A call center technician receives a call from a user asking how to update Windows. Which of the following describes what the technician should do? ...
A call center technician receives a call from a user asking how to update Windows. Which of the following describes what the technician should do?
A. Have the user consider using an iPad if the user is unable to complete updates.
B. Have the user text the user's password to the technician.
C. Ask the user to click in the Search field, type Check for Updates, and then press the Enter key.
D. Advise the user to wait for an upcoming, automatic patch.
A. Have the user consider using an iPad if the user is unable to complete updates.
B. Have the user text the user's password to the technician.
C. Ask the user to click in the Search field, type Check for Updates, and then press the Enter key.
D. Advise the user to wait for an upcoming, automatic patch.
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Ed 
A resposta correta é a alternativa C. O técnico do call center deve instruir o usuário a clicar no campo de pesquisa, digitar "Verificar atualizações" e pressionar a tecla Enter. Isso permitirá que o usuário verifique e instale as atualizações disponíveis para o Windows.
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