CertQueen CompTIA A 220-1102 Exam Updated Material

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220-1102
Exam Name: CompTIA A+ Certification Core 2 Exam
Full version: 282 Q&As
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1. A technician at a customer site is troubleshooting a laptop A software update needs to be
downloaded but the company's proxy is blocking traffic to the update site.
Which of the following should the technician perform?
A. Change the DNS address to 1.1.1.1
B. Update Group Policy
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https://www.certqueen.com/220-1102.html
C. Add the site to the client's exceptions list
D. Verity the software license is current.
Answer: C
Explanation:
The technician should add the update site to the client’s exceptions list to bypass the proxy.
This can be done through the client’s web browser settings, where the proxy settings can be
configured. By adding the update site to the exceptions list, the client will be able to access the
site and download the software update.
2. A new service desk is having a difficult time managing the volume of requests.
Which of the following is the BEST solution for the department?
A. Implementing a support portal
B. Creating a ticketing system
C. Commissioning an automated callback system
D. Submitting tickets through email
Answer: A
Explanation:
A support portal is an online system that allows customers to access customer service tools,
submit requests and view status updates, as well as access information such as how-to guides,
FAQs, and other self-service resources. This would be the best solution for the service desk, as
it would allow them to easily manage the volume of requests by allowing customers to submit
their own requests and view the status of their requests. Additionally, the portal would provide
customers with self-service resources that can help them resolve their own issues, reducing the
amount of tickets that need to be handled by the service desk.
3. Which of the following is used to explain issues that may occur during a change
implementation?
A. Scope change
B. End-user acceptance
C. Risk analysis
D. Rollback plan
Answer: C
Explanation:
Risk analysis is used to explain issues that may occur during a change implementation. Risk
analysis is a process of identifying, assessing and prioritizing potential risks that may affect a
project or an activity. Risk analysis can help determine the likelihood and impact of various
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issues that may arise during a change implementation, such as technical errors, compatibility
problems, security breaches, performance degradation or user dissatisfaction. Risk analysis can
also help plan and prepare for mitigating or avoiding these issues. Scope change is a
modification of the original goals, requirements or deliverables of a project or an activity. Scope
change is not used to explain issues that may occur during a change implementation but to
reflect changes in expectations or needs of the stakeholders. End-user acceptance is a
measure of how well the users are satisfied with and adopt a new system or service. End-user
acceptance is not used to explain issues that may occur during a change implementation but to
evaluate the success and effectiveness of the change. Rollback plan is a contingency plan that
describes how to restore a system or service to its previous state in case of a failed or
problematic change implementation. Rollback plan is not used to explain issues that may occur
during a change implementation but to recover from them.
References: CompTIA A+ Core 2 (220-1002) Certification Exam Objectives Version 4.0,
Domain 5.2
4. A bank would like to enhance building security in order to prevent vehicles from driving into
the building while also maintaining easy access for customers.
Which of the following BEST addresses this need?
A. Guards
B. Bollards
C. Motion sensors
D. Access control vestibule
Answer: B
Explanation:
Bollards are the best solution to enhance building security in order to prevent vehicles from
driving into the building while also maintaining easy access for customers4
References: 2. Bollards. Retrieved from https://en.wikipedia.org/wiki/Bollard
5. Sensitive data was leaked from a user's smartphone. A technician discovered an unapproved
application was installed, and the user has full access to the device's command shell.
Which of the following is the NEXT step the technician should take to find the cause of the
leaked data?
A. Restore the device to factory settings.
B. Uninstall the unapproved application.
C. Disable the ability to install applications from unknown sources.
D. Ensure the device is connected to the corporate WiFi network.
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Answer: B
Explanation:
The technician should disable the user’s access to the device’s command shell. This will
prevent the user from accessing sensitive data and will help to prevent further data leaks. The
technician should then investigate the unapproved application to determine if it is the cause of
the data leak. If the application is found to be the cause of the leak, the technician should
uninstall the application and restore the device to factory settings. If the application is not the
cause of the leak, the technician should investigate further to determine the cause of the leak.
