Business_Communication_Skills_-_Socialising

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DELI\ Publishing
Quince Cottage
Htıe [-arre
Peasla]ie
Surrel,GU5 9SW
England
e DH-TA Publishing 2005
All rights reserved. No reproduction, copy or
transmission of this publication may be made
without written permission from the publishers
or in accordance with the provisions of the
Copyright, Designs and Patents Act 1 9 8 8,
or under the terms of any licence perııitting
copying issued by the Copyright Licensing
Agency, 90 Tottenham Court Road,
London WlP 9}IE.
PHOTOCOPIABLE
Pages 46-52 may be photocopied for
use in class but may not be soid or
distributed separately or included in any
other publication for sale or distribution.
|'irsı published 20O 5
Critically read by Sarah Baldy-Kühnapfel
Edited by Catriona Watson-Brown
Designed by Caroline Johnston
Illustration by Phill Burrows
Cover design by Peter Bushell
Picture research by Suzanne Williams
Printed by Halstan and Co., Amersham, Bucks
Photo acknowledgments
Alamy/ront couerlImageState/Pictor International,
p 8tr (Chris Fredriksson), 8cl (acestock); Getty Images
pp Sbr (Thomas Barwick), 14 (Tobias Prasse),
2O (Christopher Bissell), 2 9 (Mel Yates), 32 (|uan
Silva), 3 3l (altrendo images); Punchstoclı Roy alty-t'ree
pp Btl (Photodisc Red/Andersen Ross), 8cr (Digital
Vision/Flying ColouIs Ltd), 9 (PhotoAlto/Eric Audras),
l5 (BananaStock), 21 (image100), 26 (PhotoAlto/Teo
Lannie), 33r (Stockbyte Platinum), 40 (Dynamic
Graphics Group / Creatas), 41 (Brand X Pictures/ER
Productions); Topfoto p 8bl (Novosti)
Photo editing: Pictureresearch.co.uk
ISBN 1-900783-94-0
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Introduction
DF|I,TA Brısjııess Cotıımunicatioıı Skills is a ner,ıı series ivhi;lı ,.j:: .: -ı-.:ı]];]-_:]]_|ı j
approach to develop key communication and laırglıage .ki__s es.::::_ı_ : - : cı1, -
international business environment. The series is desigııe.i 1ır ]:a::ıe:s .ıl b,ıs_iı.,s:
English at pı:e-intermediatc and intermediate level. eit}-ıer pre-serr-ice cır iıı-sı,rı,ıcç,. aııd it
can be used either in the classroom or for self-stı-ıdı:
Fcatures of the series include:
ı Individua.l Needs analysis and Learning o Helpliıl sı_rggesticıns lor laırguage stı-rd1,
journal l Regular language reference and rer-ieiı,
a Awareness-raising activities sections
o Extensive personalized exercises ı Photocopiable resourccs
o Tips for effective performance in ı An integrated audio CD
busincss o Full transcripts and answer keys
Socialisiırg aims to develop thc skills and language needed to cope effectively in English in
a range of typical social situations that business people might encountcr. using a r,arietlı
of means of communication. There are six core units, each containing:
o Context to raise awareness of the skills and issues (including cu]tural aspects )
involved in the varirıus activities of socialising, and to introduce clifferent strategies lbr
developing these skills
a Presentation and Practice - of core language (vocabulary, functional plrrases and
pronunciation) linked to thesc skills
ı Tips (cultural or language reiatcd) on how to be more effective in socia] sitı-ıations
ı Consolidation - to allow learners to apply what they have learned to their orvn rt,ork
situation
o Reference - useful phrases and vocabulary related to each unit
o Review - study suggestions and further practice (ideai for homer,r,ork/self-studlz)
The book also contains:
ı Needs analysis. This encourages you to consider what you need 1o focı-ıs on in order
to get the most out of the book and your learning.
ı Learning journal. This provides the opportunity to reflect and personalize rt hat you
have studied in thc book.
a Resources section. This provides additional matcrial such as photocopiable
liamer,r.orks and cards.
a Answer key. This is designed to enable you to work either alone or with a teacher.
a Transcripts. These detail the content of the accompanying CD.
ğ-{oını üeı u§e tl,ıl§ hooiç Step l Step 2
It is recommended that you start by You should then familiarize yoursclf with
working through the Needs analysis the Learning journal (page 6), to which
(page 5). This will help you to: you are asked to ref'er at the end of cvcry
ı think about ytıur strcngths and core unit.
weaknesses in socialising in English;
ı identify and prioritize your immediate Step 3
and future needs lbr socialising; You should worlr through thc units in the
o determine the order in which you work orcler they 1'eel most appropriate to vour
through the core units of this book. needs and interests.
I hope you enjoy using this book.
>,(ğ
David l(ing
Author
ığ.boı.ıt tİıe aııthor David l(ing has extensive gcneral and Business Eııgiis}: ;:.i:i:_]:. a]]: :..:.h.r traiııiııg
experience. He has rvrilten aııd edilcd il raJ]gc ıı1 1,::::' ,..-.' ::-......,:,.. j... -:]JL]agc-
lcarning materials.
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Learning İournal
DU rİng the COu rSe As you work through each unit, make a note of useful phrases and vocabu]a_r}, }-ou
might use in real life. An example is given, but what you note down wi]l depend on your
own learning pattern.
Example
Unit:1
Useful languageı
You must be (Marcella).
You're based ln ..,,aren'tyou?
5ounds interesting
Useful tips:
Repeat a new name and use it in my
conversation.
Your Learning journal
Unit:1
Useful language:
Useful tips:
Unit:.2
Useful language:
Useful tips:
Unit:3
Useful language:
Useful tips:
UniE 4
Useful language:
Useful tips:
Unit:5
Useful language:
Useful tips:
Unit:6Useful language;
Useful tips:
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Opening a conversation
THlS UNlT LOOKS AT:
l introducing yourself and other people and starting a conversation
l talking about jobs, products and companies
l welcoming people
I checking and clarifying what people say
Çorltext l ln what situations might you have to use English to introduce yourself and
your company?
When meeting new people and starting a conversation in English, what do
you find most difficult?
I(nowing the correct language to use
I(nowing how to greet someone suitably: rtıhcther to sIıake haı:is. i,.,",-, er. iıaııpe
business cards. etc.
ı l(nor,r,ing how to addrcss them after the introc]ucticııı. l'iır cr;.ı:ı:-. _-,, . :>, ]-..1]ıı. or
Surname
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Understaııding what thc other person savs
Responding to thc other person in the rigiıt ıı,a1
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Storting conyersotion, 4 n 1,2 Here are some more examples of opening conversations.
