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Nurse Education Today 35 (2015) 740–745 Contents lists available at ScienceDirect Nurse Education Today j ourna l homepage: www.e lsev ie r .com/nedt Supporting nursing student supervision: An assessment of an innovative approach to supervisor support Mark Browning a,⁎, Leeanne Pront b,1 a School of Nursing and Midwifery, Monash University, PO Box 1071, Narre Warren, Vic 3805, Australia b School of Nursing and Midwifery, Flinders University, GPO Box 852, Renmark, SA 5341, Australia ⁎ Corresponding author. Tel.: +61 3 9904 7218. E-mail addresses: mark.browning@monash.edu (M. B leeanne.pront@flinders.edu.au (L. Pront). 1 Tel.: +61 8 8586 1024; fax: +61 8586 3668. http://dx.doi.org/10.1016/j.nedt.2015.02.003 0260-6917/© 2015 Elsevier Ltd. All rights reserved. s u m m a r y a r t i c l e i n f o Article history: Accepted 2 February 2015 Keywords: Clinical supervisor Registered nurse Nurse Undergraduate nursing student Education package The responsibility for clinical supervision is recognised by both the nursing literature and the Australian Nursing and Midwifery Council, through an expectation that RNs will provide support and facilitate student learning in the clinical environment (Atack et al., 2000; Gray and Smith, 2000; Brammer, 2005; Australian Nursing and Midwifery Council, 2006; Hallin and Danielson, 2008). RNs identify with and acknowledge the need for the supervisory role and are willing participants however, request strategies to guide and support students in the clinical environment (Bourbonnais and Kerr, 2007; Hallin and Danielson, 2008). Objectives: The aim of this study was to provide a means of support to clinical supervisors of nursing students through a computer-based clinical supervisor educational package (CSEP) and to test the effectiveness of the CSEP. Design: The effectiveness of the CSEPwas determined by a pre-test–post-test evaluation sheet that included open and Likert scale questions. Settings: 4 regional hospitals in South Australia, Australia. Participants: 28 participants completed the questionnaire on their experience with the CSEP. Methods: Analysis of quantitative data utilised non-parametric testing with SPSS version 20. A Wilcoxon Signed Rank Test was performed on the Likert scale questions to establish any significant difference between the pre- and post-tests. The responses to the open-ended questionswere thematically analysed separately by the two au- thors. The themes were then amalgamated. The results were then compared to find similarities or differences. Conclusions: The CSEP is an effective education package in promoting increased preparedness to supervise and increased confidence to promote learning. © 2015 Elsevier Ltd. All rights reserved. Introduction Clinical health environments are designed to provide efficient and up to date health care to their clientele, within which teaching and learning of nursing students during practice experience occurs. Practice experience is an opportunity for nursing students to become immersed in the daily activities of health provision; the day to day functioning of the venue and work within a team of healthcare providers. Student support during this experience is overseen by the clinical facilitator who liaises between the education provider, student and clinical environment. The staff members who are providing clinical supervision have the dual role of providing healthcare to clients and are also responsible for rowning), student supervision during delivery of healthcare. Supervisors promote student engagement and learning in the clinical setting and must also ensure that the student does not cause harm to clients (ANMC, 2006). The clinical supervisor, who is employed as a RN is expected to promote the students ability to link learnt theory to practice (Clare et al., 2002), often without any formal education or training. Despite this, RNs are often willing supervisors and aim to guide and support (Dunn and Hansford, 1997; Pront et al., 2013) student learning opportunities. How- ever, the education or even framework for the role of supervision is not readily evident, accessible or if available, is in a format (lengthy technical document) that is cumbersome and time consuming for busy clinicians. Background Clinical supervisor education has been a prevalent discourse over the last twenty years within health education (Greenleaf et al., 1994; Atack et al., 2000; Gray and Smith, 2000; Landmark et al., 2003; Edwards et al., 2004; Brammer, 2005; Levett-Jones et al., 2006; Zilembo http://crossmark.crossref.org/dialog/?doi=10.1016/j.nedt.2015.02.003&domain=pdf http://dx.doi.org/10.1016/j.nedt.2015.02.003 mailto:mark.browning@monash.edu mailto:leeanne.pront@flinders.edu.au http://dx.doi.org/10.1016/j.nedt.2015.02.003 http://www.sciencedirect.com/science/journal/02606917 741M. Browning, L. Pront / Nurse Education Today 35 (2015) 740–745 and Monterosso, 2008; Waldock, 2010; Borch et al., 2013). The respon- sibility for clinical supervision is recognised by both the nursing litera- ture and the Australian Nursing and Midwifery Council, through an expectation that RNswill provide support and facilitate student learning in the clinical environment (Atack et al., 2000; Gray and Smith, 