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1a Questão (Ref.: 202008394711) Keeping a conversation going with someone you don' t know very well is really an action of class, of elegance. You cannot be too formal or too informal to talk and keep talking to people you' re not very close. Choose the best phrase to keep a conversation going between the options below: How much money do you make at work? Do you often travel to France? How old are you? None of the answers above. What do you think about my clothes? 2a Questão (Ref.: 202008395010) What is the best answer for this dialogue? Ms. Norton: Good morning! I see on your resume that you worked as a manager at Business Country. Could you tell me a little more about your responsibilities there? Carrie Susan: Sure, ok. I was responsible for overseeing about 30 employees, I did all of the ordering for the store, and I kept track of the inventory. Ms. Norton: What was the most difficult part of your job? Carrie Susan: Probably handling angry customers. We didn't have them very often, but when we did, I needed to make sure they were well taken care of. After all, the customer is always right. Ms. Norton: That's how we feel here, too. How long did you work there? Carrie Susan: I was there for 3 1/2 years. I left the company last month. Ms. Norton: And why did you leave? Carrie Susan: .............................................. My boyfriend has been transferred to New York City and I understand your company has an opening there, too. None of the answers above. My boyfriend didn't like my job. Well, I got tired of the job. Well, I got emotionally involved with someone in the company. 3a Questão (Ref.: 202008394596) Choose the best alternative for this situation: When your job is safe and there's no fear of losing it, your situation is ____________________. (b) safe (d) challenge (c) secure (a) dangerous (e) downsizing 4a Questão (Ref.: 202008405435) Which of the following alternatives would you use to reschedule an appointment? a) Are you available on the 17th? e) Can we postpone our appointment? b) Could we meet 10 am on Monday 4th of July? c) Are you free next week? d) Would Friday suit you? 5a Questão (Ref.: 202008395316) Select the best statement: (c) To deal with customers (e) To handle to customers. (a) To treat customers (b) To treat with clients (d) To deal customers 6a Questão (Ref.: 202008422721) When in a business meeting you can all the time-tested techniques to ensure better results except one. Choose the alternative that must not be used in this situation: Be prepared Improvise all the time. Have an agenda. Start on time and end on time. Maintain the focus. 7a Questão (Ref.: 202008511372) Complete the sentences with the right word or phrase, considering a project overview. I. The previously agreed date to finish something like a report or project, is the _______________ II. The large parts of a project, like development, implementation etc..., each is called a ________ III. When something influences or affects something else, we say it has a __________________ IV. The smaller parts in a project, which are parts of a stage, are called __________________ deadline ¿ tasks ¿ knock on effect - stage deadline ¿ stage ¿ knock on effect - tasks deadline ¿ tasks ¿ reach a target - pieces budget ¿ stage ¿ knock on effect - pieces budget ¿ stage ¿ reach a target - tasks 8a Questão (Ref.: 202008422698) In a lecture, you have to respect some particular procedures when you welcome your audience. It is so because lectures involve a more formal attitude. Which of the welcome expressions is not appropriate in such situation? On behalf of Intel, I'd like to welcome you. Welcome to Microsoft. Thank you for coming today. Good morning, ladies and gentlemen. Hi, everyone! What is up! 9a Questão (Ref.: 202008395810) Choose the best alternative to reply a friend who is giving his/her opinion about something. I'm not sure that I agree, because... / I think it all depends on... There's a lot in what you say, but.../ You must be joking. I was really surprise to hear your news. / I see you are getting at, but... I'm looking for my keys. / Are you quite sure about that? What makes you say that? / My home isn't in the country, but it seems like it. 10a Questão (Ref.: 202011559782) Politeness is a familiar concept in every language and culture. Mark the option which follows this criteria. Shut up! Don't open the front door! You 'd better watch out when you are driving! I'm gonna travel next weekend. "Would you mind telling me where River Road Drive is, please?"
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