Disabling the ability to install applications from unknown sources can help to prevent future data
leaks, but it is not the next step the technician should take in this scenario. Ensuring the device
is connected to the corporate WiFi network is not relevant to this scenario1
6. A user's system is infected with malware. A technician updates the anti-malware software
and runs a scan that removes the malware. After the user reboots the system, it once again
becomes infected with malware.
Which of the following will MOST likely help to permanently remove the malware?
A. Enabling System Restore
B. Educating the user
C. Booting into safe mode
D. Scheduling a scan
Answer: B
Explanation:
Although updating the anti-malware software and running scans are important steps in removing
malware, they may not be sufficient to permanently remove the malware if the user keeps
engaging in behaviors that leave the system vulnerable, such as downloading unknown files or
visiting malicious websites. Therefore, educating the user on safe computing practices is the
best way to prevent future infections and permanently remove the malware.
Enabling System Restore, Booting into safe mode, and scheduling a scan are not the most
efficient ways to permanently remove the malware. Enabling System Restore and Booting into
safe mode may help in some cases, but they may not be sufficient to permanently remove the
malware. Scheduling a scan is also important for detecting and removing malware, but it may
not be sufficient to prevent future infections.
https://partners.comptia.org/docs/default-source/resources/comptia-a-220-1102-exam-
objectives-(3-0)
7. When a user calls in to report an issue, a technician submits a ticket on the user's behalf.
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Which of the following practices should the technician use to make sure the ticket is associated
with the correct user?
A. Have the user provide a callback phone number to be added to the ticket
B. Assign the ticket to the department's power user
C. Register the ticket with a unique user identifier
D. Provide the user with a unique ticket number that can be referenced on subsequent calls.
Answer: D
Explanation:
The technician should provide the user with a unique ticket number that can be referenced on
subsequent calls to make sure the ticket is associated with the correct user. This is because
registering the ticket with a unique user identifier, having the user provide a callback phone
number to be added to the ticket, or assigning the ticket to the department’s power user will not
ensure that the ticket is associated with the correct user2.
8. A user receivesa call from someone who claims to be from the user's bank and requests
information to ensure the user's account is safe.
Which of the following social-engineering attacks is the user experiencing?
A. Phishing
B. Smishing
C. Whaling
D. Vishing
Answer: D
Explanation:
The user is experiencing a vishing attack. Vishing stands for voice phishing and is a type of
social-engineering attack that uses phone calls or voice messages to trick users into revealing
personal or financial information. Vishing attackers often pretend to be from legitimate
organizations, such as banks, government agencies or service providers, and use various
tactics, such as urgency, fear or reward, to persuade users to comply with their requests.
Phishing is a type of social-engineering attack that uses fraudulent emails or websites to trick
users into revealing personal or financial information. Phishing does not involve phone calls or
voice messages. Smishing is a type of social-engineering attack that uses text messages or
SMS to trick users into revealing personal or financial information. Smishing does not involve
phone calls or voice messages. Whaling is a type of social-engineering attack that targets high-
profile individuals, such as executives, celebrities or politicians, to trick them into revealing
personal or financial information. Whaling does not necessarily involve phone calls or voice
messages.
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References: CompTIA A+ Core 2 (220-1002) Certification Exam Objectives Version 4.0,
Domain 3.1
9. Which of the following is the MOST important environmental concern inside a data center?
A. Battery disposal
B. Electrostatic discharge mats
C. Toner disposal
D. Humidity levels
Answer: D
Explanation:
One of the most important environmental concerns inside a data center is the level of humidity.
High levels of humidity can cause condensation, which can result in corrosion of components
and other equipment. Low levels of humidity can cause static electricity to build up, potentially
leading to electrostatic discharge (ESD) and damage to components. Therefore, it is crucial to
maintain a relative humidity range of 40-60% in a data center to protect the equipment and
ensure proper operation.