Listen and complete each response.
1 r Hello, I'm Mr Cheng from Shanghai.
+ Good morning, we've r-ıiten , but it's grea1 to meet y6ç
r Yes, I feel we pretty well already.
2 r I don't believe we've
+ I'mJill Anderson, Chief Buyer for Mayfleld Productions. And you are ... ı
r Paola Cilento. from Gianni e Donna, Milan.
+ Sorry, l your first name Paola.
r Yes, Paola, Paola Cilento.
+ Very pleased to meet you.
3 ı I'm so glad We've heard so many good things about you.
+ It's a real pleasure to be here.
4 r Good morning, Mr Nakita. I'm delighted you could come.
Michael Evans.
+ How do you do ... and what's your role in the project?
5 r I'm terribly sorry, I'm sure we 've met before, but
+ I(ate Price from Watership Publishing. We met at last year's conference in Madrid.
r Of course, nice to see you again.
Pı'açüİçe l Put these words into the correct order to make complete sentences.
1 Hello, / pleased to / }ill Davis / meet you. / my name 's / and I'm really
2 Guy Cartier, / This is / Paris office. / in our / who works
3 our / introduce / Jean Paul Lemond, / Sales Manager. / Let me
4 you represent? / do / How do / What company / you do?
5 can't quite / I'm sure / before, l place you. / we've met / but I
6 welcomc / I'd / you / like to / here today.
7 ıiııhtrt / I didn't / you said. / quite catch / Sorr1..
8 you could / so pleased / I'm / come.
9 for me? / but / Sorry, / repeat that / could you
1O you. / so pleased / to have / I'm / finally met
2 Add a negative tag to the end of these sentences to make them into
questions.
Example You're rcpresenting Clayman Jnc, a ren t Yo_u ?
l Your company is based in Toulouse ,
2 You work with Michael Freeman,
3 You've got a copy of our brochure,
4 You're updating your product line,
5 I believe you've already met Teresa Bellisario, ?
6 You came to the conference last year,
7 She works in the Milan oflice,
8 I'm sure you'd lilre a coffee,
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Refeı"ence Useful phroses
lntroductions
I'm / This is ...
How do you do?
Pleased/Delighted/Nice/Glad to meet
you.
Let me introduce ...
You must be ...
Che cki n g a nd cl o rifyi ng
Could you say that again?
Sorry, I didn't catch your name.
Pardon?
You're from... which company?
Sorry, I didn't quite get that. *
Sorry, (Peterson), did you say?
Sorry, what was that again? *
Could you repeat that for me?
Yocabulary
Tolkjng about people
buyer
chief buyer
colleague
customer
engineer
sales manager
Tolking obout your compony
to be based in
corporate training
office furniture
software
Tolking obout your product
concept
delay
draft
initial
to bring out
to come out
to get around
to speed up
turnaround
* informa]
Studysuggestion Build up a bank of commonly used verb + preposition patterns.You can record these
with a definition and an example:
ı by verb
to get
to get oround = to sqreod:Your nome's getting oround.
to get by = to suryiye; We got by with very little extra expenditure lost month.
ı by preposition
out
to bring out = to produce something new:Toyoto hove just brought out o new electric cor.
to come out = to be lounched:Toyoto's new cor is coming out in the spring.
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THlS UNlT LOOKS AT:
§ keeping a conversation going
§ showing interest and responding in a positive way to another person
§ turn-taking: making sure each person has an equal share ofthe conversation
§ talking about job roles, company plans and the business situation
Coı'ttext l fi 2" § Listen to these six dialogues. What are they about?
Write the number of each dialogue next to one of these topics.
iob roles
company plans
a project
the general business situation
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? ğ ğ Z. l rlıe following descriptions match the dialogues. Listen again and
write the number of each dialogue next to the correct description.
a company's plans 1br future growth
a person's role in a projcct
a person's arear ol' expertise
checking the details o1' a project
forecasting thc I'uture
a compan1,'s location plans
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|ı
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4 Ö ?-4 Listen to these phrases and say in which
speaker sounds more interested and positive.
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version -A or B - the
lA
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8AOh reallg?'",
Pş,actiee
Of!İn* 
gour experience
as well?
Is that true for qour
H,y^,""#);}:,ili::,
'İo|w, etc.) to encouroge
the other Person T.o
frovide more 
detoils,
Tip Trg to keep the
.onversotion equollu .__
bolonced, 
you con ınvı ı,
rŞ,*f!;i;ii-:ii:y",
§} '"* 
Listen to these questions from Ricardo and Werner's conversation.
Does the intonation go up (r) or down (\) at the end? Mark the correct
intonation.
1 Can you flll mc in with some background to your company?
2 So, what's your position in thc project?
3 Are Jıou aiming to stajı in 5ı9ç1 present premises?
4 You're part of a larger group, aren't youi
.5 Is that in line with your plans?
5 And how does the market look to you at the moment?
7 How do you see things panning out in the near future?
2 § } 2.6 Listen again and repeat each ofthe above sentences, concentrating
on phrasing and intonation.
3 What could you say in the following situations?
1 A client has been asking you a lot of questions about your iob. You feel 1,oı_ı ]ıaı,e been
talking too much and not learning enough about your client. Ytıu \\,a111 to eııcoLırage
him/her to talk about his/her job.
You want to encourage a clicnt to tell you more about the historlı o1' his lıer coıılpat]\,.
A client has told you a bit about his/hcr job, but you don't really understand ıt]ıat
he/she actually does or ııııhat the job involves.
you r,ııant to encouragc a client to talk about his/her company's plans fcır ll-ıe[ı-ııııre.
You'd like to know a clieııt's opinion about the business climate ltır the ı-ıexı tıı elr e
months.
You .ı,t ant to cstal-ılish if your ideas about the deadlines for a project are the saıııe as
your client's.
4 Complete the sentences using the verbs from the box in the present
continuous.
I
2
)
4
5
Tip The present
ilJHil,,]llxİT.."
dunomic:
İ/e're looking at
possible sites for
İ;:İ,:x:::J]?;::" ı
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ı*ıiı-ii;
t
2
Thc company iııl«,ı ncrtı ınarl<ets in tlıe Far East ıreıı
We out updtıtcd vcrsions of all our main softıçare .ı:
future.
A completely redesigned product range out iıı :]]J :,.
I over as Scnior Project Manager shortl1.
At the moment, r,ııe on an assignment ior ::--. -
Sales of this product riıpidly.
