Baixe o app para aproveitar ainda mais
Prévia do material em texto
DAVID,C. McCLELLAND Characteristics of Successful Entrepreneurs* FOREWORD This paper is Dr. David C. McClelland's luncheon speech at the Third Creativity, Innovation and Entrepreneurship Symposium held in Framingham, MA on May 3D,1986, and is a companion piece to the Symposium's proceedings. Dr. McClelland has long been recognized as a leader in the field of Entrepreneur- ship and entrepreneurial training. This paper is based upon Dr. McClelland's and McBer and Co.'s latest research on entrepreneurial training. INTRODUCTION Many lists of the personal characteristics needed for successful entrepreneurship have been prepared by individual scholars, workshops, or institutions. Over 20 years ago Hal Pickle (1964) reviewed this literature for the U.S. Small Business Adminis- tration and arrived at a list of some 27 different characteristics which promote success in small business. Hornaday and Bunker (1970) presented a somewhat shorter list of 16charac- teristics, many of them the same as those on Pickle's list. And, the East-West Center Technology and Development Institute (1976) prepared an even longer list of 32 traits attributed to entrepreneurs. In preparation for the research to be reported below, McBer and Co. collated the findings from seven such lists to see which characteristics were mentioned most often and to get as complete an inventory of such traits as possible. There were 42 different characteristics mentioned by at least two sources and a large number that were on the majority of the lists. Some of the most frequently mentioned traits were: Confidence "Edited by Dr. George T. Solomon, U.S. Small Business Administration and Dr. Bruce G. Whiting, Kutztown University of Pennsylvania. 219 Volume 21 Number 3 Third Quarter 220 Characteristics of Successful Entrepreneurs Perseverance Energy, diligence Resourcefulness Creativity Foresight Initiative Versatility: Knowledge of Product and Market Intelligence Perceptiveness It certainly seems reasonable to assume that successful entrepreneurs would be more self-confident, energetic, crea- tive and versatile than others, but as one reads over the list of such desirable characteristics it seems just as reasonable to assume that they would go with success in any line of work. Aren't there some traits that are uniquely associated with success in small business? And, surely not all of these charac- teristics are needed for success. Otherwise, very few people would be qualified for such a demanding occupation, and our personal experience with successful entrepreneurs strongly suggests that many of them do not possess in large measure many of the 42 characteristics mentioned. The fact is of course that there is very little empirical evi- dence to support the contention that any of these traits are more characteristic of successful than average entrepreneurs or than non-entrepreneurs. The lists have been generated simply by asking experts what traits, in their opinion, charac- terize entrepreneurs or by asking entrepreneurs what is re- sponsible for their success. Neither approach can give one much confidence in the results obtained since no measures of the traits in question are employed and since neither the experts nor the entrepreneurs may know exactly what is reo sponsible for small business success. In fact, reading the lists suggests that they have simply fallen back on naming desirable characteristics of all sorts. In my work and in the work carried out later at McBer, the emphasis has been on developing measures of some of these traits and then testing to see if there is a factual basis for asserting that anyone of them characterizes successful more than average entrepreneurs. The approach is more elaborate and has required much painstaking effort over the years, but in the end its results are more believable than those arrived at from armchair theorizing. Furthermore they provide a basis for selecting those most likely to succeed as entrepreneurs, and for designing training courses aimed at developing the key competencies demonstrated to be needed for success. 221 The Journal or Creative Behavior As an introduction to the methodology we have employed it should prove useful to review some of the early work we carried out which demonstrated the importance of the need to achieve for entrepreneurial success. The research has been summarized in three books of which I am the first author: The Achievement Motive (1953), The Achieving Society (1961) and Motivating Economic Achievement (1969).1 started with two beliefs: (1) that we needed a good measure of individual differences in the strength of various human motives; and (2) that we could not get such a measure from self-reports of individuals because they often did not know what their motives were, and because they would generally consider themselves to be strong in socially desirable motives and weak in undesirable ones. For example, we found that people who described them- selves as high in the need to achieve did not in fact perform better. So, we approached the matter indirectly by arousing the achievement motive in various ways in groups of individuals and then asking them to write brief imaginative stories in reo sponse to pictures. We contrasted the content of these stories with the content of stories written when the motive was not aroused in order to determine the specific ways in which an aroused achievement motive influenced thought patterns. After years of hard labor we developed an objective coding system which we labeled n Achievement (need for Achieve- I ment) that captured the unique ways in which people think when their achievement motivation is aroused. Then we dis- covered that people who thought this way even when their achievement motivation was not aroused, l.e., who scored high in n Achievement under normal testing conditions, behaved in some very interesting ways. They performed better when the task was challenging (not routine); they were more attracted to challenging rather routine or very difficult tasks; they insisted on taking personal responsibility for their per- formance; they liked getting quantitative feedback on how good their performance had been, and they were innovative in the sense of looking for new and better ways to improve their performance. As we looked over these characteristics, it seemed that many, if not all, of them should promote success in a small business person, because entrepreneurs by definition must perform better at challenging tasks (not routine or too risky), must take personal responsibility for results, and pay close attention to quantitative feedback on business performance. 