7/11/87		6/24/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				411563		SANDEEP JAISWAL		NJSL		7/26/11		Trainee		Yes		Yes</p><p>586264		586264		A		SANJANA DHIMAN		F		3/6/88		9/24/10		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		Y		3/24/11		N				412651		CHARLES DAVID		NGND		9/25/10		RTF		Yes		Yes</p><p>591363		591363		A		Raman Malhotra		M		12/4/87		1/11/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		Y		7/11/11		N				412651		CHARLES DAVID		NGND		1/12/11		RTF		Yes		Yes</p><p>592687		592687		A		GAURAV KUMAR		M		10/1/90		2/11/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				Y				412651		CHARLES DAVID		NGND		2/15/11		RTF		Yes		Yes</p><p>592703		592703		A		Aakash Verma		M		11/15/90		2/11/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		Y		8/11/11		N				412651		CHARLES DAVID		NGND		2/14/11		RTF		Yes		Yes</p><p>593214		593214		A		RAHUL GUPTA		M		7/26/88		2/22/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		Y		8/22/11		N				412651		CHARLES DAVID		NGND		2/23/11		RTF		Yes		Yes</p><p>593311		593311		A		AMIT KUMAR		M		1/28/88		2/25/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		Y		8/25/11		N				412651		CHARLES DAVID		NGND		2/28/11		RTF		Yes		Yes</p><p>597275		597275		A		Devesh Pathak		M		7/1/90		5/17/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				N				412651		CHARLES DAVID		NGND		5/30/11		RTF		Yes		Yes</p><p>597377		597377		A		Manish Kumar Rawat		M		5/16/82		5/20/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				Y				412651		CHARLES DAVID		NGND		5/23/11		RTF		Yes		Yes</p><p>595777		595777		A		Vibhash Kumar		M		5/5/89		4/21/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				N				412651		CHARLES DAVID		NGND		4/25/11		RTF		Yes		Yes</p><p>595787		595787		A		Ashish K Shrivastava		M		2/20/83		4/21/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				Y				412651		CHARLES DAVID		NGND		4/25/11		RTF		Yes</p><p>Yes</p><p>596389		596389		A		Nishu Sharma		F		10/13/87		5/3/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				Y				412651		CHARLES DAVID		NGND		5/4/11		RTF		Yes		Yes</p><p>596395		596395		A		Madan Pal Singh		M		7/2/78		5/3/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				Y				412651		CHARLES DAVID		NGND		5/4/11		RTF		Yes		Yes</p><p>596424		596424		A		Vinay Kumar Singh		M		11/9/83		5/3/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				Y				412651		CHARLES DAVID		NGND		5/4/11		RTF		Yes		Yes</p><p>597210		597210		A		Sarika GAUTAM		F		7/2/87		5/17/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				Y				412651		CHARLES DAVID		NGND		5/18/11		RTF		Yes		Yes</p><p>585171		585171		A		PANKAJ GARG		M		7/25/86		8/16/10		MDEL		2A		S1110		Business Finance & Pricing		Assistant Manager - Finance[Assistant Ma		Individual Contributor		N		2/16/11		N				413332		HIMANSHU AGGARWAL		MDEL		8/28/10				No		No</p><p>404115		404115		A		RAHUL KANOJIA		M		1/30/86		7/27/07		MDEL		1B		S6083		Delhi-F&A-Pep Boys		Ist level supervisor[Supervisor Level 1		Supervisor - Level 1		Y		1/27/08		Y				413356		RIMA KUMARI		MDEL		10/30/07				Yes		Yes</p><p>406267		406267		A		MUKUL ARORA		M		7/21/74		8/27/07		MDEL		1B		S6083		Delhi-F&A-Pep Boys		1st Level Supervisor[Supervisor Level 1		Supervisor - Level 1		N		2/27/08		N				413356		RIMA KUMARI		MDEL		12/5/07				No		No</p><p>413531		413531		A		RAJIV KUMAR		M		1/12/78		1/29/08		MDEL		1A		S6083		Delhi-F&A-Pep Boys		Production Agent[Production Agent		Production Agent		Y		7/29/08		N				413356		RIMA KUMARI		MDEL		6/6/08		RTF		Yes		Yes</p><p>479124		479124		A		AMANDEEP KAUR		F		3/8/84		5/29/06		MDEL		1A		S6083		Delhi-F&A-Pep Boys		Production Agent[Production Agent		Production Agent		Y		11/29/06		Y				413356		RIMA KUMARI		MDEL		1/7/09		RTF		Yes		Yes</p><p>486799		486799		A		BHAWNA MALHOTRA		F		7/7/83		10/19/06		MDEL		1A		S6083		Delhi-F&A-Pep Boys		Production Agent[Production Agent		Production Agent		Y		4/19/07		Y				413356		RIMA KUMARI		MDEL		5/22/08		RTF		Yes		Yes</p><p>495876		495876		A		VIVEK MISHRA		M		7/1/69		3/26/07		MDEL		1A		S6083		Delhi-F&A-Pep Boys		Production Agent[Production Agent		Production Agent		N		9/26/07		N				413356		RIMA KUMARI		MDEL		4/3/09		RTF		Yes		Yes</p><p>596390		596390		A		Astha Srivastava		F		1/20/88		5/3/11		MDEL		1A		S6083		Delhi-F&A-Pep Boys		Production Agent[Production Agent		Production Agent		N				Y				413356		RIMA KUMARI		MDEL		5/17/11				Yes		Yes</p><p>596905		596905		A		Nitin Khurana		M		4/20/92		5/13/11		MDEL		1A		S5226		AOL UK BBN		Production Agent (L1)[Production Agent		Production Agent		N				N				416774		HITESH AGGARWAL		NJSL		6/7/11		RTF		Yes		Yes</p><p>597169		597169		A		Manish Arora		M		11/8/85		5/17/11		MDEL		1A		S5226		AOL UK BBN		Production Agent (L1)[Production Agent		Production Agent		N				Y				416774		HITESH AGGARWAL		NJSL		6/7/11		RTF		Yes		Yes</p><p>575574		575574		A		VIVEK RAI		M		2/21/83		12/24/09		MDEL		1A		S5226		AOL UK BBN		Production Agent (L1)[Production Agent		Production Agent		Y		6/24/10		N				416967		INDRESH ARORA		NJSL		3/6/10		RTF		Yes		Yes</p><p>575578		575578		A		SALIMA RAI		F		8/12/85		12/24/09		MDEL		1A		S5226		AOL UK BBN		Production Agent (L1)[Production Agent		Production Agent		Y		6/24/10		N				416967		INDRESH ARORA		NJSL		3/6/10		RTF		Yes		Yes</p><p>592834		592834		A		Mohd Faraz Khan		M		1/24/84		2/15/11		MDEL		1A		S5226		AOL UK BBN		Production Agent (L1)[Production Agent		Production Agent		Y		8/15/11		N				416967		INDRESH ARORA		NJSL		6/3/11		RTF		Yes		Yes</p><p>593453		593453		A		AJAY SHUKLA		M		11/7/88		2/28/11		MDEL		1A		S5226		AOL UK BBN		Production Agent (L1)[Production Agent		Production Agent		Y		8/28/11		N				416967		INDRESH ARORA		NJSL		5/31/11		RTF		Yes		Yes</p><p>585381		585381		A		DHARMENDRA KUMAR		M		7/18/88		8/25/10		MDEL		1A		S6235		01-GNDC-TH-M&C-CS-India-V-MTS India		Agent[Production Agent		Production Agent		Y		2/25/11		N				417975		ARUN KUMAR SHARMA		MDEL		8/27/10		RTF		Yes		Yes</p><p>585384		585384		A		CHANDAN CHATURVEDI		M		7/10/88		8/25/10		MDEL		1A		S6235		01-GNDC-TH-M&C-CS-India-V-MTS India		Agent[Production Agent		Production Agent		Y		2/25/11		Y				417975		ARUN KUMAR SHARMA		MDEL		8/27/10		RTF		Yes		Yes</p><p>585387		585387		A		MAYANK SHUKLAA		M		6/12/83		8/25/10		MDEL		1A		S6235		01-GNDC-TH-M&C-CS-India-V-MTS India		Agent[Production Agent		Production Agent		Y		2/25/11		N				417975		ARUN KUMAR SHARMA		MDEL		8/27/10		RTF		Yes		Yes</p><p>585396		585396		A		DILIP KUMAR		M		4/6/83		8/26/10		MDEL		1A		S6235		01-GNDC-TH-M&C-CS-India-V-MTS India		Agent[Production Agent		Production Agent		Y		2/26/11		N				417975		ARUN KUMAR SHARMA		MDEL		8/27/10		RTF		Yes		Yes</p><p>585397		585397		A		ABHISHEK MISHRA		M		5/7/91		8/26/10		MDEL		1A		S6235		01-GNDC-TH-M&C-CS-India-V-MTS India		Agent[Production Agent		Production Agent		Y		2/26/11		N				417975		ARUN KUMAR SHARMA		MDEL		8/27/10		RTF		Yes		Yes</p><p>439740		439740		A		ABHISEK CHATURVEDI		M		8/15/79		9/15/03		MDEL		3B		S6136		Pune-Core-BelCan		Sup Level-3[Supervisor Level 3		Supervisor - Level 3		Y		3/15/04		Y				20205		ASEEM ROY		MDEL		10/1/08				No		No</p><p>445384		445384		A		SATYAM SRIVASTAVA		M		12/23/75		4/19/04		MDEL		2A		S5165		BHARTI		1st Level Supervisor (GL)[Supervisor Lev		Supervisor - Level 1		Y		10/19/04		N				20936		SRIRUP SARKAR		NGND		6/1/11				No		No</p><p>459339		459339		A		MADHUR DHINGRA		M		1/3/84		1/24/05		MDEL		1B		S5165		BHARTI		1st Level Superviso[Supervisor Level 1		Supervisor - Level 1		Y		7/24/05		N				20936		SRIRUP SARKAR		NGND		5/25/10				No		No</p><p>469280		469280		A		MAHIP SINGH BISHT		M		6/7/84		11/28/05		MDEL		1B		S5165		BHARTI		1st Level Superviso[Supervisor Level 1		Supervisor - Level 1		N		5/28/06		N				20936		SRIRUP SARKAR		NGND		2/22/11		RTF		No		No</p><p>488551		488551		A		VIKASH RANJAN		M		7/10/84		11/13/06		MDEL		1B		S5165		BHARTI		1st Level Superviso[Supervisor Level 1		Supervisor - Level 1		Y		5/13/07		N				20936		SRIRUP SARKAR		NGND		8/21/10				No		No</p><p>495029		495029		A		ANKIT JAIN		M		7/26/80		3/8/07		MDEL		1B		S5165		BHARTI		1st Level Superviso[Supervisor Level 1		Supervisor - Level 1		N		9/8/07		Y				20936		SRIRUP SARKAR		NGND		1/24/11		RTF		No		No</p><p>901310		901310		A		ANURAG BAJORIA		M		10/9/83		11/1/08		MDEL		2B		S1110		Business Finance & Pricing		Deputy MGR[Deputy Manager		Individual Contributor		Y		11/1/08		N				20947		VIKRAM BHARGAVA		MDEL		11/3/08				No		No</p><p>439028		439028		A		SAMARJIT MANDAL		M		2/16/81		9/22/03		MDEL		2A		S6131		Delhi-HP-Tech		1st Level Supervisor[Supervisor Level 1		Supervisor - Level 1		Y		3/22/04		N				21051		VINEET PILLAI		MDEL		1/31/09				No		No</p><p>441997		441997		A		ANURAG SIDHOLA		M		3/28/79		11/10/03		MDEL		2A		S6131		Delhi-HP-Tech		1st Level Supervisor[Supervisor Level 1		Supervisor - Level 1		Y		5/10/04		N				21505		VENKATESH KINNI		MDEL		8/7/08				No		No</p><p>463424		463424		A		SUJIT DAS		M		12/26/82		3/28/05		MDEL		2A		S6131		Delhi-HP-Tech		1st Level Supervisor[Supervisor Level 1		Supervisor - Level 1		Y		9/28/05		N				21505		VENKATESH KINNI		MDEL		8/21/10				No		No</p><p>467579		467579		A		PRADEEP KUMAR SINGH		M		2/10/78		10/10/05		MDEL		1B		S6131		Delhi-HP-Tech		1st Level Supervisor[Supervisor Level 1		Supervisor - Level 1		Y		4/10/06		Y				21505		VENKATESH KINNI		MDEL		1/11/09				No		No</p><p>471020		471020		A		TARUN GUPTA		M		6/16/75		1/2/06		MDEL		1B		S6131		Delhi-HP-Tech		1st Level Supervisor[Supervisor Level 1		Supervisor - Level 1		Y		7/2/06		N				21505		VENKATESH KINNI		MDEL		8/22/08				No		No</p><p>472281		472281		A		DEVTANU CHAKRABORTY		M		11/6/82		1/23/06		MDEL		1B		S6131		Delhi-HP-Tech		1st Level Supervisor[Supervisor Level 1		Supervisor - Level 1		Y		7/23/06		N				21505		VENKATESH KINNI		MDEL		1/1/09				No		No</p><p>592258		592258		A		SHASHANK SHUKLA		M		8/17/88		1/31/11		MDEL		1A		S6131		Delhi-HP-Tech		Production - Agent[Production Agent		Production Agent		N				Y				21505		VENKATESH KINNI		MDEL		3/2/11		Trainee		Yes		Yes</p><p>599901		599901		A		PRATEEK SRIVASTAVA		M		7/27/90		6/30/11		MDEL		1A		S6131		Delhi-HP-Tech</p><p>Production Agent.[Production Agent		Production Agent		N				Y				21505		VENKATESH KINNI		MDEL		8/1/11		Trainee		Yes		Yes</p><p>599915		599915		A		PRAVEEN KUMAR V		M		5/30/79		6/30/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				21505		VENKATESH KINNI		MDEL		8/1/11		Trainee		Yes		Yes</p><p>599929		599929		A		RUBAL GUPTA		M		1/1/87		6/30/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				21505		VENKATESH KINNI		MDEL		8/3/11		Trainee		Yes		Yes</p><p>448611		448611		A		ANISH GOPINATHAN		M		11/2/78		6/28/04		MDEL		1B		S5165		BHARTI		Traine[Trainer		Individual Contributor		Y		12/28/04		N				21694		HARDEEP SINGH		MDEL		11/19/08				No		No</p><p>468837		468837		A		MUKUL PHOOLWAR		M		11/18/72		11/16/05		MDEL		1B		S5165		BHARTI		Traine[Trainer		Individual Contributor		N		5/16/06		Y				21694		HARDEEP SINGH		MDEL		11/26/10		RTF		No		No</p><p>515042		515042		A		Neeraj Raghav		M		10/6/79		7/8/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				Y				21694		HARDEEP SINGH		MDEL		7/12/11		Trainee		Yes		Yes</p><p>516183		516183		A		Tuhin Das		M		6/9/86		7/26/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				N				21694		HARDEEP SINGH		MDEL		7/28/11		Trainee		Yes		Yes</p><p>516242		516242		A		Sumana Dey		F		9/19/90		7/26/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				N				21694		HARDEEP SINGH		MDEL		7/28/11		Trainee		Yes		Yes</p><p>516401		516401		A		Amrit Pal Kaur		F		10/14/86		7/29/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				N				21694		HARDEEP SINGH		MDEL		8/1/11		Trainee		Yes		Yes</p><p>599727		599727		A		LALIT MOHAN PANDEY		M		6/22/88		6/28/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				Y				21694		HARDEEP SINGH		MDEL		6/30/11		OJT		Yes		Yes</p><p>599885		599885		A		ROHIT ARORA		M		11/15/90		6/30/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				Y				21694		HARDEEP SINGH		MDEL		7/4/11		OJT		Yes		Yes</p><p>599521		599521		A		Rudransh Sinha		M		2/16/88		6/24/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				Y		Training Dropout		21694		HARDEEP SINGH		MDEL		6/27/11				Yes		Yes</p><p>599525		599525		A		RAJDEEP SINHA		M		4/7/81		6/24/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				N				21694		HARDEEP SINGH		MDEL		6/27/11		OJT		Yes		Yes</p><p>599529		599529		A		Poonam Gautam		F		11/24/88		6/24/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				Y		Training Dropout		21694		HARDEEP SINGH		MDEL		6/27/11				Yes		Yes</p><p>599543		599543		A		Subhash Chand		M		2/15/86		6/24/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				N				21694		HARDEEP SINGH		MDEL		6/27/11		OJT		Yes		Yes</p><p>599547		599547		A		Neha Singh		F		5/25/90		6/24/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				N				21694		HARDEEP SINGH		MDEL		6/27/11		OJT		Yes		Yes</p><p>599717		599717		A		RAVINDER KUMAR		M		6/10/91		6/28/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				Y				21694		HARDEEP SINGH		MDEL		6/30/11		OJT		Yes		Yes</p><p>599493		599493		A		Mohd. Saifi		M		5/30/88		6/24/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				N				21694		HARDEEP SINGH		MDEL		6/27/11		OJT		Yes		Yes</p><p>599494		599494		A		Arjun Singh		M		4/11/87		6/24/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				N				21694		HARDEEP SINGH		MDEL		6/27/11		OJT		Yes		Yes</p><p>599509		599509		A		Arvind Singh		M		8/5/86		6/24/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				N				21694		HARDEEP SINGH		MDEL		6/27/11		OJT		Yes		Yes</p><p>599512		599512		A		Vikash Kumar Singh		M		6/3/93		6/24/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				N				21694		HARDEEP SINGH		MDEL		6/27/11		OJT		Yes		Yes</p><p>599513		599513		A		Akanksha A		F		6/20/90		6/24/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				Y				21694		HARDEEP SINGH		MDEL		6/27/11		OJT		Yes		Yes</p><p>599519		599519		A		Loveneesh Rawat		M		8/23/89		6/24/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				Y				21694		HARDEEP SINGH		MDEL		6/27/11		OJT		Yes		Yes</p><p>599325		599325		A		Amandeep Kaur Ahluwalia		F		6/10/90		6/21/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				Y		Training Dropout		21694		HARDEEP SINGH		MDEL		6/22/11				Yes		Yes</p><p>599338		599338		A		MD RASHID ANWAR KHAN		M		10/29/88		6/21/11		MDEL		1A		S5165		BHARTI		Agent[Production Agent		Production Agent		N				Y				21694		HARDEEP SINGH		MDEL		6/22/11		OJT		Yes		Yes</p><p>599469		599469		A		Kuljeet Kaur		F		4/30/88		6/24/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				Y				21694		HARDEEP SINGH		MDEL		6/27/11		Trainee		Yes		Yes</p><p>599478		599478		A		Sheeba Jahan		F		7/28/86		6/24/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				N				21694		HARDEEP SINGH		MDEL		6/27/11		OJT		Yes		Yes</p><p>599479		599479		A		Mukesh Dhiman		M		9/15/82		6/24/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				N				21694		HARDEEP SINGH		MDEL		6/27/11		OJT		Yes		Yes</p><p>599490		599490		A		Renu Bala		F		3/17/87		6/24/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				N				21694		HARDEEP SINGH		MDEL		6/27/11		OJT		Yes		Yes</p><p>599143		599143		A		Pankaj Pokhriyal		M		4/1/92		6/17/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				Y				21694		HARDEEP SINGH		MDEL		6/22/11		OJT		Yes		Yes</p><p>599152		599152		A		Pukhrambam Ratna Sinha		F		2/19/88		6/17/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				N				21694		HARDEEP SINGH		MDEL		6/22/11		OJT		Yes		Yes</p><p>599155		599155		A		VARUN SINGH RATHAUR		M		10/1/92		6/17/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				Y		Training Dropout		21694		HARDEEP SINGH		MDEL		6/22/11				Yes		Yes</p><p>599284		599284		A		Bharat Sharma		M		9/19/89		6/21/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				Y		Training Dropout		21694		HARDEEP SINGH		MDEL		6/22/11				Yes		Yes</p><p>599297		599297		A		Suraj Raghuwanshi		M		1/14/89		6/21/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				Y				21694		HARDEEP SINGH		MDEL		6/22/11		OJT		Yes		Yes</p><p>599323		599323		A		Raj Sonkar		M		6/25/88		6/21/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				N				21694		HARDEEP SINGH		MDEL		6/22/11		OJT		Yes		Yes</p><p>598905		598905		A		ANURADHA SOLANKI		F		4/12/85		6/15/11		MDEL		1B		S6247		GNDC-Airtel-Platinum		Traine[Trainer		Individual Contributor		N				N				21694		HARDEEP SINGH		MDEL		6/17/11				No		No</p><p>599024		599024		A		RAHUL SHARMA		M		6/5/90		6/17/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				N				21694		HARDEEP SINGH		MDEL		6/22/11		OJT		Yes		Yes</p><p>599039		599039		A		RENU SINGH		F		9/25/84		6/17/11		MDEL		1A		S5165		BHARTI		Agent[Production Agent		Production Agent		N				Y		Training Dropout		21694		HARDEEP SINGH		MDEL		6/22/11				Yes		Yes</p><p>599118		599118		A		DEEPAK SHARMA		M		11/11/88		6/17/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				N				21694		HARDEEP SINGH		MDEL		6/22/11		OJT		Yes		Yes</p><p>599128		599128		A		MEHNAZ AHKTER		F		1/4/88		6/17/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				Y		Training Dropout		21694		HARDEEP SINGH		MDEL		6/22/11				Yes		Yes</p><p>599137		599137		A		Prerna Mathur		F		6/27/91		6/17/11		MDEL		1A		S5165		BHARTI		Production</p><p>Agent.[Production Agent		Production Agent		N				Y				21694		HARDEEP SINGH		MDEL		6/22/11		OJT		Yes		Yes</p><p>598719		598719		A		MANZOOR ILAHI SHAH		M		10/28/88		6/10/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				Y				21694		HARDEEP SINGH		MDEL		6/14/11		OJT		Yes		Yes</p><p>598858		598858		A		Ashfaque Hasnain		M		12/15/87		6/14/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				N				21694		HARDEEP SINGH		MDEL		6/15/11		OJT		Yes		Yes</p><p>598874		598874		A		Vikas Kumar Atray		M		6/1/88		6/14/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				N				21694		HARDEEP SINGH		MDEL		6/15/11		OJT		Yes		Yes</p><p>598878		598878		A		Haroon Rasheed		M		7/25/88		6/14/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				N				21694		HARDEEP SINGH		MDEL		6/15/11		OJT		Yes		Yes</p><p>598884		598884		A		ROHIT KUMAR		M		3/19/89		6/14/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				N				21694		HARDEEP SINGH		MDEL		6/15/11		OJT		Yes		Yes</p><p>598885		598885		A		NEELAM RATHAUR		F		11/1/88		6/14/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				N				21694		HARDEEP SINGH		MDEL		6/15/11		OJT		Yes		Yes</p><p>598670		598670		A		Vijayveer Singh		M		1/14/83		6/10/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				N				21694		HARDEEP SINGH		MDEL		6/13/11		OJT		Yes		Yes</p><p>598677		598677		A		Ankit Yadav		M		5/6/90		6/10/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				N				21694		HARDEEP SINGH		MDEL		6/13/11		OJT		Yes		Yes</p><p>598692		598692		A		Ahmad Faraz Siddiqui		M		8/22/88		6/10/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				N				21694		HARDEEP SINGH		MDEL		6/13/11		OJT		Yes		Yes</p><p>598694		598694		A		REKHA UDAYAN		F		2/2/90		6/10/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				N				21694		HARDEEP SINGH		MDEL		6/13/11		OJT		Yes		Yes</p><p>598696		598696		A		Peter Sangma		M		9/29/90		6/10/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				N				21694		HARDEEP SINGH		MDEL		6/13/11		OJT		Yes		Yes</p><p>598707		598707		A		ANITA JAIN		F		8/29/83		6/10/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				Y		Training Dropout		21694		HARDEEP SINGH		MDEL		6/13/11				Yes		Yes</p><p>591568		591568		A		SAMRITI ARORA		F		6/28/86		1/17/11		MDEL		1B		S6247		GNDC-Airtel-Platinum		Traine[Trainer		Individual Contributor		Y		7/17/11		N				21694		HARDEEP SINGH		MDEL		1/20/11				No		No</p><p>591902		591902		A		ANJALI GUPTA		F		11/19/88		1/25/11		MDEL		1B		S6247		GNDC-Airtel-Platinum		Traine[Trainer		Individual Contributor		Y		7/25/11		N				21694		HARDEEP SINGH		MDEL		1/28/11				No		No</p><p>592767		592767		A		AKHIL DHINGRA		M		3/4/87		2/15/11		MDEL		1B		S6247		GNDC-Airtel-Platinum		Traine[Trainer		Individual Contributor		Y		8/15/11		N				21694		HARDEEP SINGH		MDEL		2/23/11				No		No</p><p>593632		593632		A		SACHIN KUMAR		M		12/15/81		3/1/11		MDEL		1B		S6247		GNDC-Airtel-Platinum		Traine[Trainer		Individual Contributor		N				N				21694		HARDEEP SINGH		MDEL		3/2/11				No		No</p><p>598246		598246		A		AMIT KUMAR SRIVASTAVA		M		9/3/79		6/3/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				Y				21694		HARDEEP SINGH		MDEL		6/7/11		OJT		Yes		Yes</p><p>598555		598555		A		Rinku Kumar Keshari		M		2/10/91		6/7/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				N				21694		HARDEEP SINGH		MDEL		6/9/11		OJT		Yes		Yes</p><p>589200		589200		A		LIJU RAJ		M		1/9/85		11/29/10		MDEL		1B		S6247		GNDC-Airtel-Platinum		Traine[Trainer		Individual Contributor		Y		5/29/11		N				21694		HARDEEP SINGH		MDEL		12/6/10				No		No</p><p>589577		589577		A		HARJEET SINGH SACHDEVA		M		9/2/82		12/6/10		MDEL		1B		S6247		GNDC-Airtel-Platinum		Traine[Trainer		Individual Contributor		Y		6/6/11		N				21694		HARDEEP SINGH		MDEL		12/10/10				No		No</p><p>591142		591142		A		VINEETH VASUDEVAN NAIR		M		11/1/85		1/5/11		MDEL		1B		S6247		GNDC-Airtel-Platinum		Traine[Trainer		Individual Contributor		Y		7/5/11		N				21694		HARDEEP SINGH		MDEL		1/7/11				No		No</p><p>516690		516690		A		Punam Kumari		F		1/7/82		8/2/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				N				21694		HARDEEP SINGH		MDEL		8/3/11		Trainee		Yes		Yes</p><p>516694		516694		A		Sandeep Ranapaheli		M		10/10/89		8/2/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				N				21694		HARDEEP SINGH		MDEL		8/3/11		Trainee		Yes		Yes</p><p>516695		516695		A		RINKU BEHERA		M		6/12/90		8/2/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				N				21694		HARDEEP SINGH		MDEL		8/3/11		Trainee		Yes		Yes</p><p>516696		516696		A		AMIT KUMAR		M		11/9/88		8/2/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				N				21694		HARDEEP SINGH		MDEL		8/3/11		Trainee		Yes		Yes</p><p>516698		516698		A		Mohd Danish		M		3/1/89		8/2/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				N				21694		HARDEEP SINGH		MDEL		8/3/11		Trainee		Yes		Yes</p><p>516708		516708		A		VARUN KUMAR		M		10/7/85		8/2/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				N				21694		HARDEEP SINGH		MDEL		8/3/11		Trainee		Yes		Yes</p><p>516472		516472		A		ANAZ AHMAD		M		2/15/86		7/29/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				N				21694		HARDEEP SINGH		MDEL		8/1/11		Trainee		Yes		Yes</p><p>516679		516679		A		MAYANK TRIPATHI		M		9/14/83		8/2/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				N				21694		HARDEEP SINGH		MDEL		8/3/11		Trainee		Yes		Yes</p><p>516684		516684		A		Ajay Tripathi		M		8/20/91		8/2/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				N				21694		HARDEEP SINGH		MDEL		8/3/11		Trainee		Yes		Yes</p><p>516686		516686		A		BISHNU SINGH CHOUDHARY		M		2/2/89		8/2/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				N				21694		HARDEEP SINGH		MDEL		8/3/11		Trainee		Yes		Yes</p><p>516687		516687		A		Alfred Oscar Lawrence		M		10/12/91		8/2/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				N				21694		HARDEEP SINGH		MDEL		8/3/11		Trainee		Yes		Yes</p><p>516689		516689		A		MD. AQUIL SHOEBI		M		3/5/92		8/2/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				N				21694		HARDEEP SINGH		MDEL		8/3/11		Trainee		Yes		Yes</p><p>516445		516445		A		Abhishek Kumar		M		12/20/89		7/29/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				N				21694		HARDEEP SINGH		MDEL		8/1/11		Trainee		Yes		Yes</p><p>516446		516446		A		Prince Tyagi		M		5/10/89		7/29/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				N				21694		HARDEEP SINGH		MDEL		8/1/11		Trainee		Yes		Yes</p><p>516453		516453		A		MINAKSHI SINGH		F		5/28/86		7/29/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				N				21694		HARDEEP SINGH		MDEL		8/1/11		Trainee		Yes		Yes</p><p>516462		516462		A		RAHUL KHANDELWAL		M		9/30/90		7/29/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				N				21694		HARDEEP SINGH		MDEL		8/1/11		Trainee		Yes		Yes</p><p>516463		516463		A		SAMAKSH RAWAL		M		7/23/91		7/29/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				N				21694		HARDEEP SINGH		MDEL		8/1/11		Trainee		Yes		Yes</p><p>516465		516465		A		Mamta Karakoti		F		8/3/88		7/29/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				N				21694		HARDEEP SINGH		MDEL		8/1/11		Trainee		Yes		Yes</p><p>516418		516418		A		Shivani Nanda		F		10/6/91		7/29/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production</p><p>Cost Centers).</p><p>So far we have covered that, through what all phases an employee undergoes. Now let’s learn about the Headcount Validation procedure followed by CWFM Team to corroborate the available resource in system.</p><p>Headcount Validation is weekly procedure for all the voice account and monthly exercise for Non Voice accounts. During this process SLC Team fetches out the Active Manpower report from SRS Tool on every Friday and shares it with Operations team for validation of the ( Active & Inactive or Of production resource).</p><p>Complete process of preparation of Headcount Tracking file, is followed by SLC Team.</p><p>On every Friday all accounts leads at SLC for their respective accounts fetches out the Active Manpower report from SRS Tool. This report can be fetched basis the location or at Cost Code level.</p><p>SRS Application downloads the Active Manpower report as on date and for all the Bands from (1A to 5A), however for all voice accounts capacity planning is done for 1A resource only and for Non Voice its depends as per the locked Billable FTE defined in SOW (Statement of work).</p><p>The major fields that we would need to validate and basis that we filter the data are highlighted bold in the above table. Post filtration of data Production Headcount sheet gets updated and there after basis the assigned Ted Role (Production or Individual Contributor) data flows to Agent HC Detail Sheet.</p><p>Field Header</p><p>Description</p><p>Employee Id</p><p>Unique Code for Every Individual</p><p>Hris No</p><p>Unique Code for Every Individual</p><p>Emp Status</p><p>Active or Inactive</p><p>Employee Name</p><p>Name of the Employee</p><p>Gender</p><p>Male / Female</p><p>DOB</p><p>Date of Birth</p><p>DOJ</p><p>Date of Joining the Organization</p><p>Location</p><p>Wipro Location</p><p>Level Code</p><p>Level Code of the Employee</p><p>SAP CC Code</p><p>Cost Code an Employee is aligned with</p><p>Org Name</p><p>Name of the Process</p><p>Org Role Desc</p><p>Role in the Process</p><p>Ted Role</p><p>Role Defined by TED / Organization</p><p>Confirmed</p><p>Confirmation status Yes or NO</p><p>Doc</p><p>Date of Confirmation</p><p>Salary on Hold</p><p>Coming Salary is on Hold or Not</p><p>Bench Reason</p><p>Whether Employee is on Bench or Not</p><p>Boss Id</p><p>Supervisor's Employee ID</p><p>Boss Name</p><p>Supervisor's Name</p><p>Boss Location</p><p>Location where Supervisor Sits</p><p>Emp Org Start Date</p><p>When did an Employee moved to current Org Structure</p><p>Phase</p><p>Phase of Employee Life Cycle - Trainee/OJT/Floor</p><p>Productive</p><p>Production or Non Production Agent</p><p>Billable</p><p>Billable or Non Billable resource</p><p>Agent HC Detail sheet has the relevant information of all the 1A production agent’s such as their (Teleset, EMP Name, Boss Name, Emp Ted Role) against these fields operation teams validates the Current Status of the employee such as (Floor , Leave, OJT , DTS SME , REDEP etc) and also shares the leave preferences for coming week. The last sheet in this file is summary sheet which is linked to Agent HC Detail sheet. This sheet shows the number of Individual contributor against the Production Agent and also illustrates the difference between the fetched and OPS validated active manpower dump. Attached is the copy of the fetched SRS dump and the operations validated SAP dump.</p><p>ATTRITION</p><p>Defining Attrition: - “A reduction in the number of employees through Retirement, Resignation or Death".</p><p>BPO industry in India is one of the fastest growing industries in the country. It creates a large chunk of jobs in the country. However, as with the growth come the deterrents. One of the most critical problems faced by this industry is that of attrition. Attrition arises with employees leave the company.</p><p>Following are the different forms of attrition and their types:</p><p>Negative Attrition</p><p>Death of an employee, Retirement or Better opportunity in some other company</p><p>Positive Attrition</p><p>Movement to other department, Promotion within or outside the department</p><p>Cost of Attrition</p><p>There are a number of costs which are incurred by a BPO when they hire any new employee. These costs can be in terms of monetary or can be in terms of time wasted or any other intangible things. Some of these costs can be as stated below: -</p><p>Hiring or Recruitment Costs: - Costs of advertisement, agency costs, employee referral costs, internet posting costs, etc.</p><p>Training Costs: - Induction program costs, lodging costs during that period, orientation material costs and cost of person who conducts orientation.</p><p>New Hiring Costs: - Cost of bringing new person aboard, time taken in understanding the job of the employee who left and other perks given.</p><p>Low Productivity Costs: - As new employee is learning new job, company policies, etc., they are not fully productive.</p><p>Low Sales Cost: - Experience and the contacts that were lost, time for which the position was vacant and other such things which result in either loss of customers or lower sales.</p><p>How to Calculate Attrition%</p><p>Across industry there are different methods to calculate Attrition, below mentioned are few ways by which attrition can be derived.</p><p>Attrition at the Day level</p><p>Attrition % = Count of Employees Quit ÷ (Total Live Headcount + Attrition)</p><p>Attrition % = 11 ÷ (386 + 11)</p><p>Count of Attrition</p><p>Live HC</p><p>Attrition %</p><p>11</p><p>386</p><p>2.77%</p><p>Attrition at Monthly Level</p><p>Monthly level attrition is derived by the average weekly headcount available against total attrition in the month.</p><p>Monthly Attrition % = Count of Employees Quit in the Month ÷ Average Headcount</p><p>Week</p><p>Count of Attrition</p><p>Headcount</p><p>Attrition %</p><p>Attrition %</p><p>1</p><p>5</p><p>117</p><p>8.73%</p><p>[(5 + 3 + 0 + 2) / ((117 + 115 + 112 + 114) / 4)]</p><p>2</p><p>3</p><p>115</p><p>3</p><p>0</p><p>112</p><p>4</p><p>2</p><p>114</p><p>Attrition at Weekly Level</p><p>Monthly level attrition is derived by the average weekly headcount available against total attrition in the month.</p><p>Weekly Attrition % = Count of Employees Quit in the Week ÷ Average Headcount</p><p>Attrition of New Hires</p><p>Attrition % for New Hires = [Count of Attrition ÷ (Actual Employee + New Joined)]</p><p>Count of Attrition</p><p>Actual Headcount</p><p>New Joined</p><p>Attrition %</p><p>Attrition %</p><p>30</p><p>500</p><p>100</p><p>5.00%</p><p>30 / (500 + 100)</p><p>Now as we had 500 previously and 100 new joined so it makes 500 + 100 =600. Hence, the attrition count would be 600 * 5% = 30. At the same time attrition is 5.00% that shows we lost 30 employees of 500 and 100 more joined which makes count to 570, which is the current available headcount.</p><p>Attrition Treatment in Capacity Planner</p><p>Analysis and gauging attrition trend makes a great sense from capacity planning perspective because the headcount is projected basis the attrition trend. Any process operating from India, the attrition data is available through online application – SRS. Through SRS, the data can be fetched basis the Location or Cost Code of the process and also the date range can be selected for attrition period.</p><p>In the attrition dump there are various fields available, that we would have to validate and use as per the requirement and process structure. Below is the snapshot and description for the attrition dump.</p><p>Field Header</p><p>Description</p><p>Emp Id</p><p>Unique Code for Every Individual</p><p>Emp Name</p><p>Name of the Employee</p><p>Level Code</p><p>Level Code of the Employee</p><p>CCCode</p><p>Unique Code for the Process</p><p>Org Name</p><p>Name of the Process</p><p>Relieving Date</p><p>Relieving Date of the Employee</p><p>Reason</p><p>Reason for Attrition</p><p>Sub Reason</p><p>Explanation of the Reason</p><p>Category</p><p>Voluntary or Involuntary Separation</p><p>Supervisor</p><p>Emp Id of the Supervisor</p><p>Supervisor Name</p><p>Name of the Supervisor</p><p>Supervisor Reason</p><p>Comments by Supervisor</p><p>Supervisor Sub Reason</p><p>Explanation of the Supervisor Reason</p><p>Ted Spoc</p><p>Emp Id of the Ted Spoc</p><p>Ted Spoc Name</p><p>Name of the Ted Spoc</p><p>DOJ</p><p>Date of Joining the Organisation</p><p>DOS</p><p>Date of Separation from the Organisation</p><p>Org Role Desc</p><p>Role in the Process</p><p>Ted Role</p><p>Role Defined by TED / Organisation</p><p>Unit Code</p><p>Location of the Process</p><p>LWD</p><p>Last Working Day of the Employee</p><p>Phase</p><p>Phase of Employee Life Cycle - Trainee/OJT/Floor</p><p>The major fields that we would need to validate and basis that we would need to fetch the data, are highlighted above in “green” color. Below is the description for the</p><p>Agent		Production Agent		N				N				21694		HARDEEP SINGH		MDEL		8/1/11		Trainee		Yes		Yes</p><p>516422		516422		A		Kishor Kumar		M		12/15/88		7/29/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				N				21694		HARDEEP SINGH		MDEL		8/1/11		Trainee		Yes		Yes</p><p>516424		516424		A		Dharmender Sharma		M		7/11/88		7/29/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				N				21694		HARDEEP SINGH		MDEL		8/1/11		Trainee		Yes		Yes</p><p>516426		516426		A		Nisha Rustagi		F		3/8/80		7/29/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				N				21694		HARDEEP SINGH		MDEL		8/1/11		Trainee		Yes		Yes</p><p>516429		516429		A		Imteyaz Ahmad		M		8/13/81		7/29/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				N				21694		HARDEEP SINGH		MDEL		8/1/11		Trainee		Yes		Yes</p><p>516439		516439		A		Zahoor Ahmad Bhat		M		10/28/87		7/29/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				N				21694		HARDEEP SINGH		MDEL		8/1/11		Trainee		Yes		Yes</p><p>516403		516403		A		Gufran Ahmad		M		12/8/91		7/29/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				N				21694		HARDEEP SINGH		MDEL		8/1/11		Trainee		Yes		Yes</p><p>516409		516409		A		Nimita Bali		F		1/16/89		7/29/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				N				21694		HARDEEP SINGH		MDEL		8/1/11		Trainee		Yes		Yes</p><p>516410		516410		A		Sakshi Bansal		F		7/11/89		7/29/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				N				21694		HARDEEP SINGH		MDEL		8/1/11		Trainee		Yes		Yes</p><p>516415		516415		A		Vikash Singh		M		7/16/89		7/29/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				N				21694		HARDEEP SINGH		MDEL		8/1/11		Trainee		Yes		Yes</p><p>516416		516416		A		Hardeep Singh		M		9/12/92		7/29/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				N				21694		HARDEEP SINGH		MDEL		8/1/11		Trainee		Yes		Yes</p><p>516417		516417		A		Garima Gupta		F		4/29/93		7/29/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				N				21694		HARDEEP SINGH		MDEL		8/1/11		Trainee		Yes		Yes</p><p>440858		440858		A		KUMAR KRISHNAN		M		9/30/80		10/20/03		MDEL		2B		S1801		WSM-Delhi-CC-CWFM		Voice - Sr. Account Lead RTA[Supervisor		Supervisor - Level 2		Y		4/20/04		N				21732		PASANG DORGEE LAMA		NGND		2/6/10				No		No</p><p>454336		454336		A		JASVINDER KAUR DHALIWAL		F		1/15/79		10/11/04		MDEL		2A		S1801		WSM-Delhi-CC-CWFM		Voice - Account Lead[Supervisor Level 1		Supervisor - Level 1		Y		4/11/05		N				21732		PASANG DORGEE LAMA		NGND		5/11/09				No		No</p><p>581723		581723		A		SUGANDHA VERMA		F		2/20/87		4/26/10		MDEL		1B		S1801		WSM-Delhi-CC-CWFM		Voice - Scheduling + MIS Analyst[MIS Exe		Individual Contributor		Y		10/26/10		N				21732		PASANG DORGEE LAMA		NGND		4/26/10				No		No</p><p>400935		400935		A		BHARAT KAPOOR		M		5/14/89		6/4/07		MDEL		1B		S6025		Delhi-VOL-Verizon		Trainer[Trainer		Individual Contributor		N		12/4/07		Y				21856		NIDHI BAJAJ		MDEL		2/1/10				No		No</p><p>441332		441332		A		ARUN SINGH		M		12/23/75		11/3/03		MDEL		1B		S6025		Delhi-VOL-Verizon		Trainer[Trainer		Individual Contributor		Y		5/3/04		N				21856		NIDHI BAJAJ		MDEL		7/30/09				No		No</p><p>462764		462764		A		ASHUTOSH TRIPATHI		M		5/31/81		3/21/05		MDEL		1B		S6025		Delhi-VOL-Verizon		Trainer[Trainer		Individual Contributor		Y		9/21/05		N				21856		NIDHI BAJAJ		MDEL		9/1/09				No		No</p><p>485505		485505		A		MANASH KAR PURKAYASTHA		M		9/14/82		9/25/06		MDEL		1B		S6025		Delhi-VOL-Verizon		Trainer[Trainer		Individual Contributor		Y		3/25/07		N				21856		NIDHI BAJAJ		MDEL		5/25/10				No		No</p><p>498564		498564		A		SHIVA SALHURIA		F		10/25/86		5/7/07		MDEL		1A		S6025		Delhi-VOL-Verizon		Trainer[Trainer		Individual Contributor		Y		11/7/07		N				21856		NIDHI BAJAJ		MDEL		7/17/07				No		No</p><p>594010		594010		A		Reshma Kumari		F		1/16/88		3/11/11		MDEL		1A		S6069		Delhi-Chat-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				N				21856		NIDHI BAJAJ		MDEL		7/1/11		Trainee		Yes		Yes</p><p>594068		594068		A		Akhil Sharma		M		5/31/88		3/15/11		MDEL		1A		S6069		Delhi-Chat-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				N				21856		NIDHI BAJAJ		MDEL		6/28/11		Trainee		Yes		Yes</p><p>410476		410476		A		PRABHAT SINGH		M		7/25/81		11/22/07		MDEL		1B		S5226		AOL UK BBN		1st Level Supervisor[Supervisor Level 1		Supervisor - Level 1		Y		5/22/08		N				22068		SHASHI SINGH		MDEL		3/11/08				No		No</p><p>413813		413813		A		SHYAM S GOSWAMI		M		1/10/83		2/4/08		MDEL		1A		S5226		AOL UK BBN		Individual Contributor[Non-Production Ag		Individual Contributor		Y		8/4/08		Y				22068		SHASHI SINGH		MDEL		5/23/08		RTF		No		No</p><p>485824		485824		A		HIMAYOON IQBAL KHAN		M		4/11/80		10/3/06		MDEL		2A		S5226		AOL UK BBN		1st Level Supervisor[Supervisor Level 1		Supervisor - Level 1		Y		4/3/07		N				22068		SHASHI SINGH		MDEL		5/17/10				No		No</p><p>404739		404739		A		APOORV KHANNA		M		10/8/79		8/6/07		MDEL		1B		S6210		GNDC-Kodak-CC		QA Lead[Supervisor Level 1		Supervisor - Level 1		Y		2/6/08		N				22093		SOMIT KAPOOR		MDEL		1/4/11				No		No</p><p>440285		440285		A		KHALID ANJUM		M		8/28/80		9/29/03		MDEL		2B		S6210		GNDC-Kodak-CC		2nd Level Supervisor[Supervisor Level 1		Supervisor - Level 2		Y		3/29/04		Y				22093		SOMIT KAPOOR		MDEL		12/14/10				Yes		No</p><p>455938		455938		A		GAURAV SHARMA		M		1/26/82		10/28/04		MDEL		2A		S6038		Kolkata-BT-BT Retail		Supervisor Level 1[Supervisor Level 1		Supervisor - Level 1		Y		4/28/05		Y				22343		ALOK DIXIT		NBELP		5/1/11				No		No</p><p>473742		473742		A		RAVINDER PRATAP SINGH		M		6/29/81		2/20/06		MDEL		1B		S1305		DELL VOICE-DESKTOP		Supervisor Level 1[Supervisor Level 1		Supervisor - Level 1		N		8/20/06		Y				22343		ALOK DIXIT		NBELP		8/6/07				No		No</p><p>454727		454727		A		SANCHITA BISWAS		F		5/14/81		10/14/04		MDEL		2A		S1801		WSM-Delhi-CC-CWFM		Voice - Account Lead[Supervisor Level 1		Supervisor - Level 1		Y		4/14/05		N				30246		MILAN SURVE		MBOM		2/22/10				No		No</p><p>468862		468862		A		TEJENDER SINGH		M		7/30/77		11/16/05		MDEL		2A		S1801		WSM-Delhi-CC-CWFM		Voice- Account lead[Voice- Account lead		Supervisor - Level 1		Y		5/16/06		N				30246		MILAN SURVE		MBOM		12/13/07				No		No</p><p>405701		405701		A		MANAV BUDHIRAJA		M		4/30/85		8/16/07		MDEL		1B		S6172		Delhi-E&U-HMEL		Production Agent[Production Agent		Production Agent		Y		2/16/08		N				24080		ABHISHEK NAGPAL		MDEL		9/28/10		RTF		Yes		Yes</p><p>413518		413518		A		KAILASH CHANDRA		M		2/15/81		1/31/08		MDEL		2A		S6172		Delhi-E&U-HMEL		Production Agent[Production Agent		Production Agent		Y		7/31/08		Y				24080		ABHISHEK NAGPAL		MDEL		2/25/10		RTF		Yes		Yes</p><p>559826		559826		A		Neeraj Singh		M		5/19/76		1/21/09		MDEL		1B		S6172		Delhi-E&U-HMEL		Production Agent[Production Agent		Production Agent		Y		7/21/09		N				24080		ABHISHEK NAGPAL		MDEL		7/8/10		RTF		Yes		Yes</p><p>581547		581547		A		ANKIT PANDEY		M		7/20/84		4/13/10		MDEL		1A		S6172		Delhi-E&U-HMEL		Production Agent[Production Agent		Production Agent		Y		12/13/10		N				24080		ABHISHEK NAGPAL		MDEL		4/13/10		RTF		Yes		Yes</p><p>581548		581548		A		DINESH KUMAR SHARMA		M		11/26/86		4/13/10		MDEL		1A		S6172		Delhi-E&U-HMEL		Production Agent[Production Agent		Production Agent		Y		10/13/10		N				24080		ABHISHEK NAGPAL		MDEL		4/13/10		RTF		Yes		Yes</p><p>582699		582699		A		JAGDISH LAL MALHOTRA		M		8/10/61		5/17/10		MDEL		2A		S6172		Delhi-E&U-HMEL		Production Agent[Production Agent		Production Agent		Y		1/17/11		N				24080		ABHISHEK NAGPAL		MDEL		5/17/10		RTF		Yes		Yes</p><p>587358		587358		A		CHANDER SHEKHAR		M		6/14/85		10/20/10		MDEL		1A		S6172		Delhi-E&U-HMEL		Production Agent[Production Agent		Production Agent		Y		4/20/11		N				24080		ABHISHEK NAGPAL		MDEL		10/22/10				Yes		Yes</p><p>588845		588845		A		Pravendra Kumar		M		7/1/86		11/24/10		MDEL		RETN		S6172		Delhi-E&U-HMEL		Production Agent[Production Agent		Production Agent		N				Y				24080		ABHISHEK</p><p>NAGPAL		MDEL		11/25/10		RTF		Yes		Yes</p><p>596497		596497		A		HITESH GULATI		M		4/22/86		5/5/11		MDEL		1B		S6172		Delhi-E&U-HMEL		Production Agent[Production Agent		Production Agent		N				N				24080		ABHISHEK NAGPAL		MDEL		5/31/11				Yes		Yes</p><p>597863		597863		A		SHOKHINDAR SINGH		M		7/14/78		5/27/11		MDEL		1A		S6172		Delhi-E&U-HMEL		Production - Agent-AP[Production Agent		Production Agent		N				Y				24080		ABHISHEK NAGPAL		MDEL		6/3/11				Yes		Yes</p><p>597864		597864		A		MANDEEP SINGH		M		5/25/87		5/27/11		MDEL		1A		S6172		Delhi-E&U-HMEL		Production Agent[Production Agent		Production Agent		N				Y				24080		ABHISHEK NAGPAL		MDEL		6/3/11				Yes		Yes</p><p>598604		598604		A		Bickey Kumar		M		10/13/91		6/10/11		MDEL		RETN		S6172		Delhi-E&U-HMEL		Retainer[Retainer		Retainer		N				Y				24080		ABHISHEK NAGPAL		MDEL		6/13/11				No		No</p><p>584112		584112		A		KULDEEP SINGH NEGI		M		4/7/83		6/23/10		MDEL		1A		S6172		Delhi-E&U-HMEL		New Hire[New Hire		Production Agent		Y		1/23/11		N				24080		ABHISHEK NAGPAL		MDEL		6/23/10		RTF		No		No</p><p>584779		584779		A		EQBAL AHMED KHAN		M		3/1/77		7/30/10		MDEL		1B		S6172		Delhi-E&U-HMEL		Sr Executive[Sr. Executive		Individual Contributor		Y		2/28/11		N				24080		ABHISHEK NAGPAL		MDEL		7/31/10				Yes		Yes</p><p>585656		585656		A		Alok Kumar Mishra		M		7/7/83		9/1/10		MDEL		RETN		S6172		Delhi-E&U-HMEL		Retaine[Retainer		Retainer		N				N				24080		ABHISHEK NAGPAL		MDEL		9/2/10				Yes		Yes</p><p>585758		585758		A		VARUN CHADHA		M		5/30/85		9/7/10		MDEL		1B		S6172		Delhi-E&U-HMEL		Production Agent[Production Agent		Production Agent		Y		3/5/11		N				24080		ABHISHEK NAGPAL		MDEL		10/1/10				Yes		Yes</p><p>585775		585775		A		VINAY KUMAR		M		3/11/80		9/7/10		MDEL		1A		S6172		Delhi-E&U-HMEL		Agent[Production Agent		Production Agent		Y		3/7/11		N				24080		ABHISHEK NAGPAL		MDEL		9/10/10				Yes		Yes</p><p>587198		587198		A		SIDHARTHA KUMAR PATHAK		M		1/7/85		10/18/10		MDEL		1B		S6172		Delhi-E&U-HMEL		Sr. Executive[Sr. Executive		Supervisor - Level 1		Y		4/18/11		Y				24080		ABHISHEK NAGPAL		MDEL		10/22/10				No		No</p><p>592111		592111		A		Ankit Prandiyal		M		7/6/91		1/28/11		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent.