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Model Sheets Sheet Type Description Links Model Assumptions Description of Sheets Model List Assumptions Lists and model assumptions List Data Input Sheet Actual lead metrics by region Data Plan Input Sheet Plan lead metrics by region Plan Cust Input Sheet Customer data (small data set) Cust Hires Input Sheet Hires and terminations Hires Sick Input Sheet Average sick days per employee Sick FTE Input Sheet Full time equivalent workers FTE General Input Sheet General financial metrics General Other Input Sheet Other financial and ops metrics Other Calcs Calculations sheet Primary calculations page Calcs Check Error trapping Checks and balances for the model Check Summary Output Sheet Primary output page Summary Lists Metric Measures Hires Years Regions Checks Linked Cell Spinner 1 FY 10 FY 12 England Model OK Linked Cell Listbox Net Interest Margin FY 11 FY 13 Scotland Check Model Region Cell Link 1 FY 12 FY 14 Wales Region England FY 13 FY 15 Northern Ireland FY 14 FY 16 FY 15 FY 17 FY 16 FY 18 FY 17 FY 19 FY 18 FY 20 FY 19 FY 20 Data Region Activity FY 12 FY 13 FY 14 FY 15 FY 16 FY 17 FY 18 FY 19 FY 20 England Net Income $ 7,400 $ 8,100 $ 8,300 $ 9,600 $ 10,200 $ 10,000 $ 10,200 $ 10,600 $ 10,300 England Revenue $ 28,900 $ 33,569 $ 34,511 $ 35,678 $ 38,976 $ 40,014 $ 41,018 $ 42,522 $ 48,152 England Diluted Earnings Per Share 3.1 3.2 3.4 3.4 3.5 3.6 4.5 5.6 7.0 England Dividends Per Share 1.0 1.1 1.1 1.2 1.2 1.3 1.6 2.0 2.5 England Return on Assets 260.00% 240.00% 260.00% 250.00% 250.00% 260.00% 325.00% 406.25% 507.81% England Return on Equity 2340.00% 2270.00% 2680.00% 2570.00% 2760.00% 2860.00% 3075.00% 2568.75% 2285.94% England Net Interest Margin 750.00% 780.00% 830.00% 830.00% 840.00% 870.00% 887.50% 900.00% 870.00% England Efficiency Ratio 0.8 0.9 0.9 0.9 0.8 0.9 1.1 1.4 1.7 England Assets $ 440,000 $ 465,000 $ 480,000 $ 520,000 $ 550,000 $ 620,000 $ 675,000 $ 698,750 $ 668,750 England Loans $ 255,923 $ 267,900 $ 278,900 $ 298,765 $ 312,900 $ 320,984 $ 301,230 $ 298,765 $ 326,922 England Core Deposits $ 253,651 $ 262,890 $ 268,931 $ 274,900 $ 289,150 $ 305,918 $ 315,918 $ 307,123 $ 335,918 England Stockholder's Equity $ 28,750 $ 30,800 $ 31,540 $ 32,700 $ 33,870 $ 34,900 $ 35,900 $ 36,900 $ 37,900 England Non-Performing Loans / Total Loans 170.00% 150.00% 150.00% 140.00% 120.00% 130.00% 170.00% 150.00% 130.00% England Allowance / Total Loans 290.00% 290.00% 300.00% 300.00% 310.00% 320.00% 290.00% 290.00% 300.00% England Allowance / Non-Performing Loans 345.00% 360.00% 355.00% 365.00% 370.00% 390.00% 390.00% 360.00% 390.00% England Net Charge Offs / Average Total Loans 170.00% 140.00% 160.00% 160.00% 150.00% 140.00% 130.00% 160.00% 150.00% Scotland Net Income $ 3,330 $ 3,686 $ 3,818 $ 4,464 $ 4,794 $ 5,225 $ 5,376 $ 4,794 $ 5,225 Scotland Revenue $ 13,005 $ 15,274 $ 15,875 $ 16,590 $ 18,319 $ 19,007 $ 24,008 $ 18,319 $ 19,007 Scotland Diluted Earnings Per Share 2.1 2.2 2.4 2.4 2.5 3.2 4.5 5.6 3.6 Scotland Dividends Per Share 0.7 0.8 0.9 1.0 0.7 0.8 0.9 1.0 1.1 Scotland Return on Assets 160.00% 1.7 160.00% 150.00% 350.00% 360.00% 425.00% 506.25% 607.81% Scotland Return on Equity 2240.00% 22.5 2580.00% 2470.00% 2860.00% 2960.00% 3175.00% 2668.75% 2385.94% Scotland Net Interest Margin 650.00% 6.6 730.00% 730.00% 940.00% 970.00% 987.50% 1000.00% 970.00% Scotland Efficiency Ratio 1.6 1.7 1.8 1.9 1.9 1.9 2.1 2.4 2.2 Scotland Assets $ 270,000 270,000.1 $ 240,000 $ 200,000 $ 295,000 $ 340,000 $ 387,500 $ 484,375 $ 605,469 Scotland Loans $ 157,962 157,961.6 $ 129,450 $ 169,383 $ 176,450 $ 160,492 $ 200,615 $ 250,769 $ 313,461 Scotland Core Deposits $ 146,826 146,825.6 $ 154,466 $ 137,450 $ 164,575 $ 152,959 $ 147,959 $ 153,562 $ 147,959 Scotland Stockholder's Equity $ 14,375 14,375.1 $ 15,770 $ 16,350 $ 16,935 $ 17,450 $ 17,950 $ 18,450 $ 18,950 Scotland Non-Performing Loans / Total Loans 70.00% 0.8 50.00% 40.00% 220.00% 230.00% 270.00% 250.00% 230.00% Scotland Allowance / Total Loans 190.00% 2.0 200.00% 200.00% 410.00% 420.00% 390.00% 390.00% 400.00% Scotland Allowance / Non-Performing Loans 245.00% 2.6 255.00% 265.00% 470.00% 490.00% 490.00% 460.00% 490.00% Scotland Net Charge Offs / Average Total Loans 70.00% 0.8 60.00% 60.00% 250.00% 240.00% 230.00% 260.00% 250.00% Wales Net Income $ 8,140 $ 8,910 $ 9,130 $ 16,560 $ 11,220 $ 12,100 $ 12,320 $ 12,760 $ 13,530 Wales Revenue $ 31,790 $ 36,926 $ 37,962 $ 39,246 $ 42,874 $ 55,015 $ 55,019 $ 61,774 $ 85,968 Wales Diluted Earnings Per Share 4.1 4.2 4.4 4.4 4.5 4.6 5.5 6.6 8.0 Wales Dividends Per Share 2.0 2.1 2.2 2.5 2.2 2.3 2.6 3.0 3.5 Wales Return on Assets 360.00% 340.00% 360.00% 350.00% 350.00% 360.00% 425.00% 506.25% 607.81% Wales Return on Equity 2440.00% 2370.00% 2780.00% 2670.00% 2860.00% 2960.00% 3175.00% 2668.75% 2385.94% Wales Net Interest Margin 850.00% 880.00% 930.00% 930.00% 940.00% 970.00% 987.50% 1000.00% 970.00% Wales Efficiency Ratio 1.8 1.9 1.9 1.9 1.8 1.9 2.1 2.4 2.7 Wales Assets $ 396,000 $ 418,500 $ 432,000 $ 468,000 $ 495,000 $ 558,000 $ 697,500 $ 871,875 $ 1,089,844 Wales Loans $ 230,331 $ 241,110 $ 251,010 $ 251,010 $ 251,010 $ 288,886 $ 361,107 $ 451,384 $ 564,230 Wales Core Deposits $ 228,286 $ 236,601 $ 242,038 $ 247,410 $ 247,410 $ 247,410 $ 284,326 $ 276,411 $ 302,326 Wales Stockholder's Equity $ 25,875 $ 21,720 $ 28,386 $ 29,430 $ 20,483 $ 21,410 $ 32,310 $ 33,210 $ 34,110 Wales Non-Performing Loans / Total Loans 70.00% 50.00% 50.00% 40.00% 20.00% 30.00% 70.00% 50.00% 30.00% Wales Allowance / Total Loans 190.00% 190.00% 250.00% 300.00% 210.00% 220.00% 190.00% 190.00% 200.00% Wales Allowance / Non-Performing Loans 245.00% 260.00% 300.00% 300.00% 300.00% 290.00% 290.00% 260.00% 290.00% Wales Net Charge Offs / Average Total Loans 70.00% 40.00% 100.00% 110.00% 200.00% 40.00% 30.00% 60.00% 50.00% Northern Ireland Net Income $ 7,400 $ 8,100 $ 8,300 $ 9,600 $ 10,200 $ 11,000 $ 11,200 $ 11,600 $ 12,300 Northern Ireland Revenue $ 28,900 $ 33,569 $ 34,511 $ 35,678 $ 38,976 $ 40,014 $ 50,018 $ 62,522 $ 78,152 Northern Ireland Diluted Earnings Per Share 2.1 2.2 2.4 2.4 2.5 2.6 3.5 4.6 6.0 Northern Ireland Dividends Per Share 1.0 0.5 0.5 0.5 0.5 0.3 0.6 1.0 1.5 Northern Ireland Return on Assets 160.00% 140.00% 160.00% 150.00% 150.00% 160.00% 225.00% 306.25% 407.81% Northern Ireland Return on Equity 2240.00% 2170.00% 2580.00% 2970.00% 2970.00% 2970.00% 2975.00% 2468.75% 2185.94% Northern Ireland Net Interest Margin 650.00% 680.00% 730.00% 730.00% 740.00% 770.00% 787.50% 800.00% 770.00% Northern Ireland Efficiency Ratio 0.8 0.9 0.9 0.9 0.8 0.9 1.1 1.4 1.7 Northern Ireland Assets $ 118,800 $ 126,945 $ 132,480 $ 238,080 $ 155,100 $ 176,700 $ 223,200 $ 281,906 $ 356,016 Northern Ireland Loans $ 76,777 $ 80,370 $ 83,670 $ 80,630 $ 93,870 $ 96,295 $ 120,369 $ 150,461 $ 188,077 Northern Ireland Core Deposits $ 228,286 $ 236,601 $ 242,038 $ 247,410 $ 247,410 $ 247,410 $ 284,326 $ 276,411 $ 302,326 Northern Ireland Stockholder's Equity $ 8,625 $ 9,240 $ 9,462 $ 9,810 $ 10,161 $ 10,470 $ 10,770 $ 11,070 $ 11,370 