222 Characteristics of Successful Entrepreneurs In fact, we found that people scoring high in n Achievement were more likely to go into small business and to be success- ful. They also performed better as salespeople (because sales is much like a small business as far as these characteristics are concerned). And they are more successful as individual con- tributors (not managers) in large corporations. Finally, we found in Ahmedabad, Gujarat State, in India that persons who were initially higher in n Achievement benefitted more from a training course for potential industrial entrepre· neurs. Of the 44 people whose records were followed up after training, 75% of those above the median in n Achievement had actually started business within two years. Only 46% of those below the median in n Achievement actually started a business. The difference is statistically significant in the expected direction. Furthermore, courses designed to develop achievement motivation through experiential learning have been shown to improve small business performance significantly in terms of increased sales,profits, and number of employees (McClelland and Winter, 1971; Miron and McClelland, 1979). So, a great deal of empirical evidence of various kinds supports the con- clusion that the need to achieve, as defined by this research, is an important component insmall business success. However, in all of these studies the question keeps arising about whether there were other key personal characteristics needed for entrepreneurial success. McBer and Co., with the assistance of a grant from the U.S. Agency for International Development, has undertaken a major research investigation to seek an answer to this question. The approach was em- pirical. The goal was to see whether successful entrepreneurs were more often characterized by certain competencies, such as those listed previously, than average entrepreneurs. To make sure we were casting as wide a net as possible to observe these characteristics, McBer identified 12 average and 12 superior small business people in each of three types of business (manufacturing, service; and marketing ortrading) in each of three developing countries (India, Malawi, and Ecuador). The superior entrepreneurs were identified by a nomination technique in which knowledgeable people in the communities were asked to nominate the most successful entrepreneurs of their acquaintance. In each country McBer studied 12 of those who were nominated by manyjudges and 12 who were not mentioned as outstanding by any judge (the average entrepreneurs). 223 The Journal of Creative Behavior The study employed a method developed by McBer called the Behavioral Event Interview (BEl). Its purpose is to get detailed accounts from business people on what they were thinking about and how they acted in certain critical events or episodes in the life of their business. They were asked to recall events in which things had gone very well for the - business and events in which things had not gone so well. For each event they were asked to' recall in detail how it started, what they were thinking about, who else was involved and in what capacity, what they or others had done and how it had turned out. In other words, they were telling several detailed stories on the life of the business which, in form, were not unlike the stories we had found previously to be useful in identifying the achievement thinking patterns that make up the n Achievement score. These interviews were recorded on tape and later typed. The next step was to develop codes for the competencies dis- played in these various behavioral event descriptions. As an initial activity, complete typescripts from several superior and average entrepreneurs were compared to see what the differ- ences were in the way they thought and behaved. That is, several judges read the Indian transcripts first and then pooled their ideas as to the competencies shown by the superior as contrasted to the average entrepreneurs. This initial com- petency model was then checked against samples of tran- scripts from Malawi and Ecuador and expanded slightly to cover additional competencies. As we searched for competencies we tried to relate what we found to the various competencies that scholars had attributed to successful entrepreneurs - as discussed earlier. In other words, we were looking for ways to code character- istics like persistence, confidence, initiative and creativity. The coding did not involve ratings of large amounts of material as the goal was to make them so objective that two judges reading the same protocol would come to the same conclusions. So, the codes were actual descriptions of thoughts or acts exemplifying a particular competency. As a result, interjudge agreement on the number of instances of a particular competency in a record is very high for the corn- petencies included in the final list. The longer list of competencies that developed from the pilot study was then analyzed and compiled into a shorter final list. For, when all the competencies were