Analyzing the Brazilian public sector from the perspective of organizational behavior, the management of communication processes is one of the topi...

Analyzing the Brazilian public sector from the perspective of organizational behavior, the management of communication processes is one of the topics in which public organizations recurrently fail. Often, the use and abuse of technical vocabularies is identified as one of the barriers to effective communication between public agencies and citizen-users. An External Control Auditor of the TCM, invited for an interview on a television program to explain the municipal planning-budget system to citizens, when repeatedly using the acronyms PPA, LDO, and LOA, fails in terms of


a) use of intragroup language, emitting information that may be incomprehensible.
b) difference in status between the sender and the receiver, without a sense of opportunity.
c) proxemic behavior of the sender in interpersonal communication.
d) adoption of distinct frames of reference (values, needs, and expectations).
e) repetition or redundancy of technical nature of organizational communication.