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ORIGINAL RESEARCH Effects of a Genetic CounselingModel onMothers of Children with Down Syndrome: A Brazilian Pilot Study Marcos Ricardo Datti Micheletto & Nelson Iguimar Valerio & Agnes Cristina Fett-Conte Received: 26 December 2011 /Accepted: 4 June 2013 /Published online: 23 June 2013 # National Society of Genetic Counselors, Inc. 2013 Abstract Down syndrome occurs in approximately 1:600 live births. Genetic counseling is indicated for these families and may be beneficial for adaptation to the challenges that accompany by this diagnosis. Although the basic counseling goals are similar, there are many models of genetic counsel- ing practiced around the world. The aim of this article is to report the results of a pilot study that evaluated the level of satisfaction with a model of service delivery of genetic counseling practiced in Brazil, the knowledge assimilated about Down syndrome and whether this process resulted in a feeling of well-being and psychological support. Thirty mothers of under 6-month-old children with Down syn- drome were interviewed after having two sessions of genetic counseling in a public healthcare service within a period of 30 days. A semi-structured questionnaire was developed by the researchers to collect identification, socioeconomic and demographic data and to assess the client’s satisfaction with the model of genetic counseling. Data were collected using both open and closed questions. The reported level of satis- faction was high. The knowledge assimilated about Down syndrome after only two sessions was considered technically vague by raters in 44 % of cases. Most mothers (96.7 %) reported that genetic counseling was beneficial and provided psychological support. The model was considered satisfac- tory, but further research is needed to identify ways to im- prove knowledge retention by this population. These results highlight the utility of referring families for genetic counsel- ing when there is a suspicion of a diagnosis of Down syndrome. Keywords Brazil . Service delivery model . Parents . Satisfaction . Down syndrome . Genetic counseling . Adaptation . Psychological support Introduction Genetic Counseling (GC) is a communication process that aims at assisting parents and relatives to comprehend, amongst other things, the diagnosis, etiology, prognosis, oc- currence or reoccurrence risks, possibilities for treatment and a means by which to adapt to the circumstances imposed by the condition, with psychological support and unconditional pos- itive respect for the autonomy of the family. According to the GC Definition Task Force of the National Society of Genetic Counselors, this process integrates the following: interpreta- tion of family and medical histories to assess the chance of disease occurrence or recurrence,education about inheritance, testing, management, prevention, resources and research, and the promotion of informed choices and adaptation to the risk or condition (National Society of Genetic Counselors’ Definition Task Force et al. 2006). The majority of existing studies on the psychological impact of GC conclude that such counseling does not seem to have an adverse psychological effect (Elwyn et al. 2000; Biesecker 2001; Girisha et al. 2007; Smets et al. 2007). The models of service delivery for GC are very variable around the world, even though they are based on standard M. R. D. Micheletto Psychology Service, Medicine School of São José do Rio Preto (FAMERP-FUNFARME), São Paulo, Brazil N. I. Valerio Department of Psychiatry and Medical Psychology, Medicine School of São José do Rio Preto (FAMERP-FUNFARME), São Paulo, Brazil A. C. Fett-Conte Molecular Biology Department, Medicine School of São José do Rio Preto (FAMERP-FUNFARME), São Paulo, Brazil M. R. D. Micheletto (*) Laboratório de Genética - Hospital de Base (Hemocentro), Av. Brigadeiro Faria Lima, 5544, CEP: 15090-000, São José do Rio Preto, São Paulo, Brazil e-mail: dattimicheletto@hotmail.com J Genet Counsel (2013) 22:784–794 DOI 10.1007/s10897-013-9619-x goals, such as nondirectiveness. They are affected by the cultural context in which they occur. Even so, little is known about the ways in which GC varies from culture to culture and how counselees are affected by the GC process. Accordingly, Jonassaint et al. (2010), state that local or regional sociocul- tural factors, more than ethnicity and socioeconomic status, may influence the public’s awareness and belief systems, particularly with respect to genetics. GC with culturally and religiously diverse clients is a challenge that requires compe- tence in this area (Warren 2011). The acculturation level is an important factor to consider in competent GC; the process includes eliciting cultural information relevant to counseling and decision-making and identifying barriers to effective, culturally sensitive communication (Barragan et al. 2011). It is known that ethnic identity may influence perceived benefits and barriers related to genetic testing and GC. Thus, GC services should take these factors into account and create culturally-appropriate conditions which best meet the needs of heterogeneous patient populations (Alsulaiman et al. 2012; Sussner et al. 2011). For example, Fransen et al. (2010) rated ethnic differences in the participation of women in prenatal screening for Down syndrome (DS) in the Netherlands. Compared to Dutch women, those from Turkey, North- African, Aruban/Antillean and other non-Western ethnic ori- gins were less likely to participate in screening. The importance of cultural context is clear in cases of DS too. For example, in