scored on more protocols, some were eliminated because they did not appear often enough to yield significant results, while others showed 224 Characteristics of Successful Entrepreneurs no promise of distinguishing between superior and average entrepreneurs. A final set of 20 promising and reliable com- petencies was scored for all countries and types of business by coders who had no knowledge of who were the successful entrepreneurs and who were the average entrepreneurs: In the interviews we also obtained factual information on the background of the business persons and the performance of their businesses over the past few years. We did this to ensure that the nomination technique would in fact identify a group of outstanding entrepreneurs. This turned out to be the case. As compared to the average entrepreneurs, those nominated as more successful showed a significantly larger percentage gain in profits, and a greater percentage increase in sales over the past three years. The successful entrepreneurs also oper- ated in significantly more business locations. The distribution of the various competencies among the groups (by country, by type of business, and by successful vs. average performance) was analyzed statistically in many different ways using factor analysis, discriminant analysis, multiple regression, and multivariate analysis of variance. The details are contained in a very complete technical report prepared for USAID by McBer and Co. (1986). For our limited purposes here we will consider only the competencies that were or were not more common among the successful as compared to the average entrepreneurs across all countries and types of business. Of the final set of 20 competencies, Table 1 lists the nine competencies which were significantly more characteristic of successful than average entrepreneurs, overall. The list contains the maximum number of such competencies, be- cause more stringent, multivariate analyses show that some of them overlap so much (e.g., Initiative with Sees and Acts on Opportunities) that one or the other drops out when the influence of the other is statistically removed. There appear to be three groups of competencies that are more characteristic of successful entrepreneurs regardless of country and type of business. First, they seem more proactive - they do things before they have to and they don't let things slide. Second, they show several characteristics that are part of the previously identified achievement motivation syndrome, or are closely related to it. In seizing unusual opportunities, they have obviously taken moderate risks. They are concerned about doing things better and about high quality of work, both of which are part of the scoring definition for n Achievement. The Journal of Creatlve Behavior TABLE 1 Competencies which are more characteristic of successful than average entrepreneurs in India, Malawi, and Ecuador PROACTIVITY 1. Initiative. 2. Assertiveness. Does things before being asked or forced to by events. Confronts problems with others di- rectly.Tells others what they have to do. ACHIEVEMENT ORIENTATION 3. Sees and acts on opportunities. 4. Efficiency orientation. 5. Concern for high quality of work 6. Systematic Planning. 7. Monitoring. Seizes unusual opportunities to start a new business, obtain financing; land, work space, or assistance. Looks for or finds ways to do things faster or at less cost States a desire to produce or sell a top or better quality product or service. Breaks a large task down into subtasks, or subgoals, anticipates obstacles, evaluates alternatives. Develops or usesprocedures to ensure that work is completed or that work meets standards of quality. COMMITMENT TO OTHERS 8. Commitment to work contract. 9. Recognizing the importance of business relationships. Makes a personal sacrifice or expends extraordinary effort to complete a job, pitches in with workers or works in their place to get job done. Acts to build rapport or friendly rela- tionships with customers, sees inter- personal relationships as a funda- mental business resource, places long-term good will over short-term gain. 225 From Entrepreneurship and Small·Enterprise Deuelopment. second annual report by McBer and Company to the United States Agency forInternational Development. March 25.1986. 226 Characteristics of Successful Entrepreneurs Systematic planning is related to achievement motivation in the sense that the person is defining a series of sub-goals and means of reaching them so that he or she will have concrete feedback on the progress being made. Monitoring involves holding people to high standards of work quality, although it also contains elements of assertiveness in dealing with others. The third group of competencies involves commitment to others - a distinctly different set of competencies, emphasiz- ing the importance of customer satisfaction. Successful entrepreneurs are more concerned th •• t work gets done when it is promised, thus maintaining good relationships with cus- tomers over the long run. It is not enough just to be proactive and achievement-oriented. One must also be concerned about customer satisfaction. In a sense the core competencies associated with entrepre- neurial success will come as a surprise to no one. One might even wonder whether it was necessary to go through such an elaborate empirical study to demonstrate the obvious. But, the point of the study becomes clearer in examining Table 2 which lists the competencies which did not distinguish between more and less successful small business persons in three different developing countries in three types of business. Here are some real surprises. Self-confidence is one of the favorite characteristics which scholars have attributed to the success- ful entrepreneur; yet in this study it was not significantly more characteristic of the successful than the average