Northern Ireland Non-Performing Loans / Total Loans 70.00% 50.00% 50.00% 40.00% 20.00% 30.00% 70.00% 50.00% 30.00% Northern Ireland Allowance / Total Loans 190.00% 190.00% 200.00% 200.00% 210.00% 220.00% 190.00% 190.00% 200.00% Northern Ireland Allowance / Non-Performing Loans 245.00% 260.00% 255.00% 265.00% 270.00% 290.00% 290.00% 260.00% 290.00% Northern Ireland Net Charge Offs / Average Total Loans 200.00% 140.00% 300.00% 200.00% 300.00% 200.00% 250.00% 160.00% 150.00%Plan Region Activity FY 12 FY 13 FY 14 FY 15 FY 16 FY 17 FY 18 FY 19 FY 20 England Net Income $ 7,760 $ 8,165 $ 8,785 $ 9,941 $ 10,396 $ 9,595 $ 10,659 $ 10,674 $ 10,091 England Revenue $ 28,322 $ 32,562 $ 32,785 $ 34,608 $ 37,807 $ 39,214 $ 40,197 $ 41,671 $ 46,708 England Diluted Earnings Per Share 2.9 3.1 3.2 3.3 3.3 3.5 4.3 5.5 6.7 England Dividends Per Share 1.0 1.0 1.1 1.2 1.2 1.2 1.6 2.0 2.4 England Return on Assets 280.28% 251.14% 254.41% 258.88% 257.25% 275.42% 333.45% 402.11% 542.45% England Return on Equity 2316.60% 2156.50% 2653.20% 2544.30% 2732.40% 2745.60% 3013.50% 2543.06% 2240.22% England Net Interest Margin 712.50% 764.40% 796.80% 805.10% 831.60% 861.30% 878.63% 864.00% 835.20% England Efficiency Ratio 0.8 0.9 0.8 0.8 0.8 0.8 1.1 1.3 1.7 England Assets $ 466,092 $ 506,385 $ 512,160 $ 539,136 $ 564,300 $ 619,938 $ 661,298 $ 704,899 $ 648,420 England Loans $ 253,364 $ 259,863 $ 267,744 $ 289,802 $ 300,384 $ 304,935 $ 286,169 $ 283,827 $ 320,383 England Core Deposits $ 243,505 $ 260,261 $ 266,242 $ 272,151 $ 280,476 $ 299,800 $ 306,440 $ 291,767 $ 322,481 England Stockholder's Equity $ 27,313 $ 30,492 $ 31,225 $ 32,373 $ 32,854 $ 34,202 $ 35,182 $ 35,424 $ 36,005 England Non-Performing Loans / Total Loans 168.30% 142.50% 144.00% 138.60% 114.00% 127.40% 161.50% 147.00% 124.80% England Allowance / Total Loans 287.10% 287.10% 294.00% 294.00% 306.90% 304.00% 281.30% 287.10% 288.00% England Allowance / Non-Performing Loans 372.29% 355.68% 351.24% 375.59% 376.51% 408.95% 401.54% 359.10% 404.35% England Net Charge Offs / Average Total Loans 161.50% 137.20% 152.00% 155.20% 142.50% 133.00% 128.70% 152.00% 148.50% 0 0 0 0 0 0 0 0 0 Scotland Net Income $ 3,297 $ 3,575 $ 3,780 $ 4,330 $ 4,554 $ 5,068 $ 5,107 $ 4,602 $ 5,068 Scotland Revenue $ 12,984 $ 16,180 $ 16,802 $ 17,410 $ 19,405 $ 19,358 $ 23,764 $ 17,925 $ 19,185 Scotland Diluted Earnings Per Share 2.1 2.1 2.3 2.3 2.4 3.0 4.5 5.6 3.5 Scotland Dividends Per Share 0.7 0.8 0.9 1.0 0.7 0.8 0.9 1.0 1.1 Scotland Return on Assets 158.40% 1.7 152.00% 148.50% 336.00% 345.60% 412.25% 486.00% 577.42% Scotland Return on Equity 2150.40% 21.6 2502.60% 2395.90% 2831.40% 2871.20% 3143.25% 2588.69% 2266.64% Scotland Net Interest Margin 643.50% 6.5 693.50% 722.70% 930.60% 940.90% 948.00% 950.00% 940.90% Scotland Efficiency Ratio 1.6 1.7 1.8 1.9 1.8 1.8 2.0 2.3 2.2 Scotland Assets $ 261,900 264,600.1 $ 230,400 $ 194,000 $ 286,150 $ 333,200 $ 372,000 $ 479,531 $ 599,414 Scotland Loans $ 156,382 153,222.8 $ 128,156 $ 160,913 $ 167,628 $ 157,282 $ 190,584 $ 238,230 $ 297,788 Scotland Core Deposits $ 156,663 146,590.7 $ 158,482 $ 148,171 $ 168,854 $ 155,896 $ 147,944 $ 153,500 $ 156,600 Scotland Stockholder's Equity $ 13,944 13,800.1 $ 15,612 $ 16,187 $ 16,258 $ 16,752 $ 17,771 $ 17,528 $ 18,003 Scotland Non-Performing Loans / Total Loans 67.90% 0.8 47.50% 38.80% 215.60% 227.70% 259.20% 245.00% 220.80% Scotland Allowance / Total Loans 186.20% 2.0 192.00% 198.00% 397.70% 411.60% 386.10% 374.40% 392.00% Scotland Allowance / Non-Performing Loans 239.90% 2.5 