2000; Brammer, 2005; Australian Nursing and Midwifery Council, 2006; Hallin and Danielson, 2008). Furthermore, the Australian Nursing and Midwifery Council competencies (2006) clearly state an expectation of the RN's role is to support, guide and educate both peers and students in the clinical arena, yet there are limitedmechanisms for supervisors to access support (Ohrling and Hallberg, 2001). Brammer (2005) comprehensively clarifies the Australian interpre- tation of the supervisor's role, identifying eight distinct perceptions. The varied interpretation for the supervisory role is significant and arguably influenced by the ability and confidence of the supervisor which ultimately influences student learning outcomes (Nolan, 1998; Gray and Smith, 2000; Kilminster and Jolly, 2000; Lyth, 2000; Sharif and Masoumi, 2005; Kevin, 2006; Gravani, 2008; Laming, 2010; Severinsson and Sand, 2010; Borch et al., 2012). RNs identify with and acknowledge the need for the supervisory role and arewilling participants however, request strategies to guide and sup- port students in the clinical environment (Bourbonnais and Kerr, 2007; Hallin and Danielson, 2008). Such support is particularly important when students originate from a variety of educational providers each, with their own requirements for assessment, supervision and foci for stu- dent engagement. Each educational provider presents their requirements to the venue in a variety of formats often targeted to an academic rather than clinical audience and readily available to the clinical facilitator rather than the clinical supervisor. The supervisor historically, known as the clinical preceptor actively supervises and engageswith the student during care provision through- out each shift (King, 2005; Yonge et al., 2007). Debate and confusion ex- ists within the literature for clarification of the preceptor or supervisory role (Zilembo and Monterosso, 2008; Ormansky, 2010; Borch et al., 2012). Consequently, for the supervisor to provide client care in unison to promoting student learning and client safety, supervisors require support (Duffy, 2009). Particularly in areas such as understanding indi- vidual students scope of practice, learning objectives and strategies to delivery both positive and negative feedback (Clynes and Raftery, 2008; Green, 2011). Currently a supportive relationship for the delivery of clinical super- vision exists between stakeholders and represented by blue arrows in Fig. 1. Figure 2 clearly identifies the communication and support pathway in existence for delivery of nursing students practice experience, illus- trating student support is via the education provider, clinical facilitator and RNs. These relationships form a conduit for information transfer aimed at promotionof a valuable learning experience for students. Despite these clear relationships and support pathways, RNs anecdotal- ly reported to the authors of this study, that they felt ill equipped, and poorly educated to promote student learning in the clinical envi- ronment. RNs acknowledged individual educational institutions provid- ed clinical supervision guidelines, expectations and requirements however, these were presented in a multi-paged formal document. Fig. 1. Definition of the roles of nursin Supervisors volunteered they do not access this document due to the time required to navigate through it, the language utilised within it and the medium in which it was delivered. Supervisors themselves wanted an alternative means of accessing information to support nurs- ing student learning in the clinical environment. Relationships already exist to support student learning in the clinical environment yet, RNs did not feel they fully understood what to expect of a student nor had the confidence to promote student learning. The red arrow in Fig. 2 identifies the gap perceived by supervisors relating to communication between supervisors of students and the education providers ultimately influencing supervisors' perception of students' scopeof practice and expected learning outcomes. Clarity in the role of su- pervision is required for success (Drennan, 2002) and currently this is not evident. Such a communication deficit results in the supervisors' role being poorly clarified particularly in relation to student expectations and strategies to provide support and feedback which ultimately influ- ences learning opportunities and outcomes for the student (Landmark et al., 2003; Duffy, 2009). Clarification of and education to deliver the su- pervisor role is questioned by both supervisors and students in a variety of clinical settings (Dunn and Hansford, 1997; Brammer, 2005; Zilembo and Monterosso, 2008; Duffy, 2009). Preparation for the role of the clini- cal supervisor is not always evident or available to supervisors and has been identified as an issue for nearly twenty years (Byrd et al., 1997; Dunn and Hansford, 1997; Atack et al., 2000; Gray and Smith, 2000; Landmark et al., 2003; Brammer, 2005; Levett-Jones et al., 2006; Zilembo and Monterosso, 2008; Duffy, 2009; Pront et al., 2013). A resource that offers clinical supervisors access ‘on the run’ to infor- mation pertinent to their role in supporting and promoting learning in the clinical setting was urgently required. This research