entrepreneur. And what about persistence? Nearly everyone, including most entrepreneurs, would insist that perseverance is an important part of success in business. Yet,once again, it failed to discriminate between better and poorer small business persons in our study. An explanation may lie in the fact that it is better to persevere only when there is a reasonable chance of success. In our laboratory work we showed long ago that it is often those with low n Achievement who persist longer at difficult or impossible tasks. In addition, successful entrepreneurs do not appear to possess more influence skills, or more expertise, or a greater tendency to acquire expertise than average entrepreneurs. So, this study does not provide empirical support for believing that a number of well-known characteristics contribute to entre- preneurial success. However, the study does have some limita- tions. It is possible that the method of measuring these competencies was inadequate in some way,either through the use of the BEl method, or through poor coding definitions. The Journal of Creative Behavior TABlE 2 Competencies which are not more characteristic of success- ful than average entrepreneurs in India, Malawi, and Ecuador 1. Self-confidence. 2. Persistence. 3. Persuasion. 4. Use of influence strategies. 5. Expertise. 6. Information seeking. Expresses confidence in his or her own ability to complete a task or meet a challenge. Takes repeated or different actions to overcome an obstacle. Convinces someone to buy a product or service, or provide financing. As- serts own competence, reliability, or other personal or company qualities. Acts to develop business contacts, uses influential people as agents to accomplish own objectives. Had experience in the same area of business, had skill in finance, account- ing, production, selling before starting business. Does personal research on how to pro- vide a product or service, consults experts for business or technical advice. 227 From Entrepreneurship and Smell-Enterprise Development. second annual report by McBer and Company to the United States Agency for International Development. March 25. 1986. All that can be said is that the researchers had no bias for or against particular competencies, that they tried hard to develop reliable and valid codes for them, and that using this methodology some competencies dearly were associated with success and some were not. Furthermore, some theoreti- cal explanations come readily to mind for the failure of some competencies such as self-confidence and persistence to dis- criminate between the superior and average performers. Another potential limitation of the study lies in the fact that McBer did not study any non-entrepreneurs. Thus, it is entirely possible that all of the competencies in Table 2 might be more characteristic of entrepreneurs than non-entrepreneurs. Here we are talking about what McBer refers to as threshold competencies. For example, it may take a certain amount of self-confidence to even consider becoming an entrepreneur, but not take 228 Characteristics of Successful Entrepreneurs added self-confidence to be more successful in business. And one might well suppose that it takes a minimum or threshold amount of expertise to get into any particular business. What Table 2 shows is that even more expertise or information- seeking is not associated with greater success. Finally, we have made no attempt to examine whether certain of these competencies contribute to more success in a par- ticular line of business such as trading in a particular country like India. Our concern has been with the core competencies across different countries and different types of business. And while it is legitimate to think that some of the competencies in Table 2 may still show up as important in other types of analyses, the burden of proof is on showing that this is so in such further analyses. One certainly has reason to be skep- tical about their importance, based on the findings of the McBer study. One may still question, on other grounds, whether all this elaborate study of personal competencies is really necessary to determine the types of people who are likely to succeed at small business. Certainly, economists and sociologists are likely to argue that external variables, not personality charac- teristics, would be of greater importance for success. What about such factors as education, access to capital, previous experience in the same line of business, for example? Would they not do just as good a job of differentiating between those who perform better or worse as entrepreneurs? If so, it is much cheaper to obtain such information. But in this study none of these factors correlated significantly with business success. Specifically, no significant differences between more and less successful entrepreneurs emerged when the data were aggregated across the three countries for the following variables: • Number of previous jobs held • Number of businesses previously started • Number of other family members who own busi- nesses (related to access to capital) . • Number of hours worked per week • Highest level of education • Father's occupation • Mother's occupation • Whether hours worked now is less, the same, or more than before becoming an entrepreneur These findings strongly suggest that it is not a person's 229 The Journal of Creative Behavior position in life, or the initial advantage they have, that con- tributes most to their success in business, but, rather, certain personality characteristics or competencies. The ultimate goal of this research enterprise was to develop a means of selecting promising entrepreneurs for support by examining the extent to which they showed the personal characteristics associated with success in small business. So, McBer developed a variety of ways to measure the com- petencies shown to