10. A technician needs to formal a USB drive to transfer 20GB of data from a Linux computer to
a Windows computer.
Which of the following filesystems will the technician MOST likely use?
A. FAT32
B. ext4
C. NTFS
D. exFAT
Answer: C
Explanation:
Since Windows systems support FAT32 and NTFS "out of the box" and Linux supports a whole
range of them including FAT32 and NTFS, it is highly recommended to format the partition or
disk you want to share in either FAT32 or NTFS, but since FAT32 has a file size limit of 4.2 GB,
if you happen to work with huge files, then it is better you use NTFS
11. Which of the following is the MOST cost-effective version of Windows 10 that allows remote
access through Remote Desktop?
A. Home
B. Pro for Workstations
C. Enterprise
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D. Pro
Answer: D
Explanation:
The most cost-effective version of Windows 10 that allows remote access through Remote
Desktop is Windows 10 Pro. Windows 10 Pro includes Remote Desktop, which allows users to
connect to a remote computer and access its desktop, files, and applications. Windows 10
Home does not include Remote Desktop, while Windows 10 Pro for Workstations and Windows
10 Enterprise are more expensive versions of Windows 10 that include additional features for
businesses
12. Which of the following options should MOST likely be considered when preserving data from
a hard drive for forensic analysis? (Select TWO).
A. Licensing agreements
B. Chain of custody
C. Incident management documentation
D. Data integrity
E. Material safety data sheet
F. Retention requirements
Answer: B
Explanation:
Chain of custody and data integrity are two options that should most likely be considered when
preserving data from a hard drive for forensic analysis. Chain of custody refers to the
documentation and tracking of who has access to the data and how it is handled, stored, and
transferred. Data integrity refers to the assurance that the data has not been altered, corrupted,
or tampered with during the preservation process
13. A technician has spent hours trying to resolve a computer issue for the company's Chief
Executive Officer (CEO). The CEO needs the device returned as soon as possible.
Which of the following steps should the technician take NEXT?
A. Continue researching the issue
B. Repeat the iterative processes
C. Inform the CEO the repair will take a couple of weeks
D. Escalate the ticket
Answer: D
Explanation:
The technician should escalate the ticket to ensure that the CEO’s device is returned as soon
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as possible1
14. An executive has contacted you through the help-desk chat support about an issue with a
mobile device.
Assist the executive to help resolve the issue.
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Which of the following should be done NEXT?
A. Educate the user on the solution that was performed.
B. Tell the user to take time to fix it themselves next time.
C. Close the ticket out.
D. Send an email to Telecom to inform them of the Issue and prevent reoccurrence.
Answer: A
15. A network administrator is deploying a client certificate to be used for Wi-Fi access for all
devices in an organization. The certificate will be used in conjunction with the user's existing
username and password.
Which of the following BEST describes the security benefits realized after this deployment?
A. Multifactor authentication will be forced for Wi-Fi.
B. All Wi-Fi traffic will be encrypted in transit.
C. Eavesdropping attempts will be prevented.
D. Rogue access points will not connect.
Answer: B
Explanation:
The security benefits realized after deploying a client certificate to be used for Wi-Fi access for
all devices in an organization are that all Wi-Fi traffic will be encrypted in transit. This means
that any data transmitted over the Wi-Fi network will be protected from eavesdropping attempts.
Rogue access points will not connect to the network because they will not have the client
certificate. However, multifactor authentication will not be forced for Wi-Fi because the client
certificate is being used in conjunction with the user’s existing username and password12
16. A technician is configuring a SOHO device Company policy dictates that static IP addresses
cannot be used. The company wants the server to maintain the same IP address at all times.
Which of the following should the technician use?