We into new possibilities in Scıı-ıtlı -,\ı-i:.,:- _
We . for a gror,rıth rate of 5% or,er tl,ıe ::.- ,. .
3
1
5
6
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Reference Useful phroses
Finding out more
I understand you're in advertising.
I believe you're in software.
Can you flll me in on some background to
the project2 *
How do you see things panning out over
the next twelve months? *
Are you aiming to expand your business?
What's your forecast for the next
financial year?
How does the market look to you at the
moment?
Turn-toking
How about you? *
That's true.
Is that in line with your plans?
Broadly in line, yes.
That mirrors our own experience.
Yocabulory
Talking obout your compony
premises
revenue
site
spend (norın)
to be stuck in your ways
turnaround time
well-established
Tolking obout compony plons
cautiously
to diversify
finalize
to look into
to make the most of something
outlook
to oversee
to pan out
to predict
to take over
unforeseen
Tolking obout trends
buoyant
to creep up
to drop
to even out
to nosedive
to plummet
to rocket
sluggish
steadily
* informal
Study suggestion lt is very useful to build a list of words for describing upward and downward trends,
as these are very common in business discussions. Some words are used as verbs, nouns
and/or adjectives and adverbs, so it's helpful to record them in a table with examples:
verb
lncrease sales have
increased. increase in sales. European sales.
Our new range is becoming
increasingly popular.
nosedive The market has
nosedived.
They recorded a
nosedive in the last
quarter.
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Bulldlng rapport
THlS UNlT LOOKS AT:
l building a conversation
I asking about family and interests
l talking about other personal topics
l dealing with misunderstandings
l Look at this list of conversation topics.
o Asking about family: rclationship/partner/spouse/children/parents
ı Talking about interests: hobbies/music/sports/leisure activities
ı Aslıing about rııüere a person lives: house/apartment, etc.
ı Asking about whcre a person lives: country/cit]ı/tor,rın, etc.
ı Complimenting someone on their clothes/hair/jewellery, etc.
ı Talking about your salary
ı Talking about relationships at r,t ork
ı Talking about travel and holidays
a Which of these topics do you think you might use with the following
people? Rate the topics on a scale of l to 5, where l is'safe' and 5 is'risky'.
a ar clicnL
b a colleaguc
c asuperior e aprojectpartner
d a subordinate f someone of the opposite gender
2
l
2
a.)
b ln what circumstances might you talk about each topic?
Think about the following questions.
In your country and place of work, which of thc topics above is it normal to talk
about?
Are there any topics which 1,çç r,r.ould ner,er discuss?
Developing a working relationship often involvcs sharing soıne personal information.
What questions might you use to open a ciınversation on any of the abovc topics?
W 3 Bui|ding rapport
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Smoll talk 5 n 3.4 Listen to these six dialogues. What are they about? Write the
number of each conversation next to a topic. Write any words which give
you a clue about the topic area.
}eisure activities
complimenting
home
holidays and travel
interests
iamily
pronunciation 6 { h 3.4 Listen to the dialogues again. Underline the words you think are
stressed in the opening questions. Do the questions 8o up or down at the
end?
,\
tr
tr
tr
tr
tr
tr
1 Did you get them over here?
2 Do you play, Stanislav?
3 So, have you got any family, Pablo?
4 Have you been able to get away for a break this year, I(urt?
5 How do you normally spend your wcekcnds, I(ate?
6 Whereabouts in Zurich do you live, Rolf ?
Pl'aetİce l Read these dialogues. Write the fuIl sentence or question using the correct
form of the words given.
Example r When/ you/ join/ company l Franz?
When did you ioin the com?any, Franz|
+ Three years ago in July.
1 ı, How l yoı l usually / spend / weekend?
+ I lilre to play a round of golf vııhen I can.
2 ı Whereabouts/you/base/ Georges?
+ I'm living and working in Munich at the moment.
1 ı Iladmire /yourtie /Ricardo.
+ Oh, do you like it? I thought I'd wear something bright today!
4 r Do you know Milan, Sally?
+ No / b:ot l I l really / like / go / there / some day.
5 r you l able l get away / holiday / this year / Andrea?
+ Yes, we went to Barbados for a couple of rıııeeks in the spring.
6 r And are you still in New York, Michae]?
+ No / I / mean lI lbe / there / lastyear / notthis year.
7 ı Howl you / know/ PetraJacobson?
+ Oh, we worked together a couple of years back.
tr 3 Building rapport
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Refeı^eııee Useful phroses
You must be Bridget Nielson.
you must have had a difflcult time.
you must be exhausted.
How do you normally spend your
weekend?
Have you been able to get away this year?
Have you been with the London offlce
long?
How long have you lived in Boston?
Whereabouts are you based?
Have you got any family?
whereabouts in Milan do vou live?
What about you?
So (do) I.
I've been admiring your tie.
I guess we'd better be getting back.
It's a small world.
VocobuIory
Talking obout people
to be over something
to compliment (someone on something)
to have good taste
dir,orced
embarrassment
gender
grown up
intimate
lawyer
partner
risky
subordinate
Tolking about places
civilized
to get away
horrendous
outskirts
overlooking
spot
Generol
pretty (atlverb)
a round of golf
to take leave
to owe
Study suggestion You can use the transcripts to focus on stress and intonation in connected speech.
English is a stress-timed language.This means that we speal< with a regular rhythm and
we use stress and intonation to convey special meaning. Practise listening and marl<ing
the transcripts with the stressed words and the intonation, up or down, e.g.
ı l've been admiring your earrings. \ Did you g€! them over herel '+ Oh, do you like them| r' No, actually they were a present from my parlner. \
r Mm, he must have good taste. ı
+ Well, they were my choice, actually. \
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Ente rtaining
THlS UNlT LOOKS AT:
I inviting
l accepting and dec|ining invitations
l recommending and making choices
l asking for help or advice
l expressing preferences
l using humour
Aoyıtext
l lf you were entertaining a visitor, where would you take your guest?
ı to the theatre or opera
a to a sports event
a to a restaurant
a to an exhibition
a somewhere else
2 When would you invite them?
o before the working day
ı during the rıi,orking daü,
o after the working day
a at the weekend
Have you had experience of entertaining a business visitor or of being
entertained?
What was good about the expcrience ?
What was difficult about the experience?
a
a
4 Entertaining
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Humour 5 a We sometlmes use humour to'break the ice' when we are entertaining a
guest.You are going to listen to an amusing story. Before you listen check
that you understand the meaning of the following words and phrases.
a hot-air balloon a balIoonist to float
(You) haven't a clue
to lower lT
b n 4.3 Now listen to the joke and then tell it to your partner.Tin Be coref ul, Humour
depends on the culture
onj thu situotion 
gou
ore in.
c Did you find this story funny?Why (not)? ln what situations would it be
appropriate to tell this joke?