261.63% 277.88% 483.25% 513.32% 504.21% 454.48% 470.16% Scotland Net Charge Offs / Average Total Loans 68.60% 0.8 57.00% 57.60% 240.00% 232.80% 223.10% 252.20% 245.00% 0 0 0 0 0 0 0 0 0 Wales Net Income $ 8,059 $ 8,643 $ 8,856 $ 16,063 $ 10,883 $ 11,858 $ 11,950 $ 12,122 $ 12,854 Wales Revenue $ 30,836 $ 35,080 $ 36,823 $ 38,461 $ 42,016 $ 52,265 $ 52,818 $ 59,303 $ 83,389 Wales Diluted Earnings Per Share 4.0 4.1 4.3 4.2 4.4 4.4 5.4 6.6 7.7 Wales Dividends Per Share 1.9 2.0 2.3 2.4 2.3 2.4 2.6 3.1 3.7 Wales Return on Assets 345.60% 333.20% 342.00% 339.50% 336.00% 349.20% 412.25% 486.00% 589.58% Wales Return on Equity 2318.00% 2275.20% 2696.60% 2643.30% 2802.80% 2900.80% 3079.75% 2535.31% 2290.50% Wales Net Interest Margin 906.95% 853.25% 929.63% 938.18% 992.64% 958.36% 1014.36% 1067.00% 940.51% Wales Efficiency Ratio 1.8 1.9 1.8 1.8 1.8 1.9 2.1 2.4 2.7 Wales Assets $ 376,200 $ 410,130 $ 410,400 $ 449,280 $ 480,150 $ 541,260 $ 676,575 $ 845,719 $ 1,035,352 Wales Loans $ 223,421 $ 236,288 $ 240,970 $ 245,990 $ 248,500 $ 285,997 $ 353,885 $ 446,870 $ 536,018 Wales Core Deposits $ 223,720 $ 234,235 $ 229,936 $ 244,936 $ 235,040 $ 242,462 $ 272,953 $ 262,590 $ 293,256 Wales Stockholder's Equity $ 26,641 $ 21,279 $ 30,631 $ 30,260 $ 20,844 $ 22,680 $ 34,197 $ 32,858 $ 35,795 Wales Non-Performing Loans / Total Loans 66.50% 47.50% 48.50% 38.40% 19.00% 28.50% 66.50% 48.00% 29.70% Wales Allowance / Total Loans 188.10% 182.40% 237.50% 297.00% 201.60% 215.60% 182.40% 182.40% 198.00% Wales Allowance / Non-Performing Loans 235.20% 254.80% 291.00% 288.00% 285.00% 275.50% 284.20% 249.60% 287.10% Wales Net Charge Offs / Average Total Loans 66.50% 38.40% 97.00% 106.70% 198.00% 39.20% 28.50% 57.60% 48.50% 0 0 0 0 0 0 0 0 0 Northern Ireland Net Income $ 7,252 $ 7,695 $ 7,885 $ 9,120 $ 10,098 $ 10,890 $ 10,752 $ 11,020 $ 11,931 Northern Ireland Revenue $ 28,033 $ 33,233 $ 33,476 $ 34,251 $ 38,196 $ 39,614 $ 49,017 $ 61,271 $ 75,026 Northern Ireland Diluted Earnings Per Share 2.2 2.2 2.3 2.4 2.6 2.5 3.7 4.6 6.0 Northern Ireland Dividends Per Share 1.0 0.5 0.5 0.5 0.5 0.3 0.6 1.0 1.5 Northern Ireland Return on Assets 156.80% 134.40% 155.20% 147.00% 142.50% 152.00% 220.50% 290.94% 403.73% Northern Ireland Return on Equity 2128.00% 2061.50% 2554.20% 2910.60% 2821.50% 2880.90% 2826.25% 2394.69% 2120.36% Northern Ireland Net Interest Margin 630.50% 659.60% 693.50% 708.10% 703.00% 754.60% 771.75% 768.00% 762.30% Northern Ireland Efficiency Ratio 0.8 0.9 0.8 0.8 0.8 0.8 1.1 1.3 1.7 Northern Ireland Assets $ 120,760 $ 132,658 $ 136,083 $ 259,269 $ 156,186 $ 176,417 $ 226,883 $ 281,201 $ 359,149 Northern Ireland Loans $ 73,706 $ 78,763 $ 82,833 $ 77,404 $ 91,993 $ 95,332 $ 114,351 $ 147,452 $ 186,196 Northern Ireland Core Deposits $ 216,872 $ 227,137 $ 237,197 $ 237,514 $ 242,462 $ 237,514 $ 270,110 $ 273,647 $ 299,303 Northern Ireland Stockholder's Equity $ 8,194 $ 9,148 $ 9,367 $ 9,712 $ 9,755 $ 10,051 $ 10,232 $ 10,627 $ 10,802 Northern Ireland Non-Performing Loans / Total Loans 66.50% 49.00% 47.50% 38.40% 19.60% 28.50% 67.90% 49.00% 29.10% Northern Ireland Allowance / Total Loans 196.75% 205.03% 199.92% 213.84% 222.03% 222.16% 184.22% 187.99% 201.60% Northern Ireland Allowance / Non-Performing Loans 237.65% 249.60% 249.90% 251.75% 261.90% 284.20% 284.20% 247.00% 284.20% Northern Ireland Net Charge Offs / Average Total Loans 194.00% 133.00% 285.00% 192.00% 297.00% 198.00% 240.00% 155.20% 144.00% Cust Satisfaction States PY CY Customer England 0.87 0.83 Customer Scotland 0.8 0.85 Customer Wales 