A. DHCP reservation
B. Port forwarding
C. DNS A record
D. NAT
Answer: A
Explanation:
The technician should use DHCP reservation to maintain the same IP address for the server at
all times. DHCP reservation allows the server to obtain an IP address dynamically from the
DHCP server, while ensuring that the same IP address is assigned to the server each time it
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requests an IP address.
17. A Windows workstation that was recently updated with approved system patches shut down
instead of restarting. Upon reboot, the technician notices an alert stating the workstation has
malware in the root OS folder. The technician promptly performs a System Restore and reboots
the workstation, but the malware is still detected.
Which of the following BEST describes why the system still has malware?
A. A system patch disabled the antivirus protection and host firewall.
B. The system updates did not include the latest anti-malware definitions.
C. The system restore process was compromised by the malware.
D. The malware was installed before the system restore point was created.
Answer: D
Explanation:
The best explanation for why the system still has malware after performing a System Restore is
that the malware was installed before the systemrestore point was created. A system restore
point is a snapshot of the system settings and configuration at a certain point in time. A System
Restore is a feature that allows users to restore their system to a previous state in case of
problems or errors. However, a System Restore does not affect personal files or folders, and it
may not remove malware that was already present on the system before the restore point was
created. A system patch disabling the antivirus protection and host firewall may increase the risk
of malware infection, but it does not explain why the malware persists after a System Restore.
The system updates not including the latest anti-malware definitions may reduce the
effectiveness of malware detection and removal, but it does not explain why the malware
persists after a System Restore. The system restore process being compromised by the
malware may prevent a successful System Restore, but it does not explain why the malware
persists after a System Restore.
References: CompTIA A+ Core 2 (220-1002) Certification Exam Objectives Version 4.0,
Domain 1.3
18. A user calls the help desk to report that Windows installed updates on a laptop and
rebooted overnight. When the laptop started up again, the touchpad was no longer working. The
technician thinks the software that controls the touchpad might be the issue.
Which of the following tools should the technician use to make adjustments?
A. eventvwr.msc
B. perfmon.msc
C. gpedic.msc
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D. devmgmt.msc
Answer: D
Explanation:
The technician should use devmgmt.msc tool to make adjustments for the touchpad issue after
Windows installed updates on a laptop. Devmgmt.msc is a command that opens the Device
Manager, which is a utility that allows users to view and manage the hardware devices and
drivers installed on a computer. The technician can use the Device Manager to check the
status, properties and compatibility of the touchpad device and its driver, and perform actions
such as updating, uninstalling or reinstalling the driver, enabling or disabling the device, or
scanning for hardware changes. Eventvwr.msc is a command that opens the Event Viewer,
which is a utility that allows users to view and monitor the system logs and events. The Event
Viewer may provide some information or clues about the touchpad issue, but it does not allow
users to manage or troubleshoot the device or its driver directly. Perfmon.msc is a command
that opens the Performance Monitor, which is a utility that allows users to measure and analyze
the performance of the system
19. A technician suspects the boot disk of a user's computer contains bad sectors.
Which of the following should the technician verify in the command prompt to address the issue
without making any changes?
A. Run sfc / scannow on the drive as the administrator.
B. Run clearnmgr on the drive as the administrator
C. Run chkdsk on the drive as the administrator.
D. Run dfrgui on the drive as the administrator.
Answer: C
Explanation:
The technician should verify bad sectors on the user’s computer by running chkdsk on the drive
as the administrator. Chkdsk (check disk) is a command-line utility that detects and repairs disk
errors, including bad sectors. It runs a scan of the disk and displays any errors that are found
20. A small business owner wants to install newly purchased software on all networked PCs.
The network is not configured as a domain, and the owner wants to use the easiest method
possible.
Which of the following is the MOST deficient way lor the owner to install the application?