FraÇtİCe l Complete each sentence/question with a verb from the box in the correct
form.
have wonder care recommend decide suit have be
1 Would you_the flsh?
2 I _if you'd like to go on to a club.
3 I'm sorry, but I _ not very keen on flsh.
4 Yes, a quiet drink in a pub would me very well, thanks.
5 Would you _ for another drink?
6 I'm not sure what to choose, what are you _ ?
7 It's late, so I thinlç I _ better get back to the hotel.
8 _ you _ what to drink?
2 n 4.4 We often use expressions with would when inviting or talking about
preferences. Listen again to these examples of would and repeat them.
1 Would you recommend it?
2 We were wondering if you'd like to join us for a mea].
3 That'd be great.
4 That'd suit me better.
5 If you don't mind, I'd rather go back to my hotel.
6 Would you lilre some?
tr 4 Entertaining
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Reference Useful phroses
Inviting
How about going to a Chinese
restaurant?
I was wondering if you'd like to go out for
aThai meal.
Would you like to go for a drink?
Do you feel like going out for a meal?
We could go to a French restaurant.
Suggesting ond offering
Can I get you something to drink?
Would you care for another drink?
What can l tempt you wilh?
Can I top you up? *
Responding to invitqtions ond offers
I'm afraid I'm not very hungry.
I'm not very keen on Indian food.
I really couldn't manage any more to eat.
I'd rather not have any alcohol.
If you don't mind, I'd prefer a salad.
That'd be great.
That'd suit me.
Would you recommend it2
I'd better not ...
Other useful phroses
It's my round.
to feel peckish *
to take pot luck
This is on me. *
Vocobulary
Menus
hors d'euvres
nibbles *
starters
entr6es
salads
main course
flsh
meat
seafood
vegetarian
side orders
desserts
sweets
puddings (BrE)
afters *
* informal
Study suggestion Build your knowledge of colloquial expressions by writing phrases on cards. You can
look at these quickly every day until you are sure of using them correcdy.Write the
function on one side of the card and the example on the other, e.g. Offering lWhot con l
tempt you with?
4 Entertaining
E 
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Açıntexü ı
Making arrangements
THlS UNlT LOOKS AT:
l making suggestions to meet in different situations
l giving reasons for meeting
I agreeing times and places to meet and offering alternatives
I confirming arrangements, numbers and addresses
How do you arrange to meet people for business?
Do you normally nıake the arrangements yourself ?
Docs someone e]se, for example your PA or the receptionist, malıe the arrangements
for you?
Do you normally consult your line manager or other colleagues before arranging a
business meeting?
Do you normally make arrangemenls by plrone, e-mail or letter?
2 What do you find difficult about making arrangements in English?
a times aı-ıd dates
ı using the phone
o ne8ol ialing ıhe meeling
ı clarilying the reason for the meeting and thc agcnda
a understanding the other person
o offering alternatir,,e timcs and dates
a
a
tr 5 Making arrangements
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Agreeingtirnes to meet 3 $f} 5.2 Read these sentences. Choose the correct missing word.Then
listen to the dialogues and check your answers.
1 How are you next wee]<?
a) reserved b) fixed c) taken d) arranged
2 Well.let's it in for now.
a)pen b) ink c)mark d)pencil
3 We can it up later when you're sure.
a)make b)conflrm c)firnr d)deflne
4 Maybe we can take this discussion
a) later b) further c) firmer d) more
5 Yes, that would be good. When
a) suits b)fits c) likes d) goes for
6 It would be really nice if we could
a) meet us b) go c) make d) get
7 Unfortunately, I don't seem to have a clear
a) windoııır b) door c) entry d) room
together for a drink or a meal.
any evening this week.
over lunch.
you?
4 r'[ 5.2 Listen again and write the number of the conversation(s) which:
a makes a possible but not definite arrangement.
b asks the other person what's best for him/her.
c tells us the suggested date is not possible.
d makes a suggestion to continue the meeting.
e makes a vague arrangement, but nothing specific.
5 n 5.2 Listen to the conversations again and answer these questions.
1 what two dates does Frederico offer susanna?
2 Why can't Andrea be sure about Thursday?
3 What are the two possible days for dinner?
ıl what does Andrew offer?
5 What time, day and place do they conflrm?
5 What is the reason for meeting?
7 What expression does Brian use to say he can't meet this week?
Pl"actİÇe l Put these phrases in the right order to make sentences and questions about
making arrangements.
1 if / It would / we could / the project. / to discuss / meet / be good
2 next Monday / be good / Would / for you?
3 two o'clock / Could / next Friday? / you make
4 lunch / How about / for / some time / meeting up / soon?
5 we could l take lyou think / this discussion / further / Do / over lunch?
5 next week? / are you / fixed / How
7 need / to get / as soon l We / together / as possible.
B for you? /When / convenient / would be
tr 5 Making arrangements
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5 a There are some differences between British English and American English
in the way dates are said and written. Read these dates and times and
mark BrE (British English) or AmE (American English) next to each one.
Emiddayğthirty a.m.,E
1 a O612O|O6
2 a the second of November
3 a quarter after four
4 a five of seven
5 a at the weekend
5 a Monday through Friday
b 20106106
b November second
b a quarter past four
b five to seven
b on the weekend
b lrom Monday to Friday
Tip It is bettzr to write
;:t:İİı,;,s*ı:;
deoending on whıch ,,
sgstem is being 
useoı
a quarter to seven
in the evening
b n 5.5 Listen and check.
6 a Look at these times. Write some of the different ways you can say them.
sixteen
,ı
twenty after ten
at night
Tip The 24-hour clock
;a nnt used much ın'İ^""i.on English, Also,
tli',,ffi,jeılıd+
o Jolon in Amerıcon
English (L?:?O)
§
b n 5"6 Listen and check.
Z " f} 5.7 Listen and write the phone numbers you hear.
1
2
3
4
5
b n 5.7 Read the numbers aloud and listen again to check.
8 ü } 5.8 When we make arrangements,we often need to exchange e-mail
addresses and websites. Read the following aloud and then listen to check.