be associated with small business success as illustrated in Table 1. McBer did not develop measures of only these nine compe- tencies for a variety of reasons. McBer included several corn- petencies that had shown promise in some countries or types of business, and excluded some that potential entrepreneurs would not have had the opportunity to displaysuch as monitor- ing the work of employees. They were also guided in selecting which competencies to measure by theease of scoring that competency in inter- views. This criterion was particularly important because the plan in the follow-up studies was to have the scoring done locally rather than by expensive McBer coders situated far away in the United States. The first follow-up study was carried out in Malawi. Thirteen competencies were measured in a simplified version of the Behavioral Event Interview and in a number of questionnaires. The picture-story exercise was also administered to get a meas- ure of n Achievement. The purpose of the questionnaires was to see ifvalid measures of the competencies could be obtained without the expensive necessityof interviewing, recording, and scoring the results. All the measures were administered orally in Chichewa, the local language. Forty-five average and forty-eiqht superior entrepreneurs were nominated and assessed. Once again business information provided in the interview confirmed the fact that the superior entrepreneurs were in fact better business people. They were significantly higher in sales, profits, and number of employees. On average, the more successful entrepreneurs employed about 9 people vs. 2 people for the less successful entrepreneurs. Otherwise, the groups were quite comparable in education (about 7 years on average), age (averaging in the early 40s) and social background. Sources of capital in both groups came overwhelmingly either from their own savings or from family members. Unfortunately, none of the measures in the questionnaire distinguished between themore and less successful entrepre- 230 Characteristics of Successful Entrepreneurs neurs. That is, the more successful ones did not score signifi· cantly higher on any of the 13 competencies measured in vari- ous objective tests. This result was not unexpected, because there have been many published and unpublished reports of questionnaires and inventories which have similarly failed to show significant differences between more and less success- ful business people. The reason researchers keep trying to use such instruments is obvious - they are so easy to score quickly and do not require trained scorers. As in previous studies, the measures we obtained from such tests simply were not valid indicators of greater or lesser success in small business. On the other hand, the interview data yielded somewhat better results, that is probably because it elicited spontaneous behavior from the entrepreneurs rather than relying on their choices among preset answers. A theoretical explanation of the importance of this distinction has been advanced by McClel- land (1980). Of the nine core competencies for successful entrepreneurship listed in Table 1, seven were assessed in the second study of Malawi entrepreneurs. Five of the seven had shown the largest differences in favor of more successful entrepreneurs. The remaining two (Sees and Acts on Oppor- tunities and Concern for high quality of work) had shown only small differences in favor of the more successful entrepreneurs in the first study. Accordingly, it seems appropriate to examine whether over- all scores on the following five competencies distinguish sig' nificantly between more and less successful entrepreneurs both in the first and second Malawi studies: Initiative Assertiveness Efficiency orientation Systematic planning Commitment to work contract The mean score on these five competencies for the success- ful entrepreneurs in the first studywas significantlyhigher than for the average entrepreneurs, but to some extent that might be due to a post hoc choice of the competencies showing the largest differences between' the two groups. However, the results from the second study are more believable because they were predicted from the results of the first study. The successful entrepreneurs in the second study scored 4.85 on these five competencies' as compared to 4.04 for the average entrepreneurs, a difference which is significant at the .05 level in the expected direction. 231 The Journal of Creative Beha~or In addition, the successful entrepreneurs scored higher on n Achievement, as expected, and the difference is not due to greater verbal fluency among the better entrepreneurs, because they also scored lower in two other motives (the needs for power and affiliation) than the average entrepreneurs. If n Achievement is included in the overall score along with the five competency scores, the difference between the more and less successful business people becomes even more significant (p less than .03 in the predicted direction). The result is important not only because it provides a further check in a particular country on the validity of the core cornpe- tency model and its three components - proactivity, achieve- ment orientation, and commitment to others. It is also important because it shows it is possible to get valid results in a developing country in another language using relatively inexperienced interviewers and coders. Thus, the method- ology has promise for use in identifying entrepreneurs locally who have greater potential for success. In fact, if a cutting score is employed with the present data set, a higher percent· age of those scoring above the cutting point would be in the successful group as compared with the percentage of those scoring below the cutting point. So, it would seem to be useful to select people for training or loan assistance programs who score