A. Use a network share to share the installation files.
B. Save software to an external hard drive to install.
C. Create an imaging USB for each PC.
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D. Install the software from the vendor's website
Answer: B
Explanation:
Saving software to an external hard drive and installing it on each individual PC is the most
inefficient method for the small business owner. This method requires manual intervention on
each PC, and there is a higher risk of error or inconsistencies between PCs.
Additionally, if the software needs to be updated or reinstalled in the future, this process would
need to be repeated on each PC.
21. A user needs assistance changing the desktop wallpaper on a Windows 10 computer.
Which of the following methods will enable the user to change the wallpaper using a Windows
10 Settings tool?
A. Open Settings, select Accounts, select, Your info, click Browse, and then locate and open the
image the user wants to use as the wallpaper
B. Open Settings, select Personalization, click Browse, and then locate and open the image the
user wants to use as the wallpaper
C. Open Settings, select System, select Display, click Browse, and then locate and open the
image the user wants to use as the wallpaper
D. Open Settings, select Apps, select Apps & features, click Browse, and then locate and open
the image the user wants to use as the wallpaper.
Answer: B
Explanation:
To change the desktop wallpaper on a Windows 10 computer using a Windows 10 Settings tool,
the user should open Settings, select Personalization, click Browse, and then locate and open
the image the user wants to use as the wallpaper1 https://www.lifewire.com/change-desktop-
background-windows-11-5190733
22. Which of the following is MOST likely contained in an EULA?
A. Chain of custody
B. Backup of software code
C. Personally identifiable information
D. Restrictions of use
Answer: D
Explanation:
An EULA (End-User License Agreement) is a legally binding contract between a software
supplier and a customer or end-user, generally made available to the customer via a retailer
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acting as an intermediary. A EULA specifies in detail the rights and restrictions which apply to
the use of the software. Some of the main terms included in an EULA are the terms and scope
of the license, any licensing fees, warranties and disclaimers, limitation of liability, revocation or
termination of the license, and intellectual property information and restrictions on using the
license (e.g. modification and copying)1 https://www.termsfeed.com/blog/eula-vs-terms-
conditions/
23. During a recent flight an executive unexpectedly received several dog and cat pictures while
trying to watch a movie via in-flight Wi-Fi on an iPhone. The executive has no records of any
contacts sending pictures like these and has not seen these pictures before.
To BEST resolve this issue, the executive should:
A. set AirDrop so that transfers are only accepted from known contacts
B. completely disable all wireless systems during the flight
C. discontinue using iMessage and only use secure communication applications
D. only allow messages and calls from saved contacts
Answer: A
Explanation:
To best resolve this issue, the executive should set AirDrop so that transfers are only accepted
from known contacts (option A). AirDrop is a feature on iOS devices that allows users to share
files, photos, and other data between Apple devices. By setting AirDrop so that it only accepts
transfers from known contacts, the executive can ensure that unwanted files and photos are not
sent to their device. Additionally, the executive should ensure that the AirDrop setting is only
enabled when it is necessary, as this will protect their device from any unwanted files and
photos.
24. A user receives a notification indicating the antivirus protection on a company laptop is out
of date. A technician is able to ping the user's laptop. The technician checks the antivirus parent
servers and sees the latest signatures have been installed. The technician then checks the
user's laptop and finds the antivirus engine and definitions are current.
Which of the following has MOST likely occurred?
A. Ransomware
B. Failed OS updates
C. Adware
D. Missing system files
Answer: B
Explanation:13 / 23
The most likely reason for the antivirus protection on a company laptop being out of date is
failed OS updates1. Antivirus software relies on the operating system to function properly. If the
operating system is not up-to-date, the antivirus software may not function properly and may not
be able to receive the latest virus definitions and updates2. Therefore, it is important to keep the
operating system up-to-date to ensure the antivirus software is functioning properly2.
25. A technician has been tasked with installing a workstation that will be used tor point-of-sale
transactions. The point-of-sale system will process credit cards and loyalty cards.
Which of the following encryption technologies should be used to secure the workstation in case
of theft?