0.88 0.92 Customer Northern Ireland 0.83 0.81 Hires Type State FY 10 FY 11 FY 12 FY 13 FY 14 FY 15 FY 16 FY 17 FY 18 FY 19 FY 20 Termination England -416.16 -234.78 -612 -511 -408 -301 -354 -102 -408 -102 -321 New Hires England 599.76 264.48 408 514 612 232 387 418 714 517 411 Termination Scotland -313.04 -189.72 -816 -301 -301 -204 -354 -204 -612 -102 -102 New Hires Scotland 278.88 220.9 612 714 332 235 519 412 1020 1122 714 Termination Wales -233.22 -357.12 -714 -312 -299 -288 -204 -354 -354 -102 -102 New Hires Wales 473.28 705.18 455 1122 408 511 432 612 918 1428 714 Termination Northern Ireland -534.48 -240.8 -408 -301 -408 -301 -298 -300 -204 -102 -204 New Hires Northern Ireland 369.74 257.52 408 1122 278 232 333 816 714 530 714 Sick Avg Sick Days Country Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun CY England 7.76 9.79 7.48 10.35 9.33 9.98 8.50 10.35 8.69 7.95 8.418.78 CY Scotland 7.70 8.91 6.58 8.99 8.91 9.07 7.63 8.91 6.66 6.50 8.27 8.59 CY Wales 5.93 6.51 6.94 6.51 7.01 5.93 7.79 5.79 7.79 5.79 6.94 6.79 CY Northern Ireland 8.27 9.33 8.36 8.80 9.68 9.94 9.42 10.03 7.13 10.47 10.56 7.04 PY England 6.56 8.28 6.26 8.47 7.30 7.35 6.26 7.53 6.63 5.92 6.65 7.58 PY Scotland 7.20 7.37 6.46 7.69 7.70 7.75 6.24 8.75 5.57 5.74 6.77 7.50 PY Wales 4.64 5.03 5.49 5.56 5.92 5.13 6.02 4.26 6.23 4.84 5.99 5.62 PY Northern Ireland 7.22 8.90 8.44 7.76 10.30 9.31 9.07 9.30 6.16 9.14 8.64 6.02 FTE Region Metric Year Type Data England FTEs Prior Yr Actual 5,218 England FTEs Prior Yr Plan 5,098 England FTEs Cur Yr Actual 6,942 England FTEs Cur Yr Plan 6,973 England FTEs Cur Yr Forecast 6,673 Scotland FTEs Prior Yr Actual 1,722 Scotland FTEs Prior Yr Plan 1,682 Scotland FTEs Cur Yr Actual 2,291 Scotland FTEs Cur Yr Plan 2,200 Scotland FTEs Cur Yr Forecast 2,202 Wales FTEs Prior Yr Actual 1,148 Wales FTEs Prior Yr Plan 1,122 Wales FTEs Cur Yr Actual 1,527 Wales FTEs Cur Yr Plan 1,470 Wales FTEs Cur Yr Forecast 1,468 Northern Ireland FTEs Prior Yr Actual 582 Northern Ireland FTEs Prior Yr Plan 510 Northern Ireland FTEs Cur Yr Actual 694 Northern Ireland FTEs Cur Yr Plan 550 Northern Ireland FTEs Cur Yr Forecast 607 General Region Operation % Result England Home Loans 12% England Credit Cards 25% England Houshold Lending 4% England Other Bank Income 2% England Retail Deposits 6% England Business Lending 18% England Asset Finance 20% England Equities Trading 10% England FX Trading 3% Scotland Home Loans 18% Scotland Credit Cards 22% Scotland Houshold Lending 6% Scotland Other Bank Income 1% Scotland Retail Deposits 4% Scotland Business Lending 12% Scotland Asset Finance 15% Scotland Equities Trading 14% Scotland FX Trading 8% Wales Home Loans 22% Wales Credit Cards 30% Wales Houshold Lending 8% Wales Other Bank Income 1% Wales Retail Deposits 3% Wales Business Lending 6% Wales Asset Finance 10% Wales Equities Trading 12% Wales FX Trading 8% Northern Ireland Home Loans 27% Northern Ireland Credit Cards 20% Northern Ireland Houshold Lending 7% Northern Ireland Other Bank Income 3% Northern Ireland Retail Deposits 3% Northern Ireland Business Lending 6% Northern Ireland Asset Finance 14% Northern Ireland Equities Trading 10% Northern Ireland FX Trading 10% Other Region Activity Current Mth England Interest Income $ 166.67 England Funds Mgt Income $ 333.33 England Insurance Income $ 250.00 England Other Bank Income $ 83.33 England Net Income $ 833.33 England Operational Expenses $ 416.67 England Loan Imparement Expenses $ 104.17 England Net Expenses $ 520.83 England Net