project evolved from the literature and anecdotal discussion with clinicians who super- vise students. Consequently, this research team sought to provide an alternative point of reference for supervisors who guide and support stu- dent learning in the clinical arena. An interactive modular educational package for supervisors was developed focusing on ease of access, efficient information retrieval, identificationof student year level expecta- tions, examples of provision for feedback and extension for learning. Once developed the resource was uploaded to each nursing station computer within the nominated demographic area and an educational session on its use was provided. Education on use of the package identified the ease and accessibility of information to inform and guide clinical supervi- sors. The package was designed to provide supervisors a resource easy to access, user friendly and accessible to guide supervision in the busy clini- cal environment. Focusedmoduleswithin the packagemay consequently influence the consistency in delivery of supervision to students, consis- tency inutilisation of an adult educational approach for students, promote concise feedback and support understanding of student's scope of prac- tice. This study assumed that the users of CSEP would be adult learners; with a variety of experience (thiswas found to be true from the survey re- sults). As such, CSEP was based on a constructivist framework in that the CSEP acknowledges theprevious experiences of the learner (Peters, 2000) and to build on these experiences. The CSEP seeks to challenge the user, cause reflection and allow the user to apply the knowledge gained to the supervision role (Yager, 1991). The CSEP is also modular, in that it would allow the user to self-direct their learning (Garrison, 1992; g educators in the clinical setting. Fig. 2. The current communication and support pathways between education facilities, placement venues and students. 742 M. Browning, L. Pront / Nurse Education Today 35 (2015) 740–745 McLachlin-Smith, 1998). Fig. 3 below summarises the potential learning outcomes from using the CSEP. The aim of this studywas to provide ameans of support to clinical su- pervisors of nursing students. Amechanism to bridge the ‘gap’ in commu- nication of essential information in order to build supervisors knowledge and confidence in the supervisor role and ultimately empower supervi- sors to promote student learning in the clinical environment. The devel- oped support package was tested primarily focusing on its accessibility, efficiency in time to use and explanatory usefulness for supervisorswant- ing support for promotion of student learning in the clinical environment. Themultimedia innovative package offered clear role definition, clarity of student's scope of practice and tailored to the anecdotal needs of clinical supervisors. Methods A mixed methods approach was applied to establish the CSEP's usefulness for supervisors. The participants were invited to voluntarily attend an educational session where the package was presented. A pre-questionnairewas conducted to establish current perceptions of su- pervision, followed by an educational session on the CSEP, culminating in a post-questionnaire to inform this study. The questionnaire was in- formed by the literature which identified that supervisors were seeking support, guidance and preparedness to promote learning in the clinical setting. Particularly, strategies to guide and support student learning, clarification of each year level scope of practice and expectations of Fig. 3. The intended learning outco student practice. The Questionnaire format included five point Likert and open responses. The initial six questions sought demographic and educational backgrounds of participants. The quantitative questions on pre- and post-surveywere constructed to reflect the issues identified from the literature (see above) and were the same on both pre- and post-questionnaires to allow comparison. The qualitative aspect of the pre-questionnaire was designed to capture the supervisor's perceptions of student scope of practice, expectations and confidence in their role pre- and post-engagement with the CSEP tool. The participants were prompted with questions such as “The three most important things that I believe are important for nursing students to learn in the clinical environment are:”. The space provided for open-ended responses was the same in each test. Furthermore, data collection occurred on the day the tool was presented to staff. Analysis of quantitative data utilised non-parametric testing with SPSS version 20. A Wilcoxon Signed Rank Test was performed on the Likert scale questions to establish any significant difference between the pre- and post-tests. Such an approach provided triangulation of findings to confirm the voice of the participants was clearly represented across both paradigms. Qualitative datawas collated and analysed using thematic analysis, where recurring notions formed themes to represent participant responses. The participants totalled n = 28, each was not anonymous within their own setting, however the data collected via questionnaires was de-identified and participation was voluntary with the option to with- draw at any stage