E-mail addresses
l Annie.Parsons@magicorp.com
2 B.C.Paez@nunez.com.es
3 H.Nasakawa@mbf.sphere.org
4 fsdesouza-saviola@openlink.com.br
Websites
5 www.bex.co.uk
6 www.dti.gov.uk/bestpractice
7 www.MultiplyYourSales.org
8 www.e-motivation.com
E 5 Making arrangements
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Dııılluı-p1o,ı
Reference lJsefulphroses
I nviting ond suggesting
It would be good if we could meet up
some time.
Would Tuesday be good for you?
Would you be free on Friday2
How are you fixed this week?
Maybe we can take this further over
dinner.
How about meeting up next week?
Could you make Monday afternoon?
I'd like to get together to di.scuss the
proposal.
I was wondering if we could meet.
Could I suggest Monday?
Responding to invitations ond
suggestions
Thanks for getting back to me.
I could make Tuesday.
I don't have a window this week.
Let me just checl< my diary.
When suits youZ
Next weelç is out, I'm afraid. *
No can do. *
What time would suit you best?
Were you thinking of this weelç?
When would be convenient for you?
Confirming times ond ploces
I'll see you at ... (time) (day/date) (place)
So, that's ... (time) (day/date) (place)
Yocobulory
cold-calling
promptly
slight
suspicious
time-waster x
to firm something up
to iron something out
to meet up
to pencil something in
to put someone in the picture
to put someone off
to speed up
to talk something through
* informa]
Study suggestion ln normal speech, we join words together and drop letters.This is why non-native
speakers often say they dont understand. lt's good practice to look at a transcript
while you are listening and to mark the words in the sentence that are joined together.
Then you can practise saying the sentence in the same wa» e.8. Would ony doy nex week
be goo,Pjou?
tr 5 Making arrangements
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Leave-taking
THlS UNlT LOOKS AT:
l saying you have to leave
I summarizingat the end of a meeting
I thanking and expressing appreciation
l making plans to follow up
Aontext
l Consider when you might have to leave an appointment or meeting. Which
of the following situations might be applicable for you? What would you
normally say and do, e.g. promise to call, shake hands, etc.?
ı At a conference or trade fair
o over drinks at a bar
ı over ]unch or dinner
ı At a c]ub
ı At a sporting event with clients or colleagues
ı Visiting a client
o Hosting a client
o Going out with colleagues
o Meeting to discuss business
ı Meeting prof'essional associates
2 What do you find most difficult about leave-taking? Make a note of some of
the problems you have encountered.
Lf L{LLLLL LLLLLLLLLLLLL
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Pronunciotio, 4 n 6.3 We use a falling intonation to express certainty. Listen to these
phrases and notice how the intonation falls on the final stress. Repeat the
phrases with the same intonation.
1 I really must be gqing. ı
2 Can we leave it there? \
3 Let's just recap on what we've agreed. ı
4 I'll gg[ that to you by Friday. ı
5 Thanks for everything. ı
6 lt's been great. \
7 I'll be in touch. \
5 trJ 6.4 Here are some more common phrases we use when leave-taking.
Listen to each sentence and write it in the correct column according to its
function.
Saying you
have to leave
Summarizing Expressing thanks
and appreciation
Following up
can we leave it
there {or now?
Practİce l Write full sentences using the foltowing words.
Example Thanks / coming / short notice
Thanks for coming at such shoıt notice.
1 must / going
2 must / tracks
3 leave / there?
4 recap / meeting / so far
5 get l you / end of the week
6 appreciate / done / for me
7 be l toıch / soon as possible
6 Leave-taking
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Reference Useful phroses
Ending o meetlng
can we draw it to a closeZ
can we leave it there?
I'd better get going.
I must be going.
I must be making tracks. *
Summorizing
Let's just recap.
To sum up, ...
Can we go over it once again?
Expressing th onks and oppreciotion
I really appreciate all you've done for me.
Thanks for being so helpful/co-operative.
Thanks for making us feel so welcome.
It's been really useful.
I've found our time together really
helpful.
Making plons to follow up
I'll getlbe in touch.
I'll get that to you by ...
I'll get (something done)by...
Vocobulory
at short notice
to collaborate
collaboration
deadline
to draw up
to finalize
to get caught up
hospitality
to make tracks
minutes
projection
to recap
to text
* informa'|
Study suggestion lt helps to practise what to say if you can take one part in the conversation. ln the
dialogues, play the CD part of one person.Then stop the CD and try to say the other
person's Part.Then listen to the CD to compare.You can use the transcript at first, but
try to memorize your part of the dialogue.
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Resources
Note: The material on pages 46-52 may be photocopied for use in class.
Unit I
Making conversotion
Unit l
What would you soy?
do meet heard about
My
Company
+---- - -- ------ - ----l--- ---- ----- - -----t
before introduce
... , aren't
you?
glad
you're
from
didn't
catch
welcome
I'm delighted
i
i Where... role
\.,
}e(
(o] ı-oJ
colleague Let me
ll
ll
repeat i finally
I
I
I
rlpleasure i met
I
I
I
||||||
^llClüCl you Say/ i Come l
lJ
lI
lt
lI
-------l----
ntCe
1 You meet someone for the first time after communicating with
him/her on the phone and by e-mail.
2 You meet a long-term customer after he/she has been on holiday.
3 You bump into some colleagues in a restaurant.
4 Someone offers you their business card, but you realize you
haven't got yours with you.
5 You want to ask a client if you can use his/her first name.
5 You realize the other person's English isn't very good and that you
need to speak slower.
+
!l Resources from Socialising by David King @ »ELTA puBLIsHING 2oo5
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Whot would you say?
\rİlıl" <t
l nviting and responding
İ Al lnvite B to a nightclub.
İ Use ... ıponderiııg if ...
.A3 Ask B if he/she's feeling hungry.
Invite him/her for an Indian meal.
1 A visiting client is staying in your town for the weekend. You
want to find some common interests so that you can invite
him/her to spend some time with you.
2 You find yourself talking to the boss of your company at an offlce
drinks party. The boss is of the opposite gender to you.
3 You are going to work on a new project with a male colleague
from another country. He visits your office. You haven't met
before. You are talking to him in the coffee break.
4 You try to make conversation about holidays vtrith a visiting
client.
5 A line manager of the opposite gender pays you a compliment on
the way you are dressed.
6 A visiting client tells you he must phone home urgently on a
family matter.
7 You are talking to a female colleague and you find out that her
husband has recently died.
8 A co]league of yours wants to talk about one of his/her managers
whom he/she doesn't like.
Bl Refuse As invitation, saying you are
too tired.
83 You're feeling quite hungry, but don't like
spicy food. Suggest an alternative.
l - -_-----!--- --_---------li---------- T -- i
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A4 You are in a bar, and B's glass is empty. 84 Say you think it's your turn to buy the
drinks and ask A what hei she wants.