Profit $ 312.50 Scotland Interest Income $ 87.08 Scotland Funds Mgt Income $ 174.17 Scotland Insurance Income $ 130.63 Scotland Other Bank Income $ 43.54 Scotland Net Income $ 435.42 Scotland Operational Expenses $ 217.71 Scotland Loan Imparement Expenses $ 54.43 Scotland Net Expenses $ 272.14 Scotland Net Profit $ 163.28 Wales Interest Income $ 201.67 Wales Funds Mgt Income $ 403.33 Wales Insurance Income $ 302.50 Wales Other Bank Income $ 100.83 Wales Net Income $ 1,008.33 Wales Operational Expenses $ 504.17 Wales Loan Imparement Expenses $ 126.04 Wales Net Expenses $ 630.21 Wales Net Profit $ 378.13 Northern Ireland Interest Income $ 183.33 Northern Ireland Funds Mgt Income $ 366.67 Northern Ireland Insurance Income $ 275.00 Northern Ireland Other Bank Income $ 91.67 Northern Ireland Net Income $ 916.67 Northern Ireland Operational Expenses $ 458.33 Northern Ireland Loan Imparement Expenses $ 114.58 Northern Ireland Net Expenses $ 572.92 Northern Ireland Net Profit $ 343.75 Calcs Graph Data FY 12 FY 13 FY 14 FY 15 FY 16 FY 17 Net Interest Margin 7.5 7.8 8.3 8.3 8.4 8.7 Plan 7.1 7.6 8.0 8.1 8.3 8.6 England FY 12 FY 13 FY 14 FY 15 FY 16 FY 17 FY 18 FY 19 FY 20 Net Income $ 7,400 $ 8,100 $ 8,300 $ 9,600 $ 10,200 $ 10,000 $ 10,200 $ 10,600 $ 10,300 Revenue $ 28,900 $ 33,569 $ 34,511 $ 35,678 $ 38,976 $ 40,014 $ 41,018 $ 42,522 $ 48,152 Diluted Earnings Per Share 3.1 3.2 3.4 3.4 3.5 3.6 4.5 5.6 7.0 Dividends Per Share 1.0 1.1 1.1 1.2 1.2 1.3 1.6 2.0 2.5 Return on Assets 260.00% 240.00% 260.00% 250.00% 250.00% 260.00% 325.00% 406.25% 507.81% Return on Equity 2340.00% 2270.00% 2680.00% 2570.00% 2760.00% 2860.00% 3075.00% 2568.75% 2285.94% Net Interest Margin 750.00% 780.00% 830.00% 830.00% 840.00% 870.00% 887.50% 900.00% 870.00% Efficiency Ratio 0.8 0.9 0.9 0.9 0.8 0.9 1.1 1.4 1.7 Assets $ 440,000 $ 465,000 $ 480,000 $ 520,000 $ 550,000 $ 620,000 $ 675,000 $ 698,750 $ 668,750 Loans $ 255,923 $ 267,900 $ 278,900 $ 298,765 $ 312,900 $ 320,984 $ 301,230 $ 298,765 $ 326,922 Core Deposits $ 253,651 $ 262,890 $ 268,931 $ 274,900 $ 289,150 $ 305,918 $ 315,918 $ 307,123 $ 335,918 Stockholder's Equity $ 28,750 $ 30,800 $ 31,540 $ 32,700 $ 33,870 $ 34,900 $ 35,900 $ 36,900 $ 37,900 Non-Performing Loans / Total Loans 170.00% 150.00% 150.00% 140.00% 120.00% 130.00% 170.00% 150.00% 130.00% Allowance / Total Loans 290.00% 290.00% 300.00% 300.00% 310.00% 320.00% 290.00% 290.00% 300.00% Allowance / Non-Performing Loans 345.00% 360.00% 355.00% 365.00% 370.00% 390.00% 390.00% 360.00% 390.00% Net Charge Offs / Average Total Loans 170.00% 140.00% 160.00% 160.00% 150.00% 140.00% 130.00% 160.00% 150.00% Chart FY 12 FY 13 FY 14 FY 15 FY 16 FY 17 Net Income $ 7,400 $ 8,100 $ 8,300 $ 9,600 $ 10,200 $ 10,000 Revenue $ 28,900 $ 33,569 $ 34,511 $ 35,678 $ 38,976 $ 40,014 Diluted Earnings Per Share 3.1 3.2 3.4 3.4 3.5 3.6 Dividends Per Share 1.0 1.1 1.1 1.2 1.2 1.3 Return on Assets 260.00% 240.00% 260.00% 250.00% 250.00% 260.00% Return on Equity 2340.00% 2270.00% 2680.00% 2570.00% 2760.00% 2860.00% Net Interest Margin 750.00% 780.00% 830.00% 830.00% 840.00% 870.00% Efficiency Ratio 0.8 0.9 0.9 0.9 0.8 0.9 Assets $ 440,000 $ 465,000 $ 480,000 $ 520,000 $ 550,000 $ 620,000 Loans $ 255,923 $ 267,900 $ 278,900 $ 298,765 $ 312,900 $ 320,984 Core Deposits $ 253,651 $ 262,890 $ 268,931 $ 274,900 $ 289,150 $ 305,918 Stockholder's Equity $ 28,750 $ 30,800 $ 31,540 $ 32,700 $ 33,870 $ 34,900 Non-Performing Loans / Total Loans 170.00% 150.00% 150.00% 140.00% 120.00% 130.00% Allowance / Total Loans 290.00% 