[Production Agent		Production Agent		Y		7/28/11		N				433325		ALOK SHUKLA		NJSL		2/22/11		RTF		Yes		Yes</p><p>592125		592125		A		GURPREET KAUR		F		12/29/88		1/28/11		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent.[Production Agent		Production Agent		Y		7/28/11		N				433325		ALOK SHUKLA		NJSL		2/22/11		RTF		Yes		Yes</p><p>592131		592131		A		Rohit Kumar Sharma		M		6/26/90		1/28/11		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent.[Production Agent		Production Agent		Y		7/28/11		N				433325		ALOK SHUKLA		NJSL		2/22/11		RTF		Yes		Yes</p><p>20205		420205		A		ASEEM ROY		M		9/18/78		2/14/01		MDEL		4A		S5165		BHARTI		Supervisor level 3[Supervisor Level 3		Supervisor - Level 3		Y		8/14/01		Y				434440		MARK FELSINGER		MBOM		5/6/09				No		No</p><p>587623		587623		A		HARMEET SINGH		M		2/6/85		10/26/10		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent[Production Agent		Production Agent		Y		4/26/11		N				434974		SUDEEP CHRISTOPHER COLLINS		NGND		11/26/10		RTF		Yes		Yes</p><p>587645		587645		A		AKSHAY BHARGAVA		M		11/6/88		10/26/10		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent[Production Agent		Production Agent		Y		4/26/11		Y				434974		SUDEEP CHRISTOPHER COLLINS		NGND		11/26/10		RTF		Yes		Yes</p><p>589287		589287		A		RAHUL VAJPAYEE		M		2/5/89		11/30/10		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent.[Production Agent		Production Agent		Y		6/30/11		N				434974		SUDEEP CHRISTOPHER COLLINS		NGND		1/12/11		RTF		Yes		Yes</p><p>592250		592250		A		AMANDEEP SINGH		M		5/3/84		1/31/11		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent.[Production Agent		Production Agent		Y		7/31/11		Y				434974		SUDEEP CHRISTOPHER COLLINS		NGND		3/3/11		RTF		Yes		Yes</p><p>592378		592378		A		GAUTAM NAIDU		M		10/31/76		2/4/11		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent.[Production Agent		Production Agent		Y		8/4/11		N				434974		SUDEEP CHRISTOPHER COLLINS		NGND		3/3/11		RTF		Yes		Yes</p><p>592487		592487		A		Som Patnaik		M		12/28/87		2/8/11		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent.[Production Agent		Production Agent		Y		8/8/11		N				434974		SUDEEP CHRISTOPHER COLLINS		NGND		3/8/11		RTF		Yes		Yes</p><p>592807		592807		A		Pradeep Verma		M		7/15/89		2/15/11		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent.[Production Agent		Production Agent		Y		8/15/11		Y				434974		SUDEEP CHRISTOPHER COLLINS		NGND		3/28/11		RTF		Yes		Yes</p><p>592853		592853		A		Munish Sharma		M		11/30/85		2/15/11		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent.[Production Agent		Production Agent		N				Y				434974		SUDEEP CHRISTOPHER COLLINS		NGND		3/28/11		RTF		Yes		Yes</p><p>22068		422068		A		SHASHI SINGH		M		9/25/76		2/21/02		MDEL		3A		S5226		AOL UK BBN		3rd Level Supervisor[Supervisor Level 3		Supervisor - Level 3		Y		8/21/02		N				435646		GURPREET S BAJWA		NJSL		7/15/08				No		No</p><p>440207		440207		A		RAJNI SHARMA		F		2/9/77		10/13/03		MDEL		2B		S6166		Delhi-AOL-CS&B		2nd Level Superviso[Supervisor Level 2		Supervisor - Level 2		Y		4/13/04		Y				435646		GURPREET S BAJWA		NJSL		4/25/10				No		No</p><p>442149		442149		A		HILAL MIR		M		10/18/78		11/10/03		MDEL		2B		S5226		AOL UK BBN		2nd Level Supervisor[Supervisor Level 2		Supervisor - Level 2		Y		5/10/04		N				435646		GURPREET S BAJWA		NJSL		5/16/08				No		No</p><p>417392		417392		A		MITASHA BANSAL		F		2/6/85		4/21/08		MDEL		1A		S6119		Del-ACS-QuitLine		Production Agent[Production Agent		Production Agent		Y		10/21/08		Y				435748		PRAVEEN N THALASSERI		MDEL		6/17/08		RTF		Yes		Yes</p><p>417471		417471		A		PALMYLA KHRASI		F		5/10/77		4/24/08		MDEL		1A		S6119		Del-ACS-QuitLine		Production Agent[Production Agent		Production Agent		Y		10/24/08		N				435748		PRAVEEN N THALASSERI		MDEL		2/19/09		RTF		Yes		Yes</p><p>417702		417702		A		LEENA SHIMRAY		F		11/21/79		4/28/08		MDEL		1A		S6119		Del-ACS-QuitLine		Production Agent[Production Agent		Production Agent		Y		10/28/08		N				435748		PRAVEEN N THALASSERI		MDEL		6/17/08		RTF		Yes		Yes</p><p>417745		417745		A		JAQUELINE KUKREJA		F		11/14/68		4/28/08		MDEL		1A		S6119		Del-ACS-QuitLine		Production Agent[Production Agent		Production Agent		Y		10/28/08		N				435748		PRAVEEN N THALASSERI		MDEL		5/25/10		RTF		Yes		Yes</p><p>590627		590627		A		MOHAMMD ASIM CHOUDHARY		M		8/24/83		12/24/10		MDEL		1A		S6119		Del-ACS-QuitLine		Production Agent[Production Agent		Production Agent		Y		6/24/11		N				435748		PRAVEEN N THALASSERI		MDEL		5/23/11				Yes		Yes</p><p>591233		591233		A		SANDEEP RANJAN		M		8/20/88		1/7/11		MDEL		1A		S6119		Del-ACS-QuitLine		Production Agent[Production Agent		Production Agent		Y		7/9/11		N				435748		PRAVEEN N THALASSERI		MDEL		3/3/11				Yes		Yes</p><p>400544		400544		A		ROHIT SARASWAT		M		2/20/87		5/31/07		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent (L3)[Production Agent		Production Agent		Y		11/30/07		N				435815		TUSHAR AGARWAL		MDEL		11/13/07		RTF		No		Yes</p><p>400908		400908		A		AJIN ZACHARIAH		M		4/7/89		6/4/07		MDEL		1B		S6025		Delhi-VOL-Verizon		1st Level Supervisor (Level2)[Supervisor		Supervisor - Level 1		Y		12/4/07		N				435815		TUSHAR AGARWAL		MDEL		8/22/07		RTF		No		No</p><p>411040		411040		A		DEEPAK JOSHI		M		11/21/86		12/6/07		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent (L3)[Production Agent		Production Agent		Y		6/6/08		Y				435815		TUSHAR AGARWAL		MDEL		8/27/08		RTF		No		Yes</p><p>456499		456499		A		NITESH KUMAR		M		8/13/80		11/22/04		MDEL		2A		S6025		Delhi-VOL-Verizon		1st Level Supervisor (Level2)[Supervisor		Supervisor - Level 1		Y		5/22/05		Y				435815		TUSHAR AGARWAL		MDEL		11/11/08				No		No</p><p>486189		486189		A		NIRANJAN CHOUDHARY		M		10/29/80		10/9/06		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent (L3)[Production Agent		Production Agent		Y		4/9/07		N				435815		TUSHAR AGARWAL		MDEL		10/9/06		RTF		Yes		Yes</p><p>486658		486658		A		VIVEK VATS		M		2/26/84		10/16/06		MDEL		1B		S6025		Delhi-VOL-Verizon		1st Level Supervisor (Level2)[Supervisor		Supervisor - Level 1		Y		4/16/07		N				435815		TUSHAR AGARWAL		MDEL		1/9/07				No		No</p><p>582275		582275		A</p><p>SHIMANTOO GHOSH		M		12/31/88		5/4/10		MDEL		1A		S6025		Delhi-VOL-Verizon		Non Production (CCOD/MOD)[CCOD / MOD		Individual Contributor		Y		11/4/10		Y				435815		TUSHAR AGARWAL		MDEL		5/4/10		RTF		No		No</p><p>488399		488399		A		CHUMSANG CHOKI BHUTIA		F		10/2/82		11/13/06		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent (L3)[Production Agent		Production Agent		Y		5/13/07		Y				435815		TUSHAR AGARWAL		MDEL		2/28/07		RTF		No		Yes</p><p>493508		493508		A		SUBHASH SINGH		M		6/17/83		2/5/07		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent (L3)[Production Agent		Production Agent		Y		8/5/07		Y				435815		TUSHAR AGARWAL		MDEL		5/2/07		RTF		No		Yes</p><p>494634		494634		A		VISHAL SOOD		M		7/18/78		3/1/07		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent (L3)[Production Agent		Production Agent		Y		9/1/07		Y				435815		TUSHAR AGARWAL		MDEL		5/9/07				Yes		No</p><p>563651		563651		A		Shailesh Kumar		M		12/5/78		4/9/09		MDEL		1A		S6069		Delhi-Chat-Verizon		Non-Production - CCOD[CCOD / MOD		Individual Contributor		Y		10/9/09		N				435815		TUSHAR AGARWAL		MDEL		8/24/09		RTF		No		No</p><p>574928		574928		A		TARANJEET SINGH		M		8/18/89		12/15/09		MDEL		1A		S6025		Delhi-VOL-Verizon		Non Production (CCOD/MOD)[CCOD / MOD		Individual Contributor		Y		6/15/10		Y				435815		TUSHAR AGARWAL		MDEL		3/8/10		RTF		No		No</p><p>579815		579815		A		BHAGWANT GIRI GOSWAMI		M		3/25/87		3/5/10		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent (L3)[Production Agent		Production Agent		Y		9/5/10		Y				435815		TUSHAR AGARWAL		MDEL		6/14/10		RTF		No		Yes</p><p>592661		592661		A		Jaspreet Singh		M		10/2/89		2/11/11		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent.[Production Agent		Production Agent		Y		8/11/11		N				436416		MAYANK AGARWAL		NGND		3/12/11		RTF		Yes		Yes</p><p>594898		594898		A		PUSHP RAJ MISHRA		M		8/15/92		3/31/11		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent.[Production Agent		Production Agent		N				Y				436416		MAYANK AGARWAL		NGND		4/29/11		OJT		Yes		Yes</p><p>594912		594912		A		AJAY SINGH BHADOURIA		M		8/5/87		3/31/11		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent.[Production Agent		Production Agent		N				N				436416		MAYANK AGARWAL		NGND		5/23/11		RTF		Yes		Yes</p><p>594919		594919		A		SHIVKUMAR SINGH		M		7/29/86		3/31/11		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent.[Production Agent		Production Agent		N				Y				436416		MAYANK AGARWAL		NGND		5/23/11		RTF		Yes		Yes</p><p>594958		594958		A		TEERTHA BISWAS		M		4/23/87		3/31/11		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent.[Production Agent		Production Agent		N				N				436416		MAYANK AGARWAL		NGND		5/23/11		RTF		Yes		Yes</p><p>595053		595053		A		Tanmoy Mukherjee		M		7/30/87		4/5/11		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent.[Production Agent		Production Agent		N				N				436416		MAYANK AGARWAL		NGND		5/23/11		RTF		Yes		Yes</p><p>595062		595062		A		Subhendu Roy		M		12/24/86		4/5/11		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent.[Production Agent		Production Agent		N				N				436416		MAYANK AGARWAL		NGND		5/23/11		RTF		Yes		Yes</p><p>414188		414188		A		MOOL SINGH		M		4/4/83		2/14/08		MDEL		1A		S6188		GN-Cenlar-FM		Agent[Production Agent		Production Agent		Y		8/14/08		N		Business Reasons		436769		ANURAG MATHUR		NGND		5/23/11				No		No</p><p>592226		592226		A		VIVEK KUMAR		M		8/22/87		1/31/11		MDEL		1A		S6188		GN-Cenlar-FM		Production Agent.[Production Agent		Production Agent		Y		7/31/11		Y				436769		ANURAG MATHUR		NGND		2/2/11		OJT		Yes		Yes</p><p>592541		592541		A		MOHIT BAJAJ		M		6/27/90		2/8/11		MDEL		1A		S6188		GN-Cenlar-FM		Production Agent.[Production Agent		Production Agent		Y		8/8/11		Y				436769		ANURAG MATHUR		NGND		2/9/11		OJT		Yes		Yes</p><p>592555		592555		A		NARENDER PAL		M		4/9/85		2/8/11		MDEL		1A		S6188		GN-Cenlar-FM		Production Agent.[Production Agent		Production Agent		Y		8/8/11		Y				436769		ANURAG MATHUR		NGND		2/9/11		OJT		Yes		Yes</p><p>598666		598666		A		SHOBHIT BANERJEE		M		5/20/85		6/10/11		MDEL		1A		S6188		GN-Cenlar-FM		Production Agent.[Production Agent		Production Agent		N				N				436769		ANURAG MATHUR		NGND		7/18/11		Trainee		Yes		Yes</p><p>598680		598680		A		B RENUKA		F		7/26/92		6/10/11		MDEL		1A		S6188		GN-Cenlar-FM		Agent[Production Agent		Production Agent		N				N		Business Reasons		436769		ANURAG MATHUR		NGND		7/18/11				No		No</p><p>599530		599530		A		Sumer Singh Negi		M		10/31/88		6/24/11		MDEL		1A		S6188		GN-Cenlar-FM		Production Agent[Production Agent		Production Agent		N				N		Business Reasons		436769		ANURAG MATHUR		NGND		7/4/11				Yes		Yes</p><p>598704		598704		A		Sahil Mehta		M		10/2/90		6/10/11		MDEL		1A		S6188		GN-Cenlar-FM		Production Agent.[Production Agent		Production Agent		N				N				436769		ANURAG MATHUR		NGND		7/18/11		Trainee		Yes		Yes</p><p>598848		598848		A		T Akum Jamir		M		1/12/86		6/14/11		MDEL		1A		S6188		GN-Cenlar-FM		Production Agent.[Production Agent		Production Agent		N				N				436769		ANURAG MATHUR		NGND		7/18/11		Trainee		Yes		Yes</p><p>598862		598862		A		Divanshu Bhalla		M		11/9/89		6/14/11		MDEL		1A		S6188		GN-Cenlar-FM		Agent[Production Agent		Production Agent		N				N		Business Reasons		436769		ANURAG MATHUR		NGND		7/18/11				No		No</p><p>599038		599038		A		NIRMIT MUKHIJA		M		1/11/92		6/17/11		MDEL		1A		S6188		GN-Cenlar-FM		Agent[Production Agent		Production Agent		N				N		Business Reasons		436769		ANURAG MATHUR		NGND		7/18/11				No		No</p><p>599114		599114		A		SAMSON PAUL		M		12/12/87		6/17/11		MDEL		1A		S6188		GN-Cenlar-FM		Production Agent[Production Agent		Production Agent		N				Y		Training Dropout		436769		ANURAG MATHUR		NGND		7/5/11				Yes		Yes</p><p>599476		599476		A		Mithun Pandya		M		3/6/85		6/24/11		MDEL		1A		S6188		GN-Cenlar-FM		Production Agent[Production Agent		Production Agent		N				N		Business Reasons		436769		ANURAG MATHUR		NGND		7/4/11				Yes		Yes</p><p>21856		421856		A		NIDHI BAJAJ		F		8/6/78		2/28/02		MDEL		2B		S6069		Delhi-Chat-Verizon		2nd Level Supervisor[Supervisor Level 2		Supervisor - Level 2		Y		8/28/02		N				437464		SUSHANT DUTTA		MDEL		4/1/10				No		No</p><p>439475		439475		A		RAJAT DUTTA		M		4/20/80		9/29/03		MDEL		2A		S6025		Delhi-VOL-Verizon		2nd Level Supervisor[Supervisor Level 2		Supervisor - Level 2		Y		3/29/04		Y				437464		SUSHANT DUTTA		MDEL		5/1/09				No		No</p><p>405899		405899		A		MUKUL GUPTA		M		1/31/87		8/20/07		MDEL		1A		S6166		Delhi-AOL-CS&B		Non Production (QA[Non-Production Agent		Individual Contributor		Y		2/20/08		N				437602		SONIA BANERJEE		NJSL		5/4/09		RTF		No		No</p><p>445493		445493		A		AMIT KUMAR DANG		M		1/24/78		4/19/04		MDEL		1A		S5226		AOL UK BBN		Non Production (QA)[QA		Individual Contributor		Y		10/19/04		N				437602		SONIA BANERJEE		NJSL		8/12/09				No		No</p><p>457276		457276		A		RASHI SHARMA		F		1/30/86		12/13/04		MDEL		1A		S5226		AOL UK BBN		Non Production (QA)[QA		Individual Contributor		Y		6/13/05		N				437602		SONIA BANERJEE		NJSL		1/21/05				No		No</p><p>457994		457994		A		RAVINDER PAL SINGH		M		7/23/77		12/23/04		MDEL		1A		S5226		AOL UK BBN		Non Production (QA)[QA		Individual Contributor		Y		6/23/05		N				437602		SONIA BANERJEE		NJSL		5/27/05				No		No</p><p>473328		473328		A		RAVI SUNARIA		M		9/23/74		2/13/06		MDEL		1A		S6166		Delhi-AOL-CS&B		Non Production (QA[Non-Production Agent		Individual Contributor		Y		8/13/06		N				437602		SONIA BANERJEE		NJSL		3/6/09		RTF		No		No</p><p>489621		489621		A		HARKESH NEGI		M		8/19/80		12/4/06		MDEL		1A		S5226		AOL UK BBN		Non Production (QA)[QA		Individual Contributor		Y		6/4/07		N				437602		SONIA BANERJEE		NJSL		3/28/07				No		No</p><p>491891		491891		A		ARUN TIWARI		M		7/18/85		1/8/07		MDEL		1A		S5226		AOL UK BBN		Non Production (QA)[QA		Individual Contributor		Y		7/8/07		N				437602		SONIA BANERJEE		NJSL		4/10/07		RTF		No		No</p><p>563394		563394		A		Ganesh Chhetri		M		4/21/84		4/2/09		MDEL		1A		S5226		AOL UK BBN		Non Production (QA)[QA		Individual Contributor		Y		10/2/09		N				437602		SONIA BANERJEE		NJSL		6/21/09		RTF		No		No</p><p>483406		483406		A		AMRESH KUMAR JAISWAL		M		2/3/80		8/17/06		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent (Level-2)[Production Ag		Production Agent		Y		2/17/07		N				437984		ARUN RAINA		NJSL		1/20/11		RTF		Yes		Yes</p><p>498276</p><p>498276		A		AMIT SINGH		M		1/11/80		4/30/07		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent (Level-2)[Production Ag		Production Agent		Y		10/30/07		N				437984		ARUN RAINA		NJSL		1/20/11		RTF		Yes		Yes</p><p>573148		573148		A		SOMNATH CHATTERJEE		M		6/21/85		11/15/09		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		Y		5/15/10		N				437984		ARUN RAINA		NJSL		7/21/10		RTF		Yes		Yes</p><p>576916		576916		A		ARVIND KUMAR SANGWAN		M		9/16/88		1/15/10		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		Y		7/15/10		N				437984		ARUN RAINA		NJSL		8/12/10		RTF		Yes		Yes</p><p>576923		576923		A		RACHIT DHINGRA		M		10/15/90		1/15/10		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent (Level-2)[Production Ag		Production Agent		Y		7/15/10		N				437984		ARUN RAINA		NJSL		8/11/10		RTF		Yes		Yes</p><p>578760		578760		A		AJAYKUMARR PANDEY		M		7/24/91		2/9/10		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		Y		8/9/10		Y				437984		ARUN RAINA		NJSL		5/6/10		RTF		Yes		Yes</p><p>593514		593514		A		VANDITA SURYAVANSHI		F		9/1/92		2/28/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				N				437984		ARUN RAINA		NJSL		3/23/11		RTF		Yes		Yes</p><p>593750		593750		A		Anish Kumar S		M		5/17/83		3/4/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				N				437984		ARUN RAINA		NJSL		4/18/11		OJT		Yes		Yes</p><p>595181		595181		A		Ankit Mehrunkar		M		9/7/86		4/8/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				N				437984		ARUN RAINA		NJSL		5/12/11		OJT		Yes		Yes</p><p>595451		595451		A		Ashywar Anand Bhardwaj		M		5/21/88		4/15/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				Y				437984		ARUN RAINA		NJSL		5/12/11		OJT		Yes		Yes</p><p>582268		582268		A		TUSHAR RISHI		M		9/5/90		5/4/10		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent (Level-2)[Production Ag		Production Agent		Y		11/4/10		N				437984		ARUN RAINA		NJSL		5/4/10		RTF		Yes		Yes</p><p>589652		589652		A		NITISH KUMAR		M		8/17/86		12/7/10		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		Y		6/7/11		N				437984		ARUN RAINA		NJSL		1/20/11		RTF		Yes		Yes</p><p>592380		592380		A		NITIN KUMAR		M		1/19/88		2/4/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				Y				437984		ARUN RAINA		NJSL		3/14/11		RTF		Yes		Yes</p><p>592529		592529		A		Surbhi Gautam		F		4/2/87		2/8/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				N				437984		ARUN RAINA		NJSL		3/14/11		RTF		Yes		Yes</p><p>592996		592996		A		Priyanka Uppal		F		5/14/88		2/18/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				N				437984		ARUN RAINA		NJSL		3/23/11		RTF		Yes		Yes</p><p>593266		593266		A		LAXMI KAUSHIK		F		11/1/87		2/25/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				N				437984		ARUN RAINA		NJSL		3/23/11		RTF		Yes		Yes</p><p>576027		576027		A		VIKAS JAIN		M		3/7/87		12/30/09		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent[Production Agent		Production Agent		N		7/1/10		N				438134		AKHILESH MALASI		NGND		2/17/11		RTF		Yes		Yes</p><p>579238		579238		A		VAIBHAV SRIVASTAVA		M		9/20/89		2/23/10		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent[Production Agent		Production Agent		Y		10/25/10		N				438134		AKHILESH MALASI		NGND		8/25/10		RTF		Yes		Yes</p><p>583685		583685		A		SAROJ MALL		F		2/16/87		6/8/10		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent[Production Agent		Production Agent		Y		12/8/10		N				438134		AKHILESH MALASI		NGND		7/12/10				Yes		Yes</p><p>585044		585044		A		SHAJI ARAKKAL ABDUL KADAR		M		10/21/84		8/10/10		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent[Production Agent		Production Agent		Y		2/10/11		N				438134		AKHILESH MALASI		NGND		9/29/10		RTF		Yes		Yes</p><p>587661		587661		A		NIKHIL VERMA		M		11/27/87		10/26/10		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent[Production Agent		Production Agent		Y		4/26/11		N				438134		AKHILESH MALASI		NGND		11/26/10		RTF		Yes		Yes</p><p>588785		588785		A		VISHAL SINGH		M		5/30/85		11/23/10		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent.[Production Agent		Production Agent		Y		5/23/11		Y				438134		AKHILESH MALASI		NGND		1/19/11		RTF		Yes		Yes</p><p>589046		589046		A		NITISH KUMAR		M		8/12/89		11/26/10		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent.[Production Agent		Production Agent		Y		5/26/11		N				438134		AKHILESH MALASI		NGND		1/18/11		RTF		Yes		Yes</p><p>589108		589108		A		Prakhar Agarwal		M		10/25/87		11/26/10		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent.[Production Agent		Production Agent		Y		5/26/11		N				438134		AKHILESH MALASI		NGND		1/19/11		RTF		Yes		Yes</p><p>591687		591687		A		Sumeet Singh SIDHU		M		10/29/86		1/18/11		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent.[Production Agent		Production Agent		Y		7/18/11		N				438134		AKHILESH MALASI		NGND		2/15/11		RTF		Yes		Yes</p><p>592388		592388		A		VIVEK KUMAR RAWAT		M		12/26/85		2/4/11		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent.[Production Agent		Production Agent		N				N				438134		AKHILESH MALASI		NGND		3/3/11		RTF		Yes		Yes</p><p>592506		592506		A		Dheeraj Mishra		M		9/29/88		2/8/11		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent.[Production Agent		Production Agent		N				N				438134		AKHILESH MALASI		NGND		3/15/11		RTF		Yes		Yes</p><p>592521		592521		A		Sumit Bhatt		M		12/2/90		2/8/11		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent.[Production Agent		Production Agent		Y		8/8/11		N				438134		AKHILESH MALASI		NGND		3/8/11		RTF		Yes		Yes</p><p>449429		449429		A		AKASH THOMAS		M		1/27/85		7/12/04		MDEL		2A		S6210		GNDC-Kodak-CC		1st Level Superviso[Supervisor Level 1		Supervisor - Level 1		Y		1/12/05		Y				438421		DEEPAK KUMAR CHAUBEY		NGND		12/8/10				No		No</p><p>587598		587598		A		SHEKHAR MUKHERJEE		M		9/5/89		10/26/10		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent[Production Agent		Production Agent		Y		4/26/11		Y				438421		DEEPAK KUMAR CHAUBEY		NGND		11/26/10		RTF		Yes		Yes</p><p>469888		469888		A		ARFAT IQBAL		M		1/10/84		12/12/05		MDEL		1B		S1110		Business Finance & Pricing		Executive Finance[Executive		Individual Contributor		Y		6/12/06		N				438562		NEHA SHARMA		MDEL		2/23/09				No		No</p><p>406001		406001		A		PRERNA NARULA		F		10/8/84		8/20/07		MDEL		1A		S6025		Delhi-VOL-Verizon		Production agent (TA)[TA		Production Agent		Y		2/20/08		N				439443		JATINDER GUJRAL		MDEL		3/31/08				No		No</p><p>407218		407218		A		SATENDER SINGH PATIAL		M		7/11/84		9/13/07		MDEL		1B		S6025		Delhi-VOL-Verizon		2nd Level Supervisor[Supervisor Level 2		Supervisor - Level 2		Y		3/13/08		N				439443		JATINDER GUJRAL		MDEL		5/18/10				No		No</p><p>445375		445375		A		ASHISH ANUPAM		M		8/25/78		4/19/04		MDEL		2A		S6025		Delhi-VOL-Verizon		1st Level Supervisor (Level2)[Supervisor		Supervisor - Level 1		Y		10/19/04		N				439443		JATINDER GUJRAL		MDEL		3/27/08				No		No</p><p>484682		484682		A		RACHIT HARNAL		M		4/9/84		9/11/06		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		Y		3/11/07		N				439443		JATINDER GUJRAL		MDEL		8/27/08		RTF		Yes		Yes</p><p>491315		491315		A		PRAKASH DWIVEDI		M		2/28/83		12/28/06		MDEL		1B		S6025		Delhi-VOL-Verizon		1st Level Supervisor (Level2)[Supervisor		Supervisor - Level 1		Y		6/28/07		N				439443		JATINDER GUJRAL		MDEL		4/1/07				No		No</p><p>552300		552300		A		MANISH KHATRI		M		3/4/86		7/28/08		MDEL		1B		S6025		Delhi-VOL-Verizon		1st Level Supervisor (Level2)[Supervisor		Supervisor - Level 1		Y		1/28/09		N				439443		JATINDER GUJRAL		MDEL		11/1/08				No		No</p><p>580337		580337		A		ANISH RAJAN		M		1/24/91		3/19/10		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		Y		9/19/10		N				439443		JATINDER GUJRAL		MDEL		6/14/10		RTF		Yes		Yes</p><p>407219		407219		A		VIKAS SINGH		M		10/29/82		9/13/07		MDEL		1B		S5226		AOL UK BBN		1st Level Supervisor[Supervisor Level 1		Supervisor - Level 1		Y		3/13/08		Y				439475		RAJAT DUTTA		MDEL		1/24/10				No		No</p><p>463312		463312		A		AKSHAY ADLAKHA		M		5/21/79		4/4/05		MDEL		1B		S5226		AOL UK BBN		Trainer[Trainer		Individual Contributor		Y		10/4/05		N				439475		RAJAT DUTTA		MDEL		8/10/09				No		No</p><p>470726		470726		A		RAHUL KALLA		M		3/1/80		12/26/05		MDEL		1A		S5226		AOL UK BBN		Trainer[Trainer		Individual Contributor		Y		6/26/06		Y				439475		RAJAT DUTTA		MDEL		4/5/06				No		No</p><p>516166		516166		A		Sansmrti Rawat		F		11/30/88		7/26/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent.[Production Agent		Production Agent		N				N				439475		RAJAT DUTTA		MDEL		8/25/11		Trainee		Yes		Yes</p><p>516167		516167		A		Sourabh Das		M		3/23/89		7/26/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent.[Production Agent		Production Agent		N				N				439475		RAJAT DUTTA		MDEL		8/25/11		Trainee		Yes		Yes</p><p>516173		516173		A		Nisha Rajendra Singh		F		5/24/90		7/26/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent.[Production Agent		Production Agent		N				N				439475		RAJAT DUTTA		MDEL		8/25/11		Trainee		Yes		Yes</p><p>595071		595071		A		Shiva Kumar		F		11/8/85		4/5/11		MDEL		1A		S6166		Delhi-AOL-CS&B		Production Agent (Level[Production Agent		Production Agent		N				N				439475		RAJAT DUTTA		MDEL		7/7/11		Trainee		Yes		Yes</p><p>595457		595457		A		Amir Sher Khan		M		5/12/89		4/15/11		MDEL		1A		S6166		Delhi-AOL-CS&B		Production Agent (Level[Production Agent		Production Agent		N				N				439475		RAJAT DUTTA		MDEL		7/7/11		Trainee		Yes		Yes</p><p>516451		516451		A		Swati Sharma		F		4/4/88		7/29/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent.[Production Agent		Production Agent		N				N				439475		RAJAT DUTTA		MDEL		8/24/11		Trainee		Yes		Yes</p><p>516454		516454		A		PREM MALHOTRA		M		8/12/89		7/29/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent.[Production Agent		Production Agent		N				N				439475		RAJAT DUTTA		MDEL		8/24/11		Trainee		Yes		Yes</p><p>516457		516457		A		Rahul Gupta		M		1/29/92		7/29/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent.[Production Agent		Production Agent		N				N				439475		RAJAT DUTTA		MDEL		8/24/11		Trainee		Yes		Yes</p><p>516461		516461		A		Sonia Titus		F		4/29/73		7/29/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent.[Production Agent		Production Agent		N				N				439475		RAJAT DUTTA		MDEL		8/24/11		Trainee		Yes		Yes</p><p>516468		516468		A		Ashwani Sachdeva		M		4/13/89		7/29/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent.[Production Agent		Production Agent		N				N				439475		RAJAT DUTTA		MDEL		8/24/11		Trainee		Yes		Yes</p><p>516469		516469		A		AAKANKSHA LUTHRA		F		7/24/89		7/29/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent.[Production Agent		Production Agent		N				N				439475		RAJAT DUTTA		MDEL		8/24/11		Trainee		Yes		Yes</p><p>516438		516438		A		Imroze Aslam		F		9/16/89		7/29/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent.[Production Agent		Production Agent		N				N				439475		RAJAT DUTTA		MDEL		8/24/11		Trainee		Yes		Yes</p><p>516440		516440		A		Raj Tamang		M		12/19/82		7/29/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent.[Production Agent		Production Agent		N				N				439475		RAJAT DUTTA		MDEL		8/24/11		Trainee		Yes		Yes</p><p>516442		516442		A		Gaurav Sahil		M		9/14/84		7/29/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent.[Production Agent		Production Agent		N				N				439475		RAJAT DUTTA		MDEL		8/24/11		Trainee		Yes		Yes</p><p>516444		516444		A		John Charles Shende		M		3/6/86		7/29/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent.[Production Agent		Production Agent		N				N				439475		RAJAT DUTTA		MDEL		8/24/11		Trainee		Yes		Yes</p><p>516447		516447		A		Sarabjeet Kaur		F		12/12/89		7/29/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent.[Production Agent		Production Agent		N				N				439475		RAJAT DUTTA		MDEL		8/24/11		Trainee		Yes		Yes</p><p>516449		516449		A		Ashish Thakur		M		10/13/89		7/29/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent.[Production Agent		Production Agent		N				N				439475		RAJAT DUTTA		MDEL		8/24/11		Trainee		Yes		Yes</p><p>516421		516421		A		Arjun Thularidharan Pillai		M		9/27/88		7/29/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent.[Production Agent		Production Agent		N				N				439475		RAJAT DUTTA		MDEL		8/24/11		Trainee		Yes		Yes</p><p>516428		516428		A		Akansha Gaur		F		12/13/88		7/29/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent.[Production Agent		Production Agent		N				N				439475		RAJAT DUTTA		MDEL		8/24/11		Trainee		Yes		Yes</p><p>516432		516432		A		Namita Jain		F		3/30/86		7/29/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent.[Production Agent		Production Agent		N				N				439475		RAJAT DUTTA		MDEL		8/24/11		Trainee		Yes		Yes</p><p>516433		516433		A		Nadir Khan		M		4/14/91		7/29/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent.[Production Agent		Production Agent		N				N				439475		RAJAT DUTTA		MDEL		8/24/11		Trainee		Yes		Yes</p><p>516436		516436		A		Rohit Kumar Sain		M		6/18/89		7/29/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent.[Production Agent		Production Agent		N				N				439475		RAJAT DUTTA		MDEL		8/24/11		Trainee		Yes		Yes</p><p>516437		516437		A		Nikhil Mishra		M		10/21/88		7/29/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent.[Production Agent		Production Agent		N				N				439475		RAJAT DUTTA		MDEL		8/24/11		Trainee		Yes		Yes</p><p>516228		516228		A		Bhagyashree Nagarkar		F		11/30/89		7/26/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent.[Production Agent		Production Agent		N				N				439475		RAJAT DUTTA		MDEL		8/25/11		Trainee		Yes		Yes</p><p>516229		516229		A		ANUPAM VATS		M		7/14/89		7/26/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent.[Production Agent		Production Agent		N				N				439475		RAJAT DUTTA		MDEL		8/25/11		Trainee		Yes		Yes</p><p>516230		516230		A		Ankur Bijalwan		M		12/10/89		7/26/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent.[Production Agent		Production Agent		N				N				439475		RAJAT DUTTA		MDEL		8/25/11		Trainee		Yes		Yes</p><p>516231		516231		A		Ashish Jaiswal		M		4/4/86		7/26/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent.[Production Agent		Production Agent		N				N				439475		RAJAT DUTTA		MDEL		8/25/11		Trainee		Yes		Yes</p><p>516232		516232		A		Neeraj Thakur		M		3/1/89		7/26/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent.[Production Agent		Production Agent		N				N				439475		RAJAT DUTTA		MDEL		8/25/11		Trainee		Yes		Yes</p><p>516234		516234		A		GAURAV BHATTACHARJEE		M		11/5/89		7/26/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent.[Production Agent		Production Agent		N				N				439475		RAJAT DUTTA		MDEL		8/25/11		Trainee		Yes		Yes</p><p>516204		516204		A		Shalini Srivastava		F		12/16/89		7/26/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent.[Production Agent		Production Agent		N				N				439475		RAJAT DUTTA		MDEL		8/25/11		Trainee		Yes		Yes</p><p>516206		516206		A		Yadu Sandhir		M		8/9/89		7/26/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent.[Production Agent		Production Agent		N				N				439475		RAJAT DUTTA		MDEL		8/25/11		Trainee		Yes		Yes</p><p>516208		516208		A		Rajan Garg		M		2/1/90		7/26/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent.[Production Agent		Production Agent		N				N				439475		RAJAT DUTTA		MDEL		8/25/11		Trainee		Yes		Yes</p><p>516220		516220		A		Ritesh Kumar Kalmengh		M		10/5/86		7/26/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent.[Production Agent		Production Agent		N				N				439475		RAJAT DUTTA		MDEL		8/25/11		Trainee		Yes		Yes</p><p>516224		516224		A		Nitesh Devender Gulati		M		11/3/87		7/26/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent.[Production Agent		Production Agent		N				N				439475		RAJAT DUTTA		MDEL		8/25/11		Trainee		Yes		Yes</p><p>516227		516227		A		Nitish Gaur		M		10/16/87		7/26/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent.[Production Agent		Production Agent		N				N				439475		RAJAT DUTTA		MDEL		8/25/11		Trainee</p><p>Yes		Yes</p><p>516179		516179		A		Dewang Lahariya		M		3/18/89		7/26/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent.[Production Agent		Production Agent		N				N				439475		RAJAT DUTTA		MDEL		8/25/11		Trainee		Yes		Yes</p><p>516180		516180		A		Robin Kumar		M		11/5/88		7/26/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent.[Production Agent		Production Agent		N				N				439475		RAJAT DUTTA		MDEL		8/25/11		Trainee		Yes		Yes</p><p>516193		516193		A		Vivek Patel		M		9/20/89		7/26/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent.[Production Agent		Production Agent		N				N				439475		RAJAT DUTTA		MDEL		8/25/11		Trainee		Yes		Yes</p><p>516195		516195		A		CYRIL RAJAPPAN		M		5/28/89		7/26/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent.[Production Agent		Production Agent		N				N				439475		RAJAT DUTTA		MDEL		8/25/11		Trainee		Yes		Yes</p><p>516200		516200		A		Apoorv Pandey		M		3/19/88		7/26/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent.[Production Agent		Production Agent		N				N				439475		RAJAT DUTTA		MDEL		8/25/11		Trainee		Yes		Yes</p><p>516201		516201		A		Gaurav Tiwari		M		10/16/89		7/26/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent.[Production Agent		Production Agent		N				N				439475		RAJAT DUTTA		MDEL		8/25/11		Trainee		Yes		Yes</p><p>434033		434033		A		HARBIR SINGH SURI		M		12/28/60		3/10/03		MDEL		1B		S6069		Delhi-Chat-Verizon		1st Level Supervisor (CCOD/MOD)[Supervis		Supervisor - Level 1		Y		9/10/03		N				439486		RATTAN NIDHI WHIG		MDEL		1/30/08				No		No</p><p>439528		439528		A		PANKAJ BHATIA		M		8/13/79		9/29/03		MDEL		1B		S6069		Delhi-Chat-Verizon		1st Level Supervisor (Level2)[Supervisor		Supervisor - Level 1		Y		3/29/04		Y				439486		RATTAN NIDHI WHIG		MDEL		1/8/08				No		No</p><p>451187		451187		A		WINNIE DANIEL		F		7/3/86		8/16/04		MDEL		2A		S6069		Delhi-Chat-Verizon		1st Level Supervisor (Level2)[Supervisor		Supervisor - Level 1		Y		2/16/05		N				439486		RATTAN NIDHI WHIG		MDEL		3/8/10				No		No</p><p>457853		457853		A		PREOM DUTA		M		10/17/72		12/20/04		MDEL		1B		S6069		Delhi-Chat-Verizon		1st Level Supervisor (Level2)[Supervisor		Supervisor - Level 1		Y		6/20/05		N				439486		RATTAN NIDHI WHIG		MDEL		2/8/08				No		No</p><p>497211		497211		A		DIBAKAR PARIDA		M		6/16/80		4/16/07		MDEL		1B		S6069		Delhi-Chat-Verizon		1st Level Supervisor (Level2)[Supervisor		Supervisor - Level 1		Y		10/16/07		Y				439486		RATTAN NIDHI WHIG		MDEL		4/26/10				No		No</p><p>400540		400540		A		AMTOZ SINGH		M		7/25/83		5/31/07		MDEL		1A		S6069		Delhi-Chat-Verizon		Production Agent(Level 2)[Production Age		Production Agent		Y		11/30/07		N				439528		PANKAJ BHATIA		MDEL		4/15/08		RTF		Yes		Yes</p><p>410532		410532		A		RAMJI JOSHI		M		12/25/84		11/26/07		MDEL		1A		S6069		Delhi-Chat-Verizon		Production Agent(Level 2)[Production Age		Production Agent		Y		5/26/08		N				439528		PANKAJ BHATIA		MDEL		7/30/08		RTF		Yes		Yes</p><p>445432		445432		A		JAYENDRA BOSE		M		1/30/80		4/19/04		MDEL		1A		S6069		Delhi-Chat-Verizon		Production Agent(Level 2)[Production Age		Production Agent		Y		10/19/04		N				439528		PANKAJ BHATIA		MDEL		12/31/07		RTF		Yes		Yes</p><p>469933		469933		A		NISHA GUPTA		F		8/8/75		12/12/05		MDEL		1A		S6069		Delhi-Chat-Verizon		Production Agent(Level 2)[Production Age		Production Agent		Y		6/12/06		N				439528		PANKAJ BHATIA		MDEL		12/31/07		RTF		Yes		Yes</p><p>490223		490223		A		SAURABH KAPOOR		M		7/3/80		12/11/06		MDEL		1A		S6069		Delhi-Chat-Verizon		Production Agent(Level 2)[Production Age		Production Agent		Y		6/11/07		N				439528		PANKAJ BHATIA		MDEL		1/8/08		RTF		Yes		Yes</p><p>493412		493412		A		GAURAV SINHA		M		9/7/82		2/5/07		MDEL		1A		S6069		Delhi-Chat-Verizon		Production Agent(Level 2)[Production Age		Production Agent		Y		8/5/07		N				439528		PANKAJ BHATIA		MDEL		6/11/07		RTF		Yes		Yes</p><p>589580		589580		A		VINOD PASBOLA		M		7/22/87		12/6/10		MDEL		1A		S6069		Delhi-Chat-Verizon		Production Agent(Level 2)[Production Age		Production Agent		Y		6/5/11		N				439528		PANKAJ BHATIA		MDEL		4/1/11		OJT		Yes		Yes</p><p>493466		493466		A		VIKAS PANDEY		M		7/15/80		2/5/07		MDEL		1A		S6069		Delhi-Chat-Verizon		Production Agent(Level 2)[Production Age		Production Agent		Y		8/5/07		N				439528		PANKAJ BHATIA		MDEL		8/29/07		RTF		Yes		Yes</p><p>562569		562569		A		Pankaj kumar		M		2/15/86		3/5/09		MDEL		1A		S6069		Delhi-Chat-Verizon		Production Agent(Level 2)[Production Age		Production Agent		Y		9/5/09		N				439528		PANKAJ BHATIA		MDEL		5/25/10		RTF		Yes		Yes</p><p>589292		589292		A		MAHBOOB ALAM		M		11/18/88		11/30/10		MDEL		1A		S6069		Delhi-Chat-Verizon		Production Agent(Level 2)[Production Age		Production Agent		Y		5/30/11		N				439528		PANKAJ BHATIA		MDEL		12/1/10		RTF		Yes		Yes</p><p>589324		589324		A		SHWETA DWIVEDI		F		7/17/88		11/30/10		MDEL		1A		S6069		Delhi-Chat-Verizon		Production Agent(Level 2)[Production Age		Production Agent		Y		5/30/11		N				439528		PANKAJ BHATIA		MDEL		12/1/10		RTF		Yes		Yes</p><p>589474		589474		A		KAPIL KALSON		M		10/30/88		12/3/10		MDEL		1A		S6069		Delhi-Chat-Verizon		Production Agent(Level 2)[Production Age		Production Agent		Y		6/3/11		N				439528		PANKAJ BHATIA		MDEL		12/15/10		RTF		Yes		Yes</p><p>589510		589510		A		KAMAL JOSHI		M		8/12/79		12/3/10		MDEL		1A		S6069		Delhi-Chat-Verizon		Production Agent(Level 2)[Production Age		Production Agent		Y		6/3/11		N				439528		PANKAJ BHATIA		MDEL		12/15/10		RTF		Yes		Yes</p><p>404336		404336		A		VISHAL AHLUWALIA		M		4/23/85		7/30/07		MDEL		1B		S6166		Delhi-AOL-CS&B		1st Level Superviso[Supervisor Level 1		Supervisor - Level 1		Y		1/30/08		Y				440207		RAJNI SHARMA		MDEL		2/14/10				No		No</p><p>409417		409417		A		SIDDHARTH SINHA		M		7/24/83		10/25/07		MDEL		1B		S6166		Delhi-AOL-CS&B		1st Level Superviso[Supervisor Level 1		Supervisor - Level 1		Y		4/25/08		Y				440207		RAJNI SHARMA		MDEL		6/21/10				No		No</p><p>452042		452042		A		GAURAV MEHRA		M		6/25/86		8/31/04		MDEL		1B		S6166		Delhi-AOL-CS&B		1st Level Superviso[Supervisor Level 1		Supervisor - Level 1		Y		2/28/05		N				440207		RAJNI SHARMA		MDEL		2/20/09				No		No</p><p>465402		465402		A		SHWETA SINGH		F		2/14/80		8/1/05		MDEL		1B		S6166		Delhi-AOL-CS&B		1st Level Superviso[Supervisor Level 1		Supervisor - Level 1		Y		2/1/06		N				440207		RAJNI SHARMA		MDEL		2/20/09				No		No</p><p>475381		475381		A		VARUN KOHLI		M		3/22/82		3/8/06		MDEL		2A		S6166		Delhi-AOL-CS&B		1st Level Superviso[Supervisor Level 1		Supervisor - Level 1		Y		9/8/06		N				440207		RAJNI SHARMA		MDEL		6/11/10				No		No</p><p>583931		583931		A		GOPAL THAKUR		M		9/27/87		6/15/10		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent[Production Agent		Production Agent		Y		12/15/10		N				441098		AMIT TANWAR		NGND		7/12/10		RTF		Yes		Yes</p><p>588541		588541		A		JIGYASU SUMAN		M		11/9/88		11/16/10		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent.[Production Agent		Production Agent		Y		5/16/11		N				441098		AMIT TANWAR		NGND		1/19/11		RTF		Yes		Yes</p><p>588809		588809		A		MOHIT SHARMA		M		6/18/87		11/23/10		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent.[Production Agent		Production Agent		Y		5/23/11		Y				441098		AMIT TANWAR		NGND		1/19/11		RTF		Yes		Yes</p><p>591967		591967		A		AKASH SHARMA		M		7/6/88		1/25/11		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent.[Production Agent		Production Agent		Y		7/25/11		N				441098		AMIT TANWAR		NGND		2/22/11		RTF		Yes		Yes</p><p>592012		592012		A		RANJANI SINGH		F		6/30/89		1/25/11		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent.[Production Agent		Production Agent		Y		7/25/11		N				441098		AMIT TANWAR		NGND		2/22/11		RTF		Yes		Yes</p><p>592345		592345		A		TRISHNA SAMANT		F		6/8/85		2/4/11		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent.[Production Agent		Production Agent		Y		8/4/11		N				441098		AMIT TANWAR		NGND		3/3/11		RTF		Yes		Yes</p><p>592845		592845		A		Abha Meshram		F		10/13/83		2/15/11		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent.[Production Agent		Production Agent		Y		8/15/11		Y				441098		AMIT TANWAR		NGND		3/15/11		RTF		Yes		Yes</p><p>594063		594063		A		Siddhartha A		M		11/8/89		3/15/11		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent.[Production Agent		Production Agent		N				Y				441098		AMIT TANWAR		NGND</p><p>4/20/11		RTF		Yes		Yes</p><p>468026		468026		A		PRASENJIT DUTTA		M		7/3/79		9/27/05		MDEL		2A		S1110		Business Finance & Pricing		Sr. Executive Finance[Sr. Executive		Individual Contributor		Y		3/27/06		N				441320		ARIJIT ROY CHOUDHARY		MDEL		1/1/10				No		No</p><p>576425		576425		A		PALLAVI BEHL		F		4/22/86		1/7/10		MDEL		1A		S1110		Business Finance & Pricing		Sr. Executive Finance[Sr. Executive		Individual Contributor		Y		7/7/10		N				441320		ARIJIT ROY CHOUDHARY		MDEL		1/8/10				No		No</p><p>515742		515742		A		Shubham Mudgal		M		12/16/88		7/19/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent.[Production Agent		Production Agent		N				N				441332		ARUN SINGH		MDEL		8/18/11		Trainee		Yes		Yes</p><p>515744		515744		A		Dipti Jaiswal		F		6/21/90		7/19/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent.[Production Agent		Production Agent		N				N				441332		ARUN SINGH		MDEL		8/18/11		Trainee		Yes		Yes</p><p>515746		515746		A		Ishan Bali		M		11/5/88		7/19/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent.[Production Agent		Production Agent		N				Y				441332		ARUN SINGH		MDEL		8/18/11		Trainee		Yes		Yes</p><p>515750		515750		A		Anirudh Sharma		M		10/16/89		7/19/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent.[Production Agent		Production Agent		N				N				441332		ARUN SINGH		MDEL		8/18/11		Trainee		Yes		Yes</p><p>515764		515764		A		Deeba A		F		12/4/90		7/19/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent.[Production Agent		Production Agent		N				N				441332		ARUN SINGH		MDEL		8/18/11		Trainee		Yes		Yes</p><p>515782		515782		A		Ajay Kumar Giri		M		12/11/70		7/19/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent.[Production Agent		Production Agent		N				N				441332		ARUN SINGH		MDEL		8/18/11		Trainee		Yes		Yes</p><p>598703		598703		A		Harpreet Kaur		F		11/1/88		6/10/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				N				441332		ARUN SINGH		MDEL		7/4/11		OJT		Yes		Yes</p><p>598705		598705		A		ADARSH AWASTHI		M		6/12/92		6/10/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				N				441332		ARUN SINGH		MDEL		7/4/11		OJT		Yes		Yes</p><p>598716		598716		A		APOORV SINGHAL		M		1/5/90		6/10/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				Y				441332		ARUN SINGH		MDEL		7/4/11		Trainee		Yes		Yes</p><p>598070		598070		A		VISHNU CHANDRA PANDEY		M		10/7/88		5/31/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				N				441332		ARUN SINGH		MDEL		7/4/11		Trainee		Yes		Yes</p><p>598071		598071		A		VINAY RAJ SINGH NARUKA		M		8/13/88		5/31/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				N		Training Dropout		441332		ARUN SINGH		MDEL		7/4/11				Yes		Yes</p><p>598076		598076		A		RAGHVENDRA A		M		7/1/85		5/31/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				N				441332		ARUN SINGH		MDEL		7/4/11		OJT		Yes		Yes</p><p>598092		598092		A		NEERAJ ADITYA PRASAD SHUKLA		M		7/27/86		5/31/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				N				441332		ARUN SINGH		MDEL		7/4/11		OJT		Yes		Yes</p><p>598665		598665		A		Dipika Yadav		F		1/25/91		6/10/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				N				441332		ARUN SINGH		MDEL		7/4/11		OJT		Yes		Yes</p><p>598688		598688		A		Samarth Mahendra		M		9/24/87		6/10/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				N				441332		ARUN SINGH		MDEL		7/4/11		OJT		Yes		Yes</p><p>598031		598031		A		ABHILASH THOBIAS		M		7/18/89		5/31/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				N				441332		ARUN SINGH		MDEL		7/4/11		OJT		Yes		Yes</p><p>598032		598032		A		ANKIT RAGHUWANSHI		M		6/2/90		5/31/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				Y				441332		ARUN SINGH		MDEL		7/4/11		Trainee		Yes		Yes</p><p>598038		598038		A		ROHIT KUMAR GUPTA		M		5/20/88		5/31/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				N				441332		ARUN SINGH		MDEL		7/4/11		OJT		Yes		Yes</p><p>598055		598055		A		RISHI TIWARI		M		9/2/88		5/31/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				N				441332		ARUN SINGH		MDEL		7/4/11		OJT		Yes		Yes</p><p>598056		598056		A		PREETI CHINDA		F		7/30/88		5/31/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				N				441332		ARUN SINGH		MDEL		7/4/11		OJT		Yes		Yes</p><p>598069		598069		A		ANKUSH Rao		M		10/20/89		5/31/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				N				441332		ARUN SINGH		MDEL		7/4/11		OJT		Yes		Yes</p><p>516029		516029		A		SATBIR INDER SINGH NAGPAL		M		7/20/89		7/22/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent.[Production Agent		Production Agent		N				N				441332		ARUN SINGH		MDEL		8/18/11		Trainee		Yes		Yes</p><p>516032		516032		A		Sakshi Khullar		F		7/22/90		7/22/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent.[Production Agent		Production Agent		N				N				441332		ARUN SINGH		MDEL		8/18/11		Trainee		Yes		Yes</p><p>597619		597619		A		Diksha Sehgal		F		2/3/93		5/24/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				N				441332		ARUN SINGH		MDEL		7/4/11		OJT		Yes		Yes</p><p>597999		597999		A		MAHIMA ROY		F		9/27/89		5/31/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				N				441332		ARUN SINGH		MDEL		7/4/11		OJT		Yes		Yes</p><p>598003		598003		A		Shashank Maurya		M		3/22/86		5/31/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				N				441332		ARUN SINGH		MDEL		7/4/11		OJT		Yes		Yes</p><p>598023		598023		A		DEEPSHIKHA PRINJA		F		5/11/89		5/31/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				N				441332		ARUN SINGH		MDEL		7/4/11		OJT		Yes		Yes</p><p>516015		516015		A		Swati Birthare		F		1/18/86		7/22/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent.[Production Agent		Production Agent		N				N				441332		ARUN SINGH		MDEL		8/18/11		Trainee		Yes		Yes</p><p>516020		516020		A		Dominic Gebu Yongmu		M		5/29/76		7/22/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent.[Production Agent		Production Agent		N				N				441332		ARUN SINGH		MDEL		8/18/11		Trainee		Yes		Yes</p><p>516021		516021		A		Ishaan Tewari		M		1/1/90		7/22/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent.[Production Agent		Production Agent		N				N				441332		ARUN SINGH		MDEL		8/18/11		Trainee		Yes		Yes</p><p>516022		516022		A		Sugandha Mann		F		5/31/91		7/22/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent.[Production Agent		Production Agent		N				N				441332		ARUN SINGH		MDEL		8/18/11		Trainee		Yes		Yes</p><p>516025		516025		A		Abhik Sarkar		M		2/1/91		7/22/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent.[Production Agent		Production Agent		N				Y				441332		ARUN SINGH		MDEL		8/18/11		Trainee		Yes		Yes</p><p>516027		516027		A		Anand Rai		M		4/16/89		7/22/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent.[Production Agent		Production Agent		N				N				441332		ARUN SINGH		MDEL		8/18/11		Trainee		Yes		Yes</p><p>515979		515979		A		Sajal Krishn		M		3/12/89		7/22/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent.[Production Agent		Production Agent		N				N				441332		ARUN SINGH		MDEL		8/18/11		Trainee		Yes		Yes</p><p>515985		515985		A		Rajesh Chandra		M		3/16/88		7/22/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent.[Production Agent		Production Agent		N				N				441332		ARUN SINGH		MDEL		8/18/11		Trainee		Yes		Yes</p><p>516005		516005		A		Danishbir Singh Bedi		M		1/7/92		7/22/11		MDEL		1A		S6025</p><p>Delhi-VOL-Verizon		Production Agent.[Production Agent		Production Agent		N				N				441332		ARUN SINGH		MDEL		8/18/11		Trainee		Yes		Yes</p><p>516006		516006		A		Tanmai Sharma		M		4/12/89		7/22/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent.[Production Agent		Production Agent		N				N				441332		ARUN SINGH		MDEL		8/18/11		Trainee		Yes		Yes</p><p>516008		516008		A		Shishir Kumar Srivastava		M		3/14/89		7/22/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent.[Production Agent		Production Agent		N				N				441332		ARUN SINGH		MDEL		8/18/11		Trainee		Yes		Yes</p><p>516013		516013		A		Manish Sharma		M		8/15/89		7/22/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent.[Production Agent		Production Agent		N				N				441332		ARUN SINGH		MDEL		8/18/11		Trainee		Yes		Yes</p><p>515796		515796		A		Ankur Shekhar		M		4/23/89		7/19/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent.[Production Agent		Production Agent		N				N				441332		ARUN SINGH		MDEL		8/18/11		Trainee		Yes		Yes</p><p>515812		515812		A		SIDDHANT KAPOOR		M		1/24/91		7/19/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent.[Production Agent		Production Agent		N				N				441332		ARUN SINGH		MDEL		8/18/11		Trainee		Yes		Yes</p><p>515826		515826		A		RITESH GIRI		M		7/15/88		7/20/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent.[Production Agent		Production Agent		N				N				441332		ARUN SINGH		MDEL		8/18/11		Trainee		Yes		Yes</p><p>515833		515833		A		BANEET KOUR		F		1/18/90		7/20/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent.[Production Agent		Production Agent		N				N				441332		ARUN SINGH		MDEL		8/18/11		Trainee		Yes		Yes</p><p>515951		515951		A		Sanyukt Saxena		M		8/3/89		7/22/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent.[Production Agent		Production Agent		N				N				441332		ARUN SINGH		MDEL		8/18/11		Trainee		Yes		Yes</p><p>515967		515967		A		Ankur Malviya		M		8/12/88		7/22/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent.[Production Agent		Production Agent		N				N				441332		ARUN SINGH		MDEL		8/18/11		Trainee		Yes		Yes</p><p>30715		430715		A		ABHISHEK AICH		M		11/8/75		4/25/02		MDEL		3A		S6018		Pune-AGL-AGL N		02nd Level Supervisor[Supervisor Level 2		Supervisor - Level 2		N		10/25/02		N				441846		DILIP PANDURANG JOSHI				1/23/09				No		No</p><p>452944		452944		A		AMIT MAGO		M		12/27/76		9/16/04		MDEL		2A		S6077		Powai-AGL-AGL Co		01st Level Supervisor[Supervisor Level 1		Supervisor - Level 1		Y		3/16/05		N				441848		DEEPAK MENON		NPUNE		5/5/08				No		No</p><p>482630		482630		A		MEERAJ GHANI		M		3/27/87		7/24/06		MDEL		1B		S6017		Pune-AGL-AGL Co		01st Level Supervisor[Supervisor Level 1		Supervisor - Level 1		Y		1/24/07		N				441848		DEEPAK MENON		NPUNE		4/11/09				No		No</p><p>557715		557715		A		Piyush Panwar		M		5/8/81		12/1/08		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent (Level-1)[Production Ag		Production Agent		Y		6/1/09		N				441997		ANURAG SIDHOLA		MDEL		2/13/09		RTF		Yes		Yes</p><p>569204		569204		A		Nikhil Agarwal		M		7/24/90		8/31/09		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent (Level-1)[Production Ag		Production Agent		Y		2/28/10		N				441997		ANURAG SIDHOLA		MDEL		2/1/10		RTF		Yes		Yes</p><p>569591		569591		A		Ankita Rastogi		F		5/3/86		9/11/09		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent (Level-1)[Production Ag		Production Agent		Y		3/11/10		N				441997		ANURAG SIDHOLA		MDEL		2/7/10		RTF		Yes		Yes</p><p>570237		570237		A		Sakshi Devgan		F		9/16/86		9/26/09		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent (Level-1)[Production Ag		Production Agent		Y		3/26/10		N				441997		ANURAG SIDHOLA		MDEL		2/7/10		RTF		Yes		Yes</p><p>572025		572025		A		Anoop Kumar Sharma		M		10/10/87		10/27/09		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent (Level-1)[Production Ag		Production Agent		Y		4/27/10		N				441997		ANURAG SIDHOLA		MDEL		2/1/10		RTF		Yes		Yes</p><p>573184		573184		A		VANEET Singh		M		8/13/88		11/15/09		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent (Level-1)[Production Ag		Production Agent		Y		5/15/10		N				441997		ANURAG SIDHOLA		MDEL		2/23/10		RTF		Yes		Yes</p><p>586409		586409		A		VARUN SHYAM SHARMA		M		12/18/86		9/28/10		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		Y		3/28/11		N				441997		ANURAG SIDHOLA		MDEL		10/29/10		RTF		Yes		Yes</p><p>586431		586431		A		VISHWAS BENIWAL		M		12/16/85		9/28/10		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		Y		3/28/11		N				441997		ANURAG SIDHOLA		MDEL		10/29/10		RTF		Yes		Yes</p><p>586859		586859		A		Arvind Dureja		M		1/8/92		10/5/10		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		Y		4/5/11		N				441997		ANURAG SIDHOLA		MDEL		11/9/10		RTF		Yes		Yes</p><p>585528		585528		A		APOORVA SRIVASTAVA		M		5/21/88		8/31/10		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		Y		2/28/11		N				441997		ANURAG SIDHOLA		MDEL		10/29/10		RTF		Yes		Yes</p><p>585694		585694		A		ATUL MISHRA		M		8/28/87		9/3/10		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		Y		3/3/11		N				441997		ANURAG SIDHOLA		MDEL		11/4/10		RTF		Yes		Yes</p><p>585697		585697		A		PUNIT SANJAY MITTAL		M		4/20/89		9/3/10		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		Y		3/3/11		N				441997		ANURAG SIDHOLA		MDEL		10/29/10		RTF		Yes		Yes</p><p>585769		585769		A		TUSHAR SEHGAL		M		9/27/87		9/7/10		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		Y		3/7/11		N				441997		ANURAG SIDHOLA		MDEL		10/29/10		RTF		Yes		Yes</p><p>585877		585877		A		MOHD TOAHA		M		6/16/85		9/10/10		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		Y		3/10/11		N				441997		ANURAG SIDHOLA		MDEL		10/29/10		RTF		Yes		Yes</p><p>586014		586014		A		AMRINDER SINGH		M		1/13/87		9/14/10		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		Y		3/14/11		N				441997		ANURAG SIDHOLA		MDEL		11/10/10		RTF		Yes		Yes</p><p>401072		401072		A		SATYAM BARSAINYA		M		8/19/86		6/4/07		MDEL		1B		S5226		AOL UK BBN		1st Level Supervisor[Supervisor Level 1		Supervisor - Level 1		Y		12/4/07		Y				442149		HILAL MIR		MDEL		3/9/10				No		No</p><p>460198		460198		A		KUNAL KISHORE		M		12/27/79		2/7/05		MDEL		2A		S5226		AOL UK BBN		1st Level Supervisor[Supervisor Level 1		Supervisor - Level 1		Y		8/7/05		Y				442149		HILAL MIR		MDEL		8/18/10				No		No</p><p>461208		461208		A		RAJESH SINGH		M		5/30/74		2/21/05		MDEL		1A		S5226		AOL UK BBN		Non Production (CCOD/MOD)[CCOD / MOD		Individual Contributor		Y		8/21/05		N				442149		HILAL MIR		MDEL		9/1/10				No		No</p><p>463765		463765		A		AMIT AGGARWAL		M		1/30/78		4/19/05		MDEL		1B		S5226		AOL UK BBN		1st Level Supervisor[Supervisor Level 1		Supervisor - Level 1		Y		10/19/05		Y				442149		HILAL MIR		MDEL		6/11/05				No		No</p><p>476744		476744		A		NAVED AYAZ		M		6/15/78		4/10/06		MDEL		2A		S5226		AOL UK BBN		1st Level Supervisor[Supervisor Level 1		Supervisor - Level 1		N		10/10/06		N				442149		HILAL MIR		MDEL		4/21/06				No		No</p><p>489100		489100		A		VIKAS GUPTA		M		2/28/83		11/20/06		MDEL		1A		S5226		AOL UK BBN		Non Production (CCOD/MOD)[CCOD / MOD		Individual Contributor		Y		5/20/07		N				442149		HILAL MIR		MDEL		9/1/10				No		No</p><p>493512		493512		A		MAYANK TYAGI		M		3/21/85		2/5/07		MDEL		1A		S5226		AOL UK BBN		Non Production (CCOD/MOD)[CCOD / MOD		Individual Contributor		Y		8/5/07		N				442149		HILAL MIR		MDEL		9/1/10				No		No</p><p>20089		420089		A		SANJEEV RAWAT		M		1/10/79		12/5/00		MDEL		3B		S5226		AOL UK BBN		3rd Level Supervisor[Supervisor Level 3		Supervisor - Level 3		Y		6/5/01		Y				442320		PIYUSH SHARMA		MDEL		12/4/09				No		No</p><p>437464		437464		A		SUSHANT DUTTA		M		10/31/83		7/28/03		MDEL		3A		S5226		AOL UK BBN		3rd Level Supervisor[Supervisor Level 3		Supervisor - Level 3		Y		1/28/04		N				442320		PIYUSH SHARMA		MDEL		10/1/08				No		No</p><p>563346		563346		A		Manish Verma		M		2/10/71		4/6/09		MDEL		4A		S6169		GN-Pfizer-DSS		3rd Level Supervisor[Supervisor Level 3		Supervisor - Level 3		Y		10/6/09		Y				443323		JAGDISH R		NPUNE		4/6/09</p><p>No		No</p><p>559570		559570		A		Pankaj Dogra		M		12/3/88		1/12/09		MDEL		1A		S6131		Delhi-HP-Tech		Rev Gen Spoc[Non-Production Agent		Individual Contributor		Y		7/12/09		N				444300		SAMRAT MAHAJAN		NJSL		3/23/09		RTF		No		No</p><p>592117		592117		A		Sangram Singh		M		2/11/86		1/28/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				Y				445375		ASHISH ANUPAM		MDEL		3/14/11		OJT		Yes		Yes</p><p>593147		593147		A		NEHA BHATNAGAR		F		3/4/88		2/22/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		Y		8/22/11		N				445375		ASHISH ANUPAM		MDEL		5/27/11		OJT		Yes		Yes</p><p>593164		593164		A		Pranav Singhal		M		6/3/88		2/22/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		Y		8/22/11		N				445375		ASHISH ANUPAM		MDEL		6/7/11		OJT		Yes		Yes</p><p>593301		593301		A		SHVETA SUKHIJA		F		5/25/78		2/25/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		Y		8/25/11		N				445375		ASHISH ANUPAM		MDEL		4/2/11		OJT		Yes		Yes</p><p>593990		593990		A		Deepak Verma		M		8/1/91		3/11/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				N				445375		ASHISH ANUPAM		MDEL		5/27/11		OJT		Yes		Yes</p><p>594325		594325		A		Prerna Rastogi		F		1/30/89		3/18/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				N				445375		ASHISH ANUPAM		MDEL		4/18/11		OJT		Yes		Yes</p><p>597833		597833		A		Bhumi Halder		F		12/17/82		5/27/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				N				445375		ASHISH ANUPAM		MDEL		6/16/11		OJT		Yes		Yes</p><p>597642		597642		A		Abhishek Singh		M		8/19/84		5/24/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				N				445375		ASHISH ANUPAM		MDEL		6/16/11		OJT		Yes		Yes</p><p>597643		597643		A		Mohit Yadav		M		8/29/86		5/24/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				N				445375		ASHISH ANUPAM		MDEL		6/16/11		OJT		Yes		Yes</p><p>597668		597668		A		Harsh Sengar		M		11/16/89		5/24/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				N				445375		ASHISH ANUPAM		MDEL		6/16/11		OJT		Yes		Yes</p><p>597673		597673		A		Nitin Sharma		M		6/15/86		5/24/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				N				445375		ASHISH ANUPAM		MDEL		6/16/11		OJT		Yes		Yes</p><p>597823		597823		A		Heena Taneja		F		4/23/88		5/27/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				N				445375		ASHISH ANUPAM		MDEL		6/16/11		OJT		Yes		Yes</p><p>597828		597828		A		Amit Bhardwaj		M		5/6/79		5/27/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				N				445375		ASHISH ANUPAM		MDEL		6/16/11		OJT		Yes		Yes</p><p>594449		594449		A		Navjeet Singh Gill		M		3/7/89		3/22/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				Y				445375		ASHISH ANUPAM		MDEL		4/18/11		RTF		Yes		Yes</p><p>594474		594474		A		Mohammad Atish		M		1/23/88		3/22/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				N				445375		ASHISH ANUPAM		MDEL		4/18/11		OJT		Yes		Yes</p><p>594893		594893		A		BHUMIKA KHATRI		F		10/18/88		3/31/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				N				445375		ASHISH ANUPAM		MDEL		5/12/11		OJT		Yes		Yes</p><p>595452		595452		A		Himashu Kumar		M		8/14/86		4/15/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				N				445375		ASHISH ANUPAM		MDEL		5/12/11		OJT		Yes		Yes</p><p>597364		597364		A		Baijnath Gupta		M		7/21/83		5/20/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				N				445375		ASHISH ANUPAM		MDEL		6/16/11		OJT		Yes		Yes</p><p>597630		597630		A		Anand Rao C Patnayakuni		M		3/15/88		5/24/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				N				445375		ASHISH ANUPAM		MDEL		6/16/11		OJT		Yes		Yes</p><p>586169		586169		A		DEEPALI SOOD		F		2/27/89		9/21/10		MDEL		1A		S5165		BHARTI		Production - Agent[Production Agent		Production Agent		Y		3/21/11		Y				445384		SATYAM SRIVASTAVA		MDEL		9/23/10		RTF		Yes		Yes</p><p>593327		593327		A		SHEFALI GUPTA		F		6/15/89		2/25/11		MDEL		1A		S5165		BHARTI		Production - Agent[Production Agent		Production Agent		N				Y				445384		SATYAM SRIVASTAVA		MDEL		2/28/11		RTF		Yes		Yes</p><p>597622		597622		A		Udit Khatri		M		9/6/85		5/24/11		MDEL		1A		S6036		Delhi-NC-SWS		Production Agen[Production Agent		Production Agent		N				Y				445517		SOURABH SHARMA		MDEL		6/2/11				Yes		Yes</p><p>478819		478819		A		VIVEK SINGH		M		1/1/83		5/6/06		MDEL		2A		S6131		Delhi-HP-Tech		2nd Level Supervisor[Supervisor Level 2		Supervisor - Level 2		Y		11/6/06		Y				445968		MAYANK MALIK		MDEL		10/17/08				No		No</p><p>482443		482443		A		BIKRAM RAJ GULATI		M		12/13/78		7/24/06		MDEL		1A		S5165		BHARTI		Production - L2[SME		Production Agent		Y		1/24/07		N				445982		BALWANT SINGH DHALIWAL		MDEL		5/11/07		RTF		No		No</p><p>580571		580571		A		GURPREET KAUR ARORA		F		1/8/85		3/26/10		MDEL		1A		S5165		BHARTI		Production Agent (L1)[Production Agent		Production Agent		Y		9/27/10		N				445982		BALWANT SINGH DHALIWAL		MDEL		6/22/10		RTF		Yes		Yes</p><p>585879		585879		A		ANITA CHOPRA		F		3/4/88		9/10/10		MDEL		1A		S5165		BHARTI		Production - Agent[Production Agent		Production Agent		Y		3/10/11		N				445982		BALWANT SINGH DHALIWAL		MDEL		9/16/10		RTF		Yes		Yes</p><p>585893		585893		A		PRAKASH KUMAR Srivastava		M		8/3/84		9/10/10		MDEL		1A		S5165		BHARTI		Non Production (CCOD/MOD)[CCOD / MOD		Individual Contributor		Y		3/10/11		N				445982		BALWANT SINGH DHALIWAL		MDEL		9/16/10		RTF		No		No</p><p>586845		586845		A		RAHUL PRABHAKAR		M		5/21/89		10/5/10		MDEL		1A		S5165		BHARTI		Agent[Production Agent		Production Agent		Y		4/5/11		N				445982		BALWANT SINGH DHALIWAL		MDEL		10/6/10		RTF		Yes		Yes</p><p>590623		590623		A		RIZWAN KHAN		M		7/9/87		12/24/10		MDEL		1A		S5165		BHARTI		Production - Agent[Production Agent		Production Agent		Y		6/24/11		N				445982		BALWANT SINGH DHALIWAL		MDEL		12/27/10		RTF		Yes		Yes</p><p>593243		593243		A		Mohd Uvaish Ali		M		9/22/89		2/22/11		MDEL		1A		S5165		BHARTI		Production - Agent[Production Agent		Production Agent		Y		8/22/11		Y				445982		BALWANT SINGH DHALIWAL		MDEL		2/23/11		RTF		Yes		Yes</p><p>593334		593334		A		AMIT KUMAR JAISWAL		M		8/1/84		2/25/11		MDEL		1A		S5165		BHARTI		Production - Agent[Production Agent		Production Agent		Y		8/25/11		N				445982		BALWANT SINGH DHALIWAL		MDEL		2/28/11		RTF		Yes		Yes</p><p>596106		596106		A		Arvind Kumar Tiwari		M		5/20/84		4/29/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				N				445982		BALWANT SINGH DHALIWAL		MDEL		5/3/11		RTF		Yes		Yes</p><p>596107		596107		A		Ravinder Pal		M		3/17/86		4/29/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				N				445982		BALWANT SINGH DHALIWAL		MDEL		5/3/11		RTF		Yes		Yes</p><p>596173		596173		A		Prakhar Dubey		M		1/7/91		4/29/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				N				445982		BALWANT SINGH DHALIWAL		MDEL		5/3/11		RTF		Yes		Yes</p><p>596181		596181		A		Asim Ilyas		M		8/19/84		4/29/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				Y				445982		BALWANT SINGH DHALIWAL		MDEL		5/4/11		RTF		Yes		Yes</p><p>591095		591095		A		Rajan Kumar Singh		M		8/1/87		1/4/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		Y		7/4/11		N				445982		BALWANT SINGH DHALIWAL		MDEL		1/6/11		RTF		Yes		Yes</p><p>591496		591496		A		SUDIP BISWAS		M		8/23/83		1/13/11		MDEL		1A		S5165		BHARTI		Production</p><p>Agent.[Production Agent		Production Agent		Y		7/13/11		N				445982		BALWANT SINGH DHALIWAL		MDEL		1/15/11		RTF		Yes		Yes</p><p>592527		592527		A		Priyanka Malhotra		F		10/30/84		2/8/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		Y		8/8/11		N				445982		BALWANT SINGH DHALIWAL		MDEL		2/9/11		RTF		Yes		Yes</p><p>592983		592983		A		Rohit Kumar		M		5/9/90		2/18/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		Y		8/18/11		N				445982		BALWANT SINGH DHALIWAL		MDEL		2/21/11		RTF		Yes		Yes</p><p>593029		593029		A		KULDEEP SINGH		M		9/2/84		2/18/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		Y		8/18/11		N				445982		BALWANT SINGH DHALIWAL		MDEL		2/21/11		RTF		Yes		Yes</p><p>593031		593031		A		Priyanka Rajpal		F		2/13/90		2/18/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		Y		8/18/11		N				445982		BALWANT SINGH DHALIWAL		MDEL		2/21/11		RTF		Yes		Yes</p><p>561902		561902		A		Manuel Solomon		M		5/9/82		2/19/09		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent[Production Agent		Production Agent		Y		8/19/09		N				446215		SUNDEEP MUDGAL		NJSL		10/28/10		RTF		Yes		Yes</p><p>584224		584224		A		VARUN JHA		M		4/23/88		6/25/10		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent[Production Agent		Production Agent		Y		2/25/11		N				446215		SUNDEEP MUDGAL		NJSL		7/12/10		RTF		Yes		Yes</p><p>588811		588811		A		ASHISH KOUL		M		7/15/87		11/23/10		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent.[Production Agent		Production Agent		Y		6/23/11		N				446215		SUNDEEP MUDGAL		NJSL		1/19/11		RTF		Yes		Yes</p><p>589314		589314		A		PRIYANKA ARORA		F		11/6/88		11/30/10		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent.[Production Agent		Production Agent		Y		5/30/11		N				446215		SUNDEEP MUDGAL		NJSL		1/12/11		RTF		Yes		Yes</p><p>589651		589651		A		RAHUL RATHOR		M		4/29/86		12/7/10		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent.[Production Agent		Production Agent		Y		6/7/11		Y				446215		SUNDEEP MUDGAL		NJSL		1/12/11		RTF		Yes		Yes</p><p>592394		592394		A		ANURADHA PALIT		F		6/26/86		2/4/11		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent.[Production Agent		Production Agent		Y		8/4/11		N				446215		SUNDEEP MUDGAL		NJSL		3/3/11		RTF		Yes		Yes</p><p>592518		592518		A		SANCHIT RELLAN		M		3/4/87		2/8/11		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent.[Production Agent		Production Agent		Y		8/8/11		N				446215		SUNDEEP MUDGAL		NJSL		3/15/11		RTF		Yes		Yes</p><p>588741		588741		A		AMRITRAJ SINGH NEGI		M		11/2/79		11/23/10		MDEL		2A		S6217		GNDC-MS-LPO		Group Leader[Supervisor Level 1		Supervisor - Level 1		Y		5/23/11		N				447608		BRIJ MOHAN SHARMA		NGND		11/25/10				Yes		Yes</p><p>598528		598528		A		Vandana Agrahari		F		4/15/84		6/7/11		MDEL		1A		S5165		BHARTI		Agent[Production Agent		Production Agent		N				N				448611		ANISH GOPINATHAN		MDEL		6/8/11		OJT		Yes		Yes</p><p>594282		594282		A		Maninder Rana		M		7/9/85		3/18/11		MDEL		1B		S6261		GNDC-Airtel-Pltm Tmd		1st Level Supervisor (TL)[Supervisor Le		Supervisor - Level 1		N				N				448969		VIKAS JAISWAL		NGND		3/21/11				No		Yes</p><p>599558		599558		A		JAMAL AHMED		M		1/2/78		6/27/11		MDEL		1B		S6261		GNDC-Airtel-Pltm Tmd		1st Level Supervisor (TL)[Supervisor Le		Supervisor - Level 1		N				N				448969		VIKAS JAISWAL		NGND		6/28/11				No		No</p><p>592253		592253		A		ANKITA VERMA		F		6/21/87		1/31/11		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent.[Production Agent		Production Agent		Y		7/31/11		N				449429		AKASH THOMAS		MDEL		2/15/11		RTF		Yes		Yes</p><p>592342		592342		A		RUBINA QURESHI		F		10/20/88		2/4/11		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent.[Production Agent		Production Agent		Y		8/4/11		N				449429		AKASH THOMAS		MDEL		3/8/11		RTF		Yes		Yes</p><p>594112		594112		A		Pranita Sharma		F		10/19/89		3/15/11		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent.[Production Agent		Production Agent		N				N				449429		AKASH THOMAS		MDEL		4/20/11		RTF		Yes		Yes</p><p>594324		594324		A		Sandhan Mohapatra		M		1/25/89		3/18/11		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent.[Production Agent		Production Agent		N				Y				449429		AKASH THOMAS		MDEL		4/20/11		RTF		Yes		Yes</p><p>594346		594346		A		Shailesh Jain		M		12/25/87		3/18/11		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent.[Production Agent		Production Agent		N				N				449429		AKASH THOMAS		MDEL		4/20/11		RTF		Yes		Yes</p><p>594351		594351		A		Raza Khan		F		1/30/87		3/18/11		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent.[Production Agent		Production Agent		N				Y				449429		AKASH THOMAS		MDEL		4/20/11		RTF		Yes		Yes</p><p>594583		594583		A		ABHISHEK SINGH		M		7/20/88		3/25/11		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent.[Production Agent		Production Agent		N				N				449429		AKASH THOMAS		MDEL		4/29/11		RTF		Yes		Yes</p><p>594737		594737		A		PUNEET BANSAL		M		2/17/87		3/29/11		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent.[Production Agent		Production Agent		N				N				449429		AKASH THOMAS		MDEL		4/29/11		RTF		Yes		Yes</p><p>594738		594738		A		Navneet Dwivedi		M		1/10/85		3/29/11		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent.[Production Agent		Production Agent		N				N				449429		AKASH THOMAS		MDEL		4/29/11		RTF		Yes		Yes</p><p>594742		594742		A		MILIND GUPTE		M		8/14/88		3/29/11		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent.[Production Agent		Production Agent		N				N				449429		AKASH THOMAS		MDEL		4/29/11		RTF		Yes		Yes</p><p>594897		594897		A		MAYUR RAMI		M		12/28/88		3/31/11		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent.[Production Agent		Production Agent		N				N				449429		AKASH THOMAS		MDEL		4/28/11		RTF		Yes		Yes</p><p>594910		594910		A		PIYUSH MISHRA		M		6/2/87		3/31/11		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent.[Production Agent		Production Agent		N				N				449429		AKASH THOMAS		MDEL		4/29/11		RTF		Yes		Yes</p><p>563620		563620		A		Mandeep Bhatti		F		7/15/84		4/9/09		MDEL		1B		S6169		GN-Pfizer-DSS		Trainer - 1B[Trainer		Individual Contributor		Y		10/9/09		N				449860		AMANDA LOUISE GAUGHAN		NGND		6/1/09				No		Yes</p><p>566529		566529		A		Mukund Jha		M		8/10/79		6/15/09		MDEL		1B		S6169		GN-Pfizer-DSS		quality control associates[QA		Individual Contributor		Y		12/15/09		Y				449860		AMANDA LOUISE GAUGHAN		NGND		10/6/09				No		No</p><p>400628		400628		A		PARMINDER SINGH		M		12/7/81		5/31/07		MDEL		1A		S6069		Delhi-Chat-Verizon		Production Agent(Level 2)[Production Age		Production Agent		Y		11/30/07		N				451187		WINNIE DANIEL		MDEL		8/29/07		RTF		Yes		Yes</p><p>409001		409001		A		AMRINDER SINGH SARAO		M		8/2/86		10/18/07		MDEL		1A		S6069		Delhi-Chat-Verizon		Production Agent(Level 2)[Production Age		Production Agent		Y		4/18/08		N				451187		WINNIE DANIEL		MDEL		2/29/08		RTF		Yes		Yes</p><p>488171		488171		A		SAURAV GUPTA		M		5/30/81		11/13/06		MDEL		1A		S6069		Delhi-Chat-Verizon		Production Agent(Level 2)[Production Age		Production Agent		Y		5/13/07		N				451187		WINNIE DANIEL		MDEL		12/31/07		RTF		Yes		Yes</p><p>493533		493533		A		KUMAR GAURAV		M		2/2/77		2/5/07		MDEL		1A		S6069		Delhi-Chat-Verizon		Production Agent(Level 2)[Production Age		Production Agent		Y		8/5/07		N				451187		WINNIE DANIEL		MDEL		11/26/07		RTF		Yes		Yes</p><p>493552		493552		A		PANKAJ PANDIT		M		5/9/85		2/5/07		MDEL		1A		S6069		Delhi-Chat-Verizon		Production Agent(Level 2)[Production Age		Production Agent		Y		8/5/07		N				451187		WINNIE DANIEL		MDEL		11/26/07		RTF		Yes		Yes</p><p>494830		494830		A		BRIJESH KUMAR		M		1/22/86		3/5/07		MDEL		1A		S6069		Delhi-Chat-Verizon		Sr Associate[Production Agent		Production Agent		Y		9/5/07		N				451187		WINNIE DANIEL		MDEL		12/7/08				Yes		Yes</p><p>588685		588685		A		GAURAAV SHARMA		M		7/7/72		11/19/10		MDEL		1A		S6069		Delhi-Chat-Verizon		Production Agent(Level 2)[Production Age		Production Agent		Y		5/19/11		N				451187		WINNIE DANIEL		MDEL		3/14/11		RTF		Yes		Yes</p><p>589301		589301		A		SAKET JAIN		M		10/26/88		11/30/10		MDEL		1A		S6069		Delhi-Chat-Verizon		Production Agent(Level 2)[Production Age		Production Agent		Y		5/30/11		N				451187		WINNIE DANIEL		MDEL		12/1/10		RTF		Yes		Yes</p><p>589529		589529		A		SHWETA JADONN		F		2/20/88		12/3/10</p><p>fields.</p><p>Level Code</p><p>Ted Role</p><p>Phase</p><p>1A or Process Specific</p><p>Production Agent or Process Specific</p><p>Blank / RTF</p><p>For majority of voice processes, we only plan for 1A level executives. Hence, the attrition count would be only for 1A, Production Agent and the phase would be Blank (on floor) and RTF (return to floor). While preparing the capacity planner, for the agents in Training and OJT we take the throughput in to consideration. However, in accordance with the process structure, if the capacity planning is being done for other level codes as well then we would need to take the attrition for all the Level Codes and Ted Roles for what we are planning. The example for attrition calculation is stated below.</p><p>Attrition for 1A - Production Agent</p><p>Level Code</p><p>Ted Role</p><p>Count of Attrition</p><p>Average Monthly Headcount</p><p>Attrition %</p><p>Attrition %</p><p>1A</p><p>Production Agent</p><p>5</p><p>274</p><p>1.82%</p><p>5 / 274</p><p>1A</p><p>Individual Contributor</p><p>2</p><p>293</p><p>1B</p><p>Supervisor - Level 1</p><p>2</p><p>2A</p><p>Supervisor - Level 2</p><p>1</p><p>Attrition for all Level Codes and Ted Roles</p><p>Level Code</p><p>Ted Role</p><p>Count of Attrition</p><p>Average Monthly Headcount</p><p>Attrition %</p><p>Attrition %</p><p>1A</p><p>Production Agent</p><p>5</p><p>293</p><p>3.41%</p><p>10 / 293</p><p>1A</p><p>Individual Contributor</p><p>2</p><p>1B</p><p>Supervisor - Level 1</p><p>2</p><p>2A</p><p>Supervisor - Level 2</p><p>1</p><p>REQUIREMENT CALCULATION</p><p>Capacity is the most crucial thing for running the business smoothly. When we talk about planning capacity we are visualizing the change in requirement and headcount.</p><p>In this document, we will learn about what requirement calculation is and what are the different methods of requirement calculation.</p><p>Requirement Calculation: In a contact centre refers to estimation of essential resource to handle contact. Requirement calculation is generally done at weekly level also depending upon the nature if the process and service level goals.</p><p>Requirement calculation can be done in two ways.</p><p>· Workload Calculation</p><p>· Erlang Calculation</p><p>Workload Calculation: Refers to estimation of the required resources basis equal distribution of work. This method is normally used in Non Voice Process with SL or TAT target greater than 1 day.</p><p>Erlang Calculation: Refers to estimation of the required resources basis random call distribution. This method is generally used in Voice Process with Service Level target like (80% of calls to be handled in 20 secs.) or Average Speed of answer of 20 Sec.</p><p>Now before we learn the formula to calculate the requirement, it is important to discuss the following components which are majorly used in headcount estimation.</p><p>· Volume</p><p>· AHT (Average Handling Time)</p><p>· SL goal</p><p>· Occupancy</p><p>· Shrinkage</p><p>· Shift Inflex</p><p>VOLUME</p><p>Volume refers to the weekly call forecast. It can be either Client Forecast or Wipro Forecast. Where as, in most of the cases it is the Client Forecast that is taken into consideration for capacity planning, since performance is measured against the forecast provided by the client.</p><p>In some cases we might have forecast at Monthly level which will have to be break down into weeks as the Capacity planning is done at week level. As per the methodology currently being used for planning the future Capacity, apart from knowing the weekly call volume we also need to analyze the daily and interval wise arrival pattern.</p><p>Another aspect related to volume that needs to be kept in mind while doing capacity planning is the Planned Capacity %, at what% of forecasted volume we have decided to plan. Mentioned below are some factors that need to be considered while deciding this percentage:</p><p>· Offer to Forecast % up to which Wipro is responsible for meeting SLs</p><p>· Historical, Offer to Forecast %</p><p>· Minimum Billing Commit</p><p>· Prospects of earning more revenue or getting more business incase planned at higher capacity</p><p>While doing Planning for future, we should also very carefully note all clauses related to Volume\Forecasting mentioned in SOW (Statement of Work).</p><p>· Mentioned below are some clauses to be normally checked:</p><p>· Frequency and time at which client is supposed to share the forecast</p><p>· Level of the forecast to be shared (monthly, weekly, daily). If its monthly then for how many months it should be shared</p><p>· Months for which forecast has been provided how much is locked and how much is Informative.</p><p>· Allowed variation at the time of converting Informative forecast into Lock</p><p>· Possibility of changing forecast in the Lock Period</p><p>Proper understanding of these clauses is very significant to ensure appropriate follow up and check on client incase of non receipt of forecast or breach of any clause mentioned in SOW.</p><p>AVERAGE HANDLE TIME (AHT)</p><p>AHT is a very common term of a contact centre and whenever we come across to this term following implications of AHT come to our mind:</p><p>· Base AHT – AHT decided after analyzing the actual AHT figures for tenured agents for at least 13 weeks.</p><p>· Planned\Forecasted AHT – AHT forecasted after inflating the Base AHT as per the analyzed learning curve and the tenure mix in the coming weeks.</p><p>· Target AHT – AHT target as per SOW or target set internally by ops</p><p>· Loaded AHT – AHT loaded with outbound time</p><p>· Billable AHT – Billable AHT as per SOW</p><p>There are two schools of thoughts, on the AHT that should be considered for planning. First one says we should forecast the AHT on the basis tenure mix and learning curve and second says requirement should be calculated on the Flat AHT (Base AHT/ Target AHT/ Billable AHT).</p><p>As per the first method we get high requirement as the AHT considered is higher and we keep the Headcount as per that, however, in second method our requirement is less as compared to the requirement in first method but the Headcount planned on floor is pulled up as the variation from Requirement is seen against FTEs and not the Headcount. FTEs in second method are determined by considering the lower efficiency of the Headcount in the learning curve.</p><p>Despite of overall HC getting pulled in second method it might still be less than the HC that we would have kept in case the planning is as per the first method. This can be because in the first method the higher AHT gets applied /used in Erlang for the entire volume. How much is the variation that is still to be researched.</p><p>At Wipro we use the second method of Flat AHT to determine the requirement. This decision has been taken considering the Pros and Cons of both the methods.</p><p>PLANNED\FORECASTED AHT</p><p>Attached sheet explains the way to forecast the AHT on the basis of Learning Curve and Tenure mix.</p><p>Pros.</p><p>· More accurate AHT taken into consideration while determining requirement using Erlang</p><p>Cons.</p><p>· With every batch hitting the floor for same volume we are saying we require more FTEs. Without this batch our requirement is less.</p><p>· Self propagating methodology. Requirement dependant on AHT, AHT dependant on HC, HC kept dependant on variation between Requirement and HC.</p><p>· Applying weighted AHT on all calls will inflate the requirement once Erlang is used. HC% is taken as a weight for determining the forecasted AHT, which might give the higher AHT because 40% HC taking calls at 140% AHT does not necessarily mean 40% calls will be taken at 140% AHT. In fact if certain proportion of HC is taking calls at higher AHT in fact they will pick fewer shares of calls.</p><p>FLAT AHT</p><p>In most of the cases Base AHT is taken as the flat\constant AHT across weeks to determine the requirement. Base AHT is decided after analyzing the actual AHT figures for tenured agents for at least 13 weeks.</p><p>Pros.</p><p>· Constant requirement in case of volume remaining constant</p><p>· No self propagating forces still the HC gets pulled to the optimum extent required to factor in lower efficiency of new batches.</p><p>Cons.</p><p>· Possibility of little bit of understaffing. Extent to be determined but can get offset by nature of overstaffing nature of Erlang.</p><p>SERVICE LEVEL</p><p>Please refer to the attached document for the detailed understanding of service level.