A5 Say what you prefer to eat. Ask for advice. 85 Listen to what A would prefer to eat.
Recommend something.
i .\6 You need to 'break the ice' with B. i 86 Listen to As joke. Tell A another joke.
Il
I Say something amusing. ieçi------ ---------i--V
.d^b
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Answer key
presentation
l 1 Sean introduces Lisa 2 gives
3 the company's name 4 had heard
5 had heard 6 software 7 a buyer 8 faster
2 1 lt's Henrik Pedersen.
2 I'm Sean Howe ... and this is my colleague Lisa
Stewart...
3 ... who's responsible for organizing the day.
4 I ]<now. You're based in Stockholm, aren't you?
5 Your name's getting around.
6 ... and this new software you've just brought out.
7 What sort of thing are you looking for2
3 2,4,5,10
4 1 spoken on the phone; in person; know each other
2 been introduced; didn't get; was it?
3 we've finally met
4 Let me introduce my colleague
5 I can't quite place you
Practice
l 1 Hello, my name's ]ill Davis and I'm reall5,
pleased to meet you.
2 This is Guy Cartier, who works in our Paris
offlce.
3 Let me introduce Jean-Paul Lemond, our Sales
Manager.
4 How do you do? What company do you
represent?
5 I'm sure we've met before, but I can't quite place
you.
6 I'd like to welcome you here today.
7 Sorry, I didn't quite catch what you said.
8 l'm so pleased you could come.
9 Sorry, but could you repeat that lbr me?
10 I'm so pleased to have linally met you.
2 1 isn't it? 2 don't you? 3 havcn't you?
4 aren't you? 5 haven't you? 6 didn't you?
7 doesn't she? 8 wouldn't you?
3 1 Pleased to meet you.
2 How do you do?
3 Sorry, I didn't catch your name.
4 I'm so glad you could come.
5 I'm really plea§ed we've fina}ly met.
6 I'd ]ike to welcome you here toda)ı.
6 Suggested a]?su/ers
1 It's really nice to flnally meet you in person.
2 Hello, nice to see you again. Did you have a good
breal<?
3 Hello. What a surprise to see you here! Are you
enjoying your meal?
4 Thanks. I'm alraid I haven't got my card with me,
but l'll send it to you straightaway. Here's my
email address, by the way.
5 Do you mind if I call you (Ana), by the way?
6 Sorry, I think I'm probably going too fast. Shall I
repeat that more slowly?
Review
Usefui phroses
1d 2a 3f lb 5c 6e
Vacabuiary
1 out 2 around 3 about 1 ol 5 in 6 up
7 around 8 out
Fı"orıunçiııtioıı
Suggested answers
1 ı I work for Oxford Intcrnational. \
+ Oh, rcally? z ı Which ojfice? ı
2 r I think you've already got the address of our
website, haven't you2 ı
+ No, I haven't, actually. ı ıı
3 r I think we've probably been involved in the same
Dtoject. ıı
+ Oh, have we? ' When was that? \4 r Hello, you must bc loachim, am I right? ı
+ Yes, that's right. ı Pleased to meet you at last. \
5 r We 're hoping to expaıd into Eastern Europe next
Vear. \
+ oh, are you? u Tell me more. \
6 r I'm sure we've met before, but I can'! quite place
you. \
+ Have r,ı,e? ' Maybe we met at the Madrid trade
fair last year. '\
i-iııit 2
Transeripts
2.1
1 r So Piotr, I understand you're anexpert in
eJearning.
+ Well, e-learning is my area, but like cveryone else,
I'm learning new things all the time.
2 r How do you see things panning out in the near
future?
+ lt's a bit dilficult to predict the next few months,
but rıı,e're ı,ery confldcnt of continued groııııth
over time.
3 r Are you aiming to sta_v in 1,6ç1, present premises?
+ For the time being, probabl1,. But rı,e're looking at
possible siıes for expaıısion.
4 r Our idea is to get phase l finished before the end
ol the year. Is that in liıre ıı.ith your plans?
+ Broadiy in liı-ıe. 1,es, Tholıgh it may not be
possible to finalize ail the details by Christmas.
tr Transcnipts and answer keys
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Practice
1l,, 2\ 3, 4, 5, 6\ 7\
3 Suggestedansulers
l So, I understand you're an expert in (human
resources ).
2 Can you flll me in with some background to your
company?
3 So, what exactly is your role?
4 What direction do you see your company taking?
5 How do you see things panning out this year?
6 Is that in line with your plans?
4 1's/isexpanding 2're/arebringing
3 's/is coming 4 'm/am taking
5 'relare working 6 'relare rising
7'relare looking 8 'relare aiming
6 Suggesteda,lswers
1 I'm sorry, would you mind if I just take this call?
It's rather urgent.
2 Sorry to leave you like that. Now where were wei
I thinlç we were talking about ...
3 Oh, hello, (Franz), do you know (Sofla)? Let me
introduce you. We were just talking about ...
4 Excuse me, there's someone I need to see. Would
you mind if I just went over and said hello?
Review
5kiilş
1 Because they are 'open' questions which encourage
people to answer with more than just 'yes' or 'no'.
2 Stıggestedansıuer
4, I, 5,2,3
{Jseftıi phro§e§
1 Can you flll me in on the background to the project?
2 So what exactly is your role?
3 You merged with CDG last year, didn't you?
4 Are you aiming to increase your market share?
5 So, how do you see things panning out this year?
6 Is that in line with your ideas?
7 so. how does the markct look to vou at the
moment?
Vaeabwiary
1 Going up quickly: rocket
Going up: risc. picl< up. increasc. crcep up
Not movingı optimistic: be buoyant
ııeutral: be steady, be stable, even out
pessinristic; be sluggish
Going down: fall, drop, decrease
Going down quickly: nosedive, plummet
Note: iırcızas e, decrease, ııosediııe are often used as
nouns. e.g. We'ııe seen on iı,ıcrease l a decrease / a
nosedive in sa/es.
Unit 3
Tronscripts
3.1
Michelleı It sounds exciting, doesn't it?
Frank: Mm. great, and it's good to get a chance to
meet the rest of the project team.
M: Yes, it is ... have you been with the NewYork offlce
long, Frank?
F: A couple of years; before that, I was based in
London.
M: Oh really? So, you must know Graham Robson,
ıhen]
F: Yes, very rı.ell - he's an old friend. And what about
you?
Mı I joined at the beginning of iast year.