without coercion. Ethics approval was successfully gained through Flinders University SBREC project number 5170. Results Demographic The majority of the participants were over the age of 41 years (75% 41+ years),with one third being over 50 years old and 75% identifying their current role as a RN or higher (CN, CNC). The older nature of this group leads to an assumption that a greater proportion of the participants were hospital trained RNs and 50% identified this to be the case. Signifi- cantly more than 75% of this group had actively engaged in the supervi- sion role of nursing students for four or more years. mes of each module of CPEP. 743M. Browning, L. Pront / Nurse Education Today 35 (2015) 740–745 Quantitative Findings The educational resource was situated on the nurses' station computer desk top, available and accessible at any time to all staff, la- belled Clinical Supervisors Support Package (CSEP). From a quantitative perspective the findings present three key themes: increased prepared- ness to supervise; increased confidence to promote learning; and use- fulness of the CSEP. Quantitatively the results presented in the following tables represent the percentage of the participants that agree with the statements (A–G), with Table 1 being the pre-test answers and Table 2 being the post-test answers. A Wilcoxon Signed Rank Test was carried out on the pre–post- questions to establish a statistically significant difference. When the participants were asked if they agreed with statement A “I am confident and fully prepared to supervise nursing students in the clinical environment”, 68%(n = 19) agreed with this statement before using the tool. After engagement with the CSEP 96% (n = 26) agree with this question. The result is statistically significant (z = −2.31, p b 0.05) and the effect size was medium (r = 0.327). Statement B asked the participants to rank themselves according to their confidence “I am confident in promoting critical thinking in a nurs- ing student”. Again, 68% (n = 19) agreed with this statement in the pre- test and 96% (n = 26) in the post-test. The result was statistically signif- icant (z =−2.27, p b 0.05) with a medium effect size (r = 0.327). Statement C another confidence question asked “I am confident in assessing a nursing students competency at each year level” with 61% (n = 17) agreeing in the pre-test. While the post-test responses changed to 84% (n = 24) in agreement, this shift was not statistically significant. When the participants were asked if they agreed with statement D “I am confident in promoting learning and opportunities for learning in the clinical environment”, many responded positively with 82% (n = 23). In the post-questionnaire, this had increased only slightly to 92% (n = 25), which was not statistically significant. Statement E “I respect and listen to nursing students learning needs and objectives” resulted in 93% (n = 26) agreeing with the pretest statement. Interestingly, 100% (n = 27) agreed with the statement in the post-test despite the increase not being statistically significant. When asked if they agreed with statement F “I have a clear under- standing of expected year levels learning objectives”, 21%(n = 6) agreed before engagement with the CSEP. The post-test result increased to 96% (n = 26), a result statistically significant (z = −3.7, p b 0.005) with an effect size of large (r = 0.558). Table 1 Level of agreement from pre-test questionnaire. Statement G “I have a clear understanding of how to support nursing students in the clinical environment”, 54% (n = 15) of the participants agree with this statement pretest. The post-test increased to 93% (n = 25) which was statistically significant (z = −2.31, p b 0.05) with an effect size of medium (r = 0.348). Themes Increased Preparedness to Supervise Engagement with the CSEP, afforded supervisors a ‘clearer under- standing of their role’ (participant 12). Understanding achieved through clarification of student, supervisor and educational provider roles en- abled supervisors to better understood their role and responsibilities when supporting students during clinical practice experience. The sig- nificance of this understanding is supported by the analysed shift in statement A. Information provided within this package increased supervisor's awareness of ‘how to approach students’ (participant 23) with an educational focus to their practice. Increased understanding of the role increased confidence in ‘allowing students to take charge of their own learning’ (participant 12). The increased confidence to allow the student to actively own their own learning, appeared founded in the ability to source informa- tion easily through the CSEP. The CSEP offered a framework for roles, and ‘clarification of student expectations’ (participant 13) along with strategies to promote student learning. An example of specific support identified in the CSEP is presented by participants 5, 10, 16 and 27 who recognised how they could link the ANMC competencies in order to support student learning. Information provided by the CSEPmeant, supervisors felt empowered to make changes in their approach to deliver supervision and expressed examples such as offering students opportunities to ‘make decisions’ (participant 