above the cutting point on the grounds that they would be more likely to succeed. .However, much remains to be done. It is still possible that the successful entrepreneurs score higher in the five competen- cies as a result of having been successful. So, it is necessary to get the scores on a group of potential entrepreneurs and wait 2-3 years to see if scoring high on these competencies in advance predicts which ones will be more successful. That, in fact. is part of the research project still being carried out in Malawi. We also need to know whether training people in these or other core competencies in Table 1 will facilitate entrepre- neurial success in developing countries. That was part of the original research plan in the contract with USAID, but unfor- tunatelya new project manager in AID, combined with budget cuts, led to a forced curtailment of the original plan for exten- sive entrepreneurial training focused on the core competen- cies that were discovered. Still, we should not be discouraged. We have come a long way from the lists of supposed characteristics of successful entrepreneurs based on armchair analyses. Wehave gone into the field in three very different developing countries and for 232 Characteristics of Successful Entrepreneurs the first time arrived at a group of approximately nine com- petencies for which there is considerable empirical evidence showing their association with success in small business. Furthermore. we have taken the first step toward developing a method of identifying in advance people who have the needed competencies. It employs an expensive methodology, but such an investment in selection seems likely to payoff in terms of being able to give assistance to those who are more likely to succeed. We know a great deal about how to provide motivational and competency training for small business people that increases the degree to which they succeed (McClelland and Winter, 1971 ; Miron and McClelland, 1979; Report by Management Systems International to USAID. 1986). So if we want to pro- mote economic development we should immediately set to work to use these improved methods for selecting and training entrepreneurs. There is no better way to provide a broad basis for rapid economic growth than to increase dramatically the number of active entrepreneurs in a society. They represent a very small segment of the population, but their impact is crucial as they gather resources to produce goods and services, create jobs, and decrease dependency on govern- ment. Small business also provides a means of economic developmentthat is considerably less expensive and more efficient than the massive infusion of capital, advanced tech- nology and highly trained manpower needed for developing large businesses. We know what to do to promote economic development. So let's do it. Let's devote the relatively small amounts of private and/or public resources needed to select and train better entrepreneurs in impoverished sectors of our country and abroad. There are few better or surer ways to increase the rate of economic growth. We have had ample experience in pro- viding money and other resources to people without the motivation or other competencies needed to use them effec- tively - with disastrous results that have discouraged many into thinking it's not really possible to help many underde- veloped areas. For once, Jet'sapproach the problem the other way around - starting with people rather than resources, making sure that there is a critical mass of competent, highly motivated entrepreneurs who will, on their own initiative, develop an area economically. It will turn out, I feel sure, that they will find the resources needed for development, and that they will need less in the way of resources than people who are provided with resources but who do not have the personality 233 The Journal of Creative Behalllor characteristics which we now know are crucial for entrepre- neurial success. The Bible reminds us that "Without vision the people will perish." I like to paraphrase that to say "Without motivation the people will perish." I would now say more pedestrianly that without achievement motivation and certain core competen- cies, efforts to promote economic development are not going to succeed. So we should see that this vision is presented clearly and convincingly to authorities responsible for pro- moting economic development. REFERENCES East·West Center Technology and Development Institute. Entrepreneur Development Workshop. 1976. HORNADAY, J. £, BUNKER, C. The nature of the entrepreneur. Personnel Psychology. 1970,23,45·54. Management Systems International. Report to the United States Agency for international Development, 1986. McBER £, CO. Entrepreneurship and Small·Enterprise Development, second annual report to the United States Agency for International Development, 1986. McCLELLAND, D. C. The achieving society. Princeton, NJ: Van Nostrand, 1961, Reissued, NYC: Irvington, 1976. McCLELLAND, D. C.Motive dispositions: The merits of operant and respond· ent measures. In Wheeler, L. (ed.) Review of personality and social psychology. Volume 1.Beverly Hills. CA: Sage. 1980. McCLELLAND, D. C., ATKINSON. J. W., CLARK, R. A. £, LOWELL, E. L. The achievement motive. NYC: Appleton-Century-Crofts, 1953. McCLELLAND, D. C. s WINTER, D. G. Motivating economic achievement. NYC: Free Press, 1971. MIRON, D. s McCLELLAND. D. C. The impact of achievement motivation training on small business performance. California Management RevieUl 21(4),13·28,1979. PICKLE, H. B. Personality and success: An evaluation ofpersonal cherec- tetistics of successful small business managers. Washington, D.C.: U.S. Small Business Administration, 1968. David C. McClelland. Address: Boston University, Graduate School, Center for Applied Social Sciences, 195 Bay State Road. Boston, Massachusetts 02215.
Compartilhar