F: Oh, no, I meant, how do you know Graham?
M: Oh sorry, well, we worked together last year on the
Transair project. He was my team leader. He's great -
really brilliant 1o work with!
F: Yeah, Graham and I go back a long way. Small
world, eh?
3,2
F: So, I guess you're based in Paris. I'd really like to live
there.
M: Oh, did you, when was that?
F: No, I said 'I'd like to live there.'You know it's one of
my dreams.
M: Oh, right! Yes, it's a great city, but oh so expensive.
F: Yeerh, I guess it must be ... ]ike NewYork and
London. And have you got an apartment like me?
M: A small house, actually. It's big enough for the tvııo
of us.
F: Right. And what does your husband do?
M: Well, we're divorced actually. I live with my small
daughter.
F: Oh, I see, sorry. I thought, you know, when you said
'the two of us', you meant ...
M: No, it's OI(. These things happen. I'm over it now.
F: Yeah, still, it's never easy. I just love Paris. It's such a
beautiful and civilized place.
M: Yes, it is. When I travel, I realize how lucky I am to
live there.
F: Weil, I suppose we'dbetter be getting back.
M: Yep, they'll be waiting to start.
).)
1 Oh, no, I meant, how do you know Graham?
2 No, I said 'I'd like to live therc.'You know it's one of
my dreams.
3 Oh, I see, sorry. I thought, you knoq when you said
the two of us, you meant ...
![ Transcripts and answer keys
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Review
)Krİls
7 Stıgplestetl ansu/ers
1 When did you join ... ? / How long have you been
with... ?
2 How do you normally spend your weekends?
3 Whereabouts ... ? / What part of ... do you live in? /
Have you got an apartment?
4 Have you been able to get away for a brealr? /
Going anywhere nice?
5 What about you?
6 Apologize and pitk up a preı,iotıs safer topic.
2 Suggestedanswers
l When did you join ... ? / How long have you been
with... ?
2 How long have you been iiving in ... ? / Have you
been there long?
3 How do you like to keep flt? / Do you do any sport?
4 And have you got any family?
5 Horııı do normally spend your weekends?
6 Did you go anywhere nice? / How did you spend
you iast holiday?
7 I've been admiring your 1ie.
8 What sort of music do you like? / What sort of
things do you listen to?
9 Is there anything you prefer not to eat? / Are you
vegetarian or anything?
Vocabuiory
ld 2h 3a 41 5c 6e 7b 8g
Uııiü 4
Ti"onscripts
4.1
l r Would you like to go out ibr a meal a little later
on?
+ Well, that's a really nice thought, but if you don't
mind, I'd rather go back to my hotel. I'm really
tired alter our 1ong day and I've got an early start
tomorrorıtı
ı Of course, l quite understand. You must be
exhausted. So, see you tomorrow, then.
+ Yes, see you tomorror,tr
2 ı. Have you got anything on tonight?
+ No, I was just going to go back to the hotel.
 We wcre wondering if you'd like to ioin us lbr a
meal?
+ Oh, right, yes, that would bc great.
r We'd like to take you to this really great Thai
restaurant we kncıw.
+ Oh, I'm sorry, but I'm not very keen on Thai food,
I'm afraid. You see. I can't ea1 coconut.
r oh, dear, rıi,hat a pity. we could go to the chinese
in the same street. Would that be OI(?
+ Yes, that would suit me better ... souncls great,
thanks.
3 r So what can I get you?
+ Mm, I'm not really sure nıhat to have. What are
you having?
r I think I'm going to harze a glass of red wine.
Wou]d you like some?
+ Mm, no, I'd better not have any alcohol. I've got a
long afternoon ahead of me, so just a tonic for
me.
r Ice and lemon in that?
+ Yes, please.
4 r OI(? Have you decided what to have?
+ Maybe you could help me? There are one or tııtıo
things on the menu I'm not sure of. F'or example,
what's 'lemon sole'?
r It's a white fish ... it's got quite a delicate taste.
+ Sounds nice. Would you recommcnd it?
 Ycs, it's a good choicc. I'll havc the same.
1.2
Would you like to go out for a meal?
Have you got anything on tonight?
We were wondering if you'd like to ...
We'd like to ttıke you to ...
We could go to the Chinese ...
What can I get you?
Would you like some?
Yes, that rn ould be great.
Sounds great, thanks.
E Transcripts and answer keys
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Practice
1 1 recommend 2 w,as wondering 3 'm 4 suit
5 care 5 having 7 'dlhad 8 Have; decided
3 1c 2h 3f 4i 59 6j 7e 8a 9b
tOd
Review
)İ(r]rs
see the Reference secticırr.
Usefııi p&ıroses
1 Wou]d you like/care to 2 that would suit
3 That would be 4 \ı\,buld you recommend
5 you'd care/like to 6 I'd sooner/rather
7 Would you care for 8 I'd rather/sooner
Vocobuiony
1would; like 2 can; get 3 tcmpt; with
4 That; suit 5 recommend it 6 Vou care
Unit §
Tronscripts
5.1
Giorgio: Hi, Herman, it's Giorgio here.
Herman: Oh, Giorgio. Hi. How are you?
G: I'm fine. Listen, Herman, I wanted to thank you for
all the great work you've done on the marketing
project. Your ideas have really made a differcnce. I'd
like to thank you properly over a meal.
H: Oh. that's very nice of you. I've enjoyed working
with you. Yes, a meal would be great. So, when were
you thinking of?
G: Well, would Friday evening next week be good for
you?
H: Let me iust check. Right, I could make Friday.
G: Ol( ... I was wondering if you'd like to bring your
partner, and we could make it a foursome.
H: Well, I'd have to check that she's free, but yes, that
would be very nicc.
G: OI(, let's say provisionally eight o'clock at ...
Bruno's. This is on me, by the way.
H: OI(, thanks. I'll get back to you to confirm, but all
being rıı,ell, we'll see you at eight, then, on Friday
outside Bruno's.
G: Grcat, I'll look forward to it. See you then.
H: Yeah, thanks for ringing. Bye!
5.2
1 r Hi, Susanna. I'd like us to mect up sometime
Soon.
+ That's good news, Frederico. How arc you flxed
next week?
r I could makc wednesdav alternoon or Thursdav
lunch.
2 r I should be free on Thursday, but I'm not 10O per
cent sure. There's a slight possibility l'll have to go
to Milan. I can te]l you tomorrow.
+ OI(, Andrea, well, let's pencil it in lbr now and
you can let me know tomorrow.
3 r Are you able to let me know yet about dinner on
Tuesday?