4) related to nursing care delivery. In recognising students needed to make decisions, the participants were also cognizant of offer- ing students ‘more time…to ask questions’ (participant 4) promoting student's ability to rationalise the decision for care or action undertaken. These findings suggest supervisors as a result of accessing the CSEP had a clearer understanding of how to support nursing student learning in the clinical setting (Statement G). Insight into the effectiveness of the pack- age culminated in the following statement, I have ‘realised thatmy super- vision skills have hindered my students in the past’ (participant 14). The CSEP increased preparedness for supervisors to promote learning at the targeted year level and scope of practice for individual students as Table 2 Level of agreement from post-test questionnaire. 744 M. Browning, L. Pront / Nurse Education Today 35 (2015) 740–745 identified by the increased agreement with statement F (I have a clear understanding of expected year levels learning objectives). Increased Confidence to Promote Learning The insight the CSEP offered the participants increased understanding of the supervision role which resulted in empowering supervisors with the confidence to promote student learning during their clinical experi- ence. Supervisors recognised that ‘to communicate well’ with students promoted students ‘confidence on their delivery’ (participant 5) of care. In order to promote learning therewas also recognition that communica- tion was founded in the student's relationship with their supervisor. Im- portantly, communication during delivery of nursing care with the student through ‘explaining what I am doing’ was also recognised by this participant (5) as an opportunity to promote education. Notably, a shift of participants' recognition in asking questions as important for stu- dent learningwas identifiedwithfive acknowledging this as significant in the pre-test and fourteen in the post-test. Such statements as ‘I will try and ask and explain tasks and skills’ (participant 12) and encouraging stu- dents to ‘find their own answers’ (participant 12) and ‘look for learning opportunities’ (participant 3) showed an increased confidence not evi- dent in the pre-questionnaire. RNs now felt able to encourage students development through questioning students ‘linking all aspects of care provided’ (participant 5) during care delivery. The descriptors provided were supported by the increased agreement statement B (I am confident in promoting critical thinking in a nursing student). Supervisors suggest the information provided within this supportive package increased their preparedness to support studentswith an educational focus to their prac- ticewith 70% of participants responding that they ‘do you believe this tool will increase your confidence to supervise students’. Usefulness of the CSEP Usefulness of the CSEP was established throughseveral questions within the questionnaire. The first asked the participants: ‘what will you do differently in your role as a result of this tool?’ The participants presented a variety of responses which when thematically coded and included the following: • Posing questions. The CSEP presented examples for supervisors to question students practice in order to establish their understanding and promote critical thinking and development of rationales for prac- tice. This finding was the most prevalent notion offered by 11 participants included comments such as ‘ask more questions e.g.: what would you do next and why’ (participant 6); ‘let them speak more and explain what their doing’ (participant 14). • Time. Six participants individually recognised students required time from their supervisors in order to explore ideas, pose questions and reflect on the activities undertaken through comments such as ‘spend more time discussing and talking…’ (participant 26). • Role clarity. A mechanism for supervisors to clarify their role and that of the student was offered through the CSEP. The ease of access to the package assisted supervisors in promoting the students ability to ‘Un- pack skills…and challenge learning’ (participant 16) relevant to the students learning. Furthermore, the clarification of each year levels expected scope of practice provided supervisors boundaries within which to promote student learning and engagement opportunities. The culminating different perspective as a result of the CSEP was pre- sented from participant 27 who stated ‘show more and not take for granted that they all know what I know’. Discussion Clinical supervision in nursing is considered a role where the RN su- pervises and facilitates student learning through guidance and support in the clinical arena, providing links between theory and practice (Atack et al., 2000; Gray and Smith, 2000; Brammer, 2005; Hallin and Danielson, 2008). However, preparation for the role of supervision is not always evident, available and is questioned by supervisors and students (Byrd et al., 1997; Dunn and Hansford, 1997; Atack et al., 2000; Gray and Smith, 2000; Landmark et al., 2003; Brammer, 2005; Levett-Jones et al., 2006; Zilembo and Monterosso, 2008; Duffy, 2009; Pront et al., 2013). Educational institutions are professionally, morally and ethically bound to support the supervision and promotion of learning for nursing students in the clinical environment. Historically it is an expectation that RNs supervise other health professionals alongwith students howev- er, RNs are not always provided the education or process within which this supervision occurs. Therefore for a supervisor to provide client care in unison to promoting student learning and client safety, the supervisor requires support (Duffy, 2009). Particularly in the understanding of indi- vidual students scope of practice, learning objectives and strategies to de- livery both positive and negative feedback (Clynes and Raftery, 2008; Green, 2011). 