</p><p>OCCUPANCY</p><p>Occupancy refers to the occupied time where in agent was busy talking</p><p>MDEL		1A		S6069		Delhi-Chat-Verizon		Production Agent(Level 2)[Production Age		Production Agent		Y		6/3/11		N				451187		WINNIE DANIEL		MDEL		12/15/10		RTF		Yes		Yes</p><p>590434		590434		A		GURMEET SINGH		M		3/1/84		12/21/10		MDEL		1A		S6069		Delhi-Chat-Verizon		Production Agent(Level 2)[Production Age		Production Agent		Y		6/21/11		N				451187		WINNIE DANIEL		MDEL		3/23/11		RTF		Yes		Yes</p><p>592798		592798		A		Mohammad Waseem		M		5/15/87		2/15/11		MDEL		1A		S6069		Delhi-Chat-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				N				451187		WINNIE DANIEL		MDEL		3/23/11		RTF		Yes		Yes</p><p>555673		555673		A		Kuber Nath Widge		M		8/5/80		10/13/08		MDEL		1A		S6069		Delhi-Chat-Verizon		Production Agent(Level 2)[Production Age		Production Agent		Y		4/13/09		N				451187		WINNIE DANIEL		MDEL		12/16/08		RTF		Yes		Yes</p><p>555955		555955		A		Abhay Singh Thapa		M		8/2/74		10/20/08		MDEL		1A		S6069		Delhi-Chat-Verizon		Production Agent(Level 2)[Production Age		Production Agent		Y		4/20/09		N				451187		WINNIE DANIEL		MDEL		12/4/10		RTF		Yes		Yes</p><p>556529		556529		A		Shabbir Rizvi		M		7/7/83		11/3/08		MDEL		1A		S6069		Delhi-Chat-Verizon		Production Agent(Level 2)[Production Age		Production Agent		Y		5/3/09		N				451187		WINNIE DANIEL		MDEL		11/27/10		RTF		Yes		Yes</p><p>568574		568574		A		Gulshan Kumar		M		3/10/84		8/10/09		MDEL		1A		S6069		Delhi-Chat-Verizon		Production Agent(Level 2)[Production Age		Production Agent		Y		2/10/10		N				451187		WINNIE DANIEL		MDEL		5/25/10		RTF		Yes		Yes</p><p>568793		568793		A		Ankur Jha		F		3/6/83		8/13/09		MDEL		1A		S6069		Delhi-Chat-Verizon		Production Agent(Level 2)[Production Age		Production Agent		Y		2/13/10		N				451187		WINNIE DANIEL		MDEL		5/25/10		RTF		Yes		Yes</p><p>570809		570809		A		Amitesh Khare		M		3/18/89		10/6/09		MDEL		1A		S6069		Delhi-Chat-Verizon		Production Agent(Level 2)[Production Age		Production Agent		Y		4/6/10		N				451187		WINNIE DANIEL		MDEL		2/17/10		RTF		Yes		Yes</p><p>453500		453500		A		DAYAPAL SINGH		M		3/17/75		9/27/04		MDEL		1A		S6025		Delhi-VOL-Verizon		Non Production Qa[QA		Individual Contributor		Y		3/27/05		Y				451205		TARUN BHANDARI		MDEL		10/29/10				No		No</p><p>467566		467566		A		GINNI MONGIA		F		12/3/81		10/10/05		MDEL		1A		S6025		Delhi-VOL-Verizon		Non Production (QA)[QA		Individual Contributor		Y		4/10/06		N				451205		TARUN BHANDARI		MDEL		12/1/10				No		No</p><p>485583		485583		A		SHAD HASSAN		M		6/19/75		9/28/06		MDEL		1A		S6025		Delhi-VOL-Verizon		Non Production (QA)[QA		Individual Contributor		Y		3/28/07		N				451205		TARUN BHANDARI		MDEL		5/25/10				No		No</p><p>487944		487944		A		SHRIJANI PAUL		F		11/25/84		11/6/06		MDEL		1A		S6069		Delhi-Chat-Verizon		Non Production Qa[QA		Individual Contributor		Y		5/6/07		N				451205		TARUN BHANDARI		MDEL		1/8/08		RTF		No		No</p><p>488177		488177		A		SAGAR HANS		M		12/8/86		11/13/06		MDEL		1A		S6025		Delhi-VOL-Verizon		Non Production (QA)[QA		Individual Contributor		Y		5/13/07		N				451205		TARUN BHANDARI		MDEL		2/28/07				No		No</p><p>493414		493414		A		HARISH RAWAT		M		11/17/82		2/5/07		MDEL		1A		S6069		Delhi-Chat-Verizon		Non Production (QA)[QA		Individual Contributor		Y		8/5/07		N				451205		TARUN BHANDARI		MDEL		6/11/07				No		No</p><p>564824		564824		A		Sangita Singh		F		7/8/85		5/11/09		MDEL		1A		S6025		Delhi-VOL-Verizon		Non Production (QA)[QA		Individual Contributor		Y		11/11/09		Y				451205		TARUN BHANDARI		MDEL		7/20/09		RTF		No		No</p><p>578020		578020		A		POOJA BAJRACHARYA		F		11/29/85		1/31/10		MDEL		1A		S6025		Delhi-VOL-Verizon		Non Production (QA)[QA		Individual Contributor		Y		7/30/10		N				451205		TARUN BHANDARI		MDEL		4/22/10		RTF		No		No</p><p>461570		461570		A		RAKESH VERMA		M		7/12/66		2/24/05		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent (Level-1)[Production Ag		Production Agent		Y		8/24/05		N				451291		GAURAV LAKHANPAL		NJSL		5/23/10		RTF		Yes		Yes</p><p>470674		470674		A		BIKRAM SINGH		M		7/10/80		12/26/05		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent (Level-1)[Production Ag		Production Agent		Y		6/26/06		N				451291		GAURAV LAKHANPAL		NJSL		5/18/10		RTF		Yes		Yes</p><p>554555		554555		A		Manish Chaudhary		M		3/5/90		9/15/08		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent (Level-1)[Production Ag		Production Agent		Y		3/15/09		N				451291		GAURAV LAKHANPAL		NJSL		12/13/08		RTF		Yes		Yes</p><p>560793		560793		A		Sharad Kumar		M		3/9/82		2/7/09		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent (Level-1)[Production Ag		Production Agent		Y		8/7/09		N				451291		GAURAV LAKHANPAL		NJSL		5/5/09		RTF		Yes		Yes</p><p>560851		560851		A		Mir Abid Rashid		M		4/4/84		2/7/09		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent (Level-1)[Production Ag		Production Agent		Y		8/7/09		Y				451291		GAURAV LAKHANPAL		NJSL		5/12/09		RTF		Yes		Yes</p><p>571556		571556		A		Ravindra Singh Gariya		M		4/17/73		10/21/09		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent[Production Agent		Production Agent		Y		4/21/10		N				451291		GAURAV LAKHANPAL		NJSL		3/21/10		RTF		Yes		Yes</p><p>587886		587886		A		VIVEK SINGH		M		1/1/00		10/31/10		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		Y		4/30/11		N				451291		GAURAV LAKHANPAL		NJSL		12/2/10		RTF		Yes		Yes</p><p>571588		571588		A		Gautam Kumar Gupta		M		11/18/85		10/21/09		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent (Level-1)[Production Ag		Production Agent		N		4/21/10		N				451291		GAURAV LAKHANPAL		NJSL		5/16/10		RTF		Yes		Yes</p><p>572888		572888		A		Pawan Mishra		M		8/8/87		11/10/09		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent[Production Agent		Production Agent		N		5/10/10		N				451291		GAURAV LAKHANPAL		NJSL		2/21/11		RTF		Yes		Yes</p><p>573197		573197		A		KRUTIKA SATAPATHY		F		6/21/90		11/15/09		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent (Level-1)[Production Ag		Production Agent		Y		5/15/10		Y				451291		GAURAV LAKHANPAL		NJSL		5/25/10		RTF		Yes		Yes</p><p>587864		587864		A		HARINDER PAL SINGH		M		6/24/85		10/31/10		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		Y		4/30/11		N				451291		GAURAV LAKHANPAL		NJSL		12/2/10		RTF		Yes		Yes</p><p>587883		587883		A		NIKHIL GUPTA		M		1/28/92		10/31/10		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		Y		4/30/11		Y				451291		GAURAV LAKHANPAL		NJSL		12/2/10		RTF		Yes		Yes</p><p>587884		587884		A		PRASHANT SINGH		M		9/9/85		10/31/10		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		Y		4/30/11		N				451291		GAURAV LAKHANPAL		NJSL		12/3/10		RTF		Yes		Yes</p><p>448542		448542		A		DEBASHRI B CHOUDHARY		F		6/13/81		6/28/04		MDEL		1A		S6166		Delhi-AOL-CS&B		Production Agent (Level[Production Agent		Production Agent		Y		12/28/04		N				452042		GAURAV MEHRA		MDEL		2/20/09		RTF		Yes		Yes</p><p>585415		585415		A		MASARAT SALIM BHAT		M		9/3/80		8/27/10		MDEL		1A		S6235		01-GNDC-TH-M&C-CS-India-V-MTS India		Agent[Production Agent		Production Agent		Y		2/27/11		N				452361		RINKU KHARBANDA		NGND		8/28/10				Yes		Yes</p><p>587138		587138		A		PRASHANT PRASANNAN		M		9/24/85		10/15/10		MDEL		1B		S6244		GNDC-MTS-Data Card		Supervisor - Level 1[Supervisor Level 1		Supervisor - Level 1		Y		4/15/11		N				452361		RINKU KHARBANDA		NGND		10/16/10				No		No</p><p>587452		587452		A		ARVIND SINGH RANA		M		9/20/84		10/22/10		MDEL		1B		S6244		GNDC-MTS-Data Card		Supervisor - Level 1[Supervisor Level 1		Supervisor - Level 1		Y		4/22/11		N				452361		RINKU KHARBANDA		NGND		10/23/10				No		No</p><p>587499		587499		A		DEEPAK SHARMAA		M		7/29/84		10/23/10		MDEL		1A		S6244		GNDC-MTS-Data Card		Agent[Production Agent		Production Agent		Y		4/23/11		Y				452361		RINKU KHARBANDA		NGND		10/25/10				Yes		Yes</p><p>587551		587551		A		AMIT KUMAR DUBEY		M		11/27/84		10/25/10		MDEL		1B		S6244		GNDC-MTS-Data Card		Supervisor - Level 1[Supervisor Level 1		Supervisor - Level 1		Y		4/25/11		N				452361		RINKU KHARBANDA		NGND		10/26/10				No		No</p><p>588047		588047		A		PRIYANKU BARPUJARI		M		11/12/79		11/3/10		MDEL		1B		S6244		GNDC-MTS-Data Card		Supervisor - Level 1[Supervisor Level 1		Supervisor - Level 1		Y		5/3/11		N				452361		RINKU KHARBANDA		NGND</p><p>11/8/10				No		No</p><p>588127		588127		A		MANMOHAN SINGH RAWAT		M		7/20/82		11/8/10		MDEL		1B		S6244		GNDC-MTS-Data Card		Supervisor - Level 1[Supervisor Level 1		Supervisor - Level 1		Y		5/8/11		N				452361		RINKU KHARBANDA		NGND		11/9/10				No		No</p><p>589429		589429		A		NADEEM AHMAD KHAN		M		11/10/78		12/1/10		MDEL		1B		S6244		GNDC-MTS-Data Card		Supervisor - Level 1[Supervisor Level 1		Supervisor - Level 1		Y		6/1/11		N				452361		RINKU KHARBANDA		NGND		12/2/10				No		No</p><p>592307		592307		A		PRASHANT RASTOGI		M		6/6/80		2/3/11		MDEL		1B		S6244		GNDC-MTS-Data Card		Supervisor - Level 1[Supervisor Level 1		Supervisor - Level 1		Y		8/3/11		N				452361		RINKU KHARBANDA		NGND		2/9/11				No		No</p><p>592415		592415		A		RATTAN SINGH		M		3/3/88		2/8/11		MDEL		1B		S6244		GNDC-MTS-Data Card		Supervisor - Level 1[Supervisor Level 1		Supervisor - Level 1		Y		8/8/11		N				452361		RINKU KHARBANDA		NGND		2/9/11				No		No</p><p>592431		592431		A		ANKUSH KAPOOR		M		12/17/82		2/8/11		MDEL		1B		S6244		GNDC-MTS-Data Card		Supervisor - Level 1[Supervisor Level 1		Supervisor - Level 1		Y		8/8/11		N				452361		RINKU KHARBANDA		NGND		2/9/11				No		No</p><p>569616		569616		A		Vishal Dogra		M		9/28/85		9/11/09		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		Y		3/11/10		N				456499		NITESH KUMAR		MDEL		5/25/10		RTF		Yes		Yes</p><p>570833		570833		A		Yuvraj AA		M		3/8/90		10/6/09		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		Y		4/6/10		N				456499		NITESH KUMAR		MDEL		2/1/10		RTF		Yes		Yes</p><p>573924		573924		A		Nitin Aul		M		7/30/73		11/27/09		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		Y		5/27/10		N				456499		NITESH KUMAR		MDEL		6/24/10		RTF		Yes		Yes</p><p>579005		579005		A		SUNNY AA		M		7/16/88		2/16/10		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		Y		8/16/10		N				456499		NITESH KUMAR		MDEL		5/14/10		RTF		Yes		Yes</p><p>581147		581147		A		JAYANTA MUKHERJEE		M		1/14/80		4/9/10		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent (Level-2)[Production Ag		Production Agent		Y		10/9/10		N				456499		NITESH KUMAR		MDEL		5/25/10		RTF		Yes		Yes</p><p>588543		588543		A		SHILADITYA BANERJEE		M		3/18/88		11/16/10		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		Y		5/16/11		N				456499		NITESH KUMAR		MDEL		1/7/11		RTF		Yes		Yes</p><p>592985		592985		A		Sudhanshu Dwivedi		M		6/21/87		2/18/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		Y		8/18/11		N				456499		NITESH KUMAR		MDEL		3/23/11		RTF		Yes		Yes</p><p>593148		593148		A		SIDDHARTHA SINGH		M		5/20/89		2/22/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		Y		8/22/11		N				456499		NITESH KUMAR		MDEL		3/23/11		RTF		Yes		Yes</p><p>593465		593465		A		UMESH YADAV		M		1/26/88		2/28/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		Y		8/28/11		N				456499		NITESH KUMAR		MDEL		4/18/11		RTF		Yes		Yes</p><p>593884		593884		A		RAHUL SHARMA		M		5/5/88		3/8/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				N				456499		NITESH KUMAR		MDEL		4/19/11		OJT		Yes		Yes</p><p>593893		593893		A		Amit Pawar		M		11/1/88		3/8/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				N				456499		NITESH KUMAR		MDEL		4/18/11		RTF		Yes		Yes</p><p>594306		594306		A		Mohd Saif Khan		M		2/6/87		3/18/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				Y				456499		NITESH KUMAR		MDEL		4/18/11		RTF		Yes		Yes</p><p>588829		588829		A		JASPREET KAUR		F		1/6/86		11/23/10		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		Y		5/23/11		N				456499		NITESH KUMAR		MDEL		1/6/11		RTF		Yes		Yes</p><p>591262		591262		A		MAYANK DABRAL		M		6/9/87		1/7/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		Y		7/7/11		N				456499		NITESH KUMAR		MDEL		3/7/11		RTF		Yes		Yes</p><p>591813		591813		A		Vikas Sharma		M		8/20/87		1/21/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		Y		7/21/11		Y				456499		NITESH KUMAR		MDEL		3/14/11		RTF		Yes		Yes</p><p>591988		591988		A		Arpita Sengupta		F		3/23/76		1/25/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		Y		7/25/11		N				456499		NITESH KUMAR		MDEL		2/15/11		RTF		Yes		Yes</p><p>591994		591994		A		VARUN BATRA		M		11/13/89		1/25/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		Y		7/25/11		N				456499		NITESH KUMAR		MDEL		2/15/11		RTF		Yes		Yes</p><p>592007		592007		A		S MANISHA		F		12/20/91		1/25/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		Y		7/25/11		N				456499		NITESH KUMAR		MDEL		2/15/11		RTF		Yes		Yes</p><p>562803		562803		A		ANKIT AGGARWAL		M		9/21/84		7/7/11		MDEL		1B		S1820		WSM-GNDC-CC-CWFM		Voice - MIS/Reporting Analyst[MIS Execut		Individual Contributor		N				N				456521		SANJEEV KUMAR		MDEL		7/11/11				No		No</p><p>572067		572067		A		Nitasha Mehan		F		1/8/86		11/2/09		MDEL		1A		S1801		WSM-Delhi-CC-CWFM		Voice - MIS/Reporting Analyst[MIS Execut		Individual Contributor		Y		5/2/10		N				456521		SANJEEV KUMAR		MDEL		11/2/09				No		No</p><p>573804		573804		A		Rohit Paul		M		9/23/86		11/24/09		MDEL		1A		S1801		WSM-Delhi-CC-CWFM		Voice - MIS/Reporting Analyst[MIS Execut		Individual Contributor		Y		5/24/10		N				456521		SANJEEV KUMAR		MDEL		3/28/10				No		No</p><p>584079		584079		A		MANVI ARORA		F		11/20/89		6/22/10		MDEL		1A		S1801		WSM-Delhi-CC-CWFM		Voice - MIS/Reporting Analyst[MIS Execut		Individual Contributor		Y		12/22/10		N				456521		SANJEEV KUMAR		MDEL		6/22/10				No		No</p><p>516082		516082		A		SHIKHA SHARMA		F		9/5/87		7/26/11		MDEL		1B		S6217		GNDC-MS-LPO		Sr Executive[Sr. Executive		Individual Contributor		N				N				456576		PRAVEEN SHARMA		NGND		7/28/11				Yes		Yes</p><p>586149		586149		A		GEETA NAINWAL		F		8/31/85		9/21/10		MDEL		1B		S6217		GNDC-MS-LPO		Analyst[Analyst		Individual Contributor		Y		3/21/11		N				456576		PRAVEEN SHARMA		NGND		9/23/10				Yes		Yes</p><p>586156		586156		A		ARJA CHATTERJEE		F		9/9/81		9/21/10		MDEL		1B		S6217		GNDC-MS-LPO		Analyst[Analyst		Individual Contributor		Y		3/21/11		N				456576		PRAVEEN SHARMA		NGND		9/23/10				Yes		Yes</p><p>588004		588004		A		SHAIFALI SRIVASTAVA		F		11/3/83		11/2/10		MDEL		1B		S6217		GNDC-MS-LPO		Analysts[Analyst		Individual Contributor		Y		5/2/11		N				456576		PRAVEEN SHARMA		NGND		11/8/10				Yes		Yes</p><p>588136		588136		A		PARUL CHAUHAN		F		8/28/84		11/9/10		MDEL		1B		S6217		GNDC-MS-LPO		Analyst[Analyst		Individual Contributor		Y		5/9/11		N				456576		PRAVEEN SHARMA		NGND		11/13/10				Yes		Yes</p><p>598909		598909		A		Amit Chopra		M		11/29/81		6/14/11		MDEL		1B		S6217		GNDC-MS-LPO		Analyst[Analyst		Individual Contributor		N				N				456576		PRAVEEN SHARMA		NGND		6/21/11				Yes		Yes</p><p>586175		586175		A		MEENU CHHABRA		F		5/21/82		9/21/10		MDEL		1A		S6036		Delhi-NC-SWS		Production - Agent[Production Agent		Production Agent		Y		4/19/11		N				456599		GAURAV SHARMA		MDEL		9/24/10		RTF		Yes		Yes</p><p>590824		590824		A		SACHIN SHARMA		M		10/25/87		12/28/10		MDEL		1A		S6036		Delhi-NC-SWS		Production - Agent[Production Agent		Production Agent		Y		6/27/11		N				456599		GAURAV SHARMA		MDEL		1/15/11				Yes		Yes</p><p>597675		597675		A		Anil Kanojia		M		7/9/77		5/24/11		MDEL		1A		S6036		Delhi-NC-SWS		Production Agen[Production Agent		Production Agent		N				N				456599		GAURAV SHARMA		MDEL		6/2/11				Yes		Yes</p><p>569619		569619		A		RAJESWARAN KRISHNAMURTHY		M		7/15/61		9/14/09		MDEL		4A		S6145		Chn-Retail-Sears		AVP[Associate Vice President		Supervisor - Level 3		Y		3/14/10		N				456642		AJAY RAMACHANDRAN NAIR		MCHEN		10/30/09				No		No</p><p>557776		557776		A		Satyendra Pandit</p><p>DHINGRA		MDEL		8/31/10				No		No</p><p>582115		582115		A		ABHINAV JAIN		M		6/28/85		5/3/10		MDEL		1A		S5165		BHARTI		Non-Production - CCOD[CCOD / MOD		Individual Contributor		Y		11/2/10		Y				459339		MADHUR DHINGRA		MDEL		8/31/10				No		No</p><p>586826		586826		A		ROHAN BISHT		M		10/6/89		10/5/10		MDEL		1A		S5165		BHARTI		Agent[Production Agent		Production Agent		Y		4/5/11		N				459339		MADHUR DHINGRA		MDEL		10/6/10		RTF		Yes		Yes</p><p>586954		586954		A		MUSKAN MANCHANDA		F		1/1/00		10/8/10		MDEL		1A		S5165		BHARTI		Agent[Production Agent		Production Agent		Y		4/8/11		N				459339		MADHUR DHINGRA		MDEL		10/9/10		RTF		Yes		Yes</p><p>591108		591108		A		PAYAL SHARMA		F		6/14/89		1/4/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		Y		7/4/11		N				459339		MADHUR DHINGRA		MDEL		1/6/11		RTF		Yes		Yes</p><p>592650		592650		A		Dharmendra Tiwari		M		1/5/77		2/11/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				N				459339		MADHUR DHINGRA		MDEL		2/15/11		RTF		Yes		Yes</p><p>574890		574890		A		ANUBHA KHANDKA		F		1/8/83		12/11/09		MDEL		1A		S5226		AOL UK BBN		Production Agent[Production Agent		Production Agent		Y		6/11/10		N				460198		KUNAL KISHORE		MDEL		3/9/10		RTF		Yes		Yes</p><p>445982		445982		A		BALWANT SINGH DHALIWAL		M		12/28/73		5/3/04		MDEL		1B		S5165		BHARTI		1st Level Supervisor[Supervisor Level 1		Supervisor - Level 1		Y		11/3/04		N				460306		MD. KAMRAN QURAISHI		NGND		5/25/10				No		No</p><p>484077		484077		A		MD. SAQUIB KHAN		M		8/4/76		8/28/06		MDEL		1B		S5165		BHARTI		1st Level Supervisor[Supervisor Level 1		Supervisor - Level 1		Y		2/28/07		N				460306		MD. KAMRAN QURAISHI		NGND		11/6/07				No		No</p><p>489109		489109		A		SEEMA VASHISHTH		F		4/24/76		11/20/06		MDEL		1A		S5165		BHARTI		Production - Agent[Production Agent		Production Agent		Y		5/20/07		N				460306		MD. KAMRAN QURAISHI		NGND		10/1/10		RTF		No		No</p><p>592132		592132		A		Gagan Singh Devda		M		5/14/86		1/28/11		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent.[Production Agent		Production Agent		N				N				460782		NITIN MISHRA		NJSL		2/28/11		RTF		Yes		Yes</p><p>515745		515745		A		Shivanshu Gupta		M		1/1/90		7/19/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				460788		AMIT SOORMA		NJSL		8/25/11		Trainee		Yes		Yes</p><p>515751		515751		A		Neha Tiwari		F		3/28/89		7/19/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				460788		AMIT SOORMA		NJSL		8/25/11		Trainee		Yes		Yes</p><p>515754		515754		A		Sandeep Sachdeva		M		4/3/71		7/19/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				460788		AMIT SOORMA		NJSL		8/25/11		Trainee		Yes		Yes</p><p>515757		515757		A		Abhishek Dalal		M		6/19/86		7/19/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				460788		AMIT SOORMA		NJSL		8/25/11		Trainee		Yes		Yes</p><p>515760		515760		A		Prateek Raj Sawant		M		9/17/89		7/19/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				460788		AMIT SOORMA		NJSL		8/25/11		Trainee		Yes		Yes</p><p>515761		515761		A		Bakul Sehtya		M		6/11/91		7/19/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				460788		AMIT SOORMA		NJSL		8/25/11		Trainee		Yes		Yes</p><p>598541		598541		A		JASPAL MASIH		M		2/15/87		6/7/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				460788		AMIT SOORMA		NJSL		7/5/11		Trainee		Yes		Yes</p><p>598544		598544		A		Raunak Ranjan		F		2/20/89		6/7/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				460788		AMIT SOORMA		NJSL		7/5/11		Trainee		Yes		Yes</p><p>598545		598545		A		Ritish Sharma		M		11/1/89		6/7/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				460788		AMIT SOORMA		NJSL		7/5/11		Trainee		Yes		Yes</p><p>598485		598485		A		RITESH VERMA		M		4/21/89		6/7/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				460788		AMIT SOORMA		NJSL		7/5/11		Trainee		Yes		Yes</p><p>598506		598506		A		INDERJEET SINGH		M		9/7/89		6/7/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				460788		AMIT SOORMA		NJSL		7/5/11		Trainee		Yes		Yes</p><p>598524		598524		A		Hitesh A		M		12/20/90		6/7/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				460788		AMIT SOORMA		NJSL		7/5/11		Trainee		Yes		Yes</p><p>598529		598529		A		Swati Kumari		F		8/11/89		6/7/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				460788		AMIT SOORMA		NJSL		7/5/11		Trainee		Yes		Yes</p><p>598530		598530		A		Saurav Bisht		M		11/18/88		6/7/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				460788		AMIT SOORMA		NJSL		7/5/11		Trainee		Yes		Yes</p><p>598531		598531		A		Vishal Shrivastava		M		6/12/88		6/7/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				460788		AMIT SOORMA		NJSL		7/5/11		Trainee		Yes		Yes</p><p>594453		594453		A		Bidyut Deb		M		2/16/90		3/22/11		MDEL		1A		S6131		Delhi-HP-Tech		Production - Agent[Production Agent		Production Agent		N				N				460788		AMIT SOORMA		NJSL		6/15/11		Trainee		Yes		Yes</p><p>594610		594610		A		Sachita A		F		12/29/86		3/25/11		MDEL		1A		S6131		Delhi-HP-Tech		Production - Agent[Production Agent		Production Agent		N				N				460788		AMIT SOORMA		NJSL		6/15/11		Trainee		Yes		Yes</p><p>594612		594612		A		Bhaskar Datt		M		1/11/80		3/25/11		MDEL		1A		S6131		Delhi-HP-Tech		Production - Agent[Production Agent		Production Agent		N				N				460788		AMIT SOORMA		NJSL		6/15/11		Trainee		Yes		Yes</p><p>594763		594763		A		BHUSHAN HORA		M		6/23/74		3/29/11		MDEL		1A		S6131		Delhi-HP-Tech		Production - Agent[Production Agent		Production Agent		N				N				460788		AMIT SOORMA		NJSL		6/15/11		Trainee		Yes		Yes</p><p>598248		598248		A		SHAILESH PRASAD		M		2/9/83		6/3/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				460788		AMIT SOORMA		NJSL		7/5/11		Trainee		Yes		Yes</p><p>598352		598352		A		Nimit Mittal		M		3/6/92		6/3/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				460788		AMIT SOORMA		NJSL		7/5/11		Trainee		Yes		Yes</p><p>515783		515783		A		Keshav Singhal		M		9/27/90		7/19/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				460788		AMIT SOORMA		NJSL		8/25/11		Trainee		Yes		Yes</p><p>515785		515785		A		Madhuri Kalra		F		7/31/79		7/19/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				460788		AMIT SOORMA		NJSL		8/25/11		Trainee		Yes		Yes</p><p>515805		515805		A		Nishant Mahlawat		M		12/11/90		7/19/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				460788		AMIT SOORMA		NJSL		8/25/11		Trainee		Yes		Yes</p><p>515808		515808		A		DEEPAK KUMAR		M		6/10/81		7/19/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				460788		AMIT SOORMA		NJSL		8/25/11		Trainee		Yes		Yes</p><p>515813		515813		A		Vaibhav Singh		M		3/21/88		7/19/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				460788		AMIT SOORMA		NJSL		8/25/11		Trainee		Yes		Yes</p><p>593036		593036		A		Jnanashree Pujari		F		10/24/91		2/18/11		MDEL		1A		S6131		Delhi-HP-Tech		Production - Agent[Production Agent		Production Agent		N				N				460788		AMIT SOORMA		NJSL		5/30/11		Trainee		Yes		Yes</p><p>515768		515768		A		Jaskaran Singh		M		11/7/90		7/19/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				460788		AMIT SOORMA		NJSL		8/25/11		Trainee		Yes		Yes</p><p>515775		515775		A		Shilpi Tripathi		F		12/22/90		7/19/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent</p><p>Production Agent		N				N				460788		AMIT SOORMA		NJSL		8/25/11		Trainee		Yes		Yes</p><p>515776		515776		A		Saurabh Singh		M		5/22/88		7/19/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				460788		AMIT SOORMA		NJSL		8/25/11		Trainee		Yes		Yes</p><p>515778		515778		A		Arshdeep Tandon		M		8/20/90		7/19/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				460788		AMIT SOORMA		NJSL		8/25/11		Trainee		Yes		Yes</p><p>515779		515779		A		Anita Chhetri		F		5/19/89		7/19/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				460788		AMIT SOORMA		NJSL		8/25/11		Trainee		Yes		Yes</p><p>515781		515781		A		Nishant Kumar		M		8/11/89		7/19/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				460788		AMIT SOORMA		NJSL		8/25/11		Trainee		Yes		Yes</p><p>585210		585210		A		NAZAR MUJTABA		M		5/9/85		8/17/10		MDEL		1A		S6182		GNDC-F&A-InBev		Production Agen[Production Agent		Production Agent		Y		2/17/11		N				461185		ANITA SINGH		NGND		9/2/10		RTF		Yes		Yes</p><p>585525		585525		A		JOSHNA UTTAM		F		12/28/86		8/31/10		MDEL		1A		S6182		GNDC-F&A-InBev		Agent[Production Agent		Production Agent		Y		2/28/11		N				461185		ANITA SINGH		NGND		9/2/10				Yes		Yes</p><p>587507		587507		A		BHAWNA SIROHI		F		1/1/86		10/23/10		MDEL		1A		S6182		GNDC-F&A-InBev		Production agents[Production Agent		Production Agent		Y		4/23/11		N				461185		ANITA SINGH		NGND		10/25/10				Yes		Yes</p><p>595779		595779		A		Neha Budhiraja		F		1/11/86		4/21/11		MDEL		1A		S6182		GNDC-F&A-InBev		Production Agent.[Production Agent		Production Agent		N				N				461185		ANITA SINGH		NGND		4/25/11		RTF		Yes		Yes</p><p>597412		597412		A		Farah Ansari		F		12/15/85		5/20/11		MDEL		1A		S6182		GNDC-F&A-InBev		Production Agen[Production Agent		Production Agent		N				N				461185		ANITA SINGH		NGND		5/24/11				Yes		Yes</p><p>597613		597613		A		Gaurav Saini		M		10/13/86		5/24/11		MDEL		1A		S6182		GNDC-F&A-InBev		Production Agen[Production Agent		Production Agent		N				N				461185		ANITA SINGH		NGND		5/31/11				Yes		Yes</p><p>517631		517631		A		Neeraj Kumar		M		3/7/89		8/19/11		MDEL		1A		S6224		GNDC-DCD-Kodak		Production Agent[Production Agent		Production Agent		N				N				461805		SADIQUE MANNAN		NGND		8/25/11				Yes		Yes</p><p>597846		597846		A		Deepika Singh		F		5/2/88		5/27/11		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent.[Production Agent		Production Agent		N				N				461805		SADIQUE MANNAN		NGND		6/30/11		OJT		Yes		Yes</p><p>590783		590783		A		C MAHESH		M		4/23/68		12/28/10		MDEL		1A		S6131		Delhi-HP-Tech		Production - Agent[Production Agent		Production Agent		Y		6/28/11		Y				463424		SUJIT DAS		MDEL		2/2/11		RTF		Yes		Yes</p><p>590788		590788		A		BHAVNESH SAINI		M		1/23/86		12/28/10		MDEL		1A		S6131		Delhi-HP-Tech		Production - Agent[Production Agent		Production Agent		Y		6/28/11		N				463424		SUJIT DAS		MDEL		2/10/11		RTF		Yes		Yes</p><p>590794		590794		A		SHAMAIL HASAN ZAIDI		M		1/22/88		12/28/10		MDEL		1A		S6131		Delhi-HP-Tech		Production - Agent[Production Agent		Production Agent		Y		6/28/11		N				463424		SUJIT DAS		MDEL		4/12/11		RTF		Yes		Yes</p><p>560830		560830		A		Komal Singh		F		2/2/90		2/7/09		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent (Level-1)[Production Ag		Production Agent		Y		8/7/09		Y				463582		SACHIN KUMAR DWIVEDI		NJSL		5/6/09		RTF		Yes		Yes</p><p>564332		564332		A		Anni Lal		F		2/24/88		4/27/09		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent (Level-1)[Production Ag		Production Agent		Y		10/27/09		Y				463582		SACHIN KUMAR DWIVEDI		NJSL		4/21/10		RTF		Yes		Yes</p><p>569588		569588		A		Deepak Kumar		M		8/18/88		9/11/09		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent (Level-1)[Production Ag		Production Agent		Y		3/11/10		Y				463582		SACHIN KUMAR DWIVEDI		NJSL		1/23/10		RTF		Yes		Yes</p><p>569871		569871		A		Malcolm Edward		M		8/23/85		9/18/09		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent (Level-1)[Production Ag		Production Agent		Y		3/18/10		Y				463582		SACHIN KUMAR DWIVEDI		NJSL		3/7/10		RTF		Yes		Yes</p><p>570775		570775		A		Nanak Deep Singh Mew		M		10/15/85		10/6/09		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent (Level-1)[Production Ag		Production Agent		Y		4/6/10		Y				463582		SACHIN KUMAR DWIVEDI		NJSL		2/27/10		RTF		Yes		Yes</p><p>572803		572803		A		Anuj Kumar Malik		M		9/19/72		11/6/09		MDEL		1A		S5226		AOL UK BBN		Production Agent (L1)[Production Agent		Production Agent		Y		5/6/10		N				463765		AMIT AGGARWAL		MDEL		5/25/10		RTF		Yes		Yes</p><p>587481		587481		A		KAJAL ANAND		F		5/15/85		10/23/10		MDEL		1A		S6182		GNDC-F&A-InBev		Production Age[Production Agent		Production Agent		Y		4/23/11		N				464764		RISHAB MATHUR		NGND		10/25/10				Yes		Yes</p><p>588206		588206		A		KAUSIK CHOWDHURY		M		11/11/86		11/9/10		MDEL		1A		S6182		GNDC-F&A-InBev		Production Agent.[Production Agent		Production Agent		Y		5/9/11		N				464764		RISHAB MATHUR		NGND		11/13/10		RTF		Yes		Yes</p><p>591632		591632		A		Vivek Mehra		M		5/11/83		1/18/11		MDEL		1A		S6182		GNDC-F&A-InBev		Production Agent.[Production Agent		Production Agent		Y		7/18/11		N				464764		RISHAB MATHUR		NGND		1/19/11		RTF		Yes		Yes</p><p>592988		592988		A		Deepak Kumar JAIN		M		9/12/85		2/18/11		MDEL		1A		S6182		GNDC-F&A-InBev		Production Agent.[Production Agent		Production Agent		Y		8/18/11		N				464764		RISHAB MATHUR		NGND		2/21/11		OJT		Yes		Yes</p><p>593198		593198		A		VIKAS RANJAN		M		2/6/90		2/22/11		MDEL		1A		S6182		GNDC-F&A-InBev		Production Agent.[Production Agent		Production Agent		Y		8/22/11		N				464764		RISHAB MATHUR		NGND		2/23/11		OJT		Yes		Yes</p><p>595791		595791		A		Rohit Kumar		M		7/18/88		4/21/11		MDEL		1A		S6182		GNDC-F&A-InBev		Production Agent.[Production Agent		Production Agent		N				Y				464764		RISHAB MATHUR		NGND		4/25/11		RTF		Yes		Yes</p><p>597162		597162		A		Binod Pandey		M		8/29/86		5/17/11		MDEL		1A		S6182		GNDC-F&A-InBev		Production - Agent[Production Agent		Production Agent		N				N				464764		RISHAB MATHUR		NGND		5/18/11				Yes		Yes</p><p>597164		597164		A		Rohit Sharma		M		5/30/89		5/17/11		MDEL		1A		S6182		GNDC-F&A-InBev		Production - Agent[Production Agent		Production Agent		N				N				464764		RISHAB MATHUR		NGND		5/18/11				Yes		Yes</p><p>515001		515001		A		JASJIT SINGH HORA		M		4/12/91		7/8/11		MDEL		1A		S6166		Delhi-AOL-CS&B		Production Agent.[Production Agent		Production Agent		N				Y				465402		SHWETA SINGH		MDEL		8/9/11		Trainee		Yes		Yes</p><p>515039		515039		A		Jerry John		M		11/2/86		7/8/11		MDEL		1A		S6166		Delhi-AOL-CS&B		Production Agent.[Production Agent		Production Agent		N				Y				465402		SHWETA SINGH		MDEL		8/9/11		Trainee		Yes		Yes</p><p>515043		515043		A		Kanishka Sharma		F		10/4/83		7/8/11		MDEL		1A		S6166		Delhi-AOL-CS&B		Production Agent.[Production Agent		Production Agent		N				N				465402		SHWETA SINGH		MDEL		8/9/11		Trainee		Yes		Yes</p><p>515052		515052		A		Vishal Bhalla		M		5/7/92		7/8/11		MDEL		1A		S6166		Delhi-AOL-CS&B		Production Agent.[Production Agent		Production Agent		N				Y				465402		SHWETA SINGH		MDEL		8/9/11		Trainee		Yes		Yes</p><p>515054		515054		A		JIJO JACOB		M		4/17/90		7/8/11		MDEL		1A		S6166		Delhi-AOL-CS&B		Production Agent.[Production Agent		Production Agent		N				N				465402		SHWETA SINGH		MDEL		8/9/11		Trainee		Yes		Yes</p><p>515057		515057		A		Ranjan Kumar Jha		M		1/2/86		7/8/11		MDEL		1A		S6166		Delhi-AOL-CS&B		Production Agent.[Production Agent		Production Agent		N				N				465402		SHWETA SINGH		MDEL		8/9/11		Trainee		Yes		Yes</p><p>515323		515323		A		KARAN SHEGAL		M		11/9/89		7/12/11		MDEL		1A		S6166		Delhi-AOL-CS&B		Production Agent.[Production Agent		Production Agent		N				N				465402		SHWETA SINGH		MDEL		8/9/11		Trainee		Yes		Yes</p><p>515337		515337		A		JAYA PHULL		F		5/26/89		7/12/11		MDEL		1A		S6166		Delhi-AOL-CS&B		Production Agent.[Production Agent		Production Agent		N				N				465402		SHWETA SINGH		MDEL		8/9/11		Trainee		Yes		Yes</p><p>560512		560512		A		SIDDHARTH KHANNA		M		8/7/90		7/5/11		MDEL		1A		S6166		Delhi-AOL-CS&B		Production Agent.[Production Agent		Production Agent		N				N				465402		SHWETA SINGH		MDEL</p><p>8/9/11		Trainee		Yes		Yes</p><p>561304		561304		A		KOMAL CHAWLA		F		2/20/91		7/5/11		MDEL		1A		S6166		Delhi-AOL-CS&B		Production Agent.[Production Agent		Production Agent		N				N				465402		SHWETA SINGH		MDEL		8/9/11		Trainee		Yes		Yes</p><p>561306		561306		A		BUNI DUTTA		F		11/24/88		7/5/11		MDEL		1A		S6166		Delhi-AOL-CS&B		Production Agent.[Production Agent		Production Agent		N				N				465402		SHWETA SINGH		MDEL		8/9/11		Trainee		Yes		Yes</p><p>561524		561524		A		Prashant Pradhan		M		9/12/91		7/5/11		MDEL		1A		S6166		Delhi-AOL-CS&B		Production Agent.[Production Agent		Production Agent		N				Y				465402		SHWETA SINGH		MDEL		8/9/11		Trainee		Yes		Yes</p><p>515282		515282		A		Varun Nijhawan		M		2/28/90		7/12/11		MDEL		1A		S6166		Delhi-AOL-CS&B		Production Agent.[Production Agent		Production Agent		N				N				465402		SHWETA SINGH		MDEL		8/9/11		Trainee		Yes		Yes</p><p>515309		515309		A		Aruna Gupta		F		10/3/73		7/12/11		MDEL		1A		S6166		Delhi-AOL-CS&B		Production Agent.[Production Agent		Production Agent		N				N				465402		SHWETA SINGH		MDEL		8/9/11		Trainee		Yes		Yes</p><p>515311		515311		A		Ashish Baria		M		12/26/90		7/12/11		MDEL		1A		S6166		Delhi-AOL-CS&B		Production Agent.[Production Agent		Production Agent		N				Y				465402		SHWETA SINGH		MDEL		8/9/11		Trainee		Yes		Yes</p><p>515312		515312		A		Kishore Kunte		M		6/17/77		7/12/11		MDEL		1A		S6166		Delhi-AOL-CS&B		Production Agent.[Production Agent		Production Agent		N				N				465402		SHWETA SINGH		MDEL		8/9/11		Trainee		Yes		Yes</p><p>515313		515313		A		RONAK KAPOOR		M		6/7/87		7/12/11		MDEL		1A		S6166		Delhi-AOL-CS&B		Production Agent.[Production Agent		Production Agent		N				N				465402		SHWETA SINGH		MDEL		8/9/11		Trainee		Yes		Yes</p><p>515314		515314		A		PUNEET KUMAR PANDEY		M		12/20/88		7/12/11		MDEL		1A		S6166		Delhi-AOL-CS&B		Production Agent.[Production Agent		Production Agent		N				N				465402		SHWETA SINGH		MDEL		8/9/11		Trainee		Yes		Yes</p><p>515060		515060		A		Samyak Jain		M		12/21/91		7/8/11		MDEL		1A		S6166		Delhi-AOL-CS&B		Production Agent.[Production Agent		Production Agent		N				N				465402		SHWETA SINGH		MDEL		8/9/11		Trainee		Yes		Yes</p><p>515254		515254		A		Meenakshi Singh		F		7/8/90		7/12/11		MDEL		1A		S6166		Delhi-AOL-CS&B		Production Agent.[Production Agent		Production Agent		N				N				465402		SHWETA SINGH		MDEL		8/9/11		Trainee		Yes		Yes</p><p>515257		515257		A		Ankita Panthri		F		9/23/91		7/12/11		MDEL		1A		S6166		Delhi-AOL-CS&B		Production Agent.[Production Agent		Production Agent		N				N				465402		SHWETA SINGH		MDEL		8/9/11		Trainee		Yes		Yes</p><p>515260		515260		A		Rajat Oberoi		M		4/16/91		7/12/11		MDEL		1A		S6166		Delhi-AOL-CS&B		Production Agent.[Production Agent		Production Agent		N				Y				465402		SHWETA SINGH		MDEL		8/9/11		Trainee		Yes		Yes</p><p>515263		515263		A		Ujjawal Jalota		M		5/3/89		7/12/11		MDEL		1A		S6166		Delhi-AOL-CS&B		Production Agent.[Production Agent		Production Agent		N				N				465402		SHWETA SINGH		MDEL		8/9/11		Trainee		Yes		Yes</p><p>515274		515274		A		Aman Bhatia		M		12/9/90		7/12/11		MDEL		1A		S6166		Delhi-AOL-CS&B		Production Agent.[Production Agent		Production Agent		N				N				465402		SHWETA SINGH		MDEL		8/9/11		Trainee		Yes		Yes</p><p>574019		574019		A		Dinesh Chander		M		1/30/83		12/1/09		MDEL		1A		S6036		Delhi-NC-SWS		Production - Agent[Production Agent		Production Agent		Y		6/1/10		N				466656		SOURAV KUMAR MUKHERJEE		MDEL		8/4/10		RTF		Yes		Yes</p><p>586190		586190		A		HARSHIT VERMA		M		11/5/88		9/21/10		MDEL		1A		S6036		Delhi-NC-SWS		Production - Agent[Production Agent		Production Agent		Y		3/19/11		N				466656		SOURAV KUMAR MUKHERJEE		MDEL		9/24/10		RTF		Yes		Yes</p><p>586851		586851		A		VIVEK KUMAR		M		10/20/89		10/5/10		MDEL		1A		S6036		Delhi-NC-SWS		Agent[Production Agent		Production Agent		Y		4/5/11		N				466656		SOURAV KUMAR MUKHERJEE		MDEL		10/6/10		RTF		Yes		Yes</p><p>597626		597626		A		Jitender Singh		M		7/10/82		5/24/11		MDEL		1A		S6036		Delhi-NC-SWS		Production Agen[Production Agent		Production Agent		N				N				466656		SOURAV KUMAR MUKHERJEE		MDEL		6/2/11				Yes		Yes</p><p>473813		473813		A		MAYANK VYAS		M		7/3/82		2/26/06		MDEL		1B		S1110		Business Finance & Pricing		Sr. Executive Finance[Sr. Executive		Individual Contributor		Y		8/26/06		N				467022		ANVI MINESH CHOKSHI		MDEL		8/29/08				No		No</p><p>486667		486667		A		SUMIT CHHABRA		M		4/18/86		10/16/06		MDEL		1B		S1801		WSM-Delhi-CC-CWFM		Voice - Capacity + Scheduling + MIS[MIS		Individual Contributor		Y		4/16/07		N				467128		NISHANT SETH		MDEL		1/1/09				No		No</p><p>557361		557361		A		AJAY BAIDYA		M		11/21/85		11/24/08		MDEL		2A		S1801		WSM-Delhi-CC-CWFM		Voice - Scheduling + MIS Analyst[MIS Exe		Individual Contributor		N		5/24/09		N				467128		NISHANT SETH		MDEL		11/9/09				No		No</p><p>550961		550961		A		SAURABH RAINA		M		4/10/84		7/7/08		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent (Level-1)[Production Ag		Production Agent		Y		1/7/09		N				467579		PRADEEP KUMAR SINGH		MDEL		2/7/09		RTF		Yes		Yes</p><p>552065		552065		A		MEENAKSHI GUPTA		F		8/25/87		7/24/08		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent[Production Agent		Production Agent		Y		1/24/09		N				467579		PRADEEP KUMAR SINGH		MDEL		5/25/10		RTF		Yes		Yes</p><p>557418		557418		A		Karan Kuleen		M		1/14/87		11/24/08		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent (Level-1)[Production Ag		Production Agent		Y		5/24/09		N				467579		PRADEEP KUMAR SINGH		MDEL		2/5/09		RTF		Yes		Yes</p><p>564295		564295		A		Viveck Sharma		M		12/15/73		4/27/09		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent (Level-1)[Production Ag		Production Agent		Y		10/27/09		N				467579		PRADEEP KUMAR SINGH		MDEL		5/25/10		RTF		Yes		Yes</p><p>564497		564497		A		Upvansh Mehta		M		5/1/86		5/4/09		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent (Level-1)[Production Ag		Production Agent		Y		11/4/09		N				467579		PRADEEP KUMAR SINGH		MDEL		9/7/09		RTF		Yes		Yes</p><p>564808		564808		A		Nishit Mishra		M		7/19/86		5/11/09		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent (Level-1)[Production Ag		Production Agent		Y		11/11/09		N				467579		PRADEEP KUMAR SINGH		MDEL		9/7/09		RTF		Yes		Yes</p><p>572928		572928		A		NAINA SHARMA		F		9/6/89		11/10/09		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent (Level-1)[Production Ag		Production Agent		Y		5/10/10		N				467579		PRADEEP KUMAR SINGH		MDEL		5/9/10		RTF		Yes		Yes</p><p>574198		574198		A		Deewanshu Srivastava		M		11/12/87		12/1/09		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent (Level-1)[Production Ag		Production Agent		Y		6/1/10		N				467579		PRADEEP KUMAR SINGH		MDEL		5/15/10		RTF		Yes		Yes</p><p>588171		588171		A		SYED AQIQ RAZA RIZVI		F		2/11/86		11/9/10		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		Y		5/9/11		N				467579		PRADEEP KUMAR SINGH		MDEL		12/16/10		RTF		Yes		Yes</p><p>564991		564991		A		Ritesh RUNTHALA		M		1/23/83		5/14/09		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent[Production Agent		Production Agent		Y		11/14/09		N				467579		PRADEEP KUMAR SINGH		MDEL		7/28/09		RTF		Yes		Yes</p><p>569295		569295		A		Mohd Zubair		M		6/18/82		9/1/09		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent (Level-1)[Production Ag		Production Agent		Y		3/1/10		N				467579		PRADEEP KUMAR SINGH		MDEL		5/25/10		RTF		Yes		Yes</p><p>571659		571659		A		Kamalpreet Sohal		F		8/30/87		10/23/09		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent[Production Agent		Production Agent		Y		4/23/10		N				467579		PRADEEP KUMAR SINGH		MDEL		2/1/10		RTF		Yes		Yes</p><p>571975		571975		A		N Sukanya AA		F		10/4/87		10/27/09		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent (Level-1)[Production Ag		Production Agent		Y		4/27/10		N				467579		PRADEEP KUMAR SINGH		MDEL		2/6/10		RTF		Yes		Yes</p><p>571983		571983		A		Sunny Sharma		M		12/12/85		10/27/09		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent[Production Agent		Production Agent		Y		4/27/10		Y				467579		PRADEEP KUMAR SINGH		MDEL		2/1/10		RTF		Yes		Yes</p><p>572841		572841		A		ANKUR GUPTA		M		9/19/89		11/10/09		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent (Level-1)[Production Ag		Production Agent		Y		5/10/10		N				467579		PRADEEP KUMAR SINGH		MDEL		5/10/10		RTF		Yes		Yes</p><p>403853		403853		A		ANSHU CHHETRI		F		6/16/85		7/19/07		MDEL		1A		S6210		GNDC-Kodak-CC		CCOD / MOD[CCOD / MOD		Individual Contributor		N		1/19/08		N				467791		SARANDHAR PRATAP SINGH		NGND		1/24/11				No		No</p><p>552649		552649		A		MANISH VERMA		M		12/24/86		8/4/08		MDEL		1A		S6210		GNDC-Kodak-CC		CCOD / MOD[CCOD / MOD		Individual Contributor		N		2/4/09		Y				467791		SARANDHAR PRATAP SINGH		NGND		2/1/11				No		No</p><p>592249		592249		A		ARPIT VAISH		M		8/27/85		1/31/11		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent.[Production Agent		Production Agent		Y		7/31/11		N				469268		HARJEET SINGH		NGND		3/3/11		OJT		Yes		Yes</p><p>592382		592382		A		GARIMA DUTT		F		2/22/90		2/4/11		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent.[Production Agent		Production Agent		N				N				469268		HARJEET SINGH		NGND		3/3/11		OJT		Yes		Yes</p><p>594102		594102		A		Manoj Kumar Saini		M		9/13/85		3/15/11		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent.[Production Agent		Production Agent		N				N				469268		HARJEET SINGH		NGND		4/20/11		OJT		Yes		Yes</p><p>594580		594580		A		Alankar Anand		M		8/7/86		3/25/11		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent.[Production Agent		Production Agent		N				N				469268		HARJEET SINGH		NGND		4/29/11		OJT		Yes		Yes</p><p>594891		594891		A		PUNEET SINHA		M		11/19/84		3/31/11		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent.[Production Agent		Production Agent		N				N				469268		HARJEET SINGH		NGND		5/23/11		OJT		Yes		Yes</p><p>594909		594909		A		MANOJ KUMAR		M		9/23/88		3/31/11		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent.[Production Agent		Production Agent		N				N				469268		HARJEET SINGH		NGND		5/23/11		OJT		Yes		Yes</p><p>594920		594920		A		ROHIT SINGH		M		6/28/87		3/31/11		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent.[Production Agent		Production Agent		N				N				469268		HARJEET SINGH		NGND		4/29/11		OJT		Yes		Yes</p><p>594960		594960		A		RAMANJIT SINGH		M		6/26/88		3/31/11		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent.[Production Agent		Production Agent		N				N				469268		HARJEET SINGH		NGND		5/23/11		OJT		Yes		Yes</p><p>594963		594963		A		SHOBHIT SRIVASTAVA		M		7/16/86		3/31/11		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent.[Production Agent		Production Agent		N				N				469268		HARJEET SINGH		NGND		5/23/11		OJT		Yes		Yes</p><p>595060		595060		A		Chirag Kapoor		M		3/24/92		4/5/11		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent.[Production Agent		Production Agent		N				N				469268		HARJEET SINGH		NGND		5/23/11		OJT		Yes		Yes</p><p>595073		595073		A		JITENDER BALONIA		M		12/3/81		4/5/11		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent.[Production Agent		Production Agent		N				N				469268		HARJEET SINGH		NGND		5/23/11		OJT		Yes		Yes</p><p>403862		403862		A		KHUSHAL CHANDER		M		6/6/77		7/19/07		MDEL		1A		S5165		BHARTI		Production Agent[Production Agent		Production Agent		Y		1/19/08		N				469280		MAHIP SINGH BISHT		MDEL		7/1/08		RTF		Yes		Yes</p><p>411196		411196		A		SAJID ZAHEER NOMANI		M		10/24/68		12/6/07		MDEL		1A		S5165		BHARTI		Production - Agent[Production Agent		Production Agent		Y		6/6/08		N				469280		MAHIP SINGH BISHT		MDEL		3/2/09		RTF		Yes		Yes</p><p>487486		487486		A		RAVI KANT SAINI		M		6/20/78		10/30/06		MDEL		1A		S5165		BHARTI		Production - Agent[Production Agent		Production Agent		Y		4/30/07		N				469280		MAHIP SINGH BISHT		MDEL		9/10/07		RTF		Yes		Yes</p><p>567338		567338		A		Humpreet Kaur Duggal		F		9/12/88		7/6/09		MDEL		1A		S5165		BHARTI		Production Agent[Production Agent		Production Agent		Y		1/6/10		N				469280		MAHIP SINGH BISHT		MDEL		7/6/09		RTF		Yes		Yes</p><p>575042		575042		A		FAIZ ALI		M		1/9/86		12/15/09		MDEL		1A		S5165		BHARTI		Production - Agent[Production Agent		Production Agent		Y		6/15/10		N				469280		MAHIP SINGH BISHT		MDEL		12/15/09		RTF		Yes		Yes</p><p>578457		578457		A		ASHOK KUMAR		M		12/10/87		2/5/10		MDEL		1A		S5165		BHARTI		Production Agent (L1)[Production Agent		Production Agent		Y		8/5/10		N				469280		MAHIP SINGH BISHT		MDEL		6/22/10		RTF		Yes		Yes</p><p>593040		593040		A		Sourav Kumar Giri		M		10/18/86		2/18/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		Y		8/18/11		N				469280		MAHIP SINGH BISHT		MDEL		2/21/11		RTF		Yes		Yes</p><p>593042		593042		A		PUNIT KUMAR ROY		M		12/12/88		2/18/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		Y		8/18/11		N				469280		MAHIP SINGH BISHT		MDEL		2/21/11		RTF		Yes		Yes</p><p>593176		593176		A		SALIK AHMED		M		1/5/92		2/22/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		Y		8/22/11		N				469280		MAHIP SINGH BISHT		MDEL		2/23/11		RTF		Yes		Yes</p><p>594003		594003		A		Shiv Mangal		M		9/1/87		3/11/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				N				469280		MAHIP SINGH BISHT		MDEL		3/14/11		RTF		Yes		Yes</p><p>596647		596647		A		Vinita Naidu		F		6/17/86		5/6/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				N				469280		MAHIP SINGH BISHT		MDEL		5/9/11		RTF		Yes		Yes</p><p>586017		586017		A		PRADEEP CHANDRA		M		12/23/87		9/14/10		MDEL		1A		S5165		BHARTI		Production - Agent[Production Agent		Production Agent		Y		3/14/11		N				469280		MAHIP SINGH BISHT		MDEL		9/16/10				Yes		Yes</p><p>586164		586164		A		RANI TIWARI		F		2/28/85		9/21/10		MDEL		1A		S5165		BHARTI		Production - Agent[Production Agent		Production Agent		Y		3/21/11		N				469280		MAHIP SINGH BISHT		MDEL		9/23/10		RTF		Yes		Yes</p><p>586824		586824		A		NIVEDITAA SAHARIA		F		10/14/88		10/5/10		MDEL		1A		S5165		BHARTI		Agent[Production Agent		Production Agent		Y		4/5/11		N				469280		MAHIP SINGH BISHT		MDEL		10/6/10		RTF		Yes		Yes</p><p>591088		591088		A		MADHU SHARMA		F		1/11/87		1/4/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		Y		7/4/11		N				469280		MAHIP SINGH BISHT		MDEL		1/6/11		RTF		Yes		Yes</p><p>591695		591695		A		Kapil Appajirao Salunkhe		M		3/5/89		1/18/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		Y		7/18/11		Y				469280		MAHIP SINGH BISHT		MDEL		1/19/11		RTF		Yes		Yes</p><p>592863		592863		A		Renuka Batra		F		5/19/89		2/15/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		Y		8/15/11		N				469280		MAHIP SINGH BISHT		MDEL		2/17/11		RTF		Yes		Yes</p><p>456521		456521		A		SANJEEV KUMAR		M		6/22/75		11/22/04		MDEL		2A		S1801		WSM-Delhi-CC-CWFM		Voice - Account Lead[Supervisor Level 1		Supervisor - Level 1		Y		5/22/05		N				469878		VENKATESH SINGH RAIKWAR		MDEL		2/20/08				No		No</p><p>580657		580657		A		NAAJIS ZIA		F		11/17/86		4/1/10		MDEL		1B		S1801		WSM-Delhi-CC-CWFM		Voice - Account Lead[Supervisor Level 1		Supervisor - Level 1		Y		10/1/10		N				469878		VENKATESH SINGH RAIKWAR		MDEL		4/1/10				No		No</p><p>412246		412246		A		KANIKA VIJ		F		1/1/79		1/3/08		MDEL		1A		S5165		BHARTI		Production Agent (Level-1)[Production Ag		Production Agent		Y		7/3/08		N				470360		VIRENDER SINGH		MDEL		5/7/08		RTF		Yes		Yes</p><p>437121		437121		A		S V RAVI		M		12/29/72		7/7/03		MDEL		1A		S5165		BHARTI		Production Agent (L1)[Production Agent		Production Agent		Y		1/7/04		N				470360		VIRENDER SINGH		MDEL		5/7/08		RTF		Yes		Yes</p><p>441139		441139		A		SURYA MEHTA		M		7/7/76		10/27/03		MDEL		1A		S5165		BHARTI		Production Agent[Production Agent		Production Agent		Y		4/27/04		N				470360		VIRENDER SINGH		MDEL		3/31/08		RTF		Yes		Yes</p><p>447546		447546		A		ASHA KIRAN SHARMA		F		9/7/76		6/7/04		MDEL		1A		S5165		BHARTI		Non Production Qa[QA		Individual Contributor		Y		12/7/04		N				470360		VIRENDER SINGH		MDEL		4/14/07				No		No</p><p>455301		455301		A		HENA PANIKKAR		F		6/21/64		11/1/04		MDEL		1A		S5165		BHARTI		Production Agent (Level-1)[Production Ag		Production Agent		Y		5/1/05		N				470360		VIRENDER SINGH		MDEL		5/25/10		RTF		Yes		Yes</p><p>459261		459261		A		NEETU DEY		F		10/15/77		1/24/05		MDEL		1A		S5165		BHARTI		Non Prodn QA[QA		Individual Contributor		Y		7/24/05		N				470360		VIRENDER SINGH		MDEL		5/25/10		RTF		No		No</p><p>581424		581424		A		VIVEK PUPNEJA		M		4/8/84		4/16/10		MDEL		1A		S5165		BHARTI		Agent[Production Agent		Production Agent		Y		10/16/10</p><p>N				470360		VIRENDER SINGH		MDEL		7/22/10				Yes		Yes</p><p>585882		585882		A		ASHISH SHARMA		M		8/25/90		9/10/10		MDEL		1A		S5165		BHARTI		L[SME		Individual Contributor		Y		3/10/11		N				470360		VIRENDER SINGH		MDEL		9/11/10		RTF		No		No</p><p>586018		586018		A		NITANJALI SRIVASTAVA		F		6/5/82		9/14/10		MDEL		1A		S5165		BHARTI		Agent[Production Agent		Production Agent		Y		3/14/11		N				470360		VIRENDER SINGH		MDEL		9/16/10		RTF		Yes		Yes</p><p>591488		591488		A		SONU KUMAR		M		9/8/89		1/13/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		Y		7/13/11		Y				470360		VIRENDER SINGH		MDEL		1/15/11		RTF		Yes		Yes</p><p>593468		593468		A		SAURABH SINGH		M		7/15/87		2/28/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				Y				470360		VIRENDER SINGH		MDEL		3/1/11		RTF		Yes		Yes</p><p>570992		570992		A		Manisha Chauhan		F		6/20/88		10/9/09		MDEL		1A		S5165		BHARTI		Production Agent (Level-1)[Production Ag		Production Agent		Y		4/9/10		N				470360		VIRENDER SINGH		MDEL		10/9/09		RTF		Yes		Yes</p><p>571067		571067		A		Mohammad Kashif		M		4/10/86		10/13/09		MDEL		1A		S5165		BHARTI		Production Agent (Level-1)[Production Ag		Production Agent		Y		4/13/10		N				470360		VIRENDER SINGH		MDEL		10/13/09		RTF		Yes		Yes</p><p>571634		571634		A		Ashita Tewari		F		12/17/82		10/21/09		MDEL		1A		S5165		BHARTI		Production Agent (Level-1)[Production Ag		Production Agent		Y		4/21/10		N				470360		VIRENDER SINGH		MDEL		4/10/10		RTF		Yes		Yes</p><p>575019		575019		A		YOGESH SHANKER		M		1/13/86		12/15/09		MDEL		1A		S5165		BHARTI		Production Agent[Production Agent		Production Agent		Y		6/15/10		N				470360		VIRENDER SINGH		MDEL		12/15/09		RTF		Yes		Yes</p><p>580041		580041		A		ANKUR SHRIVASTAVA		M		1/23/85		3/12/10		MDEL		1A		S5165		BHARTI		Production Agent[Production Agent		Production Agent		Y		9/12/10		N				470360		VIRENDER SINGH		MDEL		3/12/10		RTF		Yes		Yes</p><p>581318		581318		A		MOHIT KALIA		M		8/8/86		4/13/10		MDEL		1A		S5165		BHARTI		L[SME		Individual Contributor		Y		10/13/10		N				470360		VIRENDER SINGH		MDEL		8/20/10				No		No</p><p>563714		563714		A		Anwar Ahmed		M		7/10/88		4/13/09		MDEL		1A		S5165		BHARTI		Production Agent (Level-1)[Production Ag		Production Agent		Y		10/13/09		N				470360		VIRENDER SINGH		MDEL		7/23/09		RTF		Yes		Yes</p><p>565354		565354		A		Sanjay Singh		M		8/24/81		5/21/09		MDEL		1A		S5165		BHARTI		Production Agent[Production Agent		Production Agent		Y		11/21/09		N				470360		VIRENDER SINGH		MDEL		8/1/09		RTF		Yes		Yes</p><p>567358		567358		A		Manish Kumar Mani		M		5/14/85		7/6/09		MDEL		1A		S5165		BHARTI		Production Agent (Backend Associate)[Pro		Production Agent		Y		1/6/10		Y				470360		VIRENDER SINGH		MDEL		7/6/09		RTF		Yes		Yes</p><p>567359		567359		A		Vishal Bhardwaj		M		12/7/87		7/6/09		MDEL		1A		S5165		BHARTI		Production Agent[Production Agent		Production Agent		Y		1/6/10		N				470360		VIRENDER SINGH		MDEL		7/6/09		RTF		Yes		Yes</p><p>567689		567689		A		Jaya Singh		F		1/1/81		7/13/09		MDEL		1A		S5165		BHARTI		Production Agent[Production Agent		Production Agent		Y		1/13/10		N				470360		VIRENDER SINGH		MDEL		7/13/09		RTF		Yes		Yes</p><p>570951		570951		A		Neha Kohli		F		1/7/86		10/9/09		MDEL		1A		S5165		BHARTI		QA[QA		Individual Contributor		Y		4/9/10		N				470360		VIRENDER SINGH		MDEL		10/9/09		RTF		No		No</p><p>487744		487744		A		MANISH JAIN		M		6/8/72		11/6/06		MDEL		1A		S5165		BHARTI		Production Agent (Level-1)[Production Ag		Production Agent		Y		5/6/07		N				470360		VIRENDER SINGH		MDEL		5/4/09		RTF		Yes		Yes</p><p>487792		487792		A		GAURAV NARANG		M		9/15/84		11/6/06		MDEL		1A		S5165		BHARTI		L2[SME		Individual Contributor		Y		5/6/07		N				470360		VIRENDER SINGH		MDEL		12/21/08				No		No</p><p>491231		491231		A		AMIT ARORA		M		1/27/77		12/28/06		MDEL		1A		S5165		BHARTI		Production Agent (L1)[Production Agent		Production Agent		Y		6/28/07		N				470360		VIRENDER SINGH		MDEL		7/11/07		RTF		Yes		Yes</p><p>496316		496316		A		JAGDEEP SINGH SUDAN		M		1/13/80		4/2/07		MDEL		1A		S5165		BHARTI		Production Agent (Backend Associate)[Pro		Production Agent		Y		10/2/07		N				470360		VIRENDER SINGH		MDEL		9/10/07		RTF		Yes		Yes</p><p>497864		497864		A		VIMAL KUMAR		M		11/1/85		4/26/07		MDEL		1A		S5165		BHARTI		Production Agent (Level-1)[Production Ag		Production Agent		Y		10/26/07		N				470360		VIRENDER SINGH		MDEL		5/25/10		RTF		Yes		Yes</p><p>562842		562842		A		Babita Pandey		F		1/13/75		3/16/09		MDEL		1A		S5165		BHARTI		L2[SME		Individual Contributor		Y		9/16/09		N				470360		VIRENDER SINGH		MDEL		5/25/10		RTF		No		No</p><p>594895		594895		A		NAZIA HUSAIN		F		7/3/89		3/31/11		MDEL		1A		S6161		GN-OriginEnergy-BO		OJT[Production Agent		Production Agent		N				N				470504		ANIT NAYAL		NGND		4/4/11		OJT		Yes		Yes</p><p>515055		515055		A		ANKITA SHARMA		F		6/30/88		7/8/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				Y				470726		RAHUL KALLA		MDEL		8/1/11		Trainee		Yes		Yes</p><p>515063		515063		A		SAHAJ NAGPAL		M		3/6/88		7/8/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				Y				470726		RAHUL KALLA		MDEL		8/1/11		Trainee		Yes		Yes</p><p>515092		515092		A		Manish Mehrotra		M		8/26/72		7/8/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				Y				470726		RAHUL KALLA		MDEL		8/1/11		Trainee		Yes		Yes</p><p>515137		515137		A		Danish Afzal		M		4/2/86		7/8/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				N				470726		RAHUL KALLA		MDEL		8/1/11		Trainee		Yes		Yes</p><p>515284		515284		A		ROBIN VARGHESE		M		2/26/89		7/12/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				Y				470726		RAHUL KALLA		MDEL		8/1/11		Trainee		Yes		Yes</p><p>515300		515300		A		TUSHAR VERMA		M		9/9/89		7/12/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				Y				470726		RAHUL KALLA		MDEL		8/1/11		Trainee		Yes		Yes</p><p>599783		599783		A		KAVITA SAHU		F		6/5/89		6/29/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				N				470726		RAHUL KALLA		MDEL		8/1/11		Trainee		Yes		Yes</p><p>599784		599784		A		SHALINI SHUKLA		F		8/16/87		6/29/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				N				470726		RAHUL KALLA		MDEL		8/1/11		Trainee		Yes		Yes</p><p>599818		599818		A		RUPESH KUMAR		M		7/7/89		6/29/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				N				470726		RAHUL KALLA		MDEL		8/1/11		Trainee		Yes		Yes</p><p>599941		599941		A		HONEY KOCHHAR		M		3/28/88		6/30/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				N				470726		RAHUL KALLA		MDEL		8/1/11		Trainee		Yes		Yes</p><p>599962		599962		A		NIKITA PRASAD		F		4/1/88		6/30/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				N				470726		RAHUL KALLA		MDEL		8/1/11		Trainee		Yes		Yes</p><p>599969		599969		A		SIDDHARTH YADAV		M		7/30/90		6/30/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				N				470726		RAHUL KALLA		MDEL		8/1/11		Trainee		Yes		Yes</p><p>561856		561856		A		NEHA BAHOTRA		F		7/11/88		7/5/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				Y				470726		RAHUL KALLA		MDEL		8/1/11		Trainee		Yes		Yes</p><p>561881		561881		A		GAURAV KUMAR SINGH CHAUHAN		M		3/21/89		7/5/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				Y				470726		RAHUL KALLA		MDEL		8/1/11		Trainee		Yes		Yes</p><p>595363		595363		A		Priyanka Rana		F		3/28/93		7/8/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				N				470726		RAHUL KALLA		MDEL		8/1/11		Trainee		Yes		Yes</p><p>596168		596168		A		Sagar Sadh		M		11/9/91		7/8/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				Y				470726		RAHUL KALLA		MDEL		8/1/11		Trainee		Yes		Yes</p><p>599355		599355		A		MOHIT TIWARI		M		3/7/89		6/22/11		MDEL		1A		S5226		AOL UK BBN		Production</p><p>Agent.[Production Agent		Production Agent		N				N				470726		RAHUL KALLA		MDEL		8/1/11		Trainee		Yes		Yes</p><p>599781		599781		A		GUNJAN KAPOOR		F		2/10/88		6/29/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				Y				470726		RAHUL KALLA		MDEL		8/1/11		Trainee		Yes		Yes</p><p>560589		560589		A		Rajendra Yadav		M		7/8/88		7/5/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				N				470726		RAHUL KALLA		MDEL		8/1/11		Trainee		Yes		Yes</p><p>560856		560856		A		RAZA IMAM		M		8/2/82		7/5/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				Y				470726		RAHUL KALLA		MDEL		8/1/11		Trainee		Yes		Yes</p><p>561036		561036		A		KUNAL SAINI		M		7/29/90		7/5/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				N				470726		RAHUL KALLA		MDEL		8/1/11		Trainee		Yes		Yes</p><p>561049		561049		A		TAZEEN NAAZ		F		7/2/89		7/5/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				N				470726		RAHUL KALLA		MDEL		8/1/11		Trainee		Yes		Yes</p><p>561303		561303		A		SYEDATASNEEF MUNEER		F		9/19/89		7/5/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				N				470726		RAHUL KALLA		MDEL		8/1/11		Trainee		Yes		Yes</p><p>561506		561506		A		ANIRUDHO SEN GUPTA		M		7/16/89		7/5/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				N				470726		RAHUL KALLA		MDEL		8/1/11		Trainee		Yes		Yes</p><p>568857		568857		A		Tenzing Chundi		M		5/16/83		8/18/09		MDEL		1A		S6131		Delhi-HP-Tech		SME[SME		Individual Contributor		Y		2/18/10		N				471020		TARUN GUPTA		MDEL		5/25/10		RTF		No		No</p><p>487129		487129		A		RAHUL GUPTA		M		2/12/75		10/24/06		MDEL		1B		S6036		Delhi-NC-SWS		Production Agent (SW-AP)[Production Agen		Production Agent		Y		4/24/07		N				471485		SANGATI JHINGRAN		MDEL		1/2/07		RTF		Yes		Yes</p><p>586700		586700		A		SANDESH KUMAR R		M		8/31/87		9/30/10		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		Y		3/30/11		N				472281		DEVTANU CHAKRABORTY		MDEL		11/30/10		RTF		Yes		Yes</p><p>587490		587490		A		ISHAN SINGH		M		1/26/91		10/23/10		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		Y		4/23/11		N				472281		DEVTANU CHAKRABORTY		MDEL		11/11/10		RTF		Yes		Yes</p><p>587502		587502		A		VISHAL KUMAR		M		3/19/91		10/23/10		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		Y		4/23/11		N				472281		DEVTANU CHAKRABORTY		MDEL		11/11/10		RTF		Yes		Yes</p><p>587504		587504		A		PRIYANKA SLATHIA		F		4/9/88		10/23/10		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		Y		4/23/11		N				472281		DEVTANU CHAKRABORTY		MDEL		11/11/10		RTF		Yes		Yes</p><p>587514		587514		A		RAHUL BERWAR		M		6/9/83		10/23/10		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		Y		4/23/11		N				472281		DEVTANU CHAKRABORTY		MDEL		11/11/10		RTF		Yes		Yes</p><p>587641		587641		A		RAHUL DOGRA		M		12/26/85		10/26/10		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		Y		4/26/11		N				472281		DEVTANU CHAKRABORTY		MDEL		11/19/10		RTF		Yes		Yes</p><p>587670		587670		A		KARAN SHARMA		M		7/26/88		10/26/10		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		Y		4/26/11		Y				472281		DEVTANU CHAKRABORTY		MDEL		11/11/10		RTF		Yes		Yes</p><p>587714		587714		A		ATRI KUMAR SONI		M		2/25/87		10/29/10		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		Y		4/29/11		N				472281		DEVTANU CHAKRABORTY		MDEL		11/25/10		RTF		Yes		Yes</p><p>598691		598691		A		Varun Sharma		M		6/12/87		6/10/11		MDEL		1A		S6247		GNDC-Airtel-Platinum		Production Agent.[Production Agent		Production Agent		N				N				472564		BIPASHA BOSE		NJSL		6/13/11		Trainee		Yes		Yes</p><p>599307		599307		A		Manoj Kumar Mishra		M		10/14/86		6/21/11		MDEL		1A		S6247		GNDC-Airtel-Platinum		Production Agent.[Production Agent		Production Agent		N				Y				472564		BIPASHA BOSE		NJSL		6/22/11		Trainee		Yes		Yes</p><p>599731		599731		A		Sanjay Srivastava		M		7/20/78		6/28/11		MDEL		1A		S6247		GNDC-Airtel-Platinum		Production Agent.[Production Agent		Production Agent		N				Y				472564		BIPASHA BOSE		NJSL		6/30/11		Trainee		Yes		Yes</p><p>560463		560463		A		VINOD THAKUR		M		8/15/86		7/5/11		MDEL		1A		S6247		GNDC-Airtel-Platinum		Production Agent.[Production Agent		Production Agent		N				N				472564		BIPASHA BOSE		NJSL		7/7/11		Trainee		Yes		Yes</p><p>597152		597152		A		Prakash Chandra Pandey		M		8/10/87		5/17/11		MDEL		1A		S6247		GNDC-Airtel-Platinum		Production Agent.[Production Agent		Production Agent		N				Y				472564		BIPASHA BOSE		NJSL		5/18/11		Trainee		Yes		Yes</p><p>598039		598039		A		GEETANJALI JAGGI		F		10/20/85		5/31/11		MDEL		1A		S6278		GNDC-AES-Platinum		Agent[Production Agent		Production Agent		N				Y				472564		BIPASHA BOSE		NJSL		6/6/11		Trainee		Yes		Yes</p><p>598317		598317		A		Akash Parasher		M		6/26/89		6/3/11		MDEL		1A		S6247		GNDC-Airtel-Platinum		Production Agent.[Production Agent		Production Agent		N				Y				472564		BIPASHA BOSE		NJSL		6/7/11		Trainee		Yes		Yes</p><p>598328		598328		A		Abdul Qadir		M		12/24/85		6/3/11		MDEL		1A		S6261		GNDC-Airtel-Pltm Tmd		Production Agent.[Production Agent		Production Agent		N				Y				472564		BIPASHA BOSE		NJSL		6/7/11		Trainee		Yes		Yes</p><p>455684		455684		A		JOY AUGUSTINE EAPEN		M		7/5/68		11/8/04		MDEL		1A		S6188		GN-Cenlar-FM		Production Agent[Production Agent		Production Agent		Y		5/8/05		N				472630		ASHISH GARG		NGND		11/4/10		OJT		No		No</p><p>588439		588439		A		VARUN TANWAR		M		1/13/85		11/16/10		MDEL		1A		S6188		GN-Cenlar-FM		Production Agent[Production Agent		Production Agent		Y		5/16/11		N				472630		ASHISH GARG		NGND		11/18/10		OJT		No		No</p><p>592276		592276		A		MONOJIT DEY		M		5/26/89		1/31/11		MDEL		1A		S6188		GN-Cenlar-FM		Production Agent.[Production Agent		Production Agent		Y		7/31/11		N				472630		ASHISH GARG		NGND		2/8/11		OJT		Yes		Yes</p><p>592540		592540		A		JUGAAD DEEP SINGH		M		12/30/91		2/8/11		MDEL		1A		S6188		GN-Cenlar-FM		Production Agent.[Production Agent		Production Agent		N				N				472630		ASHISH GARG		NGND		2/9/11		OJT		Yes		Yes</p><p>592543		592543		A		GANESH TIWARI		M		10/30/85		2/8/11		MDEL		1A		S6188		GN-Cenlar-FM		Production Agent.[Production Agent		Production Agent		N				N				472630		ASHISH GARG		NGND		2/9/11		OJT		Yes		Yes</p><p>592549		592549		A		NISHANT SINGH BHANDARI		M		10/2/82		2/8/11		MDEL		1A		S6188		GN-Cenlar-FM		Production Agent.[Production Agent		Production Agent		N				N				472630		ASHISH GARG		NGND		2/9/11		OJT		Yes		Yes</p><p>592564		592564		A		SAMINDER SINGH		M		7/11/85		2/8/11		MDEL		1A		S6188		GN-Cenlar-FM		Production Agent.[Production Agent		Production Agent		Y		8/8/11		N				472630		ASHISH GARG		NGND		3/16/11		OJT		Yes		Yes</p><p>592121		592121		A		Ranjesh Ranjan		M		9/16/85		1/28/11		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent.[Production Agent		Production Agent		N				Y				474592		RAKESH DAVID		NJSL		2/22/11		RTF		Yes		Yes</p><p>592994		592994		A		Jatinder Pal Singh		M		4/2/84		2/18/11		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent.[Production Agent		Production Agent		Y		8/18/11		N				474592		RAKESH DAVID		NJSL		3/28/11		RTF		Yes		Yes</p><p>593172		593172		A		RAHUL DEB		M		1/1/87		2/22/11		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent.[Production Agent		Production Agent		Y		8/22/11		N				474592		RAKESH DAVID		NJSL		3/28/11		RTF		Yes		Yes</p><p>593179		593179		A		SUKHVINDER SINGH		M		5/10/85		2/22/11		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent.[Production Agent		Production Agent		N				Y				474592		RAKESH DAVID		NJSL		3/28/11		RTF		Yes		Yes</p><p>596909		596909		A		Donald D Lyall		M		11/19/88		5/13/11		MDEL		1A		S6261		GNDC-Airtel-Pltm Tmd		Production Agent.[Production Agent		Production Agent		N				Y				475091		SUNIL PESWANI		NGND		5/16/11		Trainee		Yes		Yes</p><p>597159		597159		A		Prasoon Dixit		M		2/7/86		5/17/11		MDEL		1A		S6261		GNDC-Airtel-Pltm Tmd		Agent[Production</p><p>Agent		Production Agent		N				N				475091		SUNIL PESWANI		NGND		6/2/11		RTF		Yes		Yes</p><p>597176		597176		A		Sourabh Khatri		M		12/25/85		5/17/11		MDEL		1A		S6261		GNDC-Airtel-Pltm Tmd		Agent[Production Agent		Production Agent		N				Y				475091		SUNIL PESWANI		NGND		6/2/11		RTF		Yes		Yes</p><p>597189		597189		A		Md. Imtiaz Ali Shah		M		3/14/81		5/17/11		MDEL		1A		S6261		GNDC-Airtel-Pltm Tmd		Agent[Production Agent		Production Agent		N				N				475091		SUNIL PESWANI		NGND		6/2/11		RTF		Yes		Yes</p><p>597198		597198		A		Priyanka Nanda		F		11/18/78		5/17/11		MDEL		1A		S6261		GNDC-Airtel-Pltm Tmd		Agent[Production Agent		Production Agent		N				N				475091		SUNIL PESWANI		NGND		6/2/11		RTF		Yes		Yes</p><p>597618		597618		A		Kumari Anita		F		1/5/83		5/24/11		MDEL		1A		S6261		GNDC-Airtel-Pltm Tmd		Production Agent.[Production Agent		Production Agent		N				N				475091		SUNIL PESWANI		NGND		5/25/11		RTF		Yes		Yes</p><p>598714		598714		A		Sohan Gurung		M		5/20/85		6/10/11		MDEL		1A		S6261		GNDC-Airtel-Pltm Tmd		Production Agent.[Production Agent		Production Agent		N				N				475091		SUNIL PESWANI		NGND		6/13/11		RTF		Yes		Yes</p><p>598720		598720		A		IMRAN AHMAD		M		4/3/86		6/10/11		MDEL		1A		S6261		GNDC-Airtel-Pltm Tmd		Production Agent.[Production Agent		Production Agent		N				N				475091		SUNIL PESWANI		NGND		6/14/11		RTF		Yes		Yes</p><p>597629		597629		A		Vikas Tewathia		M		5/20/88		5/24/11		MDEL		1A		S6261		GNDC-Airtel-Pltm Tmd		Production Agent.[Production Agent		Production Agent		N				N				475091		SUNIL PESWANI		NGND		5/25/11		RTF		Yes		Yes</p><p>597820		597820		A		Tufail Ahmad		M		1/16/89		5/27/11		MDEL		1A		S6261		GNDC-Airtel-Pltm Tmd		Production Agent.[Production Agent		Production Agent		N				Y				475091		SUNIL PESWANI		NGND		5/30/11		RTF		Yes		Yes</p><p>597990		597990		A		Amul Jaiswal		M		5/19/87		5/31/11		MDEL		1A		S6261		GNDC-Airtel-Pltm Tmd		Agent[Production Agent		Production Agent		N				N				475091		SUNIL PESWANI		NGND		6/2/11		RTF		Yes		Yes</p><p>598321		598321		A		Shreyash Kumar		M		9/27/89		6/3/11		MDEL		1A		S6261		GNDC-Airtel-Pltm Tmd		Production Agent.[Production Agent		Production Agent		N				N				475091		SUNIL PESWANI		NGND		6/7/11		RTF		Yes		Yes</p><p>598684		598684		A		Maruti Nandan Pandey		M		5/5/89		6/10/11		MDEL		1A		S6261		GNDC-Airtel-Pltm Tmd		Production Agent.[Production Agent		Production Agent		N				N				475091		SUNIL PESWANI		NGND		6/13/11		RTF		Yes		Yes</p><p>598706		598706		A		NIVAS KUMAR		M		4/5/86		6/10/11		MDEL		1A		S6261		GNDC-Airtel-Pltm Tmd		Production Agent.[Production Agent		Production Agent		N				N				475091		SUNIL PESWANI		NGND		6/13/11		RTF		Yes		Yes</p><p>595768		595768		A		Varun Kumar		M		11/7/86		4/21/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				N				475362		RAHUL GUPTA		NJSL		6/16/11		OJT		Yes		Yes</p><p>597171		597171		A		Ankush Bhan		M		1/10/91		5/17/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				Y				475362		RAHUL GUPTA		NJSL		6/16/11		OJT		Yes		Yes</p><p>597194		597194		A		Pankaj Gupta		M		9/21/87		5/17/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				Y				475362		RAHUL GUPTA		NJSL		6/16/11		OJT		Yes		Yes</p><p>597380		597380		A		Joseph Lalthankima		M		3/25/90		5/20/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				N				475362		RAHUL GUPTA		NJSL		6/16/11		OJT		Yes		Yes</p><p>597398		597398		A		Sneha A		F		4/13/90		5/20/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				Y				475362		RAHUL GUPTA		NJSL		6/16/11		OJT		Yes		Yes</p><p>597400		597400		A		Anjana Singh		F		5/5/86		5/20/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				N				475362		RAHUL GUPTA		NJSL		6/16/11		OJT		Yes		Yes</p><p>597652		597652		A		Ruchika Behl		F		10/9/83		5/24/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				N				475362		RAHUL GUPTA		NJSL		6/16/11		OJT		Yes		Yes</p><p>597674		597674		A		Kuruvilla Abraham		M		10/20/87		5/24/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				Y				475362		RAHUL GUPTA		NJSL		6/16/11		OJT		Yes		Yes</p><p>597844		597844		A		Anupam Chauhan		M		1/10/86		5/27/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				Y				475362		RAHUL GUPTA		NJSL		6/16/11		OJT		Yes		Yes</p><p>597411		597411		A		Arpit Arora		M		3/29/89		5/20/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				N				475362		RAHUL GUPTA		NJSL		6/16/11		OJT		Yes		Yes</p><p>597433		597433		A		Shobhit Nanda		M		4/25/89		5/20/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				Y				475362		RAHUL GUPTA		NJSL		6/16/11		OJT		Yes		Yes</p><p>597621		597621		A		Sadia Ahtasham		F		10/1/78		5/24/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				N				475362		RAHUL GUPTA		NJSL		6/16/11		OJT		Yes		Yes</p><p>597631		597631		A		Rohit Kohli		M		10/6/75		5/24/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				Y				475362		RAHUL GUPTA		NJSL		6/16/11		OJT		Yes		Yes</p><p>597636		597636		A		Denzil Peters		M		7/2/88		5/24/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				N				475362		RAHUL GUPTA		NJSL		6/16/11		OJT		Yes		Yes</p><p>597641		597641		A		Ehtesham Khan		M		11/9/90		5/24/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				N				475362		RAHUL GUPTA		NJSL		6/16/11		OJT		Yes		Yes</p><p>460622		460622		A		MUNISH SHARMA		M		8/6/78		2/10/05		MDEL		1B		S1801		WSM-Delhi-CC-CWFM		Voice - MIS/Reporting Analyst[MIS Execut		Individual Contributor		Y		8/10/05		N				475377		PAYAL BATTA		MDEL		6/29/09				No		No</p><p>471039		471039		A		RAVI KUMAR		M		7/7/85		1/2/06		MDEL		1B		S1801		WSM-Delhi-CC-CWFM		Voice - Account Lead RTA[Supervisor Leve		Supervisor - Level 1		Y		7/2/06		N				475377		PAYAL BATTA		MDEL		11/23/09				No		No</p><p>485764		485764		A		SONAM MALHOTRA		F		9/22/85		10/3/06		MDEL		1B		S1801		WSM-Delhi-CC-CWFM		Voice - Capacity + Scheduling + MIS[MIS		Individual Contributor		Y		4/3/07		N				475377		PAYAL BATTA		MDEL		7/3/09				No		No</p><p>490865		490865		A		NIPUN ARORA		M		8/29/84		12/18/06		MDEL		1B		S1801		WSM-Delhi-CC-CWFM		Voice - RTA Analysis[MIS Executive		Individual Contributor		Y		6/18/07		N				475377		PAYAL BATTA		MDEL		12/1/08				No		No</p><p>490903		490903		A		HARITA .		F		4/14/84		12/21/06		MDEL		1B		S1801		WSM-Delhi-CC-CWFM		Voice - Capacity + Scheduling + MIS[MIS		Individual Contributor		N		6/21/07		N				475377		PAYAL BATTA		MDEL		4/3/09				No		No</p><p>582111		582111		A		AMAN SEHGAL		M		10/29/89		5/3/10		MDEL		1A		S1801		WSM-Delhi-CC-CWFM		Voice - Capacity + Scheduling + MIS[MIS		Individual Contributor		Y		11/3/10		N				475377		PAYAL BATTA		MDEL		5/3/10				No		No</p><p>583869		583869		A		SUKHJINDER SINGH JOSHEN		M		2/3/83		6/15/10		MDEL		1B		S1801		WSM-Delhi-CC-CWFM		Voice - MIS/Reporting Analyst[MIS Execut		Individual Contributor		Y		12/15/10		N				475377		PAYAL BATTA		MDEL		6/15/10				No		No</p><p>597702		597702		A		SWATI NARULA		F		3/24/87		5/26/11		MDEL		1B		S1820		WSM-GNDC-CC-CWFM		sr exe[Sr. Executive		Individual Contributor		N				N				475377		PAYAL BATTA		MDEL		5/27/11				No		No</p><p>408779		408779		A		NEHA CHOPRA		F		10/4/89		10/11/07		MDEL		1A		S6166		Delhi-AOL-CS&B		Production Agent (Level[Production Agent		Production Agent		Y		4/11/08		N				475381		VARUN KOHLI		MDEL		3/6/09		RTF		Yes		Yes</p><p>576432		576432		A		VISHAL KUMAR VERMA		M		1/2/90		1/5/10		MDEL		1A		S6166		Delhi-AOL-CS&B		Production Agent (L1[Production Agent		Production Agent		Y		7/5/10		N				475381		VARUN KOHLI		MDEL		3/11/10		RTF		Yes		Yes</p><p>574056		574056		A		AMBUJ THAPA		M		1/1/82		12/2/09		MDEL		1A		S1801		WSM-Delhi-CC-CWFM		Voice - Scheduling + MIS Analyst[MIS Exe		Individual Contributor		Y		6/2/10		N				476277		SUBODH RAO		MBOM		12/2/09				No		No</p><p>580029		580029		A		PRIYANSHU MANOCHA		M		9/29/85		3/15/10		MDEL</p><p>call, it can be used as variable for requirement calculation, if the required heads are getting as per workload method. However in case of Erlang Requirement calculation, Occupancy becomes an output of the headcount estimation process.</p><p>Industry standard is 85%, though in these cases also the weekly resultant occupancy will be the factor of volume arrival pattern.</p><p>SHRINKAGE</p><p>Please refer to the attached document for the detailed understanding on Shrinkage.</p><p>SHIFT INFLEX</p><p>Please refer to the attached document for the detailed understanding on Shift Inflex.</p><p>CALCULATION OF REQUIREMENT</p><p>As mentioned above requirement calculation refers to estimation of essential resource to handle contact. Lets also go through the detailed process of requirement calculation.</p><p>WORKLOAD CALCULATION</p><p>Workload calculation is normally used in Non Voice processes where we do not have SL or ASA target.</p><p>Depending on the volume data availability and the TAT target the workload calculation can be done in two ways:</p><p>· Peak Requirement – TAT greater than one day and volume available at daily level</p><p>· Resultant Occupancy – TAT less than one day and volume available at interval level</p><p>· Flat Occupancy – TAT greater than one day and volume available at weekly\monthly level.</p><p>Peak Requirement – First the volume is redistributed to make volume distribution as even as possible as per the TAT target then the redistributed volume is considered for requirement calculation as per the following formula:</p><p>· Redistributed Daily Volume</p><p>· AHT (Secs.)</p><p>· (Volume * AHT)/3600 = Workload (hrs)</p><p>· Occupancy % (normally 85%)</p><p>· Time available from FTE (Daily:9.5 hrs)</p><p>· Base FTE Req. = Workload (hrs) / (Time available from FTE * Occupancy %)</p><p>· Shrinkage%</p><p>· Daily FTE Req. = Base FTE Req. / (1 – Shrinkage %)</p><p>The above formula is applied for each day’s redistributed volume and the Peak/Highest requirement becomes the weekly requirement.</p><p>Resultant Occupancy – If the TAT is less than one day and the volume is available at interval level then the volume is redistributed optimally as per the TAT target. The redistributed volume is used to determine the interval wise requirement using the following steps:</p><p>· Redistributed Interval wise Volume</p><p>· AHT (Secs.)</p><p>· (Volume * AHT)/3600 = Workload (hrs)</p><p>· Occupancy % (normally 85% - 100%)</p><p>· Time available from FTE (Interval :.5 hrs)</p><p>· Base FTE Req. = Workload (hrs) / (Time available from FTE * Occupancy %)</p><p>· Shrinkage%</p><p>· Interval FTE Req. = Base FTE Req. / (1 – Shrinkage %)</p><p>Once we have the interval wise requirement, the same is adjusted in IEX and the schedules are drawn with objective of trying to meet requirement in maximum intervals. The scheduled FTEs become the weekly FTE requirement and the Resultant Occupancy \ Shift Inflex is determined that can be applied on future weeks volume to determine future weekly requirement.</p><p>Flat Occupancy – This method should be used as a last option incase the Daily or Interval wise volume is not available. In this case the flat decided occupancy is applied at weekly or monthly volume to determine the requirement.</p><p>· Weekly/Monthly Volume</p><p>· AHT (Secs.)</p><p>· (Volume * AHT)/3600 = Workload (hrs)</p><p>· Occupancy % (normally 85%)</p><p>· Time available from FTE (Weekly :47.5 hrs)</p><p>· Base FTE Req. = Workload (hrs) / (Time available from FTE * Occupancy %)</p><p>· Shrinkage%</p><p>· FTE Req. = Base FTE Req. / (1 – Shrinkage %)</p><p>Please note in case the volume trend at weekly level is available, if needed the peak week requirement can help us determine the month wise requirement.</p><p>ERLANG CALCULATION</p><p>It is to be noted that staffing for Voice processes is different than many other kinds of staffing situations due to random arrival of work within an hour timeframe. Processing clerical tasks or participating in assembly line work is sequential workload where each person can handle a full hour’s worth of work within an hour timeframe. If the work being presented to the employee were one task right behind the other, then 50 hours of work to do in an hour would require 50 staff to handle the work.</p><p>Applying those same numbers in a call center scenario will yield a different staff requirement. Assume the call center expects to receive 500 calls in the half-hour and each one takes an average of three minutes to handle – two minutes of conversation and another minute of after-call work. The workload is again 3000 minutes or 50 hours of work, but in this situation, the work cannot be handled with only 50 people. At 8:05, there may 55 calls arriving, meaning all 50 agents are busy, with 5 calls waiting in queue. Then at 8:15 there may only be 42 calls in progress, meaning 8 staff are idle. Those 8 people won’t be able to accomplish a full hour’s work, simply because of the way the calls have arrived. In an incoming call center, the work doesn’t arrive in a back-to-back fashion. Rather, the work arrives whenever customers decide to place calls.</p><p>Another difference is the fact that callers are likely to hang up or abandon the call if kept in the queue too long, but the paperwork will remain in the inbox until the clerk has time to handle to it. So the length of time that the caller will wait is another factor in the call center.</p><p>The work of an incoming call center represents random workload instead of sequential wok. Therefore, there is a fundamental rule of call center staffing that must be observed: A call center must have more staff hours in place than hour of actual work to do.</p><p>In the example with 50 hours of call workload to accomplish, the fundamental rule of call center staffing indicates that more than 50 staff would be required to accomplish the work. But how many extra would be needed? For 50 hours of workload, will 51 staff be required? 54 staff? 60 staff? The answer is .... it depends. The number of staff needed depends on the level of service or speed of answer the call center wishes to deliver to minimize wait time of callers and the number of calls that abandon. Obviously, the more staff available, the faster the speed of answer will be. The fewer the staff, the longer the caller will wait.</p><p>Once we have understood that sequential workload cannot be applied in Voice based processes, the question is how do we account for randomness and also ensure that the established SL objective is met. Finding the right number of staff involves the use of detailed mathematical models that replicates the situation in hand. There are several telephone traffic engineering models available and one of these in particular is well-suited to the world of incoming call centers. We use a model called Erlang C. Erlang C was developed by a Danish mathematician Agner Krarup Erlang who worked for the Copenhagen Telephone Company in the early 1900s.</p><p>‘Fractional Agents’ function of this module helps us to calculate the requirement. There are other functions available in this module as well; however in the present document we will restrict the discussion only to Fractional Agents function.</p><p>Fractional Agents function requires the following four inputs:</p><p>· SLA is the % of calls to be answered within the ServiceTime period e.g. 0.85 (85%)</p><p>· ServiceTime is target answer time in seconds e.g. 15</p><p>· CallsPerHour is the number of calls received in one hour period</p><p>· AHT is the call duration including after call work in seconds e.g. 180 (3 minutes)</p><p>Returns the number of agents (and fractions of agents) required to achieve the correct SLA.</p><p>e.g. =FractionalAgents(0.85,15,100,180) returns the value of 7.83</p><p>Fractional Agents function by default requires hourly volume, however as we have most of the processes with 30 min interval, there are following two adjustments that we can make to get the requirement for each 30 min:</p><p>· Multiply the 30 min interval volume by 2</p><p>· In the VBA code replace 3600 with 1800 (preferred)</p><p>As, through Fractional Agents we will get interval wise requirement, following procedure is followed to break weekly volume into intervals and then get weekly requirement from interval wise requirement:</p><p>· SLA</p><p>· Service Time</p><p>· Weekly</p><p>1B		S1801		WSM-Delhi-CC-CWFM		Voice - Scheduling + MIS Analyst[MIS Exe		Individual Contributor		Y		9/15/10		N				476277		SUBODH RAO		MBOM		3/15/10				No		No</p><p>596928		596928		A		Vishal Chaudhary		M		4/23/87		5/13/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				N				476744		NAVED AYAZ		MDEL		6/16/11		RTF		Yes		Yes</p><p>596931		596931		A		Suman Singh		M		4/24/87		5/13/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				N				476744		NAVED AYAZ		MDEL		6/16/11		RTF		Yes		Yes</p><p>597407		597407		A		Vikas A		M		6/6/88		5/20/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				N				476744		NAVED AYAZ		MDEL		6/16/11		RTF		Yes		Yes</p><p>597638		597638		A		Sumit Bose		M		8/6/87		5/24/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				N				476744		NAVED AYAZ		MDEL		6/16/11		RTF		Yes		Yes</p><p>597640		597640		A		Ishan Arora		M		9/20/89		5/24/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				N				476744		NAVED AYAZ		MDEL		6/16/11		RTF		Yes		Yes</p><p>597654		597654		A		Deepak Hada		M		10/19/89		5/24/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				N				476744		NAVED AYAZ		MDEL		6/16/11		RTF		Yes		Yes</p><p>597667		597667		A		Ashish Kumar Singh		M		8/10/87		5/24/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				N				476744		NAVED AYAZ		MDEL		6/16/11		RTF		Yes		Yes</p><p>413769		413769		A		MOHAMMAD IMRAN KHAN		M		12/21/82		2/4/08		MDEL		1A		S6093		Delhi-AOL-TPV		Production Agent[Production Agent		Production Agent		Y		8/4/08		N				477141		RAJEEV DUA		NJSL		10/25/09		RTF		Yes		Yes</p><p>473149		473149		A		SUNNY EMMANUAL		M		7/24/84		1/15/06		MDEL		1A		S6210		GNDC-Kodak-CC		Quality Analyst[QA		Supervisor - Level 1		N		7/15/06		N				477712		SAGAR GROVER		NGND		2/1/11				No		No</p><p>584114		584114		A		DRON CHAKRAVORTY		M		9/12/85		6/22/10		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent[Production Agent		Production Agent		Y		12/22/10		Y				477767		DHIRENDRA MOHAN SRIVASTAVA		NGND		7/21/10		RTF		Yes		Yes</p><p>585043		585043		A		MOHIT VERMA		M		7/28/87		8/10/10		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent[Production Agent		Production Agent		Y		2/10/11		N				477767		DHIRENDRA MOHAN SRIVASTAVA		NGND		9/29/10		RTF		Yes		Yes</p><p>589885		589885		A		PRASHANT MOHIT		M		2/28/86		12/10/10		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent.[Production Agent		Production Agent		Y		6/10/11		Y				477767		DHIRENDRA MOHAN SRIVASTAVA		NGND		1/12/11		RTF		Yes		Yes</p><p>590051		590051		A		ARPIT MAHESHWARI		M		11/11/88		12/14/10		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent[Production Agent		Production Agent		Y		6/14/11		N				477767		DHIRENDRA MOHAN SRIVASTAVA		NGND		3/28/11		RTF		Yes		Yes</p><p>591692		591692		A		AYUSHI JAIN		F		10/7/89		1/18/11		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent.[Production Agent		Production Agent		Y		7/18/11		N				477767		DHIRENDRA MOHAN SRIVASTAVA		NGND		2/15/11		RTF		Yes		Yes</p><p>592240		592240		A		MANISH BISWAS		M		1/26/86		1/31/11		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent.[Production Agent		Production Agent		N				N				477767		DHIRENDRA MOHAN SRIVASTAVA		NGND		3/3/11		RTF		Yes		Yes</p><p>592241		592241		A		ROHIT SHARMAA		M		8/21/85		1/31/11		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent.[Production Agent		Production Agent		Y		7/31/11		N				477767		DHIRENDRA MOHAN SRIVASTAVA		NGND		2/22/11		RTF		Yes		Yes</p><p>592271		592271		A		ANKIT BHUTTAN		M		6/6/88		1/31/11		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent.[Production Agent		Production Agent		N				N				477767		DHIRENDRA MOHAN SRIVASTAVA		NGND		3/3/11		RTF		Yes		Yes</p><p>592361		592361		A		SHYAM SINGH		M		6/28/81		2/4/11		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent.[Production Agent		Production Agent		N				N				477767		DHIRENDRA MOHAN SRIVASTAVA		NGND		3/3/11		RTF		Yes		Yes</p><p>592668		592668		A		Monika Saroha		F		9/4/89		2/11/11		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent.[Production Agent		Production Agent		Y		8/11/11		Y				477767		DHIRENDRA MOHAN SRIVASTAVA		NGND		3/15/11		RTF		Yes		Yes</p><p>592801		592801		A		Kapil Attri		M		10/29/88		2/15/11		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent.[Production Agent		Production Agent		Y		8/15/11		Y				477767		DHIRENDRA MOHAN SRIVASTAVA		NGND		3/28/11		RTF		Yes		Yes</p><p>413964		413964		A		RANJIT KUMAR SHAH		M		12/26/84		2/7/08		MDEL		1A		S5226		AOL UK BBN		Production Agent (L1)[Production Agent		Production Agent		Y		8/7/08		N				478731		AVANTIKA SHARMA		NJSL		4/8/08		RTF		Yes		Yes</p><p>457145		457145		A		RAMAN SHARMA		M		4/10/79		12/9/04		MDEL		1A		S5226		AOL UK BBN		Production Agent (L1)[Production Agent		Production Agent		Y		6/9/05		Y				478731		AVANTIKA SHARMA		NJSL		8/28/06		RTF		Yes		Yes</p><p>469217		469217		A		GRIRISH KUMAR MATAI		M		2/1/68		11/28/05		MDEL		1A		S5226		AOL UK BBN		Production Agent (L1)[Production Agent		Production Agent		Y		5/28/06		N				478731		AVANTIKA SHARMA		NJSL		10/1/07		RTF		Yes		Yes</p><p>484727		484727		A		SUPRIYA JITENDRA		F		5/20/85		9/11/06		MDEL		1A		S5226		AOL UK BBN		Production Agent (L1)[Production Agent		Production Agent		Y		3/11/07		N				478731		AVANTIKA SHARMA		NJSL		9/20/10		RTF		Yes		Yes</p><p>567912		567912		A		Monika Tiwari		F		1/29/87		7/20/09		MDEL		1A		S5226		AOL UK BBN		Production Agent (L1)[Production Agent		Production Agent		Y		1/20/10		N				478731		AVANTIKA SHARMA		NJSL		12/8/09		RTF		Yes		Yes</p><p>584937		584937		A		VIVEK ARYA		M		4/15/86		8/6/10		MDEL		1A		S5226		AOL UK BBN		Production Agent (L1)[Production Agent		Production Agent		Y		2/6/11		N				478731		AVANTIKA SHARMA		NJSL		9/21/10		RTF		Yes		Yes</p><p>584939		584939		A		MOHD SAMAR ABBAS		M		9/21/87		8/6/10		MDEL		1A		S5226		AOL UK BBN		Production Agent (L1)[Production Agent		Production Agent		Y		2/6/11		N				478731		AVANTIKA SHARMA		NJSL		9/21/10		RTF		Yes		Yes</p><p>585031		585031		A		CHARU MALHOTRA		F		1/4/88		8/10/10		MDEL		1A		S5226		AOL UK BBN		Production Agent (L1)[Production Agent		Production Agent		Y		2/10/11		N				478731		AVANTIKA SHARMA		NJSL		9/22/10		RTF		Yes		Yes</p><p>591871		591871		A		Anil Kumar Panda		M		3/7/88		1/21/11		MDEL		1A		S5226		AOL UK BBN		Production Agent (L1)[Production Agent		Production Agent		Y		7/21/11		N				478731		AVANTIKA SHARMA		NJSL		4/18/11		RTF		Yes		Yes</p><p>592486		592486		A		Pankaj Chaudhary		M		8/20/89		2/8/11		MDEL		1A		S5226		AOL UK BBN		Production Agent (L1)[Production Agent		Production Agent		Y		8/8/11		N				478731		AVANTIKA SHARMA		NJSL		4/20/11		RTF		Yes		Yes</p><p>405642		405642		A		AMIT KATOCH		M		1/22/83		8/13/07		MDEL		1A		S6131		Delhi-HP-Tech		Trainer - 1A[Trainer		Individual Contributor		Y		2/13/08		N				478819		VIVEK SINGH		MDEL		7/24/11				No		No</p><p>557596		557596		A		Sanjiv Sharma		M		12/9/86		11/27/08		MDEL		1A		S6131		Delhi-HP-Tech		Trainer - 1A[Trainer		Individual Contributor		Y		5/27/09		N				478819		VIVEK SINGH		MDEL		2/13/09		RTF		No		No</p><p>563712		563712		A		Mahesh Kumar		M		4/9/85		4/13/09		MDEL		1A		S6131		Delhi-HP-Tech		Trainer - 1A[Trainer		Individual Contributor		Y		10/13/09		N				478819		VIVEK SINGH		MDEL		6/18/09		RTF		No		No</p><p>585030		585030		A		ABHINAV SINGH		M		6/3/88		8/10/10		MDEL		1A		S6131		Delhi-HP-Tech		Trainer - 1A[Trainer		Individual Contributor		Y		2/10/11		N				478819		VIVEK SINGH		MDEL		11/10/10		RTF		No		No</p><p>590585		590585		A		RISHABH SRIVASTAVA		M		12/21/87		12/24/10		MDEL		1A		S6131		Delhi-HP-Tech		Production - Agent[Production Agent		Production Agent		Y		6/24/11		N				478819		VIVEK SINGH		MDEL		5/18/11		OJT		Yes		Yes</p><p>590800		590800		A		VIKAS JOSHI		M		10/6/87		12/28/10		MDEL		1A		S6131		Delhi-HP-Tech		Production - Agent[Production Agent		Production Agent		Y		6/28/11		Y				478819		VIVEK SINGH		MDEL		2/10/11		OJT		Yes		Yes</p><p>596940		596940		A		Akshay Paul		M		9/17/92		5/13/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				478819		VIVEK SINGH		MDEL		5/31/11		OJT		Yes		Yes</p><p>596749		596749		A		Trilochan</p><p>Pandey		M		8/24/86		5/10/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				478819		VIVEK SINGH		MDEL		5/31/11		OJT		Yes		Yes</p><p>596750		596750		A		Aditi Condial		F		7/13/90		5/10/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				478819		VIVEK SINGH		MDEL		6/6/11		Trainee		Yes		Yes</p><p>596756		596756		A		Neeta Pallav		F		7/14/81		5/10/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				478819		VIVEK SINGH		MDEL		6/6/11		Trainee		Yes		Yes</p><p>596761		596761		A		Shweta Chaurasiya		F		3/17/89		5/10/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				478819		VIVEK SINGH		MDEL		6/6/11		Trainee		Yes		Yes</p><p>596917		596917		A		Megha Sharan		F		11/10/86		5/13/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				478819		VIVEK SINGH		MDEL		6/6/11		Trainee		Yes		Yes</p><p>596937		596937		A		Amit Kumar Tomar		M		4/22/88		5/13/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				478819		VIVEK SINGH		MDEL		6/6/11		Trainee		Yes		Yes</p><p>596633		596633		A		Subodh Kumar		M		8/21/86		5/6/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				478819		VIVEK SINGH		MDEL		6/6/11		Trainee		Yes		Yes</p><p>596635		596635		A		Karan Soni		M		6/29/87		5/6/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				478819		VIVEK SINGH		MDEL		6/6/11		Trainee		Yes		Yes</p><p>596639		596639		A		Manish Dwivedi		M		7/31/79		5/6/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				478819		VIVEK SINGH		MDEL		6/6/11		Trainee		Yes		Yes</p><p>596640		596640		A		Preeti Sengar		F		9/20/89		5/6/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				478819		VIVEK SINGH		MDEL		6/6/11		Trainee		Yes		Yes</p><p>596641		596641		A		Saurabh A		M		8/19/90		5/6/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				478819		VIVEK SINGH		MDEL		6/6/11		Trainee		Yes		Yes</p><p>596646		596646		A		Subhash A		M		1/10/87		5/6/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				478819		VIVEK SINGH		MDEL		6/6/11		Trainee		Yes		Yes</p><p>596113		596113		A		Amit Joshi		M		4/17/87		4/29/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				478819		VIVEK SINGH		MDEL		5/31/11		OJT		Yes		Yes</p><p>596115		596115		A		John Jose		M		1/2/73		4/29/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				478819		VIVEK SINGH		MDEL		5/31/11		OJT		Yes		Yes</p><p>596119		596119		A		ATUL SHARMA		M		6/18/90		4/29/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				478819		VIVEK SINGH		MDEL		5/31/11		OJT		Yes		Yes</p><p>596175		596175		A		Kumari Soni		F		10/20/89		4/29/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				478819		VIVEK SINGH		MDEL		5/31/11		OJT		Yes		Yes</p><p>596398		596398		A		Amit Dwivedi		M		10/30/87		5/3/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				478819		VIVEK SINGH		MDEL		5/31/11		OJT		Yes		Yes</p><p>596628		596628		A		Vineet Kumar		M		8/29/87		5/6/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				478819		VIVEK SINGH		MDEL		6/6/11		Trainee		Yes		Yes</p><p>596017		596017		A		Mohit Asthana		M		3/2/90		4/26/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				478819		VIVEK SINGH		MDEL		5/23/11		OJT		Yes		Yes</p><p>596020		596020		A		Jashandeep Kaur		F		10/10/90		4/26/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				478819		VIVEK SINGH		MDEL		5/23/11		OJT		Yes		Yes</p><p>596051		596051		A		Raj Shekhar		M		5/2/89		4/26/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				478819		VIVEK SINGH		MDEL		5/23/11		OJT		Yes		Yes</p><p>596104		596104		A		Anupam Janwasia		M		11/14/87		4/29/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				478819		VIVEK SINGH		MDEL		5/31/11		OJT		Yes		Yes</p><p>596108		596108		A		Ajay Kumar Singh		M		1/5/70		4/29/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				478819		VIVEK SINGH		MDEL		5/31/11		OJT		Yes		Yes</p><p>596110		596110		A		Shrey Singh		M		11/26/89		4/29/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				478819		VIVEK SINGH		MDEL		5/31/11		OJT		Yes		Yes</p><p>595641		595641		A		Shikhar Kumar Srivastava		M		8/8/88		4/19/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				478819		VIVEK SINGH		MDEL		5/23/11		OJT		Yes		Yes</p><p>595647		595647		A		Harmanjot Singh		M		2/10/88		4/19/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				478819		VIVEK SINGH		MDEL		5/23/11		OJT		Yes		Yes</p><p>595780		595780		A		Mayank Pachauri		M		7/24/91		4/21/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				478819		VIVEK SINGH		MDEL		5/23/11		OJT		Yes		Yes</p><p>595950		595950		A		Pulkit Arora		M		10/27/89		4/26/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				478819		VIVEK SINGH		MDEL		5/23/11		OJT		Yes		Yes</p><p>595983		595983		A		Rahul Grover		M		10/15/87		4/26/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				478819		VIVEK SINGH		MDEL		5/23/11		OJT		Yes		Yes</p><p>595994		595994		A		Avantika Kumari		F		3/1/88		4/26/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				478819		VIVEK SINGH		MDEL		5/23/11		OJT		Yes		Yes</p><p>595605		595605		A		Garima Srivastava		F		9/8/87		4/19/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				478819		VIVEK SINGH		MDEL		5/23/11		OJT		Yes		Yes</p><p>595607		595607		A		Manju Rana		F		6/1/78		4/19/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				478819		VIVEK SINGH		MDEL		5/23/11		OJT		Yes		Yes</p><p>595608		595608		A		Srirangam Venkateswarlu Swamy		M		9/7/85		4/19/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				478819		VIVEK SINGH		MDEL		5/23/11		OJT		Yes		Yes</p><p>595629		595629		A		Rahul Ahuja		M		10/24/88		4/19/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				478819		VIVEK SINGH		MDEL		5/23/11		OJT		Yes		Yes</p><p>595633		595633		A		Tejas Raj		M		11/11/83		4/19/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				478819		VIVEK SINGH		MDEL		5/23/11		OJT		Yes		Yes</p><p>595638		595638		A		Amit Jakhmola		M		5/24/89		4/19/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				478819		VIVEK SINGH		MDEL		5/23/11		OJT		Yes		Yes</p><p>470360		470360		A		VIRENDER SINGH		M		5/15/83		12/19/05		MDEL		2A		S5165		BHARTI		1st Level Superviso[Supervisor Level 1		Supervisor - Level 1		Y		6/19/06		N				479348		VIKAS KOHLI		NGND		9/26/07				No		No</p><p>515085		515085		A		ARNAV DUTTA		M		10/29/89		7/8/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				479771		ANINDYA BISWAS		NJSL		8/24/11		Trainee		Yes		Yes</p><p>515259		515259		A		Mohammad Rehan		M		6/26/86		7/12/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				479771		ANINDYA BISWAS		NJSL		8/24/11		Trainee		Yes		Yes</p><p>515432		515432		A		Gitanshu Pal		M		11/6/89		7/15/11		MDEL</p><p>1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				479771		ANINDYA BISWAS		NJSL		8/24/11		Trainee		Yes		Yes</p><p>515443		515443		A		Karan Kapoor		M		2/16/89		7/15/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				479771		ANINDYA BISWAS		NJSL		8/24/11		Trainee		Yes		Yes</p><p>515457		515457		A		Erina Rakesh Malviya		F		9/25/85		7/15/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				479771		ANINDYA BISWAS		NJSL		8/24/11		Trainee		Yes		Yes</p><p>515497		515497		A		Sneha Sharma		F		9/21/89		7/15/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				479771		ANINDYA BISWAS		NJSL		8/24/11		Trainee		Yes		Yes</p><p>598861		598861		A		DEVINA TIWARI		F		12/27/89		6/14/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				479771		ANINDYA BISWAS		NJSL		7/12/11		Trainee		Yes		Yes</p><p>598868		598868		A		PRIYANKA LAHIRI		F		7/20/90		6/14/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				479771		ANINDYA BISWAS		NJSL		7/12/11		Trainee		Yes		Yes</p><p>598875		598875		A		Snehangshu Chatterjee		M		2/17/90		6/14/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				479771		ANINDYA BISWAS		NJSL		7/12/11		Trainee		Yes		Yes</p><p>598887		598887		A		VIVEK KULSHRESTHA		M		11/1/89		6/14/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				479771		ANINDYA BISWAS		NJSL		7/12/11		Trainee		Yes		Yes</p><p>598888		598888		A		AZHER MAJEED		M		3/7/85		6/14/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				479771		ANINDYA BISWAS		NJSL		7/12/11		Trainee		Yes		Yes</p><p>599713		599713		A		Neha Singh		F		12/2/89		7/8/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				479771		ANINDYA BISWAS		NJSL		8/24/11		Trainee		Yes		Yes</p><p>598679		598679		A		HANSHU BAJAJ		F		4/23/88		6/10/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				479771		ANINDYA BISWAS		NJSL		7/12/11		Trainee		Yes		Yes</p><p>598839		598839		A		Indrashekhar Pandey		M		6/25/89		6/14/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				479771		ANINDYA BISWAS		NJSL		7/12/11		Trainee		Yes		Yes</p><p>598845		598845		A		Ragini Chhetri		F		1/9/91		6/14/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				479771		ANINDYA BISWAS		NJSL		7/12/11		Trainee		Yes		Yes</p><p>598846		598846		A		HARPREET KAUR		F		6/27/90		6/14/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				479771		ANINDYA BISWAS		NJSL		7/12/11		Trainee		Yes		Yes</p><p>598852		598852		A		Himani Nayyar		F		9/6/88		6/14/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				479771		ANINDYA BISWAS		NJSL		7/12/11		Trainee		Yes		Yes</p><p>598856		598856		A		Arpit Gupta		M		9/2/88		6/14/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				479771		ANINDYA BISWAS		NJSL		7/12/11		Trainee		Yes		Yes</p><p>598514		598514		A		Gaurav Bhardwaj		M		12/26/91		6/7/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				479771		ANINDYA BISWAS		NJSL		7/12/11		Trainee		Yes		Yes</p><p>598519		598519		A		Jezy Joseph		F		12/14/85		6/7/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				479771		ANINDYA BISWAS		NJSL		7/12/11		Trainee		Yes		Yes</p><p>598527		598527		A		Srishty Verma		F		10/25/90		6/7/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				479771		ANINDYA BISWAS		NJSL		7/12/11		Trainee		Yes		Yes</p><p>598547		598547		A		Urvi Yadav		F		6/19/91		6/7/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				479771		ANINDYA BISWAS		NJSL		7/12/11		Trainee		Yes		Yes</p><p>598550		598550		A		Amar Raj Singh Dhillon		M		1/29/87		6/7/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				479771		ANINDYA BISWAS		NJSL		7/12/11		Trainee		Yes		Yes</p><p>598560		598560		A		ANSHU JOHARI		M		1/20/89		6/7/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				479771		ANINDYA BISWAS		NJSL		7/12/11		Trainee		Yes		Yes</p><p>598254		598254		A		Srijit Upadhyay		M		12/25/71		6/3/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				479771		ANINDYA BISWAS		NJSL		7/12/11		Trainee		Yes		Yes</p><p>598257		598257		A		BHASKAR MANDAL		M		12/13/82		6/3/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				479771		ANINDYA BISWAS		NJSL		7/12/11		Trainee		Yes		Yes</p><p>598259		598259		A		MISHIKA JAIN		F		11/26/89		6/3/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				479771		ANINDYA BISWAS		NJSL		7/12/11		Trainee		Yes		Yes</p><p>598263		598263		A		PAVNEET SEEHRA		F		12/27/86		6/3/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				479771		ANINDYA BISWAS		NJSL		7/12/11		Trainee		Yes		Yes</p><p>598509		598509		A		Richa Gupta		F		1/19/90		6/7/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				479771		ANINDYA BISWAS		NJSL		7/12/11		Trainee		Yes		Yes</p><p>598512		598512		A		Archana Rawat		F		11/24/87		6/7/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				479771		ANINDYA BISWAS		NJSL		7/12/11		Trainee		Yes		Yes</p><p>515816		515816		A		Aman Khanna		M		11/3/87		7/20/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				479771		ANINDYA BISWAS		NJSL		8/24/11		Trainee		Yes		Yes</p><p>515817		515817		A		Sneha Daultani		F		3/12/89		7/20/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				479771		ANINDYA BISWAS		NJSL		8/24/11		Trainee		Yes		Yes</p><p>515822		515822		A		Vikram Tandan		M		2/13/89		7/20/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				479771		ANINDYA BISWAS		NJSL		8/24/11		Trainee		Yes		Yes</p><p>515824		515824		A		Devanshu Khandelwal		M		11/19/89		7/20/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				479771		ANINDYA BISWAS		NJSL		8/24/11		Trainee		Yes		Yes</p><p>516007		516007		A		Ranjit Kumar Samal		M		7/22/89		7/22/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				479771		ANINDYA BISWAS		NJSL		8/24/11		Trainee		Yes		Yes</p><p>598253		598253		A		SHIKHAR MALHOTRA		M		12/18/85		6/3/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				479771		ANINDYA BISWAS		NJSL		7/12/11		Trainee		Yes		Yes</p><p>515507		515507		A		Aniket Upadhyay		M		9/29/88		7/15/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				479771		ANINDYA BISWAS		NJSL		8/24/11		Trainee		Yes		Yes</p><p>515536		515536		A		Apurv Samuel Massey		M		3/19/85		7/15/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				479771		ANINDYA BISWAS		NJSL		8/24/11		Trainee		Yes		Yes</p><p>515545		515545		A		Anoop Jo Scaria		M		12/3/89		7/15/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				479771		ANINDYA BISWAS		NJSL		8/24/11		Trainee		Yes		Yes</p><p>515573		515573		A		RAHUL KUMAR SAXENA		M		3/23/88		7/15/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				479771		ANINDYA BISWAS		NJSL		8/24/11		Trainee		Yes		Yes</p><p>515577		515577		A		ASHWIN NARAYANAN		M		3/10/90</p><p>7/15/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				479771		ANINDYA BISWAS		NJSL		8/24/11		Trainee		Yes		Yes</p><p>515811		515811		A		VAIBHAV TYAGI		M		4/27/89		7/19/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				479771		ANINDYA BISWAS		NJSL		8/24/11		Trainee		Yes		Yes</p><p>589242		589242		A		SEETHALAKSHMI RAMASUBRAMANIAM		F		10/29/85		11/30/10		MDEL		1B		S6217		GNDC-MS-LPO		Analyst[Analyst		Individual Contributor		Y		5/30/11		N				480505		PAPIYA CHANDA		NGND		12/1/10				Yes		Yes</p><p>594658		594658		A		SHAKSHI BHARDWAJ		F		8/16/83		3/29/11		MDEL		1B		S6217		GNDC-MS-LPO		Analyst (LPO- Microsoft[Analyst		Production Agent		N				N				481036		ANUP KUMAR		NGND		4/5/11				Yes		Yes</p><p>583854		583854		A		GUNJAN SINGH		F		1/26/89		6/11/10		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent[Production Agent		Production Agent		Y		12/11/10		N				482452		GAURAV GUPTA		NGND		9/9/10		RTF		Yes		Yes</p><p>585765		585765		A		KRITIKA SINGH		F		8/5/90		9/7/10		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent[Production Agent		Production Agent		Y		3/7/11		N				482452		GAURAV GUPTA		NGND		10/26/10		RTF		Yes		Yes</p><p>587617		587617		A		ZUHAIB AHMED		M		11/28/84		10/26/10		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent[Production Agent		Production Agent		Y		4/26/11		N				482452		GAURAV GUPTA		NGND		11/26/10		RTF		Yes		Yes</p><p>589038		589038		A		JITHIN P ROSHAN		M		10/26/92		11/26/10		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent.[Production Agent		Production Agent		Y		5/26/11		N				482452		GAURAV GUPTA		NGND		1/19/11		RTF		Yes		Yes</p><p>589644		589644		A		PRASHANT CHOUDHARY		M		2/24/88		12/7/10		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent.[Production Agent		Production Agent		Y		6/7/11		N				482452		GAURAV GUPTA		NGND		1/12/11		RTF		Yes		Yes</p><p>589847		589847		A		MANJU BHATT		F		1/20/88		12/10/10		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent.[Production Agent		Production Agent		Y		6/10/11		N				482452		GAURAV GUPTA		NGND		1/12/11		RTF		Yes		Yes</p><p>589905		589905		A		CHAMAN AHUJA		M		7/21/84		12/10/10		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent.[Production Agent		Production Agent		Y		6/10/11		N				482452		GAURAV GUPTA		NGND		1/12/11		RTF		Yes		Yes</p><p>592009		592009		A		ARPANA SHUKLA		F		9/16/88		1/25/11		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent.[Production Agent		Production Agent		Y		8/25/11		N				482452		GAURAV GUPTA		NGND		2/28/11		RTF		Yes		Yes</p><p>588191		588191		A		MOHD ARIF JAVED		M		8/24/88		11/9/10		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		Y		5/9/11		Y				483287		SOUMYOJIT GANGULY		NJSL		12/10/10		RTF		Yes		Yes</p><p>590796		590796		A		RITU VERMA		F		11/24/88		12/28/10		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		Y		6/28/11		N				483287		SOUMYOJIT GANGULY		NJSL		1/25/11		RTF		Yes		Yes</p><p>554174		554174		A		PRADEEP CHADHA		M		2/26/73		7/4/11		MDEL		3A		S6244		GNDC-MTS-Data Card		3rd Level Superviso[Supervisor Level 3		Supervisor - Level 3		N				N				483388		SUNIL BHARGAVA		MDEL		7/5/11				No		No</p><p>591872		591872		A		Abhay Kumar		M		5/21/84		1/21/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		Y		7/21/11		N				484077		MD. SAQUIB KHAN		MDEL		1/24/11		RTF		Yes		Yes</p><p>591995		591995		A		DHEERAJ KUMAR YADAV		M		12/13/89		1/25/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		Y		7/25/11		N				484077		MD. SAQUIB KHAN		MDEL		1/27/11		RTF		Yes		Yes</p><p>592107		592107		A		Abhishek Sharma		M		8/17/84		1/28/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		Y		7/28/11		N				484077		MD. SAQUIB KHAN		MDEL		1/31/11		RTF		Yes		Yes</p><p>592135		592135		A		S.M. Najish Hussain		M		10/29/89		1/28/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		Y		7/28/11		N				484077		MD. SAQUIB KHAN		MDEL		1/31/11		RTF		Yes		Yes</p><p>592137		592137		A		Vikash Kumar		M		3/3/88		1/28/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		Y		7/28/11		N				484077		MD. SAQUIB KHAN		MDEL		1/31/11		RTF		Yes		Yes</p><p>592252		592252		A		NAVEEN KUMAR		M		1/26/87		1/31/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		Y		7/31/11		Y				484077		MD. SAQUIB KHAN		MDEL		2/1/11		RTF		Yes		Yes</p><p>596180		596180		A		Akshat Gaur		M		12/7/82		4/29/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				N				484077		MD. SAQUIB KHAN		MDEL		5/3/11		RTF		Yes		Yes</p><p>596182		596182		A		Dharmendra Singh Rawat		M		7/15/85		4/29/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				N				484077		MD. SAQUIB KHAN		MDEL		5/3/11		RTF		Yes		Yes</p><p>596184		596184		A		Sumit Kumar		M		8/1/88		4/29/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				N				484077		MD. SAQUIB KHAN		MDEL		5/3/11		RTF		Yes		Yes</p><p>592254		592254		A		Alstone P Albert		M		9/30/89		1/31/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		Y		7/31/11		N				484077		MD. SAQUIB KHAN		MDEL		2/1/11		RTF		Yes		Yes</p><p>592264		592264		A		DEVYANI A		F		9/20/92		1/31/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		Y		7/31/11		N				484077		MD. SAQUIB KHAN		MDEL		2/1/11		RTF		Yes		Yes</p><p>592274		592274		A		SACHIT YADAV		M		1/16/87		1/31/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		Y		7/31/11		N				484077		MD. SAQUIB KHAN		MDEL		2/2/11		RTF		Yes		Yes</p><p>592391		592391		A		MEGHA SETHI		F		9/22/87		2/4/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		Y		8/4/11		N				484077		MD. SAQUIB KHAN		MDEL		2/7/11		RTF		Yes		Yes</p><p>592396		592396		A		MUDIT KUMAR		M		11/18/85		2/4/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		Y		8/4/11		N				484077		MD. SAQUIB KHAN		MDEL		2/7/11		RTF		Yes		Yes</p><p>596177		596177		A		Deepak Chandra		M		12/31/78		4/29/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				N				484077		MD. SAQUIB KHAN		MDEL		5/4/11		RTF		Yes		Yes</p><p>515255		515255		A		Vikas Sinha		M		5/2/87		7/12/11		MDEL		1A		S6036		Delhi-NC-SWS		Agent[Production Agent		Production Agent		N				N				484683		ROHIT BANSAL		MDEL		7/15/11				Yes		Yes</p><p>408694		408694		A		PRABJYOT KAUR AHLUWALIA		F		2/22/69		10/15/07		MDEL		4A		S6131		Delhi-HP-Tech		3rd Level Supervisor (Manager)[Superviso		Supervisor - Level 3		Y		4/15/08		Y				484888		ANIMESH SENGUPTA		CAL		5/18/10				No		No</p><p>408858		408858		A		AJAY KUMAR BHATIA		M		10/15/65		10/17/07		MDEL		4A		S6131		Delhi-HP-Tech		3rd Level Supervisor (Manager)[Superviso		Supervisor - Level 3		Y		4/17/08		Y				484888		ANIMESH SENGUPTA		CAL		4/1/09				No		No</p><p>598840		598840		A		Inderdeep Kaur		F		12/21/89		6/14/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				485246		ARNAB BHATTACHARYA		NJSL		7/19/11		Trainee		Yes		Yes</p><p>598843		598843		A		DamanPreet Singh		M		11/20/90		6/14/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				485246		ARNAB BHATTACHARYA		NJSL		7/19/11		Trainee		Yes		Yes</p><p>598850		598850		A		Raja Tomar		M		12/6/89		6/14/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				485246		ARNAB BHATTACHARYA		NJSL		7/19/11		Trainee		Yes		Yes</p><p>598880		598880		A		ASHUTOSH PANDEY		M		6/12/89		6/14/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				485246		ARNAB BHATTACHARYA		NJSL		7/12/11		Trainee		Yes		Yes</p><p>599017		599017		A		ANIKET GOEL		M		1/18/91		6/17/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				485246		ARNAB BHATTACHARYA		NJSL		7/19/11		Trainee		Yes		Yes</p><p>599117		599117		A		NITIN CHITKARA		M		11/13/85		6/17/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production</p><p>Agent		Production Agent		N				Y				485246		ARNAB BHATTACHARYA		NJSL		7/19/11		Trainee		Yes		Yes</p><p>599153		599153		A		Priyanka Gupta		F		7/26/88		6/17/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				485246		ARNAB BHATTACHARYA		NJSL		7/19/11		Trainee		Yes		Yes</p><p>599158		599158		A		ADITI SHARMA		F		10/29/88		6/17/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				485246		ARNAB BHATTACHARYA		NJSL		7/19/11		Trainee		Yes		Yes</p><p>599163		599163		A		RASHI GARG		F		6/1/88		6/17/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				485246		ARNAB BHATTACHARYA		NJSL		7/19/11		Trainee		Yes		Yes</p><p>599130		599130		A		AVANISH TIWARI		M		4/8/88		6/17/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				485246		ARNAB BHATTACHARYA		NJSL		7/19/11		Trainee		Yes		Yes</p><p>599134		599134		A		Anuj Thukral		M		3/22/89		6/17/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				485246		ARNAB BHATTACHARYA		NJSL		7/19/11		Trainee		Yes		Yes</p><p>599144		599144		A		AKHIL SHARMA		M		1/6/85		6/17/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				485246		ARNAB BHATTACHARYA		NJSL		7/19/11		Trainee		Yes		Yes</p><p>599145		599145		A		Pranav Uniyal		M		7/14/87		6/17/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				485246		ARNAB BHATTACHARYA		NJSL		7/19/11		Trainee		Yes		Yes</p><p>599150		599150		A		Neha Tripathi		F		12/26/89		6/17/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				485246		ARNAB BHATTACHARYA		NJSL		7/19/11		Trainee		Yes		Yes</p><p>599151		599151		A		Mukesh More		M		7/6/82		6/17/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				485246		ARNAB BHATTACHARYA		NJSL		7/19/11		Trainee		Yes		Yes</p><p>599119		599119		A		Sandeep Mishra		M		10/14/87		6/17/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				485246		ARNAB BHATTACHARYA		NJSL		7/19/11		Trainee		Yes		Yes</p><p>599120		599120		A		Anand Vaid		M		12/24/83		6/17/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				485246		ARNAB BHATTACHARYA		NJSL		7/19/11		Trainee		Yes		Yes</p><p>599124		599124		A		Shruti Sharma		F		12/16/89		6/17/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				485246		ARNAB BHATTACHARYA		NJSL		7/19/11		Trainee		Yes		Yes</p><p>599125		599125		A		Tejinder Singh Sijher		M		6/10/77		6/17/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				485246		ARNAB BHATTACHARYA		NJSL		7/19/11		Trainee		Yes		Yes</p><p>599126		599126		A		Shivangi Jadon		F		10/15/88		6/17/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				485246		ARNAB BHATTACHARYA		NJSL		7/19/11		Trainee		Yes		Yes</p><p>599127		599127		A		Surangma Parashar		F		11/29/89		6/17/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				485246		ARNAB BHATTACHARYA		NJSL		7/19/11		Trainee		Yes		Yes</p><p>598091		598091		A		MAHIMA SINGH		F		10/1/90		5/31/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				N				485505		MANASH KAR PURKAYASTHA		MDEL		7/4/11		Trainee		Yes		Yes</p><p>554018		554018		A		PALANI SWAMY		M		11/23/77		7/1/11		MDEL		1B		S6036		Delhi-NC-SWS		1st Level Supervisor[Supervisor Level 1		Supervisor - Level 1		N				N				485512		SHIKHA BAGAI		MDEL		7/4/11				Yes		Yes</p><p>575573		575573		A		HEMANT CHAUDHARY		M		2/4/85		12/24/09		MDEL		1A		S6036		Delhi-NC-SWS		Production Agent (SW-F&A)[Production Age		Production Agent		Y		6/24/10		N				485512		SHIKHA BAGAI		MDEL		12/24/09		RTF		Yes		Yes</p><p>577222		577222		A		ANUBHAV MASALDAN		M		2/9/83		1/21/10		MDEL		1B		S6036		Delhi-NC-SWS		1B Production[Production Agent		Production Agent		Y		7/21/10		N				485512		SHIKHA BAGAI		MDEL		5/25/10		RTF		Yes		Yes</p><p>580132		580132		A		MONICA BASAK		F		11/24/85		3/17/10		MDEL		1B		S6036		Delhi-NC-SWS		1B Production[Production Agent		Production Agent		Y		9/17/10		N				485512		SHIKHA BAGAI		MDEL		5/25/10		RTF		Yes		Yes</p><p>586873		586873		A		RAMAN KHUNGER		M		12/24/86		10/6/10		MDEL		1B		S6036		Delhi-NC-SWS		Analyst[Analyst		Individual Contributor		Y		4/6/11		N				485512		SHIKHA BAGAI		MDEL		10/18/10				Yes		Yes</p><p>587562		587562		A		RAJESH AGRAWAL		M		1/9/79		10/26/10		MDEL		1B		S6036		Delhi-NC-SWS		Executive[Executive		Individual Contributor		Y		4/26/11		N				485512		SHIKHA BAGAI		MDEL		1/10/11				Yes		Yes</p><p>590041		590041		A		GUNJAN MAMTANI		F		10/13/86		12/14/10		MDEL		1A		S6036		Delhi-NC-SWS		Production Agent.[Production Agent		Production Agent		Y		6/14/11		N				485512		SHIKHA BAGAI		MDEL		12/16/10		RTF		Yes		Yes</p><p>445517		445517		A		SOURABH SHARMA		M		1/31/82		4/19/04		MDEL		2A		S6036		Delhi-NC-SWS		1st Level Supervisor (SW-F&A)[Supervisor		Supervisor - Level 1		Y		10/19/04		N				485650		ARUNA SHARMA		MDEL		5/31/10				Yes		Yes</p><p>456599		456599		A		GAURAV SHARMA		M		12/1/81		11/25/04		MDEL		1B		S6036		Delhi-NC-SWS		1st Level Superviso[Supervisor Level 1		Supervisor - Level 1		Y		5/25/05		N				485650		ARUNA SHARMA		MDEL		8/16/10				Yes		Yes</p><p>466656		466656		A		SOURAV KUMAR MUKHERJEE		M		11/1/70		9/12/05		MDEL		2A		S6036		Delhi-NC-SWS		1st Level Superviso[Supervisor Level 1		Supervisor - Level 1		Y		3/12/06		N				485650		ARUNA SHARMA		MDEL		8/3/10				Yes		Yes</p><p>491444		491444		A		SENTHIL VISWANATHAN		M		4/12/79		1/2/07		MDEL		2B		S6036		Delhi-NC-SWS		2nd Level Supervisor (SW-BP)[Supervisor		Supervisor - Level 2		Y		7/2/07		Y				485650		ARUNA SHARMA		MDEL		1/29/09				Yes		Yes</p><p>583595		583595		A		ANUJ SAXENA		M		3/31/85		6/7/10		MDEL		1B		S6036		Delhi-NC-SWS		1st Level Superviso[Supervisor Level 1		Supervisor - Level 1		Y		12/7/10		N				485650		ARUNA SHARMA		MDEL		9/28/10		RTF		Yes		Yes</p><p>585191		585191		A		GIRISH BHATT		M		5/5/73		8/16/10		MDEL		1B		S6036		Delhi-NC-SWS		1st Level Superviso[Supervisor Level 1		Supervisor - Level 1		Y		2/15/11		N				485650		ARUNA SHARMA		MDEL		8/19/10				Yes		Yes</p><p>586245		586245		A		KUNAL KUNDAN		M		12/1/78		9/23/10		MDEL		1B		S6036		Delhi-NC-SWS		Sr Executive[Sr. Executive		Individual Contributor		Y		3/21/11		N				485650		ARUNA SHARMA		MDEL		10/2/10				Yes		Yes</p><p>588739		588739		A		ASHWANI DATTA		M		3/15/75		11/23/10		MDEL		2A		S6036		Delhi-NC-SWS		1st Level Supervisor (SW-F&A)[Supervisor		Supervisor - Level 1		Y		5/22/11		N				485650		ARUNA SHARMA		MDEL		11/24/10				Yes		Yes</p><p>441566		441566		A		MURTUZALI EBRAHIM LAKDAWALA		M		10/27/83		10/31/03		MDEL		2B		S5165		BHARTI		Supervisor Level 2[Supervisor Level 2		Supervisor - Level 2		Y		4/30/04		Y				485661		FABIAN BARRY VINCENT		NPUNE		11/3/09				No		No</p><p>577964		577964		A		AMIT KUMAR		M		8/3/86		1/31/10		MDEL		1A		S5226		AOL UK BBN		Production Agent (L1)[Production Agent		Production Agent		Y		7/30/10		Y				485824		HIMAYOON IQBAL KHAN		MDEL		4/6/10		RTF		Yes		Yes</p><p>582415		582415		A		NEHA SHUKLA		F		2/9/88		5/7/10		MDEL		1A		S5226		AOL UK BBN		Production Agent (L1)[Production Agent		Production Agent		Y		11/7/10		Y				485824		HIMAYOON IQBAL KHAN		MDEL		9/22/10		RTF		Yes		Yes</p><p>592808		592808		A		Aakash Aggarwal		M		1/14/89		2/15/11		MDEL		1A		S5226		AOL UK BBN		Production Agent (L1)[Production Agent		Production Agent		N				Y				485824		HIMAYOON IQBAL KHAN		MDEL		6/3/11		OJT		Yes		Yes</p><p>593481		593481		A		SUMANTO BHATTACHARYA		M		4/21/88		2/28/11		MDEL		1A		S5226		AOL UK BBN		Production Agent (L1)[Production Agent		Production Agent		Y		8/28/11		N				485824		HIMAYOON IQBAL KHAN		MDEL		5/31/11		OJT		Yes		Yes</p><p>594450		594450		A		Zaffer Hussain Joo		M		2/4/87		3/22/11		MDEL		1A		S5226		AOL UK BBN		Agent[Production Agent		Production Agent		N				N				485824		HIMAYOON IQBAL KHAN		MDEL		6/22/11		OJT		Yes</p><p>Yes</p><p>594740		594740		A		VIKAS BHARDWAJ		M		8/14/82		3/29/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				Y				485824		HIMAYOON IQBAL KHAN		MDEL		7/7/11		OJT		Yes		Yes</p><p>599544		599544		A		Ankur Saxena		M		7/21/88		6/24/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				Y				485824		HIMAYOON IQBAL KHAN		MDEL		7/19/11		OJT		Yes		Yes</p><p>599761		599761		A		JINCY JOSEPH		F		8/18/90		6/28/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				Y				485824		HIMAYOON IQBAL KHAN		MDEL		7/19/11		OJT		Yes		Yes</p><p>599774		599774		A		ANUJ KUMAR SINGH		M		1/2/90		6/28/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				Y				485824		HIMAYOON IQBAL KHAN		MDEL		7/19/11		OJT		Yes		Yes</p><p>599801		599801		A		VARUN MIGLANI		M		10/22/89		6/28/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				N				485824		HIMAYOON IQBAL KHAN		MDEL		7/19/11		OJT		Yes		Yes</p><p>599356		599356		A		ANSHUMAN SINGH		M		8/22/87		6/22/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				Y				485824		HIMAYOON IQBAL KHAN		MDEL		7/19/11		OJT		Yes		Yes</p><p>599486		599486		A		Sonal Dhamija		F		9/9/90		6/24/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				Y				485824		HIMAYOON IQBAL KHAN		MDEL		7/19/11		OJT		Yes		Yes</p><p>599499		599499		A		Gunjan Matah		F		12/4/89		6/24/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				N				485824		HIMAYOON IQBAL KHAN		MDEL		7/19/11		OJT		Yes		Yes</p><p>599527		599527		A		Sonam Singh		F		12/31/89		6/24/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				Y				485824		HIMAYOON IQBAL KHAN		MDEL		7/19/11		OJT		Yes		Yes</p><p>599537		599537		A		Rahul Abhishek		M		1/10/89		6/24/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				Y				485824		HIMAYOON IQBAL KHAN		MDEL		7/19/11		OJT		Yes		Yes</p><p>599542		599542		A		Menka Sharma		F		12/22/88		6/24/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				Y				485824		HIMAYOON IQBAL KHAN		MDEL		7/19/11		OJT		Yes		Yes</p><p>598872		598872		A		Priyanka Sharma		F		8/24/90		6/14/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				Y				485824		HIMAYOON IQBAL KHAN		MDEL		7/19/11		OJT		Yes		Yes</p><p>598881		598881		A		VIKAS SHARMA		M		8/12/90		6/14/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				Y				485824		HIMAYOON IQBAL KHAN		MDEL		7/19/11		OJT		Yes		Yes</p><p>599286		599286		A		Nishank Sahni		M		6/17/90		6/21/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				Y				485824		HIMAYOON IQBAL KHAN		MDEL		7/19/11		OJT		Yes		Yes</p><p>599328		599328		A		Abhishek Sehgal		M		12/1/90		6/21/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				Y				485824		HIMAYOON IQBAL KHAN		MDEL		7/19/11		OJT		Yes		Yes</p><p>599340		599340		A		NEELESH KUMAR NANDI		M		2/23/88		6/21/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				Y				485824		HIMAYOON IQBAL KHAN		MDEL		7/19/11		OJT		Yes		Yes</p><p>599341		599341		A		ANKIL KHANDELWAL		M		1/9/90		6/21/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				Y				485824		HIMAYOON IQBAL KHAN		MDEL		7/19/11		OJT		Yes		Yes</p><p>598548		598548		A		Neha Sareen		F		4/14/90		6/7/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				N				485824		HIMAYOON IQBAL KHAN		MDEL		7/11/11		OJT		Yes		Yes</p><p>598549		598549		A		Shitanshu Kumar Vashisht		M		2/26/88		6/7/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				N				485824		HIMAYOON IQBAL KHAN		MDEL		7/11/11		OJT		Yes		Yes</p><p>598678		598678		A		Sunita Rai		F		5/29/89		6/10/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				N				485824		HIMAYOON IQBAL KHAN		MDEL		7/11/11		OJT		Yes		Yes</p><p>598700		598700		A		Shikha Bachan		F		8/26/91		6/10/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				N				485824		HIMAYOON IQBAL KHAN		MDEL		7/11/11		OJT		Yes		Yes</p><p>598844		598844		A		Mazhar Ali Khan		M		12/25/90		6/14/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				Y				485824		HIMAYOON IQBAL KHAN		MDEL		7/19/11		OJT		Yes		Yes</p><p>598864		598864		A		Lubna Jamil		F		4/6/86		6/14/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				Y				485824		HIMAYOON IQBAL KHAN		MDEL		7/19/11		OJT		Yes		Yes</p><p>598351		598351		A		RAHUL VERMA		M		3/18/89		6/3/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				N				485824		HIMAYOON IQBAL KHAN		MDEL		7/11/11		OJT		Yes		Yes</p><p>598364		598364		A		Aditya Vikram Singh		M		9/27/89		6/3/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				N				485824		HIMAYOON IQBAL KHAN		MDEL		7/11/11		OJT		Yes		Yes</p><p>598516		598516		A		Onkar Nath		M		9/1/85		6/7/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				Y				485824		HIMAYOON IQBAL KHAN		MDEL		7/11/11		OJT		Yes		Yes</p><p>598518		598518		A		Akash Ohri		M		11/21/79		6/7/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				N				485824		HIMAYOON IQBAL KHAN		MDEL		7/11/11		OJT		Yes		Yes</p><p>598521		598521		A		Sheillja Kanojia		F		1/14/93		6/7/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				Y				485824		HIMAYOON IQBAL KHAN		MDEL		7/11/11		OJT		Yes		Yes</p><p>598537		598537		A		Piyush Verma		M		12/9/89		6/7/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				N				485824		HIMAYOON IQBAL KHAN		MDEL		7/11/11		OJT		Yes		Yes</p><p>597389		597389		A		Juli Sharma		F		12/1/88		5/20/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				N				485824		HIMAYOON IQBAL KHAN		MDEL		7/11/11		OJT		Yes		Yes</p><p>597653		597653		A		Prajakta Shrivastava		F		10/23/90		5/24/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				N				485824		HIMAYOON IQBAL KHAN		MDEL		7/11/11		OJT		Yes		Yes</p><p>598255		598255		A		HARDEEP KAUR WALIA		F		10/24/89		6/3/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				N				485824		HIMAYOON IQBAL KHAN		MDEL		7/11/11		OJT		Yes		Yes</p><p>598256		598256		A		MEENAKSHI SHARMA		F		9/16/89		6/3/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				Y				485824		HIMAYOON IQBAL KHAN		MDEL		7/11/11		OJT		Yes		Yes</p><p>598258		598258		A		RISHABH SRIVASTAVA		M		2/21/91		6/3/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				N				485824		HIMAYOON IQBAL KHAN		MDEL		7/11/11		OJT		Yes		Yes</p><p>598260		598260		A		GAUTAM GROVER		M		2/3/88		6/3/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				N				485824		HIMAYOON IQBAL KHAN		MDEL		7/11/11		OJT		Yes		Yes</p><p>594750		594750		A		RAHUL VERMA		M		2/13/89		3/29/11		MDEL		1A		S5226		AOL UK BBN		Agent[Production Agent		Production Agent		N				Y				485824		HIMAYOON IQBAL KHAN		MDEL		6/22/11		OJT		Yes		Yes</p><p>594906		594906		A		PRIYANKA GAUR		F		12/20/88		3/31/11		MDEL		1A		S5226		AOL UK BBN		Agent[Production Agent		Production Agent		N				N				485824		HIMAYOON IQBAL KHAN		MDEL		6/22/11		OJT		Yes		Yes</p><p>595757		595757		A		Vikas Malhotra		M		1/31/79		4/21/11		MDEL		1A		S5226		AOL UK BBN		Production Agent (L1)[Production Agent		Production Agent		N				N				485824		HIMAYOON IQBAL KHAN		MDEL		6/7/11		OJT		Yes		Yes</p><p>596906		596906		A		Devanshu Babbar		M		8/13/87		5/13/11		MDEL		1A		S5226		AOL UK BBN		Production</p><p>Agent (L1)[Production Agent		Production Agent		N				N				485824		HIMAYOON IQBAL KHAN		MDEL		6/7/11		OJT		Yes		Yes</p><p>597199		597199		A		Yogendra Kumar Sharma		M		6/25/91		5/17/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				N				485824		HIMAYOON IQBAL KHAN		MDEL		7/11/11		OJT		Yes		Yes</p><p>597366		597366		A		Mukesh Singh Bhandari		M		9/14/87		5/20/11		MDEL		1A		S5226		AOL UK BBN		Production Agent.