Identify the actors involved in the process, such as users, managers, and clients, who may have different positions and functions and belong to dif...

Identify the actors involved in the process, such as users, managers, and clients, who may have different positions and functions and belong to different areas of the organization. Once this identification is made, the process analyst interviews representatives of each function to obtain information on how the process is currently executed and what roles and responsibilities each person assumes in the context of the process. In the interviews, it is also important to capture subjective impressions of the various stakeholders, focusing on identifying problems or inefficiencies in the process and describing the data that is used during the execution of process tasks. Identify metrics through reports, records, and evidence of task execution in the process. If it is a process already automated by a service-oriented solution, this data can be obtained through the business activity monitoring (BAM) tool. Some examples of process metrics are: task duration time per resource (positions, functions, individuals, systems, and partners), waiting time for task execution, number of process executions per hour, day, or month, number of process executions occurring in parallel, costs for task execution (by using some resource or by the hourly cost of the person involved in the task), revenue generated by task execution. It is important to understand at this point what are the critical metrics for measuring process performance, in the user's or business's perception. Tips: It is important to maintain consistency in the nomenclature of tasks and related entities. Create a standardized vocabulary and apply it to the process model and textual descriptions of tasks. At this point, the process should represent the business logic and can be kept at a high level of granularity. Tasks should represent atomic functions at the business level. The detailing in smaller technical steps will be done in the next activities of the life cycle. Task names usually start with a verb, such as 'analyze credit' and 'register student'.

A modelagem de processos envolve a identificação dos atores envolvidos no processo, como usuários, gestores e clientes, que podem ter diferentes cargos e funções e pertencer a diferentes áreas da organização.
As entrevistas com os atores do processo têm como objetivo obter informações sobre como o processo é executado atualmente e quais papéis e responsabilidades cada pessoa assume no contexto do processo.
A identificação de métricas de processo pode ser feita por meio de relatórios, registros e evidências de execução de tarefas, e algumas das métricas que podem ser utilizadas são o tempo de duração de cada tarefa por recurso, o tempo de espera para execução de cada tarefa, o número de execuções do processo por hora, dia ou mês, entre outras.
É importante manter consistência na nomenclatura das tarefas e entidades relacionadas, criando um vocabulário padronizado e aplicando-o no modelo de processo e nas descrições textuais das tarefas.
a) Apenas as afirmativas 1, 2 e 3 estão corretas.
b) Apenas as afirmativas 2, 3 e 4 estão corretas.
c) Todas as afirmativas estão corretas.
d) Todas as afirmativas estão incorretas.