Pennsylvania, a survey of the feelings of couples with school-age DS children suggested a diminished influence of physicians’ early counseling on parental deci- sions, attitudes and rearing practices. In contrast, undefined “personal feelings,” parent’s own research and input from community parent groups were major influences (Springer and Steele 1980). Ethnic variations related to beliefs about personal consequences of having a child with DS were report- ed by Fransen et al. (2007). Muranjan et al. (2012) studied the blame ascription among Indian parents of children with DS and studied its correlation with sociodemographic factors, parental perception of dysmorphisms and parents’ knowledge about DS. GC was associated with better knowledge of par- ents about DS. The populations of developed countries, such as the USA, are discussing clinical guidelines, regulatory policies and the educational effort that will be needed to promote the in- formed use of the genetic tests that are being sold and advertised to consumers and healthcare providers, as well as the impact on healthcare providers selling and advertising genetic tests directly to consumers (Myers 2011). In contrast, the majority of the populations in underdeveloped countries, including Brazil, the Philippines, India and Turkey, do not seem have the minimum knowledge about genetic terminol- ogy or biological concepts (Mohanty and Das 2011; Tschudin et al. 2011; Abad 2012). For example, consanguin- eous marriages that are rare in developed countries are still a GC challenge in some populations with around 1.1 billion people currently living in countries where consanguineous marriages are customary (Strauss 2009; Chkioua et al. 2011; Hamamy et al. 2011). It is clear that counselees from different countries differ in demographic and medical characteristics and this could af- fect their pre-counseling cognition and psychosocial vari- ables. As research outcomes may not therefore be easily transferable between countries (Albada et al. 2011), a multi- disciplinary approach is essential to develop adequate GC adapted to a particular social, cultural and economic context. The effectiveness of the GC process depends not only on the social and cultural aspectsbut on the professional’s human experience and counseling abilities (Kessler 2001; Phelps et al. 2008; Battista et al. 2012). Never will the counseling given by one counselor in one situation be the same as that given by another. Moreover, counseling performed by one team for one family with a particular type of problem will not be identical to that for another family with exactly the same problem. The process is so dynamic that it cannot be predicted. Measurements of satisfaction and the efficacy of this complex activity are very difficult. They involve several barriers such as the definition of a construct of satisfaction and an appropriate methodology (Kasparian et al. 2007). Research data that assess client satisfaction with GC are scarce worldwide and adequate evaluation instruments are also limited (Collins et al. 2003; Kasparian et al. 2007) espe- cially in Brazil. The most frequently described data are the level of knowledge assimilated by clients, the emotional con- sequences, reproductive decisions and expectations (Braitman and Antley 1978; Veach et al. 1999; DeMarco et al. 2004; Kasparian et al. 2007; Mikkelsen et al. 2009; Corrêa and Guilam 2006; Guilam and Corrêa 2007; Peters and Petrill 2011). With the aim of creating a patient-developed outcome measure (PROM) for clinical genetics services, McAllister et al. (2011) reported the Genetic Counseling Outcome Scale, a PROM for clinical genetics services which is a relatively new and useful scale to evaluate patient benefits with genetic services but has yet to be validated in clinical practice settings outside of the United Kingdom There are varied interpretation until of the term service delivery models and the methods that may influence the suc- cess or challengers of a particular model. This highlighted the need to define them (Black andWeiss 1989; Elwyn et al 2005; Apicella et al. 2006). In this context, recently the leadership of American National Society of Genetic Counselors researched and assessed the capacity of all existing service delivery models to improve access to genetic counseling services in the context of increasing demand for genetic testing and counseling. They proposed that current models of service delivery can be defined by: 1) the methods in which genetic counseling services are delivered (in-person, telephone, groups and telegenetics), 2) the way they are accessed by patients Effects of a Genetic Counseling Model 785 (traditional referral, tandem, triage, rescue and self-referral) and 3) the variable components that depend upon multiple factors unique to each service setting. The proposal provides a starting point whereby standardized terminology can be used in future studies that assess the effectiveness of these described models to overcome barriers to access to genetic counseling services. According them, defining and standardizing the clas- sification of models will make easy to study the efficiency, efficacy, and the impact of various methods of service delivery on access to genetic counselors (Cohen et al. 2012). Unlike the United States or other developed countries, there is little information about how GC is carried out in Brazil and there are no specific guidelines or models adapted to the population necessities. Brazil is the largest and the most populous country in Latin America with approximately 191 million inhabitants. The predominant religion is