What is the objective of the ISO/IEC 20000 model for IT service management? Regulate a standard for IT Service Management through the standardizat...
What is the objective of the ISO/IEC 20000 model for IT service management?
Regulate a standard for IT Service Management through the standardization of concepts and the vision of the processes that implement it.
Allow IT service providers to understand the means through which they can plan, execute, verify and continuously improve the quality of services delivered in accordance with the requirements established with the business and its customers.
a) Only I is correct.
b) Only II is correct.
c) Both I and II are correct.
d) Neither I nor II is correct.
Regulate a standard for IT Service Management through the standardization of concepts and the vision of the processes that implement it.
Allow IT service providers to understand the means through which they can plan, execute, verify and continuously improve the quality of services delivered in accordance with the requirements established with the business and its customers.
a) Only I is correct.
b) Only II is correct.
c) Both I and II are correct.
d) Neither I nor II is correct.
💡 1 Resposta
Ed 
O objetivo do modelo ISO/IEC 20000 para gerenciamento de serviços de TI é regular um padrão para o Gerenciamento de Serviços de TI por meio da padronização de conceitos e da visão dos processos que o implementam. Além disso, permite que os provedores de serviços de TI compreendam os meios pelos quais podem planejar, executar, verificar e melhorar continuamente a qualidade dos serviços entregues de acordo com os requisitos estabelecidos com o negócio e seus clientes. Portanto, a alternativa correta é a letra c) Ambas as afirmações I e II estão corretas.
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