290.00% 300.00% 300.00% 310.00% 320.00% Allowance / Non-Performing Loans 345.00% 360.00% 355.00% 365.00% 370.00% 390.00% Net Charge Offs / Average Total Loans 170.00% 140.00% 160.00% 160.00% 150.00% 140.00% Hires and Terminations FY 10 FY 11 FY 12 FY 13 FY 14 FY 15 FY 16 FY 17 New Hires 599.76 264.48 408 514 612 232 387 418 Termination -416.16 -234.78 -612 -511 -408 -301 -354 -102 Other Metrics Current Mth Interest Income 166.7 Funds Mgt Income 333.3 Insurance Income 250.0 Other Bank Income 83.3 Net Income 833.3 Operational Expenses 416.7 Loan Imparement Expenses 104.2 Net Expenses 520.8 Net Profit 312.5 FTEs Measure Current Mth Actual Prior Yr 5,218 Plan Prior Yr 5,098 Actual Cur Yr 6,942 Plan Cur Yr 6,973 Forecast Cur Yr 6,673 % of Revenue % Home Loans 12% Credit Cards 25% Houshold Lending 4% Other Bank Income 2% Retail Deposits 6% Business Lending 18% Asset Finance 20% Equities Trading 10% FX Trading 3% Satisfaction States PY PY Gap CY CY Gap Customer England 87% 13% 83% 17% Avg Sick Days Country Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun CY England 7.76 9.79 7.48 10.35 9.33 9.98 8.50 10.35 8.69 7.95 8.41 8.78 PY England 6.56 8.28 6.26 8.47 7.30 7.35 6.26 7.53 6.63 5.92 6.65 7.58 Check England FY 12 FY 13 FY 14 FY 15 FY 16 FY 17 FY 18 FY 19 FY 20 Check Net Income $ 7,400 $ 8,100 $ 8,300 $ 9,600 $ 10,200 $ 10,000 $ 10,200 $ 10,600 $ 10,300 Revenue $ 28,900 $ 33,569 $ 34,511$ 35,678 $ 38,976 $ 40,014 $ 41,018 $ 42,522 $ 48,152 Diluted Earnings Per Share 3.1 3.2 3.4 3.4 3.5 3.6 4.5 5.6 7.0 Dividends Per Share 1.0 1.1 1.1 1.2 1.2 1.3 1.6 2.0 2.5 Return on Assets 260.00% 240.00% 260.00% 250.00% 250.00% 260.00% 325.00% 406.25% 507.81% Return on Equity 2340.00% 2270.00% 2680.00% 2570.00% 2760.00% 2860.00% 3075.00% 2568.75% 2285.94% Net Interest Margin 750.00% 780.00% 830.00% 830.00% 840.00% 870.00% 887.50% 900.00% 870.00% Efficiency Ratio 0.8 0.9 0.9 0.9 0.8 0.9 1.1 1.4 1.7 Assets $ 440,000 $ 465,000 $ 480,000 $ 520,000 $ 550,000 $ 620,000 $ 675,000 $ 698,750 $ 668,750 Loans $ 255,923 $ 267,900 $ 278,900 $ 298,765 $ 312,900 $ 320,984 $ 301,230 $ 298,765 $ 326,922 Core Deposits $ 253,651 $ 262,890 $ 268,931 $ 274,900 $ 289,150 $ 305,918 $ 315,918 $ 307,123 $ 335,918 Stockholder's Equity $ 28,750 $ 30,800 $ 31,540 $ 32,700 $ 33,870 $ 34,900 $ 35,900 $ 36,900 $ 37,900 Non-Performing Loans / Total Loans 170.00% 150.00% 150.00% 140.00% 120.00% 130.00% 170.00% 150.00% 130.00% Allowance / Total Loans 290.00% 290.00% 300.00% 300.00% 310.00% 320.00% 290.00% 290.00% 300.00% Allowance / Non-Performing Loans 345.00% 360.00% 355.00% 365.00% 370.00% 390.00% 390.00% 360.00% 390.00% Net Charge Offs / Average Total Loans 170.00% 140.00% 160.00% 160.00% 150.00% 140.00% 130.00% 160.00% 150.00% Check $ 1,014,672 $ 1,068,306 $ 1,102,235 $ 1,171,695 $ 1,235,150 $ 1,331,871 $ 1,379,325 $ 1,394,717 $ 1,428,000 Total Check - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 Metric CM Data Check Check Interest Income 166.6666666667 0 Funds Mgt Income 333.3333333333 0 Insurance Income 250 0 Other Bank Income 83.3333333333 0 Net Income 833.3333333333 0 Operational Expenses 416.6666666667 0 Loan Imparement Expenses 104.1666666667 0 Net Expenses 520.8333333333 0 Net Profit 312.5 0 Check 0 - 0 Hires and Terminations FY 10 FY 11 FY 12 FY 13 FY 14 FY 15 FY 16 FY 17 Check New Hires 599.76 264.48 408 514 612 232 387 418 Termination -416.16 -234.78 -612 -511 -408 -301 -354 -102 Check 0 0 0 0 0 0 0 0 - 0 Check Totals Model OK 0 Summary 1 Financial Measure FY 12 FY 13 FY 14 FY 15 FY 16 