cathol- icism and abortion is illegal; exceptions exist for rape victims and when there is imminent risk to the mother’s life. The frequency of abortions performed in inappropriate and clan- destine conditions is so high that this is considered a public health problem. There was intense debate and the law has been reviewed (Guilam and Corrêa 2007; Diniz 2011; Instituto Brasileiro de Geografia e Estatística 2011). To get an idea of the cultural issue that involves the abortion in Brazil, this behavior was considered morally wrong by about 97 % of 2,095 respondents in 211 Brazilian municipalities (Instituto Data Folha and Garcia 2007). In many countries where abortion of malformed fetuses is legal, this is an option considered and discussed with couples during GC (Balcom et al. 2012; Chasen and Kalish 2013). Legal, criminal and other types of restrictions on abortion in Brazil are discriminatory, making access to services and qual- ity information difficult, thereby making the right to sexual and reproductive health vulnerable and restricting the effec- tiveness of public health policies with an obvious impact on GC. The ban on abortion in Brazil can influence the choices of couples and the counselor during GC. Many who wish to interrupt the pregnancy do not do so for fear of legal conse- quences or do not find support in the public health system, while others make abortion clandestinely (Arilha 2012). The availability of and access to genetic evaluations and counseling are still rudimentary. The majority of the few services with clinical geneticists offer GC through the public healthcare system and are predominantly located in the southeastern region of Brazil and affiliated to universities. Few have much experience in the care of specific diseases or areas (hereditary cancer, muscular dystrophy or prenatal diagnosis). The majority of services counsel patients and families with variable kinds of problems, such as birth de- fects, advanced parental age, consanguinity, mental retarda- tion, recurrent miscarriages or fetal anomalies detected by genetic prenatal diagnostic methods. The majority of patients and families do not know about genetic services and are referred by other healthcare professionals. There are no specific government and professional organizations policies for practice. GC is carried out by physicians, generally trained in medical residency programs in clinical genetics, and by other healthcare professionals, including biologists, with professional training by post-graduation programs in genetics of academic institutions that give the titles of master and doctor (PhD). Thus, all non-physicians who are pro- viders of GC in Brazil have one or both of these titles. There are some physicians that do medical residency in other areas, such as gynecology or neurology, and have master and PhD titles in genetics (Zatz 2005; Monlleó and Gil-da-Silva- Lopes 2006; Palmero et al. 2007). One of the most frequent referrals for GC in Brazil is DS. About one in every 600 live births presents DS worldwide, the most common example of a neurogenetic aneuploid disorder (Roinzen and Patterson 2003). Its prevalence in the US population is about 1:691 live births (Oster-Granite et al. 2011). It results from all or part of an extra chromosome 21 producing deregulated gene expression in the brain that gives rise to several consequences on intellectual and phys- ical development, including hypotonia, typical facial traits and intellectual disability. The appearance of individuals with DS is easily recognized and social stigmatization and discrimination exist (Roinzen and Patterson 2003; Gardiner et al. 2010), which can promote negative feelings in parents and relatives (Kastner 2004). On the other hand, early inter- ventions often increase the capacity and potential of children with DS and can help the family endure, survive, and even thrive in the face of ongoing challenges associated with raising a child with DS (Van Riper 2007). In some countries, such as Brazil, the diagnostic suspicion of most cases occurs at birth, and parents on receiving the news often react with shock, negation, guilt and anger. They rarely report this time as a positive experience (Skotko 2005). Varied professionals may have the primary responsibility of informing parents about a diagnosis of DS in different cultures and after this they are either referred for or seek GC. Generally when the parents first meet with the geneticist or geneticcounselor they are eager for information about the different aspects of DS (Girisha et al. 2007). Faced with the psychological effects that the diagnosis of DS can cause for families, GC is an alternative to minimize the disorganizing impact of these effects and preserve the mental health of parents and other relatives (Brasington 2007). The counselor can also help parents to reflect on the experience of shock that they felt at the time of the commu- nication of the diagnostic suspicion. The distress caused by the situation must be addressed during GC because it may reduce the quality of life of patients and their families and negatively affect the realization of the child’s treatment (Evans 2006; Micheletto et al. 2009). In this context, the participation of a psychologist in the interdisciplinary GC 786 Micheletto, Valerio and Fett-Conte team is very important (Fett-Conte 2011). However, the impact of GC, as provided in Brazil, on mothers of children with DS is unknown. Purpose of the Present Study This article provides information on a model of service delivery of GC practiced in Brazil and presents the results of a pilot study of the satisfaction of mothers