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A credit card dispute application has multiple integrations to fetch the card, customer, transaction, and account details. For any exceptions in these integration calls, the cases are routed to different work queues based on the nature of the exception. Analysts open the case from the work queue and perform the Retry/Resume problem flow. What is the optimal way to implement this requirement?
A. Customize the Work-.getFlowProblemOperator activity and set the parameter AssignTo to the work queues based on the exception type.
B. Perform a save-as of the FlowProblems flow rule into your application ruleset and update the ProblemFlowWorkBasket assignment to use a decision table to return the work queue.
C. Perform a save-as of the FlowProblems flow rule into your application ruleset and update the ProblemFlowWorkBasket assignment, Use business logic in Route To section and use a decision tree.
D. Customize the Work-.getFlowProblemOperator activity, and set the OperatorTolInform parameter to the work queues based on the exception type.

há 7 meses

há 7 meses

Pega Lead System Architecture (LSA) PEGACPLSA23V1 PDF Questions and Answers

Pega Lead System Architecture (LSA) PEGACPLSA23V1 PDF Questions and Answers

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Ed

há 7 meses

Para determinar a melhor forma de implementar o requisito descrito, vamos analisar as opções apresentadas: A. Customize the Work-.getFlowProblemOperator activity and set the parameter AssignTo to the work queues based on the exception type. - Esta opção sugere personalizar uma atividade existente, o que pode ser uma solução, mas não necessariamente a mais eficiente. B. Perform a save-as of the FlowProblems flow rule into your application ruleset and update the ProblemFlowWorkBasket assignment to use a decision table to return the work queue. - Usar uma tabela de decisão para determinar a fila de trabalho com base no tipo de exceção é uma abordagem estruturada e flexível. C. Perform a save-as of the FlowProblems flow rule into your application ruleset and update the ProblemFlowWorkBasket assignment, Use business logic in Route To section and use a decision tree. - Embora o uso de uma árvore de decisão possa ser útil, a complexidade pode aumentar, e a opção B já oferece uma solução mais direta. D. Customize the Work-.getFlowProblemOperator activity, and set the OperatorTolInform parameter to the work queues based on the exception type. - Assim como a opção A, personalizar uma atividade existente pode não ser a solução mais ideal. Após analisar as opções, a alternativa que parece ser a mais adequada e eficiente para implementar a lógica de roteamento das exceções é a B: "Perform a save-as of the FlowProblems flow rule into your application ruleset and update the ProblemFlowWorkBasket assignment to use a decision table to return the work queue."

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Pega Lead System Architecture (LSA) PEGACPLSA23V1 PDF Questions and Answers

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