01 At the Hotel - Hands On

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AT THE HOTEL – HANDS ON 
1 
 
1. Watch a guest checking in a hotel and fill in her check-in form. 
Assista a uma hóspede fazendo o check-in em um hotel e preencha o formulário. 
 
2. Listen again and complete the dialogue with the words in the box. Audio 1 
Ouça novamente e complete o diálogo com as palavras da caixa. 
 
Receptionist: Good morning. ______________ to English 4 Life Hotel. How can I ______________ you? 
Guest: I have a _______________ under Debra Suzuki. 
R: Can you _______________ that please? 
G: Yes. It’s S-U-Z-U-K-I. 
R: I’m sorry. Would you _______________ repeating that? 
G: No problem. It’s S-U-Z as in “_______________”-U-K-I. 
R: It’s a _______________ room for ten _______________? 
G: That’s right. 
R: Can I have your _______________, please? 
G: Sure. Let me get it for you. _______________ you go. 
R: All right. Thank you. How would you like to pay for that? We have __________ or __________ card? 
G: Credit card, then. Here you go. 
… 
R: Just a second, please. Can you _______________ here? 
G: Of course. 
R: Here you go… Thanks. Your ___________ is 704, on the seventh _______________. 
R: The ___________ is on your right. Here’s your ________. Would you like some help with your ________? 
G: Yes, please. 
R: I’ll call the _____________. Pepe, vamo nos. Senorita Suzuki esperate. He’s coming in a minute, ok. 
R: Thank you very much. _______________ your stay, Ms Suzuki. 
G: Thank you. Bye 
Guest Details 
Full Name 
Type of room Payment 
Number of nights Room / Floor 
bellboy – double – cash – credit – elevator – Enjoy – floor – help – Here – key – luggage – 
 mind – nights – passport – reservation – room – sign – spell – Welcome – zebra 
 
 
 
 
 
AT THE HOTEL – HANDS ON 
2 
 
3. Debra Suzuki is going to face a lot of problems. Watch the videos and take notes. Audio 2 
Debra Suzuki enfrenta vários problemas. Assista aos vídeos (ouça os áudios) e complete as lacunas. 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
4. Watch Debra Suzuki check out and answer the questions. Audio 3 
Assista (ou ouça) a Debra Suzuki realizar o check-out e responda as perguntas. 
a) What does she say about her stay? 
She ________________ some _________________. 
b) What service does she request at the end? 
She asks them to _______________ her a __________________. 
 
 
 
 Problems Reported Solutions Presented 
Call #1 
 
She ordered ________ ________ ago. 
It was a __________ with mashed 
__________, a side __________, an OJ 
and a slice of apple ___________. 
It’ll ______ there in 
________________. 
Call #2 
 
Her food is _________. She didn’t ask 
for a _________. 
Someone will __________ that right 
away*. (*immediately) 
Call #3 
 
She can’t get a _________ signal. 
The receptionist will _______ her 
_________ to the person in charge. 
Call #4 
 
The ________ is clogged. She needs 
some extra __________ and a 
_________. The air-conditioning is not 
______________. 
The receptionist changes her 
________ and gives her an 
__________. 
 
 
 
 
 
AT THE HOTEL – HANDS ON 
3 
ANSWER KEY 
Respostas 
 
Exercise 1 
 
 
 
 
 
 
Exercise 2 
1. Welcome 
2. help 
3. reservation 
4. spell 
5. mind 
6. zebra 
7. double 
8. nights 
9. passport 
10. Here 
11. cash 
12. credit 
13. sign 
14. room 
15. floor 
16. elevator 
17. key 
18. luggage 
19. bellboy 
20. Enjoy 
 
Exercise 3 
 
 
 
 
 
 
 
 
 
 
 
Exercise 4 
a) She had some issues*. (*problems) 
b) She asks them to call her a cab*. (* taxi) 
 
Guest Details 
Full Name Debra Suzuki 
Type of room a double room Payment credit card 
Number of nights 10 nights Room / Floor (room) 704, (on the) 7th floor 
 Problems Reported Solutions Presented 
Call #1 
 
She ordered dinner an hour ago. 
It was a steak with mashed potatoes, a side 
salad, an OJ and a slice of apple pie. 
It’ll be there in 10 minutes. 
Call #2 
 
Her food is cold. She didn’t ask for a soda. 
Someone will change that right away*. 
(*immediately) 
Call #3 
 
She can’t get a wi-fi signal. 
The receptionist will put her through* to the 
person in charge. (*transfer) 
Call #4 
 
The toilet is clogged. She needs some extra 
towels and a soap. The air-conditioning is not 
working. 
The receptionist changes her room and 
gives her an upgrade.