745M. Browning, L. Pront / Nurse Education Today 35 (2015) 740–745 This study aimed to provide that support through a simple, self- directed, asynchronous learning package, situated on ward computers (CSEP) that covered the following areas: examples for provision of feed- back, student scope of practice (particularly year level differences), role clarification and identification and strategies for potential issues. The CSEP is innovative in that it is self-directed, uses video examples, uses ward-accessible resources, modular and is targeted in its design to appeal to the busy clinician. The study found that the CSEPwas able to effectively and efficiently increase the confidence and understanding of the RN to perform the role of clinical supervisor. Evidence from both thematic and statistical analysis that identified two key areas of impact: increased pre- paredness to supervise and increased confidence to promote learning. The supervisors also identified that the CSEP was useful for them to pro- vide supervision which promoted student learning. Previous studies (Nolan, 1998; Gray and Smith, 2000; Kilminster and Jolly, 2000; Lyth, 2000; Sharif and Masoumi, 2005; Kevin, 2006; Gravani, 2008; Laming, 2010; Severinsson and Sand, 2010; Borch et al., 2012) have shown that supervisors significantly impact a student's expe- rience of placement. However, support afforded by the CSEP to the super- vising RN has the potential to enhance the student experience by influencing the outcome of learning opportunities along with presenting supervisorymentors fromwhich students can emulatewhen they in turn supervise future students. Although the CSEP tool demonstrated an ability to have a significant positive impact on the nurses' confidence to supervise, there are limita- tions of the tool and this study. The study limitations include the follow- ing: a small participant group situated in a rural location, across four rural hospitals; this may limit the significance and transferability to other settings. The study pre- and post-tests were also carried out on the same day and a follow-up questionnaire to determine the ongoing use of the tool is planned. The questionnaire was also not been tested for validity or reliability. It is also pertinent to acknowledge the re- searchers and participants have a professional relationship with and among each other; however attendance to the educational sessions, use of the educational resource and completion of the questionnaires were entirely voluntary. By using a mixed approach and both researchers being independent from each other, collaborative analysis of data was used to limit research bias. The CSEP in its current form has some issues as it is based in PowerPoint, which presents potential compatibility issues. The current format is also static, preventing the ability to review and update the pack- age.Many supportingdocumentswerenot included (such as clinical chal- lenge paperwork) tominimise the size of the programme. Future versions of the tool should be web-based, more modular, have increased access to various paperwork and possible links for interested individuals to further their learning and time efficiency and simplicity should not be sacrificed to achieve this. This study has demonstrated that the CSEP is effective de- spite these limitations and future versions of this tool could prove an in- valuable resource for clinical areas who provide supervision to the future health workforce. Conclusion This study devised an education package to directly target the nurses who supervise undergraduate nursing students. This study aimed to pro- vide that support through a simple, self-directed, asynchronous learning package, situated on ward computers (CSEP) that covered the following areas: examples for provision of feedback, student scope of practice (par- ticularly year level differences), role clarification and identification and strategies for potential issues. The study found that the CSEP was able to effectively and efficiently increase the confidence and understanding of the RN to perform the role of clinical supervisor, especially in the areas of preparedness to supervise and confidence to promote learning. Future iterations of this education package would be more dynamic if the pack- age was web-based. This education package allows education providers to engage supervising nurses, closing the gap in the support network (Fig. 2). References Atack, L., et al., 2000. Student and staff relationship in a clinical practice model: impact on learning. J. Nurs. Educ. 39, 387–392. 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