[Production Agent		Production Agent		N				Y				485824		HIMAYOON IQBAL KHAN		MDEL		7/11/11		OJT		Yes		Yes</p><p>596632		596632		A		Harman Singh		M		10/13/90		5/6/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				486062		DEBANJAN LAHIRI		NJSL		6/6/11		Trainee		Yes		Yes</p><p>596642		596642		A		Mohinish Sharma		M		2/19/92		5/6/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				486062		DEBANJAN LAHIRI		NJSL		6/6/11		Trainee		Yes		Yes</p><p>596644		596644		A		Vatsal Shukla		M		2/1/91		5/6/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				486062		DEBANJAN LAHIRI		NJSL		6/6/11		Trainee		Yes		Yes</p><p>596650		596650		A		Vikas Chaudhary		M		5/11/89		5/6/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				486062		DEBANJAN LAHIRI		NJSL		6/6/11		Trainee		Yes		Yes</p><p>596740		596740		A		Sandeep Kumar		M		7/1/88		5/10/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				486062		DEBANJAN LAHIRI		NJSL		6/6/11		Trainee		Yes		Yes</p><p>596754		596754		A		Ruchit Sharma		M		7/25/85		5/10/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				486062		DEBANJAN LAHIRI		NJSL		5/31/11		Trainee		Yes		Yes</p><p>599817		599817		A		RAJESH KUMAR SINGH		M		3/21/82		6/29/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				486062		DEBANJAN LAHIRI		NJSL		8/1/11		Trainee		Yes		Yes</p><p>599790		599790		A		Mayuri Rastogi		F		12/29/89		6/29/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				486062		DEBANJAN LAHIRI		NJSL		8/1/11		Trainee		Yes		Yes</p><p>599792		599792		A		AKANSH VISHNOI		M		7/7/88		6/29/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				486062		DEBANJAN LAHIRI		NJSL		8/1/11		Trainee		Yes		Yes</p><p>599794		599794		A		NAVNEET SHUKLA		M		1/8/90		6/29/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				486062		DEBANJAN LAHIRI		NJSL		8/1/11		Trainee		Yes		Yes</p><p>599807		599807		A		DEEN DAYAL SINGH CHEEMA		M		2/10/88		6/29/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				486062		DEBANJAN LAHIRI		NJSL		8/1/11		Trainee		Yes		Yes</p><p>599813		599813		A		KHUSHBOO YADAV		F		3/13/90		6/29/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				486062		DEBANJAN LAHIRI		NJSL		8/1/11		Trainee		Yes		Yes</p><p>599814		599814		A		MOHD SHAH ALAM		M		3/2/84		6/29/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				486062		DEBANJAN LAHIRI		NJSL		8/1/11		Trainee		Yes		Yes</p><p>599764		599764		A		ABHISHEK ANAND		M		12/14/88		6/29/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				486062		DEBANJAN LAHIRI		NJSL		8/1/11		Trainee		Yes		Yes</p><p>599766		599766		A		Rimpy Rai		F		11/6/90		6/29/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				486062		DEBANJAN LAHIRI		NJSL		8/1/11		Trainee		Yes		Yes</p><p>599768		599768		A		Vidit Tyagi		M		9/23/84		6/29/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				486062		DEBANJAN LAHIRI		NJSL		8/1/11		Trainee		Yes		Yes</p><p>599772		599772		A		ANKIT KUMAR GANGLE		M		12/10/89		6/29/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				486062		DEBANJAN LAHIRI		NJSL		8/1/11		Trainee		Yes		Yes</p><p>599785		599785		A		ANAS IQBAL		M		11/9/87		6/29/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				486062		DEBANJAN LAHIRI		NJSL		8/1/11		Trainee		Yes		Yes</p><p>599789		599789		A		Ritika Roy		F		6/8/88		6/29/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				486062		DEBANJAN LAHIRI		NJSL		8/1/11		Trainee		Yes		Yes</p><p>599749		599749		A		Prakhar Gupta		M		4/21/89		6/29/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				486062		DEBANJAN LAHIRI		NJSL		8/1/11		Trainee		Yes		Yes</p><p>599752		599752		A		Sourabh Goyal		M		7/31/89		6/29/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				486062		DEBANJAN LAHIRI		NJSL		8/1/11		Trainee		Yes		Yes</p><p>599755		599755		A		ROBINSON AA		M		6/7/87		6/29/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				486062		DEBANJAN LAHIRI		NJSL		8/1/11		Trainee		Yes		Yes</p><p>599758		599758		A		Amit Chawla		M		6/29/83		6/29/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				486062		DEBANJAN LAHIRI		NJSL		8/1/11		Trainee		Yes		Yes</p><p>599762		599762		A		SAURABH DHIMAN		M		3/6/89		6/29/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				486062		DEBANJAN LAHIRI		NJSL		8/1/11		Trainee		Yes		Yes</p><p>599763		599763		A		ABHJEET JAISWARA		M		6/14/88		6/29/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				486062		DEBANJAN LAHIRI		NJSL		8/1/11		Trainee		Yes		Yes</p><p>596755		596755		A		Rahul Nigam		M		5/19/87		5/10/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				486062		DEBANJAN LAHIRI		NJSL		6/6/11		Trainee		Yes		Yes</p><p>596916		596916		A		Ahmed Ajmal		M		7/27/88		5/13/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				486062		DEBANJAN LAHIRI		NJSL		6/6/11		Trainee		Yes		Yes</p><p>596938		596938		A		Kanav Bhan		M		9/11/86		5/13/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				486062		DEBANJAN LAHIRI		NJSL		6/6/11		Trainee		Yes		Yes</p><p>599744		599744		A		Ravinder YADAV		M		7/17/88		6/29/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				486062		DEBANJAN LAHIRI		NJSL		8/1/11		Trainee		Yes		Yes</p><p>599746		599746		A		Mousumi Rai		F		5/18/92		6/29/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				486062		DEBANJAN LAHIRI		NJSL		8/1/11		Trainee		Yes		Yes</p><p>599747		599747		A		SONIA CHAUDHARY		F		1/10/90		6/29/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				486062		DEBANJAN LAHIRI		NJSL		8/1/11		Trainee		Yes		Yes</p><p>590764		590764		A		RUPAM GHOSHAL		M		1/14/84		12/28/10		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		Y		6/28/11		N				486658		VIVEK VATS		MDEL		1/28/11		RTF		Yes		Yes</p><p>591874		591874		A		Praval Singh		M		3/14/91		1/21/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		Y		7/21/11		N				486658		VIVEK VATS		MDEL		3/14/11		RTF		Yes		Yes</p><p>592821		592821		A		Ubaid Ahmad		M		11/9/83		2/15/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		Y		8/15/11		N				486658		VIVEK VATS		MDEL		3/14/11		RTF		Yes		Yes</p><p>592984		592984		A		Govind Garwal		M		7/4/85		2/18/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		Y		8/18/11		N				486658		VIVEK VATS		MDEL		3/23/11		RTF		Yes		Yes</p><p>593748		593748		A		Nikhil Raina		M		8/27/85		3/4/11		MDEL		1A		S6025		Delhi-VOL-Verizon</p><p>Production Agent(Level 2)[Production Age		Production Agent		N				N				486658		VIVEK VATS		MDEL		4/18/11		OJT		Yes		Yes</p><p>594579		594579		A		Jibesh Kumar Mishra		M		9/5/87		3/25/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				N				486658		VIVEK VATS		MDEL		5/12/11		OJT		Yes		Yes</p><p>488516		488516		A		PARVEZ AKHTAR		M		9/29/77		11/13/06		MDEL		1B		S1801		WSM-Delhi-CC-CWFM		Voice - Scheduling + MIS Analyst[MIS Exe		Individual Contributor		N		5/13/07		Y				486667		SUMIT CHHABRA		MDEL		6/2/09				No		No</p><p>569500		569500		A		Ritesh Khandelwal		M		12/7/83		9/9/09		MDEL		1B		S1801		WSM-Delhi-CC-CWFM		Voice - Scheduling + MIS Analyst[MIS Exe		Individual Contributor		Y		3/9/10		N				486667		SUMIT CHHABRA		MDEL		9/9/09				No		No</p><p>581387		581387		A		ANKIT VERMA		M		6/25/85		4/19/10		MDEL		1A		S1801		WSM-Delhi-CC-CWFM		Voice - Scheduling + MIS Analyst[MIS Exe		Individual Contributor		Y		10/19/10		N				486667		SUMIT CHHABRA		MDEL		4/19/10				No		No</p><p>598907		598907		A		SAHIL MAHAJAN		M		3/28/85		6/15/11		MDEL		1B		S1820		WSM-GNDC-CC-CWFM		Sr. Executive[Sr. Executive		Supervisor - Level 1		N				N				486667		SUMIT CHHABRA		MDEL		6/17/11				No		No</p><p>567911		567911		A		Neha Goswami		F		6/14/85		7/20/09		MDEL		1A		S6036		Delhi-NC-SWS		Production Agent (SW-AP)[Production Agen		Production Agent		Y		1/20/10		N				487129		RAHUL GUPTA		MDEL		7/22/09		RTF		Yes		Yes</p><p>415399		415399		A		SURENDRA BIST		M		11/4/66		3/10/08		MDEL		1A		S5165		BHARTI		Production - Agent[Production Agent		Production Agent		Y		9/10/08		Y				488551		VIKASH RANJAN		MDEL		12/15/10				Yes		Yes</p><p>571121		571121		A		Tariq Jameel		M		10/27/84		10/13/09		MDEL		1A		S5165		BHARTI		Production - L2[SME		Production Agent		Y		4/13/10		N				488551		VIKASH RANJAN		MDEL		12/15/10				Yes		Yes</p><p>571209		571209		A		Shiv Kumar Gaur		M		7/19/78		10/15/09		MDEL		1A		S5165		BHARTI		Production - Agent[Production Agent		Production Agent		Y		4/15/10		Y				488551		VIKASH RANJAN		MDEL		12/15/10				Yes		Yes</p><p>574850		574850		A		ANISHA VIJ		F		7/6/91		12/11/09		MDEL		1A		S5165		BHARTI		Production Agent[Production Agent		Production Agent		Y		6/11/10		N				488551		VIKASH RANJAN		MDEL		12/11/09		RTF		Yes		Yes</p><p>574940		574940		A		RAHUL PRAKASH TIWARI		M		7/7/88		12/15/09		MDEL		1A		S5165		BHARTI		Production - Agent[Production Agent		Production Agent		Y		6/15/10		Y				488551		VIKASH RANJAN		MDEL		4/10/10		RTF		Yes		Yes</p><p>575161		575161		A		NAIM AHMED		M		5/30/86		12/18/09		MDEL		1A		S5165		BHARTI		Production - Agent[Production Agent		Production Agent		Y		6/18/10		N				488551		VIKASH RANJAN		MDEL		12/18/09		RTF		Yes		Yes</p><p>595760		595760		A		Ratnesh Kumar		M		2/3/82		4/21/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				Y				488551		VIKASH RANJAN		MDEL		4/25/11		RTF		Yes		Yes</p><p>595947		595947		A		Ainul Haque		M		1/1/90		4/26/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				N				488551		VIKASH RANJAN		MDEL		4/27/11		RTF		Yes		Yes</p><p>581319		581319		A		MUKTA SHARMA		F		3/25/89		4/13/10		MDEL		1A		S5165		BHARTI		Production - Agent[Production Agent		Production Agent		Y		10/13/10		N				488551		VIKASH RANJAN		MDEL		8/20/10				Yes		Yes</p><p>586839		586839		A		RAJAT SHARMA		M		7/12/89		10/5/10		MDEL		1A		S5165		BHARTI		Production - Agent[Production Agent		Production Agent		Y		4/5/11		N				488551		VIKASH RANJAN		MDEL		10/6/10		RTF		Yes		Yes</p><p>586939		586939		A		FEROZ REHMAN		M		7/17/88		10/8/10		MDEL		1A		S5165		BHARTI		Production - Agent[Production Agent		Production Agent		Y		4/8/11		Y				488551		VIKASH RANJAN		MDEL		10/9/10		RTF		Yes		Yes</p><p>590923		590923		A		KULDEEP SINGH BHATI		M		9/20/82		12/31/10		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		Y		6/30/11		Y				488551		VIKASH RANJAN		MDEL		1/3/11		RTF		Yes		Yes</p><p>591387		591387		A		Poonam Tiwari		F		8/3/89		1/11/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		Y		7/11/11		Y				488551		VIKASH RANJAN		MDEL		1/12/11		RTF		Yes		Yes</p><p>595613		595613		A		Ashish Kumar Singh		M		11/27/89		4/19/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		N				N				488551		VIKASH RANJAN		MDEL		4/20/11		RTF		Yes		Yes</p><p>515486		515486		A		Manoj Bajaj		M		8/17/86		7/15/11		MDEL		1A		S6165		Noida-F&A-Sears		Production Agent[Production Agent		Production Agent		N				N				488880		RAJIV KAPUR		NGND		7/25/11				Yes		Yes</p><p>516225		516225		A		Bishnu Prasad Dash		M		8/10/83		7/26/11		MDEL		1A		S6165		Noida-F&A-Sears		Production Agent[Production Agent		Production Agent		N				N				488880		RAJIV KAPUR		NGND		8/25/11				Yes		Yes</p><p>517758		517758		A		HARISHCHAND SHARMA		M		1/14/82		8/23/11		MDEL		1B		S6083		Delhi-F&A-Pep Boys		01st Level Supervisor[Supervisor Level 1		Supervisor - Level 1		N				Y				488957		BHARAT PARMAR		NJSL		8/24/11				Yes		Yes</p><p>593294		593294		A		Ridhima Sethi		F		12/16/86		2/25/11		MDEL		1A		S6083		Delhi-F&A-Pep Boys		Production - Agent[Production Agent		Production Agent		Y		8/25/11		N				488957		BHARAT PARMAR		NJSL		5/6/11				Yes		Yes</p><p>591745		591745		A		Banke Goswami		M		1/1/84		1/21/11		MDEL		1A		S5165		BHARTI		Production - Agent[Production Agent		Production Agent		Y		7/21/11		N				489109		SEEMA VASHISHTH		MDEL		3/24/11				Yes		Yes</p><p>591837		591837		A		Deepak Singh Rawat		M		2/3/87		1/21/11		MDEL		1A		S5165		BHARTI		Production - Agent[Production Agent		Production Agent		Y		7/21/11		N				489109		SEEMA VASHISHTH		MDEL		3/24/11				Yes		Yes</p><p>592022		592022		A		PANKAJ NAROLIYA		M		2/21/89		1/25/11		MDEL		1A		S5165		BHARTI		Production - Agent[Production Agent		Production Agent		Y		7/25/11		N				489109		SEEMA VASHISHTH		MDEL		3/24/11				Yes		Yes</p><p>593488		593488		A		CHANDER MOHAN		M		1/12/86		2/28/11		MDEL		1A		S5165		BHARTI		Production - Agent[Production Agent		Production Agent		Y		8/28/11		N				489109		SEEMA VASHISHTH		MDEL		3/1/11		RTF		Yes		Yes</p><p>593981		593981		A		Anoop Singh		M		7/10/90		3/11/11		MDEL		1A		S5165		BHARTI		Production - Agent[Production Agent		Production Agent		N				N				489109		SEEMA VASHISHTH		MDEL		3/14/11		RTF		Yes		Yes</p><p>596187		596187		A		Amir Khan		M		5/10/88		4/29/11		MDEL		1A		S5165		BHARTI		Production - Agent[Production Agent		Production Agent		N				N				489109		SEEMA VASHISHTH		MDEL		5/3/11		RTF		Yes		Yes</p><p>596189		596189		A		Abhishek Mehta		M		5/2/86		4/29/11		MDEL		1A		S5165		BHARTI		Production - Agent[Production Agent		Production Agent		N				N				489109		SEEMA VASHISHTH		MDEL		5/3/11		RTF		Yes		Yes</p><p>475377		475377		A		PAYAL BATTA		F		10/19/86		3/8/06		MDEL		2A		S1801		WSM-Delhi-CC-CWFM		Voice - Account Lead[Supervisor Level 1		Supervisor - Level 1		Y		9/8/06		N				489319		RAJ VARDHAN GUPTA		MDEL		2/5/08				No		No</p><p>490252		490252		A		AMIT SONI		M		4/19/88		12/11/06		MDEL		2A		S1801		WSM-Delhi-CC-CWFM		Voice - Capacity + Scheduling + MIS[MIS		Individual Contributor		Y		6/11/07		N				489319		RAJ VARDHAN GUPTA		MDEL		8/12/09				No		No</p><p>580654		580654		A		KAUSHAL KAMRA		M		3/12/84		4/1/10		MDEL		1B		S1801		WSM-Delhi-CC-CWFM		Voice - Capacity + Scheduling + MIS[MIS		Individual Contributor		Y		10/1/10		N				489319		RAJ VARDHAN GUPTA		MDEL		4/1/10				No		No</p><p>588552		588552		A		Siddharth Rajpal		M		2/28/87		11/16/10		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent[Production Agent		Production Agent		Y		5/16/11		Y				489663		PRATIK KUMAR ROY		NJSL		1/24/11		RTF		Yes		Yes</p><p>592812		592812		A		Ravindra R Dube		M		10/16/84		2/15/11		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent.[Production Agent		Production Agent		Y		8/15/11		N				489663		PRATIK KUMAR ROY		NJSL		3/28/11		RTF		Yes		Yes</p><p>594466		594466		A		Sumit Kumar		M		10/15/87		3/22/11		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent.[Production Agent		Production Agent		N				N				489663		PRATIK KUMAR ROY		NJSL		4/20/11		RTF		Yes		Yes</p><p>594534		594534		A		Tenzin Tsering		M		8/22/87		3/22/11		MDEL		1A		S6210		GNDC-Kodak-CC		Production Agent.[Production Agent		Production Agent		N				N				489663		PRATIK KUMAR</p><p>ROY		NJSL		4/20/11		RTF		Yes		Yes</p><p>467307		467307		A		TALIB HUSAIN BILGRAMI		M		6/24/81		9/30/05		MDEL		1B		S1801		WSM-Delhi-CC-CWFM		Voice - MIS/Reporting Analyst[MIS Execut		Individual Contributor		Y		3/30/06		N				490252		AMIT SONI		MDEL		5/11/09				No		No</p><p>584286		584286		A		SIDHARTH DIWAN		M		8/21/83		7/1/10		MDEL		1B		S1801		WSM-Delhi-CC-CWFM		Voice - Capacity + Scheduling + MIS[MIS		Individual Contributor		Y		1/1/11		N				490252		AMIT SONI		MDEL		7/1/10				No		No</p><p>596054		596054		A		VIJENDRA SINGH YADAV		M		2/25/68		4/27/11		MDEL		1B		S1820		WSM-GNDC-CC-CWFM		Sr. Executive[Sr. Executive		Supervisor - Level 1		N				N				490252		AMIT SONI		MDEL		4/28/11				No		No</p><p>597769		597769		A		MANOJ KUMAR BAWARI		M		8/13/83		5/27/11		MDEL		1B		S1820		WSM-GNDC-CC-CWFM		sr exe[Sr. Executive		Individual Contributor		N				N				490252		AMIT SONI		MDEL		5/30/11				No		No</p><p>470307		470307		A		SEHDEV TANWAR		M		9/2/80		12/19/05		MDEL		1A		S6036		Delhi-NC-SWS		Production Agent (SW-Payroll)[Production		Production Agent		Y		6/19/06		N				491057		PRASHANT BATRA		MDEL		4/21/10		RTF		Yes		Yes</p><p>487814		487814		A		PRATEEK ROY		M		12/1/79		11/6/06		MDEL		1A		S6036		Delhi-NC-SWS		Production Agent (SW-Payroll)[Production		Production Agent		Y		5/6/07		N				491057		PRASHANT BATRA		MDEL		4/26/10		RTF		Yes		Yes</p><p>491565		491565		A		MONICA BANERJEE		F		6/4/77		1/5/07		MDEL		1A		S6036		Delhi-NC-SWS		Production Agent (SW-Payroll)[Production		Production Agent		Y		7/5/07		N				491057		PRASHANT BATRA		MDEL		4/8/08		RTF		Yes		No</p><p>580209		580209		A		DINESH TIWARI		M		12/18/77		3/19/10		MDEL		1B		S6036		Delhi-NC-SWS		1st Level Supervisor (SW-Payroll)[Superv		Supervisor - Level 1		Y		9/19/10		N				491057		PRASHANT BATRA		MDEL		3/19/10		OJT		Yes		Yes</p><p>580755		580755		A		MANOJ SINGH RAWAT		M		3/2/85		4/5/10		MDEL		1B		S6036		Delhi-NC-SWS		Executive[Executive		Individual Contributor		Y		10/5/10		N				491057		PRASHANT BATRA		MDEL		4/5/10		OJT		Yes		Yes</p><p>581074		581074		A		PRASHANT AGNIHOTRI		M		7/24/85		4/8/10		MDEL		1A		S6036		Delhi-NC-SWS		Production[Production Agent		Production Agent		Y		10/8/10		N				491057		PRASHANT BATRA		MDEL		4/8/10		OJT		No		No</p><p>599793		599793		A		UDITA JAIN		F		8/25/89		6/28/11		MDEL		1A		S6036		Delhi-NC-SWS		Agent[Production Agent		Production Agent		N				N				491057		PRASHANT BATRA		MDEL		6/30/11				Yes		Yes</p><p>581075		581075		A		DINESH CHHABRA		M		4/1/85		4/8/10		MDEL		1A		S6036		Delhi-NC-SWS		Production[Production Agent		Production Agent		Y		10/8/10		N				491057		PRASHANT BATRA		MDEL		4/8/10		OJT		No		No</p><p>585966		585966		A		DEEPIKA MASSEY		F		7/5/83		9/14/10		MDEL		1A		S6036		Delhi-NC-SWS		Production - Agent[Production Agent		Production Agent		Y		3/12/11		N				491057		PRASHANT BATRA		MDEL		9/16/10				Yes		Yes</p><p>592203		592203		A		RACHIT JAIN		M		2/11/85		1/31/11		MDEL		1A		S6036		Delhi-NC-SWS		Production Agent (SW-Payroll)[Production		Production Agent		Y		7/31/11		N				491057		PRASHANT BATRA		MDEL		2/10/11				Yes		Yes</p><p>592669		592669		A		Manojit Datta		M		6/15/86		2/11/11		MDEL		1A		S6036		Delhi-NC-SWS		Production - Agent[Production Agent		Production Agent		Y		8/11/11		N				491057		PRASHANT BATRA		MDEL		2/23/11				Yes		Yes</p><p>593188		593188		A		VARUN VERMA		M		10/22/87		2/22/11		MDEL		1A		S6036		Delhi-NC-SWS		Production Agent (SW-Payroll)[Production		Production Agent		Y		8/22/11		N				491057		PRASHANT BATRA		MDEL		2/25/11				Yes		Yes</p><p>595763		595763		A		Charita Tirumareddy		F		4/9/86		4/21/11		MDEL		1A		S6036		Delhi-NC-SWS		Production Agent.[Production Agent		Production Agent		N				N				491057		PRASHANT BATRA		MDEL		4/25/11		Trainee		Yes		Yes</p><p>591709		591709		A		Priyanka Valecha		F		12/22/89		1/18/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				Y				491238		SURYA DARSHAN KANDARI		NJSL		3/7/11		RTF		Yes		Yes</p><p>594913		594913		A		CHETAN KHARE		M		3/21/86		3/31/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				N				491238		SURYA DARSHAN KANDARI		NJSL		5/12/11		OJT		Yes		Yes</p><p>496231		496231		A		NEETU SINGH		F		7/25/78		3/29/07		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		Y		9/29/07		Y				491315		PRAKASH DWIVEDI		MDEL		3/19/10		RTF		Yes		Yes</p><p>567821		567821		A		Anupam Bhardwaj		M		12/1/87		7/17/09		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		Y		1/17/10		N				491315		PRAKASH DWIVEDI		MDEL		9/18/09		RTF		Yes		Yes</p><p>584932		584932		A		HASHIR AHMAD KHAN		M		8/3/87		8/6/10		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		Y		2/6/11		N				491315		PRAKASH DWIVEDI		MDEL		9/11/10		RTF		Yes		Yes</p><p>585015		585015		A		SANDEEP Kumar KUSHWAHA		M		6/21/88		8/10/10		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		Y		2/10/11		N				491315		PRAKASH DWIVEDI		MDEL		9/11/10		RTF		Yes		Yes</p><p>589333		589333		A		ANKIT PANDEY		M		10/24/88		11/30/10		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		Y		5/30/11		N				491315		PRAKASH DWIVEDI		MDEL		1/6/11		RTF		Yes		Yes</p><p>591237		591237		A		NAKUL BHATTA		M		1/22/90		1/7/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		Y		7/7/11		N				491315		PRAKASH DWIVEDI		MDEL		3/7/11		RTF		Yes		Yes</p><p>591983		591983		A		AMIT Kumar		M		5/25/88		1/25/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		Y		7/25/11		N				491315		PRAKASH DWIVEDI		MDEL		2/15/11		RTF		Yes		Yes</p><p>593886		593886		A		BUNNY SHARMA		M		7/12/86		3/8/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				N				491315		PRAKASH DWIVEDI		MDEL		4/19/11		OJT		Yes		Yes</p><p>594316		594316		A		Arpi Gupta		F		7/20/85		3/18/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				N				491315		PRAKASH DWIVEDI		MDEL		4/18/11		RTF		Yes		Yes</p><p>594581		594581		A		Manish Anand		M		6/5/87		3/25/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				N				491315		PRAKASH DWIVEDI		MDEL		5/12/11		OJT		Yes		Yes</p><p>595065		595065		A		ABHISHEK PANDEY		M		12/8/86		4/5/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				N				491315		PRAKASH DWIVEDI		MDEL		5/12/11		OJT		Yes		Yes</p><p>591365		591365		A		SAURABH SHARMA		M		10/25/88		1/11/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		Y		7/11/11		N				491315		PRAKASH DWIVEDI		MDEL		3/7/11		RTF		Yes		Yes</p><p>591399		591399		A		JOSEPH MANAS		M		10/10/87		1/11/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		Y		7/11/11		N				491315		PRAKASH DWIVEDI		MDEL		3/7/11		RTF		Yes		Yes</p><p>591689		591689		A		Kuldeep Kumar SABARWAL		M		7/15/86		1/18/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		Y		7/18/11		N				491315		PRAKASH DWIVEDI		MDEL		3/7/11		RTF		Yes		Yes</p><p>591704		591704		A		Manish Sharma		M		8/6/88		1/18/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		Y		7/18/11		N				491315		PRAKASH DWIVEDI		MDEL		2/8/11		RTF		Yes		Yes</p><p>591826		591826		A		Pratyush Priy		M		3/1/88		1/21/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		Y		7/21/11		N				491315		PRAKASH DWIVEDI		MDEL		2/8/11		RTF		Yes		Yes</p><p>591868		591868		A		Kapil Gandhi		M		2/22/72		1/21/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				Y				491315		PRAKASH DWIVEDI		MDEL		2/8/11		RTF		Yes		Yes</p><p>408876		408876		A		SAURABH GOEL		M		1/1/81		10/15/07		MDEL		2A		S6036		Delhi-NC-SWS		1st Level Supervisor (SW-F&A)[Supervisor		Supervisor - Level 1		Y		4/15/08		N				491560		MOHD NAEEM</p><p>NJSL		1/7/08				Yes		Yes</p><p>410019		410019		A		KAVITHA NAIR		F		8/8/84		11/12/07		MDEL		1A		S6036		Delhi-NC-SWS		Production Agent (SW-Payroll)[Production		Production Agent		Y		5/12/08		N				491560		MOHD NAEEM		NJSL		2/28/08		RTF		Yes		Yes</p><p>471485		471485		A		SANGATI JHINGRAN		F		9/30/80		1/9/06		MDEL		1B		S6036		Delhi-NC-SWS		1st Level Supervisor (SW-BP)[Supervisor		Supervisor - Level 1		N		7/9/06		N				491560		MOHD NAEEM		NJSL		1/2/07				Yes		Yes</p><p>477128		477128		A		AKANKSHA MEHRA		F		1/24/84		4/17/06		MDEL		1A		S6036		Delhi-NC-SWS		Production Agen[Production Agent		Production Agent		N		10/17/06		N				491560		MOHD NAEEM		NJSL		2/26/11				Yes		Yes</p><p>484683		484683		A		ROHIT BANSAL		M		5/14/85		9/11/06		MDEL		1B		S6036		Delhi-NC-SWS		1st Level Supervisor (SW-PROC)[Superviso		Supervisor - Level 1		Y		3/11/07		N				491560		MOHD NAEEM		NJSL		12/22/06				No		Yes</p><p>554034		554034		A		NITESH SHARMA		M		5/18/79		7/1/11		MDEL		1A		S6036		Delhi-NC-SWS		Agent[Production Agent		Production Agent		N				N				491560		MOHD NAEEM		NJSL		7/4/11				Yes		Yes</p><p>596498		596498		A		RITESH KUMAR JAISWAL		M		6/19/78		5/5/11		MDEL		2B		S6036		Delhi-NC-SWS		2 level supervisor[Supervisor Level 2		Supervisor - Level 2		N				N				491560		MOHD NAEEM		NJSL		5/10/11				Yes		Yes</p><p>555431		555431		A		Puneet Khattar		M		7/8/81		10/6/08		MDEL		1A		S6036		Delhi-NC-SWS		Production - Agent[Production Agent		Production Agent		Y		4/6/09		N				491560		MOHD NAEEM		NJSL		12/13/10				Yes		Yes</p><p>561112		561112		A		Satish Chand Sharma		M		5/11/79		2/11/09		MDEL		1A		S6036		Delhi-NC-SWS		1st Level Supervisor (SW-Payroll)[Superv		Supervisor - Level 1		Y		8/11/09		N				491560		MOHD NAEEM		NJSL		2/13/09				No		Yes</p><p>575571		575571		A		SHEETAL GUPTA		F		7/21/85		12/24/09		MDEL		1A		S6036		Delhi-NC-SWS		Production Agent (SW-Payroll)[Production		Production Agent		Y		6/24/10		N				491560		MOHD NAEEM		NJSL		12/24/09		RTF		Yes		Yes</p><p>580847		580847		A		SOROOR AHMED		M		1/15/74		3/31/10		MDEL		1A		S6036		Delhi-NC-SWS		Production - Agent[Production Agent		Production Agent		Y		9/30/10		N				491560		MOHD NAEEM		NJSL		8/27/10				Yes		Yes</p><p>593858		593858		A		Atul Sharma		M		11/1/79		3/8/11		MDEL		1A		S6036		Delhi-NC-SWS		Production - Agent[Production Agent		Production Agent		N				N				491560		MOHD NAEEM		NJSL		3/15/11				Yes		Yes</p><p>593966		593966		A		Varun Dev Sharma		M		11/14/78		3/11/11		MDEL		1A		S6036		Delhi-NC-SWS		Production - Agent[Production Agent		Production Agent		N				N				491560		MOHD NAEEM		NJSL		3/17/11				Yes		Yes</p><p>413545		413545		A		BADRI PRASAD BHATT		M		9/25/73		1/31/08		MDEL		1A		S6083		Delhi-F&A-Pep Boys		Production Agent[Production Agent		Production Agent		Y		7/31/08		N				492976		NISHTHA SINGHAL		MDEL		2/16/08		RTF		Yes		Yes</p><p>517626		517626		A		Himanshu Thukral		M		1/8/88		8/19/11		MDEL		1A		S6083		Delhi-F&A-Pep Boys		Production Agent[Production Agent		Production Agent		N				Y				492976		NISHTHA SINGHAL		MDEL		8/25/11				Yes		Yes</p><p>580810		580810		A		NEHA SHARMA		F		12/2/86		3/31/10		MDEL		1A		S6083		Delhi-F&A-Pep Boys		Production Agent[Production Agent		Production Agent		Y		9/30/10		N				492976		NISHTHA SINGHAL		MDEL		5/12/10		RTF		Yes		Yes</p><p>592563		592563		A		ABDUL HANNAN		M		6/12/85		2/8/11		MDEL		1A		S6083		Delhi-F&A-Pep Boys		Agent[Production Agent		Production Agent		Y		8/8/11		Y				492976		NISHTHA SINGHAL		MDEL		4/22/11				Yes		Yes</p><p>589508		589508		A		BAJRANG YADAV		M		9/6/91		12/3/10		MDEL		1A		S6188		GN-Cenlar-FM		Production Agent.[Production Agent		Production Agent		Y		6/3/11		N		Business Reasons		494993		RAHUL MANHAS		NGND		12/6/10				Yes		Yes</p><p>592235		592235		A		SUTAPADAS MOHANTA		F		9/25/83		1/31/11		MDEL		1A		S6188		GN-Cenlar-FM		Production Agent.[Production Agent		Production Agent		N				N		Business Reasons		494993		RAHUL MANHAS		NGND		2/2/11				Yes		Yes</p><p>592562		592562		A		ILIYAS MALIK		M		10/5/85		2/8/11		MDEL		1A		S6188		GN-Cenlar-FM		Production Agent.[Production Agent		Production Agent		N				N		Business Reasons		494993		RAHUL MANHAS		NGND		2/9/11				Yes		Yes</p><p>567691		567691		A		Suraj Gurung		M		8/1/81		7/13/09		MDEL		1A		S5165		BHARTI		Production Agent[Production Agent		Production Agent		Y		1/13/10		N				495029		ANKIT JAIN		MDEL		7/13/09		RTF		Yes		Yes</p><p>572775		572775		A		Vartika Rai		F		10/16/86		11/6/09		MDEL		1A		S5165		BHARTI		Production Agent[Production Agent		Production Agent		Y		5/6/10		Y				495029		ANKIT JAIN		MDEL		11/6/09		RTF		Yes		Yes</p><p>580564		580564		A		NITANT PRANSHU		M		8/7/83		3/26/10		MDEL		1A		S5165		BHARTI		Production Agent (L1)[Production Agent		Production Agent		Y		9/26/10		Y				495029		ANKIT JAIN		MDEL		6/22/10		RTF		Yes		Yes</p><p>585875		585875		A		SANJAY MISHRA		M		8/27/89		9/10/10		MDEL		1A		S5165		BHARTI		Agent[Production Agent		Production Agent		Y		3/10/11		N				495029		ANKIT JAIN		MDEL		9/11/10		RTF		Yes		Yes</p><p>586940		586940		A		GULSHAN BHASIN		M		9/25/87		10/8/10		MDEL		1A		S5165		BHARTI		Agent[Production Agent		Production Agent		Y		4/8/11		N				495029		ANKIT JAIN		MDEL		10/9/10		RTF		Yes		Yes</p><p>586943		586943		A		PRATINIDH SINGH		M		5/13/88		10/8/10		MDEL		1A		S5165		BHARTI		Production Agent[Production Agent		Production Agent		Y		4/8/11		N				495029		ANKIT JAIN		MDEL		10/9/10		RTF		Yes		Yes</p><p>586958		586958		A		POONAM ARORA		F		3/14/87		10/8/10		MDEL		1A		S5165		BHARTI		Agent[Production Agent		Production Agent		Y		4/8/11		Y				495029		ANKIT JAIN		MDEL		10/9/10		RTF		Yes		Yes</p><p>589901		589901		A		NEHA CHAUDHARY		F		8/24/89		12/10/10		MDEL		1A		S5165		BHARTI		Agent[Production Agent		Production Agent		Y		6/10/11		N				495029		ANKIT JAIN		MDEL		12/10/10		RTF		Yes		Yes</p><p>591096		591096		A		AMIT NEGI		M		8/7/88		1/4/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		Y		7/4/11		N				495029		ANKIT JAIN		MDEL		1/6/11		RTF		Yes		Yes</p><p>591474		591474		A		AKASH KHUSHWAHA		M		8/10/88		1/13/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		Y		7/13/11		N				495029		ANKIT JAIN		MDEL		1/15/11		RTF		Yes		Yes</p><p>591708		591708		A		ANKIT KUMAR		M		7/1/87		1/18/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		Y		7/18/11		N				495029		ANKIT JAIN		MDEL		1/19/11		RTF		Yes		Yes</p><p>592499		592499		A		HARISH KUMAR SHARMA		M		6/20/89		2/8/11		MDEL		1A		S5165		BHARTI		Production Agent.[Production Agent		Production Agent		Y		8/8/11		N				495029		ANKIT JAIN		MDEL		2/9/11		RTF		Yes		Yes</p><p>24080		432774		A		ABHISHEK NAGPAL		M		8/5/75		1/9/03		MDEL		2A		S6172		Delhi-E&U-HMEL		Production Agent[Production Agent		Production Agent		Y		7/9/03		Y				495342		DEEPAK NAVANI		MDEL		10/1/10				Yes		Yes</p><p>475071		475071		A		JYOTI DHAR		F		8/8/79		3/13/06		MDEL		1A		S6061		Delhi-F&A-WNETSERV		Production Agent(F&A-UK-V-WNETSERV)[Prod		Production Agent		Y		9/13/06		N				495342		DEEPAK NAVANI		MDEL		5/25/10		RTF		Yes		Yes</p><p>485650		485650		A		ARUNA SHARMA		F		6/1/69		10/3/06		MDEL		3A		S6036		Delhi-NC-SWS		2nd Level Supervisor (SW-BP)[Supervisor		Supervisor - Level 2		Y		4/3/07		N				495342		DEEPAK NAVANI		MDEL		1/2/07				Yes		Yes</p><p>485803		485803		A		NEHA GOTHI		F		1/7/86		10/3/06		MDEL		1A		S6061		Delhi-F&A-WNETSERV		Production Agent(F&A-UK-V-WNETSERV)[Prod		Production Agent		N		4/3/07		N				495342		DEEPAK NAVANI		MDEL		5/12/08		RTF		Yes		Yes</p><p>491057		491057		A		PRASHANT BATRA		M		8/16/80		12/28/06		MDEL		2A		S6036		Delhi-NC-SWS		1st Level Supervisor (SW-Payroll)[Superv		Supervisor - Level 1		Y		6/28/07		N				495342		DEEPAK NAVANI		MDEL		3/1/10				No		Yes</p><p>493363		493363		A		SUMEET MAGGU		M		10/6/85		1/29/07		MDEL		1A		S6061		Delhi-F&A-WNETSERV		Production Agent(F&A-UK-V-WNETSERV)[Prod		Production Agent		N		7/29/07		N				495342		DEEPAK NAVANI		MDEL		6/19/07		RTF		Yes		Yes</p><p>495904		495904		A		VIKAS SINGH		M		11/14/83		3/26/07		MDEL		1A		S6061		Delhi-F&A-WNETSERV		Production Agent(F&A-UK-V-WNETSERV)[Prod		Production Agent		Y		9/26/07		N				495342		DEEPAK NAVANI		MDEL		4/3/07		RTF		Yes		Yes</p><p>574987		574987		A		SAIF MOHSIN		M		2/24/87		12/15/09		MDEL		1A		S6061		Delhi-F&A-WNETSERV		Production Agent[Production</p><p>Volume</p><p>· Daily, Interval wise Arrival Pattern</p><p>· Distribute Weekly volume interval wise: Interval Wise Volume= Weekly Volume x Daily % x Interval %</p><p>· AHT</p><p>· Interval Wise Req. = Fractional Agents(SLA, Service Time, Interval Wise Volume, AHT)</p><p>· (Interval Wise Req. is calculated for all intervals for all days of a week)</p><p>· Erlang Hrs Req. = Sum (Interval Wise Req.)/2</p><p>The question to be answered here is that: How by adding Interval Wise Req. we get Erlang Hrs?</p><p>The logic is 1 FTE required in one interval of 30 min is similar to saying we require 30 min. Similarly 1 FTE required in each 2 intervals of 30 min is equal to requiring 60 min or .5 hrs and if we add requirement in these two intervals and divide it by 2 we get .5. (1+1)/2 = 0.5</p><p>Once we have got the Erlang Hrs Req. we inflate it by Shift Inflex and Shrinkage to get the FTEs required:</p><p>· Erlang Hrs Req</p><p>· Shift Inflex%</p><p>· Schedule Hrs = Erlang Hrs Req/ (1 – Shift Inflex %)</p><p>· Weekly FTE Shift Hrs. (47.5 hrs)</p><p>· Base FTE Req. = Schedule Hrs / Weekly FTE Shift Hrs.</p><p>· Shrinkage</p><p>· FTE Required = Base FTE Req. / (1 – Shrinkage %)</p><p>REQUIREMENT CALCULATION FOR ABANDON</p><p>Introduction</p><p>The term Abandon refers to call or other type of contact that has been offered into the communication network or telephone system, but it’s terminated by the person who originated it before the conversation could happen. In outbound contact centre the term Abandon refers to connects that are automatically got disconnected by the dialer.</p><p>Calculation for actual abandon%:</p><p>1. Abandon% = (Abandon Calla/Total Calls offered) X 100</p><p>Calculation for Projected abandon%:</p><p>Projected abandon can be calculated in two ways:</p><p>1. Using Call Capacity Method: In this method, it is calculated basis percentage variance of call capacity and forecasted call volume.</p><p>Abandon% = ((Call Capacity – Forecasted call volume) / (Forecasted Call volume)) X 100</p><p>2. Using Erlang C Module: In this method, it is calculated using the abandon function from erlang module.</p><p>Function require following inputs to estimate Abandon%.</p><p>Agents – Available or open agents in an interval.</p><p>Abandon Time – Average abandon time of the process.</p><p>Call per hour – Forecasted calls in an interval.</p><p>AHT – Average AHT (Average Handling Time) of the process.</p><p>NOTE: In case the Agents count is less than 1, function will not show the acceptable number.</p><p>Now as we know what are the two methods to calculate projected abandon%, so this leave us with a question that is.</p><p>WHICH ONE IS MORE ACCURATE?</p><p>Well answer to questions is, we must always calculate the projected abandon% basis the call capacity method because Erlang C does not factor abandon while calculating the requirement.</p><p>This also means it gives the requirement to meet only the service level not the entire volume.</p><p>Let’s take an example to understand the same.</p><p>There is XYZ process which runs on the Service level model and has target service level of 80% in 180 sec. AHT for the process is 300 sec and intraday call arrival pattern is mentioned below.</p><p>Now the first step we have to do in order to validate whether the Erlang factor abandons or not is to calculate the agents required to meet service level.</p><p>So by using the Erlang function “Agents” we have estimated the numbers of resources required at an intraday level to meet service level.</p><p>Now the second step to validation is to estimate the projected service level using the Erlang C function “SLA”, however we have to ensure that open numbers should be identical to required numbers. Since by doing that will get clarity whether Erlang requirement was suffices to meet the target service level or not.</p><p>So now as we see in the above screenshot process XYZ is meeting the target service level in all the intervals of the day.</p><p>Now the third step to validation is to calculate the actual abandon% for the process. That we will calculate using the Erlang C function “Abandon”.</p><p>So now if we look at the abandon% for the process XYZ we see in most of the intervals we have a very high abandon rate.</p><p>The fourth step to validation is sum the projected SLA % and Abandon% for the process, as that will help us to get to a conclusion.</p><p>So now if we look at the summation of both the function during all the intervals it shows the outcome as 100%.</p><p>Now let’s also look at the Call Capacity during these intervals and in case because in case Erlang factors the abandon then Call Capacity% should be (1-abandon %).</p><p>So the final step to validation is to calculate the Call Capacity using Erlang C function “Call Capacity”.</p><p>Basis intraday call capacity numbers we have also calculated the Capacity % against the forecast.</p><p>Now as we discussed above if Erlang does factor abandon while estimating the requirement then Call Capacity % should be equal to (1- abandon %) , where as if we go through the above mentioned numbers we see huge variation and in most of the interval the capacity is above 100%.</p><p>This concludes that Erlang C does not consider abandon while estimating required heads to meet service level and it assumes that all the calls handled after threshold limit will be abandon.</p><p>This also concludes that call capacity function gives the total capacity to handle calls in an interval. So we must always use the method 1 to calculate the projected abandon%. Attached is the working file:</p><p>REQUIREMENT CALCULATION IN MULTI-SKILLING</p><p>In an effort to retrench hiring and increase efficiency, organizations are seeking a multi-skilled workforce. Multi-skilling helps in increasing the agent utilization, economies of scale, shorten initial training and significantly improves service and efficiency.</p><p>Multi-skilling is a technique where an agent is gradually moves up the ladder and attains different skill set available in the process to assist the diverse customer contacts. For example, in a contact centre there are two skills or two types of customer contacts available and these are categorized as; Sales, and Service. Below stated illustration will help further to understand the level of multi-skill the process has.</p><p>Note: - the “green” dots states that the agent is trained in the respective skill and “red” states the agent is not trained. The example shows that, the two multi-skilled agents “C & D” are available in the process and these can answer both type of customer contacts; “Sales and Service”. Gradually or as per the process requirement, rest can be trained to attain both the skill sets.</p><p>Effect of Multi-skilling</p><p>Multi-skilling helps in increasing the agent utilization, economies of scale, shorten initial training and significantly improves service and efficiency. Economies of scale, refers to the cost advantages that a business obtains due to expansion. "Economies of scale" is a long run concept and refers to reductions in unit cost as the size of a facility and the usage levels of other inputs increase. This applies to all the industries, including BPO. The more volume process would have the higher occupancy and utilization agent would deliver, hence, would result in lower manpower requirement. To understand it better, an example is stated below.</p><p>Level of Multi-skill</p><p>Contact Type</p><p>FTE Requirement</p><p>Total Requirement</p><p>No Multi-skilling</p><p>Sales</p><p>50</p><p>100</p><p>Service</p><p>50</p><p>Semi Multi-skilling</p><p>Sales</p><p>35</p><p>90</p><p>Service</p><p>35</p><p>Sales / Service</p><p>20</p><p>100% Multi-skilling</p><p>Sales / Service</p><p>80</p><p>80</p><p>No Multi-skilling – if there is avail in a skill set, the agent would not be able to assist the volume in the other skill, hence, and the situation would result in lower occupancy and higher requirement.</p><p>Semi Multi-skilling – along with the core agents available in each skill, few multi-skilled agents would assist the volume in both the skill sets. Whenever there would be avail in a skill, the multi-skilled agents would assist the volume in other skill; therefore, they would work upon higher occupancy. The higher occupancy level would result in lower requirement.</p><p>100% Multi-skilling – due to cross-skilling, agents assist the volume in both the skills. If “sales”</p><p>Agent		Production Agent		Y		6/15/10		N				495342		DEEPAK NAVANI		MDEL		12/15/09		RTF		Yes		Yes</p><p>582426		582426		A		BINOY MATHEW		M		3/30/85		5/7/10		MDEL		1A		S6061		Delhi-F&A-WNETSERV		Production Agent[Production Agent		Production Agent		Y		11/7/10		N				495342		DEEPAK NAVANI		MDEL		5/25/10		RTF		No		No</p><p>593213		593213		A		VARINDER PREET SINGH		M		6/23/78		2/22/11		MDEL		1A		S6061		Delhi-F&A-WNETSERV		Production Agen_Production Agent_Billabl		Production Agent		Y		8/22/11		N				495342		DEEPAK NAVANI		MDEL		2/25/11				Yes		Yes</p><p>599805		599805		A		VIKAS SHARMA		M		4/1/87		6/28/11		MDEL		1A		S6061		Delhi-F&A-WNETSERV		Production - Agent[Production Agent		Production Agent		N				N				495342		DEEPAK NAVANI		MDEL		6/30/11				Yes		Yes</p><p>593002		593002		A		Pranali Nijampurkar		F		4/21/89		2/18/11		MDEL		1A		S6069		Delhi-Chat-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				N				496140		NISHANT KUMAR		NJSL		6/29/11		Trainee		Yes		Yes</p><p>593489		593489		A		VINEETA GUPTA		F		5/26/81		2/28/11		MDEL		1A		S6069		Delhi-Chat-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				N				496140		NISHANT KUMAR		NJSL		6/29/11		Trainee		Yes		Yes</p><p>593900		593900		A		ABHISHEK SHARMA		M		5/16/89		3/8/11		MDEL		1A		S6069		Delhi-Chat-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				N				496140		NISHANT KUMAR		NJSL		7/1/11		Trainee		Yes		Yes</p><p>594069		594069		A		Arvind Kumar		M		1/15/82		3/15/11		MDEL		1A		S6069		Delhi-Chat-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				N				496140		NISHANT KUMAR		NJSL		6/28/11		Trainee		Yes		Yes</p><p>594905		594905		A		VANDANA KUMARI		F		6/15/89		3/31/11		MDEL		1A		S6069		Delhi-Chat-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				N				496140		NISHANT KUMAR		NJSL		7/18/11		Trainee		Yes		Yes</p><p>594962		594962		A		ROMIL SEN		M		7/11/86		3/31/11		MDEL		1A		S6069		Delhi-Chat-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				N				496140		NISHANT KUMAR		NJSL		7/18/11		Trainee		Yes		Yes</p><p>595286		595286		A		ALOK CHAURASIA		M		7/23/73		4/12/11		MDEL		1A		S6069		Delhi-Chat-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				N				496140		NISHANT KUMAR		NJSL		7/7/11		Trainee		Yes		Yes</p><p>594064		594064		A		Jasreet Kaur		F		1/9/88		3/15/11		MDEL		1A		S6131		Delhi-HP-Tech		Production - Agent[Production Agent		Production Agent		N				N				496232		SUBHADEEP ROYCHOUDHURY		NJSL		6/15/11		Trainee		Yes		Yes</p><p>594744		594744		A		DEEPALI GUPTA		F		12/9/90		3/29/11		MDEL		1A		S6131		Delhi-HP-Tech		Production - Agent[Production Agent		Production Agent		N				N				496232		SUBHADEEP ROYCHOUDHURY		NJSL		6/15/11		Trainee		Yes		Yes</p><p>598667		598667		A		Alok Kumar Gupta		M		8/8/88		6/10/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				496232		SUBHADEEP ROYCHOUDHURY		NJSL		7/19/11		Trainee		Yes		Yes</p><p>598669		598669		A		Usman Khan		M		4/15/88		6/10/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				496232		SUBHADEEP ROYCHOUDHURY		NJSL		7/11/11		Trainee		Yes		Yes</p><p>598682		598682		A		Nitin Sharma		M		8/12/89		6/10/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				496232		SUBHADEEP ROYCHOUDHURY		NJSL		7/11/11		Trainee		Yes		Yes</p><p>598683		598683		A		Vishal Singh		M		7/2/90		6/10/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				496232		SUBHADEEP ROYCHOUDHURY		NJSL		7/11/11		Trainee		Yes		Yes</p><p>598883		598883		A		JYOTI CHUGH		F		2/8/91		6/14/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				496232		SUBHADEEP ROYCHOUDHURY		NJSL		7/19/11		Trainee		Yes		Yes</p><p>598842		598842		A		Mayank Misra		M		5/15/86		6/14/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				496232		SUBHADEEP ROYCHOUDHURY		NJSL		7/11/11		Trainee		Yes		Yes</p><p>598849		598849		A		Rahul Singh		M		4/25/87		6/14/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				496232		SUBHADEEP ROYCHOUDHURY		NJSL		7/11/11		Trainee		Yes		Yes</p><p>598859		598859		A		Nitika Arora		F		12/20/86		6/14/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				496232		SUBHADEEP ROYCHOUDHURY		NJSL		7/11/11		Trainee		Yes		Yes</p><p>598860		598860		A		Prashansa Dewangan		F		9/19/87		6/14/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				496232		SUBHADEEP ROYCHOUDHURY		NJSL		7/11/11		Trainee		Yes		Yes</p><p>598867		598867		A		Sanchit Kaushik		M		2/4/90		6/14/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				496232		SUBHADEEP ROYCHOUDHURY		NJSL		7/11/11		Trainee		Yes		Yes</p><p>598873		598873		A		Karun Garg		M		4/27/89		6/14/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				496232		SUBHADEEP ROYCHOUDHURY		NJSL		7/19/11		Trainee		Yes		Yes</p><p>598689		598689		A		Tapas Kumar Biswas		M		9/25/86		6/10/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				496232		SUBHADEEP ROYCHOUDHURY		NJSL		7/11/11		Trainee		Yes		Yes</p><p>598690		598690		A		SUBHASH SHARMA		M		9/1/81		6/10/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				496232		SUBHADEEP ROYCHOUDHURY		NJSL		7/11/11		Trainee		Yes		Yes</p><p>598693		598693		A		JYOTI RAHEJA		F		5/24/90		6/10/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				496232		SUBHADEEP ROYCHOUDHURY		NJSL		7/19/11		Trainee		Yes		Yes</p><p>598697		598697		A		Saurabh Singhania		M		11/28/87		6/10/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				496232		SUBHADEEP ROYCHOUDHURY		NJSL		7/11/11		Trainee		Yes		Yes</p><p>598709		598709		A		Himanshu Mittal		M		9/17/87		6/10/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				496232		SUBHADEEP ROYCHOUDHURY		NJSL		7/11/11		Trainee		Yes		Yes</p><p>598717		598717		A		VIVEK KASHYAP		M		11/10/89		6/10/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				496232		SUBHADEEP ROYCHOUDHURY		NJSL		7/11/11		Trainee		Yes		Yes</p><p>403258		403258		A		NARESH CHANDER KAPOOR		M		1/3/71		7/11/07		MDEL		3A		S6083		Delhi-F&A-Pep Boys		3rd Level Supervisor (Manager)[Superviso		Supervisor - Level 3		Y		1/11/08		N				496373		VINEET SEHGAL		MDEL		10/30/07				No		No</p><p>561155		561155		A		Jagjit Singh		M		6/2/74		2/16/09		MDEL		2B		S6083		Delhi-F&A-Pep Boys		2nd level supervisor[Process Manager		Supervisor - Level 2		Y		8/16/09		N				496373		VINEET SEHGAL		MDEL		2/16/09				Yes		Yes</p><p>406021		406021		A		KAPIL KIMTANI		M		11/29/86		8/20/07		MDEL		1A		S6069		Delhi-Chat-Verizon		Production Agent(Level 2)[Production Age		Production Agent		Y		2/20/08		Y				497211		DIBAKAR PARIDA		MDEL		1/8/08		RTF		Yes		Yes</p><p>412403		412403		A		MD FAEQUE		M		3/1/80		1/7/08		MDEL		1A		S6069		Delhi-Chat-Verizon		Production Agent(Level 2)[Production Age		Production Agent		Y		7/7/08		N				497211		DIBAKAR PARIDA		MDEL		5/22/08		RTF		Yes		Yes</p><p>460108		460108		A		NITIN NARANG		M		5/6/77		2/7/05		MDEL		1A		S6069		Delhi-Chat-Verizon		Production Agent(Level 2)[Production Age		Production Agent		Y		8/7/05		Y				497211		DIBAKAR PARIDA		MDEL		1/8/08		RTF		Yes		Yes</p><p>488943		488943		A		VIKAS GUPTA		M		6/25/80		11/20/06		MDEL		1A		S6069		Delhi-Chat-Verizon		Production Agent(Level 2)[Production Age		Production Agent		Y		5/20/07		N				497211		DIBAKAR PARIDA		MDEL		12/31/07		RTF		Yes		Yes</p><p>488944		488944		A		RAJESH KUMAR		M		4/5/84		11/20/06		MDEL		1A		S6069		Delhi-Chat-Verizon		Production Agent(Level 2)[Production Age		Production Agent		Y		5/20/07		Y				497211		DIBAKAR PARIDA		MDEL		1/2/08		RTF		Yes		Yes</p><p>496233		496233		A		SANDEEP</p><p>queue has avail or low call volume, then the agents can assist the volume in “service” skill. In this scenario, all the agents are properly utilized and the process can achieve the optimized occupancy level, thus, the FTE requirement would be the lowest.