A. Data-in-transit encryption
B. File encryption
C. USB drive encryption
D. Disk encryption
Answer: D
Explanation:
Disk encryption should be used to secure the workstation in case of theft. Disk encryption can
help to protect data on the hard drive by encrypting it so that it cannot be accessed without the
correct encryption key.
26. A user reports that a PC seems to be running more slowly than usual. A technician checks
system resources, but disk, CPU, and memory usage seem to be fine. The technician sees that
GPU temperature is extremely high.
Which of the following types of malware is MOST likely to blame?
A. Spyware
B. Cryptominer
C. Ransormvare
D. Boot sector virus
Answer: B
Explanation:
The type of malware that is most likely to blame for a PC running more slowly than usual and
having an extremely high GPU temperature is a “cryptominer”. Cryptominers are a type of
malware that use the resources of a computer to mine cryptocurrency. This can cause the
computer to run more slowly than usual and can cause the GPU temperature to rise. Spyware is
a type of malware that is used to spy on a user’s activities, but it does not typically cause high
GPU temperatures. Ransomware is a type of malware that encrypts a user’s files and demands
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payment to unlock them, but it does not typically cause high GPU temperatures. Boot sector
viruses are a type of malware that infects the boot sector of a hard drive, but they do not
typically cause high GPU temperatures12
27. A technician is upgrading the backup system for documents at a high-volume law firm. The
current backup system can retain no more than three versions of full backups before failing. The
law firm is not concerned about restore times but asks the technician to retain more versions
when possible.
Which of the following backup methods should the technician MOST likely implement?
A. Full
B. Mirror
C. Incremental
D. Differential
Answer: C
Explanation:
The law firm wants to retain more versions of the backups when possible, so the best backup
method for the technician to implement in this scenario would be Incremental backup.
Incremental backups only save the changes made since the last backup, which allows for more
frequent backups and minimizes the amount of storage required. This would allow the law firm
to retain more than three versions of backups without risking backup failure.
To retain more versions of backups, the technician should implement an Incremental backup
method12
An incremental backup method only backs up the data that has changed since the last backup,
so it requires less storage space than a full backup12
28. Which of the following OS types provides a lightweight option for workstations that need an
easy-to-use browser-based interface?
A. FreeBSD
B. Chrome OS
C. macOS
D. Windows
Answer: B
Explanation:
Chrome OS provides a lightweight option for workstations that need an easy-to-use browser-
based interface1
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29. A Chief Executive Officer has learned that an exploit has been identified on the web server
software, and a patch is not available yet.
Which of the following attacks MOST likely occurred?
A. Brute force
B. Zero day
C. Denial of service
D. On-path
Answer: B
Explanation:
A zero-day attack is an attack that exploits a previously unknown vulnerability in a computer
application, meaning that the attack occurs on “day zero” of awareness of the vulnerability
? Configuring AAA Services. Retrieved from https://www.cisco.com/c/en/us/td/docs/routers/crs/s
oftware/crs_r4-0/security/configuration/guide/sc40crsbook_chapter1.html
30. Which of the following must be maintained throughout the forensic evidence life cycle when
dealing with a piece of evidence?
A. Acceptable use
B. Chain of custody
C. Security policy
D. Information management
Answer: B
Explanation:
The aspect of forensic evidence life cycle that must be maintained when dealing with a piece of
evidence is chain of custody. This is because chain of custody is the documentation of the
movement of evidence from the time it is collected to the time it is presented in court, and it is
important to maintain the integrity of the evidence
31. A technician is setting up a desktop computer in a small office. The user will need to access
files on a drive shared from another desktop on the network.
Which of the following configurations should the technician employ to achieve this goal?