of children with DS with this model, their knowledge about DS after two sessions of GC and whether GC results in a feeling of well- being and psychological support for this population. Method This work was approved by the Research Ethics Committee of theMedicine School in São José do Rio Preto (FAMERP – protocol # 125/2005). Each participant was informed of the objectives of the research and signed a written consent form. This pilot study was carried out in the Service of Clinical Genetics of Hospital de Base (FAMERP-FUNFARME) a large teaching hospital, located within the State of Sao Paulo, Brazil, where GC is available to all the population of the city and region even though this is a low-income country. The city is located 454 Km from São Paulo city and has 408,000 inhabitants. Counseling is provided free of charge through the public healthcare system with most fam- ilies being referred by physicians. Patients with various types of problems are attended, including intellectual disabilities, multiple or isolated birth defects, infertility, consanguineous marriages, advanced parental age and postnatal or prenatal diagnosis of genetic conditions. A total of about 80 cases are seen per month. The Clinical Genetics service is an interdisciplinary team comprised of three counselors (biologists with master and doctorate degrees in clinical genetics), three psychologists (PhD), physicians (pediatrician, infant neurologist and car- diologist), one social worker and two nurses. One of the GC model’s characteristics is that the genetic counselor and psychologist work together during the counseling sessions of families. The GC sessions of this study lasted about 60 min. A discussion of the etiology, clinical manifestations, recurrence risks, possibility of better social adjustment and early inter- vention of children was considered essential. Parents also had multiple opportunities to ask questions. Information was given in detail, with vocabulary appropriate to the cultural level of the family and printed material (booklets prepared by the team) according to the needs of each family. In each session, the psychological support given by staff was con- sidered indispensable in order to establish rapport and empathy with the parents. This approach is based on the principles of the cognitive behavioral model of health psychol- ogy (Miyazaki et al. 2002; Rimes et al. 2006; American Psychological Association 2011) namely the identification of needs, providing sufficient and appropriate information and strategies to manage the client’s emotions, thereby helping to improve the quality of their lives, in the broad sense. The psychological support provided also aimed to encourage posi- tive attitudes to coping, clear and open communication, detect stress, increase self-control and sense of hope, develop social skills and facilitate integration with community services (non- governmental organizations, support groups, health centers etc.) The GC offered to our study population included general information on DS and psychological support. Most patients come to confirm the diagnostic suspicion and to receive all the necessary information. The GC Process 1) Reception of counselee.While waiting for the interview in a waiting room, counselees are approached by a staff psychologist, who presents himself, notes the patient’s and/or family name, establishes a rapport (contact, dia- logue) and investigates the characteristics of the case and the needs of those concerned. He sits in front of the family, begins the conversation and makes an observation about the emotional state of counselees (fear, anger, sadness, anxiety etc.), the main coping strategies (emotional, cog- nitive and behavioral), psychological functions (orienta- tion, sensation, perception, judging, memory, attention, reasoning, language, mood, level of understanding etc.) and irrational beliefs. The psychologist also informs and gives guidance on the practical operation, structure and dynamics of GC. During the psychological approach, the emotional and irrational beliefs are investigated to promote a more relaxed meeting with the genetic counselor. 2) Conference between psychologist and counselor. Before meeting the patient/family, the psychologist provides the previously gathered information to the counselor with the aim of a more personalized and targeted approach. 3) Meeting of the client with the genetic counselor and psychologist. On being called for counseling, the psychol- ogist who established the initial rapport with the family in the waiting room, introduces the family members to the counselor, enters the room and participates in the GC pro- cess. Everyone sits in a circle, with the small table of the interview room moved to the side and just used for the counselor’s note taking. A central table is considered by the team an obstacle to establishing a relationship as it may suggest a difference in level/hierarchy which can cause awkwardness. The psychologist accompanies the discus- sion, observes and only briefly and objectively intervenes on psychological aspects when requested or when he Effects of a Genetic Counseling Model 787 believes it is absolutely necessary. It is up to the counselor to give psychological support inherent to the process. It is always important to motivate the family to return for follow up consultations in all the clinics, to perform complementary exams, and to start early intervention, as well as to offer the client support in respect to the most urgent difficulties, such as contacting a social assistant and professionals/support institutions. When necessary, the members of the family are referred for a more detailed psychological assessment or for psychotherapy. 