To make sure service reps have access to all relevant information to attend to customer requests, which Architect consider? Choose 2 answers

A. S...

Question

To make sure service reps have access to all relevant information to attend to customer requests, which Architect consider? Choose 2 answers

A. Service reps will be able to access to Contact records if they are Controlled by Parent.
B. Service reps will be able to access to Contact records due to Implicit Sharing.
C. Service reps will NOT able to access to Contact records because Account OWD is private
D. Service reps will NOT able to access to Contact records if they are controlled by Parent.

Ed · Answer

Para garantir que os representantes de serviço tenham acesso a todas as informações relevantes para atender às solicitações dos clientes, você deve considerar as seguintes opções:

A. Os representantes de serviço poderão acessar os registros de Contato se eles forem controlados pelo Pai.
B. Os representantes de serviço poderão acessar os registros de Contato devido ao Compartilhamento Implícito.

Portanto, as respostas corretas são A) e B).

To make sure service reps have access to all relevant information to attend to customer requests, which Architect consider? Choose 2 answers A. S...

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