FY 17 Hires and Terminations Net Income $ 7,400 $ 8,100 $ 8,300 $ 9,600 $ 10,200 $ 10,000 Home Loans 12% Revenue $ 28,900 $ 33,569 $ 34,511 $ 35,678 $ 38,976 $ 40,014 Credit Cards 25% Diluted Earnings Per Share 3.1 3.2 3.4 3.4 3.5 3.6 Houshold Lending 4% Dividends Per Share 1.0 1.1 1.1 1.2 1.2 1.3 Other Bank Income 2% Return on Assets 260.00% 240.00% 260.00% 250.00% 250.00% 260.00% Retail Deposits 6% Return on Equity 2340.00% 2270.00% 2680.00% 2570.00% 2760.00% 2860.00% Business Lending 18% Net Interest Margin 750.00% 780.00% 830.00% 830.00% 840.00% 870.00% Asset Finance 20% Efficiency Ratio 0.8 0.9 0.9 0.9 0.8 0.9 Equities Trading 10% Assets $ 440,000 $ 465,000 $ 480,000 $ 520,000 $ 550,000 $ 620,000 FX Trading 3% Loans $ 255,923 $ 267,900 $ 278,900 $ 298,765 $ 312,900 $ 320,984 Core Deposits $ 253,651 $ 262,890 $ 268,931 $ 274,900 $ 289,150 $ 305,918 Stockholder's Equity $ 28,750 $ 30,800 $ 31,540 $ 32,700 $ 33,870 $ 34,900 Non-Performing Loans / Total Loans 170.00% 150.00% 150.00% 140.00% 120.00% 130.00% Allowance / Total Loans 290.00% 290.00% 300.00% 300.00% 310.00% 320.00% Allowance / Non-Performing Loans 345.00% 360.00% 355.00% 365.00% 370.00% 390.00% Net Charge Offs / Average Total Loans 170.00% 140.00% 160.00% 160.00% 150.00% 140.00% Customer Satisfaction Net Interest Margin Trend Absence CY v PY Interest Income 167 Funds Mgt Income 333 Insurance Income 250 Other Bank Income 83 Net Income 833 Operational Expenses 417 Loan Imparement Expenses 104 Net Expenses 521 Net Profit 313 Model Check Model OK New Hires FY 10 FY 11 FY 12 FY 13 FY 14 FY 15 FY 16 FY 17 599.76 264.47999999999996 408 514 612 232 387 418 Termination FY 10 FY 11 FY 12 FY 13 FY 14 FY 15 FY 16 FY 17 -416.16 -234.78 -612 -511 -408 -301 -354 -102 0.87 0.13 0.83 0.17000000000000004 CY Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun 7.7616000000000005 9.7944000000000031 7.4844000000000017 10.348800000000002 9.3324000000000016 9.9792000000000023 8.5008000000000017 10.348800000000002 8.6856000000000009 7.9464000000000006 8.4084000000000021 8.7780000000000005 PY Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun 6.5620800000000008 8.2807200000000023 6.2596800000000012 8.4672000000000018 7.2962400000000001 7.3483200000000011 6.2596800000000012 7.5264000000000015 6.6326399999999994 5.9236800000000001 6.6502800000000004 7.5809999999999995 FY 12 FY 13 FY 14 FY 15 FY 16 FY 17 7.5 7.8 8.3000000000000007 8.3000000000000007 8.4 8.6999999999999993 Plan FY 12 FY 13 FY 14 FY 15 FY 16 FY 17 7.125 7.6440000000000001 7.9680000000000009 8.0510000000000002 8.3160000000000007 8.6129999999999995 Prior Yr Prior Yr Cur Yr Cur Yr Cur Yr 5217.7951525493299 5098.3368102676704 6942.3236953118912 6973.1981852567769 6673.1981852567797 Monthly Highlights Banking Highlights Market Share Prior Yr FTEs Forecast Current Yr Act Bud Fct 83% 87% CY PY Net Income Revenue Diluted Earnings Per Share Dividends Per Share Return on Assets Return on Equity Net Interest Margin Efficiency Ratio Assets Loans Core Deposits Stockholder's Equity Non-Performing Loans / Total Loans Allowance / Total Loans Allowance / Non-Performing Loans Net Charge Offs / Average Total Loan Net Income Revenue Diluted Earnings Per Share Dividends Per Share Return on Assets Return on Equity Net Interest Margin Efficiency Ratio Assets Loans Core Deposits Stockholder's Equity Non-Performing Loans / Total Loans Allowance / Total Loans Allowance / Non-Performing Loans Net Charge Offs / Average Total Loan
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