When you attempt to login an Avaya Workplace™ client using TLS, it fails and displays the error: Phone service problem: The server certificate is n...

When you attempt to login an Avaya Workplace™ client using TLS, it fails and displays the error: Phone service problem: The server certificate is not trusted. Which action would you take to resolve this error?

A. Install the Avaya Aura® Session Manager (SM) Identity certificate into the Trusted Root Certificate Authorities on Avaya Aura® Communication Manager (CM).
B. Export the identity certificate from Avaya Aura® Session Manager (SM) and import it into the PC using copy and paste.
C. Install the Certificate Authority certificate that signed the Avaya Aura® Session Manager (SM) Identity certificate Into the Trusted Root Certificate Authorities on the PC.
D. Import the Identity Certificate from the Security menu of the Equinox® client into the Avaya Aura® Session Manager (SM) Identity certificate on Avaya Aura® Communication Manager (CM).

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26/05/2023

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Ed

06.08.2023

Para resolver esse erro, a ação correta seria a opção C: Instalar o certificado da Autoridade Certificadora que assinou o certificado de Identidade do Avaya Aura® Session Manager (SM) nos Certificados Raiz Confiáveis do PC. Isso garantirá que o certificado do servidor seja considerado confiável durante a autenticação TLS.

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