</p><p>CALCULATION & IMPLEMENTATION IN CAPACITY PLANNER</p><p>For a new process, it’s not advisable to implement the multi-skill factor, as there would not be enough data available to gauge the multi-skill efficiency. It’s always good to wait and determine the multi-skill level and then implement it to perfection, as working on assumption can lead to over or under staffing and miss in service targets.</p><p>There are various ways to implement the multi-skill factor in the planner but before implementing any, the analysis has to be done to gauge the affect over occupancy. The implementation of multi-skill factor in capacity planner affects the planned occupancy and the more occupancy we achieve, the lesser requirement would be and the lesser occupancy, the higher the requirement. Therefore, it’s essential to determine the outcome of all available methods and implement the best suitable and optimized. There is no particular method that can be followed to implement the multi-skill factor, below mentioned are few commonly used methods to achieve the optimization.</p><p>Multi-skill through IEX</p><p>The processes which are integrated with IEX and have multi-skilled agents, their multi-skill efficiency factor or MSEF would be calculated by IEX. In IEX the MSEF would be represented by a percentage value, the higher the percentage the less the MSEF would be. The calculation for MSEF would be 1 – MSEF%.</p><p>For example, if in the sales skill the MSEF is 100%, then it means there is no multi-skilling available (1 – 100% = 0), and if service skill shows 88% MSEF then this would signify that the process would require 12% (1 – 88% = 12%) less agents than normal requirement. To understand the concept, an example is stated below.</p><p>Example Description – the process has four skills or four types of customer contacts; Travel, Priority Passengers (PPS), Business class and Economy class, the agents are 100% multi-skilled or cross trained in all the skills.</p><p>MSEF Through IEX</p><p>Travel</p><p>PPS</p><p>Business</p><p>Economy</p><p>62.62%</p><p>60.57%</p><p>63.43%</p><p>89.95%</p><p>MSEF through IEX and is an average of last four weeks.</p><p>Note: - attached is the excel file to understand the calculation. Base occupancy is calculated basis the total agents required post MSEF. Requirement calculation is considering FTE = 40 hrs / weekly, excluding in-office shrinkage.</p><p>Basis the projected volume and planned AHT for all the skills, the Erlang FTE requirement has been calculated. Thereafter, the outcome (Erlang FTE) is multiplied with the MSEF% for the skill. As all the agents are cross trained and also assisting all the customer type, hence, the MSEF% is lower than 100% and resulting in lower requirement than the base Erlang requirement.</p><p>Combined Volume</p><p>Combining the volume for all the skills will give the opportunity to have fewer requirements than planning through IEX MSEF. As the entire call volume is combined, the economies of scale help to reduce the requirement by increasing the utilization and occupancy.</p><p>The call volume and AHT that we have used to calculate MSEF and occupancy through IEX, the same is been used to calculate the occupancy on combined volume.</p><p>Process XBD</p><p>17-Oct-11</p><p>Volume</p><p>3959</p><p>AHT</p><p>520</p><p>Base Occupancy</p><p>IEX MSEF</p><p>63%</p><p>Combined Vol</p><p>75%</p><p>To get the base occupancy, the volume for all the skills have been combined and distributed as per the volume arrival pattern, basis that, the Erlang requirement has been calculated and compared against the workload.</p><p>Considering the above illustration, it’s noticeable that combining the volume will give higher occupancy and thus, lower requirement than IEX MSEF. Before implementing this method, we need to ensure that all the agents are cross trained in all the skills and even the new hires are trained on all the skills before they start the OJT. As by combining the volume, we assume it’s a single skill and all the agents can assist any customer type.</p><p>Actual Occupancy</p><p>While planning over actual occupancy, it’s essential to track the instances where process has met service level in all the skills. For tracking purpose, collate the actual data for at least three recent months and analyze the max achievable occupancy, while the process has met targets in all the skills. Even if one skill has missed the target, we would not consider the occupancy for planning, as we need to ensure the process shall meet targets in all the skills and plan accordingly.</p><p>Process XBD</p><p>17-Oct-11</p><p>Volume</p><p>3959</p><p>AHT</p><p>520</p><p>Base Occupancy</p><p>IEX MSEF</p><p>63%</p><p>Combined Vol</p><p>75%</p><p>Max Actual Occupancy</p><p>61%</p><p>Attached excel file clarifies the max occupancy the process can achieve, while meeting the targets in all the skills. Considering this, the planning can be done by targeting 61% occupancy and that would be actual multi-skilling available for the process.</p><p>How to Plan for Multi-skill?</p><p>Before finalizing any approach, it’s vital to analyze all the methods to gauge and compare the occupancy level. Every method has some pros and cons, below stated are few.</p><p>· MSEF through IEX – though IEX is accurate and better source of data but if the process is over or under staff, then IEX will project the MSEF basis the same and the planning would be based up on those figures only. The planning would not be based up on ideal state and the projected requirement will further increase the over or under staffing in the process.</p><p>· Combined Volume – though the economies of scale help to increase efficiency and occupancy, but it’s difficult to have entire manpower cross trained on all the skills. As in the initial training phase, providing training for all the skills is a time consuming activity and agents will not be productive for a longer time.</p><p>· Actual Occupancy – planning the requirement on max achievable occupancy seems to be better option but it’s difficult to analyze the performance for the respective day. As in, there could be a possibility that only tenure agents were logged-in at that day and new batch was on weekly off or support staff was logged-in to assist call volume.</p><p>Planning for a multi-skilled process is a tedious task and it’s advisable to analyze all the methods and discuss the same with all the stake holders. Post discussion, on mutual consent the method or targeted occupancy can be taken into consideration for planning and it’s recommended to gauge the floor performance on time to time basis and revisit the approach as and when required.</p><p>HEADCOUNT PROJECTION</p><p>In comparison with the FTE requirement, that has been generated through the forecasted volume, AHT trend, Shift Inflex and planned shrinkages, we would need to have the projected FTEs available. So that, the both can be compared and hiring plan can be made accordingly. If there is no comparison available between projected requirement and available, then the hiring plan cannot be prepared. Hence, it’s vital to have projected requirement and projected FTEs available as well.</p><p>To have an apple to apple comparison, the required FTEs can only be compared with projected FTEs, not with the projected HC. The login hrs and the AHT that an agent is supposed to deliver is the differentiator between the headcount and FTE. Headcount is the count of total agents available in the process, whereas, FTE is the conversion of headcount basis the login hrs and AHT that they will deliver in the week.</p><p>Initially when the agent comes in the OJT after training, their AHT is higher as compared to tenured agents, because a new agent will take some time to understand the product, customer and the tools. Gradually, it becomes at par with the tenured agents. Conversely, agents in OJT phase logout in between the shift for further training and grooming. Hence, they do not deliver the same login hrs as the tenure agent will deliver.</p><p>The higher AHT and less</p><p>login hrs is the base to convert the headcount in to FTEs. Below is the example, which will help to understand the conversion.</p><p>Phase</p><p>OJT 1</p><p>OJT 2</p><p>OJT 3</p><p>OJT 4</p><p>Floor LC 1</p><p>Tenure</p><p>Weekly Login Hrs</p><p>20</p><p>30</p><p>40</p><p>43.5</p><p>47.5</p><p>47.5</p><p>AHT</p><p>563</p><p>540</p><p>535</p><p>528</p><p>522</p><p>390</p><p>Learning Curve</p><p>144%</p><p>138%</p><p>137%</p><p>135%</p><p>134%</p><p>100%</p><p>Headcount</p><p>FTE</p><p>OJT Week 1</p><p>OJT Week 2</p><p>LC 1</p><p>Floor Tenured</p><p>Total Headcount</p><p>OJT Week 1</p><p>OJT Week 2</p><p>LC 1</p><p>Floor Tenured</p><p>Total FTE</p><p>10</p><p>10</p><p>15</p><p>78</p><p>113</p><p>3</p><p>5</p><p>11</p><p>78</p><p>97</p><p>Learning Curve % = AHT (in the phase) / Tenure AHT</p><p>Headcount to FTE = (HC / Learning Curve %) * (Login hrs in the phase / Base login hrs)</p><p>Headcount to FTE OJT Week 1 = (10 / 144%) * (20/ 47.5) = 3</p><p>In the above mentioned scenario, considering the login hrs and the AHT, OJT headcount has been converted to FTE. However, the floor tenured headcount will deliver 47.5 hrs and would work upon base AHT. Hence, the tenured headcount can directly be considered as FTE.</p><p>Note: - in any situation, the FTE count cannot be greater than the Headcount, though; if we do not have any batch in OJT then the FTE count would be equal to the Headcount.</p><p>HEADCOUNT PROJECTION IN CAPACITY PLANNER</p><p>For projecting the accurate headcount, it’s very essential that the different parameters are aligned properly and regular analysis has to be done to gauge the appropriate trend for learning curve. The parameters which are used to derive the projection are stated below.</p><p>Note: -</p><p>· The field header in “red” color is the Headcount (HC).</p><p>· The field header in “green” is the FTE.</p><p>Field Header</p><p>Description</p><p>Update HC</p><p>Actual Production HC In The Week</p><p>Floor</p><p>Description Below</p><p>OJT</p><p>HC In OJT</p><p>Floor LC</p><p>HC, Those Who Have Cleared The OJT But Are In Learning Curve</p><p>Floor Tenured</p><p>Floor HC - Floor LC</p><p>Attrition</p><p>The Weekly Planned Attrition</p><p>Learning Curve</p><p>The % of base AHT that a new agent will deliver</p><p>Throughput</p><p>Description Below</p><p>Movement Out</p><p>Agents Moving Out Of The Process</p><p>Movement In</p><p>Agents Moving In The Process</p><p>Floor Release</p><p>HC In Floor LC</p><p>FTE from Floor</p><p>Floor HC - Floor LC HC + Floor LC FTE</p><p>FTE from OJT</p><p>Conversion Of OJT HC Into FTE</p><p>Actual FTE</p><p>Sum Of FTE From Floor And FTE From OJT</p><p>Floor: This is the most important and formula driven field to project the available number of FTEs. The formula states; if the field header “update headcount” is updated with the actual production HC of the process then it would reflect the same number, else, last week’s HC – Attrition% - Movement Out + Movement In + Floor LC HC.</p><p>Throughput: Is the percentage of employees left after each phase of employee life cycle. The phase wise headcount reduction is due to Attrition and for the agents who were unable to clear the respective simulation assigned to clear a phase. The example is stated below.</p><p>Pre Process</p><p>Process</p><p>OJT</p><p>Throughput</p><p>Start HC</p><p>End HC</p><p>Start HC</p><p>End HC</p><p>Start HC</p><p>End HC</p><p>Pre Process</p><p>Process</p><p>OJT</p><p>End to End</p><p>25</p><p>22</p><p>22</p><p>18</p><p>18</p><p>15</p><p>88%</p><p>82%</p><p>83%</p><p>60%</p><p>In the above illustration, the Pre Process throughput is 88% (22 / 25). This states that the Pre Process training was started with 25 agents and ended with 22, the same is for rest of the phases.</p><p>Basis the given parameters, such as; Attrition, Movements, Agents in OJT and Learning Curve, we can derive the projected FTE for the future. Embedded is the file that explains, how the projection is derived by using the given parameters / inputs.</p><p>OUTBOUND</p><p>An outbound is call initiated from a call center agent to a customer on behalf of the call center or a client.</p><p>Basically there are two types of outbound calls- One that are directly related to an inbound calls and other which are not. An example of an outbound calls directly related to an inbound calls is in a dispatch centre where an incoming calls generates a request, and an accompanying outbound call is made as a result, depending upon how soon after the inbound call the outbound call needs to happen.</p><p>An example of Outbound calls not related to inbound transactions are mainly because of business factors, such as a targeted number of calls to be made in a telemarketing campaigns, or a specific number of accounts that need to be contacted for collection purpose.</p><p>CRITICAL ASPECTS</p><p>· Outbound contact should be made after inbound contact is received as there will be reason for an outbound to be made.</p><p>· There can be AHT variance between the inbound contacts and outbound contacts, so it is important to analyze the difference and plan accordingly.</p><p>· Operating window constraint is also one of the aspects of outbound, for example an outbound contact to US can only be made in between 9 AM EST to 9 PM PST (15 Hrs).</p><p>METHODS OF OUTBOUND TREATMENT</p><p>Planning mainly involves prediction of workload/calls/Headcount. There are different ways of treating outbound into Planning, illustrated below are some of the commonly used methods.</p><p>LOADED AHT</p><p>The Loaded AHT method has been developed for contact centers that are allowed to make Outgoing Contacts to other departments and/or customers. Loaded AHT adds outgoing talk time to the AHT calculation. Since this will inflate the overall AHT used in planning, the process will staff to handle increased forecasted requirements, to ensure all work related to incoming contacts is completed. This method is mainly used where an outbound call has to be made soon after the inbound call gets over. For example, in some processes an agent calls the customer right after Inbound calls, so as to perform Line test. In such cases outbound can be treated into planning as Loaded AHT.</p><p>Inbound AHT = [(Inbound ACD + Inbound Hold+ Inbound ACW) / Inbound Calls]</p><p>Loaded AHT = [(Inbound ACD + Inbound Hold+ Inbound ACW + Outbound Call Time) / Inbound Calls]</p><p>Inbound ACD Time</p><p>Inbound Hold Time</p><p>Inbound ACW Time</p><p>Total Call Time</p><p>Outbound Call Time</p><p>Inbound Calls</p><p>Inbound AHT</p><p>Loaded AHT</p><p>11250</p><p>1500</p><p>1000</p><p>13750</p><p>8000</p><p>50</p><p>275</p><p>435</p><p>SHIFT INFLEX</p><p>The overstaffing, which is required over and above the base requirement is shift Inflex. This overstaffing creates avail in the system which can be used to make outbound calls. This method is useful, when there is no predefined time limit to make an outbound call and the call can be made any time during the shift or within a few days. Hence, the avail generated within the shift can be utilized.</p><p>The snapshot above shows the treatment of outbound into shift inflex. The “red arrows, with white background”, shows the dedicated time assigned to each agent to make outbound calls during the shift.</p><p>SHRINKAGE</p><p>Shrinkage is loss of productivity, consideration of outbound time into shrinkage has been developed, when there is no fixed ratio of outbound contacts to the inbound contacts along with operating window limitation. This method will inflate the base requirement by certain percentage that needs to be added in overall shrinkage. The increased shrinkage will inflate the requirement, the process needs to staff accordingly, ensuring optimized overstaffing and understaffing.</p><p>Outbound Shrinkage = [{(Outbound time *weekly/daily/monthly)/ shift time}/ No. of working days in an year]</p><p>Availability (days)</p><p>Year</p><p>Standard Days</p><p>365</p><p>Week Off Days</p><p>104</p><p>Working Days per Annum</p><p>261</p><p>Leaves as per Indian Labor laws per year</p><p>Paid leaves</p><p>21</p><p>Sick Leaves</p><p>5</p><p>Holidays</p><p>10</p><p>Unplanned</p><p>0</p><p>Total Leaves</p><p>36</p><p>Net working days per FTE per Annum</p><p>225</p><p>Shift Duration (hrs)</p><p>9.5</p><p>Outbound Time Daily (mins)</p><p>30</p><p>Shrinkage % for Outbound</p><p>4.54%</p><p>Outbound Shrinkage = ((30*225/60)/9.5)/ (261) = 4.54%</p><p>WORKLOAD</p><p>Workload is total work time to be delivered; workload is another way where outbound can be considered into planning. In this method, the workload is increased by allowed outbound contact % and then the requirement is derived, while other assumptions remain static. This methodology can be easily implemented when there is prescribed percentage of outbound to be made. For an example, if in a process 10% of outbound is allowed, for planning perspective, total workload</p><p>can be inflated by 10% and then the requirement can be derived. The inflated / additional outbound workload can be derived even if; the outbound and inbound AHT is different and also there is no predefined outbound%.</p><p>Inbound Calls</p><p>Inbound AHT</p><p>Outbound Calls</p><p>Outbound AHT</p><p>Outbound %</p><p>Inbound Workload</p><p>Inflated Workload</p><p>8400</p><p>320</p><p>840</p><p>320</p><p>10.00%</p><p>747</p><p>821</p><p>8400</p><p>320</p><p>840</p><p>275</p><p>10.00%</p><p>747</p><p>811</p><p>Inflated / Outbound Workload, AHT is same = ((Inbound Volume*Inbound AHT)/3600)*(1+10%)</p><p>Inflated / Outbound Workload, AHT is different = ((Inbound Volume* Inbound AHT)/3600) + ((Outbound Volume*Outbound AHT)/3600)</p><p>OUTBOUND TREATMENT IN CAPACITY PLANNER</p><p>For manpower planning perspective, it’s vital to take outbound into consideration, so that, the service provider should have enough available agents to meet the targets for inbound and outbound as well. The number of outbound calls and call minutes shall be derived from ACD/Switch reports that capture Calls Offered, Calls Handled, ASA and AHT for CSR groups handling the calls. While planning for outbound, thorough analysis has to be done to gauge outbound call% and outbound AHT because the process headcount requirement would be directly depended over the outbound analysis, outcome and input.</p><p>To project the manpower requirement through capacity planner, we apply the Workload method. In which, the additional outbound workload would be added to inbound workload. The comparison between workload and other methods is described below.</p><p>Note: - the implementation for outbound parameters has been highlighted in “green” color. The service level target, planned volume, volume profile and other parameters are same for all the above mentioned scenarios. The change is only in the outbound treatment.</p><p>Below is the description of how every method is functioning and bringing change to the requirement.</p><p>Workload: - the Erlang has been calculated basis the inbound workload and the additional workload has been used to increase the occupancy, which means, the agents would utilize their avail time to make the outbound calls. As occupancy has inverse relationship with requirement, hence, the increased occupancy will deflate the overall FTE requirement.</p><p>Shift Inflex: - compared to the workload method, the workload is lesser; though the Erlang hrs remains the same. Hence, resulting in lower occupancy and further a bit higher Shift Inflex is inflating the overall FTE requirement.</p><p>Loaded AHT: - though, the workload has increased but comparatively the Erlang hrs also has increased. Thus, there is not much change in base occupancy and lower occupancy resulting in higher requirement.</p><p>Shrinkage: - in both the methods, Shift Inflex and shrinkage, the workload and Erlang hrs remains the same, but resulting in lower base occupancy and additional inputs / outbound parameters, are further inflating the FTE requirement.</p><p>Considering all the above mentioned methods and scenarios, it’s clearly noticeable that every method brings the change in FTE requirement, however, the Workload method gives the optimized requirement and also the target occupancy can be achieved. That’s the reason and answer, as to why, workload method is preferred over others.</p><p>OVER TIME</p><p>INTRODUCTION</p><p>In Today’s rapid changing business environment the requirement of Over Time is essential for an organization especially in Service Sector, as in order to understand the BPO operations and the interactions that happen there is what makes the BPO industry different than other places where customer transactions happen. There are many factors which impact on how the organization will be staffed.</p><p>Biggest factor which sets BPO apart</p><p>· Externally Generated Work.</p><p>· Random Call Arrival.</p><p>· Service Benchmarking</p><p>BPO is at the clemency of incoming workload generated by others as incoming call may have a peak or valleys of workload throughout the month or year, but the workload is fairly predictable. Marketing department determines what promotions are running and how it will impact the staffing. Another factor setting the BPO apart is the pattern in which the wok arrives. Monthly, weekly, and half hourly patterns generally it’s determined by analyzing the historical call volume and other business factors however accomplishment or failure largely depends on correlation between various division. Last but not the least we have service benchmarking which sets the BPO apart. Benchmarking is now well recognized as an important mechanism for introducing the accountability in the service delivery as it helps identifying the performance gaps and effecting improvements. Similarly now a day’s client generally keeps a benchmarking on the minimum or maximum capacity to be handled by an outsourced site.</p><p>In order to prevail over from the above mentioned factors nearly all the BPO organization use Over Time as an apex solution.</p><p>Link to the detailed document – OVERTIME REQUIREMENT</p><p>SEAT REQUIREMENT</p><p>INTRODUCTION</p><p>Seat is the second most expensive resource in the BPO industry hence it’s imperative to understand how seat requirement is calculated also what will be the implications, if we don’t have required seats available.</p><p>Before we learn about how to calculate the Seat Requirement, let’s understand the need of having the right seat count available.</p><p>Link to the detailed document – SEAT REQUIREMENT</p><p>INTRODUCTION TO CAPACITY PLANNER TEMPLATE</p><p>Standard Capacity Planner has been introduced in all account which is being handled by SLC Team. The idea of standardization is close to the solution for a coordination problem. In the context of customer service, standard capacity planner helps into process of developing a procedural standard that enables organization to focus their attention on delivering excellence in customer service. Standard Capacity Planner basically helps the development and implementation of concepts, procedures and designs to achieve and maintain the required levels of compatibility, interchangeability or commonality on the operational ground. Standard Capacity Planner is almost active in all accounts which are helping us to maintain the standard of the Planners. Standardization in Capacity Planner ensures that planners are in synchronization across all accounts.</p><p>Link to the detailed document – SOP - STANDARD CAPACITY PLANNER</p><p>HIRING</p><p>Once the Requirement and Headcount for future months has been projected \ calculated. Next step is to analyze the Queue wise staffing over under and decide on the Hiring or Inter queue movement.</p><p>In the Standard Capacity Planner we have the Over Under sheet which displays queue wise staffing over under for future weeks. We have to examine the situation queue by queue and if there is a continued deficit we try to fill that first by inter queue movement in case there is continued excess available in any queue. However, if we do not have excess available in any queue then we have to provide for fresh hiring.</p><p>By 10th of every month we have to provide hiring for coming three months. Thus, depending on the training timeline we will have to see till which week we will have to provide inputs to be able to account the hiring for last week of the third month.</p><p>1</p><p>image3.emf</p><p>SRS Dump1.xlsx</p><p>SRS Dump1.xlsx</p><p>Report(1)</p><p>Employee Id		Hris No		Emp Status		EmployeeName		Gender		DOB		DOJ		Location		Level Code		SAP CC Code		Org Name		Org Role Desc		Ted Role		Confirmed		Doc		Salary on Hold		Bench Reason		Boss Id		BossName		Boss Location		Emp Org Start Date		Phase		Productive		Billable</p><p>800077		800077		A		MANOJ JAISWAL		M		10/4/74		5/1/03		MDEL		5A		S1110		Business Finance & Pricing		Head Business Planning & Analysis[Head F		Supervisor - Level 4		Y		11/1/03		N				87520		MANISH DUGAR		NBANG		1/15/08				No		No</p><p>22401		422401		A		PRIYANKA BHATTACHARYA		F		3/12/77		5/27/02		MDEL		2B		S1110		Business Finance & Pricing		Deputy Manager - Finance[Deputy Manager		Supervisor - Level 2		Y		11/27/02		Y				119350		VIKAS MEDIRATTA		MDEL		6/24/10				No		No</p><p>599655		599655		A		RASHMI NANDA		F		5/1/77		6/27/11		MDEL</p><p>2A		S6244		GNDC-MTS-Data Card		Training[Training (PRO)		Supervisor - Level 2		N				N				400160		KAMINI SANAN		MDEL		6/30/11				No		No</p><p>416580		416580		A		SAYED NAWED		M		2/6/83		4/7/08		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		Y		10/7/08		N				400908		AJIN ZACHARIAH		MDEL		7/26/10		RTF		Yes		Yes</p><p>570825		570825		A		Sandeep Bisht		M		2/2/86		10/6/09		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		Y		4/6/10		N				400908		AJIN ZACHARIAH		MDEL		9/19/10		RTF		Yes		Yes</p><p>578519		578519		A		MD HAZIQUE ANSARI		M		5/26/88		2/5/10		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		Y		8/5/10		Y				400908		AJIN ZACHARIAH		MDEL		4/29/10		RTF		Yes		Yes</p><p>590033		590033		A		PARTH YADAV		M		2/1/87		12/14/10		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		Y		6/14/11		N				400908		AJIN ZACHARIAH		MDEL		1/27/11		RTF		Yes		Yes</p><p>590081		590081		A		NAVNEET SINGH SODHA		M		10/25/87		12/14/10		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		Y		6/14/11		Y				400908		AJIN ZACHARIAH		MDEL		1/27/11		RTF		Yes		Yes</p><p>590457		590457		A		Himanshu Sharma		M		12/6/85		12/21/10		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		Y		6/21/11		N				400908		AJIN ZACHARIAH		MDEL		1/27/11		RTF		Yes		Yes</p><p>593971		593971		A		Gargee Mehta		F		2/3/88		3/11/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				N				400908		AJIN ZACHARIAH		MDEL		4/19/11		RTF		Yes		Yes</p><p>593995		593995		A		Abhishek Mishra		M		1/12/90		3/11/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				N				400908		AJIN ZACHARIAH		MDEL		4/19/11		RTF		Yes		Yes</p><p>590882		590882		A		VAIBHAV KUMAR MISHRAA		M		12/2/85		12/30/10		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		Y		6/30/11		N				400908		AJIN ZACHARIAH		MDEL		3/7/11		RTF		Yes		Yes</p><p>591682		591682		A		DIVYA JAIN		F		4/23/91		1/18/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		Y		7/18/11		N				400908		AJIN ZACHARIAH		MDEL		2/8/11		RTF		Yes		Yes</p><p>592398		592398		A		VIVEK SHARMA		M		8/3/88		2/4/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		Y		8/4/11		N				400908		AJIN ZACHARIAH		MDEL		3/12/11		RTF		Yes		Yes</p><p>592844		592844		A		Mohammad Junaid Alam Khan		M		2/8/87		2/15/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		Y		8/15/11		N				400908		AJIN ZACHARIAH		MDEL		3/12/11		RTF		Yes		Yes</p><p>593874		593874		A		Rafat Jahan		F		9/27/87		3/8/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				Y				400908		AJIN ZACHARIAH		MDEL		4/19/11		RTF		Yes		Yes</p><p>593954		593954		A		Sanjeeta A		F		5/15/90		3/11/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				Y				400908		AJIN ZACHARIAH		MDEL		4/19/11		RTF		Yes		Yes</p><p>515247		515247		A		Sushanto Ghosh		M		6/30/90		7/12/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				N				400935		BHARAT KAPOOR		MDEL		8/8/11		Trainee		Yes		Yes</p><p>515248		515248		A		Chitresh Sharma		M		1/20/87		7/12/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				N				400935		BHARAT KAPOOR		MDEL		8/8/11		Trainee		Yes		Yes</p><p>515252		515252		A		Anshul Jain		M		9/8/89		7/12/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				Y				400935		BHARAT KAPOOR		MDEL		8/8/11		Trainee		Yes		Yes</p><p>515277		515277		A		Sanuj Tiwari		M		9/21/88		7/12/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				N				400935		BHARAT KAPOOR		MDEL		8/8/11		Trainee		Yes		Yes</p><p>515281		515281		A		Rachit Kapoor		M		2/1/88		7/12/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				N				400935		BHARAT KAPOOR		MDEL		8/8/11		Trainee		Yes		Yes</p><p>515294		515294		A		Anubhav Walia		M		10/6/89		7/12/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				N				400935		BHARAT KAPOOR		MDEL		8/8/11		Trainee		Yes		Yes</p><p>597816		597816		A		Nimish Singh		M		3/1/90		5/27/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				Y				400935		BHARAT KAPOOR		MDEL		6/16/11		OJT		Yes		Yes</p><p>599954		599954		A		PARAS GULATI		M		10/28/89		6/30/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				N				400935		BHARAT KAPOOR		MDEL		8/8/11		Trainee		Yes		Yes</p><p>599958		599958		A		HAMMAD AA		M		8/1/88		6/30/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				N				400935		BHARAT KAPOOR		MDEL		8/8/11		Trainee		Yes		Yes</p><p>515530		515530		A		Neha Rawat		F		6/7/87		7/15/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				N				400935		BHARAT KAPOOR		MDEL		8/8/11		Trainee		Yes		Yes</p><p>515537		515537		A		Gursimran Kaur		F		9/15/88		7/15/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				Y				400935		BHARAT KAPOOR		MDEL		8/8/11		Trainee		Yes		Yes</p><p>515547		515547		A		Prachita Sudhakaa Kalbande		F		1/27/89		7/15/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				N				400935		BHARAT KAPOOR		MDEL		8/8/11		Trainee		Yes		Yes</p><p>515549		515549		A		Monika Sharma		F		7/15/89		7/15/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				N				400935		BHARAT KAPOOR		MDEL		8/8/11		Trainee		Yes		Yes</p><p>554030		554030		A		SIMMI NAG		F		1/4/88		7/1/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				N				400935		BHARAT KAPOOR		MDEL		8/8/11		Trainee		Yes		Yes</p><p>597405		597405		A		Asmeet Kaur Nayyar		F		7/23/74		5/20/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				Y		Training Dropout		400935		BHARAT KAPOOR		MDEL		6/16/11				Yes		Yes</p><p>515302		515302		A		Deepika Kishor Sharma		F		6/28/86		7/12/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				N				400935		BHARAT KAPOOR		MDEL		8/8/11		Trainee		Yes		Yes</p><p>515331		515331		A		Mayank Aterkar		M		3/18/90		7/12/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				N				400935		BHARAT KAPOOR		MDEL		8/8/11		Trainee		Yes		Yes</p><p>515332		515332		A		KARANDEEP SINGH		M		9/22/89		7/12/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				N				400935		BHARAT KAPOOR		MDEL		8/8/11		Trainee		Yes		Yes</p><p>515333		515333		A		HARDEEP SINGH		M		5/12/89		7/12/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				N				400935		BHARAT KAPOOR		MDEL		8/8/11		Trainee		Yes		Yes</p><p>515335		515335		A		CIRIL ACHEKUNJU		M		1/2/89		7/12/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				N				400935		BHARAT KAPOOR		MDEL		8/8/11		Trainee		Yes		Yes</p><p>515452		515452		A		Muskaan Sooch		F		12/23/86		7/15/11		MDEL		1A		S6025		Delhi-VOL-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				N				400935		BHARAT KAPOOR		MDEL		8/8/11		Trainee		Yes		Yes</p><p>577921		577921		A		ANKUR SETH		M		9/23/86		1/31/10		MDEL		1A		S5226		AOL UK BBN		Production Agent (L1)[Production Agent		Production Agent		Y		7/30/10		Y				401072		SATYAM BARSAINYA</p>Agent		Production Agent		Y		6/15/10		N				495342		DEEPAK NAVANI		MDEL		12/15/09		RTF		Yes		Yes
		582426		582426		A		BINOY MATHEW		M		3/30/85		5/7/10		MDEL		1A		S6061		Delhi-F&A-WNETSERV		Production Agent[Production Agent		Production Agent		Y		11/7/10		N				495342		DEEPAK NAVANI		MDEL		5/25/10		RTF		No		No
		593213		593213		A		VARINDER PREET SINGH		M		6/23/78		2/22/11		MDEL		1A		S6061		Delhi-F&A-WNETSERV		Production Agen_Production Agent_Billabl		Production Agent		Y		8/22/11		N				495342		DEEPAK NAVANI		MDEL		2/25/11				Yes		Yes
		599805		599805		A		VIKAS SHARMA		M		4/1/87		6/28/11		MDEL		1A		S6061		Delhi-F&A-WNETSERV		Production - Agent[Production Agent		Production Agent		N				N				495342		DEEPAK NAVANI		MDEL		6/30/11				Yes		Yes
		593002		593002		A		Pranali Nijampurkar		F		4/21/89		2/18/11		MDEL		1A		S6069		Delhi-Chat-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				N				496140		NISHANT KUMAR		NJSL		6/29/11		Trainee		Yes		Yes
		593489		593489		A		VINEETA GUPTA		F		5/26/81		2/28/11		MDEL		1A		S6069		Delhi-Chat-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				N				496140		NISHANT KUMAR		NJSL		6/29/11		Trainee		Yes		Yes
		593900		593900		A		ABHISHEK SHARMA		M		5/16/89		3/8/11		MDEL		1A		S6069		Delhi-Chat-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				N				496140		NISHANT KUMAR		NJSL		7/1/11		Trainee		Yes		Yes
		594069		594069		A		Arvind Kumar		M		1/15/82		3/15/11		MDEL		1A		S6069		Delhi-Chat-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				N				496140		NISHANT KUMAR		NJSL		6/28/11		Trainee		Yes		Yes
		594905		594905		A		VANDANA KUMARI		F		6/15/89		3/31/11		MDEL		1A		S6069		Delhi-Chat-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				N				496140		NISHANT KUMAR		NJSL		7/18/11		Trainee		Yes		Yes
		594962		594962		A		ROMIL SEN		M		7/11/86		3/31/11		MDEL		1A		S6069		Delhi-Chat-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				N				496140		NISHANT KUMAR		NJSL		7/18/11		Trainee		Yes		Yes
		595286		595286		A		ALOK CHAURASIA		M		7/23/73		4/12/11		MDEL		1A		S6069		Delhi-Chat-Verizon		Production Agent(Level 2)[Production Age		Production Agent		N				N				496140		NISHANT KUMAR		NJSL		7/7/11		Trainee		Yes		Yes
		594064		594064		A		Jasreet Kaur		F		1/9/88		3/15/11		MDEL		1A		S6131		Delhi-HP-Tech		Production - Agent[Production Agent		Production Agent		N				N				496232		SUBHADEEP ROYCHOUDHURY		NJSL		6/15/11		Trainee		Yes		Yes
		594744		594744		A		DEEPALI GUPTA		F		12/9/90		3/29/11		MDEL		1A		S6131		Delhi-HP-Tech		Production - Agent[Production Agent		Production Agent		N				N				496232		SUBHADEEP ROYCHOUDHURY		NJSL		6/15/11		Trainee		Yes		Yes
		598667		598667		A		Alok Kumar Gupta		M		8/8/88		6/10/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				496232		SUBHADEEP ROYCHOUDHURY		NJSL		7/19/11		Trainee		Yes		Yes
		598669		598669		A		Usman Khan		M		4/15/88		6/10/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				496232		SUBHADEEP ROYCHOUDHURY		NJSL		7/11/11		Trainee		Yes		Yes
		598682		598682		A		Nitin Sharma		M		8/12/89		6/10/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				496232		SUBHADEEP ROYCHOUDHURY		NJSL		7/11/11		Trainee		Yes		Yes
		598683		598683		A		Vishal Singh		M		7/2/90		6/10/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				496232		SUBHADEEP ROYCHOUDHURY		NJSL		7/11/11		Trainee		Yes		Yes
		598883		598883		A		JYOTI CHUGH		F		2/8/91		6/14/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				496232		SUBHADEEP ROYCHOUDHURY		NJSL		7/19/11		Trainee		Yes		Yes
		598842		598842		A		Mayank Misra		M		5/15/86		6/14/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				496232		SUBHADEEP ROYCHOUDHURY		NJSL		7/11/11		Trainee		Yes		Yes
		598849		598849		A		Rahul Singh		M		4/25/87		6/14/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				496232		SUBHADEEP ROYCHOUDHURY		NJSL		7/11/11		Trainee		Yes		Yes
		598859		598859		A		Nitika Arora		F		12/20/86		6/14/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				496232		SUBHADEEP ROYCHOUDHURY		NJSL		7/11/11		Trainee		Yes		Yes
		598860		598860		A		Prashansa Dewangan		F		9/19/87		6/14/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				496232		SUBHADEEP ROYCHOUDHURY		NJSL		7/11/11		Trainee		Yes		Yes
		598867		598867		A		Sanchit Kaushik		M		2/4/90		6/14/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				496232		SUBHADEEP ROYCHOUDHURY		NJSL		7/11/11		Trainee		Yes		Yes
		598873		598873		A		Karun Garg		M		4/27/89		6/14/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				496232		SUBHADEEP ROYCHOUDHURY		NJSL		7/19/11		Trainee		Yes		Yes
		598689		598689		A		Tapas Kumar Biswas		M		9/25/86		6/10/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				496232		SUBHADEEP ROYCHOUDHURY		NJSL		7/11/11		Trainee		Yes		Yes
		598690		598690		A		SUBHASH SHARMA		M		9/1/81		6/10/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				496232		SUBHADEEP ROYCHOUDHURY		NJSL		7/11/11		Trainee		Yes		Yes
		598693		598693		A		JYOTI RAHEJA		F		5/24/90		6/10/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				496232		SUBHADEEP ROYCHOUDHURY		NJSL		7/19/11		Trainee		Yes		Yes
		598697		598697		A		Saurabh Singhania		M		11/28/87		6/10/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				Y				496232		SUBHADEEP ROYCHOUDHURY		NJSL		7/11/11		Trainee		Yes		Yes
		598709		598709		A		Himanshu Mittal		M		9/17/87		6/10/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				496232		SUBHADEEP ROYCHOUDHURY		NJSL		7/11/11		Trainee		Yes		Yes
		598717		598717		A		VIVEK KASHYAP		M		11/10/89		6/10/11		MDEL		1A		S6131		Delhi-HP-Tech		Production Agent.[Production Agent		Production Agent		N				N				496232		SUBHADEEP ROYCHOUDHURY		NJSL		7/11/11		Trainee		Yes		Yes
		403258		403258		A		NARESH CHANDER KAPOOR		M		1/3/71		7/11/07		MDEL		3A		S6083		Delhi-F&A-Pep Boys		3rd Level Supervisor (Manager)[Superviso		Supervisor - Level 3		Y		1/11/08		N				496373		VINEET SEHGAL		MDEL		10/30/07				No		No
		561155		561155		A		Jagjit Singh		M		6/2/74		2/16/09		MDEL		2B		S6083		Delhi-F&A-Pep Boys		2nd level supervisor[Process Manager		Supervisor - Level 2		Y		8/16/09		N				496373		VINEET SEHGAL		MDEL		2/16/09				Yes		Yes
		406021		406021		A		KAPIL KIMTANI		M		11/29/86		8/20/07		MDEL		1A		S6069		Delhi-Chat-Verizon		Production Agent(Level 2)[Production Age		Production Agent		Y		2/20/08		Y				497211		DIBAKAR PARIDA		MDEL		1/8/08		RTF		Yes		Yes
		412403		412403		A		MD FAEQUE		M		3/1/80		1/7/08		MDEL		1A		S6069		Delhi-Chat-Verizon		Production Agent(Level 2)[Production Age		Production Agent		Y		7/7/08		N				497211		DIBAKAR PARIDA		MDEL		5/22/08		RTF		Yes		Yes
		460108		460108		A		NITIN NARANG		M		5/6/77		2/7/05		MDEL		1A		S6069		Delhi-Chat-Verizon		Production Agent(Level 2)[Production Age		Production Agent		Y		8/7/05		Y				497211		DIBAKAR PARIDA		MDEL		1/8/08		RTF		Yes		Yes
		488943		488943		A		VIKAS GUPTA		M		6/25/80		11/20/06		MDEL		1A		S6069		Delhi-Chat-Verizon		Production Agent(Level 2)[Production Age		Production Agent		Y		5/20/07		N				497211		DIBAKAR PARIDA		MDEL		12/31/07		RTF		Yes		Yes
		488944		488944		A		RAJESH KUMAR		M		4/5/84		11/20/06		MDEL		1A		S6069		Delhi-Chat-Verizon		Production Agent(Level 2)[Production Age		Production Agent		Y		5/20/07		Y				497211		DIBAKAR PARIDA		MDEL		1/2/08		RTF		Yes		Yes
		496233		496233		A		SANDEEP

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