4) Team meeting. At the end of the sessions of the day, all the team members meet to discuss the cases. It is an opportunity to exchange experiences and receive feed- back from the team itself. Team members talk about any difficulties that arose, the emotions experienced, the strategies used and expected results. A second session of GC, for those cases that warrant a follow up (as is the case for all families involving DS), is performed after about 30 days in order to reinforce the information given, to clarify remaining questions and to give emotional support. The family meets with the same professionals as in the first session to maintain and strengthen the bond between them. Study Procedure Mothers were requested to participate in the study personally by a psychologist who is a member of the Clinical Genetics service but who did not participate in the GC sessions. This professional again met the mothers in a privateroom only for the research interview, immediately following the second GC session. Open-ended questions were transcribed by the interviewing psychologist who wrote down the responses during the inter- view and the illustrative quotes of mothers used in this publica- tion were translated by an experienced translator. For the closed questions, the responses of the mothers were marked, counted and compared to the total sum of responses given for the question. Participants During the study period (August to December 2008) 41 new cases of DS were treated and 31 mothers were invited to participate based on eligibility criteria. One of the 31 mothers refused to participate. The study group included 30 mothers who met the follow criteria: aged 18 years or older with under six-month old children with DS without additional medical problems (e.g. severe congenital heart defects, gastrointestinal abnormali- ties, extreme prematurity, etc.) who attended two GC ses- sions. They were invited to participate in order of arrival in the Clinical Genetics Service. The mean age of the mothers was 29.9 years old and of the children it was 3.7 months. The majority of mothers had few years of schooling (X=9.2; SD=4.21), i.e., had not completed basic education that ensures joint training indispensable for the exercise of citizenship and ways for to progress at work and in other studies (Brasil 1996). For 90 % the family income was <$ U 1000.00/months, low economic level (X=577.7/months, SD=598.15), as the parameters of the Brazilian Association of Research Companies (www.abep.org). Instrumentation A semi-structured interviewwas constructed by the researchers to elicit demographic and socioeconomic information. The interview also asked about the participants’ experience of GC and knowledge of DS. A single phrase was used to assess the client’s satisfaction with the model of GC and respondents were asked to assign values of 1 to 5 using a Likert scale: I hated it (1), I did not like it (2), It made no difference (3), I liked it (4), or I loved it (5). Open-ended questions were used to evaluate the emotional effects of GC and the knowledge assimilated about DS: “What can you tell me about the GC process?”; “How do you feel after two sessions of GC?”; “Can you explain tomewhat DS is?” and “Did your level of knowledge about DS improve after GC?” Analysis The level of client’s satisfaction with the model of GC was considered high when the mean score was higher than four (>4). The analysis of the open-ended questions was made by three geneticists, who independently evaluated the questions on DS. Also, three psychologists independently evaluated the questions about possible emotional effects of GC. All these professionals have PhD degrees and here are denominated either “genetics raters” or “psychological raters”. Each rater was asked to make an interpretation of the answers to open questions based on their professional experience and classify the responses according to the categories listed above. The knowledge about DS assimilated by the mothers was classified by genetics raters as “vague” or “satisfactory”. The effects of GC were interpreted by psychological raters as “beneficial”, “perturbing” or “indeterminate” (when was not possible to classify the effect as beneficial or perturbing). The psychological raters also classified the psychotherapeu- tic support as “present” or “absent” (when there was no evidence in the response that the mother felt this type of support was present). The assessments of all raters were considered in the final interpretation of the responses based on the indices of agree- ment between them. The indices of agreement (IA) were calculated according to the following formula: 788 Micheletto, Valerio and Fett-Conte IA ¼ A total agreementsð Þ Aþ D totaldisagreementsð Þ � 100 It was stipulated that, to accept the category of a response (considered “valid”), the minimum level of agreement among raters would be 70 %. They were asked to interpret the responses based on criteria such as objectivity, clarity, accuracy and credibility (Pasquali 2000). Analysis of the data was descriptive and based on abso- lute values and percentages. Results Satisfaction with the Model of Service Delivery of GC The level of satisfaction with GC according to the Likert scale varied between 3 and 5. Twenty-six mothers (86.7 %) reported “I loved it”, two (6.7 %) reported “I liked it” and two (6.7 %) stated “It made no difference”. The mean score obtained for this question was 4.8. This value was interpreted as high client satisfaction with the model of service delivery of GC practiced in Brazil. Knowledge