Joseph Juran, in his work Quality Control Handbook, describes several examples of failures that generate costs for the organization. For the correc...

Joseph Juran, in his work Quality Control Handbook, describes several examples of failures that generate costs for the organization. For the correction and improvements related to these failures, Juran proposes a quality process divided into three parts. Analyze the following statements about this process:

I. The first step is quality planning, which should consider the needs of
II. Programs and procedures should not be used in the improvement of
III. Quality planning should also include the ways to measure, metrics, that will be used by quality.
IV. Quality improvement should have well-established policies and a structure that allows constant development of quality.

Which of the following statements is correct?


a) I and III only.
b) III and IV only.
c) I, II, and IV only.
d) II and IV only.
e) I, II, III, and IV.