A. Configure the network as private
B. Enable a proxy server
C. Grant the network administrator role to the user
D. Create a shortcut to public documents
Answer: A
Explanation:
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The technician should configure the network as private to allow the user to access files on a
drive shared from another desktop on the network1
32. DRAG DROP
A customer recently experienced a power outage at a SOHO. The customer does not think the
components are connected properly. A print job continued running for several minutes after the
power failed, but the customer was not able to interact with the computer. Once the UPS
stopped beeping, all functioning devices also turned off. In case of a future power failure, the
customer wants to have the most time available to save cloud documents and shut down the
computer without losing any data.
Answer:
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Explanation:
UPS > Surge protector = Computer, wifi router, cable modem
Surge protector = wallOutlet , printer and scanner
33. Which of the following change management documents includes how to uninstall a patch?
A. Purpose of change
B. Rollback plan
C. Scope of change
D. Risk analysis
Answer: B
Explanation:
The change management document that includes how to uninstall a patch is called the “rollback
plan”. The rollback plan is a document that outlines the steps that should be taken to undo a
change that has been made to a system. In the case of a patch, the rollback plan would include
instructions on how to uninstall the patch if it causes problems or conflicts with other software12
34. A user is trying to use a third-party USB adapter but is experiencing connection issues.
Which of the following tools should the technician use to resolve this issue?
A. taskschd.msc
B. eventvwr.msc
C. de vmgmt. msc
D. diskmgmt.msc
Answer: C
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Explanation:
The tool that the technician should use to resolve the connection issues with the third-party USB
adapter is devmgmt.msc. Devmgmt.msc is a command that opens the Device Manager, which
is a utility that allows users to view and manage the hardware devices and drivers installed on a
computer. The technician can use the Device Manager to check the status, properties and
compatibility of the USB adapter and its driver, and perform actions such as updating,
uninstalling or reinstalling the driver, enabling or disabling the device, or scanning for hardware
changes. Taskschd.msc is a command that opens the Task Scheduler, which is a utility that
allows users to create and manage tasks that run automatically at specified times or events.
The Task Scheduler is not relevantor useful for resolving connection issues with the USB
adapter. Eventvwr.msc is a command that opens the Event Viewer, which is a utility that allows
users to view and monitor the system logs and events. The Event Viewer may provide some
information or clues about the connection issues with the USB adapter, but it does not allow
users to manage or troubleshoot the device or its driver directly. Diskmgmt.msc is a command
that opens the Disk Management, which is a utility that allows users to view and manage the
disk drives and partitions on a computer. The Disk Management is not relevant or useful for
resolving connection issues with the USB adapter.
References: CompTIA A+ Core 2 (220-1002) Certification Exam Objectives Version 4.0,
Domain 1.6
35. A company has just refreshed several desktop PCs. The hard drives contain PII.
Which of the following is the BEST method to dispose of the drives?
A. Drilling
B. Degaussing
C. Low-level formatting
D. Erasing/wiping
Answer: D
Explanation:
Erasing/wiping the hard drives is the best method to dispose of the drives containing PII
36. A user has been unable to receive emails or browse the internet from a smartphone while
traveling. However, text messages and phone calls are working without issue.
Which of the following should a support technician check FIRST?
A. User account status
B. Mobile OS version
C. Data plan coverage
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D. Network traffic outages
Answer: C
Explanation:
The first thing that a support technician should check to resolve the issue of not being able to
receive emails or browse the internet from a smartphone while traveling is the data plan
coverage. The data plan coverage determines how much data and where the user can use on
the smartphone’s cellular network. The data plan coverage may vary depending on the user’s
location, carrier and subscription. The data plan coverage may not include or support certain
areas or countries that the user is traveling to, or may charge extra fees or limit the speed or
amount of data that the user can use. The data plan coverage does not affect text messages
and phone calls, which use different network services and protocols. User account status is not
likely to cause the issue of not being able to receive emails or browse the internet from a
smartphone while traveling, unless the user account has been suspended or terminated by the
carrier or the email provider. Mobile OS version is not likely to cause the issue of not being able
to receive emails or browse the internet from a smartphone while traveling, unless the mobile
OS has a major bug or compatibility problem with the network or the email app. Network traffic
outages may cause the issue of not being able to receive emails or browse the internet from a
smartphone while traveling, but they are less likely and less common than data plan coverage
issues, and they should also affect text messages and phone calls.