About DS After Two Sessions of GC Using an index of agreement of 70 % among raters, 18 responses that assessed the knowledge mothers had assimi- lated about DS was considered appropriate “Satisfactory knowledge” was observed in 44.4 % (8), while 55.6 % (10) demonstrated “vague knowledge”. Some excerpts of examples of responses considered “sat- isfactory knowledge” follow: – Mother 8 - “Down syndrome corresponds to trisomy 21. A change in the pair of chromosome 21 that occurs at fertilization…” – Mother 21 - “It’s an alteration, a genetic “accident” that causes external and internal changes of the body. It slows the development, but if the child is stimulated, close to normality can be achieved. The result depends a lot on stimulation, not only on genetics…” – Mother 24 - “DS is a genetic problem, where the cells do not divide the chromosomes as they should. You have to stimulate the baby to have an adequate development for them to enter in society equal or similar to other chil- dren, as the difference will always exist…” Some examples of responses considered “vague knowledge”: – Mother 10 – “I think it’s a slower development. Everything is slower. This is what I think…” – Mother 11 – “I do not know. The people say that it is a child that we have to be more careful. To know how to give the baby bottle very well. Take good care. Talk to her…” – Mother 12 – “For me… I didn’t try to find out about it, but it always scared me… The characteristics… I thought the child was a fool. Now I know they talk.... In K… a girl always sat by my side… and I was pregnant. I was scared for my baby. Today, for me, it is normal. I don’t see her as different. If I see one, I talk normally.” When asked if GC improved their knowledge about DS, 100 % (30) of the mothers gave affirmative replies. Feeling of Well-Being and Psychological Support When asked to consider the effect of the GC process on feelings of well-being, no replies were rated as indicating a “perturbing effect”. The psychological raters classified 97.6% of the replies as “beneficial” and 3.3 % of the replies as “indeterminate”, as exemplified by the following responses: – “beneficial effect”- Mother 5 - “It was pretty good. Worthwhile. It was through counseling that we have more information. We received the confirmation that we couldn’t see. Received support, the confirmation, what it is, how it will be, what has to be done. Already in the waiting room I became more appreciative…” – “beneficial effect”- Mother 11 - “It was good to talk and to find out more about the problem. I became calmer and self confident after having talked. I am happier. In the beginning everyone is terrified...” – “beneficial effect”- Mother 14 - “I guess it was good. It explained many things of which we had doubts. You think it is something from another world and discover that it is not, that you can help. The explanations were very good, both for me and for my child. I will be able to help my child better…” – “indeterminate effect” – Mother 13 - “I don’t know… I don’t know how to explain what I am feeling.” The psychological raters classified psychotherapeutic support as being “present”in 29 (96.7 %) of the replies and “absent” in one response (3.3 %), as in these examples: – Mother 4 - “It helped. When I found out; I understood nothing. Each person said one different thing… The professionals that understand about the subject helped to explain. When you are in doubt you ‘lose your foot- ing’. I learnt that I should give much attention and love. It [GC] cleared up my doubts and comforted me…” – Mother 17 - “Yes. Sure. It helped me, because that feeling of rejection is over. That’s been bothering me. The feeling of rejection… And that knowledge opened my eyes and the feeling bad, the guilt, are passing...” Effects of a Genetic Counseling Model 789 – Mother 28 - “Yes. I think it is because of the patience that you have when giving all the explanations, the manner you attend us with affection, respect and education. This helps a lot...” Absent support was identified in one response, that is, 3.3 % (1): – Mother 3 - “No. I think it was very vague… I think that it is not like that. You know that there will be limitations and you must stimulate. I do not know if it was because of the time of the karyotyping that it shocks… perhaps when I return, then they will say more things about this…” Discussion The communication of unexpected or feared news, as in the case of GC for DS, is difficult (Dent and Carey 2006; Edwards et al. 2008). In this process, the relationship with the patient is fundamental for a good quality of service to be provided (Mast 2007; Sheets et al. 2011a; Sheets et al. 2011b). Furthermore, retention of information transmitted, a correct perception of the risks, an increase in the knowledge about the condition and a reduction in the anxiety and guilt of clients are some of the effects expected from an effective GC process (DeMarco et al. 2004; Fett-Conte 2011). The value of conducting an investigation into the effective- ness of counseling services is well recognized in the literature. Periodic evaluations of GC services are useful to determine the effectiveness of counseling in meeting its psychoeducational aims, as well as identifying where improvements to the service may be made (Davey et al. 2005). But, in GC, the measurement of satisfaction and the success of this complex activity is a challenge. This involves several barriers such as the definition of a construct of satisfaction and an appropriate methodology (Kasparian et al. 2007). In the absence of adequate tools, a transcription of interviews and the presentation