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9. In which two scenarios should a consultant recommend multi day service appointment? Choose 2 answers


A. Jobs can take longer than the available resources hours in a day.
B. Jobs need to be performed at the same site on the same day of the week.
C. Jobs require multiple stages of work performed by different resources.
D. Jobs require consecutive days of work and can span over weekends.
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Salesforce Field Service Consultant Exam Dumps
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Salesforce Field Service Consultant Exam Dumps

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As duas respostas corretas para a pergunta são: A. Jobs can take longer than the available resources hours in a day. C. Jobs require multiple stages of work performed by different resources.

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Salesforce Field Service Consultant Exam Dumps
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1. Universal Containers (UC) wants to schedule Work Orders only if Technicians have the necessary qualifications to complete the designated work. In which two ways can UC achieve this? Choose 2 answers

A. Leverage the Match Skills Work Rule when scheduling appointments.
B. Leverage the Match Skills Scheduling Policy when scheduling appointments.
C. Create Skills that relate to qualifications from Setup and assign them to a Service Resource.
D. Create Skills that relate to qualifications from the Skills tab and assign them to a Service Resource.
A,C
B,D
A,B
C,D

2. Universal Containers wants Technicians to view work progress through the Work Order Line Item card in the Salesforce Field Service mobile app. Which configuration steps should 8 Conzultant take to meet this requirement?

A. Create a custom Visuaiforce page and add an extemal link in the Salesforce Field Service mobile app to view the page in the mobile browser.
B. Create a Report Chart that summarizes wk Order Line Items and add 2 link to the Service Appointment layout.
C. Add the Work Order Line Items related list to the Work Order page layout and assign the layout to the Technician’s profile.
D. Create a custom Lightning Component that displays Work Order progress and deploy it to Technicians through the Salesforce Field Service mobile app.
A
B
C
D

3. Northern Trail Outfitters is adding Field Service Schedule Optimization to its Field Service implementation. Which licensing will be required for the Field Service Schedule Optimization user?


A. Resource License
B. Salesforce License
C. Dispatcher License
D. Scheduling License

4. Universal Containers wants Technicians using the Salesforce Field Service mobile app to indicate when Service Appointments are at risk of late completion. What should a Consultant recommend to meet this requirement?


A. Post to the Service Appointment Chatter feed.
B. Change the Status field on the Service Appointment.
C. Adjust the Scheduled End field on the Service Appointment.
D. Update the In Jeopardy field on the Service Appointment.

5. Universal Containers need to send the technician into the field to service containers. It takes two technicians with specialized skill to complete the work at same time. How should the consultant make this requirement?


A. Create a work rule with two required skills
B. Create a two-service crew
C. Create a crew with two technicians

6. Universal Containers (UC) has enabled Salesforce Field Service and installed the managed package. UC wants to ensure that Technicians can update their own appointments’ status using the Dispatcher console Gantt chart. Which steps should the Consultant take to meet these requirements?

A. Create Permission Sets and assign the Salesforce Field Service Scheduling and Mobile Permission Sets to the Resource profile.
B. Create Permission Sets and assign the Salesforce Field Service Admin Permission Set to Service Resources.
C. Create Permission Sets and assign the Salesforce Field Service Mobile Permission Set to Service Resources.
D. Create Permission Sets and assign the Salesforce Field Service Resource Permission Set and Scheduling
A
B
C
D

7. Universal Containers (UC) wants to deploy Knowledge to its field team, How should UC ensure its Technicians can access Knowledge Articles offline?


A. Use Work Types to assign associated Articles to Work Orders.
B. Write a workflow that associates Articles to Work Orders based on a pickiist on the jork Order.
C. Use the Salesforce mobile app with deep linking to the Salesforce Field Service mobile app.
D. Create a custom mobile app that syncs articles based on Service Appointment assignments

8. Which two scenarios are fully supported by Maintenance Plans? Choose 2 answers


A. Appointments on the first Tuesday of the month
B. Site inspections during the first week of the 'year
C. Quarterly sales visits to a customer
D. Weekly recurring appointments at 8:00 AM

10. Universal container requires trained inspectors to make 3 site visits per year to inspect the container customers' sites. These visits must be scheduled within 14 days of inspection due date. What are two ways a Consultant can configure maintenance plans to meet the requirements? Choose 2 answers


A. Auto generate work order with a 14 days generation horizon
B. Associate work type called site to maintenance plan
C. Associate a required skill call site visits to maintain plans
D. Auto generate work order with 14-day generation time frame

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