References: CompTIA A+ Core 2 (220-1002) Certification Exam Objectives Version 4.0,
Domain 1.5
37. A systems administrator needs to reset a users password because the user forgot it. The
systems administrator creates the new password and wants to further protect the user's account
Which of the following should the systems administrator do?
A. Require the user to change the password at the next log-in.
B. Disallow tie user from changing the password.
C. Disable the account
D. Choose a password that never expires.
Answer: A
Explanation:
This will ensure that the user is the only one who knows their password, and that the new
password is secure.
The CompTIA A+ Core 2 220-1002 exam covers this topic in the domain 1.4 Given a scenario,
use appropriate data destruction and disposal methods.
 20 / 23
38. A user purchased a netbook that has a web-based, proprietary operating system.
Which of the following operating systems is MOST likely installed on the netbook?
A. macOS
B. Linux
C. Chrome OS
D. Windows
Answer: C
Explanation:
39.
How to Change the Size of Text in Windows 10. Retrieved from
https://www.howtogeek.com/370055/how-to-change-the-size-of-text-in-windows-10/ 6. Change
the size of text in Windows. Retrieved from https://support.microsoft.com/en-us/windows/change-
the-size-of-text-in-windows-1d5830c3-eee3-8eaa-836b-abcc37d99b9a
40. Which of the following is a proprietary Cisco AAA protocol?
A. TKIP
B. AES
C. RADIUS
D. TACACS+
Answer: D
Explanation:
TACACS+ is a proprietary Cisco AAA protocol
41. A neighbor successfully connected to a user's Wi-Fi network.
Which of the following should the user do after changing the network configuration to prevent
the neighbor from being able to connect again?
A. Disable the SSID broadcast.
B. Disable encryption settings.
C. Disable DHCP reservations.
D. Disable logging.
Answer: A
Explanation:
? A. Disable the SSID broadcast1: The SSID broadcast is a feature that allows a Wi-Fi network
to be visible to nearby devices. Disabling the SSID broadcast can make the network harder to
find by unauthorized users, but it does not prevent them from accessing it if they know the
network name and password.
 21 / 23
42. A technician is troubleshooting application crashes on a Windows workstation. Each time
the workstation user tries to open a website in a browser, the following message is displayed:
crypt32.d11 is missing not found
Which of the following should the technician attempt FIRST?
A. Rebuild Windows profiles.
B. Reimage the workstation
C. Roll back updates
D. Perform a system file check
Answer: D
Explanation:
If this file is missing or corrupted, it can cause application crashes or errors when trying to open
websites in a browser. To fix this, the technician can perform a system file check, which is a
utility that scans and repairs corrupted or missing system files1.
To perform a system file check, the technician can follow these steps:
? Open the Command Prompt as an administrator. To do this, type cmd in the search box on
the taskbar, right-click on Command Prompt, and select Run as administrator.
? In the Command Prompt window, type sfc /scannow and hit Enter. This will start the scanning
and repairing process, which may take some time.
? Wait for the process to complete. If any problems are found and fixed, you will see a message
saying Windows Resource Protection found corrupt files and successfully repaired them. If no
problems are found, you will see a message saying Windows Resource Protection did not find
any integrity violations.
? Restart your computer and check if the issue is resolved.
43. A technician needs to transfer a large number of files over an unreliable connection. The
technician should be able to resume the process if the connection is interrupted.
Which of the following tools can be used?
A. afc
B. ehkdsk
C. git clone
D. zobocopy
Answer: A
Explanation:
The technician should use afc to transfer a large number of files over an unreliable connection
and be able to resume the process if the connection is interrupted1
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