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NAME: RICARDO GUIA MY MANAGEMENT CREDO (MCEC) My main goal as a manager is to be a reference within the organization. One of the definitions of reference point says: an indicator that orients you generally. Thereby, we can use this definition to make an analogy with the corporate environment: when people are lost, they will search for a reference that they can trust and give them direction. My personal management credo gives the foundations to be this reference. This is important because it sets the tone for leadership within the organization. I base my management credo on 4 important beliefs: Motivation, Commitment, Ethics and Communication (MCEC). In the following paragraphs I will point out “how” to apply these beliefs, as well as the “effects” and “side effects” of them. Motivation: as Steven Levitt tells in his book “Freakonomics”, we are moved by incentives. One of the examples mentioned is trying to potty train his daughter Amanda. He got her potty trained by giving her M&Ms every time she used the potty successfully. Thus, Levitt shows how important are incentives (motivations) to get the results you would like. How can we motivate? There are several ways to motivate people, some of them are: being positive, enthusiastic, giving rewards and bonuses. Being positive, enthusiastic and believing that nothing is impossible makes every challenge an opportunity, a success is satisfaction while failing is another opportunity to learn. It is notorious that people with good vibes (positive energy) attract others. However, people who are always whining and complaining tend to keep away others. Awards (non-financial) and bonus (financial) make expectations more satisfied. For instance, a non-financial award can be by giving the day off at work, tickets for a concert, weekend at a resort, etc. The effects are a better quantitative result for the organization and employees with more creativity. However, like in the case of “Freakonomics”, those motivations can lead to unintended side effects. For instance, people can cut the corners and cheat to achieve what they want. Commitment: everyone should be dedicated to the same cause and activity. As a manager, I will show that I am working hard for the success of the organization and that I expect the same from my employees, specially when it comes to deadlines. How? By following through on what I say, taking all the responsibilities for my actions and empowering my employees. Employees will feel that they can believe in me because I do what I say. My group of employees will feel security when they can see that I take full responsibility for my actions. Through empowering my employees they will see that I have confidence in them. In addition, the effects are trust, loyalty, and respect for deadlines. The way I am trying to get commitment from them can trap me. Side effect that I may encounter is empowering a employee who is not ready for this. My careful observations will be essential to avoid this side effect. Ethics: it is a system of moral principles that will guide the organization to have a better environment. How? Meritocracy, policies, diversity, and honesty. Meritocracy is really valuable to me and people will be recognized for their work. For policies, a clear code of ethics will be developed and constantly conveyed to all workers. Diversity is another key to have different points of view and it boosts innovation (Silicon Valley is a big example of that). Honesty brings more transparency and keeps away the feeling that something is hidden. Some of the effects for the organization are the feeling of fairness, good work environment and expectations satisfied (meritocracy). The side effect is that the wrong policy applied can lead company to the failure. Therefore, to prevent that, the code of ethics needs to be closely analyzed before being published. Communication: essential for good performance of management and one of the most critical aspects of leadership. Without good communication skills all the values mentioned before (motivation, commitment and ethic) will fail. How will I apply this value in the organization? By being accessible, accepting criticism, clear feedback and using the “DIE” tool (Description, Interpretation, and Evaluation). My office will not have doors, my collaborators are always welcome to come in. If they have any relevant criticism, this helps me to correct my mistakes or wrong habits. Clear feedbacks makes everyone be aware about their performance. Effects are continuous organizational improvement and better relationship between co-workers and manager. Conversely, one side effect can be misunderstanding. The use of the “DIE” prevents this. The tool is based in description, interpretation, and evaluation. At first you take the situation and only describe it. Second, you make the interpretations that can be applied (for one description you have multiple interpretations). Third, you take each interpretation and evaluate if it is positive or negative. Thus, through this tool you can balance all the interpretations, choose which one is more suited for the time and avoid choosing the wrong interpretations. All in all, those values are going to be my guides to achieve success in my personal and professional life. In the personal field, being a reference makes me feel important for the others and that I am making some difference in their lives. In the professional field, this will provide a foundation for the organization to work for the same purpose (teamwork) and an environment full of energy. MOTIVATION • Be positive / Enthusiasm • Awards / Bonus • Better Quantitative results • Criativity • Cheat COMMITMENT • Do what I say • Take 100% responsibility for my actions • Empowerment • Trust / Loyalty • Task delivered on time • Empowerment to wrong people ETHIC • Meritocracy • Policies • Diversity • Honesty • Fairness Feeling • Good ambience at work • Expectations satisLied • Wrong directions (wrong policies) COMMUNICATION • Be accessible • Accept criticism • Feedbacks • Continuous organizational improvement • Better relationships • Misunderstanding BE A REFERENCE HOW SIDE EFFECTS EFFECTS
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