What are the three types of processes described in chapter 7 of the ISO/IEC 20000 standard for IT service management? I - Relationship processes I...
What are the three types of processes described in chapter 7 of the ISO/IEC 20000 standard for IT service management?
I - Relationship processes
II - Resolution processes
III - Control processes
a) Only I and II are correct.
b) Only II and III are correct.
c) Only I and III are correct.
d) All are correct.
I - Relationship processes
II - Resolution processes
III - Control processes
a) Only I and II are correct.
b) Only II and III are correct.
c) Only I and III are correct.
d) All are correct.
💡 1 Resposta
Ed 
A resposta correta é a alternativa d) Todas estão corretas. Os três tipos de processos descritos no capítulo 7 da norma ISO/IEC 20000 para gerenciamento de serviços de TI são: processos de relacionamento, processos de resolução e processos de controle.
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