of excerpts of the report of the interviewee may contribute to the understand- ing of behavioral and relational phenomena present in GC, as was the option used in this article. In this study, satisfaction with the GC received by mothers was high. They responded that they learned more about DS and that they adapted better to the circumstances imposed by the condition. This is compatible with what is expected from GC and is related to its objective of helping clients adapt to the consequences of the condition (Brasington 2007; Sheets et al. 2011a). The majority of published research studies on client sat- isfaction with GC have focussed on consultations for specific conditions such as cancer, hereditary anemia and human reproduction. From this literature, it appears that client sat- isfaction is highly independent of the cultural context (DeMarco et al. 2004; Aalfs et al. 2006; Roshanai et al. 2009; Glasspool et al. 2010; Peters and Petrill 2011; Sheets et al. 2011b; Halbert et al. 2012; Sie et al. 2012). Notably, no research reports on client satisfaction after genetic counsel- ing for Down syndrome were identified. Collins et al. (2001) conducted semi-structured interviews with parents of four children born with cystic fibrosis and ten with DS to ascertain reasons for using or not using GC services in the state of Victoria, Australia. All mothers of children with cystic fibrosis saw the genetic counselor as part of a structured education protocol following diagnosis through newborn screening. But there was no specific protocol for families of children with DS. Six of them had received GC and four had not, either because GC was not specifically offered to them or because they did not pursue counseling due to misconceptions about its purpose. Skotko et al. (2011) investigated American parents who had children with DS about how they felt about their lives so that the information could be shared with expec- tant couples during prenatal counseling sessions. Of the 2,044 respondents, 99% reported that they love their son or daughter; 97 % were proud of them; 79 % felt their outlook on life was more positive because of them; 5 % felt embarrassed by their child and 4 % regretted having the child. However, the effects of GC were not investigated. The high satisfaction level reported in our results reflects well-established counselor-counselee relations in most cases, which is compatible with good quality GC. The relationship established between the counselor and the counselee is a fundamental aspect for changes in the beliefs and behavior towards adaptation and the resilience of clients (Davey et al. 2005; Kasparian et al. 2007; Smets et al. 2007; Ellington et al. 2011; McAllister et al. 2011). The relationship is not always well established as was observed by Reimond et al. (2003) who reported dissatisfaction among parents with the quality of information received about DS in the Republic of Estonia and concluded that the medical team needs to learn how to break “difficult” news and provide psychological support to fami- lies. A similar perspective was reported by Muggli et al. (2009) who highlighted among other factors, the style of communication of the professional at the time of breaking the news as a predictor of parental adaptation. Even though all the mothers of the current study had reported that GC improved their level of knowledge about DS, only approximately half of the participants (44 %) gave satisfactory responses about the subject. Previous studies have shown that the assimilation of the information transmitted in GC seems to vary over time and according to pre-existent characteristics at the birth of the child, such as the capacity of intellectual comprehension, the level of activation of the psy- chological process such as negation, guilt and anxiety, and the style of coping (Evans 2006; Cabrera et al. 2010). Knowledge about the condition has a number of advan- tages for the family, such as an increase in the capacity to 790 Micheletto, Valerio and Fett-Conte utilize the support network (Matos 2001; Shiloh 2006), which is considered a problem-solving resource and is among the variables associated with family adaptation and resilience (Van Riper 2007). It is important to note, however, that clients differ in the type of information that they find relevant and genetic counselors should evaluate needs and determine what information is most appropriate to communicate (Peters and Petrill 2011; Sheets et al. 2011b). The majority of mothers had few years of schooling and low economic levels, typical of the population consulted in the institution of the study and this may have influenced the comprehension of information, even with much effort by the counselor to speak at a level that is understandable to the client. Additionally, as the technical information is diverse and the mothers are in a very delicate state with many still in shock, they may not assimilate the details well. Despite ad- dressing all their doubts on the clinical condition, necessary tests, etiology, etc., the information may not be retained as was shown in this study. Possibly, information overload in such a short period of time and the emotional changes make compre- hension difficult. Thus, two sessions of GC may not be enough for the mothers to assimilate information about the condition. Hence, othersessions of GC, psychoeducative group activities and the offer of illustrative material for clients might be useful for the retention of knowledge (Meiser et al. 2008; Sheets et al. 2011b). In further sessions of GC, the information can be reinforced and mothers can be encouraged to realize