What is the content of Part 1 of the ISO/IEC 20000 model? Scope Normative References Terms and Definitions General Requirements for a Service Mana...
What is the content of Part 1 of the ISO/IEC 20000 model?
Scope
Normative References
Terms and Definitions
General Requirements for a Service Management System
Design and Transition of New or Changed Services
Service Delivery Processes
Relationship Processes
Resolution Processes
Control Processes
a) I, II, III, IV, V, VI, VII, VIII and IX are correct.
b) II, III, IV, V, VI, VII, VIII and IX are correct.
c) I, III, IV, V, VI, VII, VIII and IX are correct.
d) I, II, III, IV, V, VI, VII and IX are correct.
Scope
Normative References
Terms and Definitions
General Requirements for a Service Management System
Design and Transition of New or Changed Services
Service Delivery Processes
Relationship Processes
Resolution Processes
Control Processes
a) I, II, III, IV, V, VI, VII, VIII and IX are correct.
b) II, III, IV, V, VI, VII, VIII and IX are correct.
c) I, III, IV, V, VI, VII, VIII and IX are correct.
d) I, II, III, IV, V, VI, VII and IX are correct.
💡 1 Resposta
Ed 
A resposta correta é a alternativa d) I, II, III, IV, V, VI, VII e IX estão corretas.
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