+ Well, it should be OI( - if not Tuesday, then
delinitely Wednesday.
r Either day is OI( for me. We can firm it up later
whcn you're sure.
4 r lt's been really interesting talking to you. Maybe
we can take this discussion further over lunch.
+ That sounds an exccllent idea, Andrew.
5 r Ah, Piotr, how about meeting up lbr coffee onc
morning soon?
+ Yes, that rıı,ould be good. When suits you?
A Tomorrow? Could you makc tomoı:row at elevcn?
+ Yes, I don't see why not.
r Great, so, that's eleven o'clock tomorrow
dorıi,nstairs in the coffee bar.
6 r It would be really nice if ııı.e could get together for
a drink or a meal.
+ Yes, wouldn't it? Let's try and make a date.
7 ı, Hi, Brian. Any chance of us meeting up for a chat
over a drinlç?
+ Sure. Let me just check the diary. Mmm,
unfortunately, I don't seem to have a clear
window any evening this weelç.
5.3
1 Would any day next week be good lbr you?
2 I could make Monday afternoon.
3 How are you flxed next week?
4 Maybe we can take this discussion further over
lunch.
5 I think wc need to get together as soon as we can.
6 Let's pencil it in for now.
7 We can iirm it up later when you're sure.
8 I'll see you at three o'clock on Wednesday in thc
hotel reception.
5,4
1 be good for you? / any day next week be good for
you? / Would any day next week be good for you?
2 Monday afternoon. / I could make Monday
afternoon.
3 next week? / How are you fixed next week?
4 further over ]unch. / take this discussion further
over lunch. / Maybe we can take this discussion
furthcr over lunch.
5 as soon as we can. / to get togethcr as soon as we
can. / I think we need to get together as soon as we
Can.
5 for now. / Let's pencil it in for now.
7 when you're sure. / later when you're sure. / We can
firm it up later when you're surc.
Transcripts and answer keys
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2
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61
hotel receııtion.
aAmE bBrE
a BrE b AmE
a AmE b BrE
a AmE b BrE
a BrE b AmE
a AmE b BrE
seven thirty a.m.
half past seven a.ın.
seven thirty in the morning
thirty aller seven a.m,
twe]ve midday
twelve noon
trtıelve o'clock midday
twelve hundred hours
sixteen fifleen
four fifteen in the afternoon
a quarter past lbur p.m.
quarter alter four
a quarler to seven in ıhe evening
six forty-five p.m.
quarter of seven in the evening
eighteen fbrty-flr,e
nineteen twenty-flve
seven twenty-five in the evening
twenty-flve past seven p.m.
twenty-five alter seven in the evening
twenty after ten at night
ten twenty p.m.
twenty-two twenty
twenty minutes past ten at night
7 l 07798 426367
2 0208 6743oI3
3 07802 797240
+ OI782 597228 ext.249
5 oo142079243822
Review
§kiils
2 See the Tip on page 35.
Usefui piıroses
1e 2i 3a 49 5b 6c 7] 8d 9f 10h
Vocobıı}ory
7r'
2 We arranged a meeting to iron out some of the
problems.
3 Maybe we can meet up to discuss this further?
4 when wouid be convenient for vou?
5r'
6r'
7 Thanks for getting back to me.
81/
9r'
10 I'd like to take this further over dinner.
Unit ö
Ti"onscripts
6.1
Annaı I'm sorry, but I really must be going. Can we
leave it there?
Bruce: Yes, of course. You mustn't ıniss your flight.
We need to get you to the airport before the rush hour.
A: Yes, I'd better get going if I don't want to get caught
up in traftic. So, have we more or less finalized
everything we need to?
B: Mm-hm. l think so. Let's just recap on what we've
agreed.
A: Right. I'm going to produce our modified projection
before the end of this month.
B: With nerv costings and deadlines2
A: Yes, I'll get that to you by lrriday the 29th at the
latcst. after I've met rvith the technica] team.
B: And we're going to revie,ıııı the financing
arrangcmcnts in linc with your extra costs.
A: Mmm, that's right. So, thanks for everything. I
really appreciatc your hospitality and everything
you'vc donc for me. It's been great.
6.2
B: And we're going to review the financing
arrangements in line with your extra costs.
A: That's right. So, thanks for everything. I really
appreciate your hospitality and everything you've done
fbı: mc. It's been great.
B: Our pleasure, rıı,e're here 1o help if r,ııe can. Thank
you for coming over at such short notice. I'm looking
forward to our coilaboration.
A: Likewise. Well, I must be making tracks or I'll miss
my plane. I'll be in touch as soon as I'm back in thc
offlce.
B: Yes, I'll flrm up the minutes of this meeting and
send them to you. When we've got your modifications,
l'll gct a draft contract drawn up.
Aı Great. Well, thanks again and I'm sure we'll be
meeling up before too long.
B: Yes, just ask thc waiter to call you a taxi. Have a
good flight back.
A: Thanks, bye.
6.3
1 I really must be going.
2 Can we ]eave it there?
3 Let's just recap on what we've agreed.
4 I'll get that to you by Friday.
.5 Thanks for everything.
6 lt's been great.
7 I'll be in touch.
![ Transcripts and answer keys
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Practice
l 1 I really must be/get going.
2 I (really) must be malring traclçs.
3 Can we leave it there?
4 Let's recap on the meeting so far.
5 I'll get that to you by/before the end of the weelç. /
I'll get baclç to you byibefore the end of the week.
6 I really appreciate everything you've done for me.
7 I'll be in touch as soon as possible.
2 1 I'l|. get that to you by Friday.
2 I'll get in touch on Monday.
3 I'll get that done by the end of the weelç.
4 I'll phone you when I get baclr.
5 We'll get a contract drawn up for you.
5 I'll get the flgures sent to you.
7 I must get going a§ soon as possible.
3 1b 2d 3e 4f 5a6c
Review
Skills
a Saying you have to leave: 3, 5
b Summarizing at the end of a meeting: 5
c Thanking and expressing appreciation: 1, 4, 8
d Making plansto ficllowup: 2, 7
Useful phroses
1 I'm afraid I'll have to get going now.
2 Thanks so much for everything you've done.
3 We need to just go over what we've agreed.
4 I'll phone you as soon as I get back to the offlce.
5 I appreciate all the trouble you've gone to.
6 So, have we more or less flnalized everything we
need to?
Vocabulary
1 get caught up 2 projection 3 short notice
4 deadline 5 cbllaborate 6 hospitality 7 recap
Secret word: goodbye
@ Transcripts and answer keys