their child’s treatment and attend support groups. The emotional experience of GC may be considered as important as the knowledge assimilated (Ellington et al. 2011; Sheets et al. 2011a). Our Brazilian service delivery model for GC aims to provide due attention and psychological support. Beneficial effects for clients were observed in this study by the analysis of the reports of the majority of the mothers. This becomes clear with some statements like “It was pretty good… Already in the waiting room I became more appreciative …”and “I became self confident and calmer after having talked. I am happier. In the beginning everyone is terrified … ” Emotional support is as important as promoting the reten- tion of technical information about the genetic problem. GC includes some attitudes classified as essential for psycho- therapeutic relationships, such as empathic comprehension, congruence and positive considerations on the part of the professional (McCarthy-Veach et al. 2007). In our study, GC attempted to give “psychotherapeutic support” discussing the aversive contingencies and reinforcing the positive ones as proposed by Edwards et al. (2006). Implications for Practice and Training This study provides information about a model of service delivery of GC practiced in Brazil that can be incorporated in other genetic services of the country. Additionally, the study provides some preliminary results that can lead to reflections about other existing models, identifying processes that are particularly beneficial for facilitating cultural adjustment. Further research exploring this model involving conditions other than DS would be useful to substantiate and extend what has been found here. We suggest that psychologists have direct participation in the process of GC, especially in countries like Brazil, where genetic counselors do not nec- essarily have training in the provision of psychotherapeutic support, in order to help the counselor process emotional and cognitive phenomena relevant to the context. Study Limitations One of limitations of this study is the small sample size. The trends identified in the analyses may be supported with a larger sample. Additionally, the primary focus of the study was to present a Brazilian model of service delivery of GC rather than to investigate the counseling process itself. This focus has meant that, whilst the results indicate that the model is good, the data yields only limited suggestions for improvements to service provision. It would be very positive to evaluate outcomes of GC using an instrument developed or validated in the Brazilian context, but in its absence, we chose a semi-structured interview using open questions. Our results are also limited due to the lack of diversity of respondents. The majority of mothers had few years of schooling and low economic levels and thus they are from working-class families. The demographic characteristics of the study participants reflect the population that is treated in the institution of this study. The selection of only mothers of children without additional medical problems (higher func- tioning cases of DS) is not representative of all parents who have a child with DS. But we took care to invite the cases without clinical disorders because this could introduce a bias to the data given the emotional implications linked to other parental concerns such as child survival. The use of broad questions versus targeted questions may have under-represented knowledge retained by the partici- pants. The former are easier to evaluate and can direct re- sponses. The open and reflective questions enable psychic phenomena to manifest better than when the questions are directed toward specific issues. The ideal strategy might be to use an instrument with both types of evaluations to more accurately assess knowledge. Moreover, the timing of the research interview was on the same day soon after the second GC session. Some mothers had received the result of karyotyping during this second appointment. For this reason the objectives of the research was always explained to them and they were asked if they wanted to and felt able to Effects of a Genetic Counseling Model 791 participate. Even so, some mothers might have been so shaken that they were unable to answer the questions properly. Additionally, even though not involved in the partici- pants’ clinical care, the fact that a psychologist interviewed the mothers may have made them feel they should respond favorably about their GC experience. An anonymous self- report questionnaire would have avoided this potential bias. Further studies are needed with larger sample sizes, a more varied group of parents and a more rigorous design. Conclusions Based on these modest, preliminary findings, the Brazilian model of service delivery of GC seems to result in a high rate of satisfaction that promotes a feeling of well-being and psy- chological support in mothers of children with high functioning DS who have attended two GC appointments. 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Science, 308(5718), 55–57. doi:10.1126/ science.1111730. 794 Micheletto, Valerio and Fett-Conte Effects of a Genetic Counseling Model on Mothers of Children with Down Syndrome: A Brazilian Pilot Study Abstract Introduction Purpose of the Present Study Method The GC Process Study Procedure Participants Instrumentation Analysis Results Satisfaction with the Model of Service Delivery of GC Knowledge About DS After Two Sessions of GC Feeling of Well-Being and Psychological Support Discussion Implications for Practice and Training Study Limitations Conclusions References